The Westin New York at Times Square
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Summary of reviewsThe Westin New York at Times Square stands out for its exceptional location, providing guests with immediate access to the heart of Times Square and key New York City attractions. Its proximity to subway stations, vibrant neighborhoods, theaters and iconic landmarks like Broadway and Rockefeller Center make it an ideal base for both exploration and convenience. The hotel is praised for its clean, spacious rooms and friendly, accommodating staff. Unique bonuses include views from higher floors, adjacency to a movie theater and relatively affordable parking options.
The breakfast offerings, while appreciated for their quality and variety, draw mixed reactions primarily due to their high pricing. However, morning services are often enhanced by the kindness of the breakfast room staff and the food is generally well-received despite concerns over value for money.
Guests frequently commend the rooms for their comfort, cleanliness and stunning city views with beds being particularly praised for their comfort. Small issues such as outdated furnishings, small bathrooms and the occasional maintenance problem are noted but do not significantly detract from the overall positive experience of staying in a well-located and quiet room.
Cleanliness throughout the hotel is generally well-regarded with most guests finding the property and rooms neat and well-maintained. However, there are sporadic reports of inadequate housekeeping services that suggest room for improvement in maintaining consistent cleanliness standards.
The hotel's staff receive high marks for their attentiveness and friendliness, significantly elevating the guest experience. Interactions with the front desk, bellboys and receptionists are frequently highlighted for their warmth and professionalism, contributing to a welcoming and pleasant atmosphere.
WiFi services at the hotel appear to be a notable issue with many guests finding it unreliable and not included in the room rate, which detracts from the overall experience.
Regarding the comfort of the beds, most guests provide positive feedback, emphasizing the excellent quality and comfort that contribute to a restful night's sleep, despite minor complaints about bed availability and maintenance.
While the hotel is praised for its prime location and the luxurious experience it offers, some guests note that it falls short of a five-star standard. This sentiment reflects in their overall perception, suggesting a blend of high-quality service and comfort but missing the mark on certain upscale expectations.
For business travelers, The Westin New York at Times Square offers a professional, budget-friendly and convenient environment with efficient services and business-friendly facilities that enhance their stay.
In summary, The Westin New York at Times Square delivers a predominantly positive experience centered around its unbeatable location, comfort, friendly staff and overall quality with minor areas for improvement mainly related to WiFi service and maintaining consistent luxury standards.
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The breakfast offerings, while appreciated for their quality and variety, draw mixed reactions primarily due to their high pricing. However, morning services are often enhanced by the kindness of the breakfast room staff and the food is generally well-received despite concerns over value for money.
Guests frequently commend the rooms for their comfort, cleanliness and stunning city views with beds being particularly praised for their comfort. Small issues such as outdated furnishings, small bathrooms and the occasional maintenance problem are noted but do not significantly detract from the overall positive experience of staying in a well-located and quiet room.
Cleanliness throughout the hotel is generally well-regarded with most guests finding the property and rooms neat and well-maintained. However, there are sporadic reports of inadequate housekeeping services that suggest room for improvement in maintaining consistent cleanliness standards.
The hotel's staff receive high marks for their attentiveness and friendliness, significantly elevating the guest experience. Interactions with the front desk, bellboys and receptionists are frequently highlighted for their warmth and professionalism, contributing to a welcoming and pleasant atmosphere.
WiFi services at the hotel appear to be a notable issue with many guests finding it unreliable and not included in the room rate, which detracts from the overall experience.
Regarding the comfort of the beds, most guests provide positive feedback, emphasizing the excellent quality and comfort that contribute to a restful night's sleep, despite minor complaints about bed availability and maintenance.
While the hotel is praised for its prime location and the luxurious experience it offers, some guests note that it falls short of a five-star standard. This sentiment reflects in their overall perception, suggesting a blend of high-quality service and comfort but missing the mark on certain upscale expectations.
For business travelers, The Westin New York at Times Square offers a professional, budget-friendly and convenient environment with efficient services and business-friendly facilities that enhance their stay.
In summary, The Westin New York at Times Square delivers a predominantly positive experience centered around its unbeatable location, comfort, friendly staff and overall quality with minor areas for improvement mainly related to WiFi service and maintaining consistent luxury standards.
Luxury Hotel
Experience the luxury and comfort of The Westin New York at Times Square, a sanctuary amidst the city's bustling energy. After a day of exploring the Big Apple, retreat to any of the 873 spacious guestrooms, including 30 luxurious suites, all thoughtfully appointed with the Westin Heavenly® Bed and Heavenly® Bath. Savor delectable American cuisine and craft cocktails at the vibrant Foundry Kitchen & Bar, or maintain your workout routine at the 24-hour WestinWORKOUT Fitness Studio, equipped with cutting-edge gym equipment including Peloton bikes.
Furthermore, The Westin New York at Times Square takes pride in curating memorable experiences for its guests, focusing not only on the tangible luxuries but also the memories and experiences that guests bring home. The emphasis on wellness extends to dining, with the hotel offering nourishing menus made from locally-sourced ingredients at the Foundry Kitchen and Foundry Bar. Whether it's a power-packed meal for a productive meeting or a nourishing children’s menu for the youngest guests, the hotel offers comprehensive dining options that cater to every palate. Those planning to host special events can take advantage of over 34,000 square feet of meeting space, including 13 theaters and three ballrooms, complemented with tailored services to ensure a memorable occasion.
Furthermore, The Westin New York at Times Square takes pride in curating memorable experiences for its guests, focusing not only on the tangible luxuries but also the memories and experiences that guests bring home. The emphasis on wellness extends to dining, with the hotel offering nourishing menus made from locally-sourced ingredients at the Foundry Kitchen and Foundry Bar. Whether it's a power-packed meal for a productive meeting or a nourishing children’s menu for the youngest guests, the hotel offers comprehensive dining options that cater to every palate. Those planning to host special events can take advantage of over 34,000 square feet of meeting space, including 13 theaters and three ballrooms, complemented with tailored services to ensure a memorable occasion.
Skyscraper Hotel
45 floors: 162 metres (531 ft)
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Do you accept dogs in all rooms?
No, some rooms only:
No, some rooms only:
Is there an extra charge?
Yes
Yes
Should the dog owner notify you before checking in?
Yes, During the booking process
Show more...Yes, During the booking process
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Gym
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Resistance bands - Balance trainers - etc.
Peloton Bike
Cost for using the gym: Free for guests
Gym opening hours: 24 hours
Show more...5-Star Hotel
Guest Reviews
The Westin New York at Times Square boasts an exceptional location that reviewers frequently praise. Ideally situated, it offers guests immediate access to the vibrant heart of Times Square and many of New York City's iconic attractions. The hotel's proximity to subway stations further enhances its convenience, making it an excellent base for exploring the city's diverse neighborhoods, shopping districts and theaters.
Guests appreciate the hotel's central and strategic placement, which allows for easy walking access to major landmarks, including Broadway, Rockefeller Center and various dining options. The combination of location and comfort provides an excellent stay experience with clean and spacious rooms being a consistent highlight. Visitors also commend the hotel for its friendly and accommodating staff, who add a touch of helpfulness to the overall stay.
The property's adjacency to a movie theater and its relatively affordable parking options add unique bonuses to its offerings. Many guests emphasize the unbeatable views from higher floors, underscoring the appeal of the hotel's vantage points over the city.
Despite a few mentions of the surrounding area's bustling and occasionally overwhelming nature, the prime, central location of The Westin New York at Times Square remains a defining feature, making it an ideal choice for those looking to immerse themselves fully in the dynamic atmosphere of New York City.
Guests of The Westin New York at Times Square had varied experiences with the breakfast offerings at the hotel. Many appreciated the quality and variety of the food, describing the breakfast as amazing, abundant and a great start to the day. The omelets and other options pleased several reviewers with some specifically praising the excellent morning buffet. The staff in the breakfast room were often noted for their kindness, which enhanced the morning experience for guests.
However, there was significant discontent regarding the pricing of the breakfast. Many guests found it to be highly overpriced with some noting specific amounts that indicated a steep cost for the offerings. Complaints about the cost were frequent and the value for money seemed questionable to several reviewers. The lack of included breakfast in many bookings, along with the underground room lacking windows, were also points of contention.
Despite these drawbacks, the overall opinion leaned towards satisfaction with the food quality, albeit with reservations about the expense. Complimentary snacks in the afternoon were a pleasant surprise for some, helping to balance their overall dining experience at the hotel.
The rooms at The Westin New York at Times Square offer a mix of experiences for guests with many highlighting the comfort and cleanliness of their accommodations. Guests frequently commend the rooms for their spaciousness and exceptional cleanliness. Many enjoy stunning views of the city, including views of the Empire State Building and other iconic landmarks. Beds are frequently described as comfortable, contributing to the overall positive experience.
However, some guests note that the rooms could use updates with furnishings appearing old-fashioned and a bit worn out in some cases. Issues like small bathrooms, the absence of mini-fridges and occasional problems with room maintenance were mentioned by a few guests. Despite these drawbacks, many guests found the rooms to be well-located, quiet and convenient for exploring Times Square and other nearby attractions.
The staff is often praised for their kindness and helpfulness with quick and efficient check-in processes enhancing the guest experience. Overall, the hotel’s prime location and the quality of the rooms make it a strong choice for visitors looking to stay in the heart of New York City.
'The Westin New York at Times Square' is highly praised for the comfort of its beds and bedding by numerous guests. Most reviews frequently highlight how the beds are particularly comfortable with some guests even describing them as excellent or really comfy. Both the mattresses and pillows receive positive remarks, emphasizing the overall comfort they provide for a good night's sleep.
Despite the predominantly favorable feedback, a few guests did mention issues such as the availability and size of beds. Some reviews pointed out that the double beds are only 140cm wide and that roll-away beds were either unavailable or had a reservation mix-up. Additionally, there were a few mentions of stained bedding and yellowish bedsheets, as well as instances where the bed box spring had some compression. Nonetheless, the majority of guests found the rooms and bedding to be very comfortable with some describing the mattresses as great and the rooms themselves as comfortable as well.
Nestled in the heart of Times Square, 'The Westin New York at Times Square' offers a generally clean environment with numerous reviews highlighting the hotel's commitment to maintaining well-kept, neat and tidy rooms. Many guests have remarked positively on the clean and fresh towels, spotless bathrooms and the overall cleanliness of the property. Some appreciated the efficiency of the cleaning staff and described their rooms as very clean and comfortable with modern amenities and a quiet atmosphere.
The hotel's public areas, including the lobby, have also been noted for their cleanliness and beautiful presentation. Most guests found their stays pleasant with clean and spacious rooms contributing to a comfortable experience.
However, there have been instances where guests found the cleanliness lacking. Issues such as dirty wrappers under beds, dirty walls, visible stains on carpets and bathrooms requiring additional cleaning suggest that the consistency of the housekeeping service can be hit or miss. While some guests had to request extra cleaning or experienced incomplete room setups upon arrival, others were disappointed by the occasional oversight in maintaining the rooms to expected standards.
Overall, while 'The Westin New York at Times Square' garners praise for its general cleanliness and well-maintained facilities, attention to detail and consistency in housekeeping are areas where improvements could enhance the guest experience.
At 'The Westin New York at Times Square', guests consistently praise the attentive and friendly staff who elevate their stay with a warm and professional demeanor. Whether interacting with the helpful front desk employees or the courteous valets, the team is noted for their kind and responsive service. Special mentions highlight incredibly competent bellboys and accommodating receptionists who ensure that check-ins and general inquiries are handled smoothly. Guests appreciate the proactive attitude of staff members who go out of their way, providing valuable local insights and addressing needs promptly. Despite a few isolated incidents of unhelpfulness or unfriendliness, the overwhelming feedback suggests that the majority of staff excel in ensuring a pleasant and welcoming experience. Overall, the personnel are described as superb and the service as excellent, making the hotel's atmosphere inviting and guest-focused.
The Westin New York at Times Square seems to have some notable issues with its WiFi service based on various guest experiences. Many guests found the WiFi to be unreliable with some even describing it as extremely slow or non-existent. For a modern hotel, the fact that the internet is not included in the room rate was another common grievance. Guests repeatedly noted that paid WiFi, particularly with such poor quality, is not acceptable in 2023. Several people faced difficulties connecting to the WiFi despite numerous requests for assistance, ultimately having to rely on alternative solutions like e-sims. Overall, WiFi access presented a significant struggle for many staying at the hotel, detracting from their experience.
The Westin New York at Times Square enjoys praise for its prime location, described as one of the best in Times Square. However, when it comes to the hotel's star rating, guest opinions diverge. Many suggest it falls short of a 5-star standard, indicating more of a 3 to 4-star experience. There are mentions of a lack of amenities and some guests stating it did not feel like a 5-star hotel. Despite these mixed reviews on luxury and facilities, the unbeatable location remains a consistent highlight among visitors.
The Westin New York at Times Square caters effectively to business travelers with its professional staff and business-friendly facilities. Its location is ideal, being close to subway stations and only a short walk from a supermarket. The hotel's efficient service and accessible rooms are additional perks that enhance the experience for business customers. Although there was feedback about a lack of courtesy from one front desk employee, overall, the polite and helpful staff make the establishment a solid recommendation for those traveling for work. It is also praised for being both budget-friendly and conveniently located for meetings and other business activities.
The Westin New York at Times Square offers a luxurious experience highlighted by its prime location and sophisticated ambiance. Guests have praised the hotel for its superior service, cleanliness and overall decor, which contribute to a compelling and comfortable stay. Many guests describe their time at the hotel as a luxurious stay, noting elements like plush towels and upscale amenities. Despite some opinions suggesting it doesn't quite meet a five-star standard, the overall experience at this hotel is marked by luxury and a high level of service.
Location Show Map
Location
Guests appreciate the hotel's central and strategic placement, which allows for easy walking access to major landmarks, including Broadway, Rockefeller Center and various dining options. The combination of location and comfort provides an excellent stay experience with clean and spacious rooms being a consistent highlight. Visitors also commend the hotel for its friendly and accommodating staff, who add a touch of helpfulness to the overall stay.
The property's adjacency to a movie theater and its relatively affordable parking options add unique bonuses to its offerings. Many guests emphasize the unbeatable views from higher floors, underscoring the appeal of the hotel's vantage points over the city.
Despite a few mentions of the surrounding area's bustling and occasionally overwhelming nature, the prime, central location of The Westin New York at Times Square remains a defining feature, making it an ideal choice for those looking to immerse themselves fully in the dynamic atmosphere of New York City.
Breakfast
However, there was significant discontent regarding the pricing of the breakfast. Many guests found it to be highly overpriced with some noting specific amounts that indicated a steep cost for the offerings. Complaints about the cost were frequent and the value for money seemed questionable to several reviewers. The lack of included breakfast in many bookings, along with the underground room lacking windows, were also points of contention.
Despite these drawbacks, the overall opinion leaned towards satisfaction with the food quality, albeit with reservations about the expense. Complimentary snacks in the afternoon were a pleasant surprise for some, helping to balance their overall dining experience at the hotel.
Rooms
However, some guests note that the rooms could use updates with furnishings appearing old-fashioned and a bit worn out in some cases. Issues like small bathrooms, the absence of mini-fridges and occasional problems with room maintenance were mentioned by a few guests. Despite these drawbacks, many guests found the rooms to be well-located, quiet and convenient for exploring Times Square and other nearby attractions.
The staff is often praised for their kindness and helpfulness with quick and efficient check-in processes enhancing the guest experience. Overall, the hotel’s prime location and the quality of the rooms make it a strong choice for visitors looking to stay in the heart of New York City.
Beds
Despite the predominantly favorable feedback, a few guests did mention issues such as the availability and size of beds. Some reviews pointed out that the double beds are only 140cm wide and that roll-away beds were either unavailable or had a reservation mix-up. Additionally, there were a few mentions of stained bedding and yellowish bedsheets, as well as instances where the bed box spring had some compression. Nonetheless, the majority of guests found the rooms and bedding to be very comfortable with some describing the mattresses as great and the rooms themselves as comfortable as well.
Cleanliness
The hotel's public areas, including the lobby, have also been noted for their cleanliness and beautiful presentation. Most guests found their stays pleasant with clean and spacious rooms contributing to a comfortable experience.
However, there have been instances where guests found the cleanliness lacking. Issues such as dirty wrappers under beds, dirty walls, visible stains on carpets and bathrooms requiring additional cleaning suggest that the consistency of the housekeeping service can be hit or miss. While some guests had to request extra cleaning or experienced incomplete room setups upon arrival, others were disappointed by the occasional oversight in maintaining the rooms to expected standards.
Overall, while 'The Westin New York at Times Square' garners praise for its general cleanliness and well-maintained facilities, attention to detail and consistency in housekeeping are areas where improvements could enhance the guest experience.
Staff
Wi-Fi
5 Star
Business
Luxury
No, The Westin New York at Times Square doesn't have any pool.
No, a spa isn't available at The Westin New York at Times Square.
Yes, The Westin New York at Times Square welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at The Westin New York at Times Square.
Yes, The Westin New York at Times Square has a gym. For more information, read the answers to the Gym questionnaire
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