Hôtel Mercure Mâcon Bord de Saône
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Summary of reviews'Hôtel Mercure Mâcon Bord de Saône' enjoys a picturesque spot along the tranquil banks of the Saône River, praised by guests for its serene atmosphere and convenience. The hotel's prime location offers beautiful riverside views, easy access to the city center and a peaceful retreat thanks to its proximity to the highway yet maintained quiet ambiance. Ample free parking and a nearby park and marina further enhance the experience.
The breakfast buffet at the hotel gets positive feedback for its variety and quality, providing a satisfying start to the day. Guests enjoy the selection of savory and sweet options in a bright and spacious dining area. While there are occasional criticisms about price and minor service hiccups, the overall sentiment remains favorable.
Dinner at the in-house restaurant has received mixed reviews. Many diners appreciate the excellent food quality and specific dishes, along with the availability of gluten-free options. However, the service can be inconsistent and the atmosphere tends to lack charm. Some guests found the menu limited and prices high, suggesting that exploring dining venues nearby might be beneficial.
The rooms are often described as clean, comfortable and equipped with modern amenities, though some guests noted that they appeared outdated and showed signs of wear. Maintenance issues such as stained carpets and noisy air conditioning were mentioned, but the beautiful riverside location and hotel ambiance generally left a positive impression.
Cleanliness at the hotel receives mixed reviews. While many rooms and showers are praised for being clean, specific issues such as stained carpets and dirty pool areas were noted. The common areas sometimes fall short of guests' expectations, highlighting a need for consistent cleanliness and maintenance.
The staff at the hotel consistently garner high praise for their friendliness, helpfulness and professionalism. Despite some issues with understaffing, the overall service quality from both reception and dining room staff is commendable, contributing significantly to guest satisfaction.
The hotel's free wifi service has received mixed responses with many guests facing issues like weak connections and frequent disconnections, indicating an area needing improvement.
The outdoor pool is highlighted as a pleasant amenity, enhancing guest experiences with its clean and spacious layout. However, instances of the pool being out of service can be disappointing.
Parking is one of the hotel's standout features with guests appreciating the ample, secure and well-lit parking facilities available for various vehicle types, including motorcycles.
Families find the hotel accommodating with specific family-friendly amenities, although occasional issues with room sizes and bed comfort have been noted. The overall family-friendly atmosphere is positively reinforced by the hotel's staff.
Regarding beds, while many guests find them very comfortable, there is a significant number of complaints about the hardness of the mattresses, indicating varied guest experiences in terms of sleeping comfort.
Though the hotel aims to meet four-star standards, several guests feel it falls short, particularly due to its outdated facilities and cleanliness issues, suggesting a more accurate rating might be lower. Accessibility features are generally praised with specific amenities for guests with disabilities and excellent parking facilities enhancing convenience and comfort for all guests.
In summary, 'Hôtel Mercure Mâcon Bord de Saône' offers a beautiful riverside location, friendly staff, a good breakfast and great parking. However, areas such as room modernization, wifi reliability and consistent cleanliness require improvement to fully meet the expectations associated with its star rating.
Categories
The breakfast buffet at the hotel gets positive feedback for its variety and quality, providing a satisfying start to the day. Guests enjoy the selection of savory and sweet options in a bright and spacious dining area. While there are occasional criticisms about price and minor service hiccups, the overall sentiment remains favorable.
Dinner at the in-house restaurant has received mixed reviews. Many diners appreciate the excellent food quality and specific dishes, along with the availability of gluten-free options. However, the service can be inconsistent and the atmosphere tends to lack charm. Some guests found the menu limited and prices high, suggesting that exploring dining venues nearby might be beneficial.
The rooms are often described as clean, comfortable and equipped with modern amenities, though some guests noted that they appeared outdated and showed signs of wear. Maintenance issues such as stained carpets and noisy air conditioning were mentioned, but the beautiful riverside location and hotel ambiance generally left a positive impression.
Cleanliness at the hotel receives mixed reviews. While many rooms and showers are praised for being clean, specific issues such as stained carpets and dirty pool areas were noted. The common areas sometimes fall short of guests' expectations, highlighting a need for consistent cleanliness and maintenance.
The staff at the hotel consistently garner high praise for their friendliness, helpfulness and professionalism. Despite some issues with understaffing, the overall service quality from both reception and dining room staff is commendable, contributing significantly to guest satisfaction.
The hotel's free wifi service has received mixed responses with many guests facing issues like weak connections and frequent disconnections, indicating an area needing improvement.
The outdoor pool is highlighted as a pleasant amenity, enhancing guest experiences with its clean and spacious layout. However, instances of the pool being out of service can be disappointing.
Parking is one of the hotel's standout features with guests appreciating the ample, secure and well-lit parking facilities available for various vehicle types, including motorcycles.
Families find the hotel accommodating with specific family-friendly amenities, although occasional issues with room sizes and bed comfort have been noted. The overall family-friendly atmosphere is positively reinforced by the hotel's staff.
Regarding beds, while many guests find them very comfortable, there is a significant number of complaints about the hardness of the mattresses, indicating varied guest experiences in terms of sleeping comfort.
Though the hotel aims to meet four-star standards, several guests feel it falls short, particularly due to its outdated facilities and cleanliness issues, suggesting a more accurate rating might be lower. Accessibility features are generally praised with specific amenities for guests with disabilities and excellent parking facilities enhancing convenience and comfort for all guests.
In summary, 'Hôtel Mercure Mâcon Bord de Saône' offers a beautiful riverside location, friendly staff, a good breakfast and great parking. However, areas such as room modernization, wifi reliability and consistent cleanliness require improvement to fully meet the expectations associated with its star rating.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled along the tranquil banks of the Saône River, Hôtel Mercure Mâcon Bord de Saône boasts an enviable location that guests consistently praise. Its prime position offers picturesque views and a serene setting, making it an ideal spot for leisurely walks by the water. The hotel's surroundings are further enhanced by its proximity to the city center, allowing visitors to easily explore Mâcon by foot.
A stone's throw from the highway, the hotel is highly accessible, making it a convenient stopover for travelers heading south or passing between Italy and the UK. Despite its accessibility, the location remains peaceful and quiet, providing a restful retreat for those on the road. The nearby park and marina add a touch of greenery and relaxation to the setting.
Guests appreciate the hotel’s beautiful positioning outside the bustling town, yet close enough to enjoy the local amenities. Whether you're stopping over with a pet, seeking a quiet night en route or looking to enjoy some scenic riverside views, Hôtel Mercure Mâcon Bord de Saône offers excellent location benefits, a calm atmosphere and the added convenience of free parking.
Guests at Hôtel Mercure Mâcon Bord de Saône generally hold favorable views of the breakfast offerings. Descriptions frequently highlight a selection that is both plentiful and of very good quality with the buffet often described as varied and fresh. Visitors appreciate the range of savory and sweet options and praise the breakfast as well-organized and enjoyable. Many guests mention that the breakfast is solid and well-prepared, providing a hearty start to the day.
Some laud the breakfast as excellent, top-notch and perfect, noting the diversity and abundance of the products. The atmosphere of the breakfast room is also appreciated for being bright and spacious. However, a few guests feel the breakfast is expensive relative to its offerings and some mention that the selection can be somewhat basic for the hotel's size and rating.
There are occasional complaints about specific shortcomings, such as the long wait times for certain items, like freshly cooked eggs and bacon or missing items such as fresh squeezed orange juice. A few guests found the breakfast disappointing, citing issues like out-of-order coffee machines or a lack of replenishment for popular items like croissants and orange juice during busy times. Despite these criticisms, the overall sentiment remains largely positive with many guests satisfied with the quality and variety of the breakfast buffet.
Located in Mâcon, Hôtel Mercure Mâcon Bord de Saône features an in-house restaurant that has received mixed reviews from its guests. Many diners praised the food, describing it as great, excellent and delicious. The meals served were noted for their quality with some reviewers highlighting specific dishes as superb and the restaurant providing gluten-free options.
However, the dining experience was not universally positive. Several reviews mentioned that although the staff was generally friendly, the service was inconsistent, leading to long waits and incomplete orders. The atmosphere of the restaurant was critiqued for being cold and charmless with some comparing it to a cafeteria. Complaints also included limited menu choices, high prices and a lack of vegetarian options. The timing was another issue with the restaurant sometimes not available for dining until after 8 PM due to insufficient staff.
Overall, while the food quality often meets expectations, the service and atmosphere could use improvements to enhance the dining experience at the hotel restaurant. For those staying at Hôtel Mercure Mâcon Bord de Saône, exploring nearby restaurants might be a worthy option if looking for a different dining environment or menu variety.
Hôtel Mercure Mâcon Bord de Saône has received a mix of feedback from guests regarding its rooms. On the positive side, many reviews highlight the rooms being clean, comfortable and adequately equipped with modern amenities. Guests appreciate the spaciousness and serene ambiance of some rooms, especially those with picturesque views of the river. The general comfort of the beds and the availability of coffee, tea and water in the rooms are also appreciated.
However, there are recurring mentions of the rooms feeling outdated and showing signs of wear and tear, particularly with stained carpets and tired furnishings. Some rooms are noted to be smaller than expected and issues such as noisy air conditioning, creaking floors and musty smells have been pointed out by guests. Cleanliness seems inconsistent with a few guests encountering dirty carpets, cobwebs and unclean bathrooms.
Despite some negative aspects, the hotel's beautiful location by the river and the overall pleasant atmosphere of many rooms have left a good impression on several guests. The property appears to offer potential that could be further elevated with improvements in maintenance and modernization.
Hôtel Mercure Mâcon Bord de Saône has received mixed feedback regarding its beds and bedding. Many guests found the beds to be very comfortable with good bedding and quality mattresses being highlighted frequently. Phrases like very comfortable beds and excellent bed appear often, suggesting that many travelers enjoyed a good night’s rest. The availability of king-size beds added to the comfort for some.
However, there is a significant portion of reviews mentioning the beds being too hard or uncomfortable with some guests specifically noting that the mattresses were extremely hard, firm or even caused discomfort. Complaints about fixed mattresses and feeling springs through the mattress were also mentioned. Despite the majority praising the bedding, the comfort level seems to vary considerably among different guests.
In summary, while many find the beds at Hôtel Mercure Mâcon Bord de Saône very comfortable and appreciate the quality of the bedding, there is a notable inconsistency in experiences with several guests pointing out hard or uncomfortable mattresses.
Despite some mixed reviews, 'Hôtel Mercure Mâcon Bord de Saône' often receives positive remarks for its cleanliness. Guests have highlighted that the rooms and showers are generally very clean and tidy. Many were pleasantly surprised with the overall cleanliness, describing some areas of the hotel as very clean.
However, reports of cleanliness issues suggest a need for improvement in certain aspects. Specific complaints include stained carpets, dusty air conditioning units and dirty pool surroundings. Some guests mentioned an unpleasant smell and noted the presence of cobwebs and hair in bathrooms, indicating that room hygiene sometimes falls below expectations. The common areas and corridors often receive critique for needing better cleaning and maintenance.
The hotel itself appears to be somewhat outdated with ongoing maintenance concerns, such as bird droppings at the entrance and dirty windows. While some guests found the hotel clean, others felt it had not been properly maintained for a long time.
In summary, while the cleanliness of 'Hôtel Mercure Mâcon Bord de Saône' receives commendations, there are significant areas where the hotel could improve to provide a consistently clean and pleasant environment for its guests.
The staff at Hôtel Mercure Mâcon Bord de Saône consistently receive high praise from guests for their friendliness, helpfulness and attentiveness. Reviewers commonly describe the staff as very friendly, polite and welcoming. Both the reception and dining room staff have been highlighted for their courteous service and efficiency, ensuring quick check-ins and check-outs.
Guests appreciate the staff's accommodating nature and their willingness to assist with any needs or concerns. Professionalism and competence are also noted with particular mentions of the attentive and caring demeanor of the team. Despite a few mentions of understaffing and occasional lapses in friendliness, the overall consensus is overwhelmingly positive.
The standout qualities of the staff include their ability to offer a warm welcome, provide helpful information and ensure a pleasant experience throughout the stay. The restaurant staff and receptionists have been singled out for their excellent service, making a significant impact on guests' overall satisfaction.
The wifi at Hôtel Mercure Mâcon Bord de Saône has received mixed feedback from guests. While there were some positive remarks noting that the wifi was good, many reviews indicated significant issues. Common concerns included weak and unreliable connections, frequent disconnections and patchy coverage in certain areas, such as the rooms and restaurant. Some guests found the login process cumbersome with only one device able to access the network at a time and lengthy delays when switching devices. Overall, consistent and robust internet service appears to be an area requiring improvement at this otherwise well-regarded hotel.
The pool area at Hôtel Mercure Mâcon Bord de Saône is generally well-received, offering a pleasant and welcome relief, especially after long drives or during high temperatures. Many guests highlight the spaciousness and cleanliness of the pool, noting it as one of the hotel's highlights. The pool is nicely located by the river, adding to the overall experience with ample lounge chairs available for relaxation. However, there have been instances where the pool was out of service or empty, which can be a disappointment for some. When the pool is functional, it is a delightful addition to the stay.
Hôtel Mercure Mâcon Bord de Saône offers guests a highly regarded parking experience with a range of positive features. The hotel boasts ample and spacious parking directly in front of the property, providing convenience for travelers. Guests repeatedly highlight the availability of free and secure parking with the added assurance of video surveillance. The well-lit parking area creates a safe environment, enhancing guests’ peace of mind. Additionally, motorcycle parking is available, catering to a variety of vehicle needs. Overall, the hotel’s parking facilities receive praise for their security, ease of access and abundance of space.
Hôtel Mercure Mâcon Bord de Saône is a commendable option for families, described as accommodating and friendly, particularly towards children. The hotel features family rooms, making it an ideal spot for family stopovers. Parents have noted the suitability of the hotel for children, reinforcing its reputation as a family-friendly destination. While the overall feedback highlights the hotel's family-centric amenities and general suitability, some guests have pointed out specific issues such as room size not fitting families with strollers and uncomfortable children's beds. Despite these occasional drawbacks, the staff's approachable and kid-friendly attitude enhances the overall experience for families.
'Hotel Mercure Mâcon Bord de Saône' seems to be falling short of its four-star promise according to various reviews. Guests were particularly disappointed with the state of the rooms, noting run-down and poorly furnished spaces, accompanied by old and worn-out carpets. Stains on the carpets and general cleanliness issues were recurring points of criticism, especially in areas like the entrance, dining room windows and bedroom windows.
Numerous guests strongly felt that the hotel does not live up to its four-star rating, suggesting that a more accurate rating would be closer to two stars. The overall state of the hotel, described as not meeting the Mercure brand's standards, left many visitors questioning its high rating. Improvement seems to be necessary to align with the expectations that a four-star establishment typically sets.
Hôtel Mercure Mâcon Bord de Saône is generally praised for its accessibility features for guests with disabilities. The hotel provides two elevators to access the rooms, which is a notable convenience. The PMR room stands out for being perfectly suited for guests with disabilities with wide doors allowing wheelchair access and handrails on the stairs. Although some reviews mention a lack of barrier-free access in certain areas and a general note of inaccessibility, the hotel's comfort and the seamless accessibility to the rooms receive positive remarks. Additionally, the hotel is easily reachable from the highway, enhancing its overall accessibility. The establishment's parking level also features an elevator, making movement within the hotel more efficient for guests with mobility challenges.
Guests at Hôtel Mercure Mâcon Bord de Saône have appreciated the outdoor pool as a highly welcomed respite, especially after long drives. They frequently describe it as nice and beautiful with many noting the availability of nice towels and loungers which enhance the poolside experience. Comments suggest that the pool is generally well-maintained and well-kept, contributing to its appeal.
However, there were occasional issues such as the pool being out of service for several days and some guests found the opening hours, starting at 10:00 AM, inconvenient for travelers on tight schedules. There were also mentions of flies around the pool area, which could detract from the overall experience. Despite these minor setbacks, the pool remains a valued facility among guests.
Hôtel Mercure Mâcon Bord de Saône is highly regarded as an ideal destination for travelers with dogs. The hotel is very welcoming with animals and creates a pet-friendly environment, making it an excellent choice for those who wish to bring their furry friends along. Guests appreciated the staff’s friendliness and the availability of dog-specific amenities, such as provided dog beds.
Pets are allowed throughout the hotel and many guests felt it was friendly for their dogs, ensuring they felt just as welcomed as their human companions. However, some reviews mentioned that the pet policy could benefit from better communication to guests, particularly concerning the presence of dogs in the restaurant during breakfast, which raised some hygiene concerns.
Overall, the hotel’s dedication to being pet-friendly stood out with many guests finding it a wonderful option for traveling with their dogs.
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Location
A stone's throw from the highway, the hotel is highly accessible, making it a convenient stopover for travelers heading south or passing between Italy and the UK. Despite its accessibility, the location remains peaceful and quiet, providing a restful retreat for those on the road. The nearby park and marina add a touch of greenery and relaxation to the setting.
Guests appreciate the hotel’s beautiful positioning outside the bustling town, yet close enough to enjoy the local amenities. Whether you're stopping over with a pet, seeking a quiet night en route or looking to enjoy some scenic riverside views, Hôtel Mercure Mâcon Bord de Saône offers excellent location benefits, a calm atmosphere and the added convenience of free parking.
Breakfast
Some laud the breakfast as excellent, top-notch and perfect, noting the diversity and abundance of the products. The atmosphere of the breakfast room is also appreciated for being bright and spacious. However, a few guests feel the breakfast is expensive relative to its offerings and some mention that the selection can be somewhat basic for the hotel's size and rating.
There are occasional complaints about specific shortcomings, such as the long wait times for certain items, like freshly cooked eggs and bacon or missing items such as fresh squeezed orange juice. A few guests found the breakfast disappointing, citing issues like out-of-order coffee machines or a lack of replenishment for popular items like croissants and orange juice during busy times. Despite these criticisms, the overall sentiment remains largely positive with many guests satisfied with the quality and variety of the breakfast buffet.
Dinner
However, the dining experience was not universally positive. Several reviews mentioned that although the staff was generally friendly, the service was inconsistent, leading to long waits and incomplete orders. The atmosphere of the restaurant was critiqued for being cold and charmless with some comparing it to a cafeteria. Complaints also included limited menu choices, high prices and a lack of vegetarian options. The timing was another issue with the restaurant sometimes not available for dining until after 8 PM due to insufficient staff.
Overall, while the food quality often meets expectations, the service and atmosphere could use improvements to enhance the dining experience at the hotel restaurant. For those staying at Hôtel Mercure Mâcon Bord de Saône, exploring nearby restaurants might be a worthy option if looking for a different dining environment or menu variety.
Rooms
However, there are recurring mentions of the rooms feeling outdated and showing signs of wear and tear, particularly with stained carpets and tired furnishings. Some rooms are noted to be smaller than expected and issues such as noisy air conditioning, creaking floors and musty smells have been pointed out by guests. Cleanliness seems inconsistent with a few guests encountering dirty carpets, cobwebs and unclean bathrooms.
Despite some negative aspects, the hotel's beautiful location by the river and the overall pleasant atmosphere of many rooms have left a good impression on several guests. The property appears to offer potential that could be further elevated with improvements in maintenance and modernization.
Beds
However, there is a significant portion of reviews mentioning the beds being too hard or uncomfortable with some guests specifically noting that the mattresses were extremely hard, firm or even caused discomfort. Complaints about fixed mattresses and feeling springs through the mattress were also mentioned. Despite the majority praising the bedding, the comfort level seems to vary considerably among different guests.
In summary, while many find the beds at Hôtel Mercure Mâcon Bord de Saône very comfortable and appreciate the quality of the bedding, there is a notable inconsistency in experiences with several guests pointing out hard or uncomfortable mattresses.
Cleanliness
However, reports of cleanliness issues suggest a need for improvement in certain aspects. Specific complaints include stained carpets, dusty air conditioning units and dirty pool surroundings. Some guests mentioned an unpleasant smell and noted the presence of cobwebs and hair in bathrooms, indicating that room hygiene sometimes falls below expectations. The common areas and corridors often receive critique for needing better cleaning and maintenance.
The hotel itself appears to be somewhat outdated with ongoing maintenance concerns, such as bird droppings at the entrance and dirty windows. While some guests found the hotel clean, others felt it had not been properly maintained for a long time.
In summary, while the cleanliness of 'Hôtel Mercure Mâcon Bord de Saône' receives commendations, there are significant areas where the hotel could improve to provide a consistently clean and pleasant environment for its guests.
Staff
Guests appreciate the staff's accommodating nature and their willingness to assist with any needs or concerns. Professionalism and competence are also noted with particular mentions of the attentive and caring demeanor of the team. Despite a few mentions of understaffing and occasional lapses in friendliness, the overall consensus is overwhelmingly positive.
The standout qualities of the staff include their ability to offer a warm welcome, provide helpful information and ensure a pleasant experience throughout the stay. The restaurant staff and receptionists have been singled out for their excellent service, making a significant impact on guests' overall satisfaction.
Wi-Fi
Pool
Parking
Family
4 Star
Numerous guests strongly felt that the hotel does not live up to its four-star rating, suggesting that a more accurate rating would be closer to two stars. The overall state of the hotel, described as not meeting the Mercure brand's standards, left many visitors questioning its high rating. Improvement seems to be necessary to align with the expectations that a four-star establishment typically sets.
Accessible
Outdoor Pool
However, there were occasional issues such as the pool being out of service for several days and some guests found the opening hours, starting at 10:00 AM, inconvenient for travelers on tight schedules. There were also mentions of flies around the pool area, which could detract from the overall experience. Despite these minor setbacks, the pool remains a valued facility among guests.
Dog Friendly
Pets are allowed throughout the hotel and many guests felt it was friendly for their dogs, ensuring they felt just as welcomed as their human companions. However, some reviews mentioned that the pet policy could benefit from better communication to guests, particularly concerning the presence of dogs in the restaurant during breakfast, which raised some hygiene concerns.
Overall, the hotel’s dedication to being pet-friendly stood out with many guests finding it a wonderful option for traveling with their dogs.
Yes, Hôtel Mercure Mâcon Bord de Saône has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hôtel Mercure Mâcon Bord de Saône.
Yes, Hôtel Mercure Mâcon Bord de Saône welcomes dogs.
Yes, parking facilities are available at Hôtel Mercure Mâcon Bord de Saône.
No, Hôtel Mercure Mâcon Bord de Saône doesn't have a gym.
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