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Summary of reviewsM Social Hotel Times Square New York stands out as a highly recommended choice for anyone looking to immerse themselves in the vibrancy of New York City. Nestled in the heart of Manhattan, guests benefit from its prime location, which offers close proximity to iconic attractions like Times Square, Central Park and Broadway theatres. Despite its central spot, the hotel provides a surprisingly restful retreat with quiet surroundings and breathtaking views of Times Square from many rooms and the rooftop bar.
The breakfast experience at M Social Hotel often delights guests with its delicious and varied selection, including an American-style buffet that provides an excellent start to the day. While some found the wait times and pricing to be drawbacks, the friendly service generally compensates for these minor inconveniences. Dinner at the hotel receives praise for its ambiance, particularly the rooftop bar with its stunning views, even though some guests note the prices are on the higher side.
Rooms at M Social Hotel are typically larger than expected for New York City standards, offering modern amenities and a clean, comfortable environment. Guests appreciate the spaciousness, comfortable beds, beautiful views and daily housekeeping services. Although there are occasional reports of minor maintenance issues and inadequate lighting, the overall sentiment towards the rooms remains positive.
The hotel consistently receives high marks for cleanliness with spacious, well-equipped and tidy rooms being a common highlight. Housekeeping is efficient and thorough, ensuring a spotless environment. The friendly and attentive staff also add to the positive guest experience, providing welcoming and professional service from check-in to departure.
While the free WiFi generally performs well with good to fast speeds, some guests experience slow or temperamental connections, particularly on higher floors. The gym facility, although small, is well-equipped and clean, catering well to guests' fitness needs.
Parking presents a challenge due to its off-site nature and high costs, but the hotel staff assists in providing directions and recommendations for nearby options, ensuring a manageable experience. Families will find the M Social Hotel particularly accommodating with various entertainment options in the lobby and spacious common areas, though the room sizes may feel cramped for larger groups.
In summary, M Social Hotel Times Square New York offers a commendable stay marked by its prime location, clean and comfortable rooms and friendly service, making it an excellent choice for a quality experience in the city's heart. Show more
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Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Skyscraper Hotel
Hotel where Dogs Stay Free
Room Types
Social Premier Times Square King -Ball Drop ViewThis king room, located on a high floor, offers views of the Times Square and features a flat-screen TV and work desk.
Social City View DoublesThis room features a flat-screen TV, work desk and in-room safe. This unit offers 2 beds.
Social Deluxe Times Square King -Ball Drop ViewThis king room, located on a lower floor, offer views of the Times Square and features a flat-screen TV and work desk.
Social City View KingThis room features a flat-screen TV, work desk and in-room safe.
Social Deluxe Times Square DoublesThis double room, located on a lower floor, offer views of the Times Square and features a flat-screen TV and work desk. This unit offers 2 beds.
Social Premier Times Square DoublesThis double room, located on a high floor, offer views of the Times Square and features a flat-screen TV and work desk. This unit offers 2 beds.
Social Superior Hudson River View DoublesThis room features a flat-screen TV, work desk and in-room safe. This unit offers 2 beds.
Social Superior Hudson River View KingThis room features a flat-screen TV, work desk and in-room safe.
Full Ball Drop View KingFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 1 bed.
Full Ball Drop View DoubleOffering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned twin/double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 2 beds.
Partial Ball Drop View DoubleProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit offers 1 bed.
Partial Ball Drop View KingProviding free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned twin/double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit offers 2 beds.
Family RoomThis family room features air conditioning and a flat-screen TV. The unit has 3 beds.
Guest Reviews
8.4
Very Good
Location
Nestled in the very heart of Manhattan, M Social Hotel Times Square New York boasts an unparalleled location that can't be beaten. Whether yearning for the dazzling lights of Times Square or the serene paths of Central Park, everything is merely a stone's throw away. Guests have lauded its proximity to Broadway theatres, making it an ideal spot for theatergoers. The convenience of nearby subway stations ensures seamless travel to every corner of the city.
The hotel's strategic position on Broadway places guests within a short walk from iconic attractions such as the Empire State Building, Rockefeller Center and the Museum of Modern Art. Dining and shopping enthusiasts will also appreciate the plethora of restaurants and stores just around the corner. Despite its central location, visitors mention how surprisingly quiet it is, providing a restful retreat after a day of city exploration.
Moreover, the views from the hotel are nothing short of spectacular. Many guests rave about the breathtaking sights of Times Square from their rooms or the rooftop bar, adding an extra layer of magic to their stay. This unbeatable combination of prime location, accessibility and stunning vistas makes M Social Hotel Times Square a highly recommended choice for anyone looking to immerse themselves in all that New York City has to offer.
Breakfast
The breakfast experience at M Social Hotel Times Square New York has garnered a mix of reviews, predominantly positive. Guests frequently praised the delicious and varied selection on offer, describing it as great, lovely, very complete and absolutely worth the extra cost. The breakfast buffet consistently received accolades for its range of options, including roasted potatoes, meats, danishes and the hotel’s American-style offerings. Many appreciated the abundance and quality of the food, noting that it provided an excellent start to the day with a superb view of Times Square from the breakfast area.
However, guests also highlighted some notable drawbacks. A recurring issue was the lengthy wait times and queues for breakfast, which many felt were exacerbated by the breakfast venue's limited size relative to the hotel's large capacity. Some found the breakfast prices to be steep with a few commenting that the cost did not match the variety or quality they expected. While the breakfast was generally seen as expansive, a few reviewers desired more healthy and diverse options, particularly for vegan and vegetarian diets. There were also occasional mentions of repetitive menus and less satisfactory items such as cold eggs and basic coffee.
Despite these shortcomings, the friendly service, including attentive breakfast staff, often mitigated some of the negative points. Overall, while the breakfast at M Social Hotel Times Square New York generally received high marks for taste and choice, minor improvements in variety and logistical execution could enhance the dining experience further.
Dinner
M Social Hotel Times Square New York offers a diverse dining experience that has received mixed reviews from guests. The restaurant and dining areas have generally been appreciated for their ambiance with the rooftop bar being a standout favorite due to its stunning views of Times Square. Many reviewers found the food to be very good, particularly enjoying the extensive menu and the excellent big burger meal. The hotel's breakfast offerings were also well-received with the included breakfast noted as a great value.
Guests frequently mentioned the convenience of having an on-site restaurant, appreciating the good range of food and drinks available. The food quality at the Beast & Butterflies restaurant was often highlighted positively and the great food and service were noted by many.
However, some guests found the prices to be on the higher side, a common theme when dining in New York City. Specific complaints about expensive drinks, particularly $18 cocktails served in plastic cups, were noted. The service quality seemed inconsistent with several mentions of bad service at the bar and some reviewers felt the food options could be healthier or more varied.
Despite some negative feedback regarding the high prices and occasional service hiccups, the convenience, great views and generally good quality of food have left many guests with a positive impression of dining at M Social Hotel Times Square New York.
Rooms
M Social Hotel Times Square New York presents its guests with a consistent standard of cleanliness and comfort across its rooms. Despite varying room sizes and occasional issues, the overall feedback reflects positively on the spaciousness and modern amenities offered.
Travelers frequently highlight the rooms' sizeable nature, particularly when compared with other New York City hotels, often noting that they are larger than expected for the price and location. This is especially appreciated given the typical space constraints in the city. The quality of the furnishings and overall room decor get nods of approval with many guests finding the rooms nicely finished, well-equipped and sufficiently soundproofed.
Many rooms provide gorgeous views, including Broadway and Times Square, elevating the overall experience. Guests also mention the prompt and friendly room service, adding a layer of convenience to their stay. The beds are frequently described as huge and extremely comfortable, contributing to a restful environment.
Daily housekeeping services help maintain high cleanliness standards, adding to the comfort and appeal of the rooms. However, some reviews do point out areas needing improvement, such as inadequate lighting making rooms appear dark, a few instances of insufficient cleanliness and minor maintenance issues like clogged sinks or small bathrooms.
Rooms generally lacked basic amenities like coffee and tea making facilities, which some guests missed. Despite occasional drawbacks, such as outdated elements or occasional cleanliness oversights, the overall sentiment toward the rooms at M Social Hotel remains overwhelmingly positive, making it a reasonably reliable choice for accommodation in New York City.
Overall, the spaciousness, cleanliness, comfortable beds and beautiful views from the rooms make the M Social Hotel a commendable option for those visiting Times Square.
Beds
The beds at M Social Hotel Times Square New York receive high marks for comfort and cleanliness. Many guests find the beds large and extremely comfortable, using phrases like super comfy and huge to describe them. The pillows are often noted for their softness, enhancing the overall sleep experience. However, the beds' size has been a point of contention for some visitors with terms such as small or too small for two people appearing in several reviews. While many appreciate the soft mattresses, a few guests find them either too soft or too firm, making comfort subjective. Some beds were described as old or requiring updates and occasionally the bed sheets were deemed rough. Despite these mixed feedbacks, most guests agree that the beds contribute positively to their stay, ensuring restful nights in this bustling city location.
Cleanliness
M Social Hotel Times Square New York consistently receives high praise for its cleanliness and modern amenities. Guests frequently find their rooms to be spacious, well-equipped, tidy and very clean. Many guests specifically highlight the spotless condition of the bathrooms and the overall hotel environment. Housekeeping receives commendations for their efficient and thorough service with rooms cleaned and maintained daily. The hotel staff, from cleaning personnel to front desk reception, are noted for their outstanding service and welcoming demeanor.
However, there are occasional concerns about cleanliness that detract from the overall positive experience. Some reviews mention issues such as dusty corners, dirty carpets and insufficient cleaning in specific areas like bathrooms. Despite these isolated incidents, guests generally find the hotel clean, comfortable and a well-maintained option for staying in the bustling Times Square area.
Overall, M Social Hotel Times Square New York stands out for its clean atmosphere, modern facilities and effective housekeeping, making it a highly recommended choice for travelers seeking a comfortable and clean stay in New York City.
Staff
At M Social Hotel Times Square New York, the overwhelmingly positive guest reviews highlight the exemplary service provided by the hotel's staff. The friendly, pleasant and approachable nature of the team is frequently mentioned, underscoring their readiness to assist and their professional demeanor. The front desk staff, in particular, are noted for their warm welcomes and efficient check-ins, creating a smooth arrival experience.
Guests repeatedly commend the helpful and courteous behavior of the housekeeping team with special acknowledgments for their attention to detail and responsiveness to requests. The concierge and bell staff also receive high praise for their guidance and support, making guests feel well taken care of throughout their stay.
In the dining areas, while there are some mentions of less favorable interactions, the majority of reviews point to a positive experience with the restaurant staff who are described as friendly and supportive. Additionally, the bar staff often stand out for their great hospitality, fostering a pleasant and engaging atmosphere.
Despite occasional criticisms about specific interactions, the consistent theme is that M Social Hotel's staff are dedicated to providing a welcoming environment. Their efforts, from the reception to room service, contribute significantly to the guests' positive experiences, making the hotel a commendable choice for visitors seeking attentive and friendly service in the heart of New York City.
Wi-Fi
M Social Hotel Times Square New York has received mixed reviews regarding its WiFi. Many guests praised the internet connection for being stable with excellent signal across the rooms. Free high-speed internet and complimentary WiFi are provided, which worked well for numerous visitors, who mentioned good to fast WiFi speeds and noted it was reliable and user-friendly.
However, some guests experienced issues, such as slow speeds during peak hours and WiFi being temperamental, particularly on upper floors. There were also mentions of difficulties with connectivity and streaming services not functioning properly. Some reviewers highlighted that internet access could be challenging and WiFi signals were sometimes spotty.
Overall, while the WiFi at M Social Hotel Times Square New York is generally good and efficient for many guests, there are occasional inconsistencies that can affect the quality of the internet experience.
Gym
M Social Hotel Times Square New York offers an impressive gym facility that has received positive feedback for being well-equipped and clean. The gym has a modern atmosphere and a lively vibe, contributing to its appeal. Many guests appreciated the organized layout and noted that the fitness center was above average in comparison to other hotels. Despite some mentioning that the gym area is small and that teenage kids are not allowed to use it, the facility itself was deemed more than adequate by most visitors. Overall, guests were pleased with the gym setup, highlighting its utility during their stay.
Parking
Parking at M Social Hotel Times Square New York is generally seen as a challenge by guests, primarily due to its cost and off-site nature. While parking is readily available in nearby garages, it comes at an additional expense, which many reviewers felt was high. Rates such as $55 per day and examples like $140 for two days were commonly cited, reflecting general sentiments about the pricey parking options.
Despite these concerns, guests did find some positive aspects. The hotel staff provided clear directions and recommendations for nearby parking facilities, sometimes including discounted rates. The availability of parking, although limited, was facilitated by the staff’s helpful advice and some guests noted that their parking was well-managed and safe once they navigated the initial setup. However, the lack of electric car parking and the absence of free on-site options were points of contention for several visitors.
Those driving to the hotel should be prepared for potentially high parking costs and limited spaces, but they can rely on the staff’s assistance for finding nearby alternatives.
Family
M Social Hotel Times Square New York has established itself as a solid choice for families traveling with kids. The hotel offers a family-friendly environment with numerous activities that cater to both children and teens. In particular, the lobby area stands out as a hub of entertainment, featuring game tables, video game stations and even a Nintendo Switch. These amenities make the space perfect for families to relax and enjoy some quality time together.
The hotel’s spacious common areas, including a relaxing terrace, further enhance the family experience. Families appreciate the large lobby with plenty of seating, making it an ideal spot for winding down after a day in the bustling city. Kids, in particular, seemed to enjoy everything, from the games available in the reception areas to the fantastic views from the rooftop terrace.
Connecting rooms and family rooms offer flexibility and comfort, though some guests mentioned that the rooms might feel small for larger families. Despite this, the hotel maintains a family-friendly atmosphere, making everyone feel at home. Many reviews highlighted how children found joy in the various games available, contributing to a great overall family holiday.
The hotel's central location adds to its family appeal, placing attractions and a delicious bakery within easy reach. While some rooms received comments about being dark or cold, the superb view of the New Year's Ball and the prompt housekeeping service were notable positives.
Overall, M Social Hotel Times Square New York isn't just a place to stay; it's an experience that caters well to families, ensuring that both parents and kids have a memorable visit.
Nightlife
M Social Hotel Times Square New York offers an exceptional nightlife scene, making it an ideal spot for those looking to immerse themselves in the city's vibrant energy. The hotel features a great lounge and rooftop bar with amazing views of Times Square, providing a perfect place to relax after a busy day. The lively lobby atmosphere, often buzzing with activity, adds to the overall fun vibe of the hotel. Guests have praised the prompt service at the bar and the excellent nightlife vibe throughout the property with music at the lobby level and an active bar scene ensuring there's always something going on.
The rooftop bar stands out for its breathtaking views and has been highlighted as a fantastic place to unwind. Evenings at the hotel's bars and restaurants are lively with an atmosphere that many found conducive to socializing and enjoying the night. Guests appreciated the outdoor seating options, such as the patio and balcony areas overlooking Times Square, although these could get quite rowdy at night.
The hotel's central location affords easy access to a multitude of nearby bars, restaurants and nightlife attractions. This positioning makes it perfect for those eager to explore the city's offerings. The fun atmosphere is further amplified by events like private parties in the lobby and a memorable New Year's Eve celebration that left many in high spirits.
Despite some minor inconveniences such as crowded elevators during peak hours and busy lobbies, the overall consensus is that M Social Hotel Times Square New York is a hotspot for nightlife, making it an ideal choice for anyone looking to experience New York City's nocturnal charm.
4 Star
M Social Hotel Times Square New York consistently receives praise for fulfilling the expectations of a four-star establishment. Guests highlight its stylish and modern ambiance, complimented by comfortable and well-decorated rooms. The service provided, particularly by staff members like Ms. Flora, has been noted for enhancing personal experiences, such as special occasions.
The hotel's prime location near Times Square is frequently mentioned as a significant advantage, making it an attractive choice for visitors looking to explore central NYC. The views from the rooms, especially those on higher floors, add to the overall positive impression.
While the majority of visitors felt the hotel met or exceeded four-star standards with its cleanliness and well-maintained facilities, a few noted that certain amenities and staff attentiveness fell short of typical four-star expectations. Nonetheless, the hotel is generally seen as offering good value for money with its competitive pricing and quality service making it a recommendable option for travelers seeking a four-star experience in New York City.
Business
M Social Hotel Times Square New York is highly regarded among business travelers for its excellent internet connectivity, making it ideal for work purposes. The hotel offers a reasonable bar and terrace with stunning city views, creating a conducive environment for both relaxation and informal business discussions. The property is conveniently located near the theater district and Manhattan, enhancing its appeal for those on business trips.
The facilities are well-suited for business needs with a functional business center, dedicated business areas and meeting rooms available for hosting small meetings in comfort. The lobby area also serves as a good spot for business meetings, reinforcing the hotel’s business-friendly vibe. Additional amenities, such as accessible lifetime room service and a convenient free luggage hold, add to the convenience for busy travelers.
Housekeeping services are excellent, ensuring that rooms and common areas are well-maintained. Despite some noise issues in the lobby, the overall business environment is highly praised. However, some guests noted the inflexibility around early check-in and check-out, although the quick resolution of room changes due to high early check-in rates is a positive aspect.
The hotel is categorized as a business hotel and is definitely business-oriented with services designed to accommodate business travelers effectively. The price-quality ratio is deemed satisfactory, making it a recommended choice for those on business trips. Overall, M Social Hotel Times Square New York provides a solid option for business travelers seeking a functional and strategically located accommodation.
Accessible
M Social Hotel Times Square New York stands out as a highly accessible option for travelers with disabilities, craving a central location. Nestled near major attractions and subway lines, it provides easy access to transportation and amenities. The hotel’s proximity to Times Square, Central Park, shops, theaters and dining locations enhances its convenience for all visitors. Guests comment on straightforward access from and to loading zones, public transport and pedestrian routes.
A notable feature is the hotel’s attention to wheelchair access and ADA compliance, although there were a few mentions of it not being consistently reliable in this regard. Guests appreciated the availability of accessible rooms with specific touches like handicap-friendly features. The absence of microwaves, kettles and floor grips in showers were minor drawbacks noted by some.
Elevators at the hotel were a mixed point, often described as slow and crowded, which could be an inconvenience. Nevertheless, the prompt presence of an attendant helped mitigate waiting times on occasion. Overall, M Social Hotel Times Square New York remains commendably accessible, albeit with room for some enhancements regarding its in-house amenities and elevator efficiency.
Luxury
M Social Hotel Times Square New York offers an overall recommended luxury stay marked by a modern and very clean atmosphere. The hotel is stylish with an elegant decor and a lively atmosphere. Staying at this hotel comes with a luxury feel, enhanced by luxurious and clean rooms as well as spacious accommodations. The luxurious vibe is consistently highlighted, making it appear as a top-class establishment.
Guests appreciate the modern decoration and the unique classism of the hotel, spotlighting the luxury setup and high-end amenities. The luxurious atmosphere extends to the luxury robes and luxury bed, adding to the comfort and opulence. Everything seems to meet expectations with the beautiful modern style being a standout feature.
While the price is noted to be quite steep, it is seen as understandable given the hotel's prime location close to all major attractions, making it excellent value for the price. The M Social Hotel delivers a wow factor with its precisely executed luxury atmosphere, making it an ideal choice for those seeking a luxurious stay in New York City.
Dog Friendly
M Social Hotel Times Square New York is renowned for its dog-friendly atmosphere, garnering appreciation from many pet owners. Guests frequently highlight the hotel's welcoming environment for dogs and the comfortable, pet-friendly facilities. The hotel's accommodation of dogs is often praised, creating a positive experience for those traveling with pets. Dog lovers will find the dog-friendly spaces a true bonus and the provision of services for dogs adds to the appeal for pet owners.
Despite the generally positive feedback, some areas for improvement are noted. There have been occasional negative interactions involving guests with dogs, suggesting a need for better handling of such situations. Additionally, while the hotel allows pets, it comes with a considerable fee for bringing a dog. Enhancing the service in the pet-friendly environment could further elevate the experience for guests traveling with their furry companions.
No, M Social Hotel Times Square New York doesn't have any pool.
No, a spa isn't available at M Social Hotel Times Square New York.
Yes, M Social Hotel Times Square New York welcomes dogs.
Yes, parking facilities are available at M Social Hotel Times Square New York.
Yes, M Social Hotel Times Square New York has a gym.