Copthorne Hotel Manchester Salford Quays

Manchester 53.46789400, -2.28426600 , Clippers Quay, Salford Quays (Show on Map)
7.6
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsCopthorne Hotel Manchester Salford Quays is favorably reviewed for its advantageous location nestled in Salford Quays, enabling easy access to key landmarks such as Old Trafford Stadium, Victoria Warehouse and The Lowry Theatre. Its proximity to tram stops ensures convenient transportation to Manchester city center and other attractions. This waterfront hotel provides tranquil and scenic views with free onsite parking further enhancing its appeal.

The hotel's breakfast is highlighted for its quality and variety, offering a superb selection of hot and cold items, including gluten-free options, although some guests noted issues with temperature and service speed. Similarly, dinner experiences are generally positive with many guests enjoying the meals, despite occasional remarks about menu variety, food quality and service speed.

Rooms are often described as spacious, clean and comfortable with beautiful views of Salford Quays. However, the decor and furnishings are noted to be dated with some mentioning issues like stained carpets and problematic temperature control. Yet, the cleanliness of the rooms and common areas is consistently praised, despite occasional comments about the need for more thorough cleaning in some areas.

The staff at Copthorne Hotel earn high marks for their friendly and professional service, notably at reception and during check-in processes. Some specific individuals are mentioned for their exceptional service, although there are a few reports of unfriendly interactions.

Free Wi-Fi is provided, but with mixed feedback regarding its reliability and speed. Parking facilities are appreciated for being ample, secure and free of charge, adding substantial value for travelers with personal vehicles.

For families, the hotel is a favorable choice with suitable amenities, a family-friendly environment and an advantageous location for family outings. Despite occasional setbacks, the overall consensus highlights a comfortable and accommodating experience for families.

The beds receive positive reviews for comfort, though some guests mention inconsistencies in mattress and pillow quality. Overall, beds are considered conducive to a good night's sleep.

Although positioned as a four-star hotel, some guests feel it falls short of this rating due to outdated decor and basic facilities, suggesting it aligns more closely with a three-star experience. Despite this, the hotel's affordability, clean environment and friendly service make it a practical and valuable choice for both leisure and business travelers.
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Categories
Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

4-Star Hotel

Room Types
Club Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a wardrobe, an electric kettle, tumble dryer, a carpeted floor and a flat-screen TV with satellite channels. The unit has 1 bed.

Standard Double Room Please request Double/Twin when booking.

Standard Twin Room Please request Double/Twin when booking.

Standard Family Room Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room provides a wardrobe, an electric kettle, tumble dryer, a carpeted floor and a flat-screen TV with satellite channels. The unit offers 2 beds.

Guest Reviews
7.6
Good
Location
Nestled in Salford Quays, the Copthorne Hotel Manchester boasts a prime location that earns high praise from its guests. The hotel’s proximity to key landmarks makes it a preferred choice for many. Visitors frequently mention its excellent location, which is ideal for events at Old Trafford Stadium, Victoria Warehouse and The Lowry Theatre. The hotel is conveniently close to tram stops, providing easy and quick access to Manchester city center and other attractions.

Guests appreciate the tranquil and scenic views of the quay, adding to the appeal of this waterside location. The hotel is a short walk away from important venues, making it particularly favorable for football fans and those attending concerts. The surrounding area is quiet yet carries the advantage of being near shopping and dining options in Media City and Salford Quays.

Free onsite parking adds significant value, providing ease for those driving in. The convenience of tram stops nearby ensures that guests can effortlessly explore broader Manchester.

Overall, the Copthorne Hotel Manchester’s location not only offers practical benefits but also contributes to a pleasant and enjoyable stay for both leisure and business travelers.

Breakfast
The breakfast experience at Copthorne Hotel Manchester Salford Quays generally leaves a positive impression on guests. Many reviews highlight the excellent quality, variety and presentation of the breakfast options, deeming it fantastic, superb and delicious. The buffet breakfast stands out with plenty of choices, including hot and cold items and caters well to guests with dietary needs such as gluten-free options. The communal dining areas are appreciated for their modern and well-kept ambiance with some areas offering scenic views of the quays, adding to the pleasant dining experience.

While the breakfast service is mostly praised for being good value for money and providing a hearty start to the day, there are some mixed reviews. A few guests mention that breakfast items were sometimes cold or not replenished quickly enough, affecting overall satisfaction. There are also occasional remarks about the service being slow and breakfast tables not being cleaned promptly. Despite these sporadic issues, the majority of guests enjoy their morning meal, finding it convenient, filling and satisfying.

In summary, breakfast at Copthorne Hotel is largely commended for its quality and variety. While there are areas for improvement, especially related to maintaining the temperature and replenishment of food items, the positive aspects significantly outweigh the negatives, making it a noteworthy feature of the hotel stay.

Dinner
The dinner experience at Copthorne Hotel Manchester Salford Quays presents a mixed bag, largely marked by positive remarks. Many guests were pleased, describing their meals as lovely, excellent and even amazing. The restaurant, while occasionally shut or in need of refurbishment, generally provided good food at an affordable rate and had a commendable variety on the menu.

Guests particularly enjoyed the evening meals with some highly recommending them, praising the grill items and value meal deals. A few pointed out that although the menu isn't extensive, the quality remained consistent. The gammon and chips, as well as the mixed grill, received specific mentions for their impressive taste.

However, there were some critiques. Several diners pointed out issues such as waterlogged curry, poor quality pizzas and the surprising high cost for some dishes. Additionally, the vegetarian and vegan options were limited. Reports of slow service and closed restaurant hours also detracted from some guests' experiences.

Despite these drawbacks, the friendly and professional service from the staff, along with the welcoming atmosphere, contributed positively. The bar area was appreciated too with some finding it well-serviced but noting it occasionally lacked atmosphere. Overall, while there are areas for improvement, many visitors left satisfied with their dining experiences at the Copthorne Hotel's restaurant.

Rooms
The rooms at the Copthorne Hotel Manchester Salford Quays present a mixed experience for guests. On the positive side, many reviews highlight spacious, clean and comfortable rooms with beautiful views overlooking Salford Quays. The rooms are often described as large and airy with good facilities and a nice selection of TV channels. Guests have also appreciated the cleanliness, noting spotless bathrooms and comfortable bedding.

However, a recurring theme in the reviews is that the rooms are in need of updating. Comments frequently mention dated decor, tired-looking furniture and old-fashioned design. Issues such as stained carpets, rust around taps and broken or missing tiles in the bathrooms were also observed by some guests. Moreover, the temperature control in the rooms appears problematic with many guests finding the rooms too hot or too cold without adequate ventilation or air conditioning. Noise from outside and between rooms is another common complaint, indicating poor sound insulation.

Despite these drawbacks, the rooms are generally described as comfortable and sufficient for a stay, though there's a consistent call for modernization to match the other positive aspects of the hotel experience.

Beds
The beds at Copthorne Hotel Manchester Salford Quays generally receive favorable feedback for their comfort. Many guests have praised the beds as being very comfortable, often describing them as super comfy, incredibly comfortable and perfect for a good night's sleep. The spacious and comfortable rooms add to the positive experience, embodying warmth and tranquility.

However, there are a few mentions of inconsistencies. Some reviewers noted that the mattresses and pillows need updating, mentioning issues such as beds being too soft, too hard or having dips. There were occurrences of beds causing discomfort and backaches, emphasizing the need for more consistent quality. A few guests highlighted cleanliness concerns, such as stained sheets and dirty pillows.

Despite these occasional drawbacks, the overall sentiment about the bedding leans towards a positive and restful experience with many guests enjoying a comfy and cozy stay.

Cleanliness
The guest reviews of the Copthorne Hotel Manchester Salford Quays often highlight its cleanliness, noting that rooms are generally clean, tidy and spacious. Impressions about the clean environment extend to hotel common areas, described as spotless and presenting a fresh, welcoming scent. Visitors frequently mention the cleanliness of the rooms with many noting that the rooms were cleaned daily and the beds were comfortable. Additionally, the quality of cleaning staff and friendly service contribute positively to the overall experience.

However, there are recurring comments about the hotel's outdated decor and furnishings. Carpets and furniture appear to be particularly dated with some reports of stained carpets and chipped furniture. Bathrooms, while often clean, sometimes exhibit signs of age, such as mould patches, cracked tiles and rust around the taps. There are occasional remarks about rooms not being cleaned thoroughly, especially under beds and in corners and some guests observed dirty plates and trays left out in the corridors.

In terms of comfort, issues with room temperature and sound insulation were noted. Rooms sometimes fluctuate from too hot to too cold and poor sound insulation has led to noise disturbances for some guests. Despite these drawbacks, overall impressions emphasize cleanliness as a strongpoint, making the hotel a viable option for visitors prioritizing a clean stay.

Staff
At the Copthorne Hotel Manchester Salford Quays, the overall impression of the staff is predominantly positive. Many guests appreciated the friendly, helpful and accommodating nature of the hotel's team. The check-in process was frequently noted as being both quick and professional with reception staff earning praise for their attentiveness and efficiency. Bar and restaurant staff were often highlighted for their friendliness and hospitality, contributing to a welcoming atmosphere.

Specific individuals like Mustafa and Mr. Hassan at the front desk received personal mentions for their exceptional service, reinforcing the positive sentiment towards the staff. Guests also commended the helpfulness of the housekeeping team and the overall warm and courteous demeanor of the employees.

However, there were occasional mentions of unprofessional behavior with some guests experiencing unfriendly or rude interactions, particularly at the reception. Despite these instances, the majority of the feedback emphasized the staff's positive contributions to the guests' stays, showcasing a dedication to good customer service and a friendly environment.

Wi-Fi
At the Copthorne Hotel Manchester Salford Quays, guests have experienced varied levels of satisfaction with the hotel's Wi-Fi service. On a positive note, some guests reported decent, good and even excellent Wi-Fi, appreciating the service as being free of charge and reliable. Conversely, numerous reviews pointed out issues such as poor, slow and inconsistent Wi-Fi connections. Specific complaints included the lack of Wi-Fi information in rooms, forcing guests to ask for assistance. Additionally, the Wi-Fi at times was not available or failed to work in the rooms, leading to lost connections. Despite the few optimistic comments highlighting good Wi-Fi service, the recurring issues with connectivity suggest that the overall internet experience might not always meet guests' expectations.

Parking
Visitors to the Copthorne Hotel Manchester Salford Quays have highlighted the parking facilities as a significant perk during their stay. Guests consistently appreciated the availability of free parking, mentioning it as a significant bonus and convenience. The car park is noted for being ample, spacious and sufficient, accommodating the needs of most visitors seamlessly. Many reviews emphasize that parking is included with the stay, reducing overall travel stress.

The on-site parking was particularly praised, making it simple for guests to park their vehicles without hassle. Some visitors noted that the parking facilities were secure and overall, parking was described as easy and convenient. The availability of plenty of parking spaces and a good-sized car park added to the positive experience.

There were, however, minor remarks about the parking being crowded at times and occasional instances of confusion regarding parking charges. Nonetheless, these did not overshadow the prevailing satisfaction with the ample and free parking provided by the hotel, making it an attractive option for travelers prioritizing easy car access.

Family
Copthorne Hotel Manchester Salford Quays appears to be a good option for families, as numerous reviewers noted its family-friendly environment and child-friendly amenities. The hotel’s quiet setting and nice views contribute to its appeal and its close proximity to tram stops and attractions is particularly convenient for family outings. Many guests appreciated the large, clean rooms and found them suitable for family stays with some noting the presence of family power plug sockets and other handy amenities.

Despite a few instances where family needs were not perfectly met (such as requests for cots being ignored or rooms feeling too small for some families), most families found their stays enjoyable and felt that the hotel staff made every effort to accommodate them. The hotel is located in a safe area, offers free parking and has a good value for families.

Some setbacks were mentioned, such as the fire alarm going off early in the morning and some disagreeable practices, but these did not overshadow the general positive consensus. Guests also appreciated the personal assistance from staff, which included arranging taxis and being accommodating with children.

Overall, the hotel is described as very kid-friendly and suitable for family travel, making it a solid choice for those visiting with children.

4 Star
Copthorne Hotel Manchester Salford Quays offers an affordable yet comfortable stay, presenting itself as a budget-friendly alternative to pricier options. The hotel boasts a range of clean and well-equipped rooms with great amenities, making it a practical choice for both leisure and business travelers. Its facilities meet a consistent standard with many guests highlighting the excellent value for money provided by the accommodations.

Despite its advertised four-star rating, some guests feel the hotel falls short of these expectations, often citing dated décor and basic facilities. For those looking for a quintessential four-star experience, the hotel's outdated rooms and lack of certain luxuries may disappoint. Some reviews suggest that the hotel's standards align more closely with a three-star rating.

The location near the city center is ideal for visitors, providing convenient access to local attractions. The hotel staff receive praise for their friendly and attentive service, adding positively to the overall guest experience.

Overall, Copthorne Hotel stands out for its clean, comfortable rooms and exceptional value for money, even if it doesn't quite meet the high expectations set by its four-star rating.

Business
The Copthorne Hotel Manchester Salford Quays is particularly well-suited for business travelers, offering an array of benefits tailored to professional needs. Its excellent business location near the city center and convenient transport links make it an ideal stop in Manchester. The hotel provides great value with affordable rates and reliable services, including effective Wi-Fi, comfortable rooms and essential business amenities such as a business center and conference facilities.

Visitors appreciate the streamlined and straightforward check-in process, which is perfect for busy business schedules. Parking is included, adding to the hotel's appeal for those driving to their meetings or training courses. Many reviews highlight the helpful staff and good service, further enhancing the business-friendly atmosphere.

The hotel receives recommendations for business trips, as it meets the demands of various professional needs, from comfy beds and workspaces to good business facilities at reasonable prices. Overall, it provides a convenient and resourceful venue for business travelers looking to stay productive while in Manchester.

Accessible
The Copthorne Hotel Manchester Salford Quays receives favorable reviews for its accessibility features, making it an ideal choice for guests with disabilities. The hotel's strategic location is noted for its proximity to a tram stop that's only two minutes away, which makes access to the city center convenient and affordable. Additionally, the property is close to bus and train stations, ensuring seamless connectivity for easy travel.

Guests have praised the hotel's provision of ground floor rooms upon request, some even coming with a view, as well as mobility rooms equipped with handrails in the showers for added convenience. The presence of accessibility ramps, a working elevator and wheelchair accessibility throughout the hotel further enhances its appeal to those requiring such amenities.

The short walk to shops, the Lowry and other local attractions is an added convenience. Moreover, free parking for residents and accessible nonstop bus stops make commuting effortless. The efforts of the staff to provide accommodations and additional arrangements to meet specific accessibility needs have also been appreciated.

While reviews highlighted the good accessibility features, some noted areas for improvement such as the poorly located plugs and sockets and occasional issues like an elevator being out of service. Despite these minor drawbacks, the overall sentiment is that the Copthorne Hotel is highly accessible and well-suited for disabled guests, offering a comfortable stay with good facilities and transport links.

Luxury
The Copthorne Hotel Manchester Salford Quays has been described by many guests as a luxurious destination boasting stunning views and great furnishings. Numerous reviews highlighted the luxury feel, particularly in the balcony suites and well-appointed rooms, which featured impressive marbled bathrooms and luxurious bedding. Guests appreciated the loyalty rewards and mentioned the high-class dining experience that is surprisingly affordable.

While some guests found the hotel to be truly luxurious and fitting for a quiet getaway, others pointed out areas needing improvement, such as the decor and cleanliness, suggesting that it might not live up to a four-star rating. The location of the hotel near Salford Quays is ideal, offering lovely views and a comfortable, clean environment.

However, despite a few negative points regarding room updates and cleanliness, the overwhelming sentiment is that the hotel provides a luxury accommodation experience at an affordable price, making it a popular choice for many returning guests. The friendly staff and efficient facilities further contribute to its appeal as an ideal stay for families and those seeking premium service.


No, Copthorne Hotel Manchester Salford Quays doesn't have any pool.

No, a spa isn't available at Copthorne Hotel Manchester Salford Quays.

No, Copthorne Hotel Manchester Salford Quays doesn't allow dogs.

Yes, parking facilities are available at Copthorne Hotel Manchester Salford Quays.

No, Copthorne Hotel Manchester Salford Quays doesn't have a gym.

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