Park Lane New York
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Summary of reviewsPark Lane New York is lauded for its prime location, situated just opposite Central Park's southern side, providing guests with easy access to notable tourist spots like Fifth Avenue, Times Square and various museums. The adjacency to multiple subway stations further simplifies city exploration. The hotel’s breathtaking views of Central Park, particularly from its rooms and the rooftop bar, garner significant praise, creating a memorable backdrop for visitors.
Guests frequently commend the spacious, clean rooms with modern decor and comfortable beds. Although some rooms appear outdated and may require renovation, the overall sentiment remains positive, especially for the panoramic vistas and spaciousness which are generous by New York City standards.
The dining experience at Park Lane New York presents a mixture of highlights and areas for improvement. The Darling rooftop bar is a guest favorite due to its sensational views and excellent cocktails, despite being deemed expensive and occasionally inaccessible due to private events. While breakfast offerings receive mixed reviews with some guests finding them overpriced and underwhelming, other dining options, such as Harry’s, receive positive mentions for their service and quality. Many guests prefer to explore nearby dining venues for more diverse and reasonably priced meals.
Cleanliness is another strong point for the hotel with most guests noting the clean, well-maintained rooms and public areas. While some isolated issues such as dirty carpets and occasional lapses in housekeeping were reported, the general impression remains favorable.
The overall service quality at Park Lane New York is highly regarded, particularly the professionalism of the cleaning staff and the helpful nature of the bellmen and doormen. The concierge, particularly individuals like Carlos and Lisa Bullock, are well-received for their exceptional support. However, there are occasional reports of slow service and less friendly interactions, indicating room for consistency improvements.
WiFi connectivity at the hotel is inconsistent with some guests finding the service reliable while others experience slow or absent signals, particularly in certain parts of the room. The gym receives generally positive comments, appreciated for its functionality and 24-hour availability, despite needing better equipment and updates.
While the hotel lacks on-site parking, nearby valet services are available, though expensive, reflecting typical New York City parking costs.
The family-friendly atmosphere at Park Lane New York is another highlight with spacious accommodations and thoughtful amenities for children, contributing to a comfortable stay for families.
Finally, the hotel’s vibrant nightlife offering, particularly the rooftop bar and excellent concierge recommendations for nearby nightlife ensure that guests have ample evening entertainment options.
In summary, Park Lane New York stands out for its exceptional location, stunning views, spacious and comfortable rooms and friendly staff, promising a delightful stay despite some areas needing refinement.
Categories
Guests frequently commend the spacious, clean rooms with modern decor and comfortable beds. Although some rooms appear outdated and may require renovation, the overall sentiment remains positive, especially for the panoramic vistas and spaciousness which are generous by New York City standards.
The dining experience at Park Lane New York presents a mixture of highlights and areas for improvement. The Darling rooftop bar is a guest favorite due to its sensational views and excellent cocktails, despite being deemed expensive and occasionally inaccessible due to private events. While breakfast offerings receive mixed reviews with some guests finding them overpriced and underwhelming, other dining options, such as Harry’s, receive positive mentions for their service and quality. Many guests prefer to explore nearby dining venues for more diverse and reasonably priced meals.
Cleanliness is another strong point for the hotel with most guests noting the clean, well-maintained rooms and public areas. While some isolated issues such as dirty carpets and occasional lapses in housekeeping were reported, the general impression remains favorable.
The overall service quality at Park Lane New York is highly regarded, particularly the professionalism of the cleaning staff and the helpful nature of the bellmen and doormen. The concierge, particularly individuals like Carlos and Lisa Bullock, are well-received for their exceptional support. However, there are occasional reports of slow service and less friendly interactions, indicating room for consistency improvements.
WiFi connectivity at the hotel is inconsistent with some guests finding the service reliable while others experience slow or absent signals, particularly in certain parts of the room. The gym receives generally positive comments, appreciated for its functionality and 24-hour availability, despite needing better equipment and updates.
While the hotel lacks on-site parking, nearby valet services are available, though expensive, reflecting typical New York City parking costs.
The family-friendly atmosphere at Park Lane New York is another highlight with spacious accommodations and thoughtful amenities for children, contributing to a comfortable stay for families.
Finally, the hotel’s vibrant nightlife offering, particularly the rooftop bar and excellent concierge recommendations for nearby nightlife ensure that guests have ample evening entertainment options.
In summary, Park Lane New York stands out for its exceptional location, stunning views, spacious and comfortable rooms and friendly staff, promising a delightful stay despite some areas needing refinement.
Luxury Hotel
With a privileged location right across from Central Park, this luxury hotel offers not only wonderful views over the park and the city center, but also comfortable and lavish rooms and design interiors that create a cozy and sophisticated atmosphere for all guests.
Business Hotel
Located right on Central Park in the heart of New York, this 5-star hotel features modern and elegantly decorated meeting and event rooms, ideal for business meetings, receptions and conferences. Business guests can enjoy the convenient location of the hotel, being in close proximity to many places of interest and means of transportation, as well as enjoy drinks and meals in the hotel's stylish spaces with wonderful panoramic views of the city.
Skyscraper Hotel
The building has 46 floors.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
Park Lane New York boasts an enviable location, often described as perfect, phenomenal and outstanding by its guests. Nestled just opposite the southern side of Central Park, the hotel offers conveniently close access to popular tourist attractions, including Fifth Avenue, Times Square and various museums. Guests frequently commend its adjacency to multiple subway stations, making city exploration seamless and efficient.
The spectacular views of Central Park are a highlight with many rooms offering panoramic vistas that are often referred to as breathtaking and unbeatable. The rooftop bar is another mention-worthy feature, providing a vantage point for enjoying the city's skyline.
The hotel's central position in Manhattan simplifies sightseeing and shopping, allowing visitors to stroll easily through some of New York's most iconic spots. Despite some criticism concerning the overall quality of service, the spacious and clean rooms, friendly staff and impeccable decor frequently earn positive mentions.
The combination of its prime location, exceptional views and the convenience of nearby transportation options solidifies Park Lane New York as an excellent choice for a memorable stay in the heart of the city.
Guests at Park Lane New York have mixed opinions about the hotel's breakfast offerings with strong emphasis on both the extraordinary views and excessive prices. The rooftop restaurant, Darling, located on the 46th floor and the lobby cafe, offer breathtaking panoramic views of Central Park, which many guests found stunning and worth an early morning visit.
Despite the enchanting vistas, numerous guests felt that the breakfast was grossly overpriced at $75 per person and the quality did not match the price tag. Complaints included a lack of variety, underwhelming and mediocre food quality and limited options, particularly for families. The breakfast buffet received criticism for being substandard with some guests describing elements like runny eggs, lukewarm meats, stale croissants and bad coffee. The grab-and-go breakfast option in the lobby also did not fare well in reviews, noted for its poor selection and plastic cutlery.
On a positive note, some guests found the breakfast at Harry's or the Rose Lane café to be adequate and tasty, praising the friendly staff and efficient morning service. There were also mentions of delicious breakfast in-room service, although it could be inconsistent. However, many visitors opted to skip the hotel’s breakfast altogether due to its steep cost and chose to dine at nearby restaurants instead, where more reasonable and diverse options were available.
Overall, while the spectacular views from the rooftop make for a memorable experience, the high cost and mediocre quality of the breakfast offerings at Park Lane New York indicate that there is significant room for improvement to meet guest expectations fully.
Park Lane New York offers a dining experience that features strong positives alongside a few notable downsides. The standout feature for many guests is The Darling, the rooftop bar, which provides incredible views, especially at night and serves wonderful cocktails. However, it can be expensive and sometimes inaccessible due to private events or reservations being ignored pre-stay.
The ground floor restaurant offers a bustling atmosphere but might not be ideal for everyone as it can get crowded and noisy with some guests finding the food choices limited and the quality lacking. Although breakfast here has been highly criticized for being overpriced, there are some positive mentions of warm service from the breakfast staff and delicious views from other dining areas.
Guests have highlighted the excellent dining options available within the hotel with mentions of a caviar hotline and classic drinks at Harry’s. The hotel prides itself on a great selection of meals from breakfast through to dinner, though it wasn't without its faults, including slow room service and limited menu options in the restaurant.
The rooftop bar remains a favorite with its breathtaking views of Central Park, deemed sensational by many. Despite the high cost, when open, it is a great spot for late-night drinks and gatherings with friends. Some guests have recommended nearby dining spots like Sarabeth's for dinner and other local cuisines including Italian and Japanese, noting that the hotel’s own dining facilities were occasionally underwhelming or unavailable.
In general, while the hotel offers excellent facilities and some memorable dining experiences, particularly at The Darling and Harry’s, there are areas where improvements could enhance the guest experience further.
Park Lane New York boasts spacious and comfortable rooms, many offering breathtaking views of Central Park that truly elevate the experience. Guests frequently highlight the large room sizes, which are notably generous for NYC standards, allowing for a comfortable stay even for families. The panoramic park views are a particular standout, contributing significantly to the overall appeal of the hotel rooms.
The rooms, while clean and featuring modern decor in updated areas, can be inconsistent in quality. Some guests have noted that certain rooms feel tired and in need of renovation with older furnishings and occasional issues such as inadequate lighting or malfunctioning air conditioning. Bathrooms vary in size, from comfortably modern to somewhat cramped and some rooms lack expected amenities like coffee machines.
Despite these variances, the general sentiment is positive regarding room cleanliness and comfort. The beds are often described as extremely comfortable, contributing to a restful stay. The hotel's location and the stunning views from higher floors can't be overstated, adding significant value to the guest experience.
In summary, Park Lane New York delivers on spaciousness and comfort with the spectacular views of Central Park being a major draw. It's an excellent choice for those prioritizing room size and scenic views, though guests should be aware of potential inconsistencies in room decor and amenities.
Park Lane New York receives frequent praise for its beds, which are often described as very comfortable, super comfortable and even ultra-comfortable. Many guests highlighted the comfort of both the beds and the pillows with several noting that they had the best sleep in a long time. The bedding is also commended for its good quality and cleanliness. There were mentions of wide queen-size beds, perfect for accommodating multiple adults and big, cozy beds adding to the overall comfort of the rooms.
However, there were a few dissenting opinions. Some guests found the beds too soft or noted issues with the mattress quality, such as dips and holes. Despite these occasional concerns, the overwhelming sentiment points to a restful and pleasant sleeping experience at the hotel. The comfort of the beds and quality bedding seem to contribute significantly to the positive experiences of guests at Park Lane New York.
Visitors to Park Lane New York have generally remarked positively on the cleanliness of the hotel. Many guests have found their rooms to be clean and spacious with some describing them as spotlessly clean and cozy. Daily cleaning services ensure that the rooms remain fresh and well-kept, contributing to a comfortable stay. The common areas, including the bar and roof, have also been noted for their cleanliness and well-maintained condition.
However, there are areas where improvement is needed. Several reviews mentioned issues like dirty carpets, outdated rooms and occasional lapses in housekeeping standards. Some rooms required vacuuming and there were complaints about dust and grime, particularly in the bathrooms. Despite these occasional shortcomings, most guests appreciate the efforts of the cleaning staff and the overall cleanliness of the hotel's environment.
The hotel management appears to take cleanliness seriously, but more attention to detail and consistency could enhance the guest experience further. Overall, Park Lane New York offers a relatively clean and comfortable stay with an ideal location and generally helpful staff.
When staying at Park Lane New York, guests can expect a generally high standard of service, particularly from the cleaning staff and certain members of the reception team. Descriptions of the hotel staff often emphasize their friendliness, helpfulness and attentiveness. Guests frequently remark on the professionalism and efficiency of receptionists and the exceptional service provided by individuals like Anthony and Luis, who are noted for their courteous and attentive demeanor.
Housekeeping receives consistent praise for their prompt and thorough service and the bellmen and doormen are also commended for their warm and helpful nature. The concierge services are generally well-regarded with specific individuals such as Carlos and Lisa Bullock being highlighted for their excellent support and hospitality.
Despite the largely positive feedback, there are some notable drawbacks. Instances of slow service at the front desk and room service, as well as less-than-friendly interactions with certain staff members, have been mentioned. Guests also reported occasional lapses in the quality of service, particularly from the reception and management teams and expressed frustration over unfulfilled promises and lack of assistance with luggage.
In summary, while Park Lane New York boasts an overall amiable and efficient staff that can significantly enhance the guest experience, there are pockets of inconsistency that could benefit from improvement.
The WiFi experience at Park Lane New York presents mixed feedback with varying levels of satisfaction among guests. Some reviews indicate that the WiFi works well, is available, free and allows for connectivity including phone calls and streaming to the TV. Phrases like Wi-Fi included and stayed connected suggest that, at times, guests did find the service reliable and satisfactory.
However, a significant number of guests noted issues, ranging from slow and weak signals to the WiFi being practically absent in certain parts of the room, most notably the bathroom. Statements such as no WiFi in the room, internet speed was horrible and needs improvement highlight recurrent problems. Some guests reported that the WiFi often died, took many attempts to load content or was generally undependable. For many, these issues meant they could not work efficiently from the hotel or stay reliably connected online, leading to considerable frustration during their stay.
The gym at Park Lane New York receives mixed but generally positive feedback from guests. Many reviewers describe the gym as great, excellent and very good, highlighting its availability 24 hours a day. The fitness room is seen as good and offers essential amenities for a workout. However, several reviews point out that the gym is on the smaller side and could benefit from better equipment and updates. Some guests found the weight rack lacking and the overall space dark. Despite a few areas for improvement, the fitness center is appreciated for its functionality and the mesmerizing views it offers, adding an aesthetic appeal to the workout experience. Overall, the gym provides a solid space for fitness enthusiasts to stay fit during their stay.
When staying at Park Lane New York, guests should be aware that parking options are somewhat limited. The hotel does not provide on-site parking or valet services, although there is convenient valet parking available nearby. However, guests consistently highlight that parking in the area tends to be expensive with daily charges often reaching $75. While some find the parking options in the vicinity convenient, others note the challenge of restricted and limited parking spaces. For those planning to drive, it is advisable to consider these factors and budget accordingly for potential parking expenses.
Park Lane New York emerges as a solid choice for families visiting the bustling city. Many guests highlight the hotel’s family-friendly atmosphere, which resonates through its thoughtful service and numerous amenities tailored for children. Kids are often delighted with special touches, such as goodie bags and families appreciate the availability of gluten-free food options for those with dietary restrictions.
Accommodations cater well to families, featuring large, spacious rooms and suites perfect for groups of four or five. The comfy beds and quiet environment further add to the hotel’s appeal, allowing everyone to rest well after busy days exploring New York. This convenience doesn't end with lodging; the staff, often described as friendly, polite and helpful, go above and beyond to ensure a positive experience for young guests.
Dining options at the hotel, including family brunches, also garner positive remarks. However, a few reviews mention logistical challenges, such as securing adjacent rooms for larger families, indicating areas that could use improvement.
Overall, Park Lane New York is noted for its excellent location, professional service and family-friendly facilities, making it a great pick for those traveling with kids.
Park Lane New York offers a dynamic nightlife experience, making it a popular choice for those seeking evening entertainment. The hotel’s rooftop bar, Darling, stands out with its incredible night views and a wonderful selection of cocktails, creating a great atmosphere for late-night drinks. The concierge service is highly praised for providing excellent recommendations on nearby nightlife spots, ensuring guests have good access to vibrant evening activities.
The surrounding area complements the hotel with its variety of cafes, restaurants and bars, adding to the convenience for guests looking to explore local nightlife. Despite a few negative remarks about the rooftop bar experience and room service food, most guests find the nightlife in the vicinity to be mesmeric and filled with great options. The hotel also features Harry's bar, adding another layer to its nightlife offerings.
Park Lane New York receives mixed reviews about its five-star rating, facilities and services. Some guests appreciate the ideal location and iconic views, describing their experience as perfect, excellent and superb. Others highlight good amenities and great service, feeling it provides a true five-star experience.
However, several reviewers mention that the hotel does not live up to its five-star classification. Complaints include old and noisy rooms, missing simple amenities like coffee makers and services only available upon request at an additional cost. Some guests felt that the quality of the furnishings and the overall service were not up to five-star standards, describing the hotel as more akin to a four-star establishment or even less.
This mix of positive and negative feedback denotes that while some guests are delighted with their stay, others feel the hotel's offerings do not justify its five-star rating and price.
Park Lane New York delivers a solid and reliable experience in line with its four-star rating. Guests frequently note that the hotel maintains its four-star quality well with ideal facilities and amenities appropriate for this category. The rooms and overall service are praised as great and comfortable, contributing to an overall positive stay.
Reviewers often highlight the location as ideal, adding to the hotel's appeal as a good four-star option. The service is generally rated as excellent with special mentions of good amenities that cater well to guest needs.
However, some guests express surprise at the lack of a coffee machine or tea station in the rooms, elements they expect in a four-star establishment. There are also remarks on the need for better maintenance and more flexibility in check-out times. Despite these areas for improvement, most reviews reflect a solid four-star experience, aligning well with the hotel's rating.
Park Lane New York offers a central location in New York that is highly convenient for business travelers, being in close proximity to major business parks. The hotel is described as business-friendly with several positive remarks about its suitability for business trips and corporate service. Guests appreciate the hotel's dedicated business center and its effectiveness for work-related tasks. The hotel's environment is considered conducive for business meetings, making it a suitable choice for evening gatherings with colleagues.
Check-in procedures, however, could benefit from improvements, as some guests mentioned queues at reception. There are also comments about the lift being difficult to use, which can be bothersome for travelers on tight schedules. While the business center exists, it has been pointed out that it requires better maintenance and upgrading to meet the expectations of modern business travelers.
Rooms at Park Lane New York receive mixed reviews when it comes to work amenities. Notably, the absence of desks in many rooms has been highlighted as a significant drawback for those needing to work within their accommodation. A better setup with proper lighting and a more conducive desk space could significantly enhance the work environment. However, other aspects of the hotel, like the convenience of the mailing system and the quality of concierge services, add to the efficiency and ease of business travel.
In conclusion, Park Lane New York provides several strong features for business travelers, including a central location and a business-friendly environment, but certain aspects like room workspaces and the business center could use enhancements to fully meet the needs of its corporate guests.
Park Lane New York has received positive feedback from guests regarding its accessibility features, which cater well to disabled individuals. The hotel is commended for its ADA accessible bathrooms, good overall accessibility and wheelchair-friendly environment. Guests noted the ease of accessing shopping, dining, Central Park and Fifth Avenue, all of which are nearby. Public transport access is highlighted as very convenient, making it easy to get to the hotel from the airport.
However, some areas could use improvement, such as the accessibility of the rooftop restaurant, which poses challenges due to steep stairs and limited lift options. Additionally, there were mentions of poor accessibility during check-in and limited in-room amenities. Despite these few shortcomings, the hotel's accessible rooms and facilities generally provide a comfortable stay for guests with disabilities.
Park Lane New York offers an ideal setting for honeymooners with its romantic rooftop experience and dedicated honeymoon suite. The hotel is often described as perfect and ideal for a honeymoon, providing a great stay for couples looking to make their honeymoon memorable. Special honeymoon services and packages are available, enhancing the overall experience. Guests frequently recommend this romantic hotel for honeymoon couples, praising its ambiance as a perfect honeymoon getaway.
Park Lane New York promises a luxurious experience defined by accommodating staff and first-class service. Guests frequently mention the ultra-comfortable beds and rooms renovated with high-end materials, contributing to a luxurious and comfortable stay. The panoramic views of Central Park from the higher floors, particularly from the Panoramic Park View rooms and suites, leave a lasting impression. The hotel's ambiance exudes luxury with a recently refurbished interior that enhances its luxurious appeal.
Guests appreciate the luxury services and the overall setting, noting it as a high-end hotel with a real luxury feel. The addition of a rooftop luxury bar further enhances the experience. However, some reviewers feel it doesn't fully meet the five-star service standards and highlight the need for better cleanliness and efficient use of room space. Despite these critiques, the hotel provides a generally luxurious stay with many guests framing their experience as more than five-star quality. The views, high-end products and overall luxurious renovation are frequently lauded, making it a appealing choice for those seeking luxury in the city.
Nestled in the heart of New York, Park Lane New York offers an ambiance that resonates with romance and charm, making it an ideal destination for couples. Designed with a perfect blend of elegance and intimacy, the hotel provides an idyllic setting for romantic getaways. Many guests have highlighted its suitability for anniversaries, honeymoons and special celebrations, thanks to the romantic atmosphere that pervades throughout the property.
The rooms themselves are crafted for lovebirds, exuding a romantic look and often offering enchanting views that set the mood for a memorable stay. The sunset view from the rooftop bar complements the glamorous atmosphere, making it a popular spot for romantic dates and creating a quintessential experience for those in love.
Guests have mentioned special touches like candles on arrival and romantic packages that enhance the overall experience. The hotel’s dedication to ensuring a romantic ambiance does not go unnoticed, making it a great place for couples seeking a picturesque escape in the city.
While there might be occasional differences in perception, the consensus leans towards Park Lane New York being a top choice for those looking to kindle their romance in a luxurious urban setting.
Park Lane New York has received substantial recognition for its dog-friendly atmosphere, making it a convenient and welcoming choice for travelers with pets. The hotel offers various pet facilities and includes dog-specific amenities, ensuring that furry companions are well taken care of. Guests have remarked that the surroundings are perfect for morning walks with dogs, adding to the overall convenience for pet owners.
The hotel is noted for its quieter environment around midnight, which is particularly appreciated by dog owners looking for a peaceful stay. Pets are not only allowed but genuinely welcomed, underlining the hotel's commitment to being pet-friendly.
However, some reviews suggest that while the hotel’s pet-friendly policies are commendable, there is room for improvement in the overall pet service quality. In a few instances, guests felt that the service did not fully meet expectations, hinting at inconsistencies in the pet-friendly experience provided.
Overall, Park Lane New York stands out as a favorable option for pet owners, thanks to its dog-friendly policies and amenities, despite some variability in service quality.
Location Show Map
Location
The spectacular views of Central Park are a highlight with many rooms offering panoramic vistas that are often referred to as breathtaking and unbeatable. The rooftop bar is another mention-worthy feature, providing a vantage point for enjoying the city's skyline.
The hotel's central position in Manhattan simplifies sightseeing and shopping, allowing visitors to stroll easily through some of New York's most iconic spots. Despite some criticism concerning the overall quality of service, the spacious and clean rooms, friendly staff and impeccable decor frequently earn positive mentions.
The combination of its prime location, exceptional views and the convenience of nearby transportation options solidifies Park Lane New York as an excellent choice for a memorable stay in the heart of the city.
Breakfast
Despite the enchanting vistas, numerous guests felt that the breakfast was grossly overpriced at $75 per person and the quality did not match the price tag. Complaints included a lack of variety, underwhelming and mediocre food quality and limited options, particularly for families. The breakfast buffet received criticism for being substandard with some guests describing elements like runny eggs, lukewarm meats, stale croissants and bad coffee. The grab-and-go breakfast option in the lobby also did not fare well in reviews, noted for its poor selection and plastic cutlery.
On a positive note, some guests found the breakfast at Harry's or the Rose Lane café to be adequate and tasty, praising the friendly staff and efficient morning service. There were also mentions of delicious breakfast in-room service, although it could be inconsistent. However, many visitors opted to skip the hotel’s breakfast altogether due to its steep cost and chose to dine at nearby restaurants instead, where more reasonable and diverse options were available.
Overall, while the spectacular views from the rooftop make for a memorable experience, the high cost and mediocre quality of the breakfast offerings at Park Lane New York indicate that there is significant room for improvement to meet guest expectations fully.
Dinner
The ground floor restaurant offers a bustling atmosphere but might not be ideal for everyone as it can get crowded and noisy with some guests finding the food choices limited and the quality lacking. Although breakfast here has been highly criticized for being overpriced, there are some positive mentions of warm service from the breakfast staff and delicious views from other dining areas.
Guests have highlighted the excellent dining options available within the hotel with mentions of a caviar hotline and classic drinks at Harry’s. The hotel prides itself on a great selection of meals from breakfast through to dinner, though it wasn't without its faults, including slow room service and limited menu options in the restaurant.
The rooftop bar remains a favorite with its breathtaking views of Central Park, deemed sensational by many. Despite the high cost, when open, it is a great spot for late-night drinks and gatherings with friends. Some guests have recommended nearby dining spots like Sarabeth's for dinner and other local cuisines including Italian and Japanese, noting that the hotel’s own dining facilities were occasionally underwhelming or unavailable.
In general, while the hotel offers excellent facilities and some memorable dining experiences, particularly at The Darling and Harry’s, there are areas where improvements could enhance the guest experience further.
Rooms
The rooms, while clean and featuring modern decor in updated areas, can be inconsistent in quality. Some guests have noted that certain rooms feel tired and in need of renovation with older furnishings and occasional issues such as inadequate lighting or malfunctioning air conditioning. Bathrooms vary in size, from comfortably modern to somewhat cramped and some rooms lack expected amenities like coffee machines.
Despite these variances, the general sentiment is positive regarding room cleanliness and comfort. The beds are often described as extremely comfortable, contributing to a restful stay. The hotel's location and the stunning views from higher floors can't be overstated, adding significant value to the guest experience.
In summary, Park Lane New York delivers on spaciousness and comfort with the spectacular views of Central Park being a major draw. It's an excellent choice for those prioritizing room size and scenic views, though guests should be aware of potential inconsistencies in room decor and amenities.
Beds
However, there were a few dissenting opinions. Some guests found the beds too soft or noted issues with the mattress quality, such as dips and holes. Despite these occasional concerns, the overwhelming sentiment points to a restful and pleasant sleeping experience at the hotel. The comfort of the beds and quality bedding seem to contribute significantly to the positive experiences of guests at Park Lane New York.
Cleanliness
However, there are areas where improvement is needed. Several reviews mentioned issues like dirty carpets, outdated rooms and occasional lapses in housekeeping standards. Some rooms required vacuuming and there were complaints about dust and grime, particularly in the bathrooms. Despite these occasional shortcomings, most guests appreciate the efforts of the cleaning staff and the overall cleanliness of the hotel's environment.
The hotel management appears to take cleanliness seriously, but more attention to detail and consistency could enhance the guest experience further. Overall, Park Lane New York offers a relatively clean and comfortable stay with an ideal location and generally helpful staff.
Staff
Housekeeping receives consistent praise for their prompt and thorough service and the bellmen and doormen are also commended for their warm and helpful nature. The concierge services are generally well-regarded with specific individuals such as Carlos and Lisa Bullock being highlighted for their excellent support and hospitality.
Despite the largely positive feedback, there are some notable drawbacks. Instances of slow service at the front desk and room service, as well as less-than-friendly interactions with certain staff members, have been mentioned. Guests also reported occasional lapses in the quality of service, particularly from the reception and management teams and expressed frustration over unfulfilled promises and lack of assistance with luggage.
In summary, while Park Lane New York boasts an overall amiable and efficient staff that can significantly enhance the guest experience, there are pockets of inconsistency that could benefit from improvement.
Wi-Fi
However, a significant number of guests noted issues, ranging from slow and weak signals to the WiFi being practically absent in certain parts of the room, most notably the bathroom. Statements such as no WiFi in the room, internet speed was horrible and needs improvement highlight recurrent problems. Some guests reported that the WiFi often died, took many attempts to load content or was generally undependable. For many, these issues meant they could not work efficiently from the hotel or stay reliably connected online, leading to considerable frustration during their stay.
Gym
Parking
Family
Accommodations cater well to families, featuring large, spacious rooms and suites perfect for groups of four or five. The comfy beds and quiet environment further add to the hotel’s appeal, allowing everyone to rest well after busy days exploring New York. This convenience doesn't end with lodging; the staff, often described as friendly, polite and helpful, go above and beyond to ensure a positive experience for young guests.
Dining options at the hotel, including family brunches, also garner positive remarks. However, a few reviews mention logistical challenges, such as securing adjacent rooms for larger families, indicating areas that could use improvement.
Overall, Park Lane New York is noted for its excellent location, professional service and family-friendly facilities, making it a great pick for those traveling with kids.
Nightlife
The surrounding area complements the hotel with its variety of cafes, restaurants and bars, adding to the convenience for guests looking to explore local nightlife. Despite a few negative remarks about the rooftop bar experience and room service food, most guests find the nightlife in the vicinity to be mesmeric and filled with great options. The hotel also features Harry's bar, adding another layer to its nightlife offerings.
5 Star
However, several reviewers mention that the hotel does not live up to its five-star classification. Complaints include old and noisy rooms, missing simple amenities like coffee makers and services only available upon request at an additional cost. Some guests felt that the quality of the furnishings and the overall service were not up to five-star standards, describing the hotel as more akin to a four-star establishment or even less.
This mix of positive and negative feedback denotes that while some guests are delighted with their stay, others feel the hotel's offerings do not justify its five-star rating and price.
4 Star
Reviewers often highlight the location as ideal, adding to the hotel's appeal as a good four-star option. The service is generally rated as excellent with special mentions of good amenities that cater well to guest needs.
However, some guests express surprise at the lack of a coffee machine or tea station in the rooms, elements they expect in a four-star establishment. There are also remarks on the need for better maintenance and more flexibility in check-out times. Despite these areas for improvement, most reviews reflect a solid four-star experience, aligning well with the hotel's rating.
Business
Check-in procedures, however, could benefit from improvements, as some guests mentioned queues at reception. There are also comments about the lift being difficult to use, which can be bothersome for travelers on tight schedules. While the business center exists, it has been pointed out that it requires better maintenance and upgrading to meet the expectations of modern business travelers.
Rooms at Park Lane New York receive mixed reviews when it comes to work amenities. Notably, the absence of desks in many rooms has been highlighted as a significant drawback for those needing to work within their accommodation. A better setup with proper lighting and a more conducive desk space could significantly enhance the work environment. However, other aspects of the hotel, like the convenience of the mailing system and the quality of concierge services, add to the efficiency and ease of business travel.
In conclusion, Park Lane New York provides several strong features for business travelers, including a central location and a business-friendly environment, but certain aspects like room workspaces and the business center could use enhancements to fully meet the needs of its corporate guests.
Accessible
However, some areas could use improvement, such as the accessibility of the rooftop restaurant, which poses challenges due to steep stairs and limited lift options. Additionally, there were mentions of poor accessibility during check-in and limited in-room amenities. Despite these few shortcomings, the hotel's accessible rooms and facilities generally provide a comfortable stay for guests with disabilities.
Honeymoon
Luxury
Guests appreciate the luxury services and the overall setting, noting it as a high-end hotel with a real luxury feel. The addition of a rooftop luxury bar further enhances the experience. However, some reviewers feel it doesn't fully meet the five-star service standards and highlight the need for better cleanliness and efficient use of room space. Despite these critiques, the hotel provides a generally luxurious stay with many guests framing their experience as more than five-star quality. The views, high-end products and overall luxurious renovation are frequently lauded, making it a appealing choice for those seeking luxury in the city.
Romantic
The rooms themselves are crafted for lovebirds, exuding a romantic look and often offering enchanting views that set the mood for a memorable stay. The sunset view from the rooftop bar complements the glamorous atmosphere, making it a popular spot for romantic dates and creating a quintessential experience for those in love.
Guests have mentioned special touches like candles on arrival and romantic packages that enhance the overall experience. The hotel’s dedication to ensuring a romantic ambiance does not go unnoticed, making it a great place for couples seeking a picturesque escape in the city.
While there might be occasional differences in perception, the consensus leans towards Park Lane New York being a top choice for those looking to kindle their romance in a luxurious urban setting.
Dog Friendly
The hotel is noted for its quieter environment around midnight, which is particularly appreciated by dog owners looking for a peaceful stay. Pets are not only allowed but genuinely welcomed, underlining the hotel's commitment to being pet-friendly.
However, some reviews suggest that while the hotel’s pet-friendly policies are commendable, there is room for improvement in the overall pet service quality. In a few instances, guests felt that the service did not fully meet expectations, hinting at inconsistencies in the pet-friendly experience provided.
Overall, Park Lane New York stands out as a favorable option for pet owners, thanks to its dog-friendly policies and amenities, despite some variability in service quality.
No, Park Lane New York doesn't have any pool.
No, a spa isn't available at Park Lane New York.
Yes, Park Lane New York welcomes dogs.
Yes, parking facilities are available at Park Lane New York.
Yes, Park Lane New York has a gym.
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