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Hayah Salam Silver Hotel

Medina , Al Manakhah (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHayah Salam Silver Hotel offers a prime location for visitors seeking proximity to Masjid al-Nabawi, which is noted as a key advantage of this hotel. Many guests commend its convenient and short walking distance to the Prophet's Mosque with surrounding services and restaurants further enhancing the stay. This favorable positioning, coupled with the cooperative and helpful staff, adds significant value for those visiting the sacred city.

However, guest feedback on the rooms and cleanliness is mixed. While some guests describe tidy, beautiful and comfortable rooms and mention good reception area maintenance and diligent housekeeping, others note concerns about cleanliness, such as unclean rooms, unchanged bed sheets, unpleasant smells and inadequate room maintenance. Issues with dirty carpets, unclean bathrooms and lack of daily room cleaning also detract from the overall guest experience.

The staff receives varied reviews with several guests praising their helpfulness, professionalism and friendly demeanor. Specific staff members are recognized for their excellent customer service and hospitality. However, there are also multiple reports of unfriendly behavior, improper handling of guest requests and operational issues such as unmanned reception desks and price changes at check-in.

Regarding beds, while some guests find them neat, there are substantial complaints about poor mattress conditions, discomfort, unchanged bed sheets and dirty blankets. Addressing these concerns could significantly enhance guest satisfaction.

Overall, Hayah Salam Silver Hotel's advantageous location near Masjid al-Nabawi and pleasant interactions with staff form its strongest points, while improvements in cleanliness, room conditions and bed comfort could help elevate the overall guest experience.
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Categories

Family Friendly Hotel

Cheap Hotel

3-Star Hotel

Room Types

Double Room This double room is air-conditioned and features a private bathroom and a safe deposit box. The unit offers 2 beds.

Triple Room This triple room is air-conditioned and has a private bathroom and a safe deposit box. The unit has 3 beds.

Classic Quadruple Room This quadruple room is air-conditioned and features a private bathroom and a safe deposit box. The unit offers 4 beds.

About Hayah Salam Silver Hotel

License: 10002037

Guest Reviews

Location

The Hayah Salam Silver Hotel boasts an ideal location for visitors looking to stay near Masjid al-Nabawi. Guests frequently praise its proximity, noting it is within walking distance to the holy site. The convenience of being so close to the Haram is a standout feature, making it a favored choice for many. Reviews highlight the excellent and very good positioning of the hotel, often referring to it as being very near or a very short distance from the Prophet's Mosque. Additionally, the surrounding area offers nearby services and restaurants, enhancing the overall experience for guests. The cleanliness and cooperative staff further complement the hotel's advantageous location, making it a reliable option for those visiting this sacred city.

Rooms

Guests have shared mixed feedback regarding the rooms at Hayah Salam Silver Hotel. Many reviews highlight significant concerns about cleanliness, noting issues like unclean rooms, unchanged bed sheets and bad smells. The size of the rooms has also been a common point of contention with several describing them as too small or narrow. Despite these criticisms, there are positive remarks as well. Some guests found their rooms to be tidy, beautiful and comfortable with clean beds that were neat. The convenience of the hotel's location, particularly its walkable distance to Haram, has also been appreciated. However, there were instances where the room provided did not match the reservation details with some guests receiving smaller rooms than booked, while a few fortunate ones received better rooms than expected.

Beds

The beds at Hayah Salam Silver Hotel receive mixed feedback from guests. On a positive note, the beds are described as being neat. However, several reviews highlight areas of concern. Complaints include the mattress being in poor condition, leading to discomfort and back pain and the bed not being comfortable for sleeping. Additionally, guests frequently mention that bed sheets were not changed and some remarked on dirty blankets with yellow stains. These issues indicate areas that the hotel may need to address to improve the overall guest experience.

Cleanliness

Hayah Salam Silver Hotel receives mixed feedback regarding cleanliness. Positively noted are the clean rooms, good cleaning and well-maintained reception area. The hotel's beautiful appearance, proximity to the Haram and diligent housekeeping and reception staff also earn praise. However, numerous reviews highlight significant cleanliness issues, including dirty carpets, unclean bathrooms and bathtubs and rooms carrying dirt from previous occupants. Some guests mention the lack of daily room cleaning, unavailable towels, a bad smell inside rooms and non-functional bathroom ventilation fans. There is also criticism of poor conditions and inadequate room maintenance, indicating that certain areas of the hotel need urgent attention to cleanliness and overall upkeep.

Staff

The staff of the Hayah Salam Silver Hotel receives mixed reviews from its guests. On the positive side, several reviewers mention that the staff is very helpful, cooperative and decent with specific praise for the professionalism and friendliness of both reception and housekeeping staff. There are notable mentions of certain employees, like Ms. Layda, who is highlighted for her cooperative nature and others who are applauded for their good manners, excellent customer service and hospitality.

The check-in process is generally fast and staff members can communicate in English, which is appreciated by guests. Some reviewers specifically thank the hotel staff, indicating a positive experience with them overall.

However, there are significant concerns noted by other guests. Multiple reviews describe the reception staff as unfriendly, rude and lacking proper manners and communication skills. Specific complaints include unhelpful behavior, improper handling of certain requests like microwaving food and not responding appropriately to medical cases. Instances of price changes and charging extra fees at check-in are also reported, which guests found frustrating.

There also appear to be operational issues, such as unmanned reception desks, a shortage of staff at times and maintenance staff displaying rude behavior. Despite the hotel’s advantageous location close to Haram, the inconsistent quality of staff interactions detracts from the overall guest experience.

No, Hayah Salam Silver Hotel doesn't have any pool.

No, a spa isn't available at Hayah Salam Silver Hotel.

No, Hayah Salam Silver Hotel doesn't allow dogs.

No, parking facilities aren't available at Hayah Salam Silver Hotel.

No, Hayah Salam Silver Hotel doesn't have a gym.

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