Liverpool-33.95739500,
150.88626800,
2415 Camden Valley Way, Entry Via York Street(Show on Map)
6.7
Rated
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1 room2 guests1 room, 2 guests
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Summary of reviewsHunts Hotel Liverpool receives generally favorable reviews, notably for its strategic location and family-friendly amenities. Guests appreciate its convenient proximity to key amenities such as sports venues, restaurants and shopping outlets, along with its easy access from the M7 and Hume Freeway. The hotel benefits from having friendly and helpful staff, contributing to a welcoming atmosphere.
Rooms are often praised for their spaciousness and modern amenities, making them suitable for families. However, some reviews highlight issues with maintenance and cleanliness that require attention. Cleanliness receives a mixed review—while many guests commend the fresh linens and modern bathrooms, others point out problems with mold, cockroaches and stained furnishings.
The dining options are a point of contention with many guests disappointed by the closed restaurant and bar and the lack of breakfast availability. Yet, the hotel's location makes dining out feasible with nearby pubs and restaurants offering alternatives. The BBQ area adds a bit of flexibility and convenience.
Staff receive generally positive feedback for their friendliness and helpfulness, though there are occasional reports of inadequate service and less courteous interactions. The hotel's complimentary WiFi, while appreciated, often falls short in terms of reliability and speed, particularly for more demanding devices.
Guests enjoy the outdoor swimming pool, which, along with the BBQ facilities, is a popular feature. Although there are some concerns about cleanliness, the pool area is generally well-received. Ample, free parking is another notable plus, ensuring convenience for those traveling by car. However, family experiences can be mixed due to noise issues and disturbances affecting the overall atmosphere.
Beds are described as comfortable by many, yet a few negative comments about bed bugs and uncomfortable mattresses suggest inconsistency in this area. Overall, Hunts Hotel Liverpool offers substantial benefits, particularly in terms of location, but could greatly benefit from addressing specific maintenance, cleanliness and dining service issues to consistently satisfy guest expectations. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Tennis Courts
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by touchscreen interface (self check-in kiosk)
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? No
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? No
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? No
Is there a doctor available either on-site or on-call? No
executive Family Room plusIncludes a dining table, microwave, 32-inch LCD TV, and daily housekeeping service.
Executive Room with Two Queen BedsFeatures a large desk, a 32-inch LCD TV and a shower.
Two-Bedroom TownhouseFeatures a full kitchen, dining/living area with 32-inch LCD TV and a shower.
Luxury ApartmentThe air-conditioned apartment has 1 bedroom and 2 bathrooms with a walk-in shower and a hairdryer. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. This wheelchair accessible apartment features a washing machine, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.
Executive StudioThe studio features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. In the kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The studio offers a wardrobe, a sofa, a carpeted floor, heating and a TV. The unit offers 1 bed.
Executive Family RoomThis room has flat-screen TV and tea/coffee making facilities.
Executive King Spa RoomThis room has flat-screen TV and a DVD player.
Three-Bedroom TownhouseThe spacious apartment has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and an oven. The apartment features a dining area, a wardrobe, a sofa, a carpeted floor, as well as a TV. The unit has 5 beds.
Executive King RoomThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room features a wardrobe, a carpeted floor, heating, as well as a TV. The unit has 1 bed.
Executive Queen RoomThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, a carpeted floor, heating, as well as a TV. The unit has 1 bed.
Guest Reviews
6.7
Rated
Location
Hunts Hotel Liverpool enjoys a widely praised location, making it a convenient choice for various types of travelers. Guests frequently note its proximity to key amenities such as sports venues, restaurants, supermarkets and shopping outlets, which adds to its appeal. The hotel's situation just off the M7 and near the Hume Freeway allows for easy access and convenience for those traveling by car with adequate parking facilities enhancing the experience.
The central position of the hotel and its closeness to specific event venues, such as wedding locations and function centers, is frequently highlighted. The area is deemed peaceful and quiet, ensuring a restful stay, further complemented by clean, well-appointed rooms. Positive remarks also mention the friendly and helpful staff, contributing to the overall favorable impression of the hotel.
In summary, Hunts Hotel Liverpool stands out for its excellent location, offering easy access to essential services and various points of interest, making it a practical and comfortable choice for guests.
Dinner
Hunts Hotel Liverpool receives mixed feedback regarding its dining options. Guests frequently mention that the restaurant and bar were not open, which was a disappointment for many who had hoped to dine on-site. There were several comments noting that breakfast options were not available during their stay, despite some being offered vouchers. This lack of in-hotel dining made it necessary for guests to seek meals elsewhere. However, the hotel's location proved to be convenient, as many enjoyed meals at a nearby pub across the road and the Crossroads Hotel.
The facility's BBQ area was also noted as a positive feature, adding some flexibility to dining options. A better dining experience at the hotel itself, including reopening the restaurant, would greatly enhance guests' stays. Overall, while the current dining situation is suboptimal, surrounding food venues and on-site BBQ facilities offer some satisfactory alternatives.
Rooms
Hunts Hotel Liverpool boasts a variety of spacious rooms that are particularly well-suited for families. Many guests highlight the clean, large rooms with comfortable beds and modern facilities. The rooms are noted for their generous size and amenities like microwaves, hand dryers and kettles, which enhance convenience. A number of rooms have been recently renovated, offering fresh and modern bathrooms with decent shower pressure.
However, while some rooms are clean and tidy, others fall short in terms of maintenance with issues such as dust, worn-out furniture and power points not functioning properly. Complaints also mention the presence of unpleasant odors, cockroaches and occasional reports of cleanliness issues like dust and stained sheets. Despite some rooms requiring a bit of refurbishment, the rooms provide adequate comfort for most guests.
Ultimately, Hunts Hotel Liverpool offers a mix of good and bad in terms of room quality with many guests appreciating the overall spaciousness and comfort, but also noting the need for improved maintenance and cleanliness in some areas.
Beds
The beds at Hunts Hotel Liverpool have received mixed reviews. On the positive side, many guests found the beds to be comfortable with several describing them as big, very comfortable, fresh and clean. Words like comfy and super comfortable frequently appear, suggesting that numerous visitors enjoyed a good night's rest. Additionally, some highlighted specific bed types such as double queen beds and king beds with compliments on their comfort.
However, there were a few less favorable comments. Some guests experienced uncomfortable mattresses, thin pillows that hurt the neck and even instances where the beds were either broken or not properly made. A couple of reviews pointed to issues like bed bugs and old, smelly bedding.
Overall, while many guests were satisfied with the comfort of the beds, a number of others encountered problems that detracted from their stay.
Cleanliness
Hunts Hotel Liverpool has received mixed feedback regarding its cleanliness. On the positive side, many guests praised the establishment for its clean linen, tidy rooms and spacious, modern bathrooms. The clean and fresh tiles in particular received appreciation, alongside positive mentions of the hotel's clean kitchenette and overall tidy appearance. The reasonable pricing for what was perceived as a clean environment also drew nods of approval.
However, the satisfaction with cleanliness was not universal. Some reviews cited issues such as mould in the shower and shower seals, cockroaches and hair found on the bed. The presence of cigarette smells and stains on carpets, couches and linens detracted from some guests' experiences. Additionally, complaints about outdated furnishings, dirty air conditioning filters and unclean benches and corridors were highlighted. Issues with the general upkeep, such as the need for a complete refurbishment of carpets, tiles and furnishings, pointed towards a decline in overall standards.
In summary, while Hunts Hotel Liverpool seems to maintain a standard of cleanliness in several areas, there are notable areas in need of significant improvement to ensure a consistently satisfactory guest experience.
Staff
Hunts Hotel Liverpool's staff has garnered mixed reviews from its guests, showcasing both commendable and less satisfactory experiences. A significant number of guests highlighted positive interactions, praising the staff for their friendliness, helpfulness and excellent customer service. Housekeepers received particular mention for their commendable efforts to keep rooms clean and fresh, often going above and beyond to ensure guest comfort.
Many guests noted the staff were efficient and accommodating, providing prompt and genuine services. The front desk staff were repeatedly described as friendly and supportive, often ready to assist with queries or issues. Some guests also appreciated the security and the helpfulness of the housekeepers and other team members in fulfilling their needs efficiently.
However, the reviews also pointed to several instances of inadequate service. Some guests experienced unhelpful or rude encounters, particularly with the reception staff and certain others. These instances included poor responses to technical issues and a general lack of accountability for mistakes. There were also comments about some staff members displaying a lack of hospitality and courtesy, which marred the overall experience for a few visitors.
In summary, while the Hunts Hotel Liverpool boasts many instances of excellent and friendly customer service, there are notable areas where consistency in staff attitude and preparedness could be improved to enhance the overall guest experience.
Wi-Fi
Hunts Hotel Liverpool boasts free WiFi, adding a touch of convenience for guests. However, it's important for potential visitors to be aware that the WiFi connectivity has its challenges. Several guests mentioned that there was no WiFi in the townhouses and the overall connection was often unreliable. While the service worked adequately for mobile phones, it proved too slow and intermittent for more demanding devices such as laptops and tablets. Unfortunately, there were instances where the WiFi did not work at all, despite guests receiving the necessary passwords. As such, travelers relying on strong and consistent internet access might find the experience lacking.
Pool
Hunts Hotel Liverpool offers a reasonably-priced two-bedroom apartment with the added benefit of a swimming pool. Many guests express their fondness for the pool, appreciating its presence as a key feature of the hotel. However, some reviews do indicate concerns about the pool's cleanliness, suggesting that it may not be consistently well-maintained. Overall, the pool adds value to the stay, but the hotel might need to focus on better upkeep to enhance guest satisfaction.
Parking
Hunts Hotel Liverpool offers a solid parking experience for its guests. The location includes ample, free onsite parking, providing convenience without the extra cost. Guests appreciated the ease of parking with plenty of spaces available, making it straightforward to park close to their rooms. For those attending events at the property, the large and small parking lots are an added bonus, though events can occasionally make parking a bit more challenging. Overall, the parking situation at Hunts Hotel Liverpool received positive feedback for its availability and convenience.
Family
The reviews for Hunts Hotel Liverpool present a mixed experience regarding activities and accommodations for families with children. On the positive side, the hotel offers spacious family rooms, touted as perfect for accommodating larger families, such as a family of six. Guests appreciated the family-friendly features, such as the secure balconies, child safety measures and family rooms equipped with Netflix, which the kids loved. The pool and BBQ area also received affirmative mentions as enjoyable family amenities with a specific highlight on the great pool area.
However, there are considerable concerns regarding the overall family-friendliness of the hotel. Some guests reported noise issues with children running up and down the hallways and disruptions early in the morning caused by loud noises and police presence. Additionally, reviews mentioned issues with cleanliness and indicated that certain aspects of the hotel might not be deemed safe for children. Complaints about the noise and general disturbances suggest that the hotel atmosphere can sometimes be less conducive to a pleasant stay for families with young children.
In essence, while Hunts Hotel Liverpool offers commendable family-friendly facilities and spacious accommodations, potential guests should be mindful of the reported noise and safety issues that could impact their overall experience.
Outdoor Pool
Hunts Hotel Liverpool features an inviting outdoor pool, complemented by convenient BBQ facilities, making it a pleasant spot for relaxation and socializing. The pool area is designed with guests' enjoyment in mind, offering ample space for swimming and exercise. Additionally, the hotel provides tennis courts nearby, enhancing the overall leisure experience. The poolside ambiance is complete, ensuring a fulfilling and refreshing stay.
Yes, Hunts Hotel Liverpool has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hunts Hotel Liverpool.
No, Hunts Hotel Liverpool doesn't allow dogs.
Yes, parking facilities are available at Hunts Hotel Liverpool.