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Summary of reviewsThe Melia Madrid Princesa is widely praised for its superb location, making it an excellent choice for both tourists and business travelers. Centrally situated near major attractions like Plaza España, Gran Via and Puerta del Sol, guests find it convenient for both leisure and professional visits. The hotel's proximity to public transportation, including metro stations, adds to its appeal, making it easy to explore Madrid. Despite its central location, the hotel offers a peaceful stay, surrounded by a lively neighborhood with a variety of dining and entertainment options.
The breakfast experience at Melia Madrid Princesa stands out as a highlight, consistently commended for its quality, variety and presentation. Guests appreciate the extensive buffet that includes options like made-to-order eggs and pancakes. The friendly and attentive staff, as well as the spacious and pleasant dining space, further enhance the breakfast experience. Even with minor critiques, the overall sentiment towards breakfast remains overwhelmingly positive.
Dinner at the hotel's Mosaic restaurant and bars is also highly rated with guests frequently mentioning the delicious food and excellent service. Special occasions like New Year's Eve are particularly noted for their quality offerings. The lobby and Bribone bars receive accolades for their atmosphere and friendly staff, adding to the overall dining satisfaction.
The rooms at Melia Madrid Princesa are modern and stylish with a focus on comfort and cleanliness. While many guests find the rooms spacious and well-designed, some note that certain rooms could be more functional with better space utilization. Cleanliness is consistently praised, contributing to a comfortable stay. However, soundproofing and maintenance in some rooms could be improved. Overall, the rooms' comfort and modern amenities are appreciated, especially for those staying on The Level floors, which offer a luxurious experience.
High standards of cleanliness are a hallmark of the hotel with guests frequently highlighting the immaculate conditions of rooms and common areas. The cleaning staff receive high praise for maintaining a hygienic environment, further enhancing guests’ comfort.
The hotel's staff are repeatedly commended for their friendliness, professionalism and attentiveness. Guests feel welcomed and well taken care of with particular praise directed towards the front desk and concierge teams. A specific staff member, Bea, is often mentioned for her exceptional service.
While the gym is well-equipped and satisfactory for most guests' needs, the pool area receives mixed reviews. Guests appreciate the cleanliness and management of the pool but find it small and sometimes disappointing due to additional charges and specific access policies like mandatory swim caps and pre-booking.
Melia Madrid Princesa's family-friendly atmosphere is another strong point with comfortable family rooms and accommodating staff. However, some guests note minor issues related to family room configurations and bed setups. Overall, the hotel remains a favorable choice for families seeking enjoyable amenities and considerate service.
The hotel's location also fares well for nightlife enthusiasts with numerous options nearby and positive feedback about the hotel's bar and nearby venues. Though some noise disturbances were reported, the overall nightlife experience remains favorable.
The hotel beds receive high marks for comfort and quality, contributing to a restful stay. The availability of a pillow menu enhances the sleeping experience, although a few guests had preferences for softer or firmer mattresses.
There is a mixed sentiment about the hotel's five-star rating. Many guests feel the service and amenities meet five-star standards, while others believe some aspects fall short, particularly room quality and certain service areas. Nonetheless, the overall experience at Melia Madrid Princesa remains positive with many guests enjoying a luxurious and hospitable stay.
In summary, Melia Madrid Princesa offers an excellent location, outstanding breakfast and dining options, clean and comfortable rooms and exceptional staff service, making it a strong choice for a stay in Madrid despite some minor areas for improvement. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Twin RoomThis double or twin room features a mini bar and a safety box. Free access to the Heated Indoor Pool.
The Level Grand Premium Double RoomThis stylish and spacious room feature high-end toiletries, Nespresso Coffee Machine, kettle with assorted tea selection and scent menu.
Wii, Playstation or DVD player are available under request.
Guests have access to the following services:
- The Level VIP Lounge with newspapers, magazines, business corner and a bar with snacks and drinks;
- Private breakfast at The Level Lounge;
- Interview room for 2 people (on request and subject to availability);
- Private reception area to make all your arrangements: arrivals, departures, transfer reservations and tourist information among others;
- DVD and WII (on request and subject to availability)
- An ironing service of one item per stay
- Free access to the fitness centre
- Free access to the Heated Indoor Pool
- Special discounts on wellness services
- Late check-out (subject to availability)
- Turndown service
Guests are kindly requested to specify which bed type they require. This can be noted in the Comments box during booking.
The Level Room City ViewThis stylish room features panoramic views of the city or the mountains. It includes a large bathroom with hairdryer, bathrobe, slippers and bath or shower.
This room has VIP toiletries, minibar, Nespresso Coffee Machine, kettle, assorted tea selection and scent menu.
Guests have access to the following services:
- The Level VIP Lounge with newspapers, magazines, business corner and a bar with snacks and drinks;
- Private breakfast at The Level Lounge;
- Interview room for 2 people (on request and subject to availability);
- Private reception area to make all your arrangements: arrivals, departures, transfer reservations and tourist information among others;
- DVD and WII (on request and subject to availability)
- An ironing service of one item per stay
- Free access to the fitness centre
- Free access to the Heated Indoor Pool
- Special discounts on wellness services
- Late check-out (subject to availability)
- Turndown service
Premium Room with ViewsThis room is situated on the top floors of the hotel, with views of the Royal Palace (Palacio de Oriente), the Almudena Cathedral and the Casa de Campo.
Guests are kindly requested to specify which bed type they require. This can be noted in the Comments box during booking.
Free access to the Heated Indoor Pool.
Triple RoomThis air-conditioned room features 1 double bed and a seating area with a sofa bed, satellite flat-screen TV and DVD player. The kitchenette includes a minibar and an electric kettle. Free toiletries and hairdryer are provided. Free access to the Heated Indoor Pool.
The Level SuiteThis stylish suite offers a large double room with a dressing room and a separate lounge with a flat-screen TV with satellite channels and minibar. The bathroom features marble and ceramic tiles and includes hair dryer, bathrobe and a spa bath.
The suite also includes central heating and air conditioning. This suite has VIP toiletries, Nespresso Coffee Machine and a kettle with assorted tea selection.
Guests have access to the following services:
- The Level VIP Lounge with newspapers, magazines, business corner and a bar with snacks and drinks;
- Private breakfast at The Level Lounge;
- Interview room for 2 people (on request and subject to availability);
- Private reception area to make all your arrangements: arrivals, departures, transfer reservations and tourist information among others;
- DVD and WII (on request and subject to availability)
- An ironing service of one item per stay
- Free access to the fitness centre
- Free access to the Heated Indoor Pool
- Special discounts on wellness services
- Late check-out (subject to availability)
- Turndown service
The Level Junior SuiteThis stylish junior suite offers a large double room with a dressing room and a separate lounge with a flat-screen TV with satellite channels and minibar. The bathroom features marble and ceramic tiles and includes hair dryer and a bathrobe.
The suite also includes central heating and air conditioning. This suite has VIP toiletries, Nespresso Coffee Machine and a kettle with assorted tea selection.
Guests have access to the following services:
- The Level VIP Lounge with newspapers, magazines, business corner and a bar with snacks and drinks
- Private breakfast at The Level Lounge;
- Interview room for 2 people (on request and subject to availability);
- Private reception area to make all your arrangements: arrivals, departures, transfer reservations and tourist information among others
- DVD and WII (on request and subject to availability)
- An ironing service of one item per stay
- Free access to the fitness centre
- Free access to the Heated Indoor Pool
- Special discounts on wellness services
- Late check-out (subject to availability)
- Turndown service
The Level Grand Suite This stylish junior suite offers a large double room with a dressing room and a separate lounge with a flat-screen TV with satellite channels and minibar. The bathroom features marble and ceramic tiles and includes hair dryer and a bathrobe.
The suite also includes central heating and air conditioning. This suite has VIP toiletries, Nespresso Coffee Machine and a kettle with assorted tea selection.
Guests have access to the following services:
- The Level VIP Lounge with newspapers, magazines, business corner and a bar with snacks and drinks
- Private breakfast at The Level Lounge;
- Interview room for 2 people (on request and subject to availability);
- Private reception area to make all your arrangements: arrivals, departures, transfer reservations and tourist information among others
- DVD and WII (on request and subject to availability)
- An ironing service of one item per stay
- Free access to the fitness centre
- Free access to the Heated Indoor Pool
- Special discounts on wellness services
- Late check-out (subject to availability)
- Turndown service
The Level Presidential Suite This stylish suite offers a large double room with a dressing room and a separate lounge with a flat-screen TV with satellite channels and minibar. The bathroom features marble and ceramic tiles and includes hair dryer and a bathrobe.
The suite also includes central heating and air conditioning. This suite has VIP toiletries, Nespresso Coffee Machine and a kettle with assorted tea selection.
Guests have access to the following services:
- The Level VIP Lounge with newspapers, magazines, business corner and a bar with snacks and drinks
- Private breakfast at The Level Lounge;
- Interview room for 2 people (on request and subject to availability);
- Private reception area to make all your arrangements: arrivals, departures, transfer reservations and tourist information among others
- DVD and WII (on request and subject to availability)
- An ironing service of one item per stay
- Free access to the fitness centre
- Free access to the Heated Indoor Pool
- Special discounts on wellness services
- Late check-out (subject to availability)
- Turndown service
Queen RoomThis double room has a tea/coffee maker, minibar and electric kettle.
Free access to the Heated Indoor Pool.
Family RoomThis double room features a bathrobe, soundproofing and tumble dryer.
Free access to the Heated Indoor Pool.
The Level Grand Premium Room with ViewsThis double room offers a hot tub. The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a bidet. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, tumble dryer, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
The Level Grand Premium Connecting Views (2 Adults + 2 Children)This double room's standout feature is the hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views.
The Level Grand Premium Connecting Views (4 Adults)Guests will have a special experience as the double room features a hot tub. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views.
Guest Reviews
8.4
Very Good
Location
Melia Madrid Princesa is highly praised for its exceptional location, making it a strong choice for both tourists and business travelers. The hotel is centrally situated, close to major attractions like Plaza España, Gran Via and Puerta del Sol, all within walking distance. Guests appreciate its proximity to the historical center, shopping areas, restaurants and the business district. Public transportation is another highlight with metro stations conveniently located just steps from the hotel, facilitating easy access to all parts of the city.
Guests note the hotel's quiet setting, despite its central location, allowing for a peaceful stay. The immediate area around the hotel is described as lively with several dining and entertainment options nearby. Visitors also commend the hotel's well-maintained facilities and the friendly, helpful staff.
Overall, the reviews underline Melia Madrid Princesa's ideal placement for exploring Madrid, whether on foot or by public transit, making it an excellent base for both short and extended stays in the city.
Breakfast
The breakfast at Melia Madrid Princesa consistently receives high praise from guests for its quality and variety. Descriptions include terms such as excellent, fantastic, delicious and spectacular, highlighting the extensive options available. Many reviews specifically note the wide range of products, including made-to-order eggs and pancakes, which cater to diverse preferences. The buffet not only meets but often exceeds expectations with several guests calling it one of the best they've experienced.
Despite some minor criticisms, such as the quality of the coffee and the arrangement of tables, the majority of guests find the breakfast to be both hearty and tasteful. The breakfast experience is further enhanced by the friendly and attentive staff, ensuring prompt service and excellent presentation. The dining space itself is described as spacious and pleasant, contributing to an overall enjoyable start to the day.
The breakfast offerings include a rich and varied menu that is complemented by high-quality foods. Some guests were especially delighted by the inclusion of champagne and other special touches. Though some felt that the breakfast was not up to five-star standards, the consensus remains overwhelmingly positive. Overall, the breakfast at Melia Madrid Princesa is a standout feature, contributing significantly to the hotel's appeal.
Dinner
The dining experience at the Melia Madrid Princesa is highly praised by guests. The Mosaic restaurant stands out with its exceptional food and first-rate ambiance. Many guests found the dinner options to be very good with several mentioning that they enjoyed their meals multiple times during their stay. The restaurant consistently offers delicious and excellent food for both breakfast and dinner. Special occasions, such as the New Year's Eve menu, were also noted for their quality.
The Bribone bar and the lobby bar area received accolades for their nice atmosphere and good staff. Guests appreciated the variety of snacks and drinks available, including tapas and vermouth. The room service also contributed positively to the overall dining experience.
Despite a single mention of food not meeting expectations, the overwhelming consensus is that the hotel's dining offerings are impressive, making it a strong aspect of a stay at the Melia Madrid Princesa.
Rooms
Rooms at Melia Madrid Princesa offer a modern and stylish stay with a mix of reviews regarding their size. Many guests appreciate the spaciousness and comfort of the rooms, noting features such as comfortable beds, good room layouts and well-designed decor. However, a significant portion of reviews mention that some rooms are smaller than expected and could be more functional with tight cupboard space and cramped bathrooms being common criticisms.
Cleanliness and comfort are frequently praised, along with adequate room amenities and effective air conditioning. Guests highlight some rooms being airy and light with impressive city views that add to the overall experience. The spacious and well-stocked rooms, particularly those on The Level floors, receive positive mentions for their luxurious feel and superb comfort.
Soundproofing seems to be an area needing improvement, as multiple reviews note that noise from adjacent rooms and corridors can be disruptive. Additionally, some rooms are described as being outdated and others require better maintenance with older furnishings and occasional issues with fixtures.
Overall, the rooms at Melia Madrid Princesa are often lauded for their comfort and modern amenities despite some concerns about size and sound insulation. The friendly staff, clean environment and excellent location further enhance the stay for many guests, making it a generally enjoyable accommodation choice in Madrid.
Beds
The beds at Melia Madrid Princesa have garnered numerous positive remarks from guests, highlighting their comfort and quality. Many reviews emphasize the comfort of both the beds and mattresses, describing them as very comfortable, super comfy and even luxurious. Guests appreciated the large and comfortable beds and several noted the availability of a pillow menu, enhancing their sleeping experience.
However, a few guests found the beds a bit too hard or the mattresses uncomfortable. There were mixed feelings regarding beds being too soft for some, while others found them perfectly comfortable. Overall, despite minor discrepancies, most guests enjoyed a restful and comfortable sleep owing to the high standard of bedding and excellent pillows provided by the hotel. The ability to combine twin beds into a large double bed was also appreciated by several visitors, further adding to the flexibility and comfort of the sleeping arrangements at Melia Madrid Princesa.
Cleanliness
Melia Madrid Princesa stands out as a beacon of cleanliness and comfort, consistently impressing guests with its immaculate standards. Visitors frequently highlight the hotel's beautiful and clean premises, emphasizing the impeccable cleanliness found throughout the rooms, common areas and facilities. Guests describe the hotel as extremely clean with spotless and perfectly clean rooms that contribute to a comfortable and pleasant stay. The cleaning staff receive high praise for their excellent and attentive service, ensuring that the environment remains hygienic and well-maintained. This high level of cleanliness goes hand in hand with the hotel's modern and spacious design, enhancing the overall experience. While a few reviews mention isolated issues with room and bathroom cleanliness, the overwhelming sentiment confirms that Melia Madrid Princesa maintains an excellent standard of cleanliness, making it a reliable choice for those seeking a pristine accommodation in Madrid.
Staff
The guest reviews for Melia Madrid Princesa consistently highlight the outstanding performance of the hotel staff. Guests frequently mention the friendliness and politeness of the team, emphasizing how welcoming and attentive they are. Remarks about the staff being exceptionally caring, courteous and always smiling were common. Many guests appreciated the excellent service provided with particular praise for the front desk and concierge teams, who were noted for their professionalism and helpfulness.
A specific mention was made about a staff member named Bea, who stood out for her attentiveness and super polite demeanor. The chefs and other service-oriented staff also received commendation for their friendly nature and dedication to guest satisfaction. Despite a few isolated comments about indifference, the overall consensus is that the personnel at Melia Madrid Princesa go above and beyond to ensure a pleasant stay, making guests feel welcome and well taken care of.
For those planning a trip to Madrid, the staff at this hotel seem to contribute significantly to an enjoyable and comfortable experience. Their attentive nature, combined with a positive and cheerful attitude, ensures that guests not only feel valued but also receive exceptional service throughout their stay.
Wi-Fi
Guests of 'Melia Madrid Princesa' have shared their varying experiences with the hotel's wifi. While there were mentions of the Wi-Fi signal being strong, many reviews suggest that the internet connection was often spotty, unstable and of poor quality. Some guests noted that the connection was slow or not working at all, which proved to be problematic during their stay. Overall, the feedback on the hotel's wifi indicates that it may not consistently meet the needs of guests requiring reliable internet access.
Gym
The gym at Melia Madrid Princesa receives generally positive feedback for being well-equipped and convenient. While some guests describe it as basic, they appreciate that all essential equipment is available. The gym area is often highlighted as excellent, adequately equipped and clean. The staff is noted for being attentive. Although the gym is small, many find it useful and sufficient for their needs. However, it is important to mention that guests need to reserve access online.
Pool
The pool at Melia Madrid Princesa garners mixed reviews from its guests. On the positive side, the pool and spa area are consistently described as clean and well-managed with some guests finding the pool to be lovely and indoors. However, there are several restrictions that potential swimmers should be aware of. The pool requires prior reservation, is typically restricted to adults and has mandatory policies such as wearing swim caps.
Many guests noted that the pool comes with additional charges, which were not always clearly communicated beforehand. The pool's size is frequently mentioned as a drawback, being described as small and even disappointing by some. The pool is also noted to be indoor and unheated, which might not suit everyone's preferences.
Access to the pool involves a booking process which some found cumbersome and the pool was occasionally reported to be closed for maintenance without prior notice. Overall, while the pool area is well-kept and adult-oriented, its limitations and costs may not meet everyone's expectations, especially for those seeking a more expansive or family-friendly aquatic experience.
Family
Melia Madrid Princesa has garnered praise from guests for being an ideal choice for family stays. With its family-friendly atmosphere and big, comfortable family rooms, it caters well to the needs of those traveling with children. Guests have highlighted the kid-friendly pool areas where the indoor pool seems to be a hit, providing fun for the entire family, including enjoyable moments for younger kids. The hotel's staff are noted for their kindness towards children and their attentiveness to the needs of families, ensuring a pleasant experience for everyone—from those staying with a baby to those with older children.
However, it is important to mention that some guests have faced issues such as the family room's location within the hotel and the inconvenience of having a big bed made up of two separate mattresses. Despite these minor setbacks, Melia Madrid Princesa remains a favorable choice for families, especially those looking enjoyable amenities and considerate service during their stay.
Nightlife
The area around Melia Madrid Princesa offers a fantastic experience for nightlife enthusiasts with numerous options within walking distance. The hotel's convenient location near shops and nightclubs makes it an ideal spot for those looking to explore the city's vibrant nightlife. Despite some instances of loud music causing night-time disturbances, the hotel's bar has received positive mentions for its helpful staff and enjoyable atmosphere. The proximity to a subway station adds to the overall appeal for visitors looking to venture out and enjoy Madrid’s energetic night scene.
5 Star
The 'Melia Madrid Princesa' has received a mix of reviews regarding its five-star rating, facilities and services. Many guests highly praise the hotel for its five-star level service, luxurious lobby and hospitality that lives up to the five-star designation. The breakfast and amenities are also noted to be of superior quality, exceeding expectations and contributing to a luxurious experience. Some guests felt that the attention to detail and overall comfort matched what they would expect from top-tier hotels in Madrid.
However, several reviews point out that the hotel did not quite meet the five-star standard. Criticisms include cleanliness issues, room insulation problems and service not always reaching the anticipated five-star level, especially by the pool. Some guests felt it resembled more of a four-star hotel with the room quality and services falling short of five-star expectations. The consensus indicates that while the 'Melia Madrid Princesa' has many elements and moments of luxury, inconsistencies prevent it from being on par with the best five-star experiences.
Business
Melia Madrid Princesa is highly regarded as an excellent choice for business travelers, offering a range of satisfactory business amenities. The business lounge is well equipped and the business center is available for use, making it suitable for work trips. The meeting rooms and other business facilities are praised, providing appropriate services and accommodations for business needs. The hotel also maintains quiet rooms, ideal for focusing and resting. Additionally, facilities like the indoor pool and elevator services are appreciated, contributing to a pleasant stay. Despite minor issues with the comfort of the work chair and occasional noise in the lounge, the hotel manages to cater effectively to the needs of business guests. Overall, it stands out as a typical city hotel designed for business people, earning commendable feedback for its business provisions.
Accessible
Melia Madrid Princesa enjoys a well-accessible location, offering easy access to main tourist attractions and public transport, ensuring convenience for travelers with disabilities. Guests appreciated the hotel's accessible facilities, including accessible rooms and nearby accessible parking. The proximity to Gran Via and a nearby subway station provide easy transportation options, enhancing the overall accessibility for tourist areas. Despite some minor issues, such as the absence of labels on doors and challenges for those with significantly reduced mobility, the general sentiment reflects positive experiences with accessibility at this centrally located hotel.
Heated Pool
The heated indoor pool at Melia Madrid Princesa has received mixed feedback. While some guests appreciated having the option of a heated pool, others felt that the pool's temperature did not meet their expectations. Common critiques included the pool's heat being insufficient and the water temperature being too low for a truly comfortable experience. Despite these concerns, the presence of an indoor swimming pool remains a notable amenity for guests.
Indoor Pool
The indoor pool at Melia Madrid Princesa is a notable feature with both positive and negative aspects highlighted by guests. The pool is heated and well-maintained, being consistently described as clean. Its location inside the spa enhances the relaxation experience. However, potential visitors should be aware that the pool is quite small and access is controlled, often requiring reservations. Usage may sometimes be limited and there can be instances of the pool being closed. Despite these limitations, the convenience of having an easily accessible indoor pool adds a valuable amenity to the overall hotel experience.
Luxury
Melia Madrid Princesa stands out as a top-tier luxury destination, consistently praised for delivering a five-star experience. Guests rave about the high standards of service and the well-appointed, luxurious facilities and amenities. Everything from the swanky lobby to the opulent lounge areas speaks of sophistication and comfort. The hotel offers a variety of amenities that enhance the overall sense of luxury, including a diverse selection in the minibar and thoughtful gifts for guests.
The rooms, suites and overall ambiance of the hotel exude elegance with many reviews highlighting the luxurious views and the exceptional comfort of amenities like the plush pillows. The Level lounge garners specific mention for its luxurious ambiance and friendly staff, enhancing the value of the stay. The experience is deemed worthy of the price, seen as very good value for money for what is offered. Overall, Melia Madrid Princesa is highly rated for its commitment to providing a genuine five-star experience, making it a standout choice for those seeking top luxury in Madrid.
Romantic
Melia Madrid Princesa exudes romance, making it an ideal destination for couples seeking a memorable stay. Guests appreciate the thoughtful details provided during special occasions such as honeymoons, anniversaries and birthdays, enhancing the romantic ambiance. The hotel's romantic location, coupled with stunning city views, creates a picturesque setting for couples. The quiet and comfortable environment provides a relaxing retreat, while the friendly reception staff adds to the overall pleasant experience. This combination makes Melia Madrid Princesa a perfect choice for a romantic getaway.
Yes, Melia Madrid Princesa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Melia Madrid Princesa.
No, Melia Madrid Princesa doesn't allow dogs.
No, parking facilities aren't available at Melia Madrid Princesa.