Best Western Hotel Prisma
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Summary of reviewsThe Best Western Hotel Prisma garners positive reviews across various categories, making it a favorable choice for travelers. The hotel's strategic location near major highways, such as the A1 and A7 and its proximity to the Holstenhallen exhibition grounds, makes it ideal for both short stopovers and extended stays, particularly for business travelers and trade fair attendees. Despite being close to busy roads, guests report minimal nighttime disturbances, appreciating the ample parking facilities and the serene garden and cozy courtyard spaces for relaxation.
Breakfast at the hotel is highly praised for its extensive variety, delicious offerings and accommodating staff, ensuring a delightful start to the day. Similarly, the hotel's restaurant receives commendations for its generous portions, quality dishes and friendly service, providing a satisfying dining experience for guests. The evening buffet, in particular, is highlighted for its value and diverse options, adding to the convenience of on-site dining.
The rooms are generally appreciated for their cleanliness, spaciousness and modern amenities, although some inconsistencies in room quality and the absence of air conditioning are noted. Despite some rooms being a bit outdated and small bathrooms, the overall room experience is positive, aided by functional design, large windows and useful amenities. The cleanliness of the hotel extends to communal areas, maintaining high standards of hygiene throughout the property.
The staff at Best Western Hotel Prisma is frequently praised for their friendliness, attentiveness and professionalism, enhancing the overall guest experience. Their responsiveness and accommodating nature, along with their proficiency in languages, make stays seamless and enjoyable. The hotel's free WiFi is generally appreciated for its speed, although some guests have experienced minor connection issues.
Families find the hotel accommodating with child-friendly features such as a diverse breakfast spread and ample room space for baby beds, though the absence of a specific children's menu in the restaurant is noted. The beds are largely found to be comfortable with options for different pillows catering to various preferences, contributing to a restful night's sleep.
Considering its three-star rating, many guests feel the hotel offers a superior experience with good value for money, citing the satisfactory price-performance ratio and reliable accommodations. Business travelers commend the hotel's facilities, strategic location and efficient services, making it a highly recommended choice for professional purposes.
The hotel is also recognized for being handicap-friendly with wheelchair-accessible rooms and convenient parking facilities, although some improvements in shower facilities are suggested.
Overall, the Best Western Hotel Prisma is regarded as a solid medium-level hotel that exceeds expectations in various aspects, making it a reliable and pleasant option for travelers.
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Breakfast at the hotel is highly praised for its extensive variety, delicious offerings and accommodating staff, ensuring a delightful start to the day. Similarly, the hotel's restaurant receives commendations for its generous portions, quality dishes and friendly service, providing a satisfying dining experience for guests. The evening buffet, in particular, is highlighted for its value and diverse options, adding to the convenience of on-site dining.
The rooms are generally appreciated for their cleanliness, spaciousness and modern amenities, although some inconsistencies in room quality and the absence of air conditioning are noted. Despite some rooms being a bit outdated and small bathrooms, the overall room experience is positive, aided by functional design, large windows and useful amenities. The cleanliness of the hotel extends to communal areas, maintaining high standards of hygiene throughout the property.
The staff at Best Western Hotel Prisma is frequently praised for their friendliness, attentiveness and professionalism, enhancing the overall guest experience. Their responsiveness and accommodating nature, along with their proficiency in languages, make stays seamless and enjoyable. The hotel's free WiFi is generally appreciated for its speed, although some guests have experienced minor connection issues.
Families find the hotel accommodating with child-friendly features such as a diverse breakfast spread and ample room space for baby beds, though the absence of a specific children's menu in the restaurant is noted. The beds are largely found to be comfortable with options for different pillows catering to various preferences, contributing to a restful night's sleep.
Considering its three-star rating, many guests feel the hotel offers a superior experience with good value for money, citing the satisfactory price-performance ratio and reliable accommodations. Business travelers commend the hotel's facilities, strategic location and efficient services, making it a highly recommended choice for professional purposes.
The hotel is also recognized for being handicap-friendly with wheelchair-accessible rooms and convenient parking facilities, although some improvements in shower facilities are suggested.
Overall, the Best Western Hotel Prisma is regarded as a solid medium-level hotel that exceeds expectations in various aspects, making it a reliable and pleasant option for travelers.
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Guest Reviews
The Best Western Hotel Prisma is praised for its strategic location, making it an excellent choice for both short stopovers and extended stays. The hotel is conveniently situated near major highways, providing easy access for travelers en route to destinations like Kiel, Hamburg and even Denmark. Its proximity to the A1 and A7 motorways ensures a smooth journey, reinforcing its reputation as a great transit hub.
Frequent mentions highlight the hotel's advantageous positioning next to the Holstenhallen exhibition grounds, making it a prime spot for trade fair exhibitors and event attendees. Guests also appreciate the ample parking facilities, which add to the overall convenience.
Despite being located on a busy road, guests report minimal nighttime disturbance, suggesting that the hotel balances accessibility with a peaceful stay. The hotel is within a manageable distance from the Neumünster Outlet-Village and other essential amenities, albeit a bit farther from the city center, requiring a car for quicker access.
Additional perks include complimentary breakfast and friendly staff, enhancing the overall guest experience. The clean, newly furnished rooms are another plus, coupled with the serene garden and cozy courtyard spaces that provide a pleasant retreat after a day of travel or business.
At the Best Western Hotel Prisma, breakfast consistently receives high praise from guests. The breakfast buffet is often described as extensive, varied and delicious, catering to all tastes and dietary preferences. Guests appreciate the wide selection of dishes, ranging from savory options to sweet treats. The presentation of the buffet is noted to be both aesthetic and appetizing with many items appearing freshly prepared. Additionally, special requests seem to be accommodated with ease and the buffet is regularly restocked to ensure all guests find something satisfying.
The staff is frequently mentioned as friendly and attentive, contributing positively to the overall breakfast experience. The ambiance of the breakfast room also receives commendations for being cozy and pleasant. Despite a few isolated remarks about the breakfast being modest or not meeting all expectations, the general consensus is overwhelmingly positive.
Overall, the breakfast at Best Western Hotel Prisma is considered a highlight of the stay, providing a solid and delightful start to the day. Whether enjoying a quiet meal or a larger spread, guests seem to leave the breakfast room well-satisfied and ready for the day ahead.
The Best Western Hotel Prisma boasts its own restaurant, which many guests highly recommend for its quality and service. Diners at the hotel have been generally pleased with the generous portions and the excellent taste of the dishes with particular praise for the steaks and evening buffet. The menu, although described by some as having a cafeteria-like selection, offers a variety of choices that change daily, ensuring a fresh experience for repeat visitors. Seasonal and local specialties, such as asparagus-themed dishes, add a unique touch to the dining experience.
The breakfast service also receives high marks, noted for its rich variety and delicious offerings. Guests appreciated the friendly and attentive staff who contribute to a pleasant dining atmosphere both in the morning and evening.
While a few reviews mentioned that dinner could be disappointing or overly expensive, the overall sentiment is positive. Most guests found the food in the restaurant to be of really good quality and reasonably priced, making it a convenient and tasty option for those staying at the hotel.
For those who enjoy the convenience of on-site dining, the hotel's restaurant delivers a satisfying and varied culinary experience, highlighted by its well-regarded service and the ability to accommodate late arrivals. The evening buffet, in particular, is lauded for its value and variety, offering a great option for hungry guests. Overall, the Best Western Hotel Prisma's restaurant seems to strike a good balance between quality, service and convenience.
The guest reviews for Best Western Hotel Prisma highlight a mix of positive and constructive observations about the rooms. Many guests appreciate the spaciousness, cleanliness and modern amenities of the rooms. Several rooms have been described as newly furnished or freshly renovated, contributing to a comfortable stay. Notable features include coffee and tea facilities, large windows and functional furnishings.
However, some rooms appear to be a bit outdated and this inconsistency is mentioned multiple times. Noise seems to be an issue for rooms facing the street with several guests remarking on the disturbance caused by traffic. Similarly, the absence of air conditioning is noted, making some rooms uncomfortably warm. Bathrooms, while clean, are described as mostly small and cramped, although sufficient for short stays.
The staff at the hotel receive high praise for their friendliness and accommodation. Overall, the hotel offers clean and adequately equipped rooms, though some areas could benefit from renovation for a more consistent guest experience. Guests are pleased with the inclusion of basic amenities and the availability of quiet rooms facing the garden. Despite some drawbacks, the functional design and cleanliness make it a satisfactory option for travelers.
Guests at the Best Western Hotel Prisma have shared mixed but largely positive sentiments about the beds. Many reviewers found the beds to be very comfortable, praising their quality and the good sleep they facilitated. Some highlighted the comfort specifically for taller individuals and appreciated the option to choose from different pillows. Descriptions like "very comfortable," "good," and "excellent" were commonly used, pointing to a generally favorable impression.
However, a recurring theme in the feedback is that the beds and mattresses were too soft for some guests' preferences with a handful finding them overly saggy or describing minor issues related to the beds' softness. A few guests noted the firmness of the box spring beds, while others found the extra beds lacking in quality.
Despite the varied opinions on the softness and firmness of the mattresses, most guests seemed to enjoy a good night's sleep with many highlighting the comfort of the beds as one of the standout features of the hotel.
Visitors to the Best Western Hotel Prisma consistently highlight the commendable cleanliness of the establishment. Whether discussing the rooms, bathrooms or communal spaces, many guests note an overall high standard of sanitation, mentioning clean rooms, tidy hotel premises and very clean areas throughout their stay. The cleanliness extends to well-maintained and functional furnishings, presenting an inviting atmosphere for guests.
On the downside, a few visitors observed lapses in cleaning, such as mirrors and showers not being thoroughly cleaned, dirty sheets and neglected edges of the beds. Despite these isolated incidents, the general consensus remains positive regarding cleanliness.
Additionally, guests found the rooms to be comfortable, albeit on the smaller side with useful amenities and fast WiFi. The staff received praise for their friendliness, contributing to a relaxing and pleasant experience. The breakfast buffet is often mentioned as a highlight, though there are concerns about crowding and insufficient hygiene measures in this area.
Some guests were also less satisfied with certain aspects of the rooms, such as the lack of air conditioning, noise from the busy main street location and slightly worn-out room conditions. However, these issues did not overshadow the hotel's excellent hygiene and general cleanliness in the minds of most reviewers.
The Best Western Hotel Prisma in Neumünster shines when it comes to staff performance. The reception, along with the entire hotel team, consistently receives high praise for their friendliness, attentiveness and accommodating nature. Guests repeatedly mention how the staff is always ready to assist, displaying genuine efforts to cater to every need and wish.
Whether at the front desk or in the restaurant, the personnel are described as courteous, helpful and well-organized, ensuring that all aspects of the service run smoothly. Many appreciated the prompt and efficient check-in and check-out process, highlighting the seamless experience provided by the staff.
Moreover, the staff’s language skills, including proficiency in both English and German, are noted as an asset, enhancing communication and service quality for international guests. Overall, the staff at Best Western Hotel Prisma stands out for their professionalism, kindness and dedication to making each guest's stay pleasant and memorable.
Guests at the Best Western Hotel Prisma generally appreciate the availability of free Wi-Fi. Many reviews point out that the Wi-Fi is not only free but also fast, making it convenient for various online activities. The rooms are often described as nice with the added benefit of dependable WiFi. However, a few guests noted issues with the internet connection, citing instances where it was unstable or did not work properly despite being provided. There were also concerns raised about the security of the WLAN. Overall, while the Wi-Fi service is positively highlighted, some guests have experienced challenges with connection stability and security.
'Best Western Hotel Prisma' offers several amenities that make it a comfortable choice for families traveling with children. Guests have noted that children particularly enjoyed the breakfast, which suggests a variety of options that appeal to younger palates. Although there is no specific children's menu available in the restaurant, the hotel still caters well to families, providing ample space in the rooms, sufficient for two baby beds and spacious enough for three people. The presence of a dedicated kids' area and activities ensures that younger guests have ways to stay entertained.Overall, 'Best Western Hotel Prisma' proves to be family-friendly with its range of kid-oriented features, despite the absence of a children's menu in the dining area.
Best Western Hotel Prisma offers a better experience than its three-star rating might imply. Many guests commend the hotel as a solid medium-level choice with good value for its price. The hotel's price-performance ratio is often highlighted as being satisfactory and many feel it offers good bang for the buck. While some felt that the services and facilities didn't fully meet the usual Best Western standards, the overall consensus is that the hotel is decent for its class.
Guests appreciate the friendly staff, noting instances of excellent customer service, such as complimentary espressos in response to minor inconveniences. Despite some reviews mentioning that the hotel didn’t fully meet their expectations for a chain of its reputation, others suggest that it deserves a higher rating than three stars. Overall, Best Western Hotel Prisma provides a satisfactory stay at a moderate price, making it a good choice for travelers looking for reliable accommodations.
The Best Western Hotel Prisma is consistently praised by business travelers for its excellent facilities and services. Its strategic location makes it an ideal stop for those attending trade fairs and shows and it offers quick and easy access for business appointments. The hotel is conveniently placed, providing free parking which adds significant value to the stay.
Guests frequently commend the hotel's suitability for business events with available meeting rooms enhancing its appeal for professional purposes. The check-in process is notably fast, streamlining the stay for busy travelers. Rooms, some featuring balconies, are described as comfortable and modern, ensuring a pleasant environment conducive to work and relaxation.
Reviews also highlight the robust support from friendly and professional staff, adding to the positive experience of staying at this hotel. Many emphasize that the breakfast provided is good, further enhancing the stay for those on business trips. Overall, the Best Western Hotel Prisma is highly recommended as a very good hotel for business trips and short getaways.
The Best Western Hotel Prisma receives positive remarks for being handicap-friendly and offering wheelchair-accessible rooms, ensuring guests with disabilities can navigate most areas comfortably. The hotel provides ample, free parking facilities, including a large parking lot near the entrance and spaces directly in front of the hotel, making it convenient for guests with limited mobility. The establishment is also easy to access from the motorway, adding to its convenience.
However, some areas of concern were noted, particularly regarding the shower facilities. Several reviews pointed out that the high step into the shower poses challenges for those with disabilities, indicating that the bathroom setup may not be ideal for all guests with mobility issues. Additionally, there was a mention of an elevator being out of order, which could impact accessibility. Despite these issues, the overall accessibility of the hotel appears to be well-regarded by guests.
Best Western Hotel Prisma provides a welcoming environment for travelers with pets. The hotel accommodates pets, including providing information on where guests can sit with their pets and where they are not allowed. This arrangement ensures a comfortable stay for both pets and their owners. The hotel features designated areas for guests with pets, allowing families and their furry companions to enjoy their stay together. While some found the rooms slightly small for accommodating a dog, it did not detract significantly from the overall convenience and ease of bringing pets along. Additionally, the hotel is noted for being both children and dog friendly. Guests appreciated that bringing a dog along was absolutely no problem, even in the hotel's restaurant, which reflects the establishment’s pet-friendly policies.
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Location
Frequent mentions highlight the hotel's advantageous positioning next to the Holstenhallen exhibition grounds, making it a prime spot for trade fair exhibitors and event attendees. Guests also appreciate the ample parking facilities, which add to the overall convenience.
Despite being located on a busy road, guests report minimal nighttime disturbance, suggesting that the hotel balances accessibility with a peaceful stay. The hotel is within a manageable distance from the Neumünster Outlet-Village and other essential amenities, albeit a bit farther from the city center, requiring a car for quicker access.
Additional perks include complimentary breakfast and friendly staff, enhancing the overall guest experience. The clean, newly furnished rooms are another plus, coupled with the serene garden and cozy courtyard spaces that provide a pleasant retreat after a day of travel or business.
Breakfast
The staff is frequently mentioned as friendly and attentive, contributing positively to the overall breakfast experience. The ambiance of the breakfast room also receives commendations for being cozy and pleasant. Despite a few isolated remarks about the breakfast being modest or not meeting all expectations, the general consensus is overwhelmingly positive.
Overall, the breakfast at Best Western Hotel Prisma is considered a highlight of the stay, providing a solid and delightful start to the day. Whether enjoying a quiet meal or a larger spread, guests seem to leave the breakfast room well-satisfied and ready for the day ahead.
Dinner
The breakfast service also receives high marks, noted for its rich variety and delicious offerings. Guests appreciated the friendly and attentive staff who contribute to a pleasant dining atmosphere both in the morning and evening.
While a few reviews mentioned that dinner could be disappointing or overly expensive, the overall sentiment is positive. Most guests found the food in the restaurant to be of really good quality and reasonably priced, making it a convenient and tasty option for those staying at the hotel.
For those who enjoy the convenience of on-site dining, the hotel's restaurant delivers a satisfying and varied culinary experience, highlighted by its well-regarded service and the ability to accommodate late arrivals. The evening buffet, in particular, is lauded for its value and variety, offering a great option for hungry guests. Overall, the Best Western Hotel Prisma's restaurant seems to strike a good balance between quality, service and convenience.
Rooms
However, some rooms appear to be a bit outdated and this inconsistency is mentioned multiple times. Noise seems to be an issue for rooms facing the street with several guests remarking on the disturbance caused by traffic. Similarly, the absence of air conditioning is noted, making some rooms uncomfortably warm. Bathrooms, while clean, are described as mostly small and cramped, although sufficient for short stays.
The staff at the hotel receive high praise for their friendliness and accommodation. Overall, the hotel offers clean and adequately equipped rooms, though some areas could benefit from renovation for a more consistent guest experience. Guests are pleased with the inclusion of basic amenities and the availability of quiet rooms facing the garden. Despite some drawbacks, the functional design and cleanliness make it a satisfactory option for travelers.
Beds
However, a recurring theme in the feedback is that the beds and mattresses were too soft for some guests' preferences with a handful finding them overly saggy or describing minor issues related to the beds' softness. A few guests noted the firmness of the box spring beds, while others found the extra beds lacking in quality.
Despite the varied opinions on the softness and firmness of the mattresses, most guests seemed to enjoy a good night's sleep with many highlighting the comfort of the beds as one of the standout features of the hotel.
Cleanliness
On the downside, a few visitors observed lapses in cleaning, such as mirrors and showers not being thoroughly cleaned, dirty sheets and neglected edges of the beds. Despite these isolated incidents, the general consensus remains positive regarding cleanliness.
Additionally, guests found the rooms to be comfortable, albeit on the smaller side with useful amenities and fast WiFi. The staff received praise for their friendliness, contributing to a relaxing and pleasant experience. The breakfast buffet is often mentioned as a highlight, though there are concerns about crowding and insufficient hygiene measures in this area.
Some guests were also less satisfied with certain aspects of the rooms, such as the lack of air conditioning, noise from the busy main street location and slightly worn-out room conditions. However, these issues did not overshadow the hotel's excellent hygiene and general cleanliness in the minds of most reviewers.
Staff
Whether at the front desk or in the restaurant, the personnel are described as courteous, helpful and well-organized, ensuring that all aspects of the service run smoothly. Many appreciated the prompt and efficient check-in and check-out process, highlighting the seamless experience provided by the staff.
Moreover, the staff’s language skills, including proficiency in both English and German, are noted as an asset, enhancing communication and service quality for international guests. Overall, the staff at Best Western Hotel Prisma stands out for their professionalism, kindness and dedication to making each guest's stay pleasant and memorable.
Wi-Fi
Family
3 Star
Guests appreciate the friendly staff, noting instances of excellent customer service, such as complimentary espressos in response to minor inconveniences. Despite some reviews mentioning that the hotel didn’t fully meet their expectations for a chain of its reputation, others suggest that it deserves a higher rating than three stars. Overall, Best Western Hotel Prisma provides a satisfactory stay at a moderate price, making it a good choice for travelers looking for reliable accommodations.
Business
Guests frequently commend the hotel's suitability for business events with available meeting rooms enhancing its appeal for professional purposes. The check-in process is notably fast, streamlining the stay for busy travelers. Rooms, some featuring balconies, are described as comfortable and modern, ensuring a pleasant environment conducive to work and relaxation.
Reviews also highlight the robust support from friendly and professional staff, adding to the positive experience of staying at this hotel. Many emphasize that the breakfast provided is good, further enhancing the stay for those on business trips. Overall, the Best Western Hotel Prisma is highly recommended as a very good hotel for business trips and short getaways.
Accessible
However, some areas of concern were noted, particularly regarding the shower facilities. Several reviews pointed out that the high step into the shower poses challenges for those with disabilities, indicating that the bathroom setup may not be ideal for all guests with mobility issues. Additionally, there was a mention of an elevator being out of order, which could impact accessibility. Despite these issues, the overall accessibility of the hotel appears to be well-regarded by guests.
Dog Friendly
No, Best Western Hotel Prisma doesn't have any pool.
No, a spa isn't available at Best Western Hotel Prisma.
Yes, Best Western Hotel Prisma welcomes dogs.
No, parking facilities aren't available at Best Western Hotel Prisma.
No, Best Western Hotel Prisma doesn't have a gym.
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