Vila Gale Opera
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Vila Gale Opera enjoys a noteworthy location near the Tagus River, providing scenic walks and convenient access to Lisbon's attractions, including the 25th of April Bridge, Jerónimos Monastery and Belem Tower. Its proximity to the Lisbon Congress Center is ideal for business travelers, while the nearby public transport options ensure excellent connectivity to the city center. While the prime location offers many advantages, noise from the bridge and train lines may affect sensitive guests.
Breakfast at the Vila Gale Opera is repeatedly praised for its variety and quality. Guests highlight the extensive selection, including fresh and healthy options and made-to-order items like omelettes and pancakes. The breakfast buffet is well-stocked with options catering to different tastes, making it a valued part of the stay. Despite occasional complaints about noise and cold items, the overall sentiment is highly positive.
The dinner service at the hotel has received mixed reviews but generally leans towards positive. Guests appreciate the delicious and well-presented dishes with commendation for the friendly service and quality products. However, some mentioned limited variety and occasional poor preparation of hot dishes. The charming ambiance and great views contribute to an enjoyable dining experience overall.
Guest opinions on rooms at Vila Gale Opera are varied. Visitors appreciate the spaciousness, cleanliness and comfortable beds with some rooms offering beautiful views. However, issues such as outdated decor, noise insulation and maintenance problems are noted. The family rooms and gym receive positive mentions, but the overall experience could benefit from updates and noise control enhancements.
Cleanliness at the hotel is generally regarded as acceptable with many positive remarks about the tidiness of common areas and rooms. Daily housekeeping and fresh towels are appreciated, though there are reports of inconsistent cleaning standards, dusty floors, dirty windows and mold in some bathrooms. Despite these concerns, many guests find the hotel's cleanliness satisfactory.
The staff at Vila Gale Opera stands out for their friendliness, helpfulness and professionalism. The front desk and restaurant personnel receive particular praise for enhancing guest experiences. Although rare, there are occasional remarks about less favorable interactions, especially during high-demand times. Overall, the staff's warmth and support significantly contribute to guest satisfaction.
Wi-Fi service at the hotel receives mixed reviews. Positively, many guests find the internet reliable and fast with service available throughout the property. However, some guests report issues with slow and unstable connections. Despite these concerns, the Wi-Fi is generally considered satisfactory.
The spa at Vila Gale Opera offers a pleasant experience, though it has room for improvement. Guests enjoy the massage services, indoor heated pool and free access to the pool and sauna. However, some report maintenance issues, such as a broken sauna and limited operating hours. Overall, the spa and wellness center provide a relaxing atmosphere, albeit with some limitations.
The gym receives mixed feedback with positive remarks about its well-equipped nature and additional amenities like a mini gym and sauna. However, criticisms include the small size, outdated equipment and occasional non-functional machines. Some guests find the gym hours inconvenient. Despite these drawbacks, the gym remains a valued feature.
The pools at Vila Gale Opera are appreciated for their cleanliness and relaxing atmosphere. Guests commend the indoor heated pool and rooftop pool with spectacular views. However, the pools are smaller than expected and can become crowded. Mandatory swim caps and specific opening times may be restrictive for some guests. Overall, the pools offer a pleasant setting but could benefit from better maintenance.
Vila Gale Opera provides convenient parking with a private underground lot, praised for its accessibility and reasonable rates. However, spaces can fill up quickly and some guests encounter inefficiencies in the parking process and maintenance issues. Despite these drawbacks, the parking facility contributes positively to the guests' overall experience.
Categories
Breakfast at the Vila Gale Opera is repeatedly praised for its variety and quality. Guests highlight the extensive selection, including fresh and healthy options and made-to-order items like omelettes and pancakes. The breakfast buffet is well-stocked with options catering to different tastes, making it a valued part of the stay. Despite occasional complaints about noise and cold items, the overall sentiment is highly positive.
The dinner service at the hotel has received mixed reviews but generally leans towards positive. Guests appreciate the delicious and well-presented dishes with commendation for the friendly service and quality products. However, some mentioned limited variety and occasional poor preparation of hot dishes. The charming ambiance and great views contribute to an enjoyable dining experience overall.
Guest opinions on rooms at Vila Gale Opera are varied. Visitors appreciate the spaciousness, cleanliness and comfortable beds with some rooms offering beautiful views. However, issues such as outdated decor, noise insulation and maintenance problems are noted. The family rooms and gym receive positive mentions, but the overall experience could benefit from updates and noise control enhancements.
Cleanliness at the hotel is generally regarded as acceptable with many positive remarks about the tidiness of common areas and rooms. Daily housekeeping and fresh towels are appreciated, though there are reports of inconsistent cleaning standards, dusty floors, dirty windows and mold in some bathrooms. Despite these concerns, many guests find the hotel's cleanliness satisfactory.
The staff at Vila Gale Opera stands out for their friendliness, helpfulness and professionalism. The front desk and restaurant personnel receive particular praise for enhancing guest experiences. Although rare, there are occasional remarks about less favorable interactions, especially during high-demand times. Overall, the staff's warmth and support significantly contribute to guest satisfaction.
Wi-Fi service at the hotel receives mixed reviews. Positively, many guests find the internet reliable and fast with service available throughout the property. However, some guests report issues with slow and unstable connections. Despite these concerns, the Wi-Fi is generally considered satisfactory.
The spa at Vila Gale Opera offers a pleasant experience, though it has room for improvement. Guests enjoy the massage services, indoor heated pool and free access to the pool and sauna. However, some report maintenance issues, such as a broken sauna and limited operating hours. Overall, the spa and wellness center provide a relaxing atmosphere, albeit with some limitations.
The gym receives mixed feedback with positive remarks about its well-equipped nature and additional amenities like a mini gym and sauna. However, criticisms include the small size, outdated equipment and occasional non-functional machines. Some guests find the gym hours inconvenient. Despite these drawbacks, the gym remains a valued feature.
The pools at Vila Gale Opera are appreciated for their cleanliness and relaxing atmosphere. Guests commend the indoor heated pool and rooftop pool with spectacular views. However, the pools are smaller than expected and can become crowded. Mandatory swim caps and specific opening times may be restrictive for some guests. Overall, the pools offer a pleasant setting but could benefit from better maintenance.
Vila Gale Opera provides convenient parking with a private underground lot, praised for its accessibility and reasonable rates. However, spaces can fill up quickly and some guests encounter inefficiencies in the parking process and maintenance issues. Despite these drawbacks, the parking facility contributes positively to the guests' overall experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
About Vila Gale Opera
License: 553
Guest Reviews
Location
The hotel is particularly convenient for those attending events at the nearby Lisbon Congress Center, which is only a short walk away. Guests appreciate the convenience of nearby public transport options, making it simple to navigate to and from the city center. Despite its location on the outskirts, the quick tram ride to downtown Lisbon ensures that guests can easily explore both Belém and the city center.
While the location offers numerous advantages, it is important to note the potential for noise due to the nearby bridge and train lines. Some rooms might be affected by traffic and train noise, which could impact the quality of sleep for sensitive guests.
For those prioritizing accessibility and the ability to reach key areas without much hassle, Vila Gale Opera's location stands out. It is especially well-suited for business travelers and those attending nearby events, as well as tourists keen to explore both the historical and modern parts of Lisbon. The views of the bridge from the hotel add a unique charm, enhancing the overall experience of staying in this vibrant city area.
Breakfast
Children seem to particularly enjoy the diverse offerings and the attentiveness of the breakfast staff significantly enhances the dining experience. While some reviews mention that the hot selections at breakfast were sometimes cold and that the breakfast room could be noisy, the overall sentiment is highly positive.
Guests note that the breakfast is well-stocked and the quality and variety often exceed expectations. The availability of fresh bread, fruit, yogurt and even a gluten-free selection contributes to the overall satisfaction. Despite some mentions of repetitive options on different days, the breakfast is generally seen as a highlight, making it a compelling reason to consider Vila Gale Opera for a comfortable and satisfying stay.
Dinner
Dinner at the hotel has received mixed reviews regarding the quality and variety of food. Some guests found the meals to be excellent and even amazing, citing moments like a "magnificent opera dinner" and private room service as notable highlights. However, others have expressed disappointment with the buffet, pointing out issues such as poor preparation of hot dishes and a lack of variety. The presentation of food is generally well-received, though some find it lacking in flavor.
The dining experience is further enhanced by the charming ambiance and great views, contributing to a relaxing and enjoyable evening. Despite a few critiques on the limited choices and repetitive menus, the overall sentiment indicates that the dinners are quite good, making Vila Gale Opera a commendable option for hotel dining.
Rooms
However, the rooms often show signs of aging with outdated decor, worn-out furniture and general maintenance issues being recurrent themes. Noise insulation is another significant shortcoming with numerous complaints about disturbance from external sources like trains and bridge traffic as well as from adjacent rooms. Rooms also face issues with poor lighting, ventilation and inconsistent room service.
In conclusion, while the hotel does provide comfortable and spacious accommodations with commendable cleanliness and some modern features, it is in dire need of renovations and improvements in noise control to meet the expectations set by its category.
Beds
However, some guests expressed dissatisfaction with the bed quality, citing issues such as worn-out mattresses, feeling the springs or finding the mattresses either too soft or too hard. There were also complaints about poor bed maintenance, including broken springs and outdated sheets. Several reviews mentioned uncomfortable pillows with some guests feeling they were either too firm or too soft, contributing to a less restful sleep. The presence of plastic covers on some beds was also noted to cause discomfort.
Despite these issues, the general consensus leaned towards a reasonably good bed experience with numerous mentions of comfy beds and significant comfort provided by the bedding. However, it’s clear that the hotel might benefit from addressing some inconsistencies in bed quality to enhance guest satisfaction further.
Cleanliness
However, several reviews raise concerns about inconsistent cleaning standards. Issues such as dusty floors, dirty windows and mold in bathrooms have been reported. Some guests encountered superficial cleaning or even rooms that were not adequately cleaned with complaints about dirty beddings, dusty air and the presence of cockroaches in elevators. Housekeeping efficiency varied with some guests finding their rooms cleaned only sporadically.
Despite these criticisms, the hotel maintains a generally acceptable level of cleanliness that meets or exceeds expectations for many visitors, making it a viable option for travelers who can overlook occasional lapses in upkeep.
Staff
Guest interactions with housekeeping and other service teams were similarly positive, often marked by diligence and efficient service. Instances of personalized attention, such as that provided by Mr. Arcelino at check-in, left lasting positive impressions on visitors.
While the majority of reviews celebrated the staff's warmth and support, there were occasional mentions of less favorable experiences. A few noted moments of unfriendliness or curt behavior, particularly at check-out or during high-demand times. Nonetheless, these incidents were exceptions to the predominantly positive feedback.
Overall, the staff at Vila Gale Opera were frequently described as kind, professional and accommodating, significantly contributing to the satisfaction and comfort of the guests.
Wi-Fi
However, there are also negative aspects noted by some guests. There were instances of Wi-Fi network failures, slow and inefficient connections and an unstable Wi-Fi connection with frequent interruptions and failures. Despite these issues, many guests still found the Wi-Fi satisfactory and had no significant problems with connectivity.
Spa
Despite some setbacks such as a broken sauna and limited operating hours, the spa and wellness center provide a relaxing atmosphere with well-maintained amenities. The facilities include a pool, sauna, Turkish bath and a gym, although some feel they could be more spacious and offer better conditions.
Guests are fond of the friendly and helpful spa receptionist, who enhances their overall experience. Yet, there were a few disappointments such as the spa being closed on New Year's Eve and instances when the services were unavailable despite being advertised.
Overall, the spa at Vila Gale Opera delivers satisfactory relaxation with services that many find good, if somewhat basic and smaller than expected.
Gym
However, there are some criticisms. The gym is noted for being small and having outdated equipment, prompting calls for an upgrade with new weights and bikes. The air conditioning and certain machines, like the treadmill, have been reported as non-functional at times. Some guests found the gym hours inconvenient, typically opening at 8:30 AM, which may not align with everyone's schedule. Despite these drawbacks, the gym remains a valued feature of the hotel, augmenting guests' overall experiences at Vila Gale Opera.
Pool
The location of the hotel with its proximity to the Tagus River and the LX Factory district, adds to the overall appeal of the pool area. Cleanliness is frequently mentioned as a positive aspect, contributing to a pleasant swimming experience. Many guests find the pool areas relaxing and well-organized, despite noting that the pools are smaller than they appear in photos and can become crowded.
For those planning a visit, it is important to note that swim caps are mandatory at the indoor pool and can be purchased for a fee. The pools have specific opening times, which some guests find restrictive and there have been occasional closures, such as on New Year's Day. Overall, while there is room for improvement in terms of size and maintenance, the pools at Vila Gale Opera offer a fun and relaxing setting for a swim.
Parking
However, there are some drawbacks. The parking spaces are limited and can fill up quickly, leading some guests to seek alternatives. The parking process itself has room for improvement with inefficiencies noted in the ticketing system and delays in opening the exit gate. Some guests found the parking lot tight and poorly maintained and others encountered issues with electric chargers being monopolized. The necessity to pay for parking as a hotel guest was deemed inconvenient by some.
Despite these issues, the parking area is generally described as clean, functional and well-lit, providing a sense of safety. The availability of parking is a significant advantage, especially considering the difficulties of finding a spot in Lisbon. Improvements in management and control of the parking area could further enhance the guest experience.
Family
The property is notably clean and safe with neat areas that are maintained to high standards. Families will find the hotel functional and practically designed for their needs, whether they are staying for a short visit or an extended vacation. The family suites, while occasionally needing better soundproofing, offer large rooms perfect for couples with children, ensuring a restful experience for everyone.
Although the pool facilities can only accommodate a few families at a time, they remain a popular spot for children. Additionally, the varied children's channels and the enjoyable breakfast options cater well to younger guests. The hotel's convenient location near bus stops and the April 25th bridge makes it accessible for families looking to explore the area, although earplugs are recommended for a quieter night’s sleep.
While the hotel can be on the pricier side and some arrangements might be slightly inconvenient for children, the overall experience is rated as great for family stays. The combination of cleanliness, safety and friendly service make Vila Gale Opera a solid choice for family vacations.
Nightlife
The area's eclectic mix of art, food and drinks adds to the hotel's appeal with many attractions within walking distance. Visitors also appreciate the close proximity to the train station and the pleasant environment for outdoor activities, such as the Lisbon Half Marathon.
While the nightlife scene is a major draw, the hotel's own offerings are not to be overlooked. The dining room's clean decor and the availability of drinks set a welcoming tone. On weekends, guests can enjoy a splendid opera performance before heading out for the night—adding a unique touch to their stay.
However, it's important to note that the lively atmosphere can result in noise during the night. Despite this, Vila Gale Opera remains popular among those looking to immerse themselves in Lisbon's energetic nightlife while staying in a well-located, comfortable hotel.
4 Star
Specific aspects, such as the quality and variety of breakfast, also received criticism for not being up to par, while the general sentiment regarding the hotel's value for money was quite negative. Additionally, the outdoor pools did not meet expectations for a four-star establishment. However, on a more positive note, the hotel is described as clean and well-maintained in those aspects. Staff engagement and service were occasionally acknowledged positively, adding some balance to the overall feedback.
In summary, while Vila Gale Opera boasts certain redeeming qualities, there is a clear consensus among guests that the hotel must undergo significant improvements in facilities and services to truly justify its four-star rating.
Business
Despite some amenities lacking for heavy business use and a minor cleanliness issue with the elevator videos, the overall experience remains positive. The rooms are soundproof, ensuring a good night's sleep before busy conference days. The staff are prompt and accommodating, ensuring a smooth and efficient stay. For those looking to blend work and leisure, the hotel's proximity to work venues and the civic center is highly convenient.
In summary, Vila Gale Opera is a practical and reliable option for business travelers, offering clean, functional spaces and a prime location for business activities.
Accessible
However, there are some areas identified for improvement. Guests noted that elevator maintenance is needed and accessibility of the parking isn't ideal due to the lack of an underground parking facility and the presence of only stairs. A few reviews mentioned issues related to access and noise, as well as the absence of accessible plug sockets in the nightstand or bathroom.
Overall, the hotel maintains a reputation for being accessible with friendly staff and an easy in and out experience. Despite some minor drawbacks, it appears to be a viable option for guests with disabilities seeking accommodation in a well-situated part of town.
Indoor Pool
However, a few areas for improvement are noted. The pool can get crowded, especially given its relatively small size and limited number of sun loungers. Additionally, some guests have mentioned that the pool hours are somewhat restricted with an early closing time of 8 pm. There were rare instances where the pool was not operational or not heated adequately. Despite these occasional drawbacks, the indoor pool remains a well-regarded feature of Vila Gale Opera, enhancing the overall guest experience.
Honeymoon
Couples have found Vila Gale Opera to be an ideal spot for their romantic getaway, describing it as honeymoon friendly with great services tailored for such occasions. The friendly staff contribute significantly to making the stay pleasant and memorable. Despite some exaggerated opinions on certain room designs, the overall fantastic experience and the convenient location make Vila Gale Opera a superb choice for a honeymoon.
Luxury
The quality of attention from guides during luxury tours also complements the sophisticated ambiance. Some guests, however, feel the hotel falls short of a true 4-star experience, citing outdated elements and value concerns. Despite these mixed feelings, many continue to regard Vila Gale Opera as a 5-star experience based on its area's luxury and beautiful decoration.
Overall, the hotel maintains luxury standards quite well, even if it is considered expensive for the average consumer. Thus, while expectations for a 4-star hotel are not universally met, the overarching narrative remains one of upscale comfort and elegance.
Romantic
Yes, Vila Gale Opera has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Vila Gale Opera.
No, Vila Gale Opera doesn't allow dogs.
Yes, parking facilities are available at Vila Gale Opera.
Yes, Vila Gale Opera has a gym.
Location Show Map
More Options
