Eurostars Hotel Excelsior
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Summary of reviewsEurostars Hotel Excelsior in Naples is highly recommended by guests, primarily for its exceptional location on the waterfront, offering stunning views of the Bay of Naples, Mount Vesuvius and Capri. The hotel's central position near key landmarks, restaurants and shops, along with its romantic surroundings on the Lungomare promenade, adds to its allure. The rooftop terrace is particularly praised for its breathtaking sea views and charming ambiance.
The breakfast experience at the hotel is also well-regarded, featuring a diverse selection of regional specialties and fresh products served on the scenic rooftop terrace. The quality and abundance of the buffet, along with the attentive and friendly service, enhance the overall dining experience. Despite some criticisms regarding the variety and temperature of the hot food and the high cost of breakfast, the general sentiment remains positive.
Dinner at the hotel's penthouse restaurant is lauded for its magical panoramic views and charming terrace setting. Guests appreciate the professional and helpful staff who enrich their dining experience. While opinions on food quality vary with some finding the cuisine exceptional and others less impressed, the dining experience with views of the Gulf and the castle is memorable for most guests.
Rooms are frequently praised for their spaciousness, elegance and cleanliness. Many guests enjoy the beautifully decorated interiors and the spectacular sea views from large balconies and terraces. Comfort and soundproofing are noted as key features, ensuring a restful stay. Though a few rooms might appear outdated, the overall experience is enhanced by the classic charm and historical elegance of the accommodations.
Cleanliness standards at Eurostars Hotel Excelsior are generally high with many guests highlighting the spotless condition of the rooms and common areas. Occasional lapses in maintenance are noted, but the overall perception of the hotel's hygiene remains positive.
The staff at the hotel are commended for their friendliness, professionalism and attentiveness, contributing significantly to a welcoming atmosphere. Exceptional service from team members like Giuseppe, Rita, Lucio and others is frequently mentioned, enhancing guests' stay experiences.
Despite the hotel's luxurious amenities, the WiFi service is a notable downside with frequent complaints about weak and unstable connectivity. An upgrade in this area would greatly benefit guests.
Valet parking is efficient and convenient, although the cost and separate billing can be a concern for some guests. The collaborative effort with nearby Garage Santa Lucia ensures a smooth parking experience, despite the high expense.
For families, the hotel is highly accommodating, offering spacious rooms and suites suitable for children. The overall family-friendly environment, thoughtful amenities and welcoming atmosphere make it an excellent choice for family vacations.
Lastly, the beds at Eurostars Hotel Excelsior are generally praised for their comfort with many guests enjoying a restful sleep experience. Despite some occasional issues with mattress comfort and condition, the majority of reviews highlight high satisfaction with the bedding quality.
Overall, Eurostars Hotel Excelsior excels in providing elegant accommodations, excellent service and remarkable views, making it a favored choice for travelers visiting Naples.
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The breakfast experience at the hotel is also well-regarded, featuring a diverse selection of regional specialties and fresh products served on the scenic rooftop terrace. The quality and abundance of the buffet, along with the attentive and friendly service, enhance the overall dining experience. Despite some criticisms regarding the variety and temperature of the hot food and the high cost of breakfast, the general sentiment remains positive.
Dinner at the hotel's penthouse restaurant is lauded for its magical panoramic views and charming terrace setting. Guests appreciate the professional and helpful staff who enrich their dining experience. While opinions on food quality vary with some finding the cuisine exceptional and others less impressed, the dining experience with views of the Gulf and the castle is memorable for most guests.
Rooms are frequently praised for their spaciousness, elegance and cleanliness. Many guests enjoy the beautifully decorated interiors and the spectacular sea views from large balconies and terraces. Comfort and soundproofing are noted as key features, ensuring a restful stay. Though a few rooms might appear outdated, the overall experience is enhanced by the classic charm and historical elegance of the accommodations.
Cleanliness standards at Eurostars Hotel Excelsior are generally high with many guests highlighting the spotless condition of the rooms and common areas. Occasional lapses in maintenance are noted, but the overall perception of the hotel's hygiene remains positive.
The staff at the hotel are commended for their friendliness, professionalism and attentiveness, contributing significantly to a welcoming atmosphere. Exceptional service from team members like Giuseppe, Rita, Lucio and others is frequently mentioned, enhancing guests' stay experiences.
Despite the hotel's luxurious amenities, the WiFi service is a notable downside with frequent complaints about weak and unstable connectivity. An upgrade in this area would greatly benefit guests.
Valet parking is efficient and convenient, although the cost and separate billing can be a concern for some guests. The collaborative effort with nearby Garage Santa Lucia ensures a smooth parking experience, despite the high expense.
For families, the hotel is highly accommodating, offering spacious rooms and suites suitable for children. The overall family-friendly environment, thoughtful amenities and welcoming atmosphere make it an excellent choice for family vacations.
Lastly, the beds at Eurostars Hotel Excelsior are generally praised for their comfort with many guests enjoying a restful sleep experience. Despite some occasional issues with mattress comfort and condition, the majority of reviews highlight high satisfaction with the bedding quality.
Overall, Eurostars Hotel Excelsior excels in providing elegant accommodations, excellent service and remarkable views, making it a favored choice for travelers visiting Naples.
Luxury Hotel
Historic Hotel
Year erected: 1908
What is the history of the property?
The Eurostars Hotel Excelsior 4* is a 20th century palace located in Santa Lucia, on the coast of Naples, on land reclaimed from the sea in the 19th century, after the unification of Italy.
Its origins lie with the Swiss business family Kraft, who built the hotel on Via Partenope.
Since the Zurich-based Hotel Enterprises signed the contract to purchase the land, the Excelsior was designed, built and furnished in just two years. It officially opened its doors to the public at the end of January 1908, after being built in the record time of ten months.
Members of the nobility and personalities from all over the world were present at the inauguration. It became operational in 1909, and its architect Emil Vogt also built the Excelsior hotels in Rome and Florence.
The Excelsior served as the Presidium of the Red Cross during World War I and was bombed during World War II, first as a hospital and then as headquarters for American troops.
The bombing in August 1943 caused serious damage to the building, which was taken over by Ciga Hotels in 1935. After the war, it was rebuilt with the addition of a floor and a complete renovation of the interior. It reopened in 1947 without any alterations to the exterior, as the "Ritz" style sought by the architect Vogt was to remain unchanged.
The Eurostars Hotel Excelsior 4* is a 20th century palace located in Santa Lucia, on the coast of Naples, on land reclaimed from the sea in the 19th century, after the unification of Italy.
Its origins lie with the Swiss business family Kraft, who built the hotel on Via Partenope.
Since the Zurich-based Hotel Enterprises signed the contract to purchase the land, the Excelsior was designed, built and furnished in just two years. It officially opened its doors to the public at the end of January 1908, after being built in the record time of ten months.
Members of the nobility and personalities from all over the world were present at the inauguration. It became operational in 1909, and its architect Emil Vogt also built the Excelsior hotels in Rome and Florence.
The Excelsior served as the Presidium of the Red Cross during World War I and was bombed during World War II, first as a hospital and then as headquarters for American troops.
The bombing in August 1943 caused serious damage to the building, which was taken over by Ciga Hotels in 1935. After the war, it was rebuilt with the addition of a floor and a complete renovation of the interior. It reopened in 1947 without any alterations to the exterior, as the "Ritz" style sought by the architect Vogt was to remain unchanged.
What was the era and/or the architectural style in which the property was built?
Each room in the hotel is unique, furnished with antiques that create a fin de siècle atmosphere. This elegance reaches its climax in the Royal Suite, whose walls are covered with silk from San Leucio and adorned with precious engravings. The Venetian wardrobe, like the other furniture, remains unchanged, hand-painted and trimmed with gold sequins. On an antique table rests an embellished mirror crowned with a golden eagle.
Show more...Each room in the hotel is unique, furnished with antiques that create a fin de siècle atmosphere. This elegance reaches its climax in the Royal Suite, whose walls are covered with silk from San Leucio and adorned with precious engravings. The Venetian wardrobe, like the other furniture, remains unchanged, hand-painted and trimmed with gold sequins. On an antique table rests an embellished mirror crowned with a golden eagle.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
About Eurostars Hotel Excelsior
License: 15063049ALB0475, IT063049A1AOBMGGOX
Guest Reviews
Location
The hotel’s splendid location on the Lungomare promenade is particularly praised for its picturesque surroundings and proximity to the marina, the harbor and the ferry terminal. Reviewers note the romantic setting, grand historical charm and luxurious facilities, which make staying here a delightful experience. The rooftop terrace offers breathtaking sea views, further enhancing the hotel's appeal.
Additionally, the hotel's convenient position in a safe, prosperous area adds to its allure, as does the friendly and professional staff. Overall, the Eurostars Hotel Excelsior’s privileged location on the Naples waterfront, combined with its stunning vistas and elegant ambiance, make it a highly recommended choice for visitors.
Breakfast
The breakfast room itself was frequently mentioned as spacious and beautifully designed. Reviews often noted the abundance and quality of the buffet with some guests even describing it as a feast. The variety of options, including fresh products and excellent pastries, contributed to the positive remarks. Service during breakfast was generally well-regarded with staff being attentive and friendly, enhancing the overall experience.
However, there were some areas of improvement noted by guests. A few mentioned that the breakfast could be more varied and that certain items, particularly the hot food, were sometimes served cold. The price of breakfast, at 30 euros per person, was often cited as too high for the value provided with some guests recommending improvements to justify the cost.
There were also occasional comments about slow service and some issues related to the replenishment of food items towards the end of the breakfast period. Despite these criticisms, the overarching sentiment is that the breakfast at Eurostars Hotel Excelsior is a highlight, especially when enjoyed on the scenic rooftop terrace.
Dinner
Service at the restaurant is often highlighted as professional and helpful with staff members like Alessandro and Gianluca receiving specific commendation for making dinner reservations and providing excellent recommendations. The rooftop restaurant and bar are also noted for their beauty and pleasant atmosphere, making them ideal for both dining and drinks.
However, reviews are mixed regarding the food quality. While some guests have had great, delicious meals that they describe as gourmet experiences, others found the menu limited and the cuisine not meeting their expectations. Traditional Italian dishes are cleverly revisited, but some guests felt the food was odd or not reflective of conventional Italian fare.
The consistency of service and food quality appears high, but the restaurant does close early, which could be a downside for late diners. Prices are considered quite high by some, especially for the terrace restaurant.
Overall, dining at Eurostars Hotel Excelsior is generally praised for its setting and service with some variability in food satisfaction. The experience of eating with a view of the Gulf and the castle is particularly unforgettable for many guests.
Rooms
Comfort is a key theme in reviews with many noting the large, comfy beds and the overall coziness of the accommodations. The rooms are described as quiet, offering soundproofing that allows for a restful stay. Cleanliness standards are consistently high with rooms frequently noted as spotlessly clean and tidy.
Suites receive special mention for their luxury and spaciousness, often featuring multiple bathrooms, walk-in closets and expansive living areas. The hotel’s classic charm and historical elegance are appreciated, adding to the unique and sophisticated atmosphere.
However, some reviews mention that a few rooms appear outdated and in need of renovation with issues like worn-out furniture and dated decor. Despite these occasional drawbacks, the overall spaciousness, elegant decor and awe-inspiring views create a memorable stay experience at Eurostars Hotel Excelsior.
Beds
However, opinions on bed comfort vary. While a majority found the mattresses to be very comfortable, some guests noted issues such as mattresses being too soft or deformed. A few mentioned that the beds moved and folded in odd ways, impacting sleep quality. Moreover, certain details like blackened headrests and springs in the mattresses received negative feedback from some sleepers.
Despite these occasional criticisms, the general consensus leans towards high satisfaction with the bed offerings at the hotel. The combination of large, soft beds, premium bedding and a generally comfortable sleeping environment stands out as a strong point for Eurostars Hotel Excelsior.
Cleanliness
Many guests note the consistent cleaning efforts with rooms often described as being kept in excellent condition, featuring fresh towels and well-maintained facilities. Some reviews specifically praise the cleanliness of the bathrooms, noting it as spotless. The lobby and hallways also receive specific mentions for their cleanliness, adding to the positive perception of the hotel's hygiene standards.
However, not all reviews are entirely positive. A few guests express concerns about areas needing more attention, such as moldy bathrooms, dirty carpets and some neglected cleaning spots like under nightstands or doors. Despite these occasional lapses, the overall consensus remains favorable with numerous guests noting impeccable cleanliness, especially in rooms designed for luxury.
In summary, Eurostars Hotel Excelsior generally succeeds in maintaining high cleanliness standards, contributing to a comfortable and welcoming environment, albeit with occasional areas that could benefit from more thorough cleaning.
Staff
The overall impression of the staff's demeanor is one of politeness and courtesy, contributing to the hotel's welcoming atmosphere. Morning and breakfast service is frequently praised with many guests appreciating the high level of professionalism and the quality of the food. The concierge service, particularly figures like Sarah, has also been singled out for their helpful and kind assistance.
Despite some isolated incidents of less positive experiences, such as occasionally inconsistent service at the reception and indifferent or unhelpful attitudes, the prevailing sentiment remains overwhelmingly positive. The hotel's management and service teams seem committed to delivering exceptional guest experiences, earning repeated commendations from long-term and first-time visitors alike. This dedication to service excellence makes Eurostars Hotel Excelsior a standout choice for travelers seeking both comfort and outstanding hospitality.
Wi-Fi
Several reviews highlight issues with the WiFi being weak or virtually non-existent, especially in the rooms and common areas, which can pose a problem for those needing to stay connected during their travels. The connectivity seems to fluctuate with floor levels; some guests found better signals on higher floors but still deemed the overall experience insufficient.
The slow and unstable internet connection has been a recurring complaint. Guests have reported difficulties in performing simple online tasks, which indicates that the current service might not be suitable for business travelers or anyone requiring consistent internet access.
In summary, while Eurostars Hotel Excelsior excels in many areas, the WiFi service falls short of expectations and an upgrade would significantly enhance the overall guest experience.
Parking
However, the cost of parking can be a notable concern with several guests mentioning the high expense. The daily rate is EUR 30 and the bill is paid separately from the hotel stay, which some may find inconvenient. While the valet service is praised for its efficiency, the overall parking expense might not suit every budget. Additionally, there is an acknowledgment that the parking structure could feel less secure, although it is not directly managed by the hotel.
Despite these drawbacks, the proximity to taxi parking and the helpful nature of the concierge stand out as positive points, ensuring that transportation needs are well catered to at the Eurostars Hotel Excelsior.
Family
Families also appreciated the hotel's convenient room configurations, such as twin rooms with ample space and small balconies, as well as suites that cater to both parents and children. While some guests have pointed out that navigating the hotel with strollers can be challenging, overall, the hotel is seen as a lovely family-friendly destination with a welcoming atmosphere for families. The combination of spacious rooms, thoughtful amenities and a warm environment makes Eurostars Hotel Excelsior a great spot for a memorable family stay.
4 Star
Guests are particularly impressed with the spaciousness of the rooms and the variety and quality of the breakfast offerings. The quality and services provided align well with four-star standards, making the price point appropriate for the experience.
A few critical points include the lack of irons in the rooms and some opinions suggesting the hotel trends more toward a three-star experience for the services provided. However, these are overshadowed by the overwhelmingly positive reviews. With its rich history, impeccable cleanliness and excellent location, Eurostars Hotel Excelsior stands out as a hidden gem that promises an almost fairytale-like stay, making it truly deserving of its four-star rating.
Business
Business travelers will find the hotel's refined atmosphere and elegant rooms to be ideal for both work and relaxation. Modern technology in the rooms, along with well-maintained meeting and conference rooms, ensures that business operations can be conducted efficiently. The hotel's terrace serves as a perfect spot for a mix of work and relaxation, further enhancing its appeal.
Moreover, the hotel's supportive staff excels in offering pointers and recommendations, enhancing the overall experience for business visitors. The property stands out for its beautiful, historic setting combined with business services, making it an excellent choice for business gatherings, meetings and conferences.
Despite a minor drawback of poor WiFi mentioned by some, the hotel's overall services and facilities still render it a top-notch destination for business purposes. Its strategic location allows easy access to the center of tourism, adding to its convenience for business travelers seeking to balance work and leisure.
Accessible
Historic
The building itself, dating back to 1908, has been accurately restored and preserved, maintaining its historic charm while offering modern amenities. This gives the hotel an unrivaled authenticity, making it a true embodiment of Naples' rich past. The grandeur and elegance evident in the hotel’s design speak volumes about its storied past, making it a place deserving of respect and admiration.
Guests are often captivated by the hotel's glamorous and classic style, reminiscent of a bygone era, yet it remains extremely well-maintained. The picturesque waterfront location only adds to its historical allure, offering a unique glimpse into the old atmospheres of Naples. Staying at Eurostars Hotel Excelsior is akin to stepping back in time, where the elegance and history of the structure provide a splendid backdrop for any visit to this beautiful city.
Honeymoon
Luxury
The hotel’s dining options and accommodations evoke a chic and glamorous ambiance, making it suitable for special occasions like honeymoons. Many reviews highlight the incredible staff and top-of-the-range service, ensuring guests feel pampered throughout their stay.
While some elements of the hotel reflect an old-fashioned luxury, the overall experience remains one of true luxury and elegance. Guests enjoy the unique combination of historical charm and modern amenities, making the hotel both luxurious and welcoming.
Moreover, the hotel's historical significance in the city adds an extra layer of intrigue and prestige, making it a landmark in its own right. The unbeatable views and luxurious balconies are highlighted frequently, adding to the overall appeal of this beautifully maintained fin de siecle grand hotel. Given its high-class offerings and superb location, Eurostars Hotel Excelsior is considered excellent value for money by many of its guests.
Romantic
Numerous reviews highlight the romantic ambiance and old-world charm that pervades the hotel, creating a magical experience for couples. An evening on the terrace with its unique vistas and serene atmosphere, adds to the enchanting stay. The hotel seems to effortlessly blend authentic period features with modern romantic touches, ensuring a memorable experience for guests.
Whether you're enjoying a romantic evening, a quiet date night or just savoring the beautiful, symbolic location, Eurostars Hotel Excelsior is a standout choice for romance. Its special ambiance, marked by a hint of old grandeur, leaves couples with a longing to return for more romantic getaways.
No, Eurostars Hotel Excelsior doesn't have any pool.
No, a spa isn't available at Eurostars Hotel Excelsior.
No, Eurostars Hotel Excelsior doesn't allow dogs.
No, parking facilities aren't available at Eurostars Hotel Excelsior.
Yes, Eurostars Hotel Excelsior has a gym.
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