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Summary of reviewsSmartrental Collection Gran Vía Centric, ideally situated in the bustling heart of Madrid on Gran Vía, offers an unparalleled location with close proximity to major theaters, tourist sites, shopping areas and significant historical landmarks. The convenience of walking to most attractions and essential amenities like restaurants and supermarkets makes it an ideal base for both tourists and business travelers. Multiple metro stations nearby add to the ease of exploring the city.
Guests frequently commend the combination of comfort, cleanliness, modern facilities and the friendliness of the staff at the hotel. Scenic views from rooms and the rooftop terrace bar significantly enhance the overall staying experience.
Reviews of the breakfast generally paint a positive picture, highlighting its quality, variety and the picturesque panoramic views from the 10th-floor dining area. The breakfast experience is further enhanced by an à la carte option alongside the buffet, though some guests mentioned areas like service speed and variety could see improvements. Nevertheless, the breakfast remains a worthwhile addition for many, praised for quality and the stunning view.
Dinner at the hotel's top-floor restaurant and rooftop lounge also receives favorable reviews with guests enjoying well-prepared dishes and commendable service from the friendly staff. The well-equipped in-room kitchens make room service a viable and pleasant option. Despite the repeated menu for longer stays and the lack of an English menu, the restaurant's ambiance and the rooftop views offer a delightful dining experience.
Rooms at Smartrental Collection Gran Vía Centric are highly recommended, often described as spacious, clean, modern and comfortable. The well-equipped apartments include fully functional kitchens, making them perfect for longer stays or families. The thoughtful room details, such as complimentary coffee and tea, add to the comfort. However, occasional minor inconveniences like room readiness or specific area cleanliness are noted but do not overshadow the overall positive reception.
Cleanliness is a major highlight with rooms and common areas frequently described as spotless and well-maintained. Guests appreciate the functional amenities and the friendly, attentive staff that ensure the stay is comfortable.
The staff consistently receive accolades for their friendliness, professionalism and responsiveness. Their warm welcome, attentiveness and ability to assist in multiple languages are often mentioned, creating a welcoming and pleasant atmosphere for guests.
WiFi is generally deemed reliable and high-speed, though there are mentions of intermittent connections in larger rooms. This does not significantly detract from the overall positive impression of the service provided.
While the hotel lacks on-site parking, nearby options make it manageable for travelers with vehicles, although some find the off-site parking fees high. Despite the absence of direct parking, the proximity of nearby facilities provides a suitable alternative.
The beds receive frequent praise for their comfort with the quality bedding contributing to a restful stay. There are occasional remarks about mattress firmness not suiting everyone’s preferences, but this does not significantly impact the overall positive feedback.
Smartrental Collection Gran Vía Centric's blend of comfort, modern luxury, strategic location and friendly staff align well with its four-star rating, making it a top pick for visitors seeking a reliable and comfortable stay in vibrant Madrid. Show more
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Luxury Aparthotel
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Parking
Accessible Aparthotel
4-Star Aparthotel
Room Types
Studio ApartmentThis air-conditioned and heated studio has a fully equipped kitchenette with kitchenware, and a bathroom with a shower.
Two-Bedroom ApartmentThis air-conditioned apartment has free WiFi, heating and a full equipped kitchen. It features 2 bed rooms, one bathroom with shower and a living area with a sofa bed and a flat-screen TV.
Two Bedroom Apartment with TerraceThis spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker, as well as a dining area. The unit has 4 beds.
Studio with TerraceThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace with city views, this apartment also offers a washing machine and a flat-screen TV. The unit has 1 bed.
One-Bedroom ApartmentThis confortable, luxury and spacious apartment has a living area with a sofa bed and a flat-screen tv, dining area, fully equipped kitchen(washing-machine, dryer, nespresso,..), bedroom with one double bed and bathroom with shower.
Guest Reviews
8.8
Excellent
Location
'Smartrental Collection Gran Vía Centric' is lauded for its prime and unbeatable location in the heart of Madrid, specifically on Gran Via, one of the city’s main bustling streets. Guests consistently praise its proximity to major theaters, tourist sites, shopping areas and historical landmarks like Puerta del Sol, Plaza Mayor and the Royal Palace. The hotel is conveniently situated close to multiple metro stations, making exploring the rest of the city effortless.
Visitors highlight the ability to walk to most of Madrid's attractions and essential amenities such as restaurants, shops and supermarkets, negating the need for public transportation. The exceptional location offers easy access to cultural hubs like museums and galleries, as well as vibrant nightlife spots.
The property itself is highly regarded for its combination of comfort, cleanliness, modern facilities and the friendliness of the staff. Many appreciate the scenic views from their rooms and the rooftop terrace bar, enhancing their overall stay experience. The strategic and central position of 'Smartrental Collection Gran Vía Centric' makes it an ideal base for both tourists and business travelers alike.
Breakfast
Guests at Smartrental Collection Gran Vía Centric generally had positive experiences with the hotel's breakfast offerings. Many reviewers praised the breakfast for its exquisite and varied selection, noting it as delicious, high-quality and plentiful. The breakfast is served on the 10th floor, where guests can enjoy spectacular panoramic views of Madrid, which significantly enhances the dining experience.
The rooftop location of the breakfast venue received numerous accolades for its beauty and the breathtaking city views it offers. The presence of an à la carte option in addition to the buffet was appreciated by several guests and the ambiance of the Ella Sky Bar was frequently mentioned as a standout feature.
However, some reviews pointed out areas for improvement. There were mentions of inconsistencies in service quality with some guests experiencing slow or unfriendly service. A few reviewers noted that the breakfast variety could be enhanced, particularly with options like vegetables and healthier bread choices. Additionally, there were occasional complaints about the breakfast not being regularly replenished, leading to limited options if arriving later in the morning.
While a number of guests found the breakfast to be on the pricier side, many still considered it a worthwhile addition to their stay due to the overall experience and the stunning terrace views. In summary, the breakfast at Smartrental Collection Gran Vía Centric is generally well-regarded with its remarkable view and overall quality being key highlights for guests.
Dinner
Smartrental Collection Gran Vía Centric offers a charming dinner experience, particularly at its top-floor restaurant and rooftop lounge. Guests rave about the well-equipped kitchen in their rooms, making room service a wise and enjoyable choice. The restaurant on the 10th floor is frequently praised for its prompt service and good food and it doubles as a convenient dining option for families with children. Diners can enjoy delicious meals while taking in extraordinary views of Madrid from the rooftop terrace—an ideal spot to relax after a day of exploring the city.
However, for guests staying longer, the dinner menu's lack of variety becomes noticeable with the same options served each day. Additionally, for English-speaking guests, the absence of an English menu can be a minor inconvenience. The food receives high marks for flavor with many commenting on the delicious and well-prepared dishes. When variety is needed, the staff at the reception is commendable for their helpful dinner recommendations and reservations at nearby restaurants. For those looking to dine out, the surrounding neighborhood offers plenty of cafes and restaurants to explore.
Rooms
Smartrental Collection Gran Vía Centric comes highly recommended for its impeccable rooms. Guests frequently praise the spaciousness and cleanliness, describing them as beautifully decorated, modern and comfortable. The apartments are well-equipped, featuring fully functional kitchens with appliances like kettles, coffee machines and washing machines, making them ideal for longer stays or families. Many reviewers appreciate thoughtful details such as complimentary coffee and tea, as well as the modern decor that adds a touch of elegance to the space.
Comfort is a recurring theme with comfortable beds and cozy room atmospheres frequently mentioned. Despite occasional comments about the firmness or smaller size of some beds, overall, guests seem to find the accommodation very comfortable. The spacious bathrooms and strong AC systems also contribute to the positive experience.
The hotel’s central location on Gran Vía is a significant advantage, offering easy access to Madrid's galleries and other attractions. Many visitors note the convenience of the location, as well as the stunning views from their rooms, especially those facing Gran Vía. The hotel staff receive accolades for their friendliness and helpfulness, adding to the overall pleasant stay.
However, a few guests have mentioned minor inconveniences such as rooms not being ready upon arrival, occasional lack of cleanliness in specific areas or the small size of some apartments. Despite these issues, the general sentiment remains very positive with many guests expressing a desire to return.
Smartrental Collection Gran Vía Centric stands out as a modern, stylish and comfortable option, offering well-equipped apartments that cater to families, groups and long-term visitors, all in the heart of vibrant Madrid.
Beds
Guests at Smartrental Collection Gran Vía Centric consistently praised the comfort of the beds provided. The majority of reviews described the beds as comfortable or even super comfortable, often emphasizing the cleanliness and quality of the bedding and mattresses. Many visitors highlighted the spacious and cozy feel of the beds, contributing to a restful stay. Some guests also noted that the pillows and bedding were of high quality, which further enhanced their sleeping experience.
However, a few reviewers mentioned that the firmness of the mattresses did not meet their personal preferences, describing some beds as too hard or too small. The size of certain beds seemed inadequate for some couples, yet this did not significantly detract from the overall positive feedback about comfort. In terms of additional sleeping arrangements, opinions about the sofa beds were mixed; some found them comfortable, while others reported them as messy or not up to par compared to the main beds.
Despite some minor concerns, the consensus is that most guests found the beds at Smartrental Collection Gran Vía Centric to be very comfortable, making it a strong choice for travelers who prioritize a good night's sleep.
Cleanliness
At 'Smartrental Collection Gran Vía Centric,' cleanliness is a major highlight as expressed by numerous guest reviews. The rooms are frequently described as very clean, spacious, cozy and well-maintained, contributing to a comfortable stay. The apartments and hotel facilities are consistently praised for their excellent cleanliness with words like spotless, immaculate and pristine often used to describe them. Many guests noted that the cleanliness extended to common areas and the lobby, which were also kept in impeccable condition.
Guests appreciate that the apartments are functional and come equipped with necessary amenities, adding to the convenience of their experience. The friendly staff is another positive aspect, frequently mentioned for their excellent service and politeness, which complements the high standards of cleanliness.
While the majority of comments are overwhelmingly positive, there are occasional mentions of areas that could be improved, such as dusty floors, odors in some parts of the building and variability in the cleaning service frequency. However, these points are vastly outshined by the general consensus that the property's cleanliness meets exceptional standards, making it an attractive choice for travelers who prioritize hygiene in their accommodations.
The recurring theme of a clean and well-maintained environment, paired with a central location and helpful staff, positions 'Smartrental Collection Gran Vía Centric' as a top pick for visitors looking for a reliable and comfortable stay in Madrid.
Staff
Nestled in the bustling heart of Gran Vía, Smartrental Collection Gran Vía Centric has garnered an impressive reputation for its extraordinary staff. Guests repeatedly emphasize the friendliness, attentiveness and professionalism exhibited by the employees. The reception team, including standout individuals like David, Irene, Javier, Sergi and others, is highlighted for their warm welcome and readiness to assist with any inquiries or recommendations. The team’s courteous demeanor and prompt service have left a lasting impression on visitors, making them feel comfortable and valued throughout their stay.
From the helpful front desk to the cheerful cleaning staff, every facet of the hotel’s personnel radiates warmth and an eagerness to help. Many reviewers note that the staff goes above and beyond, often treating guests like family and ensuring that all needs are met with a smile. This level of service extends throughout the property, including the rooftop bar, where the team continues to provide friendly and professional service.
Not only are staff members praised for their kindness and efficiency, but their ability to communicate in multiple languages also stands out, ensuring a seamless experience for international travelers. Whether it’s assisting with room amenities, offering local recommendations or simply providing a friendly greeting, the staff at Smartrental Collection Gran Vía Centric make a significant positive impact on guest experiences. The exceptional level of attention to detail and genuine hospitality create a welcoming atmosphere, inviting guests to return time and again.
Wi-Fi
Smartrental Collection Gran Vía Centric offers internet connectivity praised overall but with a few areas of improvement. Guests appreciate the availability of WiFi throughout the premises with remarks indicating it is generally high-speed, reliable and easy to connect to. Some guests remarked on having a super-fast and very good WiFi experience. However, others noted occasional issues such as intermittent connections, spotty signals in larger rooms and the network sometimes stuttering or dropping out entirely. These inconsistencies suggest ongoing work may impact connectivity.
The TV services received mixed feedback. While a few guests faced difficulties with TV reception, signal glitches and a lack of streaming services or smart TV options, WiFi coverage seemed to remain a higher concern overall.
For those relying on a stable internet connection for work or leisure, while many enjoy seamless connectivity, it's advisable to be prepared for potential fluctuations until the ongoing improvements are completed.
Parking
Smartrental Collection Gran Vía Centric faces a common issue in urban settings – a lack of on-site parking. However, travelers can find several convenient parking options nearby that somewhat alleviate this challenge. Although the hotel itself does not provide parking facilities, there are underground parking spaces just a couple of blocks away, ensuring ease of access for guests arriving by car. Moreover, a parking lot only 150 meters from the building offers a practical solution, even providing discounts if guests get their tickets stamped—courtesy of the hotel's agreement.
While some reviews mention no specific place to unload suitcases and note that arriving by car can be challenging, the convenient and somewhat advanced parking nearby makes it less of a hassle. With options like a garage near Plaza de España and other close-by parking spaces, guests can find suitable alternatives if they do a bit of planning beforehand. Although the parking fees may be considered high, the convenience of having these facilities within a short walking distance compensates to some extent.
Despite these parking solutions, it's clear that the absence of direct, on-site parking might be an inconvenience for some visitors. Nevertheless, the close proximity and availability of nearby parking options provide a reasonable alternative for those prepared to take an extra step to park their vehicles.
4 Star
Smartrental Collection Gran Vía Centric offers a blend of comfort and modern luxury that aligns well with its four-star rating. The hotel boasts exceptional facilities and high-quality rooms with a sophisticated and luxurious feel permeating the entire property. Guests frequently praise the strategic and ideal location, noting that everything is conveniently close by. The value for money is a recurrent positive point with many reviews highlighting it as excellent given the quality of the stay.
The apartments are fully equipped and decorated tastefully down to the smallest detail, enhancing the overall guest experience. The hotel does receive some criticism for not entirely matching the four-star expectations, particularly concerning the reception and a few amenities. However, most feedback indicates a very satisfactory stay with terms like superb, exceptional and great frequently used to describe the experience.
Cleanliness, comfort and a modern interior design are consistent highlights, contributing to an atmosphere that many have described as equivalent to or even exceeding, four-star standards. Despite a few guests mentioning the high price, the general sentiment is that the hotel provides great value for money. Ultimately, Smartrental Collection Gran Vía Centric offers a premium experience with top-notch service and facilities, making it a highly regarded choice for visitors.
Accessible
Smartrental Collection Gran Vía Centric receives commendations for its accessibility features, which cater to guests with disabilities. The hotel rooms are well adapted for disabled persons, providing spacious bathrooms and ease of access with wheelchairs. The presence of an electric platform helps overcome the few steps at the entrance, ensuring there is no significant access issue despite the lack of a traditional ramp.
Strategically located in the heart of Madrid, the hotel offers good access to major metro stations and popular landmarks, making it convenient for exploring the city's vibrant dining, shopping and entertainment areas on foot. Guests appreciate the proximity to key attractions such as Gran Via, Cibeles, El Retiro Park and the Prado Museum.
While the hotel excels in location and room adaptation, there are minor drawbacks, including the small size of the elevators and some accessibility issues at the entrance. Nevertheless, the supportive and helpful staff are frequently highlighted for their willingness to assist, especially with baby strollers and other needs.
Overall, Smartrental Collection Gran Vía Centric is well-regarded for its accessibility, making it a practical choice for disabled travelers visiting Madrid.
Luxury
Smartrental Collection Gran Vía Centric offers an exquisite experience in the heart of Madrid, exuding luxury at every corner. Guests frequently highlight the luxurious apartment amenities, sophisticated décor and the stylish, modern design that complements the vibrant city center. The spacious and beautifully decorated terrace adds an extra touch of elegance, while the super luxurious rooms and splendid amenities ensure a premium quality stay.
The hotel's luxurious touches, from the décor to the ambiance, make it feel akin to a five-star establishment, yet it manages to provide this opulence at an affordable price. The convenience of nearby parking and the luxurious rooftop bar with stunning city views further enhance the overall experience. Guests find the combination of luxury and value for money remarkable, noting that it offers a luxury feel without breaking the bank.
Whether for the cozy yet elegant rooms or the excellent value for the exquisite apartments, visitors repeatedly commend the modern, clean design and luxurious environment. In summary, Smartrental Collection Gran Vía Centric stands out as a fantastic choice for those seeking a luxurious stay in Madrid, blending modern luxury with great value for money.
No, Smartrental Collection Gran Vía Centric doesn't have any pool.
No, a spa isn't available at Smartrental Collection Gran Vía Centric.
No, Smartrental Collection Gran Vía Centric doesn't allow dogs.
Yes, parking facilities are available at Smartrental Collection Gran Vía Centric.
No, Smartrental Collection Gran Vía Centric doesn't have a gym.