Phoenicia Royal Hotel
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Summary of reviewsPhoenicia Royal Hotel offers an appealing stay with several commendable aspects highlighted by guests. The prime location close to the beach is a major advantage, presenting a beautiful and dreamy setting perfect for families. Guests enjoy easy access to both the seaside and pool areas with only minor comments on outdated surroundings.
The breakfast experience is largely praised for its diverse and high-quality offerings, although during peak times, the area can become crowded and the menu might seem repetitive to some. The dinner offerings are similarly appreciated for their tasty and varied dishes despite some concerns about repeated options and occasional drops in quality.
The rooms are generally well-received for their spaciousness, modern décor and excellent sea views, especially in suites. However, inconsistency in cleanliness and some maintenance issues are noted. Guests find the room amenities like free water and quality furnishings add to their comfort.
Cleanliness throughout the hotel is somewhat mixed with many guests noting clean and cozy rooms while others point to superficial cleaning and cleanliness issues. The pool areas are praised for their design and cleanliness but are criticized for disorganization, cold water and insufficient space.
The staff receives mixed feedback; while friendly and helpful, there are significant concerns about training organization and responsiveness, especially at the reception.
The beach area benefits from its proximity and organized private areas, though maintenance concerns about dirt, damaged loungers and crowding detract from the experience.
Overall, Phoenicia Royal Hotel provides a generally satisfying stay with a prime location, commendable breakfast and dinner offerings and spacious rooms. However, there are notable areas for improvement in cleanliness, staff training and beach maintenance.
Categories
The breakfast experience is largely praised for its diverse and high-quality offerings, although during peak times, the area can become crowded and the menu might seem repetitive to some. The dinner offerings are similarly appreciated for their tasty and varied dishes despite some concerns about repeated options and occasional drops in quality.
The rooms are generally well-received for their spaciousness, modern décor and excellent sea views, especially in suites. However, inconsistency in cleanliness and some maintenance issues are noted. Guests find the room amenities like free water and quality furnishings add to their comfort.
Cleanliness throughout the hotel is somewhat mixed with many guests noting clean and cozy rooms while others point to superficial cleaning and cleanliness issues. The pool areas are praised for their design and cleanliness but are criticized for disorganization, cold water and insufficient space.
The staff receives mixed feedback; while friendly and helpful, there are significant concerns about training organization and responsiveness, especially at the reception.
The beach area benefits from its proximity and organized private areas, though maintenance concerns about dirt, damaged loungers and crowding detract from the experience.
Overall, Phoenicia Royal Hotel provides a generally satisfying stay with a prime location, commendable breakfast and dinner offerings and spacious rooms. However, there are notable areas for improvement in cleanliness, staff training and beach maintenance.
Beachfront Hotel
Relax by the sea and make some superb memories. This hotel offers a beachfront view with sun chairs and umbrellas for the supreme comfort of its guests.
Luxury Hotel
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Pool Water Slide Pool Lap Lanes
Business Hotel
Hotel with Parking
Hotel with Tennis Courts
5-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Pool Water Slide
Hotel with Children's Pool
Guest Reviews
Phoenicia Royal Hotel boasts a prime location that is highly praised by guests. The hotel is situated conveniently close to the beach, allowing for easy access to both the seaside and pool areas. Many reviews highlight the beautiful and dreamy setting, making it a perfect spot for families with children. The proximity of the beach, merely 20 meters away, adds to the hotel's appeal, providing comfort and excellent facilities. While some describe the location as outdated with luxurious pretensions, most guests find it very good, overall ok and impeccably placed for a delightful beachside experience.
Phoenicia Royal Hotel offers a breakfast experience that leans heavily towards the positive with many guests highlighting the diverse and very good quality of the morning meal. The breakfast buffet, which is included in the room rate, has been noted for its rich selection of fresh and nicely presented quality products. Some guests appreciated the varied and delicious offerings, marking it as one of the best hotel dining experiences they have had.
However, there are mixed opinions as well. While some found the breakfast reasonable and adequate, others criticized it for being repetitive and not very varied, comparing it to cafeteria-style food. A few guests noted that the breakfast lacked innovation and was similar every day. Furthermore, the breakfast area can become quite crowded during peak times, making it difficult to find a table.
Overall, the hotel seems to provide a generally satisfying breakfast experience, particularly praised for its diversity and quality, despite a few areas where it could improve.
Phoenicia Royal Hotel presents a mixed but largely positive dining experience. Guests appreciated the inclusion of both breakfast and dinner in their stay, noting that the meals were generally very good. The menu is highlighted for its variety with many finding the dishes to be very tasty. However, some guests pointed out a decrease in food quality and a lack of diversification with the same options seemingly repeated daily. Despite these critiques, the overall sentiment leans towards a positive dining experience with diverse and enjoyable food options.
The rooms at the Phoenicia Royal Hotel received various comments from guests. On the positive side, many reviews highlight the spaciousness of the rooms with multiple mentions of large, beautifully decorated and modern setups. Guests appreciated the tasteful arrangements and noted the luxurious atmosphere, adding that the rooms were comfortable and provided excellent sea views, particularly in suites and junior suites. Additionally, having amenities like free natural and sparkling water, a kettle and quality furnishings contributed to the overall comfort.
However, there were some less favorable points mentioned as well. Several guests pointed out issues with cleanliness, indicating that some rooms had moldy bathrooms and remnants from previous occupants. The inconsistency in daily cleaning was another concern, as was the poor condition of some room elements over time. Mattresses were described as uncomfortable by some and issues such as poor minibar offerings and enclosed balconies without anticipated sea views were noted. Despite these complaints, the hotel appears to offer a good quality-price ratio with many guests finding the luxurious settings and spacious accommodations to be a worthwhile experience.
Phoenicia Royal Hotel offers a range of bedding experiences that have received mixed feedback from guests. On the positive side, many guests have found the beds to be very comfortable and relaxing with mentions of good beds and luxury setups in suites. The rooms also have space for additional beds, which is convenient for families.
However, there are some issues that have been noted. Some guests encountered beds that were not properly made with mattress covers not always being put back in place. Additionally, a few beds were stained and there were problems with squeaky beds and hard pillows. Despite these drawbacks, the provision of sunbeds and towels for beach relaxation is a plus.
Phoenicia Royal Hotel presents a mix of experiences when it comes to cleanliness. While some guests found their rooms to be very clean, cozy and beautiful with daily cleaning maintaining high standards, others were less satisfied. A segment of guests noted that despite the friendly and attentive staff, the overall cleanliness was often inadequate for a hotel aiming for a 5-star rating. Specific issues included superficial cleaning, dust around furniture and hair or coffee stains left unaddressed. Some reported that vacuuming was not performed with cleaning done using brooms instead. However, the clean pool area and tidy beach were appreciated, contributing positively to the guests’ stay. Overall, while the food and certain areas of the hotel met cleanliness expectations, there's room for improvement in the thoroughness of room cleaning.
The Phoenicia Royal Hotel has received mixed feedback regarding its staff. Many guests have praised the staff for being friendly and helpful, noting their kindness and positive demeanor across various departments. Grad A members like Mr. Murat and Mrs. Cristina Duminica received notable mentions for their excellent service and demeanor.
However, several reviews highlight issues with staff training and organization, particularly at reception. Some guests described the reception staff as rude, unprepared and at times absent or unwilling to address issues effectively. Instances of poor service and unresponsiveness were reported, including problems with cleanliness and maintenance, such as broken beach beds and fitness equipment. The internet connectivity was also cited as subpar.
Overall, while friendliness and a helpful attitude were common commendations, significant gaps in staff training and professionalism were apparent, detracting from the overall experience at a purported 5-star establishment.
The reviews for the pool at Phoenicia Royal Hotel present a mixed picture. On the positive side, the pools are frequently highlighted as excellent and very clean, offering a good variety and entertainment options. The pools have been praised for maintaining high standards and featuring appealing amenities like a water slide.
However, there are several recurring issues noted by guests. The pool areas are described as disorganized and often dirty with garbage and dirty towels reported around the pool and sunbeds. Many guests have complained about the pool water being very cold with even the children's pool not being heated. There are also comments about the lack of sufficient pool space for all tourists, service delays for food and the presence of underage staff at the pool bar.
While the pools themselves are appreciated for their design and cleanliness, it seems that there is room for improvement in terms of organization, maintenance and service to elevate the overall guest experience.
The beach near Phoenicia Royal Hotel garners mixed reviews. Guests appreciate the proximity of the beach and commend the organized, private areas that offer free beds and beach towels. Positive remarks highlight the clean-up efforts for the beach area, making it a pleasant spot to relax. However, there are significant concerns regarding the maintenance and cleanliness of the beach. Many visitors noted the prevalence of dirt, garbage and a high number of seashells cluttering the shoreline. The beach loungers and umbrellas were frequently described as old, damaged and dirty, needing urgent upgrades and reconditioning. The crowded nature of the beach and the poor arrangement of beach facilities also detracted from the overall experience, suggesting that while the potential for a great beach experience exists, substantial improvements are necessary.
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Location
Breakfast
However, there are mixed opinions as well. While some found the breakfast reasonable and adequate, others criticized it for being repetitive and not very varied, comparing it to cafeteria-style food. A few guests noted that the breakfast lacked innovation and was similar every day. Furthermore, the breakfast area can become quite crowded during peak times, making it difficult to find a table.
Overall, the hotel seems to provide a generally satisfying breakfast experience, particularly praised for its diversity and quality, despite a few areas where it could improve.
Dinner
Rooms
However, there were some less favorable points mentioned as well. Several guests pointed out issues with cleanliness, indicating that some rooms had moldy bathrooms and remnants from previous occupants. The inconsistency in daily cleaning was another concern, as was the poor condition of some room elements over time. Mattresses were described as uncomfortable by some and issues such as poor minibar offerings and enclosed balconies without anticipated sea views were noted. Despite these complaints, the hotel appears to offer a good quality-price ratio with many guests finding the luxurious settings and spacious accommodations to be a worthwhile experience.
Beds
However, there are some issues that have been noted. Some guests encountered beds that were not properly made with mattress covers not always being put back in place. Additionally, a few beds were stained and there were problems with squeaky beds and hard pillows. Despite these drawbacks, the provision of sunbeds and towels for beach relaxation is a plus.
Cleanliness
Staff
However, several reviews highlight issues with staff training and organization, particularly at reception. Some guests described the reception staff as rude, unprepared and at times absent or unwilling to address issues effectively. Instances of poor service and unresponsiveness were reported, including problems with cleanliness and maintenance, such as broken beach beds and fitness equipment. The internet connectivity was also cited as subpar.
Overall, while friendliness and a helpful attitude were common commendations, significant gaps in staff training and professionalism were apparent, detracting from the overall experience at a purported 5-star establishment.
Pool
However, there are several recurring issues noted by guests. The pool areas are described as disorganized and often dirty with garbage and dirty towels reported around the pool and sunbeds. Many guests have complained about the pool water being very cold with even the children's pool not being heated. There are also comments about the lack of sufficient pool space for all tourists, service delays for food and the presence of underage staff at the pool bar.
While the pools themselves are appreciated for their design and cleanliness, it seems that there is room for improvement in terms of organization, maintenance and service to elevate the overall guest experience.
Beach
Yes, Phoenicia Royal Hotel has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Lap Lanes, Pool Water Slide.
Yes, a spa is available at Phoenicia Royal Hotel.
No, Phoenicia Royal Hotel doesn't allow dogs.
Yes, parking facilities are available at Phoenicia Royal Hotel.
No, Phoenicia Royal Hotel doesn't have a gym.
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