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Crowne Plaza Milan City by IHG

Milan , Via Melchiorre Gioia 73 (Show on Map)

8.3

Very Good

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Summary of reviewsCrowne Plaza Milan City by IHG, generally receives glowing reviews from guests, particularly highlighting its superb location, impressive breakfast offerings and the cleanliness and comfort of its rooms.

Located right next to Sondrio Metro Station, the hotel boasts easy access to key destinations like the Duomo Cathedral and Milano Centrale, making city exploration convenient. This prime location, coupled with the efficient public transport system, makes it an ideal choice for both leisure and business travelers.

Guests often praise the breakfast for its variety and quality, offering a hearty and diverse buffet that caters to various dietary needs, including gluten-free and vegan options. While occasionally crowded, the breakfast experience is typically satisfying and well-regarded.

The hotel’s dining options extend to dinner service, where many enjoy the excellent meals and first-class cuisine. The availability of late services and in-room dining add to the convenience, despite some experiences of inconsistency in food quality and service speed.

Rooms at the Crowne Plaza Milan City are noted for their modern decor, spaciousness and cleanliness. The well-maintained state of both rooms and common areas, along with the comfort of amenities like large bathrooms and cozy beds, contribute to an overall positive stay. While some guests mention variability in room sizes and minor maintenance issues, the overall impression remains highly favorable.

Cleanliness is a highlighted strength with meticulous housekeeping maintaining high standards. Guests consistently appreciate the spotless condition and welcoming atmosphere throughout the hotel.

The staff at Crowne Plaza Milan City receive high marks for their professionalism, friendliness and helpfulness. From a smooth check-in process to efficient housekeeping and delightful service in the restaurant and bar, the staff's dedication significantly enhances the guest experience.

Wi-Fi services are generally robust and reliable, although a few guests encountered initial slow speeds.

The hotel's spa and gym facilities are praised for their quiet and cozy environments, though reviews indicate that the spa could benefit from additional amenities and clearer usage guidelines. The gym is clean and functional, suitable for basic workouts, but may lack the comprehensive equipment some guests expect.

Parking is secure and convenient but comes at a high cost and there can be occasional challenges with space availability and access.

Families find Crowne Plaza Milan City accommodating with spacious rooms and family-friendly amenities making it suitable for memorable vacations. Some minor issues with room size and bed comfort were noted, but overall, the hotel is recommended for family stays.

Although not centrally located in Milan's nightlife hub, the on-site bar and nearby bars and pubs provide enjoyable evening entertainment, adding to the hotel's overall appeal.

In summary, Crowne Plaza Milan City by IHG, is well-loved for its strategic location, excellent breakfast, clean and comfortable rooms and exceptional staff service, making it a fantastic choice for visitors looking to maximize their stay in Milan.
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Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Dogs Stay Free

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel where Dogs Stay Free

Room Types

Standard Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.

Superior King Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Premium King Room - Non-Smoking Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Premium Twin Room - Non-Smoking Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

One-Bedroom King Suite - Non-Smoking Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.

Standard Double Room - Non-Smoking Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Superior Twin Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Standard Twin Room - Non-Smoking Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Premium King Room with Balcony This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.

Premium Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.

Classic Twin Room - Accessible The twin room features a tea and coffee maker. The unit has 2 beds.

About Crowne Plaza Milan City by IHG

License: 015146ALB00391, IT015146A1TY9O38V3

Guest Reviews

8.3

Very Good

Location

Crowne Plaza Milan City by IHG, boasts a prime location that is perfectly suited for exploring Milan. Guests frequently highlight its proximity to multiple subway and railway stations, making it incredibly convenient for travel around the city and beyond. The hotel is situated right next to the Sondrio Metro Station, providing direct and quick access to key destinations like the Duomo Cathedral. It's also within walking distance to Milano Centrale, the main train station, which offers easy connections to various parts of Italy and the airports.

The modern hotel provides a strategic base with its central location, making it easy to reach downtown areas and famous landmarks through the efficient public transport system located just outside the hotel's entrance. Many guests appreciated being able to get around the city easily due to the subway stop located directly under or right next to the hotel. Despite being slightly away from the bustling city center, the hotel's location still offers quick transit to central attractions.

Moreover, guests have praised the cleanliness of the rooms and the quality of the facilities, which add to the overall positive experience. The convenient location and the friendly and knowledgeable staff contribute to the hotel's appeal, making it a favorable choice for travelers looking to maximize their stay in Milan. Whether you are arriving by train or planning to explore Milan using its extensive metro network, Crowne Plaza Milan City stands out as an ideally placed and well-regarded option.

Breakfast

Crowne Plaza Milan City by IHG, receives consistently positive feedback for its breakfast offerings. Guests frequently describe the breakfast as excellent, varied and delicious with many praising the variety and quality of the options available. Highlights include the extensive and hearty breakfast buffet, which reportedly caters to diverse tastes, including gluten-free and vegan options.

While most reviews commend the breakfast for its abundance and selection, a few guests noted areas for improvement. Some mentioned that the breakfast room could get crowded and the diversity of choices, particularly in pastries, could be expanded. Additionally, the breakfast's price was occasionally noted as high, though many felt it was worth it given the quality and variety.

Overall, the breakfast at Crowne Plaza Milan City is generally well-regarded with many guests enjoying the plentiful and tasty options available each morning.

Dinner

Crowne Plaza Milan City by IHG, offers a variety of dining options for guests, including the convenience of lunch and dinner at the hotel's restaurant. Many guests have enjoyed delicious breakfast and dinner experiences with some describing their meals as excellent and of first-class quality. The restaurant has also received praise for its very good cuisine and delicious food.

Guests appreciate the availability of dinner service past 10 in the evening with meal service ending at 22:30. There is also the option to dine in-room, adding an element of convenience for travelers. The hotel bar provides an alternative venue for a meal or snack and remains open late for those who wish to enjoy a drink or bite to eat.

However, some reviews indicate that the quality of food at the restaurant can be inconsistent. There have been mentions of the food needing improvement and not meeting the standards expected from the establishment. While some meals were insufficient or disappointing, the half-board option has received positive feedback for providing good meals without the need to dine out.

Service at the restaurant has been noted as a bit slow and guests have expressed a desire for a wider selection of food choices. Despite these points of improvement, many guests have found the overall dining experience enjoyable with particular praise for the talented staff and their recommendations.

In summary, Crowne Plaza Milan City offers a generally pleasant dining experience with several high points, though there are areas where the restaurant could enhance to fully meet the expectations of its guests.

Rooms

Crowne Plaza Milan City by IHG, offers a mix of aesthetically pleasing and comfortable rooms. The hotel has garnered positive feedback for the spaciousness and modern decor of its rooms with many guests praising their size, cleanliness and comfort. Rooms are well-equipped, providing amenities such as shower gel, shampoo and bathrobes and often feature large bathrooms and comfortable beds. Guests also appreciate the quiet and cozy atmosphere, alongside the beautiful decorations and practical furnishings.

However, some reviews point out that room sizes can vary significantly with several guests feeling cramped in smaller rooms. Complaints include outdated decor, high room temperatures and limited room space, particularly when accommodating extra beds. Issues with bathroom maintenance, such as mould and deteriorating facilities, were also mentioned. Despite these concerns, the overall impression is one of a clean, modern and comfortable environment, suitable for both leisure and business travelers. The hotel’s strategic location and helpful staff further enhance the guest experience, making it a solid choice for visitors to Milan.

Beds

The beds at Crowne Plaza Milan City by IHG, receive generally positive remarks from guests. Many highlight the comfort and quality of the beds, describing them as very comfortable with a good choice of pillows and wide, generous dimensions. Guests frequently use terms like “extremely comfortable” and “super nice” to describe the main beds and note the high-class quality of the bedding and soft bed sheets.

However, some aspects receive less favorable comments. A portion of the reviews point out that the mattresses can be on the harder side with some guests finding them too firm or uncomfortable. Additionally, extra and foldable beds provided for kids or additional guests do not share the same level of comfort as the main beds, as they are often described as small and uncomfortable.

Overall, while there are mixed opinions on the firmness of the mattresses and the comfort of extra beds, the main beds in the rooms are generally considered very comfortable, contributing positively to guests’ stay at the hotel. The quality of the bedding, including soft sheets and extra pillows, also adds to the overall comfort experience.

Cleanliness

The Crowne Plaza Milan City by IHG, consistently receives high praise for its impeccable cleanliness. Guests frequently highlight the spotless and well-maintained condition of the rooms and common areas. Many visitors described the rooms as clean, comfortable and spacious with some noting the daily upkeep and conscientious cleaning practices. The bathrooms were also mentioned as being particularly clean and tidy. The hotel's atmosphere is welcoming and cozy, contributing to a pleasant and comfortable stay. Super helpful staff and a great location further enhance the overall experience, making it a top choice for travelers seeking a clean and well-kept accommodation in Milan.

Staff

The team's warmth and professionalism at Crowne Plaza Milan City by IHG, is a standout with numerous guests praising the staff's friendliness and helpfulness. Many reviews highlight the exceptionally smooth check-in process and the accommodating nature of the reception staff. Guests frequently noted the promptness and efficiency of the housekeeping team, as well as the high standards of cleanliness they maintain.

The reception team consistently receives commendations for being welcoming, responsive and always ready to assist with any requests, offering great advice and service. The restaurant and bar staff also earn high marks for their enthusiastic service and informative assistance. Throughout the hotel, the staff's polite, courteous and professional demeanor greatly contributes to an enjoyable stay with many guests feeling genuinely cared for.

Overall, the hotel staff's exceptional dedication to providing warm, courteous and efficient service across all areas underscores a commitment to guest satisfaction, making stays at the Crowne Plaza Milan City both pleasant and comfortable.

Wi-Fi

Many guests praised the Crowne Plaza Milan City by IHG, for its robust and fast wifi, which was reliably available throughout the property. Several mentioned that the internet connection was perfect and the wifi provided was good. However, some guests did experience issues, such as slow wifi on the first day and overall stability problems. Despite these occasional shortcomings, the general sentiment leaned towards satisfaction with the wifi services offered.

Spa

The spa facilities at Crowne Plaza Milan City by IHG, offer a mixed experience based on guest reviews. While the area is described as small and includes a modest steam room and a couple of saunas, the ambiance has been noted as cozy and tranquil. Visitors appreciated the quiet atmosphere in both the spa and the fitness suite, providing a peaceful escape, especially during early mornings.

However, the wellness spa is seen as minimal and sometimes incomplete with comments pointing out the lack of a Turkish bath and occasional issues like the steam room being out of service or the spa being cold. Guests also mentioned unclear usage hours and a need for better information on the sauna facilities, including whether swimwear is required.

Overall, while the spa and gym are enjoyed for their calming environment and convenience, improvements in facility maintenance and clearer communication about the amenities could enhance the experience further.

Gym

The gym at the Crowne Plaza Milan City is garnering mixed reviews from guests. On the positive side, the fitness area on the 9th floor, complete with a sauna and steam room, is appreciated as a welcome bonus. Many reviewers find the gym to be clean, well-maintained and functional, particularly suited for business travelers. The gym has primarily weights, some functional equipment and a treadmill, making it suitable for basic workouts. The terrace adjoining the gym also adds a pleasant touch for users.

However, some guests noted that the gym could benefit from more exercise machines and free weights. Its small size and incomplete setup received critical feedback. Despite this, others found the gym to be quiet and adequately soundproofed for early morning workouts. Overall, while the gym provides essential facilities and cleanliness, it may not meet the expectations of those looking for a more comprehensive workout experience.

Parking

Guests generally find the parking at Crowne Plaza Milan City convenient and easily accessible with secure and spacious spots available, including an underground parking facility. There's an option for on-site parking and even free parking after 7pm on the street, making it somewhat flexible for those who know the area. The parking is described as secure and safe, ensuring peace of mind for vehicle owners.

However, several reviews highlight the high cost associated with parking at the hotel, frequently mentioning fees like 25 euros per day or more, which some guests feel is overpriced. Limited parking spaces can sometimes make it challenging and there are occasional complaints about inadequate information regarding the availability and fees. Some guests have experienced difficulty with accessing parking and inconvenience for loading and unloading due to the lack of a dedicated area. Overall, while the parking provision is secured and centrally located, the high costs and limited spaces can be a downside for potential guests.

Family

Crowne Plaza Milan City by IHG, is generally a well-regarded choice for families visiting Milan. Guests have noted that the hotel is accommodating to family needs, evoking beautiful moments and making family vacations memorable. Many families, including those with young children and even infants, have praised the hotel's spacious rooms and family-friendly amenities.

While some rooms were noted to be tight for a family of four or had less comfortable extra beds for kids, others found the large suites and double rooms adequately spacious, particularly for families of three or more. A few guests mentioned the advantage of having a spacious bathroom, which added to the comfort during their stay.

The hotel's convenient location also makes it an attractive option for families looking to explore the city. Overall, despite minor shortcomings, Crowne Plaza Milan City is considered great for family stays and comes highly recommended for its accommodating environment.

Nightlife

Crowne Plaza Milan City by IHG, offers a well-run hotel experience with a focus on quality service. While the hotel itself is situated far from the main entertainment center of Milan, guests can still find some nightlife options nearby. The hotel's bar area receives high praise for its vibrancy and quality, providing a superb spot for guests to unwind.

Additionally, the area around the hotel features a selection of bars and pubs that contribute to a lively bar scene. Guests have noted nearby establishments that host a friendly atmosphere, further enhancing the local nightlife. For those looking to stay closer to the hotel, the on-site bar and dining area offer great evening entertainment and add to the convenience of enjoying a night out without traveling far.

In summary, although the hotel is not centrally located in Milan's nightlife hub, it compensates with an excellent bar on-site and a decent array of nearby bars and pubs.

4 Star

Crowne Plaza Milan City by IHG, presents itself as a modern establishment striving to meet its four-star rating. Generally, guests find the facilities well maintained and appreciate the quality bedding and fresh products offered. The attentive and helpful staff, alongside the quiet rooms and clean pool, add to the positive experience, making for a very good stay with modern services.

Breakfast receives mixed reviews; while it meets some expectations for a four-star hotel, there is room for improvement to fully satisfy discerning travelers. Some guests note the absence of room service and the use of an automatic coffee machine as areas that detract from the four-star experience they anticipate.

Overall, while some aspects are seen as genuinely four-star and contribute to excellent moments at the hotel, there are elements where the hotel falls short, suggesting that further enhancements are necessary to consistently align with the four-star standard.

Business

The Crowne Plaza Milan City by IHG, offers a solid option for business travelers seeking a comfortable and professional environment. Located in the business district, the hotel is ideal for business trips and easily reachable for corporate engagements. The hotel lives up to the Crowne Plaza brand standard with very usable and clean meeting rooms plus plenty of business tools. Functional rooms accommodate business travelers efficiently, providing a comfortable stay. Known for being very accommodating, the hotel's business services and facilities are handled with high professionalism, making it a top choice for conferences and events. Despite the slight criticism over the breakfast quality and the perceived value for price, the overall consensus highlights it as a great business hotel suitable for business stays.

Accessible

Crowne Plaza Milan City, an IHG Hotel, stands out for its convenient location and decent accessibility options for guests with disabilities. The hotel is well-located, being close to the central station and offers easy access to the Sondrio metro station, which is right at the foot of the hotel. This metro station connectivity ensures that guests can quickly and easily reach various parts of the city. The elevator in the hotel has been noted as a helpful feature, further enhancing its accessibility.

Guest rooms are designed to be fully handicap accessible, ensuring that mobility within the hotel is simple and trouble-free. Although there were a few minor issues with the structure of the bathrooms, overall, the hotel provides a wheelchair accessible facility. Access from the train station is straightforward, adding to the convenience for travelers with disabilities. In general, the hotel's accessibility features make it a suitable choice for those needing easy mobility during their stay.

Honeymoon

Crowne Plaza Milan City by IHG, is highlighted as an ideal location for honeymooners. The hotel is frequently described as a romantic honeymoon spot, offering a substantial level of privacy that couples appreciate. Guests have noted their honeymoon stays at this venue and highly recommend it for similar occasions. While not all feedback specifically mentions honeymoon or romantic experiences, the general consensus is that the hotel is honeymoon friendly and a suitable destination for those seeking a memorable and intimate escape.

Romantic

The Crowne Plaza Milan City by IHG, has been described by guests as possessing a distinctly romantic charm perfect for couples. The hotel's decor and ambiance exude a cozy and intimate atmosphere, featuring romantic music and sophisticated, spacious rooms. Guests have highlighted the romantic setting and ambiance, which create an ideal backdrop for a memorable getaway. The outdoor space adds to the allure, offering a serene environment for relaxation. Dining experiences at the hotel, especially the romantic candlelight dinners, have been praised for their appeal. Overall, the calm and cozy rooms contribute to a quiet, romantic atmosphere that makes the Crowne Plaza Milan City a suitable choice for those seeking a romantic retreat.

Yes, Crowne Plaza Milan City by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Crowne Plaza Milan City by IHG.

Yes, Crowne Plaza Milan City by IHG welcomes dogs.

Yes, parking facilities are available at Crowne Plaza Milan City by IHG.

Yes, Crowne Plaza Milan City by IHG has a gym.

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