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Summary of reviewseSuites Spa Lagoa Santa is a highly praised destination for travelers seeking a blend of comfort, convenience and stunning natural beauty. The hotel's standout location, nestled by the scenic Lagoa Santa lagoon, provides tranquil and picturesque views from balconies, the restaurant and the pool area and its proximity to Confins Airport makes it an attractive option for visitors to Belo Horizonte. The surrounding area enhances the experience with nearby shops, good restaurants and accessible lakeside walks, creating a pleasant and relaxing atmosphere.
Guests frequently highlight the exceptional breakfast at eSuites Spa Lagoa Santa, featuring a diverse and well-stocked buffet with high-quality items that cater to all tastes, including fresh fruits, breads, cereals, juices and cooked dishes. The setting, combined with beautiful lagoon views and attentive staff, adds to the positive experience, despite occasional crowdedness.
The hotel restaurant also receives commendation for its delicious and well-prepared meals, set against the backdrop of the serene lagoon. Signature dishes like seafood risotto and moqueca, alongside live musical entertainment, enhance the dining ambiance. Though some guests have noted occasional shortcomings such as slow service or meals arriving cold, the general dining experience remains positive.
Rooms at eSuites Spa Lagoa Santa are generally well-received, appreciated for their spaciousness, cleanliness and comfort. Many rooms offer stunning lagoon views, adding serenity to the stay. While a few maintenance issues have been reported, overall satisfaction with the accommodations is high, contributed to by friendly and polite staff.
Cleanliness throughout the hotel is another highlight with guests frequently praising the well-maintained facilities and organized common areas. The cleaning staff’s efforts ensure a pleasant environment, although some inconsistencies have been noted.
The hotel's staff is consistently praised for their friendliness, politeness and helpfulness, enhancing the overall guest experience. While occasionally some service issues arise, particularly at the reception, the majority of reviews reflect a highly satisfied sentiment towards the hospitality provided by the team.
However, WiFi service at the hotel receives mixed reviews. While it works well for some, others encounter issues such as slow speeds and intermittent connectivity, indicating a need for improvement.
The spa facilities at eSuites Spa Lagoa Santa are often described as a standout feature, offering a variety of high-quality services in a relaxing environment. Some guests mention high prices or occasional maintenance issues, but overall, the spa remains a major highlight for its comprehensive range of amenities.
Reviews of the gym are mixed with appreciations for cleanliness and functionality, though there's room for improvements in equipment maintenance and operational consistency.
The pool area with its heated feature and beautiful views of the lagoon, offers an enjoyable experience for many, though it can become crowded and occasionally face maintenance issues. The ambiance is enhanced with amenities like a pool bar and live music.
eSuites Spa Lagoa Santa is also known for being family-friendly, offering a safe and secure environment with activities catering to children, making it an excellent option for family vacations. Despite occasional overcrowding and limited leisure space, the hotel's efforts to provide a welcoming atmosphere for families are well-recognized.
Overall, eSuites Spa Lagoa Santa presents a favorable option for travelers seeking a scenic, comfortable and family-friendly retreat with standout service and amenities, though it has areas where improvements could enhance the guest experience even further.
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