DoubleTree by Hilton Melaka
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Summary of reviewsDoubleTree by Hilton Melaka consistently impresses guests with its overall experience, particularly highlighting several key positive aspects.
The hotel's location is appreciated for its tranquility and convenience for those driving, offering easy access and excellent views of the town and the sea. Its proximity to top attractions and restaurants, combined with hassle-free parking, makes it a relaxed choice away from the bustling city center.
Breakfast at DoubleTree by Hilton Melaka is a significant highlight. Guests are consistently impressed by the variety and taste, featuring a wide range of dishes catering to different international cuisines and preferences. The inclusion of local specialties and live kitchen stations enhances the experience, making breakfast a highly regarded part of the stay despite minor areas for improvement.
Dinner options also receive favorable reviews, particularly the Italian restaurant Tosca and in-room dining, both noted for their delicious and satisfying meals. While there are occasional comments about the limited options and food quality, the overall dining experience is enhanced by excellent hospitality and service.
The rooms at DoubleTree by Hilton Melaka are spacious, clean and comfortable, offering a modern and fresh feel. The generous room sizes and well-appointed amenities, coupled with beautiful views, contribute to a pleasant and cozy stay. Although minor issues were occasionally reported, the overwhelming sentiment is positive.
Cleanliness is another strong point with the hotel and its surroundings well-maintained and hygienic. Guests appreciate the immaculate condition of the rooms and common areas, contributing to a comfortable and inviting atmosphere. The staff’s courteous and professional attitude further enhances this positive guest experience.
The staff at DoubleTree by Hilton Melaka are frequently praised for their friendliness, helpfulness and professionalism. Their accommodating nature and attention to detail significantly enhance the guest experience, making visitors feel welcome and valued.
WiFi throughout the hotel is generally reliable and fast, providing good connectivity for guests, although initial connection issues are occasionally mentioned. The gym stands out as a well-equipped and modern facility with impressive city views, complemented by a pool that guests find clean and inviting. The infinity pool, in particular, is praised for its magnificent city views.
Parking receives mixed reviews; while appreciated for its ample space and valet options, guests note that signage, lighting and layout could be improved to enhance convenience and security.
For families, DoubleTree by Hilton Melaka excels with spacious accommodations and a range of kid-friendly facilities, including a kids club and pool area. The hotel’s staff is also noted for their friendly and efficient service during check-in, creating a warm and welcoming environment.
In summary, DoubleTree by Hilton Melaka is highly recommended for its excellent location, standout breakfast and dining options, spacious and clean rooms and exceptional staff service. Minor areas for improvement do not significantly detract from the overall highly positive guest experience.
Categories
The hotel's location is appreciated for its tranquility and convenience for those driving, offering easy access and excellent views of the town and the sea. Its proximity to top attractions and restaurants, combined with hassle-free parking, makes it a relaxed choice away from the bustling city center.
Breakfast at DoubleTree by Hilton Melaka is a significant highlight. Guests are consistently impressed by the variety and taste, featuring a wide range of dishes catering to different international cuisines and preferences. The inclusion of local specialties and live kitchen stations enhances the experience, making breakfast a highly regarded part of the stay despite minor areas for improvement.
Dinner options also receive favorable reviews, particularly the Italian restaurant Tosca and in-room dining, both noted for their delicious and satisfying meals. While there are occasional comments about the limited options and food quality, the overall dining experience is enhanced by excellent hospitality and service.
The rooms at DoubleTree by Hilton Melaka are spacious, clean and comfortable, offering a modern and fresh feel. The generous room sizes and well-appointed amenities, coupled with beautiful views, contribute to a pleasant and cozy stay. Although minor issues were occasionally reported, the overwhelming sentiment is positive.
Cleanliness is another strong point with the hotel and its surroundings well-maintained and hygienic. Guests appreciate the immaculate condition of the rooms and common areas, contributing to a comfortable and inviting atmosphere. The staff’s courteous and professional attitude further enhances this positive guest experience.
The staff at DoubleTree by Hilton Melaka are frequently praised for their friendliness, helpfulness and professionalism. Their accommodating nature and attention to detail significantly enhance the guest experience, making visitors feel welcome and valued.
WiFi throughout the hotel is generally reliable and fast, providing good connectivity for guests, although initial connection issues are occasionally mentioned. The gym stands out as a well-equipped and modern facility with impressive city views, complemented by a pool that guests find clean and inviting. The infinity pool, in particular, is praised for its magnificent city views.
Parking receives mixed reviews; while appreciated for its ample space and valet options, guests note that signage, lighting and layout could be improved to enhance convenience and security.
For families, DoubleTree by Hilton Melaka excels with spacious accommodations and a range of kid-friendly facilities, including a kids club and pool area. The hotel’s staff is also noted for their friendly and efficient service during check-in, creating a warm and welcoming environment.
In summary, DoubleTree by Hilton Melaka is highly recommended for its excellent location, standout breakfast and dining options, spacious and clean rooms and exceptional staff service. Minor areas for improvement do not significantly detract from the overall highly positive guest experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
What percentage of your guests are families? Between 50% and 90%
Family-Friendly room types:
Family rooms
Connecting rooms (with intermediate door)
Please suggest which room type a family with one child should choose and where the child will sleep:
Twin Room or Kind Room with Rollaway Bed
Show more...Twin Room or Kind Room with Rollaway Bed
Romantic Hotel
Hotel with Swimming Pool
Infinity Pool Panoramic View Pool Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Infinity pool
In the pool there is also:
Show more... an area designated for children
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Location of parking spaces:
levels 5 -9
Cost of parking: Free
Self parking or valet parking?
Show more... Self-parking: Guests find a parking space on their own.
Valet parking: Guests' vehicles are parked for them. Extra cost: RM 30 + taxes
Accessible Hotel
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Gym
Size of the gym: 184 m2 (1981 ft2)
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Fit Balls Number: 3
Cost for using the gym: Free for guests
Show more...5-Star Hotel
Hotel with Infinity Pool
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Show more...Yes, to all guests
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Guest Reviews
DoubleTree by Hilton Melaka boasts a mixed bag of reviews when it comes to its location. Positively, the hotel is strategically situated, offering easy access and convenience, particularly for those driving in Melaka town with less traffic to contend with. It's nestled nicely away from the hustling city center, allowing for a more relaxing stay with great views of the town and the sea. Proximity to top attractions and restaurants makes it a convenient choice for many.
However, it's also noted that the location is somewhat far from the main attractions like Jonker Street and a bit out of the way from the central bustling areas, requiring transportation. The hotel's setting atop an empty mall can be disappointing for those expecting a lively shopping experience. The signage and directions to the hotel's lobby could use improvement and without a car or Grab, the old town can be difficult to explore. Despite these drawbacks, the hotel's tranquil setting away from the crowded spots and ease of parking are appreciated by those looking for a quieter stay.
DoubleTree by Hilton Melaka offers a breakfast experience that consistently impresses guests with its variety and taste. The breakfast spread is often described as rich, generous and superb, providing a wide selection of dishes that cater to various international palates, including Western, Chinese, Malay and Indian cuisines. The buffet features both local specialties and international favorites, such as nasi lemak, roti canai, tosai and omelettes, ensuring there's something for everyone.
Guests appreciate the vast array of options, noting the inclusion of vegetarian dishes, pastries, local desserts and fresh fruits. The breakfast is often highlighted for its flavorful and delicious offerings with many guests finding it satisfying and value for money. The presence of live kitchen stations and special sections for kids add to the overall positive breakfast experience.
However, there are a few areas for improvement. Some guests mentioned that certain breakfast items, like the roti canai and egg counter, could be fresher. There were also occasional comments about the breakfast area needing better cleanliness and organization, especially during peak times.
Overall, the breakfast at DoubleTree by Hilton Melaka is highly regarded for its wide selection, delicious taste and the attentive service of the staff, making it a highlight of the stay for many guests.
At DoubleTree by Hilton Melaka, guests have various opinions about dining experiences, but there is a noticeable trend towards positive feedback. Many guests commend the food, describing it as good and delicious with the dinner buffet receiving particular praise for being super nice and excellent, especially during special occasions like Christmas Eve and Deepavali. Tosca, the Italian restaurant, is frequently highlighted for its pleasant ambiance and very good Italian food. Additionally, in-room dining seems to satisfy most guests with mentions of good food and generous servings, such as the butter naan with vegetable curry and nasi goreng kampung set.
However, some guests feel that the buffet meals for both breakfast and dinner could use improvements, citing limited options and occasional lapses in food quality, such as the uncooked nasi lemak and staled rendang ayam. There's also feedback that Indian meal options are limited and some express dissatisfaction with the room service food, describing it as lacking taste. Concerns were also raised about dinner arrangements, particularly about too many conditions on dinner packages and limited dining options nearby.
Despite these mixed reviews, the breakfast buffet at DoubleTree by Hilton Melaka often garners praise for its huge selection and variety. The hotel appears to have a strong reputation for excellent hospitality and friendly customer service, making it a preferred choice for many.
DoubleTree by Hilton Melaka offers primarily spacious, clean and comfortable rooms that cater well to both families and business travelers. The majority of reviews emphasize the generous room sizes, ranging from standard rooms to large suites, all furnished with modern amenities and design. Guests frequently note the exceptional cleanliness, although some mention occasional issues with dust and musky smells.
The rooms are described as well-appointed, featuring large beds, efficient water temperature control and ample space for relaxation, making them ideal for long stays and leisurely vacations. Many reviews highlight the beautiful views from the rooms, adding value to the overall experience.
The facilities are well-maintained with special mentions of the comfortable beds and clean bathrooms. However, a few guests reported minor issues such as the need for more thorough cleaning and outdated elements in some rooms. Despite these concerns, the overwhelming sentiment is that the rooms provide a cozy and inviting atmosphere, ensuring a pleasant stay for visitors.
Nestled in the heart of Melaka, DoubleTree by Hilton Melaka stands out, particularly for its highly praised bedding. Reviewers consistently highlight the beds as exceptionally comfortable, often describing them as soft, luxurious and super comfy. Many guests mention the main bed providing a good feel and ensuring a restful stay with some even noting that the bedding doesn’t require many upgrades due to its high quality.
The pillows, while generally described as very soft and comfortable, received mixed feedback; a few guests found them too soft for their liking. Despite that, the overall sleep experience remained positive with extra pillows being provided upon request, especially appreciated by pregnant guests.
Rooms feature large, spacious beds with a modern, clean flavor, contributing significantly to restful nights. Several reviews point out that the beds were suitable for families and accommodated varying needs, making it a perfect spot for both leisure and romantic getaways. Noteworthy is the luxurious feel of the bedding, making many guests return and even claim the beds are among the best they've experienced.
In essence, DoubleTree by Hilton Melaka takes pride in offering superbly comfortable beds, ensuring that guests leave well-rested and content, ready to explore the vibrant surroundings of Melaka.
DoubleTree by Hilton Melaka has generally received praise for its exceptional cleanliness and well-maintained environments. Guests frequently mentioned that the hotel's rooms are very clean, spacious and comfortable with a modern and fresh feel. Many reviews highlighted that the hotel and its surroundings are consistently kept in impeccable condition, providing a hygienic and welcoming atmosphere for visitors.
The hotel's areas, including the lobby and outdoor environment, are well-maintained and clean. Visitors appreciated the spacious and spotless rooms, which contributed to a comfortable stay. The cleanliness of the rooms was specifically noted with some guests mentioning spotless conditions and a general fresh and clean ambiance.
Despite the overwhelming positive feedback, a few guests reported minor issues such as rooms smelling damp or dusty and occasional mold in showers. Some noted instances where the cleanliness of specific items like couches, bedsheets, carpets and the toilet could have been better. However, these observations were less frequent and seemed to be exceptions rather than the norm.
The hotel's facilities, including new materials and inviting spaces, were appreciated by guests, making them feel at home. While there were a few comments about areas needing repainting or maintenance, the overall impression remained highly favorable.
Additionally, the hotel staff received compliments for being polite and friendly, further enhancing the positive guest experience. The strict adherence to SOPs, especially regarding cleaning and sanitization, reassured guests of their safety.
In summary, DoubleTree by Hilton Melaka is highly regarded for its cleanliness with guests frequently noting the pristine conditions of the rooms and the overall hotel environment. Minor issues with specific rooms were noted but did not significantly detract from the overall positive perception.
DoubleTree by Hilton Melaka consistently receives high praise for its exceptional staff. Guests frequently highlight the friendliness, helpfulness and professionalism exhibited by every team member, from the receptionists to the housekeeping staff. The staff's accommodating nature and attention to detail significantly enhance the guest experience, making visitors feel welcome and valued.
Many reviews emphasize the efficient and friendly service at check-in and check-out with particular mentions of staff members like Anna and Azdi who go above and beyond to assist guests. The front desk and reception teams are noted for their warm greetings, polite demeanor and smooth handling of guest needs, ensuring a pleasant start and end to each stay.
The hotel's staff also stand out for their prompt service and attentive nature. Guests appreciate the staff's readiness to address requests, such as providing fresh towels or complimentary cookies and their consistent efforts to check on guests' comfort and satisfaction during their stay. The friendly gestures and continuous smiles from the staff create a welcoming and harmonious environment, contributing to a memorable stay.
Overall, the staff at DoubleTree by Hilton Melaka receive commendation for their dedication to excellent customer service. Their courteous, professional and warm attitudes leave a lasting positive impression on guests, encouraging repeat visits and strong recommendations.
The WiFi at DoubleTree by Hilton Melaka generally receives positive feedback from guests. Many appreciate that the hotel offers free WiFi with good connectivity throughout various areas. In particular, guests have noted the strong and excellent WiFi connection with some describing it as super fast. Despite these positive aspects, there are a few mentions of initial trouble connecting to the WiFi and instances where the WiFi was slow. Lastly, guests have noted a lack of convenient charging points and workspace in the lounge area while waiting to check-in.
The gym at the DoubleTree by Hilton Melaka receives high praise from guests, who describe it as a spacious and well-maintained facility. Located on the 13th floor, it offers a city view that many find appealing. The gym is noted for being well-equipped and clean and it is available to guests 24/7. Visitors appreciate the excellent amenities, which include not just fitness equipment but also a sauna, steam room and swimming pool. Although some facilities were temporarily unavailable due to the pandemic, guests look forward to accessing them in the future. Overall, the gym is considered a standout feature of the hotel with great facilities and a positive guest experience.
The swimming pool at DoubleTree by Hilton Melaka has garnered an overall positive reception among guests. Many visitors praised the pool for being clean, well-maintained and inviting. The infinity pool on the high floor was a particular highlight for its magnificent view over the city, making it an appealing feature for those seeking a scenic backdrop while swimming. Families with children found the pool facilities especially accommodating, thanks to the dedicated kids' section and the general child-friendly environment.
However, there were some areas noted for improvement. A number of guests mentioned the absence of sun umbrellas and the water being too cold, which could detract from the overall experience. Additionally, access to the high-floor pool was restricted to certain times and a few guests commented on the pool's small size and slightly cloudy water.
Despite these few critiques, the pool's ambiance was generally described as pleasant and relaxing with many recommending it for a rejuvenating swim. With views that many found stunning and a level of cleanliness that inspired confidence, the pool at DoubleTree by Hilton Melaka is a commendable feature, particularly for families and those looking to unwind with a beautiful cityscape in the background.
Visitors to DoubleTree by Hilton Melaka noted mixed experiences regarding the hotel's parking facilities. On the positive side, many appreciated the ample and convenient parking spaces, particularly the family parking spots beneath the hotel. Valet parking was highlighted as a useful feature and the parking lot was considered safeguarded, providing some peace of mind. Guests found the parking validation process helpful as well.
However, numerous guests mentioned the parking system as an area that could benefit from improvement. Issues included limited parking spots, confusing signage and the need for better lighting to address the dark and eerie atmosphere, particularly on higher levels like the 5th. The distance from the car park to the lobby also required navigating through an empty mall, which some found inconvenient and unsettling. The layout and entry to the multi-level parking structure were regarded as awkward and claustrophobic, compounded by poorly designed and inadequate signage.
In summary, while the parking system at DoubleTree by Hilton Melaka has its advantages with plenty of spaces and added services like valet parking, it also faces significant challenges that detract from the overall convenience and sense of security for guests.
The DoubleTree by Hilton Melaka is a haven for families, catering expertly to those with young children. The accommodations excel with spacious and comfortable family rooms and the suite sizes are particularly suitable for larger families. The hotel’s check-in process, including kids' registration, is efficient and warmly conducted by the friendly staff, adding to the pleasant experience.
The range of family-oriented facilities is impressive. Highlights include the fantastic kids club that offers various activities and toys, ensuring children are entertained throughout their stay. The hotel also boasts a water fountain and pool, although it's worth noting that adults should keep an eye on pool safety. The kids playroom is another notable feature that adds charm and convenience for those traveling with little ones.
Moreover, the hotel environment overall is very child-friendly, reflected in complimentary kids' meals and the availability of baby beds. Additionally, two cafes located nearby are tailored to appeal to families with young children. The family-friendly atmosphere extends beyond just facilities—hospitality is a strong suit with courteous staff attending to every need, from reception to dining at Makan Kitchen.
In summary, DoubleTree by Hilton Melaka is an ideal choice for family vacations and getaways, ensuring a fun and comfortable stay for both kids and parents. It successfully respects its identity as a family destination, manifesting in every aspect of the guest experience.
DoubleTree by Hilton Melaka is generally rated as a five-star hotel, praised for its luxurious experience and superb cleanliness. Guests frequently mention the property as living up to Hilton's five-star global standards, offering great service and providing a luxurious stay. Words like 'perfectly clean,' 'very clean,' and 'luxurious' highlight the consistently high quality of cleanliness and maintenance.
However, there are some criticisms that need to be addressed. Although described as offering five-star service, the hotel lacks spa or massage services, which some guests find unusual and disappointing for such a high-rated establishment. Small details, such as the installation of bathroom glass door sealing strips, were found to be lacking the precision expected at a five-star level.
Guests are generally impressed by the facilities, calling them perfect and enjoy a superb and fantastic experience overall. Yet, there are contrasting opinions about the hotel’s management and service levels with some suggesting that improvements are necessary to maintain its five-star rating.
Despite these criticisms, the hotel is widely recognized as an exquisite and luxurious place to stay, providing a fantastic and superb experience.
DoubleTree by Hilton Melaka emerges as an excellent choice for business travelers, offering an elegant and business-friendly environment within a convenient location near key business areas. Guests appreciate the spacious and impeccably clean rooms, including family suites for those traveling with children. The hotel is particularly noted for its efficiency with staff handling business needs smoothly and ensuring an easy check-out process. The conference rooms are well-equipped and the business lounge adds an extra layer of convenience for meetings.
The 10th floor stands out for its cleanliness and guests receive a small delightful surprise upon arrival, enhancing the welcoming atmosphere. Breakfast is highly regarded, featuring a wide variety to cater to diverse preferences. Despite some mentions of noise from neighboring rooms, overall, the facilities cater well to business needs. With a business center and convenient amenities, DoubleTree by Hilton Melaka stands out as an ideal hub for those in the city for professional purposes.
The DoubleTree by Hilton Melaka receives mixed feedback regarding its accessibility for guests with disabilities. On a positive note, many reviewers highlight that both the location and various facilities are accessible. Guests appreciated the accessible rooms, parking and amenities with some noting that services and features have shown improvement. Others mentioned that access to the restaurant is good and found it convenient to reach the hotel by car. However, there were some concerns about elevator issues during breakfast and the absence of certain features for the mobility impaired. Despite these issues, the overall accessibility of the hotel appears to be getting better.
The infinity pool at DoubleTree by Hilton Melaka receives high praise from guests for its impressive attributes. Described as giant and good, the pool offers fantastic, magnificent and refreshing views that emphasize its infinity concept. Cleanliness and safety are notable features with guests appreciating the sanitized environment. The pool provides a relaxing and enjoyable experience, often regarded as excellent and fancy. Overall, the infinite pool stands out as a highlight for many visitors, promising a memorable and visually stunning swim.
The outdoor pool at DoubleTree by Hilton Melaka consistently receives positive remarks from guests. Described as large and well-maintained, it offers a clean, beautiful and comfortable environment. Many guests find it safe and well-sanitized, adding to its appeal. The pool area is noted for being relaxing, refreshing and enjoyable, making it a great spot to unwind. Despite not being covered, the pool area remains a highlight for visitors, enhancing their overall experience at the hotel.
DoubleTree by Hilton Melaka emerges as an ideal choice for honeymooners, offering superior service and extremely friendly staff who ensure a memorable stay. The hotel goes the extra mile to celebrate special occasions, such as decorating rooms for first wedding anniversaries with swan towels, wish cards and cakes, making it perfect for a romantic getaway.
The views from the rooms are excellent and the hotel frequently upgrades guests to more comfortable suites, enhancing the overall experience. This attentiveness extends to honeymooners, who can enjoy packages specifically designed for romantic stays. The facility is highly recommended for couples seeking a romantic retreat.
DoubleTree by Hilton Melaka offers a remarkable blend of modern relaxation and luxury, making it a standout choice for those seeking a memorable stay. Guests often remark on the hotel's luxurious ambiance and refined style, appreciating the beautiful decor and spacious rooms that contribute to a five-star experience. The premium services, high-class facilities and superb cuisine at Cantina provide a setting of modern luxury and comfort. Many reviews highlight the tranquility and peacefulness of the hotel, elevating the overall experience to one of true relaxation and comfort.
While some guests believe the hotel does not always meet the highest Hilton standards, the majority affirm its status as the top luxury hotel in Melaka. High-quality service, luxurious facilities and a welcoming atmosphere ensure a comfortable and posh stay. DoubleTree by Hilton Melaka continues to impress with exceptional service and a beautiful environment, solidifying its reputation as a premier destination for those seeking both luxury and relaxation.
DoubleTree by Hilton Melaka offers a romantic atmosphere ideal for couples seeking a special retreat. With spacious, well-decorated rooms, the hotel sets the stage for a perfect honeymoon or a romantic getaway. Guests appreciate the exclusive retreat feel, emphasizing a very relaxing and romantic experience. The infinity pool is noted for its stunning views, adding to the romantic allure. The hotel is praised for its great facilities and value for money, making it a great choice for romantic couples looking for a memorable stay.
Location Show Map
Location
However, it's also noted that the location is somewhat far from the main attractions like Jonker Street and a bit out of the way from the central bustling areas, requiring transportation. The hotel's setting atop an empty mall can be disappointing for those expecting a lively shopping experience. The signage and directions to the hotel's lobby could use improvement and without a car or Grab, the old town can be difficult to explore. Despite these drawbacks, the hotel's tranquil setting away from the crowded spots and ease of parking are appreciated by those looking for a quieter stay.
Breakfast
Guests appreciate the vast array of options, noting the inclusion of vegetarian dishes, pastries, local desserts and fresh fruits. The breakfast is often highlighted for its flavorful and delicious offerings with many guests finding it satisfying and value for money. The presence of live kitchen stations and special sections for kids add to the overall positive breakfast experience.
However, there are a few areas for improvement. Some guests mentioned that certain breakfast items, like the roti canai and egg counter, could be fresher. There were also occasional comments about the breakfast area needing better cleanliness and organization, especially during peak times.
Overall, the breakfast at DoubleTree by Hilton Melaka is highly regarded for its wide selection, delicious taste and the attentive service of the staff, making it a highlight of the stay for many guests.
Dinner
However, some guests feel that the buffet meals for both breakfast and dinner could use improvements, citing limited options and occasional lapses in food quality, such as the uncooked nasi lemak and staled rendang ayam. There's also feedback that Indian meal options are limited and some express dissatisfaction with the room service food, describing it as lacking taste. Concerns were also raised about dinner arrangements, particularly about too many conditions on dinner packages and limited dining options nearby.
Despite these mixed reviews, the breakfast buffet at DoubleTree by Hilton Melaka often garners praise for its huge selection and variety. The hotel appears to have a strong reputation for excellent hospitality and friendly customer service, making it a preferred choice for many.
Rooms
The rooms are described as well-appointed, featuring large beds, efficient water temperature control and ample space for relaxation, making them ideal for long stays and leisurely vacations. Many reviews highlight the beautiful views from the rooms, adding value to the overall experience.
The facilities are well-maintained with special mentions of the comfortable beds and clean bathrooms. However, a few guests reported minor issues such as the need for more thorough cleaning and outdated elements in some rooms. Despite these concerns, the overwhelming sentiment is that the rooms provide a cozy and inviting atmosphere, ensuring a pleasant stay for visitors.
Beds
The pillows, while generally described as very soft and comfortable, received mixed feedback; a few guests found them too soft for their liking. Despite that, the overall sleep experience remained positive with extra pillows being provided upon request, especially appreciated by pregnant guests.
Rooms feature large, spacious beds with a modern, clean flavor, contributing significantly to restful nights. Several reviews point out that the beds were suitable for families and accommodated varying needs, making it a perfect spot for both leisure and romantic getaways. Noteworthy is the luxurious feel of the bedding, making many guests return and even claim the beds are among the best they've experienced.
In essence, DoubleTree by Hilton Melaka takes pride in offering superbly comfortable beds, ensuring that guests leave well-rested and content, ready to explore the vibrant surroundings of Melaka.
Cleanliness
The hotel's areas, including the lobby and outdoor environment, are well-maintained and clean. Visitors appreciated the spacious and spotless rooms, which contributed to a comfortable stay. The cleanliness of the rooms was specifically noted with some guests mentioning spotless conditions and a general fresh and clean ambiance.
Despite the overwhelming positive feedback, a few guests reported minor issues such as rooms smelling damp or dusty and occasional mold in showers. Some noted instances where the cleanliness of specific items like couches, bedsheets, carpets and the toilet could have been better. However, these observations were less frequent and seemed to be exceptions rather than the norm.
The hotel's facilities, including new materials and inviting spaces, were appreciated by guests, making them feel at home. While there were a few comments about areas needing repainting or maintenance, the overall impression remained highly favorable.
Additionally, the hotel staff received compliments for being polite and friendly, further enhancing the positive guest experience. The strict adherence to SOPs, especially regarding cleaning and sanitization, reassured guests of their safety.
In summary, DoubleTree by Hilton Melaka is highly regarded for its cleanliness with guests frequently noting the pristine conditions of the rooms and the overall hotel environment. Minor issues with specific rooms were noted but did not significantly detract from the overall positive perception.
Staff
Many reviews emphasize the efficient and friendly service at check-in and check-out with particular mentions of staff members like Anna and Azdi who go above and beyond to assist guests. The front desk and reception teams are noted for their warm greetings, polite demeanor and smooth handling of guest needs, ensuring a pleasant start and end to each stay.
The hotel's staff also stand out for their prompt service and attentive nature. Guests appreciate the staff's readiness to address requests, such as providing fresh towels or complimentary cookies and their consistent efforts to check on guests' comfort and satisfaction during their stay. The friendly gestures and continuous smiles from the staff create a welcoming and harmonious environment, contributing to a memorable stay.
Overall, the staff at DoubleTree by Hilton Melaka receive commendation for their dedication to excellent customer service. Their courteous, professional and warm attitudes leave a lasting positive impression on guests, encouraging repeat visits and strong recommendations.
Wi-Fi
Gym
Pool
However, there were some areas noted for improvement. A number of guests mentioned the absence of sun umbrellas and the water being too cold, which could detract from the overall experience. Additionally, access to the high-floor pool was restricted to certain times and a few guests commented on the pool's small size and slightly cloudy water.
Despite these few critiques, the pool's ambiance was generally described as pleasant and relaxing with many recommending it for a rejuvenating swim. With views that many found stunning and a level of cleanliness that inspired confidence, the pool at DoubleTree by Hilton Melaka is a commendable feature, particularly for families and those looking to unwind with a beautiful cityscape in the background.
Parking
However, numerous guests mentioned the parking system as an area that could benefit from improvement. Issues included limited parking spots, confusing signage and the need for better lighting to address the dark and eerie atmosphere, particularly on higher levels like the 5th. The distance from the car park to the lobby also required navigating through an empty mall, which some found inconvenient and unsettling. The layout and entry to the multi-level parking structure were regarded as awkward and claustrophobic, compounded by poorly designed and inadequate signage.
In summary, while the parking system at DoubleTree by Hilton Melaka has its advantages with plenty of spaces and added services like valet parking, it also faces significant challenges that detract from the overall convenience and sense of security for guests.
Family
The range of family-oriented facilities is impressive. Highlights include the fantastic kids club that offers various activities and toys, ensuring children are entertained throughout their stay. The hotel also boasts a water fountain and pool, although it's worth noting that adults should keep an eye on pool safety. The kids playroom is another notable feature that adds charm and convenience for those traveling with little ones.
Moreover, the hotel environment overall is very child-friendly, reflected in complimentary kids' meals and the availability of baby beds. Additionally, two cafes located nearby are tailored to appeal to families with young children. The family-friendly atmosphere extends beyond just facilities—hospitality is a strong suit with courteous staff attending to every need, from reception to dining at Makan Kitchen.
In summary, DoubleTree by Hilton Melaka is an ideal choice for family vacations and getaways, ensuring a fun and comfortable stay for both kids and parents. It successfully respects its identity as a family destination, manifesting in every aspect of the guest experience.
5 Star
However, there are some criticisms that need to be addressed. Although described as offering five-star service, the hotel lacks spa or massage services, which some guests find unusual and disappointing for such a high-rated establishment. Small details, such as the installation of bathroom glass door sealing strips, were found to be lacking the precision expected at a five-star level.
Guests are generally impressed by the facilities, calling them perfect and enjoy a superb and fantastic experience overall. Yet, there are contrasting opinions about the hotel’s management and service levels with some suggesting that improvements are necessary to maintain its five-star rating.
Despite these criticisms, the hotel is widely recognized as an exquisite and luxurious place to stay, providing a fantastic and superb experience.
Business
The 10th floor stands out for its cleanliness and guests receive a small delightful surprise upon arrival, enhancing the welcoming atmosphere. Breakfast is highly regarded, featuring a wide variety to cater to diverse preferences. Despite some mentions of noise from neighboring rooms, overall, the facilities cater well to business needs. With a business center and convenient amenities, DoubleTree by Hilton Melaka stands out as an ideal hub for those in the city for professional purposes.
Accessible
Infinity Pool
Outdoor Pool
Honeymoon
The views from the rooms are excellent and the hotel frequently upgrades guests to more comfortable suites, enhancing the overall experience. This attentiveness extends to honeymooners, who can enjoy packages specifically designed for romantic stays. The facility is highly recommended for couples seeking a romantic retreat.
Luxury
While some guests believe the hotel does not always meet the highest Hilton standards, the majority affirm its status as the top luxury hotel in Melaka. High-quality service, luxurious facilities and a welcoming atmosphere ensure a comfortable and posh stay. DoubleTree by Hilton Melaka continues to impress with exceptional service and a beautiful environment, solidifying its reputation as a premier destination for those seeking both luxury and relaxation.
Romantic
Yes, DoubleTree by Hilton Melaka has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at DoubleTree by Hilton Melaka.
No, DoubleTree by Hilton Melaka doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Melaka. For more information, read the answers to the Parking questionnaire
Yes, DoubleTree by Hilton Melaka has a gym. For more information, read the answers to the Gym questionnaire
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