Kumara Serenoa By Lopesan Hotels
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Summary of reviewsKumara Serenoa By Lopesan Hotels emerges as a tranquil haven nestled in the serene area of Maspalomas, perfect for those seeking a peaceful escape from bustling city life. Surrounded by clean and quiet environments, the hotel's picturesque setting offers breathtaking views of the Maspalomas dunes and provides ample opportunity for relaxation. Despite its somewhat remote location, which can pose challenges without a car, the hotel compensates with a convenient shuttle service to the beach and city center, though its limited schedule often requires alternative transportation. The beautiful, calm setting greatly benefits from excellent facilities, making it ideal for a serene retreat.
The hotel excels in its breakfast offerings with a widely praised buffet that caters to various dietary preferences, including soy, almond and oat-based products. Guests enjoy the variety of continental, English and local specialties with outside seating enhancing the pleasant ambiance. While the breakfast selection is viewed positively, a few guests noted the quality of certain items, such as coffee and juice, could improve. Despite some criticisms, the comprehensive and varied breakfast generally stands out as a highlight of the stay.
Dinner at Kumara Serenoa offers a mixed experience with many guests appreciating the buffet's varied and tasty options. However, there are notable mentions of repetitive dishes and lukewarm food at times. Although evening entertainment during dinner positively enhances the experience, earlier removal of buffet items before the stated closing time was a drawback for some. Still, the dinner service generally meets high standards of cleanliness and service, though there is room for improvement.
The rooms at Kumara Serenoa receive high praise for their cleanliness, modernity and comfort. Spacious, well-furnished interiors with features like walk-in rain showers, Nespresso machines and soundproofing provide a tranquil environment. The housekeeping staff is commended for maintaining immaculate conditions, although some guests found the rooms smaller than expected or experienced occasional maintenance issues. Nevertheless, the facilities for celiacs, attentive service and serene ambiance contribute to a restful stay.
Guests continually note the exceptional cleanliness and hygiene at the hotel, especially appreciated during the COVID-19 pandemic. The pool areas stand out for their beauty and cleanliness, offering a relaxing retreat with plenty of comfortable sun loungers. Select rooms grant access to exclusive pools, including adults-only sections, further adding to the peaceful atmosphere.
Overall, Kumara Serenoa By Lopesan Hotels is commended for its friendly, professional staff, who consistently provide attentive and exceptional service, making guests feel valued and well-cared for. While the free Wi-Fi is appreciated, it has received mixed reviews regarding its reliability and strength, particularly around the pool area.
The hotel's gym is modern and well-maintained, though some guests noted its closure during the pandemic. The on-site parking is ample and convenient, though occasionally crowded during peak times.
With its family-friendly environment, Kumara Serenoa By Lopesan Hotels proves to be a favored choice for a relaxing, luxurious stay, underscored by excellent facilities, superb cleanliness, friendly staff and a tranquil escape for all types of travelers.
Categories
The hotel excels in its breakfast offerings with a widely praised buffet that caters to various dietary preferences, including soy, almond and oat-based products. Guests enjoy the variety of continental, English and local specialties with outside seating enhancing the pleasant ambiance. While the breakfast selection is viewed positively, a few guests noted the quality of certain items, such as coffee and juice, could improve. Despite some criticisms, the comprehensive and varied breakfast generally stands out as a highlight of the stay.
Dinner at Kumara Serenoa offers a mixed experience with many guests appreciating the buffet's varied and tasty options. However, there are notable mentions of repetitive dishes and lukewarm food at times. Although evening entertainment during dinner positively enhances the experience, earlier removal of buffet items before the stated closing time was a drawback for some. Still, the dinner service generally meets high standards of cleanliness and service, though there is room for improvement.
The rooms at Kumara Serenoa receive high praise for their cleanliness, modernity and comfort. Spacious, well-furnished interiors with features like walk-in rain showers, Nespresso machines and soundproofing provide a tranquil environment. The housekeeping staff is commended for maintaining immaculate conditions, although some guests found the rooms smaller than expected or experienced occasional maintenance issues. Nevertheless, the facilities for celiacs, attentive service and serene ambiance contribute to a restful stay.
Guests continually note the exceptional cleanliness and hygiene at the hotel, especially appreciated during the COVID-19 pandemic. The pool areas stand out for their beauty and cleanliness, offering a relaxing retreat with plenty of comfortable sun loungers. Select rooms grant access to exclusive pools, including adults-only sections, further adding to the peaceful atmosphere.
Overall, Kumara Serenoa By Lopesan Hotels is commended for its friendly, professional staff, who consistently provide attentive and exceptional service, making guests feel valued and well-cared for. While the free Wi-Fi is appreciated, it has received mixed reviews regarding its reliability and strength, particularly around the pool area.
The hotel's gym is modern and well-maintained, though some guests noted its closure during the pandemic. The on-site parking is ample and convenient, though occasionally crowded during peak times.
With its family-friendly environment, Kumara Serenoa By Lopesan Hotels proves to be a favored choice for a relaxing, luxurious stay, underscored by excellent facilities, superb cleanliness, friendly staff and a tranquil escape for all types of travelers.
Hotel with All Inclusive Packages
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Number of pools 3
Pool 1 information:
Name of the pool: Main pool
Show more...Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Guest Reviews
Kumara Serenoa By Lopesan Hotels finds itself nestled in a quiet, serene area of Maspalomas, offering a peaceful retreat away from the bustling city life. The surroundings are clean and tranquil with nearby attractions like the Maspalomas dunes and Playa del Inglés within reasonable proximity, making it ideal for those looking to disconnect. Despite its peaceful location, the hotel’s remoteness does pose challenges for those looking to explore the area more freely.
Accessibility becomes notably challenging without a car, as most attractions, including the beach, shops and restaurants, are at least a 30-minute walk away. While there is a convenient shuttle service to the beach and city center, its limited schedule means alternative transportation, such as taxis, are often necessary. The road leading to the hotel is somewhat isolated, which can make spontaneous outings to the nearby sites somewhat cumbersome without prior planning.
The hotel compensates for its distance from the hustle and bustle with excellent facilities and a calm, beautiful setting. The location, while offering breathtaking views of the dunes, lacks direct access to them or to the main promenade due to the intervening golf course. However, for those with a rental car, the proximity to various points of interest greatly improves, making it easier to enjoy the best of Maspalomas.
Overall, Kumara Serenoa By Lopesan Hotels provides a quiet, reclusive holiday destination suitable for those looking to relax away from the crowds, but it falls short for those seeking easy access to entertainment, beaches and city amenities without the aid of a vehicle.
The breakfast experience at Kumara Serenoa By Lopesan Hotels has received a mix of reviews, but the general sentiment leans positive. Many guests praised the "varied and abundant" breakfast buffet, describing it as "delicious," "very good," and "excellent" with a wide array of choices to cater to different dietary preferences, such as soy, almond and oat-based products. Options include continental, English and local specialties, ensuring there is something for everyone. The availability of outside seating adds to the pleasant breakfast ambiance, enhanced by piped music.
Several guests highlighted the broad selection of pastries, though some felt that the quality could be improved. While the breakfast spread garnered appreciation for its plentiful and hearty options, a few reviews pointed out that it leaned heavily towards salty dishes, potentially catering more to Nordic tastes. There were mentions of the breakfast being monotonous and repetitive over longer stays with some ingredients, like watermelon and melon, not meeting guests' expectations.
Although the breakfast buffet usually receives high marks for its variety and presentation, some reviews indicate dissatisfaction with the quality of certain products, such as coffee and juice and the absence of freshly squeezed orange juice and filter coffee. Additionally, the early removal of the buffet before the stated closing time has been noted as a drawback.
Despite these criticisms, the majority of guests deemed the breakfast to be a highlight of their stay, citing the "comprehensive and varied" selection as a significant positive. Overall, the breakfast at Kumara Serenoa By Lopesan Hotels mostly impresses with its range and quality of offerings, though there is room for improvement in specific areas.
Kumara Serenoa By Lopesan Hotels offers a mixed experience when it comes to dinner at the hotel. Many guests appreciated the buffet's varied and delicious options, praising the quality and taste of the food. Dinners were often enjoyable with some guests noting that the evening buffet was of high quality and exceeded their expectations compared to other large hotels.
However, there were several points that could use improvement. A recurring theme among reviews was the limited variety and repetitiveness of the dinner buffet with some dishes arriving lukewarm or cold. The pasta was particularly noted as being inedible due to its bland presentation. Guests expressed disappointment that drinks were not included in the dinner packages and mentioned being questioned for bringing their own water. Moreover, dinner service concludes relatively early at 9:30 pm and several comments mentioned that the buffet was already being cleared before the official closing time.
Evening entertainment during dinner was highlighted positively, though some wished the performances could last longer. Despite these mixed reviews, many found the dining experience generally satisfactory and complemented the high standards of cleanliness and service. Overall, while the dinner offerings at Kumara Serenoa have their strengths, there is room for enhancement to better meet guest expectations.
Kumara Serenoa By Lopesan Hotels offers a diverse range of room experiences, predominantly receiving high marks for cleanliness, modernity and comfort. Many guests appreciated the spaciousness of the rooms, highlighting features such as large bathrooms with walk-in rain showers, well-furnished interiors and modern amenities like Nespresso machines. The layout of the rooms, often with views of the pool, provided a tranquil environment, free from noise, even when the hotel was fully booked.
The design of the rooms struck a chord with visitors, who noted the tasteful, modern decor and excellent soundproofing. Housekeeping services were frequently praised for their impeccable standards, maintaining an immaculate environment throughout visitors' stays. Comfortable beds, quality bedding and well-appointed furniture contributed to a cozy and restful experience.
However, some rooms were found to be smaller than expected, occasionally described as cramped or lacking sufficient storage. Issues like non-functional key cards, inadequate cooling fridges and occasional maintenance concerns, such as spiders or unpleasant odors, were mentioned. Despite these minor shortcomings, the majority underscored the overall pleasant, comfortable settings, well-suited for a relaxing getaway.
The facilities for celiacs, attentive and friendly staff and the serene ambiance due to minimal disturbances from children further augmented the positive experience. Modern conveniences, such as smart TVs, added to the overall comfort, though some guests felt a need for more instructional support with these devices.
Overall, Kumara Serenoa By Lopesan Hotels can be commended for its excellent cleanliness, comfortable and modern rooms and attentive service, making it a favored choice for a peaceful and luxurious stay.
Guests at Kumara Serenoa By Lopesan Hotels frequently praise the comfort of the beds, noting that the mattresses are generally very comfortable and conducive to a good night's sleep. Many guests highlight that the beds provide great comfort, describing them as super comfortable on several occasions. Despite these positive comments, some guests mention issues such as beds being too short for taller individuals with multiple references to beds being too short for those over 190 centimeters.
Another common observation is the arrangement of beds; often two single beds are pushed together rather than having a single double bed, which some guests found less preferable. Moreover, a few guests noted that the making of these beds sometimes led to uncomfortable gaps between the mattresses. While a few reviews indicate that some beds or mattresses could use an upgrade due to being saggy or too soft, the majority of guests seem satisfied with the comfort provided.
Additional comments include mixed opinions on the pillows with some finding them too hard. The hotel also has various types of sunbeds at the poolside with some guests enjoying the comfort while others expressed disappointment at the additional cost for Balinese beds and various canopy options.
Overall, the bedding experience at Kumara Serenoa By Lopesan Hotels is largely positive with significant praise for comfort despite some room for improvement in bed configurations and mattress conditions.
Kumara Serenoa By Lopesan Hotels stands out for its exceptional cleanliness, earning high praise from guests for its immaculate conditions and attention to hygiene. The entire property, from rooms to common areas, is consistently described as spotless and well-maintained. Visitors appreciate the modern and clean facilities, noting the hotel's commitment to extreme cleanliness and the efficiency of the cleaning staff. The pool area, in particular, is highlighted for its cleanliness and tranquility, providing a relaxing environment that is both clean and beautiful.
Guests also find the rooms to be spacious, comfortable and exceptionally clean, receiving daily cleaning service that ensures a high standard of hygiene. Despite a few remarks about the need for maintenance in some areas and occasional issues with the cleanliness of restaurant cutlery, the overall impression is very positive.
The hotel's cleanliness protocols, especially during COVID-19, have been applauded, giving guests a strong sense of safety and well-being. The friendly and welcoming reception staff further enhance the guest experience, contributing to an overall serene and delightful stay at this stunning, clean and well-kept establishment.
At 'Kumara Serenoa By Lopesan Hotels', the staff consistently receives high praise from guests. The team is described as friendly, professional and attentive with many noting their willingness to go above and beyond to ensure a pleasant stay. From the reception staff to the waiters and housekeeping, the positive attitude and helpful nature of the employees stand out. Guests appreciate the warm welcome upon arrival and the exceptional customer service throughout their stay. The staff's ability to accommodate various needs, including dietary requirements and special occasions like marriage proposals, is frequently mentioned. While there are occasional mentions of less-than-ideal interactions, the overwhelming sentiment is that the staff contributes significantly to the overall positive experience at the hotel. Their competence, kindness and dedication make guests feel valued and well-cared for during their stay.
Guest reviews for Kumara Serenoa By Lopesan Hotels paint a mixed picture regarding the Wi-Fi experience. On the positive side, guests appreciated the availability of free Wi-Fi throughout the hotel, including rooms and common areas with some noting excellent and powerful Wi-Fi connections. The Wi-Fi in the rooms was particularly praised for its good performance. However, there were several reports of weak signals and unreliable service, especially around the pool area. Some guests experienced frequent cutouts and slow speeds. Despite the free access, inconsistencies in connectivity and intermittent problems were common concerns, highlighting that while the hotel offers complimentary Wi-Fi, its reliability and strength could use some improvement.
Kumara Serenoa By Lopesan Hotels promises a modern and pleasant fitness experience for its guests. The gym facilities receive high marks for being completely new and professionally maintained with many guests highlighting the decent workout they were able to achieve. Despite its small size, the gym is praised for being well-equipped and fully capable of meeting typical fitness needs. Several reviewers noted that the gym is nicely designed and serves its purpose effectively. The availability of a modern fitness studio and the presence of parking add to the convenience. However, some guests mentioned that the gym was closed during their stay due to Covid-19, affecting their experience. Overall, the hotel provides a good and modern fitness environment in a compact space.
Kumara Serenoa by Lopesan Hotels offers guests a tranquil escape with its impressive array of pools. Visitors frequently praise the quiet and relaxed atmosphere around the pools, making it an ideal spot for unwinding. The pool areas are noted for being well-maintained and clean with plenty of comfortable sun loungers available. The main pool is particularly highlighted for its beauty and ample size, providing a peaceful and scenic spot for sunbathing and swimming.
For those seeking a more private experience, select room types offer access to exclusive pools, including an adults-only section complete with Balinese beds. This adults-only area is popular for its serene environment, although some guests noted occasional lapses in restricted access enforcement.
The pool settings are beautiful and provide a great backdrop for relaxation or fun with some reviews mentioning additional amenities like an all-inclusive poolside bar and available poolside activities. While a few reviews mentioned the pool temperature could be warmer and highlighted the occasional crowding, overall, the pools at Kumara Serenoa are considered a significant highlight of the guest experience.
In summary, the pools at Kumara Serenoa stand out for their tranquility, cleanliness and well-kept facilities, providing a perfect retreat for guests looking to relax under the sun.
Kumara Serenoa By Lopesan Hotels offers a sizeable parking area with numerous free parking slots, albeit with some challenges. Guests appreciate the ample and conveniently located parking with the hotel providing its own parking spaces right at the door. Many reviewers emphasize the abundance of parking spots and the free cost as a significant advantage. However, there are some concerns regarding the availability of these spaces. During peak times, finding an empty parking spot can be difficult with some guests reporting that the lot is always full or very limited in capacity.
Despite the free and numerous parking options, the high demand sometimes leads to crowded conditions and on occasion, guests may need to seek alternatives. The hotel management has been praised for their helpfulness in resolving parking issues and there's also a paid option if necessary. For those unable to secure a spot, parking nearby is an option, though it might require a walk of 15 to 20 minutes. Given these factors, renting a car remains a recommended choice to ease navigation and ensure better mobility. Additionally, the hotel offers a shuttle service, providing further convenience for guests.
Overall, Kumara Serenoa By Lopesan Hotels is recognized for its family-friendly environment and is particularly well-suited for holidays with children. The hotel features child-friendly areas, shallow water zones in the swimming pools and a designated kid's pool, which contribute to its positive reputation among families. Visitors have noted the relaxed, family-oriented atmosphere and the convenience of separate family and adult-only areas, ensuring both tranquility and lively experiences catered to different needs.
The family area is appreciated for its functionality and family-friendly pools. Guests have reported that their children enjoyed specific activities, such as the mermaid tails pool event. The hotel’s layout and amenities make it great for families and children, offering a calm space in the adult sections while keeping the family areas lively with music and entertainment.
However, some reviews pointed out the limited variety of activities for children and the lack of facilities for older kids. Despite these feedbacks, the overall sentiment remains positive, indicating that Kumara Serenoa is an excellent choice for families seeking a mix of relaxation and child-friendly fun.
Kumara Serenoa By Lopesan Hotels enjoys a prime location for golf enthusiasts. The hotel is surrounded by various golf courses with some like the Maspalomas golf course being directly adjacent. Guests have noted that the golf courses are visible from certain parts of the hotel, providing a serene and quiet atmosphere. The resort's somewhat isolated location within the golf courses ensures a peaceful stay, although it is not close to the beach. For those seeking a golfing getaway, the Junior suites are particularly favored. The hotel's unique position within the heart of golf resorts makes it an ideal choice for golf lovers looking for convenience and tranquility.
Kumara Serenoa by Lopesan Hotels offers a modern, clean and well-maintained environment perfect for those seeking a serene and restful getaway. The calm and quiet atmosphere, coupled with friendly staff, sets the ideal backdrop for a zen vacation. Guests can enjoy an adult-only section with enhanced services, such as an all-day bar, adding an exclusive touch to the experience without the overcrowding typical of larger resorts.
However, the hotel's overall standing as a four-star accommodation has drawn mixed reviews. While some facilities and attributes meet or exceed four-star expectations, several aspects fall short. Concerns include insufficient amenities, the lack of sunbed service and certain services requiring additional charges, such as the use of the in-room safe and ironing facilities.
Despite these drawbacks, the hotel is noted for providing good value for money with a particularly high praise for its cleanliness and modern design. Guests also appreciate the peaceful setting, which makes it a worthwhile destination for a relaxed stay, albeit with tempered expectations regarding its four-star classification and associated services.
Kumara Serenoa By Lopesan Hotels offers good accessibility for guests with disabilities. The facilities are equipped to accommodate mobility-challenged individuals with accessible parking spots, wheelchair-accessible rooms and easily reachable services and rooms. The hotel is well set up to accommodate various disabilities, providing features such as adapted accessible rooms or bungalows. However, some limitations exist, such as an entrance width of 68 cm, which may not be ideal for all wheelchair users. Additionally, access to the hotel is via a remote road and navigating the area without a car might be challenging. Despite these few setbacks, most areas including parking, rooms and facilities maintain a high level of accessibility, ensuring a comfortable stay for guests with specific needs.
At Kumara Serenoa By Lopesan Hotels, guests have highlighted several aspects regarding the children's pool. The hotel features both children's and adult's pools with some pools having shallow water areas suitable for kids. Notably, the pool area includes amenities such as a pool table and swings, adding an extra layer of entertainment for children. Reviews compliment the cleanliness and maintenance of the pool facilities.
However, there are mixed feelings about the pool's crowd levels and the availability of facilities. Some guests mentioned that the children's pool can get too crowded and at times, lacks cleanliness. There are also noted instances where the children's pool was out of order. Additionally, a few reviews pointed out the absence of separate pools specifically for children and the need for more activities and facilities for kids. Despite these points, many families found the children's pool to be a pleasant and family-friendly feature with children particularly enjoying their time there.
Guests of Kumara Serenoa By Lopesan Hotels have plenty of positive feedback regarding the hotel's outdoor pool facilities. The pool area is widely appreciated for its tranquility, facilitated by the separation of adult and children's pools. Visitors highlighted the availability of sunbeds throughout the day, ensuring a comfortable lounging experience by the poolside. The pool area also boasts of great views and a nice gym nearby, adding to the overall appeal.
Families find the pools to be very accommodating with ample space and an organized setup. The pool itself is described as large, peaceful and fantastic with many guests specifically noting the unique sun loungers inside the pool. Despite being well-maintained and providing a relaxing atmosphere, the temperature of the pool received mixed reviews with some noting it as heated and others finding it cold or chilly.
There is a dedicated adults-only zone, offering a private and serene environment for those seeking solitude. The household service for the pool area is thorough and efficient, ensuring cleanliness and order. Overall, the outdoor pool area at Kumara Serenoa By Lopesan Hotels is praised for its size, facilities and family-friendly environment, making it a highlight for guests during their stay.
Kumara Serenoa By Lopesan Hotels offers a serene and romantic atmosphere, showcased through its thoughtful design and tranquility. The hotel is particularly recommended for couples seeking a peaceful retreat with an adults-only area providing the perfect setting for relaxation. Guests enjoy romantic dinners and the picturesque scenery of the nearby dunes, which add to the romantic ambiance.
Despite the presence of a children's area, the adults-only sections ensure a quiet and undisturbed experience, making the hotel ideal for honeymoons and romantic getaways. Its comfortable accommodations further enhance the experience, contributing to a very nice and comfortable stay. Overall, the hotel is considered a great spot for a romantic weekend escape.
Location Show Map
Location
Accessibility becomes notably challenging without a car, as most attractions, including the beach, shops and restaurants, are at least a 30-minute walk away. While there is a convenient shuttle service to the beach and city center, its limited schedule means alternative transportation, such as taxis, are often necessary. The road leading to the hotel is somewhat isolated, which can make spontaneous outings to the nearby sites somewhat cumbersome without prior planning.
The hotel compensates for its distance from the hustle and bustle with excellent facilities and a calm, beautiful setting. The location, while offering breathtaking views of the dunes, lacks direct access to them or to the main promenade due to the intervening golf course. However, for those with a rental car, the proximity to various points of interest greatly improves, making it easier to enjoy the best of Maspalomas.
Overall, Kumara Serenoa By Lopesan Hotels provides a quiet, reclusive holiday destination suitable for those looking to relax away from the crowds, but it falls short for those seeking easy access to entertainment, beaches and city amenities without the aid of a vehicle.
Breakfast
Several guests highlighted the broad selection of pastries, though some felt that the quality could be improved. While the breakfast spread garnered appreciation for its plentiful and hearty options, a few reviews pointed out that it leaned heavily towards salty dishes, potentially catering more to Nordic tastes. There were mentions of the breakfast being monotonous and repetitive over longer stays with some ingredients, like watermelon and melon, not meeting guests' expectations.
Although the breakfast buffet usually receives high marks for its variety and presentation, some reviews indicate dissatisfaction with the quality of certain products, such as coffee and juice and the absence of freshly squeezed orange juice and filter coffee. Additionally, the early removal of the buffet before the stated closing time has been noted as a drawback.
Despite these criticisms, the majority of guests deemed the breakfast to be a highlight of their stay, citing the "comprehensive and varied" selection as a significant positive. Overall, the breakfast at Kumara Serenoa By Lopesan Hotels mostly impresses with its range and quality of offerings, though there is room for improvement in specific areas.
Dinner
However, there were several points that could use improvement. A recurring theme among reviews was the limited variety and repetitiveness of the dinner buffet with some dishes arriving lukewarm or cold. The pasta was particularly noted as being inedible due to its bland presentation. Guests expressed disappointment that drinks were not included in the dinner packages and mentioned being questioned for bringing their own water. Moreover, dinner service concludes relatively early at 9:30 pm and several comments mentioned that the buffet was already being cleared before the official closing time.
Evening entertainment during dinner was highlighted positively, though some wished the performances could last longer. Despite these mixed reviews, many found the dining experience generally satisfactory and complemented the high standards of cleanliness and service. Overall, while the dinner offerings at Kumara Serenoa have their strengths, there is room for enhancement to better meet guest expectations.
Rooms
The design of the rooms struck a chord with visitors, who noted the tasteful, modern decor and excellent soundproofing. Housekeeping services were frequently praised for their impeccable standards, maintaining an immaculate environment throughout visitors' stays. Comfortable beds, quality bedding and well-appointed furniture contributed to a cozy and restful experience.
However, some rooms were found to be smaller than expected, occasionally described as cramped or lacking sufficient storage. Issues like non-functional key cards, inadequate cooling fridges and occasional maintenance concerns, such as spiders or unpleasant odors, were mentioned. Despite these minor shortcomings, the majority underscored the overall pleasant, comfortable settings, well-suited for a relaxing getaway.
The facilities for celiacs, attentive and friendly staff and the serene ambiance due to minimal disturbances from children further augmented the positive experience. Modern conveniences, such as smart TVs, added to the overall comfort, though some guests felt a need for more instructional support with these devices.
Overall, Kumara Serenoa By Lopesan Hotels can be commended for its excellent cleanliness, comfortable and modern rooms and attentive service, making it a favored choice for a peaceful and luxurious stay.
Beds
Another common observation is the arrangement of beds; often two single beds are pushed together rather than having a single double bed, which some guests found less preferable. Moreover, a few guests noted that the making of these beds sometimes led to uncomfortable gaps between the mattresses. While a few reviews indicate that some beds or mattresses could use an upgrade due to being saggy or too soft, the majority of guests seem satisfied with the comfort provided.
Additional comments include mixed opinions on the pillows with some finding them too hard. The hotel also has various types of sunbeds at the poolside with some guests enjoying the comfort while others expressed disappointment at the additional cost for Balinese beds and various canopy options.
Overall, the bedding experience at Kumara Serenoa By Lopesan Hotels is largely positive with significant praise for comfort despite some room for improvement in bed configurations and mattress conditions.
Cleanliness
Guests also find the rooms to be spacious, comfortable and exceptionally clean, receiving daily cleaning service that ensures a high standard of hygiene. Despite a few remarks about the need for maintenance in some areas and occasional issues with the cleanliness of restaurant cutlery, the overall impression is very positive.
The hotel's cleanliness protocols, especially during COVID-19, have been applauded, giving guests a strong sense of safety and well-being. The friendly and welcoming reception staff further enhance the guest experience, contributing to an overall serene and delightful stay at this stunning, clean and well-kept establishment.
Staff
Wi-Fi
Gym
Pool
For those seeking a more private experience, select room types offer access to exclusive pools, including an adults-only section complete with Balinese beds. This adults-only area is popular for its serene environment, although some guests noted occasional lapses in restricted access enforcement.
The pool settings are beautiful and provide a great backdrop for relaxation or fun with some reviews mentioning additional amenities like an all-inclusive poolside bar and available poolside activities. While a few reviews mentioned the pool temperature could be warmer and highlighted the occasional crowding, overall, the pools at Kumara Serenoa are considered a significant highlight of the guest experience.
In summary, the pools at Kumara Serenoa stand out for their tranquility, cleanliness and well-kept facilities, providing a perfect retreat for guests looking to relax under the sun.
Parking
Despite the free and numerous parking options, the high demand sometimes leads to crowded conditions and on occasion, guests may need to seek alternatives. The hotel management has been praised for their helpfulness in resolving parking issues and there's also a paid option if necessary. For those unable to secure a spot, parking nearby is an option, though it might require a walk of 15 to 20 minutes. Given these factors, renting a car remains a recommended choice to ease navigation and ensure better mobility. Additionally, the hotel offers a shuttle service, providing further convenience for guests.
Family
The family area is appreciated for its functionality and family-friendly pools. Guests have reported that their children enjoyed specific activities, such as the mermaid tails pool event. The hotel’s layout and amenities make it great for families and children, offering a calm space in the adult sections while keeping the family areas lively with music and entertainment.
However, some reviews pointed out the limited variety of activities for children and the lack of facilities for older kids. Despite these feedbacks, the overall sentiment remains positive, indicating that Kumara Serenoa is an excellent choice for families seeking a mix of relaxation and child-friendly fun.
Golf
4 Star
However, the hotel's overall standing as a four-star accommodation has drawn mixed reviews. While some facilities and attributes meet or exceed four-star expectations, several aspects fall short. Concerns include insufficient amenities, the lack of sunbed service and certain services requiring additional charges, such as the use of the in-room safe and ironing facilities.
Despite these drawbacks, the hotel is noted for providing good value for money with a particularly high praise for its cleanliness and modern design. Guests also appreciate the peaceful setting, which makes it a worthwhile destination for a relaxed stay, albeit with tempered expectations regarding its four-star classification and associated services.
Accessible
Children's Pool
However, there are mixed feelings about the pool's crowd levels and the availability of facilities. Some guests mentioned that the children's pool can get too crowded and at times, lacks cleanliness. There are also noted instances where the children's pool was out of order. Additionally, a few reviews pointed out the absence of separate pools specifically for children and the need for more activities and facilities for kids. Despite these points, many families found the children's pool to be a pleasant and family-friendly feature with children particularly enjoying their time there.
Outdoor Pool
Families find the pools to be very accommodating with ample space and an organized setup. The pool itself is described as large, peaceful and fantastic with many guests specifically noting the unique sun loungers inside the pool. Despite being well-maintained and providing a relaxing atmosphere, the temperature of the pool received mixed reviews with some noting it as heated and others finding it cold or chilly.
There is a dedicated adults-only zone, offering a private and serene environment for those seeking solitude. The household service for the pool area is thorough and efficient, ensuring cleanliness and order. Overall, the outdoor pool area at Kumara Serenoa By Lopesan Hotels is praised for its size, facilities and family-friendly environment, making it a highlight for guests during their stay.
Romantic
Despite the presence of a children's area, the adults-only sections ensure a quiet and undisturbed experience, making the hotel ideal for honeymoons and romantic getaways. Its comfortable accommodations further enhance the experience, contributing to a very nice and comfortable stay. Overall, the hotel is considered a great spot for a romantic weekend escape.
Yes, Kumara Serenoa By Lopesan Hotels has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Kumara Serenoa By Lopesan Hotels.
No, Kumara Serenoa By Lopesan Hotels doesn't allow dogs.
Yes, parking facilities are available at Kumara Serenoa By Lopesan Hotels.
Yes, Kumara Serenoa By Lopesan Hotels has a gym.
Location Show Map
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