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Summary of reviewsThe Refinery Hotel - New York is highly regarded for its prime Midtown location, making it an ideal base for exploring Manhattan. Guests appreciate the proximity to major attractions like Bryant Park, Times Square and Grand Central Station. Despite being centrally located, the hotel offers a peaceful retreat from the city's hustle and bustle.
Guests find the hotel’s breakfast served in a pub-style restaurant to be tasty and of high quality with a particularly good brunch menu. Complimentary morning coffee is a welcomed touch, although some suggest that the breakfast selection could be more varied and offer better value.
The spacious, stylish rooms at the Refinery Hotel receive praise for their cleanliness, comfort and historic character. High ceilings, luxurious decor and large comfortable beds contribute to a cozy and welcoming atmosphere. The bathrooms are also noted for their exceptional quality. Despite minor complaints about storage and the absence of in-room coffee machines, the overall room experience exceeds expectations.
Cleanliness is a strong point with rooms often cleaned twice daily. While isolated lapses in housekeeping are occasionally mentioned, the general consensus is that the hotel maintains a high standard of tidiness and comfort.
The staff at the Refinery Hotel are frequently lauded for their exceptional service. Guests find the team to be incredibly friendly, attentive and helpful, enhancing the overall guest experience. Specific employees often receive shout-outs for going above and beyond.
The hotel's nightlife scene is bolstered by its standout rooftop bar, renowned for live jazz and soul music, a pleasant ambiance with a fireplace and DJ services. This venue is especially popular for its romantic atmosphere. Other dining establishments in the hotel also receive high marks, adding to a vibrant nightlife experience.
The beds at the Refinery Hotel are widely praised for their comfort with excellent quality linens and a range of bed sizes, though the majority find them conducive to a good night’s sleep.
Overall, the Refinery Hotel offers a blend of style, comfort, excellent service and a prime location, making it a standout option for visitors looking to experience the best of New York City. Show more
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Luxury Hotel
Steeped in over a century of history, the Refinery Hotel stands as a modern reinterpretation of the Colony Arcade, a former hat factory and Prohibition-era tea room in the heart of New York City's Garment District. As a testament to the precision craftsmanship of yesteryears, this luxury hotel near Bryant Park presents a striking transformation from an erstwhile factory building into stylish loft rooms with high ceilings, the chic Parker & Quinn restaurant, and the fashionable Refinery Rooftop bar. The hotel's 197 rooms bear the imprint of their industrial past, showcasing 12-foot ceilings, large windows, and distressed hardwood floors, coupled with luxurious marble bathrooms replete with mosaic tile floors, copper accents, and exclusive Le Labo bath products.
The Refinery Hotel continues to honor the Colony Arcade’s long-held tradition as a midtown meeting place. The Parker & Quinn restaurant offers a sumptuous menu including dishes like ribeye and soft-shell crabs, while the intimate lobby bar, Winnie’s, hosts a regular schedule of live jazz music. The year-round Refinery Rooftop bar is celebrated for its innovative cocktails and unparalleled views of the Empire State Building. The hotel's central location in Midtown Manhattan puts guests within walking distance of the legendary Fifth Avenue shopping district. Tailored shopping, dining, and entertainment recommendations are readily available from the concierge, ensuring a personalized experience for every guest.
Historic Hotel
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Room Types
Studio King RoomThis studio includes 12-foot ceilings, custom artwork and a flat-screen cable TV. There is also a desk that looks like a 20th century sewing machine.
Studio Queen RoomThis studio includes 12-foot ceilings, custom artwork and a flat-screen cable TV. There is also a desk that looks like a 20th century sewing machine.
Studio Two Queen Beds This studio includes 12-foot ceilings, custom artwork and a flat-screen cable TV. There is also a desk that looks like a 20th century sewing machine.
Deluxe Two Queen BedsFeaturing views of New York city, this room also includes a flat-screen cable TV and 12-foot ceilings.
Executive SuiteThis suite comes with 1 extra large double bed.
Run of HouseThis double room features air conditioning, minibar and seating area.
Room Selected at Check InPlease note the room type and bed type will be allocated upon check-in. It might be a higher room category but is subject to availability upon arrival.
Guest Reviews
8.4
Very Good
Location
Refinery Hotel - New York boasts a prime location that's ideal for exploring Manhattan. Situated in Midtown, it's just a stone's throw from Bryant Park and Times Square. Guests appreciate the hotel's proximity to major attractions and the convenience of having many amenities within walking distance. The location is central, making it easy to visit various sights and enjoy the vibrant neighborhood. The hotel is well-positioned near essential spots like Grand Central Station and numerous shopping venues, adding to its appeal. Even though it's close to everything, the hotel's quiet surroundings offer a peaceful retreat from the city's hustle and bustle.
The spacious rooms provide a comfortable stay, which is enhanced by the historic character and luxury feel of the hotel. Many guests favor the trendy and young vibe of the hotel, making it perfect for couples. The rooftop and street-level bars and restaurants are popular for their super nice ambiance, complementing the overall inviting nature of the hotel.
While some reviewers felt that the hotel did not fully live up to five-star expectations, the general consensus is that its excellent location makes it a great option for visitors wanting to experience New York's central attractions.
Breakfast
The breakfast at the Refinery Hotel in New York is served in a pub-style restaurant and generally receives positive comments for its quality. Guests find the breakfast interesting and tasty with some describing it as great. However, there are remarks about the limited choices available for those seeking a smaller breakfast with the offerings often characterized as big and American in size. Some guests also mention that the breakfast is very expensive and suggest exploring nearby options. Despite the high cost, the restaurant boasts an excellent brunch menu. Complimentary coffee is available in the mornings, which is appreciated by guests. Overall, while many enjoy the breakfast, there are calls for more options and better value.
Rooms
The Refinery Hotel in New York City has received numerous positive reviews, particularly highlighting the quality of its rooms. Guests have praised the accommodations for being unexpectedly large for New York standards, offering spacious, stylish and well-laid-out rooms that emphasize both cleanliness and comfort. The rooms feature high ceilings, bright and beautiful decor and large comfortable beds, contributing to an overall cozy and welcoming atmosphere. Additionally, the bathrooms have been noted for their exceptional quality with very nice showers and amenities that add to the luxurious feel of the stay.
Several guests specifically appreciated the availability of good products and amenities, making their stay even more pleasant. The staff throughout the hotel has been acknowledged for their niceness and helpfulness, further enhancing the guest experience. While there were some minor complaints about the lack of storage space and the absence of coffee machines like Keurig or Nespresso, these did not significantly detract from the overall satisfaction of the guests.
The hotel's location near Bryant Park, combined with the comfort and generous size of the rooms, has made it a preferred choice for many visitors. Overall, the Refinery Hotel offers a blend of style, space and comfort that appears to far exceed guests' expectations, making it a standout option in Midtown Manhattan.
Beds
Refinery Hotel in New York offers beds that are widely praised for their comfort. Guests often highlight the superbly comfortable and very comfy beds, mentioning the excellent quality of the linens. Many reviews note the large size of the beds, contributing to an overall pleasant sleeping experience. There is a mix of bed sizes available, including two queen beds, although some guests pointed out that not all beds are true queen size. Despite a few comments about discomfort, the majority find the bedding comfortable and conducive to a good night's sleep.
Cleanliness
The Refinery Hotel in New York frequently receives positive remarks for its cleanliness. Many guests have noted that both the hotel and its rooms are very clean, comfortable and well-appointed. The majority of reviews praise the hotel's ability to maintain cleanliness with some guests highlighting that rooms are cleaned twice daily, ensuring a tidy and inviting environment. The facilities are generally considered excellent and meet the expectations of cleanliness and comfort.
However, a few reviews mention occasional lapses in housekeeping standards, such as rooms not being made by late afternoon and some areas not being cleaned properly. Despite these isolated incidents, guests typically find the rooms to be clean and quiet with helpful features like blackout curtains to enhance their stay. While there are sporadic complaints about cleanliness not matching the cost or the hotel not living up to its five-star rating in terms of pristine conditions, the overall feedback suggests that the Refinery Hotel prioritizes a clean and comfortable experience for its visitors.
Staff
Refinery Hotel - New York garners high praise for its exceptional staff, frequently described as outstanding, amazing and incredibly friendly. Guests consistently note the staff's attentiveness and warm demeanor, highlighting their helpfulness both before arrival and throughout the stay. The front desk team, in particular, stands out for being friendly, accommodating and super efficient. Many reviews mention specific employees who went above and beyond to ensure guests felt welcome and their needs were met. While a few experiences indicate room for improvement, especially in accommodating families with babies and occasional bluntness at reception, the overwhelming majority of feedback is positive. Visitors commend the staff for their polite, cordial and exceptionally helpful service, contributing significantly to the hotel's fantastic vibe and overall enjoyable experience.
Nightlife
Nestled in the vibrant heart of New York, the Refinery Hotel boasts a standout feature: its exceptional rooftop bar. This popular venue, known for its pleasant ambiance and fireplace, showcases live jazz and soul music, creating a delightful evening experience. The rooftop is particularly enjoyable with its DJ services, making it a favorite spot among guests. While it tends to draw a lively crowd, it remains a perfect retreat for couples looking for a romantic evening under the city lights. Additionally, the hotel’s other dining establishments also receive high praise, adding to the overall enjoyable nightlife experience. However, it's worth noting that the rooftop is not always accessible for children and is often booked for private events.
No, Refinery Hotel - New York doesn't have any pool.
No, a spa isn't available at Refinery Hotel - New York.
Yes, Refinery Hotel - New York welcomes dogs.
Yes, parking facilities are available at Refinery Hotel - New York.