ANA Crowne Plaza Narita by IHG
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Summary of reviewsANA Crowne Plaza Narita by IHG, is highly praised for its strategic location near Narita Airport, offering exceptional convenience for travelers with early morning or odd-hour flights. The complimentary shuttle service ensures seamless transportation to and from the airport, enhancing its appeal as an ideal stopover for those needing quick access to transport hubs. The hotel also enjoys proximity to Narita city and Aeon Mall, making it suitable for last-minute shopping and dining.
The hotel earns remarkable reviews for its breakfast service, which offers a rich assortment of Japanese and Western options that cater to diverse tastes. The buffet breakfast is described as phenomenal with highlights like the omelet/egg station and attentive staff adding to the positive experience. Additionally, the stringent COVID-19 prevention measures at the buffet enhance guests' comfort and safety.
Dinner options at the hotel generally receive favorable feedback. Guests particularly enjoy the tepanyaki restaurant and the buffet dinner, which offer delicious and well-presented meals. Although some find the prices high and the menu choices limited, the overall dining experience is considered enjoyable with a good variety of set and à la carte options.
The hotel rooms, although described as spacious and comfortable with clean beds and amenities, show signs of aging and are in need of refurbishment. While some rooms carry unpleasant odors and have outdated furniture, the overall feedback underscores their functionality and space, making them practical for travelers who prioritize comfort.
Cleanliness is regularly commended with rooms often described as impeccably clean, contributing to an overall pleasant experience. However, isolated incidents of overlooked areas like bathtubs and floors indicate a need for more thorough consistency in cleaning.
The staff at ANA Crowne Plaza Narita receive high praise for their professionalism, friendliness and helpfulness. The welcoming and attentive service provided by reception, shuttle bus staff and restaurant employees significantly enhances the guest experience. Despite a few isolated incidents of inefficiency, the overall sentiment is extremely positive.
WiFi connectivity varies with many guests appreciating the complimentary and reliable service, while others face issues like weak signals and intermittent access, sometimes requiring payment for internet in rooms.
Guests generally have positive experiences with the hotel's spa, gym and pool. The spa offers a relaxing environment, although occasional closures for maintenance are noted. The gym is well-equipped and open 24 hours, while the heated pool and sauna receive praise despite not being free and having restricted hours.
Families find the hotel accommodating with spacious rooms and additional amenities like a 24-hour FamilyMart in the lobby for essentials. The convenient shuttle service to the airport and the large, comfortable family rooms are particularly appreciated.
Parking is straightforward with ample, convenient on-site spaces, although the lot is uncovered. The fees are considered a good deal compared to Tokyo's rates, adding to the hotel’s overall convenience.
While bed comfort receives mixed reviews with some guests finding the beds either too hard or too small, the positive feedback highlights clean and comfortable bedding that enhances sleep quality for many guests.
Overall, the ANA Crowne Plaza Narita offers a comfortable and convenient stay with excellent service, particularly suited for travelers needing proximity to Narita Airport. Though some amenities have room for improvement, the hotel's location, attentive staff and practical facilities make it a favored choice for both short stopovers and longer stays.
Categories
The hotel earns remarkable reviews for its breakfast service, which offers a rich assortment of Japanese and Western options that cater to diverse tastes. The buffet breakfast is described as phenomenal with highlights like the omelet/egg station and attentive staff adding to the positive experience. Additionally, the stringent COVID-19 prevention measures at the buffet enhance guests' comfort and safety.
Dinner options at the hotel generally receive favorable feedback. Guests particularly enjoy the tepanyaki restaurant and the buffet dinner, which offer delicious and well-presented meals. Although some find the prices high and the menu choices limited, the overall dining experience is considered enjoyable with a good variety of set and à la carte options.
The hotel rooms, although described as spacious and comfortable with clean beds and amenities, show signs of aging and are in need of refurbishment. While some rooms carry unpleasant odors and have outdated furniture, the overall feedback underscores their functionality and space, making them practical for travelers who prioritize comfort.
Cleanliness is regularly commended with rooms often described as impeccably clean, contributing to an overall pleasant experience. However, isolated incidents of overlooked areas like bathtubs and floors indicate a need for more thorough consistency in cleaning.
The staff at ANA Crowne Plaza Narita receive high praise for their professionalism, friendliness and helpfulness. The welcoming and attentive service provided by reception, shuttle bus staff and restaurant employees significantly enhances the guest experience. Despite a few isolated incidents of inefficiency, the overall sentiment is extremely positive.
WiFi connectivity varies with many guests appreciating the complimentary and reliable service, while others face issues like weak signals and intermittent access, sometimes requiring payment for internet in rooms.
Guests generally have positive experiences with the hotel's spa, gym and pool. The spa offers a relaxing environment, although occasional closures for maintenance are noted. The gym is well-equipped and open 24 hours, while the heated pool and sauna receive praise despite not being free and having restricted hours.
Families find the hotel accommodating with spacious rooms and additional amenities like a 24-hour FamilyMart in the lobby for essentials. The convenient shuttle service to the airport and the large, comfortable family rooms are particularly appreciated.
Parking is straightforward with ample, convenient on-site spaces, although the lot is uncovered. The fees are considered a good deal compared to Tokyo's rates, adding to the hotel’s overall convenience.
While bed comfort receives mixed reviews with some guests finding the beds either too hard or too small, the positive feedback highlights clean and comfortable bedding that enhances sleep quality for many guests.
Overall, the ANA Crowne Plaza Narita offers a comfortable and convenient stay with excellent service, particularly suited for travelers needing proximity to Narita Airport. Though some amenities have room for improvement, the hotel's location, attentive staff and practical facilities make it a favored choice for both short stopovers and longer stays.
Hotel with Spa
ANA Crowne Plaza Narita, an IHG Hotel boasts an in-house spa that offers authentic aesthetic massages with a variety of aromatic oils to help guests restore their skin and internal organs. The Marie Grace Spa provides a deeply relaxing experience to release the stresses of everyday life, while the Shiatsu Massage is available exclusively to guests. The spa amenities include a massage therapist, and various treatments such as beauty treatments, facials, foot reflexology and neck reflexology. These treatments are designed to help guests unwind, release tension and rejuvenate their mind, body and soul.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
ANA Crowne Plaza Narita by IHG, boasts an excellent location near Narita Airport, making it ideal for travelers with early morning or odd-hour flights. The hotel is conveniently situated just 10-15 minutes from the airport, offering a free shuttle service that provides seamless transportation to and from the terminals. Guests appreciate the quick access and describe the location as perfect for those needing easy access to the airport.
Not only is the hotel proximate to the airport, but it's also well-connected to Narita city, providing a balanced mix of convenience and comfort. Many travelers highlight the natural surroundings and the proximity to Aeon Mall increases its appeal for last-minute shopping or dining options before catching a flight. Despite the pandemic's impact on shuttle schedules, the hotel has maintained efficient transport solutions, ensuring guests can count on timely pickups when needed.
The location's convenience extends beyond the essentials, offering a peaceful environment while being close enough to multiple transport hubs. Whether for a short stopover or a longer stay to explore Narita and surrounding areas, ANA Crowne Plaza Narita stands out for its strategic positioning and reliable transport services.
At ANA Crowne Plaza Narita by IHG, the breakfast experience is frequently praised by guests for its excellence and variety. The breakfast buffet stands out for its rich assortment of options, catering to both Japanese and Western tastes. Guests consistently highlight the deliciousness of the food, often describing it as phenomenal, superb and top-notch. The extensive selection ensures that there is something for everyone with many reviews noting the large variety and abundance of dishes available.
The buffet breakfast is not only flavorful but also offers great value for money, making it a memorable part of the stay. Breakfast also includes an omelet/egg station, which is particularly appreciated. The staff working during breakfast hours receive commendations for their kindness and attention.
In addition to the variety, the measures taken for preventing COVID-19 infection at the buffet are noted as perfect, adding an extra layer of comfort for the guests. Whether guests are looking for a hearty meal before a flight or just appreciate a good breakfast, the offerings at ANA Crowne Plaza Narita repeatedly leave a strong and positive impression.
Dinner at ANA Crowne Plaza Narita by IHG, generally receives favorable reviews highlighting a variety of satisfying dining experiences. The tepanyaki restaurant is highly praised with many guests enjoying delicious and well-presented meals. The buffet dinner stands out, offering a great selection of tasty food that exceeds expectations. Several reviews commend the overall high quality of the restaurant food, emphasizing delightful dishes such as the curry and other Japanese cuisine options.
The restaurant environment itself is described as lovely with adequate all-day dining and a comforting atmosphere at Ceres. Despite some criticism regarding high prices and limited menu choices at certain restaurants, the dining options within the hotel are well-regarded, providing both set menus and à la carte options which guests found enjoyable and reasonably priced. Room service also receives mixed feedback with some finding the meals very delicious, while others were less satisfied.
In summary, guests generally have a positive dining experience at ANA Crowne Plaza Narita, appreciating the delicious food and diverse menu options, though the cost and availability of reasonably priced meals pose some concerns for a few diners.
Rooms at ANA Crowne Plaza Narita by IHG, offer a mixed experience. They are notably spacious and often much larger than typical Tokyo accommodations, providing ample space for families and groups. Many guests appreciated the comfort of the beds and the cleanliness of the rooms, describing them as very comfortable and well equipped.
However, the hotel does show signs of age with rooms frequently described as outdated and in need of refurbishment. Some rooms carry unpleasant smells such as cigarette smoke, fish and mustiness and there are reports of poorly-maintained carpets and furniture. Despite these issues, the rooms are generally quiet and functional, making them suitable for a convenient stay near the airport.
Overall, while the rooms may not offer modern luxury, they are clean, spacious and equipped with necessary amenities, making them a practical choice for travelers prioritizing space and comfort.
At ANA Crowne Plaza Narita, the feedback concerning the beds is notably mixed. Many guests have enjoyed the comfort provided with several stating that the beds were comfortable, clean and conducive to a good night's sleep. Certain reviewers also highlighted the comfortable bedding and praised the fluffy, supportive pillows that contributed to a restful experience.
However, there is also significant feedback pointing to issues with bed comfort. Several guests found the beds to be too hard with descriptions of rock-hard surfaces and excessive firmness being common. Others mentioned uncomfortable experiences due to the beds being too small or sinking in the middle.
The overall sentiment shows a range of experiences, from high praise for comfortable, high-quality beds to dissatisfaction with firmness and size. Nonetheless, the positive reviews highlight that when the beds meet expectations, they significantly enhance the stay at this hotel.
Guests often commend ANA Crowne Plaza Narita by IHG, for its high standard of room cleanliness, describing rooms as very clean, exceptionally clean and spotlessly clean. Many reviews highlight the consistent maintenance of cleanliness throughout their stay with positive remarks about the clean and comfortable rooms contributing to a pleasant hotel experience.
However, some guests mentioned areas that could use improvement. Feedback points out that while rooms are generally clean, there are isolated issues such as occasional hair in bathtubs and on floors and a need for more thorough cleaning in specific areas like floors and windows. Additionally, some aspects of the property, including the bathroom and elevator, were noted to be showing their age and in need of refreshing.
Overall, while the hotel receives positive feedback for its cleanliness with rooms commonly described as clean and comfortable, there are a few instances where guests felt cleanliness standards could be more thorough and consistent.
Visitors to the ANA Crowne Plaza Narita by IHG, consistently highlight the commendable service provided by the staff. While there are occasional mentions of some negative interactions and inefficiencies, the overwhelming majority of reviews emphasize the friendly, helpful and professional demeanor of the hotel's personnel.
Reception staff are frequently described as welcoming and accommodating, creating a pleasant check-in experience. Multiple guests have noted the attentive and polite service from the front desk employees, as well as the kindness and efficiency of the shuttle bus staff. The cleaning staff and those working in the restaurant and pool areas are also praised for their excellent service.
Kindness and responsiveness seem to be a hallmark of the employees with many reviews mentioning the staff's proactive assistance, whether helping with luggage or responding promptly to requests. The concierge and other front-line staff receive accolades for their courteous and respectful interaction with guests.
Overall, despite some isolated incidents of unfriendliness or inefficiency, the consistent recognition of the staff’s friendliness, professionalism and willingness to go above and beyond contributes significantly to a positive and welcoming atmosphere at this hotel.
The WiFi situation at ANA Crowne Plaza Narita by IHG, offers a mixed experience for guests. Many reviewers appreciated the complimentary WiFi, noting its usefulness and the fact that it connected without any problems. Some praised the internet service for being fast and running flawlessly. However, there are also mentions of a lack of wifi in the rooms and instances of guests having to pay for internet access. A few guests experienced weak or intermittent WiFi signals with occasional disconnections requiring repeated logins. Despite these issues, overall feedback indicates that when the WiFi works, it works well.
ANA Crowne Plaza Narita by IHG, boasts a commendable spa area that many guests found to be perfect and truly relaxing. The spa facilities, including a sauna and pool, offer a comfortable space for unwinding. Although there were instances when the spa and sauna were closed for maintenance, those who experienced the amenities generally spoke highly of their quality and ambiance. Guests appreciated the addition of a delicious BBQ option, enhancing the overall spa experience. Despite occasional closures, the well-maintained and serene environment of the spa makes it a noteworthy feature of the hotel.
The gym at ANA Crowne Plaza Narita by IHG, receives positive feedback from guests for its satisfactory and well-maintained facilities. The fitness center is described as spacious and well-equipped, offering comprehensive machines that cater to various workout needs. Guests appreciate the 24-hour access, allowing for flexible workout schedules. The quality of both the gym and the swimming pool is unexpectedly high for a hotel gym, making it a commendable feature for fitness enthusiasts traveling through Narita.
ANA Crowne Plaza Narita offers guests a variety of leisure options, including a heated pool and a sauna, which have received positive reviews for their comfort and pleasant ambiance. Guests appreciate that the pool is accessible even after check-out and have noted that the pool area is great with some even enjoying a delicious BBQ there. Though some reviewers mentioned a glance at the pool looked nice, it was mainly the overall experience that left a good impression with a friendly and helpful staff contributing to the positive atmosphere. However, potential visitors should be aware that the pool is not free, as it requires an additional fee and it is closed on Wednesdays. Furthermore, the pool's opening hours might be inconvenient for business travelers. Despite these minor drawbacks, the hotel's pool and sauna are generally well-regarded by those who used them.
ANA Crowne Plaza Narita offers guests a convenient and spacious parking experience. There is ample parking space available on-site, ensuring that guests do not face difficulty finding a spot. The parking fees are noted to be a great deal, especially in comparison to rates found in Tokyo. While the parking lot is uncovered, guests have highlighted the convenience and ease of parking at the hotel. Additionally, for travelers heading to or from Narita Airport, the hotel offers a complimentary shuttle bus service, adding an extra layer of convenience for guests managing their transportation.
The ANA Crowne Plaza Narita by IHG, garners positive feedback from families, especially those needing a hotel near the airport on short notice. Many found the hotel conveniently located with easy access to Narita Airport and the city. Overall, the staff are praised for their friendliness and helpfulness, contributing to a welcoming atmosphere.
Families are particularly satisfied with the spacious and comfortable rooms with one review noting that even with several pieces of luggage, the room remained spacious. The family rooms receive high marks for their suitability and comfort with remarks indicating they are well-liked even by young children. The available 24-hour FamilyMart in the lobby adds an extra layer of convenience, offering easy access to essentials.
Additional amenities such as internet connections that run smoothly and a comfortable bed further enhance the experience. The convenient shuttle bus service is also a highlight, making transit to and from the airport hassle-free. The breakfast is considered great, adding to the overall positive family-friendly vibe.
However, one review pointed out a minor inconvenience where the room arrangement was initially set up for two people despite a booking for a larger group, leading to insufficient towels and glasses. Despite this, the overall satisfaction remains high with many expressing a willingness to stay again when traveling to Tokyo.
ANA Crowne Plaza Narita by IHG, receives a mix of feedback regarding its four-star rating. Positive phrases frequently commend the hotel for its cleanliness, service, facilities and overall value. Guests mention that the hotel boasts a pleasant atmosphere with a sense of luxury, which aligns it closely with a four-star experience. The pool and gym facilities receive special mention for their quality, further supporting the hotel's high standing.
The hotel's location near the airport is highlighted for its convenience, making it a suitable accommodation solution for travelers, especially given its competitive pricing. Some reviews, however, suggest that the hotel might have been more fitting of a four-star rating when newer, indicating that it might feel more like a high-grade business hotel now.
Critiques include the limited and costly dinner options, as well as the shuttle bus not serving Terminal 3, which some guests found inconvenient. While it is not universally recommended, the consensus points towards a solid four-star rating, particularly for those prioritizing cleanliness, service and proximity to the airport.
ANA Crowne Plaza Narita by IHG, stands out as a practical choice for business travelers. The hotel boasts excellent facilities designed for business meetings with practical rooms that cater well to professional needs. Guests find the location convenient for business activities and meetings, particularly appreciating its close proximity to the airport.
The office facilities and meeting rooms receive high praise for their quality and the free shuttle bus service enhances convenience by providing reliable transportation between the hotel and the airport. The internet connections are noted for working flawlessly, an essential feature for business travelers who need dependable online access.
Despite a significant decrease in both tourists and business travelers, visitors to ANA Crowne Plaza Narita remark on its excellent hospitality and helpful services. The beautiful garden view and great breakfast add an extra touch of comfort and satisfaction.
However, some reviews point out that certain business requests couldn't be accommodated by the staff and that the hotel, while practical for business, may not meet the expectations of a four-star rating. Nonetheless, the overall impression is positive, making it a suitable destination for business trips.
The heated pool at ANA Crowne Plaza Narita by IHG, consistently receives praise for its quality and appeal. Guests frequently describe the pool area as good, nice and sufficient with some highlighting it as perfect and excellent. The indoor pool, which is available for guests, is described as looking great and brilliant. Additionally, the spa area surrounding the heated pool is noted as wonderful. Overall, the hotel's heated pool stands out as a well-regarded feature, providing a pleasant and enjoyable experience.
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Location
Not only is the hotel proximate to the airport, but it's also well-connected to Narita city, providing a balanced mix of convenience and comfort. Many travelers highlight the natural surroundings and the proximity to Aeon Mall increases its appeal for last-minute shopping or dining options before catching a flight. Despite the pandemic's impact on shuttle schedules, the hotel has maintained efficient transport solutions, ensuring guests can count on timely pickups when needed.
The location's convenience extends beyond the essentials, offering a peaceful environment while being close enough to multiple transport hubs. Whether for a short stopover or a longer stay to explore Narita and surrounding areas, ANA Crowne Plaza Narita stands out for its strategic positioning and reliable transport services.
Breakfast
The buffet breakfast is not only flavorful but also offers great value for money, making it a memorable part of the stay. Breakfast also includes an omelet/egg station, which is particularly appreciated. The staff working during breakfast hours receive commendations for their kindness and attention.
In addition to the variety, the measures taken for preventing COVID-19 infection at the buffet are noted as perfect, adding an extra layer of comfort for the guests. Whether guests are looking for a hearty meal before a flight or just appreciate a good breakfast, the offerings at ANA Crowne Plaza Narita repeatedly leave a strong and positive impression.
Dinner
The restaurant environment itself is described as lovely with adequate all-day dining and a comforting atmosphere at Ceres. Despite some criticism regarding high prices and limited menu choices at certain restaurants, the dining options within the hotel are well-regarded, providing both set menus and à la carte options which guests found enjoyable and reasonably priced. Room service also receives mixed feedback with some finding the meals very delicious, while others were less satisfied.
In summary, guests generally have a positive dining experience at ANA Crowne Plaza Narita, appreciating the delicious food and diverse menu options, though the cost and availability of reasonably priced meals pose some concerns for a few diners.
Rooms
However, the hotel does show signs of age with rooms frequently described as outdated and in need of refurbishment. Some rooms carry unpleasant smells such as cigarette smoke, fish and mustiness and there are reports of poorly-maintained carpets and furniture. Despite these issues, the rooms are generally quiet and functional, making them suitable for a convenient stay near the airport.
Overall, while the rooms may not offer modern luxury, they are clean, spacious and equipped with necessary amenities, making them a practical choice for travelers prioritizing space and comfort.
Beds
However, there is also significant feedback pointing to issues with bed comfort. Several guests found the beds to be too hard with descriptions of rock-hard surfaces and excessive firmness being common. Others mentioned uncomfortable experiences due to the beds being too small or sinking in the middle.
The overall sentiment shows a range of experiences, from high praise for comfortable, high-quality beds to dissatisfaction with firmness and size. Nonetheless, the positive reviews highlight that when the beds meet expectations, they significantly enhance the stay at this hotel.
Cleanliness
However, some guests mentioned areas that could use improvement. Feedback points out that while rooms are generally clean, there are isolated issues such as occasional hair in bathtubs and on floors and a need for more thorough cleaning in specific areas like floors and windows. Additionally, some aspects of the property, including the bathroom and elevator, were noted to be showing their age and in need of refreshing.
Overall, while the hotel receives positive feedback for its cleanliness with rooms commonly described as clean and comfortable, there are a few instances where guests felt cleanliness standards could be more thorough and consistent.
Staff
Reception staff are frequently described as welcoming and accommodating, creating a pleasant check-in experience. Multiple guests have noted the attentive and polite service from the front desk employees, as well as the kindness and efficiency of the shuttle bus staff. The cleaning staff and those working in the restaurant and pool areas are also praised for their excellent service.
Kindness and responsiveness seem to be a hallmark of the employees with many reviews mentioning the staff's proactive assistance, whether helping with luggage or responding promptly to requests. The concierge and other front-line staff receive accolades for their courteous and respectful interaction with guests.
Overall, despite some isolated incidents of unfriendliness or inefficiency, the consistent recognition of the staff’s friendliness, professionalism and willingness to go above and beyond contributes significantly to a positive and welcoming atmosphere at this hotel.
Wi-Fi
Spa
Gym
Pool
Parking
Family
Families are particularly satisfied with the spacious and comfortable rooms with one review noting that even with several pieces of luggage, the room remained spacious. The family rooms receive high marks for their suitability and comfort with remarks indicating they are well-liked even by young children. The available 24-hour FamilyMart in the lobby adds an extra layer of convenience, offering easy access to essentials.
Additional amenities such as internet connections that run smoothly and a comfortable bed further enhance the experience. The convenient shuttle bus service is also a highlight, making transit to and from the airport hassle-free. The breakfast is considered great, adding to the overall positive family-friendly vibe.
However, one review pointed out a minor inconvenience where the room arrangement was initially set up for two people despite a booking for a larger group, leading to insufficient towels and glasses. Despite this, the overall satisfaction remains high with many expressing a willingness to stay again when traveling to Tokyo.
4 Star
The hotel's location near the airport is highlighted for its convenience, making it a suitable accommodation solution for travelers, especially given its competitive pricing. Some reviews, however, suggest that the hotel might have been more fitting of a four-star rating when newer, indicating that it might feel more like a high-grade business hotel now.
Critiques include the limited and costly dinner options, as well as the shuttle bus not serving Terminal 3, which some guests found inconvenient. While it is not universally recommended, the consensus points towards a solid four-star rating, particularly for those prioritizing cleanliness, service and proximity to the airport.
Business
The office facilities and meeting rooms receive high praise for their quality and the free shuttle bus service enhances convenience by providing reliable transportation between the hotel and the airport. The internet connections are noted for working flawlessly, an essential feature for business travelers who need dependable online access.
Despite a significant decrease in both tourists and business travelers, visitors to ANA Crowne Plaza Narita remark on its excellent hospitality and helpful services. The beautiful garden view and great breakfast add an extra touch of comfort and satisfaction.
However, some reviews point out that certain business requests couldn't be accommodated by the staff and that the hotel, while practical for business, may not meet the expectations of a four-star rating. Nonetheless, the overall impression is positive, making it a suitable destination for business trips.
Heated Pool
Yes, ANA Crowne Plaza Narita by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at ANA Crowne Plaza Narita by IHG.
No, ANA Crowne Plaza Narita by IHG doesn't allow dogs.
Yes, parking facilities are available at ANA Crowne Plaza Narita by IHG.
Yes, ANA Crowne Plaza Narita by IHG has a gym.
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