The Palms Resort of Mazatlan
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Summary of reviewsThe Palms Resort of Mazatlan boasts several commendable features, making it a favored destination for visitors. Prominently, its enviable beachfront location in Mazatlan's Golden Zone ensures immediate ocean access and captivating sea views. The hotel's central position also places guests within easy reach of attractions, restaurants and shops, while offering a serene escape. The panoramic swimming pool and well-regarded on-site restaurants further enhance its appeal.
The breakfast experience at the resort is frequently praised for its delicious taste, variety and delightful seaside settings with options like the beach palapa and the Panama restaurant providing great views and pleasant atmospheres. Though there can be long waits during busy periods, the quality and staff friendliness leave a positive impression.
Dining at the Panama restaurant, available throughout the day, is another highlight, offering extensive menus and excellent service. Guests appreciate the beautiful sea views and the convenience of dining on-site. Other on-site dining options, including a Japanese restaurant and nearby seafood establishments, receive praise for their taste and reasonable prices.
Rooms at the resort have drawn mixed reviews. Many guests appreciate the spacious and comfortable accommodations, complete with modern amenities and breathtaking ocean views. However, concerns about outdated decor, cleanliness issues and noise have been noted, suggesting a need for more consistent maintenance and renovation.
Cleanliness overall is well-regarded with many areas, including guest rooms and common spaces, being noted for their tidiness. However, pool cleanliness has received varied feedback, indicating a need for more frequent attention.
The resort staff is often praised for their friendliness, attentiveness and professionalism, significantly enhancing the guest experience. Though some isolated incidents of poor service have been mentioned, the general consensus emphasizes the staff’s warm and helpful demeanor.
WiFi connectivity is an area needing improvement with many guests experiencing slow and unstable in-room internet access. The spa at the resort receives high praise for its cleanliness, attentive staff and the standout feature of beachfront massages, providing a relaxing and serene experience.
The pool area is frequently praised for its design, warm water and stunning ocean views, catering to both adults and children. However, maintenance concerns and occasional overcapacity issues were noted. Beach experiences are similarly mixed with the resort's prime location offering quick shore access and serene atmospheres, though the small and sometimes rocky beach area presents challenges for swimming and walking.
In summary, The Palms Resort of Mazatlan is recognized for its prime location, excellent dining options, friendly staff and scenic settings. While there are areas needing improvement—such as room updates, pool maintenance and WiFi connectivity—the overall positive experiences of guests highlight the resort as a desirable destination in Mazatlan.
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The breakfast experience at the resort is frequently praised for its delicious taste, variety and delightful seaside settings with options like the beach palapa and the Panama restaurant providing great views and pleasant atmospheres. Though there can be long waits during busy periods, the quality and staff friendliness leave a positive impression.
Dining at the Panama restaurant, available throughout the day, is another highlight, offering extensive menus and excellent service. Guests appreciate the beautiful sea views and the convenience of dining on-site. Other on-site dining options, including a Japanese restaurant and nearby seafood establishments, receive praise for their taste and reasonable prices.
Rooms at the resort have drawn mixed reviews. Many guests appreciate the spacious and comfortable accommodations, complete with modern amenities and breathtaking ocean views. However, concerns about outdated decor, cleanliness issues and noise have been noted, suggesting a need for more consistent maintenance and renovation.
Cleanliness overall is well-regarded with many areas, including guest rooms and common spaces, being noted for their tidiness. However, pool cleanliness has received varied feedback, indicating a need for more frequent attention.
The resort staff is often praised for their friendliness, attentiveness and professionalism, significantly enhancing the guest experience. Though some isolated incidents of poor service have been mentioned, the general consensus emphasizes the staff’s warm and helpful demeanor.
WiFi connectivity is an area needing improvement with many guests experiencing slow and unstable in-room internet access. The spa at the resort receives high praise for its cleanliness, attentive staff and the standout feature of beachfront massages, providing a relaxing and serene experience.
The pool area is frequently praised for its design, warm water and stunning ocean views, catering to both adults and children. However, maintenance concerns and occasional overcapacity issues were noted. Beach experiences are similarly mixed with the resort's prime location offering quick shore access and serene atmospheres, though the small and sometimes rocky beach area presents challenges for swimming and walking.
In summary, The Palms Resort of Mazatlan is recognized for its prime location, excellent dining options, friendly staff and scenic settings. While there are areas needing improvement—such as room updates, pool maintenance and WiFi connectivity—the overall positive experiences of guests highlight the resort as a desirable destination in Mazatlan.
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Resort with Spa
Romantic Resort
Resort with Swimming Pool
Infinity Pool Heated Pool Panoramic View Pool Pool Swim Up Bar Outdoor Pool
Accessible Resort
4-Star Resort
Resort with Infinity Pool
Resort with Outdoor Pool
Resort with Swim Up Bar
Resort with Panoramic View Pool
Resort with Heated Pool
Guest Reviews
The Palms Resort of Mazatlan boasts an enviable location that has garnered significant praise from its guests. Nestled right on the beachfront, the hotel offers immediate access to the ocean and captivating sea views, making it the perfect spot for beach lovers and those seeking a tranquil seaside escape. Its central position in Mazatlan's Golden Zone ensures that many attractions, restaurants and shops are within easy reach. The hotel's facilities, including its panoramic swimming pool and well-regarded restaurants, enhance the appeal of the location, providing convenience and a pleasurable dining experience. Despite being a bit distant from the Malecon, the location compensates by being close to the hustle and bustle of key areas while still offering a serene environment. The overall consensus highlights the hotel's location as its standout feature, providing easy access to transportation and various amenities, making it an excellent choice for visitors keen on experiencing the best of Mazatlan.
Guests of The Palms Resort of Mazatlan frequently praise the breakfast, especially highlighting its delicious taste and variety of food options. Many visitors enjoy the experience of having breakfast by the sea, either at the beach palapa or the Panama restaurant, which offers great views and a pleasant atmosphere. The on-site restaurant is noted for its excellent breakfast offerings with some mentioning that it is the main location for morning meals. The option to dine on the beach is also appreciated.
However, several guests have pointed out that there can be long waits and crowded conditions during breakfast hours. This can result in a slow service experience with some mentioning specific incidents of extended wait times for food preparation. Despite the occasional delays, the quality of the breakfast and the friendliness of the staff generally leave a positive impression.
While breakfast is cited as delicious and offering good value for money, guests mention that it is not included in the room rates, which might be worth considering for those budgeting their stay. Additionally, there were reports of limited seating and high demand, suggesting that guests might benefit from making early plans to secure a spot at breakfast.
Overall, breakfast at The Palms Resort of Mazatlan is a highlight for many, praised for its quality, taste and beautiful seaside setting, though planning ahead may help avoid some of the busier periods and ensure a more pleasant dining experience.
The Palms Resort of Mazatlan offers a delightful dining experience, primarily centered around the renowned Panama restaurant, a standout feature lauded by many guests. The food at Panama is consistently praised as delicious with an extensive menu that caters to breakfast, lunch and dinner, ensuring satisfaction throughout the day. This venue is noted for its excellent service and diverse offerings, from scrumptious main courses to delectable desserts. The location of the restaurant within the hotel adds convenience and enhances the overall guest experience. Diners can enjoy their meals with beautiful views of the sea, further elevating the ambiance.
Guests have mentioned that the food quality extends beyond the Panama restaurant with additional on-site dining options including a highly-rated Japanese restaurant and nearby seafood establishments, all of which offer great taste and reasonable prices. The attentive staff and good restaurant service, whether at the poolside or within the indoor dining areas, contribute to an enjoyable dining atmosphere. Although some visitors found the dinner service at Panama could be slow at times, the overall consensus remains positive.
The combination of excellent food, superb restaurant service and the scenic location makes dining at The Palms Resort's Panama restaurant an exceptionally memorable part of the stay.
Guest reviews of 'The Palms Resort of Mazatlan' offer a mixed perspective on the hotel's rooms with both commendations and areas needing improvement. Positively highlighted are the spacious, comfortable and clean nature of many rooms, boasting beautiful ocean views, large terraces and equipped with modern amenities such as microwaves, refrigerators and dishwashers. Some rooms have been remodeled, earning praise for their updated design and functionality. Guests appreciate the proximity to the ocean and the overall tranquil experience, particularly noting the comfortable beds and well-maintained facilities.
However, there are consistent concerns about outdated aspects of the hotel. Many rooms reportedly show signs of neglect, such as old furniture, low lighting, mold and musty odors. Issues with cleanliness, such as mold in bathrooms and hair on the floor, have been noted alongside mechanical problems like malfunctioning air conditioning units and refrigerators. Noise, both from outside traffic and within the building, seems to be a recurrent issue. Some rooms reportedly suffer from humidity, water leaks and lack of proper maintenance. Guests have also pointed out the need for more thorough renovation across the hotel's facilities to improve the overall living conditions.
The service from hotel staff appears to be a strong point with several reviews mentioning their friendliness and helpfulness. Despite the hotel's shortcomings, the positive feedback focuses on the comfort and size of the rooms, the breathtaking views and the convenience of having amenities like a kitchen area and balcony in some rooms. Lastly, the strategic location in the golden zone is frequently appreciated by visitors.
The beds at The Palms Resort of Mazatlan have garnered mixed reviews from guests. On the positive side, many guests have found the beds to be very comfortable with some even describing them as excellent and the pillows as delicious. There is also mention of the cleanliness of the beds and bathroom being very good. Some reviews highlight that the beds and pillows provided a restful sleep and were just right in terms of firmness.
However, a significant number of guests experienced discomfort due to hard and rigid mattresses with many pointing out that the beds were extremely firm and not comfortable at all. Issues such as bedbugs, dirty bedding and stained sheets were also reported, causing dissatisfaction. The pillows received frequent criticism for being too hard, stiff and uncomfortable with some guests noting that they were forgettable and smelled of humidity. Cases of squeaky beds, small bed sizes and a general need for bed upgrades were mentioned as well.
Overall, while some guests enjoyed a pleasant and comfortable sleep experience, others found the beds and pillows at The Palms Resort of Mazatlan to be a significant drawback to their stay, indicating a need for improvements in bedding quality and cleanliness.
'The Palms Resort of Mazatlan' attracts guests with its well-maintained cleanliness and inviting atmosphere. Many visitors have praised the hotel for its excellent housekeeping, noting that rooms are often very clean, comfortable and well-furnished. Cleanliness extends beyond guest rooms to encompass common areas, the restaurant and reception, all of which were frequently highlighted for their tidiness and aesthetically pleasing environment.
However, feedback regarding the pool's cleanliness varies significantly. Some guests appreciated the spotless and clear pool areas, emphasizing a comfortable swimming experience. Conversely, others mentioned encountering dirty conditions, including unclean water and neglected poolside amenities, which detracted from their overall enjoyment.
While the hotel's cleanliness is generally well-regarded, some recurring critiques suggest certain areas need improvement. Guests have pointed out issues such as dusty rooms, unclean hallways and a lack of thorough cleaning in specific spots like under beds and within drawers. The hotel's older facilities occasionally showed their age with concerns about outdated decor, unclean linens and a need for better maintenance.
Overall, 'The Palms Resort of Mazatlan' is often appreciated for its cleanliness and service, though paying attention to certain overlooked details and maintenance would elevate the guest experience even further.
The Palms Resort of Mazatlan receives significant praise for its attentive and friendly staff, providing wonderful service and excellent customer care. Guests often highlight the remarkable hospitality, noting the staff's prompt response to requests and their willingness to go the extra mile. Across various areas of the hotel, including the reception, cleaning and restaurant services, employees are described as exceptionally kind, courteous and efficient. Bellboys, waiters and lifeguards are commended for their friendly demeanor and professionalism.
The resort's service staff, especially in the Panama restaurant, receive numerous commendations for their attentiveness and the quality of their service. Many guests appreciate the politeness and helpfulness of individuals they encountered, making special mentions of outstanding employees who made their stays even more enjoyable. The complimentary attitude of the cleaning staff also stands out, contributing to a positive and welcoming environment.
Despite the predominantly positive feedback, there are occasional mentions of poor service experiences. Instances of unfriendly reception staff and rude behavior from valet parking and tour sales staff are noted by some guests. However, these comments are considerably outweighed by the consistent appreciation for the warmth, friendliness and professionalism of most of the hotel’s personnel.
Overall, The Palms Resort of Mazatlan's staff significantly enhances the guest experience, ensuring a pleasant and welcoming stay through their exceptional service and attentive care.
The WiFi at The Palms Resort of Mazatlan has received mixed reviews from guests. While some have found the WiFi to be strong and reliable in public areas, the overall consensus is that it could be significantly improved. In-room internet quality has been described as poor, slow and unstable with many guests experiencing intermittent connectivity issues and weak signals. There have also been complaints about the lack of clear instructions or provision of WiFi passwords. Despite the free WiFi offering, the speed and reliability leave much to be desired, making it difficult for some guests to stay connected during their stay.
The Palms Resort of Mazatlan offers a spa experience that has garnered highly positive feedback from guests. The spa impresses with its cleanliness and stringent hygiene practices with gloves provided for use. Guests have appreciated the attentive staff who adhere to comprehensive safety protocols, ensuring a secure environment. One of the standout features is the beachfront massage, which has been described as terrific, offering relaxation with a spectacular view of the ocean. The spa, set in a serene garden in front of the beach, adds to the tranquility and charm of the experience, making it an ideal place to unwind. While there are some mentions of missing amenities like a jacuzzi and a heated pool for colder days, the overall spa experience remains highly favorable due to these standout features.
The pool area at The Palms Resort of Mazatlan is frequently praised for its beautiful and spacious design, offering breathtaking views of the sea. The infinity pool, in particular, stands out for its stunning and panoramic ocean views. Many guests appreciate the warm water, making it a comfortable place to relax. The pool features well-maintained facilities that cater to both adults and children, including sections specifically designed for different age groups.
However, not all experiences are uniformly positive. Some guests noted that maintenance and cleanliness could be improved, mentioning instances of dirty pools and the need for more frequent cleaning. There were also concerns about a lack of sunbeds and the occasional overcapacity, leading to a busier and less enjoyable environment. Renovations and construction work on the pool area have affected some stays, limiting access and contributing to unsatisfactory experiences.
Despite these issues, the pool area maintains a good reputation for its direct access to the beach and pleasant atmosphere. The combination of the pool and the adjacent beach access, alongside delightful views and a well-equipped setup, make it a significant highlight for visitors who can look past occasional shortcomings.
The Palms Resort of Mazatlán offers a mixed beach experience with several highlights and some notable drawbacks. Guests frequently appreciate the resort's prime beachfront location, providing easy and quick access to the shore just steps away. Many have enjoyed the peaceful and relaxing atmosphere of the beach area, complemented by beautiful ocean views and stunning sunsets. The resort's pool, often described as being right next to the beach, adds to the overall positive experience, offering a great spot for swimming with an ocean view.
However, there are a few concerns raised by visitors. The beach area is quite small, often described as minimal and semi-private, which can feel crowded at times. Rocks and pebbles dot the beach, making it less than ideal for swimming and walking. Additionally, the slope and depth of the water near the shore have been mentioned as potential hazards, particularly for children. Cleanliness is another concern with some guests noting that parts of the beach can be dirty and less well-maintained.
For those looking for a serene escape with quick beach access and beautiful views, The Palms Resort does deliver. However, potential guests should be aware of the limited and sometimes rocky beach space, which may not be suitable for a full day of sunbathing or swimming in the ocean. Despite these challenges, the resort’s amenities and location continue to draw visitors looking for a beachfront getaway in Mazatlán.
The Palms Resort of Mazatlan generally meets expectations for a four-star hotel. Guests appreciate the cleanliness and consistent service, highlighting the hotel as a good value for the price. Many visitors found their stay to be pleasant and up to four-star standards, noting the friendly valet parking service and the convenience of outlets for charging devices.
However, some reviews suggest that the rooms and certain facilities could use improvement to fully align with four-star quality. While the hotel has aspects that justify a four-star rating, such as a nice pool and overall ambiance, the mixed quality of certain facilities and furnishings were noted by some guests.
In summary, The Palms Resort of Mazatlan offers a solid four-star experience with friendly service and good value, though it would benefit from some updates to ensure consistency across all facilities and achieve a more uniformly high standard.
The Palms Resort of Mazatlan emerges as a viable option for business travelers, featuring several attributes specifically catering to work-related needs. The accommodation offers high-speed internet and fast WiFi, making it suitable for those needing reliable connectivity. The location of the hotel is both super accessible and unbeatable, conveniently situated close to downtown and various business hubs.
For those on work trips, the resort also provides business services, meeting rooms and conference rooms, all of which are considered suitable for group work and business events. Guests have noted that the resort features business centers, although some have mentioned that the business equipment and specific facilities might be lacking or need to be rented separately.
The clean and functional environment, including well-maintained ceilings and lights, adds to the overall positive experience for business travelers. The amenities available at the resort complement the needs of those traveling for business, such as the on-site restaurant and pleasant pool area, which is kept at a comfortable temperature.
Moreover, the staff at The Palms Resort of Mazatlan receives high praise for being wonderful and polite, contributing positively to the overall experience. While some reviews highlight inadequacies in the business facilities, the resort's accessible cost, combined with its prime location and clean, functional spaces, make it a contender for business stays in Mazatlan.
The Palms Resort of Mazatlan offers a mix of accessibility features and challenges. On the positive side, the hotel is modern and boasts wheelchair accessible rooms and bathrooms, along with a pool area designed for wheelchair access. The resort also includes accessible amenities and clean, well-maintained facilities with polite staff enhancing the overall experience. Its great location, especially for ocean-view rooms, adds to its appeal.
However, certain aspects need improvement. Some guests have noted the lack of elevators or their poor condition, causing difficulty in accessing higher floors. Bathrooms and rooms are reported to be rather small and there's a lack of accessible equipment. Moreover, parking isn't always available or conveniently located. The resort falls short in offering sufficient ramps and other essential accessibility features and occasional renovations may obstruct easy access.
Despite these issues, The Palms Resort endeavors to accommodate guests with disabilities through accessible rooms and facilities, but it is evident that enhancements are required to meet all accessibility needs comprehensively.
The Palms Resort of Mazatlan boasts a stunning infinity pool that has left a lasting impression on guests. Descriptions consistently highlight the pool as a great feature with terms like beautiful, crystal clear and incredible frequently used. The pool's oceanfront location provides mesmerizing views that seamlessly blend the pool with the ocean, creating an illusion of continuity between the two waters. Guests have praised the cleanliness of the pool facilities, appreciating both the scenic beauty and the high standards of maintenance. The infinity pool's view is noted as being a significant highlight with many guests enjoying the peaceful and picturesque ocean vistas. The service at the pool bar has also received commendations for being amazing, enhancing the overall experience. Whether it's the incredible edge, the huge size or the added plus of being right on the beach, the infinity pool at The Palms Resort of Mazatlan is a standout feature that combines relaxation with breathtaking scenery.
The outdoor pool at The Palms Resort of Mazatlan has garnered a lot of positive attention from guests. Described as refreshing and super clean, the pool area offers a nice view, particularly appealing from the beachfront location. The pool is noted to be very comfortable and well-maintained, making it an inviting spot for relaxation. Guests appreciate the spaciousness of the pool and the pleasant addition of a poolside bar, which contributes to an enjoyable experience. The presence of poolside snacks and dining options further enhances the convenience and enjoyment.
Though some reviews mention the pool is not heated and that there are occasional maintenance issues, these factors do not seem to overshadow the overall positive experience. The pool heating is considered excellent when it is available, providing an extra layer of comfort for swimmers. The pool area is well-equipped with pool towels and the cleanliness is consistently highlighted. The combination of an open-air swimming environment and continuous swimming opportunities in the lap pools adds to the appeal.
Despite some ongoing construction and unfinished areas around the poolside, the majority of reviews reflect satisfaction with the pool's amenities and setting. The combination of a nice outdoor environment, clean facilities and additional services like the poolside bar makes the pool at The Palms Resort of Mazatlan a notable feature for guests seeking relaxation and enjoyment during their stay.
The Palms Resort of Mazatlan has garnered positive feedback as an ideal destination for honeymooners. Many guests have praised the resort for being perfect for a honeymoon, highlighting its romantic atmosphere and special romantic dining arrangements. It seems to be a preferred honeymoon location with guests noting the resort's peaceful and relaxing environment that sets the stage for a romantic retreat.
Guests appreciate the quality of service, citing resident and attentive staff who go above and beyond to ensure a gracious stay. The resort offers luxury honeymoon packages that cater specifically to couples, making it a great destination for a romantic vacation. Additionally, the honeymoon suite has been specifically mentioned as a standout feature, contributing to the overall honeymoon appeal of the resort.
The Palms Resort of Mazatlan is also noted for its perfect location, adding to its allure for those on honeymoon travels. The attention to detail, such as room decorations for special occasions, further enhances the romantic experience. Overall, the resort is celebrated as a romantic place that is perfect for honeymooners, making it an excellent choice for couples seeking a memorable honeymoon in Mazatlan.
The Palms Resort of Mazatlan offers an ideal setting for a romantic getaway with its tranquil environment and beautiful ocean views. Guests frequently praise the romantic ambiance, noting the peacefulness in the rooms and the serene, quiet atmosphere perfect for couples. Dinners by the beach provide a romantic setting, enhanced by stunning sunsets that contribute to a memorable experience.
For those celebrating special occasions such as honeymoons, the resort doesn't disappoint. Many have mentioned the breathtaking views from the infinity pool, which seems to connect seamlessly with the sea, offering a unique and enchanting experience. The hotel's excellent location by the beachfront ensures that romantic settings, including enjoying a meal or simply relaxing on a balcony facing the sea, are always within reach.
While the resort receives high marks for its romantic environment, some guests have suggested that it could be even more romantic. However, the clean and comfortable rooms, along with the accommodating and first-rate customer service, make it a strong choice for a satisfying couples retreat. Overall, The Palms Resort of Mazatlan is a beautiful and peaceful destination, perfect for a romantic vacation.
The Palms Resort of Mazatlan boasts an exceptional beachfront location that is a major highlight for guests. Visitors rave about the stunning sea views from the balcony and rooms, offering a perfect backdrop for relaxation. The proximity to the beach is frequently praised with the resort providing easy access to an expansive, sandy shoreline adorned with comfortable loungers.
Guests appreciate the seamless integration of amenities, including a beachfront restaurant and a pool area that faces the ocean, ensuring that everything they need is just steps away. Many highlight the excellent sunset views and the overall peaceful environment that the waterfront locale affords.
While the beachfront pool is noted to have been closed during some stays, the overall consensus is that the oceanfront setting more than compensates. The site is also pet-friendly, adding to its appeal for travelers with furry companions.
Despite minor issues, like occasional lapses in service or the absence of a wifi password, the beautiful sea views and the proximity to the beach leave a lasting positive impression. The Palms Resort offers a picturesque escape with stunning vistas and direct access to the serene beaches of Mazatlan.
Location Show Map
Location
Breakfast
However, several guests have pointed out that there can be long waits and crowded conditions during breakfast hours. This can result in a slow service experience with some mentioning specific incidents of extended wait times for food preparation. Despite the occasional delays, the quality of the breakfast and the friendliness of the staff generally leave a positive impression.
While breakfast is cited as delicious and offering good value for money, guests mention that it is not included in the room rates, which might be worth considering for those budgeting their stay. Additionally, there were reports of limited seating and high demand, suggesting that guests might benefit from making early plans to secure a spot at breakfast.
Overall, breakfast at The Palms Resort of Mazatlan is a highlight for many, praised for its quality, taste and beautiful seaside setting, though planning ahead may help avoid some of the busier periods and ensure a more pleasant dining experience.
Dinner
Guests have mentioned that the food quality extends beyond the Panama restaurant with additional on-site dining options including a highly-rated Japanese restaurant and nearby seafood establishments, all of which offer great taste and reasonable prices. The attentive staff and good restaurant service, whether at the poolside or within the indoor dining areas, contribute to an enjoyable dining atmosphere. Although some visitors found the dinner service at Panama could be slow at times, the overall consensus remains positive.
The combination of excellent food, superb restaurant service and the scenic location makes dining at The Palms Resort's Panama restaurant an exceptionally memorable part of the stay.
Rooms
However, there are consistent concerns about outdated aspects of the hotel. Many rooms reportedly show signs of neglect, such as old furniture, low lighting, mold and musty odors. Issues with cleanliness, such as mold in bathrooms and hair on the floor, have been noted alongside mechanical problems like malfunctioning air conditioning units and refrigerators. Noise, both from outside traffic and within the building, seems to be a recurrent issue. Some rooms reportedly suffer from humidity, water leaks and lack of proper maintenance. Guests have also pointed out the need for more thorough renovation across the hotel's facilities to improve the overall living conditions.
The service from hotel staff appears to be a strong point with several reviews mentioning their friendliness and helpfulness. Despite the hotel's shortcomings, the positive feedback focuses on the comfort and size of the rooms, the breathtaking views and the convenience of having amenities like a kitchen area and balcony in some rooms. Lastly, the strategic location in the golden zone is frequently appreciated by visitors.
Beds
However, a significant number of guests experienced discomfort due to hard and rigid mattresses with many pointing out that the beds were extremely firm and not comfortable at all. Issues such as bedbugs, dirty bedding and stained sheets were also reported, causing dissatisfaction. The pillows received frequent criticism for being too hard, stiff and uncomfortable with some guests noting that they were forgettable and smelled of humidity. Cases of squeaky beds, small bed sizes and a general need for bed upgrades were mentioned as well.
Overall, while some guests enjoyed a pleasant and comfortable sleep experience, others found the beds and pillows at The Palms Resort of Mazatlan to be a significant drawback to their stay, indicating a need for improvements in bedding quality and cleanliness.
Cleanliness
However, feedback regarding the pool's cleanliness varies significantly. Some guests appreciated the spotless and clear pool areas, emphasizing a comfortable swimming experience. Conversely, others mentioned encountering dirty conditions, including unclean water and neglected poolside amenities, which detracted from their overall enjoyment.
While the hotel's cleanliness is generally well-regarded, some recurring critiques suggest certain areas need improvement. Guests have pointed out issues such as dusty rooms, unclean hallways and a lack of thorough cleaning in specific spots like under beds and within drawers. The hotel's older facilities occasionally showed their age with concerns about outdated decor, unclean linens and a need for better maintenance.
Overall, 'The Palms Resort of Mazatlan' is often appreciated for its cleanliness and service, though paying attention to certain overlooked details and maintenance would elevate the guest experience even further.
Staff
The resort's service staff, especially in the Panama restaurant, receive numerous commendations for their attentiveness and the quality of their service. Many guests appreciate the politeness and helpfulness of individuals they encountered, making special mentions of outstanding employees who made their stays even more enjoyable. The complimentary attitude of the cleaning staff also stands out, contributing to a positive and welcoming environment.
Despite the predominantly positive feedback, there are occasional mentions of poor service experiences. Instances of unfriendly reception staff and rude behavior from valet parking and tour sales staff are noted by some guests. However, these comments are considerably outweighed by the consistent appreciation for the warmth, friendliness and professionalism of most of the hotel’s personnel.
Overall, The Palms Resort of Mazatlan's staff significantly enhances the guest experience, ensuring a pleasant and welcoming stay through their exceptional service and attentive care.
Wi-Fi
Spa
Pool
However, not all experiences are uniformly positive. Some guests noted that maintenance and cleanliness could be improved, mentioning instances of dirty pools and the need for more frequent cleaning. There were also concerns about a lack of sunbeds and the occasional overcapacity, leading to a busier and less enjoyable environment. Renovations and construction work on the pool area have affected some stays, limiting access and contributing to unsatisfactory experiences.
Despite these issues, the pool area maintains a good reputation for its direct access to the beach and pleasant atmosphere. The combination of the pool and the adjacent beach access, alongside delightful views and a well-equipped setup, make it a significant highlight for visitors who can look past occasional shortcomings.
Beach
However, there are a few concerns raised by visitors. The beach area is quite small, often described as minimal and semi-private, which can feel crowded at times. Rocks and pebbles dot the beach, making it less than ideal for swimming and walking. Additionally, the slope and depth of the water near the shore have been mentioned as potential hazards, particularly for children. Cleanliness is another concern with some guests noting that parts of the beach can be dirty and less well-maintained.
For those looking for a serene escape with quick beach access and beautiful views, The Palms Resort does deliver. However, potential guests should be aware of the limited and sometimes rocky beach space, which may not be suitable for a full day of sunbathing or swimming in the ocean. Despite these challenges, the resort’s amenities and location continue to draw visitors looking for a beachfront getaway in Mazatlán.
4 Star
However, some reviews suggest that the rooms and certain facilities could use improvement to fully align with four-star quality. While the hotel has aspects that justify a four-star rating, such as a nice pool and overall ambiance, the mixed quality of certain facilities and furnishings were noted by some guests.
In summary, The Palms Resort of Mazatlan offers a solid four-star experience with friendly service and good value, though it would benefit from some updates to ensure consistency across all facilities and achieve a more uniformly high standard.
Business
For those on work trips, the resort also provides business services, meeting rooms and conference rooms, all of which are considered suitable for group work and business events. Guests have noted that the resort features business centers, although some have mentioned that the business equipment and specific facilities might be lacking or need to be rented separately.
The clean and functional environment, including well-maintained ceilings and lights, adds to the overall positive experience for business travelers. The amenities available at the resort complement the needs of those traveling for business, such as the on-site restaurant and pleasant pool area, which is kept at a comfortable temperature.
Moreover, the staff at The Palms Resort of Mazatlan receives high praise for being wonderful and polite, contributing positively to the overall experience. While some reviews highlight inadequacies in the business facilities, the resort's accessible cost, combined with its prime location and clean, functional spaces, make it a contender for business stays in Mazatlan.
Accessible
However, certain aspects need improvement. Some guests have noted the lack of elevators or their poor condition, causing difficulty in accessing higher floors. Bathrooms and rooms are reported to be rather small and there's a lack of accessible equipment. Moreover, parking isn't always available or conveniently located. The resort falls short in offering sufficient ramps and other essential accessibility features and occasional renovations may obstruct easy access.
Despite these issues, The Palms Resort endeavors to accommodate guests with disabilities through accessible rooms and facilities, but it is evident that enhancements are required to meet all accessibility needs comprehensively.
Infinity Pool
Outdoor Pool
Though some reviews mention the pool is not heated and that there are occasional maintenance issues, these factors do not seem to overshadow the overall positive experience. The pool heating is considered excellent when it is available, providing an extra layer of comfort for swimmers. The pool area is well-equipped with pool towels and the cleanliness is consistently highlighted. The combination of an open-air swimming environment and continuous swimming opportunities in the lap pools adds to the appeal.
Despite some ongoing construction and unfinished areas around the poolside, the majority of reviews reflect satisfaction with the pool's amenities and setting. The combination of a nice outdoor environment, clean facilities and additional services like the poolside bar makes the pool at The Palms Resort of Mazatlan a notable feature for guests seeking relaxation and enjoyment during their stay.
Honeymoon
Guests appreciate the quality of service, citing resident and attentive staff who go above and beyond to ensure a gracious stay. The resort offers luxury honeymoon packages that cater specifically to couples, making it a great destination for a romantic vacation. Additionally, the honeymoon suite has been specifically mentioned as a standout feature, contributing to the overall honeymoon appeal of the resort.
The Palms Resort of Mazatlan is also noted for its perfect location, adding to its allure for those on honeymoon travels. The attention to detail, such as room decorations for special occasions, further enhances the romantic experience. Overall, the resort is celebrated as a romantic place that is perfect for honeymooners, making it an excellent choice for couples seeking a memorable honeymoon in Mazatlan.
Romantic
For those celebrating special occasions such as honeymoons, the resort doesn't disappoint. Many have mentioned the breathtaking views from the infinity pool, which seems to connect seamlessly with the sea, offering a unique and enchanting experience. The hotel's excellent location by the beachfront ensures that romantic settings, including enjoying a meal or simply relaxing on a balcony facing the sea, are always within reach.
While the resort receives high marks for its romantic environment, some guests have suggested that it could be even more romantic. However, the clean and comfortable rooms, along with the accommodating and first-rate customer service, make it a strong choice for a satisfying couples retreat. Overall, The Palms Resort of Mazatlan is a beautiful and peaceful destination, perfect for a romantic vacation.
Beachfront
Guests appreciate the seamless integration of amenities, including a beachfront restaurant and a pool area that faces the ocean, ensuring that everything they need is just steps away. Many highlight the excellent sunset views and the overall peaceful environment that the waterfront locale affords.
While the beachfront pool is noted to have been closed during some stays, the overall consensus is that the oceanfront setting more than compensates. The site is also pet-friendly, adding to its appeal for travelers with furry companions.
Despite minor issues, like occasional lapses in service or the absence of a wifi password, the beautiful sea views and the proximity to the beach leave a lasting positive impression. The Palms Resort offers a picturesque escape with stunning vistas and direct access to the serene beaches of Mazatlan.
Yes, The Palms Resort of Mazatlan has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Pool Swim Up Bar, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at The Palms Resort of Mazatlan.
No, The Palms Resort of Mazatlan doesn't allow dogs.
No, parking facilities aren't available at The Palms Resort of Mazatlan.
No, The Palms Resort of Mazatlan doesn't have a gym.
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