The Municipal Hotel Liverpool - MGallery

Liverpool 53.40850000, -2.98620000 , Municipal Building Dale Street (Show on Map)
8.8
Excellent


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Summary of reviewsThe Municipal Hotel Liverpool - MGallery has garnered high praise for its exceptional central location, making it a strategic base for exploring Liverpool. Visitors appreciate its proximity to key attractions and its rich historic architecture, which add to its charm. The area around the hotel is filled with restaurants, bars and cafes, making dining out convenient and varied.

The breakfast experience is generally positive with guests praising the variety and quality of the offerings, though some find it expensive. The dinner scene at the hotel's restaurant is mostly well-received with guests enjoying the tasty dishes and the bar's impressive cocktail selection. Despite mixed reviews about service speed and costs, the overall dining experience remains favorable.

The hotel's rooms are often described as beautifully decorated, modern and clean, though opinions vary regarding room size and views. The beds and high-quality furnishings add to the comfort, while cleanliness standards are maintained throughout the hotel including common areas and spa facilities.

The staff consistently receive high marks for their friendliness, professionalism and exceptional service, significantly enhancing guests' experience. Minor service lapses are noted but do not overshadow the overall positive interactions with the hotel team.

The Wi-Fi service leaves a mixed impression with some guests praising its reliability and speed, while others experience inconsistent connectivity. The spa is frequently highlighted as a standout feature, though access comes at a significant additional cost, which some guests feel is not adequately communicated upfront. Gym facilities are also well-regarded but occasionally need better signage and maintenance. Similarly, the pool area is praised for its beauty but criticized for its high usage fees and lack of clarity about access costs.

Parking at the nearby NCP car park is appreciated for its discounted rates and convenience, though clearer directions from the hotel about parking options could improve guest experience. Family accommodations receive varied feedback with some families praising the spacious rooms and friendly service.

Overall, The Municipal Hotel Liverpool - MGallery impresses with its central location, comfortable and clean rooms and exceptional staff, making it a reliable choice for tourists and business travelers alike. Improvements in communication regarding extra costs and better service consistency could further enhance the guest experience.
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Room Types
Superior Room with Two Double Beds Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned quadruple room offers a flat-screen TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

Superior Double Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room features air conditioning, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.

Classic Room with One Double Bed Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV. The unit has 1 bed.

Classic Double Room - Mobility Accessible The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit offers 1 bed.

Deluxe Room with King Bed The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a wardrobe, a safe deposit box, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.

Executive Suite with One Double Bed The spacious suite has 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite features air conditioning, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.

Deluxe Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room has air conditioning, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.

Junior Suite The spacious suite features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite has air conditioning, a tea and coffee maker, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.

Sir Thomas Suite The spacious suite has 1 bedroom and 1 bathroom with a walk-in shower. The suite features air conditioning, a wardrobe, a safe deposit box as well as a carpeted floor. The unit has 2 beds.

Guest Reviews
8.8
Excellent
Location
The Municipal Hotel Liverpool - MGallery is celebrated for its exceptional central location, making it a prime choice for visitors eager to explore Liverpool. The hotel's positioning is repeatedly described as perfect with guests highlighting its proximity to key attractions such as the Albert Docks, the Cavern Quarter and Liverpool One. Both shopping and nightlife are a mere stroll away, as are significant cultural sites like museums and art galleries.

Visitors commend the hotel for being within walking distance of Lime Street Station, simplifying travel logistics. The surrounding area is dotted with a variety of restaurants, bars and cafes, ensuring that dining options are plentiful and convenient.

The central location is complemented by the hotel's beautiful historic architecture and well-appointed interiors, adding to the overall appeal. Though the visibility from the street might be slightly understated, the strategic placement of the hotel in the heart of Liverpool makes it an excellent base for tourists and business travelers alike. Exploring the city on foot from here is notably easy, allowing guests to fully embrace the vibrant urban life Liverpool has to offer.

Breakfast
The breakfast experience at The Municipal Hotel Liverpool - MGallery largely receives positive feedback with several guests rating it as excellent, delicious and tasty with a great variety of choices. Common praises highlight the extensive and freshly presented breakfast offerings, including hot and cold items, fresh juices and diverse options like granola and Danish pastries. The breakfast is described as superb, well-served and a must-do with some visitors considering it one of the best they've had.

However, there are notable complaints regarding the price with several guests deeming it expensive. There are also frequent mentions of breakfast items being cold, overcooked or underwhelming. Guests have reported issues with the breakfast service being slow, chaotic and disorganized, sometimes resulting in long waits and missed items. The limited variety, especially for vegan and dairy-free options and additional charges for certain breakfast choices were also points of dissatisfaction.

Despite these drawbacks, many guests appreciated the lovely breakfast area and the friendly and helpful staff. Occasionally, the breakfast did not meet the expectations for a five-star hotel with some reviewers suggesting improvements in food quality and selection. Overall, while the breakfast at The Municipal Hotel Liverpool - MGallery has its highs and lows, it leaves a mixed impression on its guests.

Dinner
The dining experience at The Municipal Hotel Liverpool - MGallery receives mixed reviews from guests. Many diners rave about the food, describing it as amazing, fantastic and delicious, particularly praising the duck and evening meals in the restaurant. The fresh-made food and tasty dishes contribute to high satisfaction. The bar area also impresses with its great atmosphere, stunning decor and impressive cocktail selection, frequently highlighted for its quality Pina Coladas. Guests also appreciate the attentive service and pleasant surroundings.

However, some aspects leave room for improvement. Several diners note that certain menu items were unavailable and feedback on portion sizes tends to skew towards the smaller end of the spectrum. Specific criticisms include slow service with reports of long waits for meals and instances where food quality fell short, particularly in the bar. Although the bar is described as beautiful and on-trend, the expense of drinks and inconsistent service was a recurring issue. Additionally, breakfast experiences seemed to vary with some finding the morning offerings limited and not up to five-star standards.

Overall, while many enjoy their dining experiences at The Municipal Hotel, expecting high quality and attentive service, others encounter issues with availability, service speed and pricing. The bar generally wins praise for its ambiance and drink quality, making it a popular spot despite occasional service hiccups.

Rooms
Visitors to The Municipal Hotel Liverpool - MGallery have generally described the rooms as beautifully decorated, modern and exceptionally clean. Many guests appreciated the high ceilings and spacious feel of certain rooms, which were also praised for their luxurious furnishings and comfort. The bathrooms were frequently highlighted as stylish and well-equipped.

Despite these positive notes, reviews also pointed out some drawbacks, particularly related to room size. Numerous guests found the rooms to be on the smaller side, sometimes feeling cramped or claustrophobic, especially those located on the lower floors or in the basement. Limited natural light and sealed windows in some rooms contributed to a stuffy atmosphere.

Cleanliness was consistently rated high, although there were occasional mentions of room-specific issues like blocked sinks or unpleasant smells. The bed quality and comfort, including plenty of pillows and nice bedding, were commonly noted as positives.

While some rooms had stunning views and were delightfully spacious, others faced walls or had unappealing views. Guests also mentioned the effective modern amenities, albeit some faced small inconveniences like missing items or dim lighting.

In summary, The Municipal Hotel Liverpool - MGallery offers stylish and clean accommodations with a mix of room sizes and variable lighting, often depending on the room's location within the hotel.

Beds
The beds at The Municipal Hotel Liverpool - MGallery have garnered considerable praise from guests. Many reviews highlight the comfort with guests frequently describing the beds as comfy, very comfortable and extremely comfortable. The quality of both beds and pillows impressed numerous visitors, some even stating that they had the best sleep they've ever had at this hotel. Reviews repeatedly mention the soft, plush nature of the bedding and the large size of the beds contributing positively to their stays.

However, a few guests experienced firmer mattresses and less favorable pillows, which might not suit everyone’s preference. Still, the majority of visitors appreciated the overall quality and comfort, noting that the rooms were well-laid-out, clean and contributed to a lovely stay.

Despite the occasional mention of harder mattresses, guests consistently describe their sleep experiences positively, enhancing the overall appeal of the hotel. The Municipal Hotel Liverpool - MGallery seems to deliver on comfort, making it a desirable choice for travelers who prioritize a good night's sleep.

Cleanliness
The Municipal Hotel Liverpool - MGallery has garnered significant praise for its cleanliness with many guests highlighting the immaculate condition of the rooms and common areas. The hotel is described as spotlessly clean and well-maintained with beautifully clean rooms that are fresh and comfortable. Guests also appreciate the clean and contemporary design, citing the lovely decor and pleasant atmosphere.

The spa facilities are commended as brilliant and shared spaces are noted for their cleanliness and pleasant smell. The friendly and helpful reception staff further enhance the welcoming environment. While there are sporadic mentions of minor cleanliness issues, such as dirty glasses or a damp bathroom, these are outweighed by the overwhelming positive feedback on the hotel's cleanliness standards.

Elegant and modern interiors blend with a well-kept environment, making The Municipal Hotel a visually appealing and comfortable choice for visitors. Overall, the dedication to cleanliness and attentive service shine through in the majority of the reviews, providing guests with a consistently pleasant experience.

Staff
The Municipal Hotel Liverpool, part of the MGallery collection, consistently receives high praise for its staff from visiting guests. Reviews highlight that the hotel’s staff is friendly, exceptionally helpful and professional. Guests commend the fantastic service, noting that staff members go above and beyond to meet their needs, showcasing genuine attentiveness and warmth. Receptionists, in particular, are often described as lovely and accommodating with individuals such as Jess, Olivia and Greg receiving special mentions for their outstanding service.

Throughout the hotel, from reception to the bar and even spa services, the staff is lauded for their courteousness, understanding and a welcoming attitude. Whether resolving issues quickly or providing detailed assistance, they maintain a high standard of professionalism, often described as the shining star of the hotel experience. Guests have also mentioned specific instances where staff members’ helpfulness significantly enhanced their stays, such as aiding with directions, handling concerns promptly or simply being approachable and kind.

However, a few reviews note occasional lapses in service, such as slow responses or confusion, which suggest a need for further training in some areas. Despite these minor hiccups, the general consensus remains overwhelmingly positive with guests often describing their stays as memorable due to the staff’s exceptional hospitality and friendliness.

Wi-Fi
The Municipal Hotel Liverpool - MGallery boasts mixed reviews when it comes to their Wi-Fi service. On the positive side, several guests have praised the Wi-Fi as fast, reliable and boasting outstanding coverage throughout the hotel. However, the experience is not consistently positive. Some guests encountered slow and patchy Wi-Fi in certain areas with some even reporting that the Wi-Fi never worked in their room or the lobby. Despite these inconsistencies, other guests highlighted strong Wi-Fi connections in their rooms. Overall, the Wi-Fi experience can vary, but many have found it efficient for their needs.

Spa
The Municipal Hotel Liverpool - MGallery offers an impressive spa experience, frequently described as lovely, beautiful and relaxing by guests. The facilities, including the steam room, sauna and jacuzzi, receive high praise for their cleanliness and modern design. Treatments, particularly Elemis facials, are noted for being first-class with the spa staff commended for their welcoming and professional demeanor.

However, access to the spa and pool incurs an additional cost, which many guests find exorbitant. Charges range from £30 for a short timeslot to £50 per person, per day with some guests feeling this was not transparently communicated at booking. Despite the additional cost, many reviewers suggest that the quality of the spa facilities makes it worth the expense for those willing to pay.

Some guests expressed dissatisfaction with operational issues, such as overbooking, lost reservations or maintenance leading to unavailability. Additionally, the supplementary charges for basic features like pool access were a common point of contention.

Overall, while the spa facilities themselves are exceptional, the significant extra cost for access and occasional operational hiccups may detract from a wholly seamless experience.

Gym
The gym facilities at The Municipal Hotel Liverpool - MGallery have received mixed reviews. While some guests praised the gym as excellent, well-equipped and wonderful, others struggled to locate it or weren't provided information about it upon arrival. Access to the gym comes at an additional cost, which a few guests noted. The necessity for an update was mentioned with the gym described by some as slightly old and in need of renovation. Despite this, other guests appreciated the inclusion of both the gym and spa in their reviews, highlighting the overall quality and service.

Pool
The Municipal Hotel Liverpool - MGallery features an indoor pool area that guests frequently describe as beautiful and amazing. However, many reviewers express frustration over the high costs associated with using the pool facilities. Despite being advertised as part of the hotel amenities, access to the pool is not included in the room rate and incurs an additional charge of £30 to £50 per person for a limited two-hour slot. The extra cost and the lack of clarity about these fees upfront have left several guests feeling misled. Additionally, the pool area is restricted to adults, preventing children from enjoying this facility. Guests mentioned that while the pool itself is enjoyable, it can be quite cold and the air conditioning in the area isn't optimal. Despite these drawbacks, those who did use the pool generally found it pleasant but emphasized the need for more transparent pricing and better communication about access policies.

Parking
The Municipal Hotel Liverpool - MGallery offers several parking options, predominantly involving the nearby NCP car park, which is conveniently located just a short walk from the hotel. Many guests appreciate the discounted rates provided by the hotel for parking at this location, finding it to be a cost-effective solution. Positive feedback highlights the proximity of the car park with some noting it is just a stone's throw away and the general ease of parking once the right location is identified. The hotel also provides valet parking, which guests find particularly easy to use.

Despite these positive aspects, there are some areas for improvement. Several guests encountered confusion regarding which car park to use, often ending up at the more expensive Q car park first. There is a suggestion for clearer communication from the hotel regarding parking directions to ensure guests receive the discounted rates. Additionally, a few reviews expressed disappointment over the lack of on-site parking and suggested that parking fees should be included in the price of the stay.

Overall, while the discounted parking rates and convenient location of the NCP car park are appreciated, clearer instructions and better communication regarding parking options could enhance the guest experience.

Family
The Municipal Hotel Liverpool - MGallery, though promising for some, appears inconsistent in its family-friendliness. Many families expressed delight with spacious family rooms and commendable, friendly staff who were proficient in accommodating children. Highlights included the availability of family suites, a kids club and an overall welcoming atmosphere where children felt embraced.

However, significant concerns arose regarding the hotel's pool policies. Children, particularly those under 12, faced restrictions, disappointing families who had hoped for inclusive access. This was further complicated by rules prohibiting use of the pool for minors aged 11 and 15, leading some guests to perceive the hotel as unsuitable for families with kids. There were mixed emotions about the family amenities with some citing a lack of family-oriented touches despite the otherwise warm reception from staff.

Ultimately, while the hotel boasts a great location and a friendly environment for adults seeking comfort and relaxation, potential guests with children should be mindful of the stringent pool policies and the suitability of overall amenities before booking.

5 Star
Reviews of The Municipal Hotel Liverpool - MGallery reveal a mixed consensus about its five-star rating. The hotel boasts beautifully restored and decorated interiors with an exceptional and classy environment that could meet five-star standards in terms of ambiance and design. Guests described the decor as stunning and the overall quality of the hotel as luxurious. The staff, particularly Nick the manager, received high praise for exceptional service, which some guests did label as five-star.

However, many guests felt that the hotel fell short of true five-star experiences. Common complaints included the lack of basic amenities such as bathrobes and slippers, slow bar service and the need for guests to pay extra for access to the swimming pool and other facilities. The breakfast was frequently criticized for its sparse selection and perceived poor value, failing to meet guests' expectations of a five-star establishment.

While some aspects of the customer service were applauded, inconsistent housekeeping and other service shortfalls were noted. The hotel may offer a prestigious setting and stylish environment, but it lacks certain elements and efficiencies that are typically associated with a true five-star experience.

In summary, while The Municipal Hotel Liverpool - MGallery presents a luxurious and visually impressive stay, it misses the mark on several key five-star service and amenity expectations, making it feel more akin to a four-star experience for many guests.

Accessible
The Municipal Hotel Liverpool - MGallery offers comprehensive accessibility features that cater well to guests with disabilities. The entire building is accessible, including convenient features such as an outdoor lift and accessible rooms equipped with bathrooms tailored for special needs. Wheelchair users reported no issues, reflecting the hotel's commitment to accommodating differently abled individuals. Additionally, the availability of a disabled parking space enhances access for those with limited mobility. However, some guests found the hotel challenging to locate, particularly if unfamiliar with the area and there were mentions of the need for improved access to and from parking, as well as better directional signage within the building. Despite these minor hurdles, the hotel's efforts to ensure accessibility, such as providing facilities for differently abled individuals and accessible pool access, were well-received and appreciated.

Indoor Pool
The Municipal Hotel Liverpool - MGallery offers an indoor pool that guests have described as lovely, well-maintained and heated, contributing to a nice and relaxing atmosphere. The pool is situated within a traditional establishment, adding to its charm and appeal. However, potential visitors should be aware that the pool is primarily part of a spa experience and incurs significant extra charges, ranging from £30 to £50 per person. This extra cost has been a point of concern for many guests who feel it is rather high, especially since pool access is not included with the standard stay. Additionally, children are not allowed to use the pool, which may be a drawback for families. Some guests have also noted the lack of proper changing rooms and occasional issues with pool maintenance. Therefore, while the indoor pool at The Municipal Hotel can provide a serene and relaxing experience, prospective guests should consider the additional charges and access restrictions.


Yes, The Municipal Hotel Liverpool - MGallery has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at The Municipal Hotel Liverpool - MGallery.

No, The Municipal Hotel Liverpool - MGallery doesn't allow dogs.

Yes, parking facilities are available at The Municipal Hotel Liverpool - MGallery.

Yes, The Municipal Hotel Liverpool - MGallery has a gym.

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