Holiday Inn Mayaguez & Tropical Casino by IHG
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Holiday Inn Mayaguez & Tropical Casino by IHG, is widely praised for its strategic and central location, making it highly accessible and convenient for guests. Its proximity to major amenities such as restaurants, pharmacies, shopping malls and the Mayagüez Medical Center adds to its appeal. The hotel serves as an excellent base for exploring the west coast's attractions, including beaches and La Parguera’s bio-luminescent bay.
Guests commend the hotel's security features, including parking availability and elevator access requiring room keys. The hotel's cleanliness and the welcoming nature of the staff receive consistent praise, contributing to a comfortable and safe environment. On-site amenities like the casino and pool also add to guests' enjoyment, making it a favored choice for many repeat visitors.
The breakfast offerings receive favorable remarks for quality, taste and the staff's adherence to food safety rules. While there are some areas for improvement regarding variety and price, the general sentiment remains positive. Similarly, the hotel's dinner options garner appreciation for the delicious and well-presented food, albeit with intermittent criticisms about pricing and menu limitations.
Reviewers consistently highlight the rooms' comfort, cleanliness and spaciousness, often noting the modern amenities and pleasant views. The bathrooms are also complimented for their hygiene and adequate space. Occasional minor issues are swiftly addressed by the attentive staff, maintaining a strong overall impression.
Cleanliness is a standout aspect with guests frequently mentioning the spotless conditions of both rooms and common areas. The hotel's adherence to stringent cleaning protocols, including those for COVID-19, is particularly appreciated.
The staff's friendliness and attentiveness significantly enhance the guest experience with numerous reviewers commending specific staff members for their exceptional service. This personalized attention contributes to the hotel's welcoming atmosphere.
Free wifi is available, though some guests experience occasional connectivity issues. The pool area is another highlight, appreciated for its cleanliness, relaxing ambiance and suitability for both children and adults. Some suggestions include extending pool hours and adding poolside services.
Parking is generally seen as convenient despite occasional overcrowding due to the casino. The provision of free parking is a positive feature, though security enhancements are suggested.
Families find the hotel particularly accommodating with family-friendly amenities and excellent staff contributing to positive experiences. The pool and comfortable beds are especially noted, making the hotel a preferred option for family getaways.
Overall, the Holiday Inn Mayaguez & Tropical Casino excels in providing a comfortable, clean and enjoyable stay with outstanding service. Its strategic location, combined with excellent amenities and friendly staff, make it highly recommended for travelers.
Categories
Guests commend the hotel's security features, including parking availability and elevator access requiring room keys. The hotel's cleanliness and the welcoming nature of the staff receive consistent praise, contributing to a comfortable and safe environment. On-site amenities like the casino and pool also add to guests' enjoyment, making it a favored choice for many repeat visitors.
The breakfast offerings receive favorable remarks for quality, taste and the staff's adherence to food safety rules. While there are some areas for improvement regarding variety and price, the general sentiment remains positive. Similarly, the hotel's dinner options garner appreciation for the delicious and well-presented food, albeit with intermittent criticisms about pricing and menu limitations.
Reviewers consistently highlight the rooms' comfort, cleanliness and spaciousness, often noting the modern amenities and pleasant views. The bathrooms are also complimented for their hygiene and adequate space. Occasional minor issues are swiftly addressed by the attentive staff, maintaining a strong overall impression.
Cleanliness is a standout aspect with guests frequently mentioning the spotless conditions of both rooms and common areas. The hotel's adherence to stringent cleaning protocols, including those for COVID-19, is particularly appreciated.
The staff's friendliness and attentiveness significantly enhance the guest experience with numerous reviewers commending specific staff members for their exceptional service. This personalized attention contributes to the hotel's welcoming atmosphere.
Free wifi is available, though some guests experience occasional connectivity issues. The pool area is another highlight, appreciated for its cleanliness, relaxing ambiance and suitability for both children and adults. Some suggestions include extending pool hours and adding poolside services.
Parking is generally seen as convenient despite occasional overcrowding due to the casino. The provision of free parking is a positive feature, though security enhancements are suggested.
Families find the hotel particularly accommodating with family-friendly amenities and excellent staff contributing to positive experiences. The pool and comfortable beds are especially noted, making the hotel a preferred option for family getaways.
Overall, the Holiday Inn Mayaguez & Tropical Casino excels in providing a comfortable, clean and enjoyable stay with outstanding service. Its strategic location, combined with excellent amenities and friendly staff, make it highly recommended for travelers.
Resort for Honeymoon
Casino Resort
Family Friendly Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
3-Star Resort
Resort with Outdoor Pool
Guest Reviews
The Holiday Inn Mayaguez & Tropical Casino by IHG, receives high praise for its coveted location. Nestled centrally, the hotel is highly accessible and offers easy access from the highway. Guests appreciate its proximity to key amenities with restaurants, pharmacies, shopping malls and the Mayagüez Medical Center just a stone's throw away. The location is cited as convenient for both leisure and practical needs, making it a prime spot for visitors.
Fred conveniences such as security, parking availability and elevator access only with room keys add to the sense of comfort and safety. The hotel is also noted for its cleanliness and the friendliness of its staff. Comfortable rooms and excellent service further enhance the guest experience.
While the hotel is not oceanfront, its location makes it an excellent base for exploring the west coast's attractions, including beaches, shopping centers and La Parguera's bio-luminescent bay. The centrality allows for easy movement around the area either by walking or driving.
For those seeking a complete experience, the on-site casino accessible from the lobby and a refreshing pool are added bonuses. The combination of strategic location, comfort and attentive service makes this hotel a go-to choice for many repeat visitors.
The breakfast experience at the Holiday Inn Mayaguez & Tropical Casino by IHG, has drawn varied feedback from guests. Generally, the breakfast is praised for its quality and completeness with many describing it as excellent, delicious and varied. The staff's adherence to food safety rules and friendly, attentive service received commendations, enhancing the overall dining experience.
However, there are grumblings about the lack of variety and the occasional occurrence of cold food. Some guests felt that the breakfast was not worth its price and noted that it was not always included in their stay, which led to dissatisfaction. Specific complaints included limited options for children, lack of certain items like cheese and the breakfast service not being extended to the entire family in cases where only two adults were covered.
Despite these concerns, many guests appreciated the buffet's variety when it was available, finding it comprehensive and tasty. The breakfast area was noted to be clean and well-maintained, contributing positively to the overall experience. For families and guests looking for convenience, the hotel could benefit from including breakfast in the room rate and expanding menu options to cater to broader tastes.
In summary, the breakfast at this hotel is generally well-regarded for its taste and service, but improvements in variety, inclusivity and value for money could enhance guest satisfaction further.
The Holiday Inn Mayaguez & Tropical Casino draws varied opinions regarding its dining options. Many guests appreciated the convenience of the on-site restaurant located in the lobby, noting that the food tasted great with some describing it as excellent, spectacular and delicious. Praise extended to all meals with excellent presentation and a commendable chef. Guests often mentioned the friendly and helpful restaurant staff, noting very good service and attention.
However, there were also notable criticisms. Some guests found the restaurant's food to be overpriced and not up to par with a few describing their meals as terrible. Issues with limited menu options, particularly during dinner and the availability of the restaurant during certain hours were common complaints. Several diners experienced long wait times for their food and occasional poor service. There were concerns about the necessity to go outside the hotel for meals due to the lack of available options at certain times.
In summary, while the dining experience at the Holiday Inn Mayaguez & Tropical Casino had moments of excellence with delicious food and friendly service, there were inconsistencies in food quality and availability, leading some guests to seek off-site dining alternatives.
Holiday Inn Mayaguez & Tropical Casino by IHG, receives numerous positive reviews for its rooms, which are consistently described as comfortable, clean and spacious. Guests appreciate the spotless condition of the rooms and emphasize the high standards of hygiene maintained throughout their stay. The large, well-maintained rooms often come with pleasant views and modern amenities. Comfort is a recurring theme with many reviewers noting the exceptional coziness of the beds.
The bathrooms are also often mentioned for their cleanliness and adequate space. Guests find the environment pleasant organized and conducive to a tranquil stay. The hotel's general cleanliness extends beyond the rooms with special mention of the tidy corridors and surroundings. The friendliness and attentiveness of the staff play a significant role in enhancing the overall experience, promptly addressing any issues such as the need for extra bedding or resolving key card malfunctions.
However, a few negative points surface occasionally, such as insufficient lighting in some rooms and rare instances of unclean sheets or rooms. Despite these occasional issues, the hotel staff is quick to reassign rooms or solve problems, contributing to the overall positive impression.
Overall, Holiday Inn Mayaguez & Tropical Casino excels in providing a very comfortable, clean and quiet environment, making it a highly recommended choice for travelers seeking quality accommodation.
During a stay at the Holiday Inn Mayaguez & Tropical Casino, one can expect a generally positive experience when it comes to the quality and comfort of the beds. The majority of guest reviews emphasize the comfort with many describing the beds as very comfortable or even super comfortable. King-size beds are available and both the beds and pillows receive high marks for cleanliness and coziness. Guests have often mentioned loving the bed and appreciating the clean setup provided by the hotel staff.
While there are a few negative remarks, such as occasional issues with firmness or specific cleanliness concerns like finding a drop of blood, the hotel staff appears to be responsive, providing fresh sheets and pillows quickly upon request. Despite isolated complaints about discomfort or firmness, the overall sentiment reflects that the beds in this hotel contribute positively to a restful stay for most guests.
The reviews of 'Holiday Inn Mayaguez & Tropical Casino by IHG' paint a clear picture of a hotel that places a strong emphasis on cleanliness and comfort. Guests consistently note the hotel and its facilities as very clean with descriptors like spotless, exceptional cleanliness and impeccable being frequently mentioned. Both the rooms and common areas are highlighted for their cleanliness with many reviews mentioning that the rooms were not only clean but also comfortable and cozy.
The hotel’s cleaning protocols, including those for COVID-19, are praised for their effectiveness, contributing to guests feeling safe and well-cared for during their stay. Attention to detail in cleanliness extends from the bathrooms to the gym and the pool area, which were all noted as very clean and well-maintained.
Guests also commend the hotel staff for their friendly and attentive service, adding an extra layer of positive experience to the clean and comfortable environment. Despite a few mentions of minor issues such as humidity affecting clothing and occasional oversights in room cleaning, the overall sentiment towards cleanliness is overwhelmingly positive. The hotel's dedication to maintaining a clean and organized environment makes it a favored choice for visitors to Mayaguez.
Guests of the Holiday Inn Mayaguez & Tropical Casino consistently praise the exceptional quality of the staff. The reviews highlight the kindness, friendliness and attentiveness of the hotel's employees. From the front desk to the housekeeping team, staff members are frequently described as amazing, accommodating and always ready to assist with a smile. Many guests emphasize the excellent and superb service, noting that the staff’s polite and helpful demeanor contributes significantly to a pleasant stay.
The cleanliness of the hotel and its facilities, including the rooms and common areas, receives high marks, adding to the overall comfort and satisfaction of staying at this property. The breakfast is generally well-received, though a few reviews suggest there could be more options. The supportive and helpful nature of the staff enhances the dining experience as well.
Specific mentions of staff members, such as Ivette from the front desk and the security guard Mrs. Maria Cuba, indicate personalized and noteworthy service. Despite a few isolated incidents needing improvement, the overwhelming consensus is that the staff’s dedication to providing excellent customer service makes the Holiday Inn Mayaguez & Tropical Casino a standout choice for travelers.
The Holiday Inn Mayaguez & Tropical Casino by IHG, offers free wifi to its guests. However, some reviews indicate challenges with connectivity, noting issues in accessing the internet. While the provision of free wifi is a positive aspect, the limited options and occasional unavailability may be a consideration for travelers who rely heavily on internet access during their stay.
The pool at Holiday Inn Mayaguez & Tropical Casino by IHG, receives an overwhelming amount of praise from guests for its cleanliness, comfort and overall excellence. Visitors describe it as nice, very beautiful and spectacular, frequently noting its pristine condition and well-maintained facilities. Both children and adults enjoy the pool, often highlighting its suitability for families.
Although some guests wish for the pool hours to be extended to at least 10 PM, they still appreciate the comfortable and cozy pool area. A few remarks mention the lack of heating and the necessity to close the pool during rain and thunderstorms. Additionally, guests suggest that having table service and an open bar in the pool area could further enhance their experience.
Despite occasional comments on the pool's size and the need to reserve time slots, the majority of reviews highlight a positive experience, especially regarding the hospitality and cleanliness. Guests emphasize that the pool provides a quiet and relaxing environment, making it a delightful spot for a swim and a pleasant addition to their stay.
Overall, the pool at this hotel stands out as a beloved feature, contributing significantly to guests' enjoyment and overall satisfaction.
Holiday Inn Mayaguez & Tropical Casino offers a range of parking options that receive mixed feedback from guests. One highlight is the ample availability of free parking, which many guests appreciate and find convenient. The parking lot is described as clean and organized and generally easy to access with plenty of spaces available at most times.
However, some guests note that parking can become overcrowded, especially due to the casino's popularity. This sometimes results in difficulty finding a space with some mentioning that the parking lot is always full. Security concerns are also raised, as the parking area seems to lack adequate security personnel despite being open to the general public.
Overall, while the free and well-maintained parking facilities are a positive feature, the frequent lack of available spaces and security concerns suggest areas for improvement.
Holiday Inn Mayaguez & Tropical Casino by IHG, stands out as a prime destination for families seeking a balanced blend of relaxation and entertainment. With consistently positive feedback highlighting the hotel's family-friendly ambiance, it's clear that this establishment caters well to guests traveling with children.
The hotel's comfortable and cozy accommodations, including super comfortable beds, receive praise for being well-suited to various family sizes. The picturesque and inviting pool area is a notable attraction, offering a pleasant and relaxing atmosphere for family gatherings. Families will find the pool especially suitable for children, adding to the fun and enjoyment of their stay.
Guests frequently commend the hotel's excellent staff for their kindness, affection and friendly service, which contributes greatly to the welcoming family atmosphere. The lobby and casino facilities are also appreciated for their quality, enhancing the overall experience for guests.
Furthermore, entertainment options are abundant, ensuring that children have fun and family members of all ages can enjoy a memorable stay. While there are some suggestions for improvement, particularly concerning the children's playroom, the overall consensus is positive, making the Holiday Inn Mayaguez & Tropical Casino a highly recommended choice for a family getaway. Families often express their intent to return, a testament to the fulfilling and enjoyable experiences they have had at this hotel.
Holiday Inn Mayaguez & Tropical Casino by IHG, presents as a well-maintained and super clean three-star hotel offering excellent service. Guests have praised the comfortable and beautiful rooms with beds that ensure a good night's sleep. Despite these positives, some areas could use improvement. The attached casino is a notable feature, although the parking situation and certain layouts might pose challenges for disabled visitors. While food prices are reasonable, some find the room rates too high for short stays. The Wi-Fi connection has also received mixed feedback. Overall, it offers a satisfactory experience with room for enhancement in certain aspects.
The 'Holiday Inn Mayaguez & Tropical Casino, an IHG Hotel' is praised for its accessibility, both in terms of location and facilities. Guests frequently mention that the hotel is in a comfortable and convenient spot, making it easy to reach various attractions, shops and restaurants. Many highlight the hotel's accessible design, noting that amenities like parking and proximity to the elevator enhance their stay. However, the reviews are mixed when it comes to specific accommodations for guests with disabilities; while some found it suitable, others pointed out areas that could have better lighting or mentioned that the facilities weren't entirely handicap-friendly. Overall, while the hotel excels in general accessibility, there is room for improvement in specific areas to cater to guests with disabilities better.
Holiday Inn Mayaguez & Tropical Casino by IHG, offers a notable casino experience that guests frequently praise. The casino is often highlighted for its size, being described as big, spacious and even bigger than expected. Visitors enjoy the overall atmosphere with mentions of live music adding to the vibrant setting. The casino facilities are noted as pretty and comfortable and the area is conveniently accessible from the hotel lobby.
Guests appreciate the combination of amenities, enjoying both the casino and the pool during their stay. The casino's no-smoking policy is mentioned positively, ensuring a pleasant environment for all. While parking availability can be limited due to the casino’s popularity, this minor inconvenience doesn’t overshadow the positive experiences. The hotel’s casino stands out as an excellent and spectacular feature, making it a recommended spot for relaxation and entertainment.
The outdoor pool at Holiday Inn Mayaguez & Tropical Casino by IHG, receives high praise from guests for its appealing features. Described as very beautiful and comfortable, the pool is also noted for being fun and well-suited for family enjoyment. Parents appreciate the umbrella decorated with little sea creatures, deeming it perfect for young children. Overall, guests express satisfaction and enjoyment, pointing out that the pool contributes positively to their experience at the hotel. Regular maintenance of the outdoor pool enhances its attractiveness and usability, ensuring a pleasant atmosphere for all.
Location Show Map
Location
Fred conveniences such as security, parking availability and elevator access only with room keys add to the sense of comfort and safety. The hotel is also noted for its cleanliness and the friendliness of its staff. Comfortable rooms and excellent service further enhance the guest experience.
While the hotel is not oceanfront, its location makes it an excellent base for exploring the west coast's attractions, including beaches, shopping centers and La Parguera's bio-luminescent bay. The centrality allows for easy movement around the area either by walking or driving.
For those seeking a complete experience, the on-site casino accessible from the lobby and a refreshing pool are added bonuses. The combination of strategic location, comfort and attentive service makes this hotel a go-to choice for many repeat visitors.
Breakfast
However, there are grumblings about the lack of variety and the occasional occurrence of cold food. Some guests felt that the breakfast was not worth its price and noted that it was not always included in their stay, which led to dissatisfaction. Specific complaints included limited options for children, lack of certain items like cheese and the breakfast service not being extended to the entire family in cases where only two adults were covered.
Despite these concerns, many guests appreciated the buffet's variety when it was available, finding it comprehensive and tasty. The breakfast area was noted to be clean and well-maintained, contributing positively to the overall experience. For families and guests looking for convenience, the hotel could benefit from including breakfast in the room rate and expanding menu options to cater to broader tastes.
In summary, the breakfast at this hotel is generally well-regarded for its taste and service, but improvements in variety, inclusivity and value for money could enhance guest satisfaction further.
Dinner
However, there were also notable criticisms. Some guests found the restaurant's food to be overpriced and not up to par with a few describing their meals as terrible. Issues with limited menu options, particularly during dinner and the availability of the restaurant during certain hours were common complaints. Several diners experienced long wait times for their food and occasional poor service. There were concerns about the necessity to go outside the hotel for meals due to the lack of available options at certain times.
In summary, while the dining experience at the Holiday Inn Mayaguez & Tropical Casino had moments of excellence with delicious food and friendly service, there were inconsistencies in food quality and availability, leading some guests to seek off-site dining alternatives.
Rooms
The bathrooms are also often mentioned for their cleanliness and adequate space. Guests find the environment pleasant organized and conducive to a tranquil stay. The hotel's general cleanliness extends beyond the rooms with special mention of the tidy corridors and surroundings. The friendliness and attentiveness of the staff play a significant role in enhancing the overall experience, promptly addressing any issues such as the need for extra bedding or resolving key card malfunctions.
However, a few negative points surface occasionally, such as insufficient lighting in some rooms and rare instances of unclean sheets or rooms. Despite these occasional issues, the hotel staff is quick to reassign rooms or solve problems, contributing to the overall positive impression.
Overall, Holiday Inn Mayaguez & Tropical Casino excels in providing a very comfortable, clean and quiet environment, making it a highly recommended choice for travelers seeking quality accommodation.
Beds
While there are a few negative remarks, such as occasional issues with firmness or specific cleanliness concerns like finding a drop of blood, the hotel staff appears to be responsive, providing fresh sheets and pillows quickly upon request. Despite isolated complaints about discomfort or firmness, the overall sentiment reflects that the beds in this hotel contribute positively to a restful stay for most guests.
Cleanliness
The hotel’s cleaning protocols, including those for COVID-19, are praised for their effectiveness, contributing to guests feeling safe and well-cared for during their stay. Attention to detail in cleanliness extends from the bathrooms to the gym and the pool area, which were all noted as very clean and well-maintained.
Guests also commend the hotel staff for their friendly and attentive service, adding an extra layer of positive experience to the clean and comfortable environment. Despite a few mentions of minor issues such as humidity affecting clothing and occasional oversights in room cleaning, the overall sentiment towards cleanliness is overwhelmingly positive. The hotel's dedication to maintaining a clean and organized environment makes it a favored choice for visitors to Mayaguez.
Staff
The cleanliness of the hotel and its facilities, including the rooms and common areas, receives high marks, adding to the overall comfort and satisfaction of staying at this property. The breakfast is generally well-received, though a few reviews suggest there could be more options. The supportive and helpful nature of the staff enhances the dining experience as well.
Specific mentions of staff members, such as Ivette from the front desk and the security guard Mrs. Maria Cuba, indicate personalized and noteworthy service. Despite a few isolated incidents needing improvement, the overwhelming consensus is that the staff’s dedication to providing excellent customer service makes the Holiday Inn Mayaguez & Tropical Casino a standout choice for travelers.
Wi-Fi
Pool
Although some guests wish for the pool hours to be extended to at least 10 PM, they still appreciate the comfortable and cozy pool area. A few remarks mention the lack of heating and the necessity to close the pool during rain and thunderstorms. Additionally, guests suggest that having table service and an open bar in the pool area could further enhance their experience.
Despite occasional comments on the pool's size and the need to reserve time slots, the majority of reviews highlight a positive experience, especially regarding the hospitality and cleanliness. Guests emphasize that the pool provides a quiet and relaxing environment, making it a delightful spot for a swim and a pleasant addition to their stay.
Overall, the pool at this hotel stands out as a beloved feature, contributing significantly to guests' enjoyment and overall satisfaction.
Parking
However, some guests note that parking can become overcrowded, especially due to the casino's popularity. This sometimes results in difficulty finding a space with some mentioning that the parking lot is always full. Security concerns are also raised, as the parking area seems to lack adequate security personnel despite being open to the general public.
Overall, while the free and well-maintained parking facilities are a positive feature, the frequent lack of available spaces and security concerns suggest areas for improvement.
Family
The hotel's comfortable and cozy accommodations, including super comfortable beds, receive praise for being well-suited to various family sizes. The picturesque and inviting pool area is a notable attraction, offering a pleasant and relaxing atmosphere for family gatherings. Families will find the pool especially suitable for children, adding to the fun and enjoyment of their stay.
Guests frequently commend the hotel's excellent staff for their kindness, affection and friendly service, which contributes greatly to the welcoming family atmosphere. The lobby and casino facilities are also appreciated for their quality, enhancing the overall experience for guests.
Furthermore, entertainment options are abundant, ensuring that children have fun and family members of all ages can enjoy a memorable stay. While there are some suggestions for improvement, particularly concerning the children's playroom, the overall consensus is positive, making the Holiday Inn Mayaguez & Tropical Casino a highly recommended choice for a family getaway. Families often express their intent to return, a testament to the fulfilling and enjoyable experiences they have had at this hotel.
3 Star
Accessible
Casino
Guests appreciate the combination of amenities, enjoying both the casino and the pool during their stay. The casino's no-smoking policy is mentioned positively, ensuring a pleasant environment for all. While parking availability can be limited due to the casino’s popularity, this minor inconvenience doesn’t overshadow the positive experiences. The hotel’s casino stands out as an excellent and spectacular feature, making it a recommended spot for relaxation and entertainment.
Outdoor Pool
Yes, Holiday Inn Mayaguez & Tropical Casino by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Mayaguez & Tropical Casino by IHG.
No, Holiday Inn Mayaguez & Tropical Casino by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Mayaguez & Tropical Casino by IHG.
Yes, Holiday Inn Mayaguez & Tropical Casino by IHG has a gym.
Location Show Map
More Options
