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Summary of reviewsSummit Hotel Tacloban stands out as a highly recommended option for visitors, particularly due to its excellent location and exceptional staff. Positioned conveniently next to Robinsons Mall, the hotel offers unmatched convenience for shopping, dining and other amenities, making it ideal for both leisure and business travelers. The hotel's proximity to the airport further enhances its accessibility.
The breakfast experience garners mixed reviews—guests appreciate the variety and quality of the offerings, yet some note the need for a larger breakfast area and more diverse selections. Despite these criticisms, many visitors have enjoyed the daily changing menu and commend the food's taste.
The rooms are widely praised for their spaciousness and comfort, featuring large, luxurious beds that contribute significantly to a positive stay. Guests have also appreciated the modern design and cleanliness of the rooms, although some indicate that certain areas, like the bathrooms and specific rooms, could benefit from deeper cleaning and refurbishment.
Cleanliness across the hotel is generally adequate, but there are recurring mentions of issues such as dirty AC vents, dusty areas and improperly cleaned bathrooms. The pool area, while a valued amenity, also suffers from cleanliness and maintenance concerns, including dirty water and excessive chlorine.
The staff at Summit Hotel Tacloban consistently receive high marks for their friendliness, politeness and exceptional customer service. Many guests have highlighted the staff's willingness to go above and beyond to ensure a pleasant stay, although there are occasional mentions of unresponsiveness.
Overall, Summit Hotel Tacloban excels in key areas such as location, staff hospitality and room comfort, making it a popular choice for visitors. However, improvements in cleanliness and maintenance could further enhance the guest experience.
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