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Summary of reviewsEurostars Monte Real in Madrid is highly praised for its tranquil environment, nestled in a peaceful residential neighborhood in the northern part of the city. The serene surroundings and green spaces offer a quiet retreat away from the city center, making it an ideal spot for rest and relaxation. Guests highlight the convenience of ample parking and accessible public transportation despite its distance from major tourist attractions and essential amenities.
The breakfast at Eurostars Monte Real receives widespread acclaim for its variety, quality and inclusivity, featuring a wide range of fresh fruits, sweet and savory options and gluten-free choices. While occasional logistical issues such as limited coffee machines and busy periods are noted, the overall dining experience, enhanced by the friendly and helpful staff, stands out positively.
Dinner experiences are somewhat mixed but generally favorable when available. Guests commend the tasty and reasonably priced food and the attentive restaurant staff. However, the inconsistency in the availability of dinner services and limited vegetarian options are common complaints.
The hotel rooms are frequently lauded for their spaciousness, cleanliness and modern amenities. Guests appreciate the large, well-equipped rooms, often featuring both bathtubs and showers, alongside terraces and balconies with scenic views. Despite minor maintenance issues, the overall comfort and tranquility of the rooms contribute to a restful stay.
The cleanliness of Eurostars Monte Real is consistently highlighted as a significant strength with guests describing the hotel as spotlessly clean and well-maintained. The cleaning staff's thoroughness and efficiency further enhance the positive guest experience.
The staff at Eurostars Monte Real receive high praise for their exceptional friendliness and professionalism. Reception staff, in particular, are noted for their courteous and efficient service, contributing to a welcoming atmosphere. The breakfast and restaurant staff also enhance the guest experience with their dedication and friendliness.
WiFi availability at the hotel garners mixed reviews with some guests appreciating the secure connection while others criticize the slow speed and weak signal. Improvements in the internet experience are suggested.
Parking options at Eurostars Monte Real are generally appreciated for their affordability and availability, though some logistical challenges such as limited space and narrow entrances are noted. Free parking in the surrounding area is an added convenience for guests.
The hotel is well-suited for families, offering spacious and clean rooms alongside baby-friendly amenities. The accommodating nature of the hotel for family needs ensures a pleasant experience for parents and children alike, despite occasional mentions of smaller rooms for larger families.
The beds at Eurostars Monte Real receive positive feedback for their comfort with many guests enjoying a restful night's sleep. While some remarks about the softness of certain mattresses and noisy bed frames are noted, the overall sentiment is favorable.
Regarding its four-star rating, the hotel is seen as meeting and sometimes exceeding expectations in some areas like pricing and peacefulness. However, some guests feel improvements are needed in room size, decor and amenities to fully align with a four-star standard.
Finally, Eurostars Monte Real is an excellent choice for business travelers, offering specialized services and a business-friendly atmosphere. The hotel's efficiency and professional services make it an ideal location for work-related activities and meetings. Overall, Eurostars Monte Real provides a restful and comfortable stay for travelers seeking tranquility, quality service and modern amenities. Show more
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Categories
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
Double RoomOffering a private terrace, this spacious and comfortable room features modern décor and is equipped with air conditioning, flat-screen satellite TV and a private bathroom with hairdryer.
Superior Double RoomOffering a private terrace with garden views, this more spacious and comfortable room features modern décor and is equipped with air conditioning, flat-screen satellite TV and a private bathroom with hairdryer.
SuiteOffering 2 private terraces with garden views, this spacious and comfortable room has a separate seating area and also features modern décor furniture. It is equipped with air conditioning, flat-screen satellite TV and a private bathroom with hairdryer.
Double Room with ParkingThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit has 1 bed.
Junior SuiteThe spacious double room provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.
Double or Twin Room with Extra BedThe spacious twin/double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet.
Triple RoomThis triple room's standout feature is the sauna.
Guest Reviews
8.7
Very Good
Location
Nestled in a peaceful, residential neighborhood in the northern part of Madrid, Eurostars Monte Real offers a tranquil retreat away from the hustle and bustle of the city center. Its serene environment and green surroundings make it an ideal spot for rest and relaxation. Guests appreciate the calm and cozy ambiance, perfect for a quiet getaway. Conveniently, there's ample parking available and efficient public transportation options with taxis and buses readily accessible.
While the hotel is not centrally located, it provides convenient access to major roads like the M-30, making it an attractive choice for travelers with specific destinations in mind, such as nearby clinics or exam centers. Additionally, it’s just a short drive from the city's key points with downtown Madrid reachable by bus or taxi in approximately 15 minutes.
However, the hotel’s location does come with its caveats. It's situated far from major tourist attractions, metro stations and essential amenities like shops and restaurants. This isolation means guests might need to depend on public or private transportation for most outings. Despite this drawback, the tranquility of the area remains a significant draw for those seeking a peaceful stay close to nature and away from the city's noise.
Overall, Eurostars Monte Real presents a serene haven with good connections for those traveling by car, outstanding facilities and a truly restful atmosphere, making it a worthy choice for a specific type of traveler.
Breakfast
Eurostars Monte Real in Madrid offers a breakfast experience that receives widespread praise from guests. Many reviews highlight the delicious, varied and comprehensive nature of the buffet. The selection includes a wide range of fresh fruits, sweet and savory items and the availability of gluten-free options, making it suitable for different dietary needs. Guests particularly appreciate the high quality and diversity of the food with some even describing it as exceptional or spectacular.
While most guests found the breakfast to be excellent and complete, a few noted areas for improvement. Some mentioned that breakfast can get disorganized and busy, particularly due to limited availability of coffee machines and the small size of the dining area. Others felt that the breakfast hours start too late, especially on weekends and suggested extending the service time.
On the whole, the breakfast at Eurostars Monte Real stands out for its taste, variety and quality, despite minor logistical issues. The hotel staff's kindness and helpfulness also contribute positively to the breakfast experience.
Dinner
The dinner experience at Eurostars Monte Real has received mixed feedback from guests, though it leans towards the positive for the quality of food when available. Many guests praised the food, describing it as tasty and reasonably priced. Some specific dishes were noted to be really good, suggesting that, despite some limitations, the culinary offerings can be enjoyable. The restaurant staff and waiters received commendations for their pleasant and attentive service, which added a positive touch to the dining experience.
However, several guests noted significant inconveniences related to dinner services. The restaurant and bar frequently being closed, sometimes without prior notice, was a common complaint. The limited dinner options especially affected those seeking vegetarian meals. The absence of dining areas or food service late at night also added to the frustration, coupled with the fact that there are no immediate alternatives nearby.
Overall, while the quality of the food and service when available is commendable, the inconsistency and unavailability of dinner services pose a notable drawback for guests dining at the hotel.
Rooms
The rooms at Eurostars Monte Real are often highlighted for their spaciousness, cleanliness and comfort. Many guests appreciate the large size of the rooms with some noting the inclusion of both bathtubs and showers in the expansive bathrooms. The rooms are described as modern, well-equipped and tastefully decorated, providing a pleasant and comfortable stay. Guests frequently mention the rooms as being perfect and equipped with all necessary services, including amenities like terraces and balconies that offer nice views. Exceptional suites have also been noted with some visitors receiving complimentary upgrades to these larger, superbly appointed spaces.
Though some reviews mention minor maintenance issues like peeling wallpaper and minor wear on furnishings, the overall impression of the rooms remains highly positive. Guests enjoy the tranquility of the area, contributing to a restful stay and appreciate the modern comforts provided inside the rooms. The friendly reception and room upgrades add to the positive experiences. In summary, Eurostars Monte Real offers spacious, comfortable and well-maintained rooms that stand out even in comparison to other four-star hotels.
Beds
Eurostars Monte Real guests often highlight the comfort of the beds, describing them with terms like "very comfortable," "big comfortable bed," and "super comfortable." Many reviews also mention the quality of the pillows, contributing positively to the overall sleeping experience. The mattresses are frequently noted for their comfort, although there are some remarks about certain beds being too soft or having spring coils that are uncomfortable.
There are mixed reviews regarding the bed sizes and the condition of the rooms with some guests finding the double beds small or the rooms smaller than expected. However, the spacious junior suites and bigger rooms often receive praise for their ample space and larger beds.
A few reviews pointed out noisy bed frames or mattresses and uneven beds that cause discomfort when moving. Despite this, the general sentiment remains positive regarding the overall sleeping comfort with the majority of guests enjoying a restful night on the comfortable beds at Eurostars Monte Real.
Cleanliness
Eurostars Monte Real enjoys a stellar reputation for its commitment to cleanliness. Guests frequently highlight the impeccable sanitation of the hotel, often describing it as spotlessly clean and very well-maintained. The rooms are often praised for being both spacious and clean and the cleaning staff receive consistent accolades for their thoroughness and efficiency. The facilities are described as modern and meticulously kept, creating a comfortable and inviting atmosphere.
Despite a few isolated issues related to outdated elements and minor cleaning oversights, the overall standard of hygiene is consistently high. Additionally, the friendly and attentive staff enhance the experience by ensuring that the establishment remains exceptionally clean, making it a pleasant and comfortable place to stay.
The overall consensus underscores the excellent cleanliness with many guests appreciating the tranquil and quiet environment it fosters. This strong emphasis on hygiene, combined with the hotel's modern amenities and spacious accommodations, makes Eurostars Monte Real a standout option for travelers seeking a clean and comfortable stay.
Staff
Eurostars Monte Real boasts a team of exceptionally friendly and professional staff that highlights the overall positive guest experience. Visitors frequently commend the reception staff, particularly Irene, Adrián and Ana, for their impeccable, courteous and efficient service. The front desk team's kindness and willingness to help stand out, making check-ins and other interactions pleasant and seamless.
The hotel's breakfast and restaurant staff also receive high praise for their dedication, friendliness and excellent service. Guests consistently point out the exquisite attention and kindness offered by the waitstaff, along with the high quality and variety of the breakfast buffet. Despite occasional noise disruptions from housekeeping staff, the cleanliness and comfort of the rooms are well appreciated.
Though there are some mentions of overwhelmed staff during busy times and occasional language barriers, the overall professionalism and exceptional service from the team largely compensate for these minor setbacks. The welcoming atmosphere created by the attentive and helpful staff at Eurostars Monte Real makes it an ideal destination for both relaxation and business.
Wi-Fi
Travelers generally report a mix of experiences with the WiFi at the Eurostars Monte Real. Many guests appreciated the availability of free internet and noted that the WiFi worked well in various parts of the hotel. The secure connection was highlighted as a positive aspect by some. However, there were also several remarks about the slow speed and weak signal of the WiFi with some guests expressing dissatisfaction with its overall performance. Issues such as difficulty accessing the WiFi without a request and the inability to connect the television to the hotel’s internet network were mentioned. While the WiFi in the rooms received criticism for being insufficient or completely absent in some cases, the overall impression suggests that improvements could be made to enhance the internet experience for guests.
Parking
Eurostars Monte Real offers a variety of parking options that have garnered mixed feedback from guests. Many have praised the availability of affordable parking on-site with several noting that it is good and spacious, contributing to an overall sense of security. Free parking is also accessible in the surrounding area, providing an added benefit for those willing to park away from the hotel grounds. Some guests have mentioned the ease of finding free spots nearby, a significant convenience.
However, a few challenges have been noted. The cost of parking varies with some guests feeling it was a bit expensive, though still cheaper than expected by others. The on-site parking entrance received criticism for being narrow and low and for some, parking was difficult to find, particularly on the street. Limited parking spaces and a full hotel lot forced a number of guests to resort to street parking, which was not always convenient or easy to secure.
In summary, while Eurostars Monte Real provides several parking options with free and affordable choices, some logistical challenges can arise due to limited space and entrance design. Guests might need to weigh the convenience of on-site parking versus the availability of free parking in the vicinity.
Family
Eurostars Monte Real emerges as a family-friendly sanctuary highlighted for its comforting and quiet environment, fostering an ideal atmosphere for family stays. Guests frequently praised the spacious rooms and noted the efficient family room service that added to their comfort. Traveling families appreciated the hotel's clean, inviting rooms and the accommodating adjustments made to cater to family needs, such as kitchen accessories and plenty of wardrobe space. The facility also won accolades for being baby-friendly with special mention of services catered toward families, ensuring a pleasant experience for both parents and children. Although there were occasional mentions of smaller rooms for larger families, the overall sentiment indicated a very positive family stay with children particularly enjoying their time. The hotel’s excellent treatment of children and its well-suited atmosphere for families make it a suitable choice for family vacations.
4 Star
Eurostars Monte Real receives mixed reviews regarding its four-star rating, facilities and services. While some guests assert it exceeds typical four-star standards with attributes such as a good price and a peaceful neighborhood, others feel it falls short in several key areas.
Guests appreciate the quiet, upscale setting and commend the hotel for being a very nice place overall. The good price for a four-star hotel is noted with some stating that it meets four-star expectations. However, several reviews point to areas needing improvement, such as the basic and somewhat lacking room size and mattress comfort, simple decor and missing amenities like a water heater and tea-making facilities.
Some specifics like the proper functioning of the bathroom door and a few corners needing repair also detract from the overall experience. The breakfast provided is considered scant for a four-star hotel and there are comments about the facilities and amenities being barely sufficient for this rating. Despite these shortcomings, many guests still find value in the hotel's offering, praising it for being generally quite nice and highlighting its good price point.
Business
Eurostars Monte Real emerges as a top choice for business travelers, offering specialized high-quality services tailored to meet professional needs. The hotel fosters a business-friendly atmosphere, making it an ideal location for working and hosting work-related meetings. Guests frequently highlight its accommodating nature for business activities and particularly appreciate the efficiency and professionalism of the services provided.
The hotel's decor caters mainly to corporate professionals, enhancing the overall experience of business travelers. While the reception staff receives commendations for their attentive service, the hotel's location near the Institute of Fiscal Studies adds an extra layer of convenience for those attending specific work-related events.
Repeated visits by business travelers underscore the hotel's reliability and suitability for work trips. Although the desk size might be slightly limiting for extensive exam preparations, the overall comfort and amenities align well with the requirements of professional engagements. Despite not being well connected by public transportation, Eurostars Monte Real remains highly recommended for a tranquil yet efficient business stay.
Romantic
Eurostars Monte Real offers a peaceful and romantic setting that's perfect for couples seeking a retreat. Many guests highlighted the romantic atmosphere, making it an ideal destination for anniversaries, honeymoons and general romantic getaways. The hotel is praised for its serene and tranquil environment, creating the perfect backdrop for a couple's escape.
Several rooms are specifically noted for being well-suited for romantic stays with beautiful views that enhance the experience. Guests enjoyed the romantic dinner service and appreciated the special touches like room decorations for celebrations, bathrobes and chocolates. While there was one instance of a request not being fulfilled, the overall feedback on the bespoke romantic service was largely positive.
Eurostars Monte Real is recommended for those looking for a beautiful place designed especially for couples with excellent facilities and a delightful ambiance that ensures a memorable romantic experience.
No, Eurostars Monte Real doesn't have any pool.
No, a spa isn't available at Eurostars Monte Real.
No, Eurostars Monte Real doesn't allow dogs.
No, parking facilities aren't available at Eurostars Monte Real.