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Summary of reviewsThe Prime Energize is a modern and stylish four-star hotel located in a convenient and tranquil area close to the beach and shops. While the breakfast had mixed reviews, the hotel's restaurant was highly recommended by many guests. The rooms are spacious and well-appointed, although some guests noted issues with noise and bathroom amenities. The hotel is known for its cleanliness and attention to detail with friendly and helpful staff. The spa and pool areas received mixed reviews, but the outdoor pool was a definite highlight. The hotel's location near the beach was also praised by guests. While some guests had issues with the beds and accessibility for disabled guests, overall, The Prime Energize is a lovely and comfortable hotel that provides excellent service. Show more
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Categories
Hotel near Golf Courses
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Spa facilities:
Indoor pool(s)
Heated pool(s)
Sauna(s)
Sun loungers
Cost for using spa facilities:Free for guests
Spa services:
Facial treatments
Body treatments
Signature treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Couples massage
Maternity massage
Detox massage
Hot stone massage
Lymphatic drainage massage
Shiatsu massage
Sports massage
Signature massage
Body scrub
Body wrap
Reflexology
Manicure
Pedicure
Waxing
Answers last updated by The Prime Energize
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Location of the pool:Outdoor pool
When is the pool open?All year
Opening hours:10:00 - 20:00
The pool also has:
Pool bar
Lifesaving equipment
Around the pool, there are also available:
Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?Yes
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit
Is furniture in public areas arranged to allow more space for distancing? Yes
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
HACCP
World Health Organization (WHO) guidelines
Clean and Safe - Portugal
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? sauna and jacuzzi
Has the hotel closed during the pandemic? Yes Reopening Date: April, 19 2021
Junior SuiteThis suite has a balcony, seating area and minibar.
It can accommodate a 3rd guest for an additional cost.
SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath or a shower and a bidet. The suite provides soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with satellite channels, as well as city views. The unit offers 3 beds.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with city views. The unit offers 2 beds.
Deluxe Suite with Sea ViewThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 2 beds.
Deluxe Double Room with Sea ViewThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit offers 2 beds.
Deluxe SuiteThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 3 beds.
Standard RoomThis air-conditioned twin room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
About The Prime Energize
License: 7374/RNET
Guest Reviews
8.7
Very Good
Location
The location of The Prime Energize seems to be a highlight for guests with many describing it as great or excellent. The hotel is situated centrally, making it easy to access both the beach and shops. Guests appreciate that the beach is within walking distance and many describe the location as tranquil. However, a few guests note that the location may not be optimal for a particular season. Overall, The Prime Energize is praised for its convenience and modernity thanks to its ideal location.
Breakfast
The breakfast at The Prime Energize had mixed reviews from guests. Some guests thought that the breakfast was excellent with great choices and fresh orange juice, while others found it lackluster and not up to the standard of a 4-star hotel. There were complaints about the quality and selection of meats and cheeses and some guests noted that there could have been a greater variety of bread and fruit. Additionally, some guests had to book a specific time slot for breakfast and sit at an allocated table. However, there were positive comments about the freshly squeezed orange juice, healthy options and good coffee. Overall, the hotel's breakfast had both good and bad points and it would be recommended to check recent guest reviews before booking a stay.
Dinner
Guests who had the opportunity to dine at The Prime Energize hotel restaurant had overall positive experiences. Some guests found the dinner buffet lacking in variety and flavor, particularly the bacalhau à Brás dish. However, others enjoyed the a la carte menu and found the food to be tasty, though some dishes could have been served hotter. The restaurant was highly recommended by many with several guests praising the quality of the food and the service. In addition, the breakfast and overall restaurant experience was deemed excellent by many guests. While there were some detractions, such as stale bread, inedible mushrooms and bacon with overly chewy texture, these seemed to be exceptions rather than the norm. Overall, guests who dined at the hotel restaurant had a positive and enjoyable experience.
Rooms
The Prime Energize is a modern 4 star hotel close to the beach with spacious and well-appointed rooms. Guests have enjoyed lovely views from the balcony and found the beds to be comfortable. The hotel is clean and stylish with great staff who maintain the property well. However, some guests have noted that the walls are thin, making the rooms noisy and there is a lack of hooks and towel racks in the bathrooms. Some bathrooms also had inadequate shower protection, causing water to spill onto the floor. While some guests have experienced small and unclean rooms, most have found the rooms to be spacious and clean with nice amenities such as wall mirrors and Rituals products in the bathroom. Overall, guests have had a comfortable stay in this beautiful hotel.
Beds
The reviews of 'The Prime Energize' reveal mixed responses when it comes to the beds of the hotel. While some guests rave about how comfortable and spacious the rooms are, others complain about the hardness of the beds or the unavailability of requested twin beds. Overall, the hotel seems to have a reputation for old and uncomfortable mattresses in some of their rooms. Nonetheless, those who had a comfy bed enjoyed their stay, noting the peacefulness of their rooms and the softness of the pillows.
Cleanliness
Guests of 'The Prime Energize' have largely praised the cleanliness of the hotel with many referring to the proper upkeep and great attention to detail. The hotel is described as very modern and stylish with facilities that are new, spacious and comfortable. Reviews consistently mention that rooms are very clean and well kept with some guests commenting on the immaculate cleanliness of the hotel. However, a few guests have reported some cleanliness issues such as finding a cockroach in the bathroom or their room not being properly cleaned during their stay. Overall, 'The Prime Energize' is known for being a lovely clean new hotel with great attention to cleanliness and maintenance.
Staff
The staff at The Prime Energize are consistently praised for their friendliness and helpfulness in guest reviews. Many guests comment on the excellent service provided by the personnel, who are described as friendly, accommodating and professional. The hotel's staff are noted for their attention to detail and willingness to go above and beyond to ensure a pleasant stay for guests. Some reviewers mentioned that the staff's focus on foreign tourists during breakfast could be improved, but overall, the team is highly regarded. Negative comments were rare but included criticism about slow reception staff. The majority of guests were delighted with the staff at The Prime Energize and considered them one of the highlights of their stay.
Spa
Guests have mixed reviews of the spa at The Prime Energize. Some guests found the spa to be very nice, lovely and belissimo with good size indoor pools, perfect saunas and free access to hot water pools, jacuzzis and saunas. The on-site facilities were also convenient with guests noting the availability of bathrobes and good gym equipment. However, some guests found the spa to be small with short spa zones, long waits for service and a lack of towels. Other guests noted the need to purchase hats for the pool if they didn't have them. Some guests mentioned that they were not shown around the facilities and others mentioned that the sound isolation in the spa cabins was poor. Overall, while some guests had a great experience at the spa, others were disappointed with a few minor details.
Pool
The Prime Energize boasts two pools, an indoor and an outdoor one. Guests loved the outdoor pool, describing it as fantastic and well-constructed and complimented the rooftop pool and pool bar area. However, some found the pools to be small and inadequate for a hotel of this size. The indoor pool is smaller than the outdoor one and guests must book a time slot to use it. There is also a jacuzzi available. Some reviewers had issues with the pool's cleanliness or temperature, but many praised the lovely pool area for its comfort and relaxation. The hotel also provides access to a gym, spa and sauna and guests can rent bicycles. Overall, the guests enjoyed the hotel, despite some minor issues and found the pool area to be a definite highlight.
Beach
The Prime Energize boasts a great location in Monte Gordo with the sandy beach just a short walk away. Guests loved the convenience of being so close to the beach, making it easy to relax and soak up the sun. The hotel is situated in a nice area with plenty of parking available. Some guests mentioned that parking is paid throughout the town, which is a downside. However, the hotel offers a unique service of reserving beach loungers at reception, along with free towels. The staff were described as friendly and the rooms on the fifth floor provide magnificent views of the sea. Overall, The Prime Energize is a lovely hotel with an amazing beach within walking distance - perfect for a beach getaway in Monte Gordo.
4 Star
The Prime Energize is a beautiful and modern four-star hotel that offers immaculate facilities and services. Guests describe the hotel as a very nice boutique hotel that is extremely clean and well-kept. The hotel has a good restaurant and offers typical breakfast options for a four-star hotel. However, some guests were disappointed with the lack of variety at breakfast and felt that it was more in line with a three-star hotel. Additionally, some guests noted that there were not enough hooks for towels and cosmetics in the bathroom and that there were not enough drying options. The a la carte restaurant was not up to some guests' expectations and did not correspond with past reviews. Despite these small issues, The Prime Energize is a very modern and beautiful hotel that provides excellent service.
Accessible
The Prime Energize hotel has received mixed reviews regarding its accessibility for guests with disabilities. Some guests noted that the hotel has no facilities for disabled guests, such as handles in the bathrooms or shower mats and nearby parking is not easily accessible. Additionally, some areas of the hotel, such as the entrance floor and elevators, were noted to be in poor condition and potentially hazardous for older or disabled travelers. On the other hand, some guests did not find any issues with accessibility and mentioned that the hotel had elevators and accessible rooms. However, guests did note that the private parking available behind the hotel was expensive and limited with some guests having to park on the street instead. Guests who stayed on the third floor also noted that the balconies did not provide adequate privacy or security due to their accessibility to other rooms.
Outdoor Pool
The outdoor pool at The Prime Energize is a fantastic feature loved by guests. Located on the rooftop, guests can enjoy a pleasant atmosphere while taking a dip and the pool area is described as nice, relaxing and lovely. The pool also has a bar where guests can grab a drink while taking in the views. Access to the jacuzzi, heated pool and sauna is also included, making for a pleasant and uncrowded experience. Guests are reminded to bring their swim caps, which are sold at the hotel. Overall, the hotel's outdoor pool area is perfect for those looking for a refreshing and enjoyable stay.
Yes, The Prime Energize has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at The Prime Energize. For more information, read the answers to the Spa questionnaire
No, The Prime Energize doesn't allow dogs.
No, parking facilities aren't available at The Prime Energize.
Yes, The Prime Energize has a gym. For more information, read the answers to the Gym questionnaire