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The Hacienda Na Xamena, Ibiza, is a haven of serenity that allows guests to experience their dream vacation in Ibiza. This whitewashed Ibiza style property boasts an idyllic location on the coastal frontline, 180m over the sea level, in the heart of a preserved natural park. The hotel features 77 rooms and suites, several meeting and banquet rooms, two restaurants, an indoor and an outdoor bar, a spa with outdoor and indoor facilities, sun terraces with towels and sun-beds and a plethora of other facilities and amenities which ensure the most enjoyable and comfortable stay.
Summary of reviewsHacienda Na Xamena, Ibiza is a luxurious five-star hotel located in a secluded and tranquil area in northern Ibiza. Guests rave about the breathtaking views of the sunset and sea, making it a top pick for any traveler seeking a world-class experience. The hotel has mixed reviews regarding breakfast and dinner, but the Eden restaurant received high praise. The rooms are beautiful and stylish, although some need renovation, while the cleanliness of the hotel could use improvement according to some guests. The staff is outstanding with excellent service that matches the elegance of Ibiza's charm. The spa treatments received excellent feedback, while the pool was considered fantastic by some and needing improvements by others. Despite mixed reviews, Hacienda Na Xamena remains a quality five-star hotel in Ibiza, making it the perfect destination for a luxurious and romantic getaway. Show more
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Hotel with Infinity Pool
As a luxurious 5-star hotel, Hacienda Na Xamena, Ibiza features a stunning outdoor infinity pool in the shape of suspended waterfalls, which is part of the hotel's renowned spa. The pool is surrounded by rocks and is located at a high level, creating the impression that guests are truly swimming in a waterfall. A private jacuzzi tub with an infinity edge is also available as part of one of the hotel's suites, adding more luxury and comfort to every guest's stay.
Hotel for Honeymoon
Hacienda Na Xamena, Ibiza promises an extraordinary honeymoon experience, set against the beautiful backdrop of the Mediterranean. The Junior Hammam Suite offers a contemporary and expansive atmosphere with personal amenities such as a steam bath, jacuzzi, and sweeping views of the sea. For an even more spacious setting, the Junior Edén Suite offers not only a jacuzzi, hammam, and sun-bedded terrace, but also a private mini-pool that commands beautiful Mediterranean views. The culinary journey is just as remarkable at the Edén Restaurant & Lounge, where nature and the Ibiza landscape inspire a cuisine founded on seasonality and sustainability. There, one can savour ingredients fresh from the garden, all while soaking in the stunning views. For relaxation and rejuvenation, La Posidonia Spa delivers with an array of outdoor experiences, including the signature balneotherapy treatment, the Cascadas Suspendidas, along with yoga, stretching and meditation, and Pilates classes. The spa also offers traditional therapies and luxurious SkinCeuticals facial treatments, offering a little sanctuary where honeymooners can feel rejuvenated and reborn. In short, Hacienda Na Xamena, Ibiza, offers the components for a truly dreamy honeymoon experience.
Hotel with Swimming Pool
The hotel features three fresh water swimming pools, two of which are outdoors and one indoors.
Infinity Pool Heated Pool Indoor Pool Children's Pool Panoramic View Pool Outdoor Pool
Number of pools3
Pool 1 information:
Name of the pool:Main Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
Heated pool
When is the pool open?From 21 April to 30 October
Opening hours:08:00 - 21:00
Pool heating period:From 21 April to 30 October
The pool also has:
Pool bar
Lifesaving equipment
Blow-up pool toys
Around the pool, there are also available:
Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Cabanas
Spa facilities
Shop selling swimsuits, goggles etc.
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Pool 2 information:
Name of the pool:Kid´s Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
Heated pool
In the pool there is also:
an area designated for children
When is the pool open?From 21 April to 30 October
Opening hours:09:00 - 20:00
Pool heating period:From 21 April to 30 October
The pool also has:
Lifesaving equipment
Around the pool, there are also available:
Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Shop selling swimsuits, goggles etc.
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Pool 3 information:
Name of the pool:Indoor Pool
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
When is the pool open?From 21 April to 30 October
Opening hours:09:00 - 20:00
Pool heating period:From 21 April to 30 October
The pool also has:
Lifesaving equipment
Around the pool, there are also available:
Showers
Changing facilities
Towels
Sunbeds
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
The hotel offers complimentary private outdoor parking services.
EV charging stations
Hotel with Tennis Courts
A tennis court is available on site.
5-Star Hotel
This luxurious hotel strives to offer guests an unforgettable experience which stands out from the other classic 5-star resorts. The architecture, the design, the discreet but elegant team and the outstanding services and activities, all ensure that the guests discover the magnificence of living magical experiences.
Hotel with EV Charging Stations
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Spa facilities:
Outdoor pool(s) - Number: 8
Heated pool(s)
Spa services:
Facial treatments
Body treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Maternity massage
Deep tissue massage
Hot stone massage
Jet hydro massage
Thai massage
Body scrub
Body wrap
Foot bath
Reflexology
Manicure
Pedicure
Spa cuisine menu
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)No
Answers last updated according to the official website.
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel for Yoga
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay? No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 70% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: isolated and call the local medical authorities
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: 07/14/2020
Additional Information: We are an isolated resort located in the middle of a natural park
Double DeluxeOffering sea views and a private balcony or terrace, this spacious, air-conditioned room features a flat-screen TV and a minibar. The private bathroom comes with a hairdryer and there is a hot tub in the room.
Double SuperiorThis spacious, air-conditioned room features a flat-screen TV and a minibar. The private bathroom comes with a hairdryer, and there is a hot tub next to the floor-to-ceiling windows looking out over the sea. The room comes with a private balcony with sea views.
Suite Junior HammanThis extra-spacious, air-conditioned room features a flat-screen TV and a minibar. The private bathroom comes with a hairdryer and a double hammam shower, and there is a hot tub next to the floor-to-ceiling windows looking out over the sea. The room comes with a private balcony with sea views.
Suite Junior EdenThis stylish, spacious room features air conditioning, a flat-screen TV and a minibar. The private bathroom comes with a hairdryer and there is a hot tub in the room. It has a private terrace-garden with a small pool, loungers and great sea views.
Suite EdenThis stylish, spacious suite features air conditioning, a flat-screen TV and a minibar. The private suite comes with a a hot tub next to the floor-to-ceiling windows looking out over the sea. It has a private terrace-garden with a small pool, loungers and great sea views.
Family SuiteThis spacious, stylish suite features a twin bedroom and a double bedroom. There is a hot tub next to the floor-to-ceiling windows looking out over the sea. The main bathroom has a double hammam shower, and the second bathroom has a hairdryer.
The room also comes with a private balcony with sea views. There is also a flat-screen TV and a minibar.
Suite Na XamenaThis spacious, stylish suite features a twin bedroom and a double bedroom. The master bedroom has great sea views and includes a hot tub. The main bathroom features a double hammam shower, and the second bathroom has a hairdryer. The room also comes with a private terrace with sea views. There is also a flat-screen TV and a minibar.
Presidential SuiteThe unit offers 5 beds.
Suite Junior GrandThe unit has 2 beds.
Guest Reviews
8.8
Excellent
Location
Hacienda Na Xamena, located in the secluded and tranquil north of Ibiza, boasts a breathtaking setting that leaves guests speechless. The world-class views of the sunset and sea are phenomenal and undeniably worth the drive up the steep and winding road to the hotel. It's the perfect location for those seeking a peaceful retreat and easy access to beautiful nearby beaches. The staff is second to none with exceptional service that matches the elegance of Ibiza's charm. Although some guests may find it far from the city, the magic of this spot is undeniable, making it a fantastic romantic hotel that deserves all five stars. The views are so incredible that some may never want to leave the hotel's beautiful location embedded in the side of a cliff. Overall, guests rave about this hotel's location and views, making it a top pick for any traveler seeking a world-class experience.
Breakfast
Guests have mixed reviews when it comes to breakfast at Hacienda Na Xamena, Ibiza. Some rave about the delicious meals and sweet treats served at the restaurants, particularly at El Restaurante Edén. However, some guests found the breakfast underwhelming and not up to their expectations, despite being served à la carte. Some also mentioned that the breakfast was expensive, while others found nothing special about it. There were also issues with the quality of certain items, such as frozen bread, not-so-fresh juice and spoiled bacon and sausages. Some guests also encountered errors and omissions during breakfast service. However, some guests appreciated the attentive service of one staff member who made them feel comfortable despite the language barrier. Overall, while Hacienda Na Xamena's restaurants offer delicious food, guests may want to explore other breakfast options outside the hotel.
Dinner
The dinner experience at Hacienda Na Xamena, Ibiza is a mixed bag with some guests raving about the food at Eden restaurant, while others found it pricy and not worth the cost. Those who enjoyed the meals at Eden described them as superb and the Chef as incredible. However, the overall restaurant service was poor and there were limited vegetarian and vegan options. Some guests experienced cold and delayed food, while others found the food to be underwhelming for a 5-star hotel. Despite this, guests praised the excellent service from the staff. Overall, the Eden restaurant received high praise with some describing it as a 10 out of 10.
Rooms
Hacienda Na Xamena, Ibiza is a luxurious hotel with beautiful and stylish rooms that are spacious and comfortable. The hotel offers a variety of rooms, including some with large private jacuzzi baths outside on the terrace and stunning views of the bay. However, some guests reported that the hotel needs renovation and that some of the rooms are old and tired with problems of humidity and mold. While some rooms were clean and had perfect bedding, others were reported to be shabby with poor bathrooms and lacking soft touches like sheets and towels. Additionally, the staff was not always attentive and some guests reported unpleasant encounters. Overall, the rooms at Hacienda Na Xamena, Ibiza, have mixed reviews with some being exceptional and others needing improvement.
Beds
Guests of Hacienda Na Xamena, Ibiza can expect to sleep in large and super comfortable beds. However, some guests reported that their beds were on the hard side and not very comfy, while others noted that the beds were small and low. Some guests also mentioned that the sheets weren't always changed daily. For those sensitive to room location, one guest noted that their room (number 116) was located a bit too far down. Despite these minor criticisms, the bedding was widely praised with reports of perfect mattresses and comfortable pillows (though some found them too firm for their liking).
Cleanliness
The Hacienda Na Xamena in Ibiza boasts clean facilities such as a clear pool and gym which guests appreciated. However, some guests had issues with the cleaning department's lack of attention to detail, such as half-eaten chocolate bars left in the mini bar for days and dirty gym equipment. Some guests found the rooms to be shabby with poor shampoo and sheets not always changed daily. Several guests complained about the underground rooms smelling of mold and being unclean. Overall, the cleanliness of the hotel could use improvement according to certain guests, who found dirty glasses, dirty indoor pools and dusty air conditioning filters.
Staff
The staff at Hacienda Na Xamena in Ibiza are truly exceptional. Guests have described them as kind, friendly, attentive and outstanding. From the reception to the concierge and guest services, the staff are warm, efficient and always eager to make guests feel welcome and comfortable. Many guests mentioned specific staff members by name, such as Esther, Victoria, Tiago and Patricia, who delivered exceptional service. The energy and enthusiasm of the staff is infectious with many guests commenting on their constant smiles and eagerness to assist with anything. However, there were some negative comments about certain staff members not being up to 5-star standards. Overall, the majority of guests had only positive things to say about the staff, who truly go above and beyond to make guests' stays memorable.
Spa
The spa treatments at Hacienda Na Xamena in Ibiza were simply excellent! Guests raved about the spa's superb services, which complemented the beautiful ambiance of the property. Even though a negative review was noted, overall, the spa and the rooms were rated as outstanding. The concept of the spa was unique and it looked amazing. Additionally, the cascades with a breathtaking sea view are a must-try experience. Guests praised the comfortable and calming atmosphere of 'le spa' and expressed their desire to return for more treatments. And as a bonus, the restaurant was also incredible!
Pool
Hacienda Na Xamena offers a fantastic pool area with options for both outdoor and indoor swimming, including a children's pool and an infinity pool. Although some guests have found the outdoor pool to be a bit cold, others love swimming in the fresh, cold water while enjoying stunning sunsets and amazing views of the ocean and surrounding scenery. The hotel offers various pool facilities, such as a private pool on some balconies and a second pool available for an additional fee. However, some guests have pointed out issues with sunbed reservation, lack of shade or umbrellas and the need for better furniture maintenance. Despite some hiccups, the helpful and attentive staff and excellent restaurant with incredible desserts make up for any shortcomings.
5 Star
If you're looking for a five-star hotel in Ibiza with exceptional views, superb design and a wonderful ambience, Hacienda Na Xamena is the perfect choice for you. The hotel is located in a unique and panoramic setting, although it may be a bit inconvenient to get around the island. While some guests found the staff to be lacking in 5-star service, others had a phenomenal experience and highly recommend this hotel. COVID protocols are also at a high level, which is reassuring. However, some guests found the hotel to be old-fashioned and in need of urgent refurbishment, as the rooms and common areas did not meet their 5-star expectations. Additionally, some felt that the level of service did not live up to the high prices charged with little perks or drinks offered upon arrival. Despite these mixed reviews, Hacienda Na Xamena remains a quality five-star hotel in Ibiza that could be the perfect option for your next getaway.
Outdoor Pool
The outdoor pool at Hacienda Na Xamena in Ibiza has received mixed reviews. Some guests found it a bit cold, but others thought it was fantastic and perfect for swimming in fresh, cold water. The pool area was also praised by many with stunning views of the ocean and great ambiance thanks to the planting and surroundings. Some guests did note issues with the no-reservation policy for sunbeds not being enforced and there were some complaints about cold food in the restaurant. However, overall the pool area was considered very nice and perfect for a romantic or relaxing getaway. Guests should note that there is an additional charge for access to the second pool and jacuzzi. While the furniture in the breakfast and pool areas could use updating, the view of the sea and pool were considered highlights of the stay.
Luxury
Experience pure luxury and indulge in a dream holiday at Hacienda Na Xamena in Ibiza. Perched on a cliff, this breathtaking hotel boasts an impressive ambience and exceptional service. Despite some mixed reviews on whether it truly deserves five stars, guests cannot deny the incredible views and grand luxe provided by the hotel. With top-notch service and stunning surroundings, Hacienda Na Xamena is a true paradise, making it one of the best places to stay for an unforgettable Ibiza vacation.
Romantic
Hacienda Na Xamena, Ibiza is the perfect destination for couples seeking a romantic getaway. Guests repeatedly express their satisfaction with the hotel's romantic atmosphere, making it an ideal choice for a special occasion like a honeymoon or anniversary. The views from the hotel and the rooms are breathtakingly beautiful, setting the perfect romantic scene. Many guests recommend the hotel as a fantastic spot for a romantic trip together with their loved ones. The hotel boasts a tranquil and intimate environment, ideal for couples seeking privacy. However, a few guests found privacy lacking. Nevertheless, the hotel remains an enchanting and authentic location with a lovely pool and a charming setting perfect for an amorous stay.
Yes, Hacienda Na Xamena, Ibiza has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Indoor Pool, Children's Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Hacienda Na Xamena, Ibiza. For more information, read the answers to the Spa questionnaire
Yes, Hacienda Na Xamena, Ibiza welcomes dogs.
Yes, parking facilities are available at Hacienda Na Xamena, Ibiza.