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Hard Rock Hotel Marbella - Puerto Banús

Marbella , Urbanización Nueva Andalucía, S/n (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hard Rock Hotel Marbella - Puerto Banús is a stylish and modern hotel that receives mostly positive reviews from guests. The location is fantastic with easy access to beaches, shops and great restaurants. The breakfast is filling and satisfying with a good range of options and the dinner options are generally well-received. The rooms are clean, nicely designed and comfortable with amazing bathroom products and huge LG TVs. The hotel's cleanliness is impeccable and the staff is incredibly friendly, efficient and helpful. The pool is a real highlight with great facilities and a fantastic atmosphere. The beds are comfortable and the hotel is strictly adults only, making it the perfect choice for a romantic getaway or adult time with friends. While there are some minor drawbacks, such as issues with the spa and some noise from pool parties, the Hard Rock Hotel Marbella - Puerto Banús is highly recommended for anyone seeking a fantastic experience with a wonderful and attentive staff.
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Categories

Luxury Hotel

Hotel near Golf Courses

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?

Biomass

What makes your hotel/accommodation eco-friendly?

The structure maximizes natural light to reduce the need for lighting and heating

LED lighting throughout the premises

Electric car charging station(s) available

Toilets flush up to 6 litres per flush

Signs in the rooms informing guests that towels will only be changed upon request

Automatic system or key card that turns off the light and electrical appliances when guests leave their room

Most of the ingredients used to prepare meals are locally produced

A vegetarian alternative menu is proposed in the restaurant

Answers last updated by Hard Rock Hotel Marbella - Puerto Banús

Hotel for Honeymoon

Casino Hotel

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Accessible Hotel

Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms

Are there any facilities that guests who use a wheelchair cannot reach? Yes
Please specify: Privilege Lounge, Privilege Terrace

Are there designated parking spaces for people with disabilities? No

Hotel with Gym

Hotel for Yoga

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Classic Twin Room The twin room offers air conditioning and a wardrobe, as well as a private bathroom featuring a shower. The unit offers 2 beds.

Superior Twin Room The twin room features air conditioning and a wardrobe, as well as a private bathroom boasting a shower. The unit has 2 beds.

Deluxe Twin Room The twin room offers air conditioning and a wardrobe, as well as a private bathroom featuring a shower. The unit offers 2 beds.

Deluxe Twin Room with Terrace The twin room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower. This twin room provides a flat-screen TV. The unit has 2 beds.

Studio Suite Silver The quadruple room provides air conditioning and a wardrobe, as well as a private bathroom featuring a shower. This quadruple room features a flat-screen TV. The unit offers 2 beds.

Studio with Balcony The spacious quadruple room provides air conditioning and a wardrobe, as well as a private bathroom featuring a shower. This quadruple room features a flat-screen TV. The unit offers 2 beds.

Studio with Garden View The spacious quadruple room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower. This quadruple room features a flat-screen TV. The unit offers 2 beds.

Suite This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower. This suite has air conditioning, a wardrobe and a flat-screen TV. The unit has 2 beds.

About Hard Rock Hotel Marbella - Puerto Banús

License: H/MA/00968

Guest Reviews

8.3

Very Good

Location

The location of Hard Rock Hotel Marbella has received mostly positive reviews from guests, describing it as fantastic and with the best location. It is conveniently close to both Marbella city and Puerto Banus, offering access to beaches, shops and great restaurants within walking distance. The hotel's sunny and cool location offers easy access to taxis and ubers and it's just a short walk via a tunnel to the beach and local attractions. However, some guests found the hotel area a bit depressing and the walk under the busy main road was not always pleasant. Additionally, a small number of guests felt that the location was not as close to Puerto Banus as they had expected, while some encountered local sex workers. Overall, however, the location of this stylish hotel comes highly recommended.

Breakfast

The breakfast at Hard Rock Hotel Marbella - Puerto Banús has received mostly positive reviews from guests. Many guests found the breakfast to be filling and satisfying with a good range of options. Others described it as amazing, delicious and fantastic. Some guests did comment that certain items such as eggs took a while to make or that they would have appreciated more variety, but overall the breakfast was highly praised. However, a few guests mentioned that the coffee could have been better and that some items were cold. Despite these minor drawbacks, guests generally enjoyed the breakfast and would recommend it to others.

Dinner

Guests at the Hard Rock Hotel Marbella were overall pleased with the dining options during their stay. The great food received high praise from visitors who dined in the on-site restaurants. Some guests noted the bar food could use some improvement while others found the dinner buffet to be average at best. Those who opted for half board often found the makeshift poolside restaurant to be underwhelming. However, many commented positively on the quality of the food in various dining spaces throughout the hotel. Despite a few criticisms, guests were generally satisfied with the food options at the Hard Rock Hotel Marbella.

Rooms

The Hard Rock Hotel Marbella - Puerto Banús is a stunning hotel loved by guests for its quirkiness and style. Rooms are incredibly clean and nicely designed with amazing bathroom products and huge LG TVs. The interior design is amazing and the beds are king size and very comfy. Guests have the option to upgrade for even more luxury. However, some guests did mention that the rooms are a bit small and can be overpriced. While some rooms may not have the best view, the hotel has many other amazing details that make up for it. Additionally, a few guests experienced issues such as air con leaking onto the floor or a bathroom smell, but the hotel's exceptional cleanliness made up for it. Overall, the Hard Rock Hotel Marbella - Puerto Banús is a fabulous option for travelers seeking an exceptionally designed space with comfortable rooms, exceptional cleanliness and wonderful staff.

Beds

The beds at the Hard Rock Hotel Marbella are a big hit with guests. They are described as comfortable with some specifying that they are king size. The rooms are also praised with guests calling them fantastic. However, there are some complaints about uncomfortable beds, such as one guest who found the single bed to be nothing more than a hard armchair. Additionally, some guests had to pay extra to sit on the comfortable beds around the pool. Overall, the majority of guests seem to have had positive experiences with the beds at the hotel.

Cleanliness

Guests who have stayed at the Hard Rock Hotel Marbella - Puerto Banús have praised the hotel's cleanliness with many describing it as incredibly clean, spotlessly clean and even impeccabile. Guests appreciated the efforts of housekeeping and found the rooms and all areas of the hotel to be super clean. Although a few guests did mention some issues with cleaning, such as finding hair in the shower or dusty floors, the majority of guests were satisfied with the hotel's level of maintenance. Overall, cleanliness was one of the hotel's strongest points, along with its location and comfort.

Staff

The Hard Rock Hotel Marbella is a superb and stylish hotel which has received many positive reviews due to its exceptional staff. The staff here are incredible with many guests commenting on their friendliness, efficiency and helpfulness. They are always on point and have gone the extra mile in providing a personal service. The reception and pool team were excellent and the bar staff were very pleasant. Special mentions were made of Pedro, Javier, Jasmin and Almudena who were deemed to have been professional and efficient. Despite there being some negative comments, the majority of guests were extremely happy with the service and facilities provided. Overall, the hotel is highly recommended for anyone looking for a fantastic experience with a wonderful and attentive staff.

Spa

The Hard Rock Hotel Marbella offers a spa as one of its amenities, though there were some issues reported by guests. Some guests had problems with the spa being closed and were disappointed that they were not informed about it beforehand. Nonetheless, those who did manage to access the spa described it as amazing and perfect for relaxation. However, note that there is an additional cost of €25 per person to access the spa. Some guests were also disappointed that the spa facilities advertised were not open during their stay. Despite these setbacks, some guests had positive experiences with the spa, citing the excellent service provided by staff members Glenda and Alba. It is worth noting, however, that the pools are not heated. There were some comments about the spa not being up to par with guests' expectations and that it wasn't available during their stay.

Pool

The pool at Hard Rock Hotel Marbella - Puerto Banús is a real highlight according to guest reviews. There are two pools to choose from, one on the rooftop and one on the lower ground. The pool areas are fantastic with great facilities, sunbeds that are never too busy and poolside drink service that is spot on. The DJ playing daily is a plus and creates a great atmosphere. Guests highly recommend requesting a room with a view of the pool area. However, some guests did find the poolside food to be average or not brilliant. The pool music was sometimes too loud and service around the pool was a bit slow. But overall, the pool is definitely worth a visit with beautiful crystal-clear water and a great ambiance. Some guests did mention noise from pool parties being a disturbance, but most enjoyed their experience.

Adult Only

Looking for a chic, modern and lively hotel experience that's strictly adults only? Look no further than the Hard Rock Hotel Marbella - Puerto Banús. This hotel has it all, from top-notch amenities to a killer location in the heart of Marbella. Guests rave about the upscale atmosphere and the chance to take a break from the chaos of daily life in this adult only oasis. Whether you're looking for a romantic getaway or just some adult time with friends, this hotel is the perfect choice. So why wait? Book your stay at the Hard Rock Hotel Marbella and experience the ultimate in relaxation and fun at this adults only recommended hotel.

Yes, Hard Rock Hotel Marbella - Puerto Banús has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Hard Rock Hotel Marbella - Puerto Banús.

Yes, Hard Rock Hotel Marbella - Puerto Banús welcomes dogs.

No, parking facilities aren't available at Hard Rock Hotel Marbella - Puerto Banús.

Yes, Hard Rock Hotel Marbella - Puerto Banús has a gym.

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