Info
Summary of reviewsThe Westin Washington National Harbor is highly praised for its prime location, nestled on the picturesque waterfront offering breathtaking views of the river, lake and marina. Its central positioning allows guests easy access to numerous restaurants, shops and attractions within walking distance, making it an ideal choice for those looking to immerse themselves in the vibrant and festive environment of National Harbor. The hotel's convenient amenities, including nearby parking and an on-site restaurant, are complemented by friendly staff and a clean, safe atmosphere.
Breakfast at the hotel receives positive mentions for its delicious food and pleasant service, although some guests feel it should be included in the room rate given the cost. The dinner experience is generally well-regarded with fast and excellent food highlighted alongside commendations for the staff's quality service.
Rooms at The Westin offer stunning views and a comfortable, cozy atmosphere. Guests frequently appreciate the cleanliness, modern appearance and amenities such as TVs and comfortable bedding. While some inconsistencies in room cleanliness and maintenance have been noted, most visitors find the overall experience satisfactory.
Cleanliness throughout the hotel is consistently praised with immaculate rooms, clean towels and well-maintained areas contributing to a relaxing stay. The majority of guests find the hotel to be very clean, despite occasional issues reported by some visitors.
The staff's friendliness, professionalism and attentiveness stand out with many guests commending the exceptional customer service, particularly at the front desk and restaurant. Though there are rare mentions of negative interactions, the overall sentiment towards the staff is overwhelmingly positive.
Parking experiences at the hotel are mixed; while some guests appreciate the nearby parking garage and valet service, others find the lack of a dedicated hotel parking deck inconvenient. Additional parking costs and disorganization in valet service are also noted drawbacks.
The hotel's beds receive varied feedback. Many guests describe them as comfortable and luxurious, though others report issues with softness, height and mattress quality. Despite mixed opinions, those who enjoyed the beds had a notably positive experience.
Overall, The Westin Washington National Harbor offers a delightful stay characterized by its outstanding location, beautiful views, friendly staff and comfortable accommodations, making it a popular choice for visitors to the area.
Show moreRead review summaries for all categories
Categories
