Hamlet Hotels Maidstone
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Summary of reviewsHamlet Hotels Maidstone is highly regarded by guests, particularly for its prime location and friendly staff. Situated conveniently near major routes like the Channel Tunnel, Eurotunnel and ports, the hotel also benefits from close proximity to highways, supermarkets, Hyde Park and public transportation. This advantageous positioning makes it an excellent choice for travelers with varied itineraries. Guests also appreciate the ample and free parking that ensures hassle-free travel.
The hotel’s breakfast service garners positive reviews with guests praising the variety, quality and the attentive, friendly staff. The buffet-style breakfast, featuring fresh fruit salad and full English options, surpasses expectations and offers great value for money, despite minor criticisms about specific items and the breakfast window closing early.
Dinner experiences at the hotel receive mixed feedback. Some visitors find the meals, particularly the curry and lamb shank dishes, to be excellent and reasonably priced with special accommodation for dietary needs. However, others note dissatisfaction with the limited menu choices, food presentation and occasional closures of the restaurant.
Rooms at Hamlet Hotels Maidstone are described as clean, spacious and comfortable, providing sizable family accommodations and high-quality beds with soft pillows. Still, some guests find the rooms warm with thin walls and dated decor and occasional noise and minor maintenance issues in bathrooms detract from the overall experience.
Cleanliness is generally praised, especially for the rooms and communal areas, though some bathrooms receive negative remarks for poor upkeep. Despite minor complaints about strange odors and maintenance, the overall level of cleanliness and the friendliness of the staff significantly enhance guests' comfort.
The hotel’s staff consistently earns accolades for their exceptional service and approachability, contributing significantly to the positive guest experience. They are noted for their willingness to go above and beyond to meet visitor needs.
While the free Wi-Fi receives mixed reviews, the majority acknowledge it as a beneficial amenity. Guests appreciate the dog-friendly accommodations, though some find the surcharge high and note occasional unpleasant odors in pet rooms.
In summary, Hamlet Hotels Maidstone offers a well-rounded travel experience with its prime location, excellent parking, delightful breakfast, comfortable beds and exceptional staff service, making it a highly recommended option for travelers.
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The hotel’s breakfast service garners positive reviews with guests praising the variety, quality and the attentive, friendly staff. The buffet-style breakfast, featuring fresh fruit salad and full English options, surpasses expectations and offers great value for money, despite minor criticisms about specific items and the breakfast window closing early.
Dinner experiences at the hotel receive mixed feedback. Some visitors find the meals, particularly the curry and lamb shank dishes, to be excellent and reasonably priced with special accommodation for dietary needs. However, others note dissatisfaction with the limited menu choices, food presentation and occasional closures of the restaurant.
Rooms at Hamlet Hotels Maidstone are described as clean, spacious and comfortable, providing sizable family accommodations and high-quality beds with soft pillows. Still, some guests find the rooms warm with thin walls and dated decor and occasional noise and minor maintenance issues in bathrooms detract from the overall experience.
Cleanliness is generally praised, especially for the rooms and communal areas, though some bathrooms receive negative remarks for poor upkeep. Despite minor complaints about strange odors and maintenance, the overall level of cleanliness and the friendliness of the staff significantly enhance guests' comfort.
The hotel’s staff consistently earns accolades for their exceptional service and approachability, contributing significantly to the positive guest experience. They are noted for their willingness to go above and beyond to meet visitor needs.
While the free Wi-Fi receives mixed reviews, the majority acknowledge it as a beneficial amenity. Guests appreciate the dog-friendly accommodations, though some find the surcharge high and note occasional unpleasant odors in pet rooms.
In summary, Hamlet Hotels Maidstone offers a well-rounded travel experience with its prime location, excellent parking, delightful breakfast, comfortable beds and exceptional staff service, making it a highly recommended option for travelers.
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Guest Reviews
Hamlet Hotels Maidstone receives frequent praise for its prime location, making it an excellent choice for travelers. Nestled in a lovely setting, the hotel is easy to find and centrally located, offering convenience whether the journey involves the Channel Tunnel, Eurotunnel or nearby ports. Guests appreciate its proximity to highways and major routes, offering ideal access for drop-offs, return trips and visits to family or work-related appointments.
Moreover, ample parking facilities enhance the travel experience, providing hassle-free convenience. The hotel is also noted for its serene environment, despite being near a main road and garage, ensuring peaceful overnight stays. Additional benefits include being near supermarkets, Hyde Park and public transportation options like the subway, making it well-suited for exploring the county of Kent and beyond.
Visitors commend the value, cleanliness, friendly staff, spacious rooms and a delightful breakfast with a wide array of choices, which collectively heighten the appeal of this perfectly situated hotel.
Guests at Hamlet Hotels Maidstone generally had a positive experience with the breakfast offerings. Reviewers frequently described the breakfast as good, excellent and superb with plentiful, hot and well-cooked options available. The buffet-style breakfast received praise for its variety, fresh fruit salad and being above expectations. Guests appreciated the full English breakfast and the unlimited 'bean to cup' coffee.
The breakfast service was noted for being friendly and attentive with staff ensuring that there was enough food and that guests were satisfied. Some reviews mentioned great value for money with complimentary drinks on arrival and a self-serve, all-you-can-eat breakfast.
However, there were a few criticisms regarding the poor quality of some items and the limited selection. A couple of guests were disappointed by the lack of scrambled eggs and mushrooms and the early closing of the breakfast window at 8:30 am.
Overall, the breakfast at Hamlet Hotels Maidstone was highly regarded by most guests for its variety, quality and service, making it a noteworthy part of their stay.
Hamlet Hotels Maidstone offers a dinner experience that receives a mix of reviews from guests. On the positive side, many diners found the evening meals to be very enjoyable with some guests specifically praising the curry and lamb shank dishes. The food quality has even been described as excellent and deserving of a 5-star rating with particular care and attention given to dietary needs, such as for those with coeliac disease. Additionally, guests have noted that the meals are reasonably priced.
However, there are several recurring themes of dissatisfaction. Some guests have been disappointed with poor food choices, limited evening menus and lack of presentation. There were also mentions of canned soup and vegetables, which detracted from the overall dining experience. A set menu priced higher than the main menu also raised some eyebrows. The occasional closure of the restaurant during dinner times was another point of inconvenience.
While the dinner offerings at Hamlet Hotels Maidstone can be quite pleasant and well-regarded by some, there are evidently areas for improvement, particularly in variety and food presentation.
Hamlet Hotels Maidstone offers a range of rooms that guests generally describe as clean, spacious and comfortable. Many guests appreciated the large, clean rooms featuring comfortable beds, often described as having soft pillows and super king-sized options. The family rooms received positive remarks for their size and cleanliness, making them a suitable choice for those traveling with children.
Despite these points, some guests found the rooms to be quite warm, even when adjusting the radiators and noise seemed to be an issue due to thin walls and single-pane windows. The hotel rooms are noted to be basic and dated in terms of decor and furnishings, yet they still serve their primary purpose of providing a comfortable stay.
The bathrooms received mixed reviews with some citing a need for refurbishment and others mentioning weak shower flows. Nonetheless, the hotel staff were frequently praised for their politeness and friendliness, adding a positive touch to the overall experience.
In summary, while the rooms at Hamlet Hotels Maidstone might not offer the latest in interior design, they do provide cleanliness, comfort and ample space, making it a practical choice for travelers looking for a straightforward, pleasant stay.
Hamlet Hotels Maidstone has consistently received praise for the comfort of its beds with many guests highlighting them as a standout feature. Descriptions range from comfortable and very comfy to great and brilliant, suggesting a reliable standard of quality. Guests frequently mentioned the beds being large, warm and equipped with soft pillows, which contributed to a restful sleep experience. The hotel also maintains high standards of cleanliness with clean, crisp, lovely white sheets and good quality bed linen. While there were a few remarks about the beds being too soft for some preferences, the overall sentiment indicates that a good night's sleep is a certainty at this hotel.
Hamlet Hotels Maidstone receives consistent praise for the cleanliness and comfort of its rooms, which many guests found spotless and tidy. Guests frequently highlight the clean and comfortable bedding and the overall neat appearance of the sleeping areas. The communal areas have also been mentioned positively for their cleanliness and good order. The property itself is described as being clean and appealing from the outside.
However, several reviews indicate that the bathrooms are a significant drawback with numerous complaints about dirty tiles, mirrors and bathtubs. The state of the bathrooms varied drastically from the rooms, as adjectives like "disgusting," "dirty," and "tatty" were used.
Other noted issues include occasional strange odors in the rooms and stained carpets and sheets, pointing to areas needing improvement in maintenance. Despite these concerns, guests seemed generally content with the comfortable beds and the overall clean environment of the rooms, which helped enhance their stay. Staff friendliness also receives positive remarks, contributing to a generally welcoming atmosphere.
At Hamlet Hotels Maidstone, visitors can expect an exceptional level of service from the staff. Review after review highlights the team's friendliness and approachability, creating a welcoming atmosphere for all guests. The words "helpful" and "accommodating" come up repeatedly, portraying a staff willing to go above and beyond to meet visitors' needs. Guests frequently mention staff members as warm, courteous and obliging, ensuring a pleasant and seamless stay. The customer service at Hamlet Hotels Maidstone is frequently praised with visitors noting the professionalism and efficiency of the management. Whether it's providing a friendly welcome, offering helpful directions or ensuring guests have everything they need, the staff's consistent dedication to guest satisfaction stands out prominently. Overall, the reviews convey a clear message: the team at Hamlet Hotels Maidstone plays a vital role in making it a good place to stay, leaving a lasting positive impression on their guests.
Hamlet Hotels Maidstone offers varying experiences with its Wi-Fi service. Many guests appreciated the presence of free Wi-Fi and noted that the connection worked well for them. However, there were also instances where other guests found the Wi-Fi signal to be weak or reported that the internet connection was merely okay. Some guests had issues with the Wi-Fi being poor or even terrible at times. Additionally, indifferent telephone reception was occasionally mentioned, which might affect overall connectivity. Despite some mixed reviews, the availability of free Wi-Fi at the hotel remains a positive aspect for many visitors.
Hamlet Hotels Maidstone offers excellent parking facilities that are consistently praised by guests. There is ample parking available on-site, ensuring there's always plenty of space. The large car park is easy to access and the convenience is appreciated by those arriving by car. Motorcyclists also benefit from dedicated courtyard parking. The parking is free once registered, although some guests noted a slight confusion regarding the need to inform the hotel to receive this benefit. Despite this minor issue, the overall consensus is highly positive, highlighting the ample, convenient and free parking options that provide peace of mind for guests.
Hamlet Hotels Maidstone offers dog-friendly accommodations, providing ample space for dogs to run around and feel comfortable. The hotel accommodates dogs in various areas, including the bar, making it convenient for guests who wish to socialize or dine without leaving their pets behind. However, there is a surcharge of £20 per dog per night, which some guests find a bit steep, especially considering the lack of pet-friendly amenities or little touches for pets in the rooms. While the overall rooms are good and dog-friendly, some guests have noted a distinct odor in the pet rooms. Despite these minor setbacks, the hotel remains a viable option for travelers with dogs, as it primarily caters to the needs of pet owners.
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Location
Moreover, ample parking facilities enhance the travel experience, providing hassle-free convenience. The hotel is also noted for its serene environment, despite being near a main road and garage, ensuring peaceful overnight stays. Additional benefits include being near supermarkets, Hyde Park and public transportation options like the subway, making it well-suited for exploring the county of Kent and beyond.
Visitors commend the value, cleanliness, friendly staff, spacious rooms and a delightful breakfast with a wide array of choices, which collectively heighten the appeal of this perfectly situated hotel.
Breakfast
The breakfast service was noted for being friendly and attentive with staff ensuring that there was enough food and that guests were satisfied. Some reviews mentioned great value for money with complimentary drinks on arrival and a self-serve, all-you-can-eat breakfast.
However, there were a few criticisms regarding the poor quality of some items and the limited selection. A couple of guests were disappointed by the lack of scrambled eggs and mushrooms and the early closing of the breakfast window at 8:30 am.
Overall, the breakfast at Hamlet Hotels Maidstone was highly regarded by most guests for its variety, quality and service, making it a noteworthy part of their stay.
Dinner
However, there are several recurring themes of dissatisfaction. Some guests have been disappointed with poor food choices, limited evening menus and lack of presentation. There were also mentions of canned soup and vegetables, which detracted from the overall dining experience. A set menu priced higher than the main menu also raised some eyebrows. The occasional closure of the restaurant during dinner times was another point of inconvenience.
While the dinner offerings at Hamlet Hotels Maidstone can be quite pleasant and well-regarded by some, there are evidently areas for improvement, particularly in variety and food presentation.
Rooms
Despite these points, some guests found the rooms to be quite warm, even when adjusting the radiators and noise seemed to be an issue due to thin walls and single-pane windows. The hotel rooms are noted to be basic and dated in terms of decor and furnishings, yet they still serve their primary purpose of providing a comfortable stay.
The bathrooms received mixed reviews with some citing a need for refurbishment and others mentioning weak shower flows. Nonetheless, the hotel staff were frequently praised for their politeness and friendliness, adding a positive touch to the overall experience.
In summary, while the rooms at Hamlet Hotels Maidstone might not offer the latest in interior design, they do provide cleanliness, comfort and ample space, making it a practical choice for travelers looking for a straightforward, pleasant stay.
Beds
Cleanliness
However, several reviews indicate that the bathrooms are a significant drawback with numerous complaints about dirty tiles, mirrors and bathtubs. The state of the bathrooms varied drastically from the rooms, as adjectives like "disgusting," "dirty," and "tatty" were used.
Other noted issues include occasional strange odors in the rooms and stained carpets and sheets, pointing to areas needing improvement in maintenance. Despite these concerns, guests seemed generally content with the comfortable beds and the overall clean environment of the rooms, which helped enhance their stay. Staff friendliness also receives positive remarks, contributing to a generally welcoming atmosphere.
Staff
Wi-Fi
Parking
Dog Friendly
No, Hamlet Hotels Maidstone doesn't have any pool.
No, a spa isn't available at Hamlet Hotels Maidstone.
Yes, Hamlet Hotels Maidstone welcomes dogs.
Yes, parking facilities are available at Hamlet Hotels Maidstone.
No, Hamlet Hotels Maidstone doesn't have a gym.
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