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Phi Hotel Piajo

Nembro , Via Piajo 1 (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPhi Hotel Piajo has received favorable reviews across various key aspects, making it a popular choice for those seeking a serene retreat near Bergamo. Its location is particularly praised for its stunning, tranquil setting on a small hill above Nembro, offering breathtaking views of the surrounding countryside and cityscape. The greenery and nature that envelop the hotel contribute to its idyllic charm. While the seclusion calls for a car to conveniently access the hotel, its proximity to Bergamo and the airport maintains its appeal.

The breakfast experience at Phi Hotel Piajo is highly acclaimed, featuring a rich and abundant selection that caters to a variety of tastes. The offerings are frequently described as delicious and well-presented with high-quality coffee adding to the appeal. However, some guests desire more variety and fresh vegetables and there are occasional mentions of additional charges for specific items like fried eggs or omelets.

Dining at the hotel, particularly at the Aroma restaurant, is considered a highlight by many guests. The restaurant earns accolades for its high-quality, fresh and unique dishes, paired with a pleasant atmosphere and attentive staff. Despite the few mentions of small portions and higher prices, the overall dining experience is deemed exceptional and memorable.

The rooms are generally well-received for their comfort, modern decor and cleanliness. Many guests appreciate the luxurious amenities, such as whirlpool bathtubs and balconies with stunning views. However, there are minor criticisms regarding some outdated rooms, insufficient lighting and occasional maintenance issues. The hotel's pristine cleanliness extends throughout its premises, including the spa, common areas and accommodations, contributing to its high standards and overall guest satisfaction.

Staff members at Phi Hotel Piajo are frequently commended for their professionalism, friendliness and helpfulness. Their courteous and enthusiastic approach significantly enhances the guest experience, although there are occasional mentions of inconsistent service and communication issues among a few staff members.

While the WiFi service is a point of contention with some guests experiencing unreliable connectivity, particularly in rooms, it does meet basic internet needs when functional. The spa facilities, on the other hand, are widely praised for their luxury, cleanliness and effective treatments. Despite some concerns about additional costs and limited access times, the spa remains a standout feature for its relaxing and high-quality experience.

The gym adds value to the stay with its well-maintained, albeit basic, facilities. Guests appreciate the fitness area but note the limited operating hours and lack of ventilation as areas for improvement.

The pool area receives positive feedback for its clean, well-kept and aesthetically pleasing environment with both indoor and outdoor heated pools enhancing the relaxation experience. However, the additional charges for pool access and occasional overcrowding are noted as potential drawbacks.

Parking at Phi Hotel Piajo is generally convenient and ample with free, easily accessible spaces. Some challenges arise during events, but overall, the parking facilities are appreciated.

In summary, Phi Hotel Piajo offers a serene and picturesque escape with luxurious amenities, high-quality dining and professional staff. While there are minor areas for improvement, the overall guest experience is highly positive, making it a recommended destination for relaxation and retreat.
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Categories

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Classic room with Spa Access En suite room with private balcony overlooking the city or the park. Offers air conditioning and a satellite TV.

Superior Room with Spa access This room comes with a private bathroom and a satellite TV. Some rooms offer garden views.

Junior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. Boasting a terrace with pool views, this suite also features soundproof walls and a flat-screen TV. The unit has 1 bed.

Relax room with Spa Access Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, soundproof walls, a flat-screen TV and a terrace.

Suite with private Spa The unit offers 1 bed.

About Phi Hotel Piajo

License: 016144ALB00001, IT016144A14I3TAYKV

Guest Reviews

8.7

Very Good

Location

Phi Hotel Piajo boasts a stunning and serene location that has garnered high praise from guests. Nestled in the verdant valleys near Bergamo, the hotel offers breathtaking panoramic views of the surrounding countryside and the city itself. Its setting on a small hill above Nembro provides a tranquil escape from the hustle and bustle of city life, making it an ideal retreat for relaxation and solitude. The picturesque environment, surrounded by greenery and nature, adds to the charm and appeal of the hotel.

Though the location requires a car for convenient access, it is just a short drive from Bergamo and its airport, making it both secluded and accessible. Guests have highlighted the peaceful and quiet atmosphere, perfect for a relaxing stay. The beautiful scenery, including views of the forest and hills and the fresh green surroundings contribute to the hotel's idyllic ambience.

Visitors appreciate the modern and clean facilities, including the spa and pool, that complement the tranquil setting. The hotel's elevated position allows for awe-inspiring views from the rooms and terraces, enhancing the overall experience. Whether seeking a peaceful getaway, a base for exploring nearby cities or a special event venue, Phi Hotel Piajo's prime location and serene environment make it a standout choice.

Breakfast

Phi Hotel Piajo offers a highly praised breakfast experience with numerous guests highlighting its excellence. The breakfast is described as rich, ample and abundant, catering to various tastes with a wide selection of both sweet and savory options. Many reviewers commend the high quality and delicious nature of the offerings, noting that the buffet is well-stocked and includes fresh fruit. Guests frequently mention the breakfast as one of the best they've ever had with some referring to it as exceptional, fantastic and spectacular. The elegant presentation and the quality of the coffee are also appreciated.

However, some reviewers point out areas for improvement. A consistent critique is the lack of fresh vegetables with several guests noting the need for more variety in this regard. The repetitive nature of the breakfast selection over multiple days and the additional charges for items such as fried eggs or omelets are also mentioned. A few guests felt that the breakfast did not match the overall high standard of the hotel’s other amenities, highlighting the absence of fresh food in the breakfast box and the basic nature of some offerings, considering the price.

Despite these critiques, the majority of guests seem to leave satisfied with their breakfast experience, appreciating both the rich variety and the overall quality of what is served, especially when they arrive early to avoid any scarcity later in the morning.

Dinner

The Phi Hotel Piajo is highly regarded for its dining experiences, particularly at its main Aroma restaurant. Guests consistently praise the restaurant for serving delicious, high-quality food, often describing their dinners as superb, exceptional and fantastic. The atmosphere is noted to be pleasant and well-suited for a relaxed meal with professional and kind staff enhancing the dining experience.

The culinary offerings are lauded for their freshness and quality with many reviews highlighting the unique and refined dishes that promise an enjoyable gastronomic journey. The high-level cuisine at the Aroma restaurant is frequently noted, making it a highly recommended spot within the hotel.

While the majority of feedback is positive with terms like exceptional, top-level and world-class being commonly used, a few guests did mention that portions can be small and the prices somewhat high. There were occasional mentions of disappointment with some aspects of the service or specific dishes, but these do not dominate the overall sentiment.

In summary, dining at the Phi Hotel Piajo, especially at Aroma, is seen as a key element of the stay, contributing to a luxurious and memorable experience. Despite minor criticisms, the overwhelming consensus is that the food and ambiance are of a high standard, making the restaurant a definitive highlight of the hotel.

Rooms

The rooms at Phi Hotel Piajo are generally praised for their comfort and cleanliness with many guests highlighting the luxurious and well-maintained accommodations. Rooms are often described as modern, cozy and beautifully furnished, featuring elegant decor and high-quality bedding. Some rooms come with added luxuries such as whirlpool bathtubs, terraces or balconies that offer stunning views, making them perfect for a relaxing stay.

While the hotel boasts immaculately clean and spacious rooms, some guests noted that a few rooms appeared outdated, even after partial renovations. Additionally, issues such as insufficient lighting, non-blackout curtains and poor soundproofing affected the experience for some visitors. Inconsistent water temperature and occasionally musty smells were also mentioned as areas needing improvement.

Despite these drawbacks, many visitors appreciated the spaciousness and tranquility of the rooms, noting the beautiful surroundings and the hotel's modern amenities. Specific rooms, like the deluxe ones, received consistent praise for their beautiful balconies and spectacular views. The hotel’s commitment to cleanliness remains a standout feature, ensuring guests have a pleasant and hygienic experience.

Beds

The Phi Hotel Piajo receives mixed feedback when it comes to its bedding. Most guests compliment the beds for their comfort, often describing them as comfortable, very comfortable or even incredibly comfortable. The quality of sleep reported by visitors is generally high with many highlighting the pleasant and cozy sleeping arrangements. The rooms themselves often contribute to this positivity by being described as clean, cozy and overall comfortable.

However, there are a few negative points worth noting. Some guests found the mattresses to be small or sagging and the pillows were sometimes considered hard or uncomfortable. Instances of bed bugs mentioned in some reviews are concerning. Additionally, a few guests were dissatisfied with discrepancies in bed arrangements, such as receiving two single beds instead of a king-sized bed they had booked. Despite these issues, the general consensus leans towards a positive experience with the beds at the Phi Hotel Piajo.

Cleanliness

Phi Hotel Piajo boasts a reputation for excellent cleanliness, consistently highlighted by guests. Visitors frequently describe the hotel as a well-kept luxury with clean, fragrant and comfortable rooms. The structure, both inside and out, is modern, well-maintained and extremely clean, extending to a spotless spa that complies with current regulations. Guests appreciate the hotel's calm, stylish atmosphere and elegant yet cozy rooms. The external and common areas are also kept tidy, contributing to the overall impression of meticulous care.

However, there are occasional concerns, such as sporadic issues with room cleanliness, including unclean showers and unswept floors or problems like external bugs entering rooms. Some guests felt that certain areas, such as older rooms, could benefit from renovation as they did not meet the usual high standards. Feedback concerning the spa often notes its additional cost and limited access times, although its cleanliness receives praise. Despite these minor drawbacks, the majority of reviews emphasize a high standard of cleanliness and comfort, making this hotel a generally satisfactory choice for travelers.

Staff

The staff at Phi Hotel Piajo receive highly positive reviews for their professionalism, friendliness and helpfulness. Guests frequently commend the staff as courteous, attentive and exceptionally kind with specific mentions of the front desk and spa staff. Many describe their interactions as pleasant, highlighting the staff's ability to remain both professional and enthusiastic. The services, including massages and saunas, are often noted for being executed by excellent and prepared professionals.

However, reviews also mention a few inconsistencies. While the majority of the team is praised, some staff members have been described as unprofessional or unwelcoming. A recurring comment concerns the inadequacy of a few receptionists in handling guests' needs effectively. There are also mentions of communication issues among the staff and on rare occasions, some wait staff have been identified as rude or stressed.

Overall, the dominant sentiment is that the hotel boasts a wonderfully friendly and dedicated staff who contribute significantly to the guests' positive experiences. Yet, there is a recognition that certain areas could benefit from improved training and consistency to ensure all staff align with the high standards set by the majority.

Wi-Fi

The WiFi experience at Phi Hotel Piajo presents a mixed picture. Guests have found that while they are often able to connect to the WiFi, its functionality can be unreliable, particularly during peak hours. There are several remarks about the WiFi being non-existent in rooms, suggesting that connectivity might be better in public areas or certain parts of the hotel. Some positive reviews note that the WiFi is functional, indicating that when it does work, it meets basic internet needs. However, overall, there seem to be consistent issues with the reliability and speed of the WiFi, which might affect those who require a stable connection during their stay.

Spa

Guests have praised Phi Hotel Piajo's spa for its luxurious and beautifully designed facilities, describing it as clean, well-maintained and top-notch. Many found the spa to be a relaxing, elegant and calming environment perfect for unwinding. The expansive and well-equipped spa areas, including a heated pool and a variety of massages, were highly appreciated for their quality and effectiveness.

Guests highlighted the spa's well-thought-out design and fantastic layout, mentioning that despite sometimes being small for the number of visitors, it offers a sense of exclusivity and tranquility, rarely feeling crowded. The top-quality services provided by the spa staff for treatments like massages and saunas were also noted, contributing to a highly satisfactory experience.

However, some reviews pointed out that access to the spa and pool comes at an additional cost, which is not included in the room rate. This separate charge, which applies to all guests including those not receiving treatments, was considered expensive by some visitors. Others mentioned limited access times and the necessity to pay extra for spa use, which could detract from the overall experience for budget-conscious travelers.

Despite these concerns, the overall consensus is that the spa at Phi Hotel Piajo stands out as a highlight of the stay, offering a fabulous, relaxing and luxurious retreat for those seeking top-notch wellness facilities.

Gym

Phi Hotel Piajo offers a small but well-maintained gym that has garnered a range of feedback from guests. The facility is described as essential and basic, yet serves its purpose effectively for those looking to maintain their fitness regime. Many appreciated the availability of a fitness area, noting that it is superbly equipped. However, some guests highlighted that the gym opens late in the morning and closes early in the evening, which could be inconvenient for early risers or those wanting to exercise after work. Additionally, there were comments about the temperature being too hot and the lack of windows in the gym. Despite these drawbacks, the overall sentiment suggests that the gym, along with the pool, adds value to the stay at Phi Hotel Piajo.

Pool

The pool at Phi Hotel Piajo garners a range of impressions from guests, largely favoring its aesthetic and amenities. The outdoor pool, described as beautiful, clean and well-kept, offers stunning views that enhance the relaxing experience. Guests appreciate the heated options with both indoor and outdoor heated pools often highlighted for their comfort and pleasant temperatures.

However, aspiring swimmers should note that access to the pool is not automatically included in the room rate and incurs additional charges. The cost for pool access is sometimes considered high with an entry fee of €40 per person for a 3-hour slot leading to some discontent. Despite this, many find the pool and spa facilities worth the price, citing the quality and thoughtful design of the amenities as significant perks.

Children under 16 are not permitted in the outdoor pool, ensuring a more tranquil environment for adult guests. Some found the pool a bit small and on rare occasions, it was reported to be less clean than expected. The spa area, while praised for its lay-out and fixtures, sometimes suffers from overcrowding and a shortage of sun loungers.

On the whole, the pool area at Phi Hotel Piajo is largely praised for its beauty and the quality of relaxation it offers, although the additional costs and occasional overcrowding might be potential drawbacks for some visitors.

Parking

Phi Hotel Piajo offers a variety of convenient parking options. Guests frequently mention the ample parking spaces available, including internal parking and large adjacent parking facilities that are free of charge. Many appreciate the large parking lot right next to the hotel and describe the parking as sufficient, easily accessible and safe. The availability of parking directly in front of the hotel further contributes to its convenience, making it easy for guests to access their vehicles.

However, a couple of reviews note occasional challenges, such as insufficient parking space during events and the lack of covered parking for motorcycles. Additionally, there is feedback suggesting that the hotel could improve by offering an electric car charging station.

Overall, Phi Hotel Piajo seems to provide satisfactory parking solutions that most guests find abundant and practical.

4 Star

The Phi Hotel Piajo offers facilities and services that align with a four-star rating, though opinions vary regarding its value and fitting the typical expectations of a four-star establishment. Several reviewers highlighted the hotel as deserving of its four-star classification, citing an impeccable level of service and facilities, which are often described as excellent and top-level. However, contrasting views also emerge with some guests indicating that the quality is inadequate for a four-star hotel, labeling it as musty, spartanly equipped or overpriced.

While certain aspects such as the breakfast received criticism for not meeting the standard expected in four-star hotels, the general consensus recognizes the hotel's alignment with the four-star category, acknowledging its high-level offerings but noting areas needing improvement to justify its rating fully. Meeting rooms, for instance, were described as comparable to those in a three-star establishment. Ultimately, the Phi Hotel Piajo delivers on a four-star promise with some room for enhancements to ensure consistent satisfaction across all its guest experiences.

Business

Phi Hotel Piajo caters effectively to business travelers, offering a range of facilities conducive to professional engagements and events. It strikes a balance between business and leisure with amenities and services that accommodate well for business meetings and functions. The venue exudes a business-oriented atmosphere, ensuring that it is ideal for business travelers and meetings.

The hotel is equipped with a business center and maintains business-level standards throughout its offerings. Guests have consistently recognized it as a reliable business hotel, praising its suitability for business talks and trips. The professional staff further enhances the experience for corporate guests.

However, it's worth noting that its location is somewhat distant from Bergamo and some of the double rooms designated for business travelers may appear dated and less appealing. Despite these minor drawbacks, Phi Hotel Piajo remains a favored choice for many due to its overall business-friendly environment.

Accessible

Piajo Relax Hotel offers a range of accessible features that cater well to guests with disabilities. The accessibility level throughout the hotel is quite apparent, particularly in the spa, which boasts elegant solutions for easy access. Elderly visitors will find the rooms comfortable and accommodating. Although the hotel is in an isolated spot, it is very accessible and provides a convenient location for ease of use. Efforts have been made to arrange necessary suitability for specific needs, enhancing the overall accessible experience for all guests. Despite some confusion regarding access conditions to the pool and issues with air conditioning functionality, the hotel remains a commendable choice for accessibility.

Heated Pool

The Phi Hotel Piajo features a heated pool that has garnered attention in guest reviews. The facility, specifically noted as being in the spa area, provides both an indoor and outdoor experience for visitors. The heated outdoor pool offers a pleasant swim even during cooler weather. While specific comments are sparse, the repeated mention of the heated pool indicates a noteworthy amenity that enhances the relaxation experience at the hotel.

Outdoor Pool

Nestled in a nature-oriented location, Phi Hotel Piajo offers a serene and visually appealing outdoor ambiance. The outdoor pool area stands out as a highlight, described by guests as beautifully designed and well-maintained. Though small, the pool seamlessly integrates with the surrounding garden, providing a pleasant spot for relaxation.

Adults can unwind on comfortable sun loungers as children are not allowed in the outdoor pool area, ensuring a peaceful environment. The pool's heated feature adds to the comfort, although some guests noted the absence of umbrellas for shade. Despite this minor drawback, the overall outdoor spaces are very good, providing a tranquil escape amid natural beauty.

Honeymoon

Phi Hotel Piajo emerges as a prime option for honeymooners seeking a romantic and relaxing escape. The hotel offers a couple-friendly atmosphere with fantastic spa treatments, making it an ideal destination for newlyweds. The luxurious rooms and high-level amenities contribute to the romantic ambiance, perfect for an intimate retreat. Guests specifically highlight the excellent spa services as a standout feature, emphasizing the hotel's suitability for both honeymoons and romantic getaways. Although there are few detailed mentions of honeymoon-specific packages, the overall ambiance and quality make it a compelling choice for couples hoping for an extended stay.

Luxury

The Phi Hotel Piajo is a haven of clean, well-kept luxury, where the design and styling reach exquisite heights. Every corner of the establishment exudes a high-end resort ambiance, making for an unmistakably luxurious experience. The hotel is elegantly decorated throughout with the junior suite boasting a super maxi shower as one of its standout features.

The on-site spa is nothing short of super luxurious, providing guests with top-level services that ensure their stay is as relaxing as possible. Modern finishes and a lush garden add to the hotel's charm, enhancing its luxurious feel. With palpable luxury at every turn, the hotel stands out as a top-class destination.

The facilities are high-end and thoughtfully designed to offer true luxury, while the exclusive cuisine elevates the dining experience to match the hotel's overall opulence. This wonderful place, equipped with top-class amenities, truly offers a taste of genuine luxury.

Romantic

Nestled in a serene forest setting, Phi Hotel Piajo embodies a romantic getaway ideal for couples. The peaceful atmosphere and couples’ ambiance create an inviting space for a romantic dinner or a relaxing evening at the spa, which has become increasingly couple-friendly and intimate. The hotel’s romantic location is perfect for those looking to celebrate a special event, a honeymoon, or simply take a break from the everyday hustle. Dining at the hotel's romantic venue and enjoying a romantic evening in this idyllic setting contribute to the overall experience, making it absolutely perfect for a couple's retreat. This romantic place is great for a weekend of cuddles and relaxation, ensuring that every moment feels tailored for romance.

Dog Friendly

The Phi Hotel Piajo has received commendable praise, particularly for its dog-friendly facilities and services. The hotel is well-maintained and clean, creating a pleasant environment for all guests. Noteworthy is the warm and supportive welcome extended to both human and canine guests alike, exemplified by a very nice staff member who made one guest’s 2-year-old child feel exceptionally welcomed.

Dogs are accepted and accommodated throughout the hotel with specific measures in place to ensure their comfort and enjoyment. The hotel prepares a cushion and a bowl for dogs and they have access to treats, enhancing their stay. They are also allowed in various parts of the hotel, including the breakfast room, which adds flexibility for guests traveling with their furry companions. The hotel charges a reasonable 10€ per day for this service.

Despite these positives, there seems to be a need for a fenced area where dogs can play off-leash, highlighting an area for potential improvement. Overall, the Phi Hotel Piajo is highly regarded for its super dog-friendly atmosphere and consistently friendly staff, making it a welcoming destination for dog owners.

Yes, Phi Hotel Piajo has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at Phi Hotel Piajo.

Yes, Phi Hotel Piajo welcomes dogs.

Yes, parking facilities are available at Phi Hotel Piajo.

No, Phi Hotel Piajo doesn't have a gym.

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