WestHouse Hotel New York
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Summary of reviewsWestHouse Hotel New York enjoys an enviable location in the heart of Manhattan, providing guests with easy access to iconic landmarks such as Times Square, Central Park and Broadway. Visitors appreciate the hotel's proximity to several subway stations, ensuring seamless travel throughout the city. It's celebrated for striking a balance between close access to major attractions while maintaining a peaceful and family-friendly environment. The views of the city's skyline and nearby amenities like dining options further enhance the guest experience.
Breakfast at WestHouse Hotel is generally praised for its rich and varied selection, served in a scenic 23rd-floor room with a terrace. Guests commend the quality and variety of the buffet, which includes fresh fruits, hot items like eggs and bacon and pastries. However, some reviewers feel it could benefit from more variety day-to-day and better management of the crowded breakfast room.
The hotel's evening dining experience, particularly the complimentary happy hour from 5 pm to 8 pm, is a definite highlight. Guests enjoy the rich buffet of tapas, snacks and hors d'oeuvres, often finding it sufficient to replace a full dinner meal. The rooftop terrace provides a delightful ambiance for these meals. While a few find the evening snacks not meeting gourmet expectations, the overall response is positive, citing the convenience and social atmosphere it creates.
WestHouse Hotel's rooms receive mixed feedback. Guests appreciate the spaciousness and cleanliness with many noting comfortable beds and well-maintained suites offering impressive city views. However, opinions on room size vary with some finding them cramped and decor slightly dated. Bathrooms are frequently mentioned as small and some minor maintenance issues like malfunctioning air conditioners are noted. Despite these, the general sentiment leans towards a comfortable stay.
Cleanliness at the hotel is predominantly positive with many guests commending the housekeeping staff for maintaining tidy and beautiful rooms. However, some have reported inconsistencies, such as poorly cleaned bathrooms and dusty furniture. Public areas like hallways and the breakfast zone also occasionally fall short.
The staff at WestHouse Hotel are frequently praised for their friendliness and helpfulness, contributing significantly to the overall guest experience. While most encounters are positive, some reviews mention sporadic issues with rudeness or unprofessional behavior, indicating room for improvement in consistency.
WiFi service sees mixed reviews with some guests appreciating good connectivity in certain parts of the hotel. However, many report patchy or slow connections, particularly on higher floors and feel frustrated by the additional costs imposed for internet service.
The gym is well-regarded for its functional equipment and 24/7 accessibility, allowing guests to maintain their fitness routines. Though some feel it could benefit from more space and better maintenance, the overall impression is positive.
Parking, while not ideal, is generally manageable due to nearby public parking facilities. Although prices can be high and the hotel doesn’t offer its own parking services, the convenience of local garages suffices for most visitors.
For families, WestHouse Hotel New York provides a comfortable, kid-friendly environment with clean rooms and family-oriented amenities. Family rooms and suites are available, though improving specific family options and dining space during breakfast could enhance the experience further.
Lastly, the hotel's prime location offers a vibrant nightlife, perfect for guests wanting to experience Broadway and other evening attractions. In summary, WestHouse Hotel New York is highly recommended for its central location, quality dining options and friendly service, making it a solid choice for leisure, sightseeing and family vacations.
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Breakfast at WestHouse Hotel is generally praised for its rich and varied selection, served in a scenic 23rd-floor room with a terrace. Guests commend the quality and variety of the buffet, which includes fresh fruits, hot items like eggs and bacon and pastries. However, some reviewers feel it could benefit from more variety day-to-day and better management of the crowded breakfast room.
The hotel's evening dining experience, particularly the complimentary happy hour from 5 pm to 8 pm, is a definite highlight. Guests enjoy the rich buffet of tapas, snacks and hors d'oeuvres, often finding it sufficient to replace a full dinner meal. The rooftop terrace provides a delightful ambiance for these meals. While a few find the evening snacks not meeting gourmet expectations, the overall response is positive, citing the convenience and social atmosphere it creates.
WestHouse Hotel's rooms receive mixed feedback. Guests appreciate the spaciousness and cleanliness with many noting comfortable beds and well-maintained suites offering impressive city views. However, opinions on room size vary with some finding them cramped and decor slightly dated. Bathrooms are frequently mentioned as small and some minor maintenance issues like malfunctioning air conditioners are noted. Despite these, the general sentiment leans towards a comfortable stay.
Cleanliness at the hotel is predominantly positive with many guests commending the housekeeping staff for maintaining tidy and beautiful rooms. However, some have reported inconsistencies, such as poorly cleaned bathrooms and dusty furniture. Public areas like hallways and the breakfast zone also occasionally fall short.
The staff at WestHouse Hotel are frequently praised for their friendliness and helpfulness, contributing significantly to the overall guest experience. While most encounters are positive, some reviews mention sporadic issues with rudeness or unprofessional behavior, indicating room for improvement in consistency.
WiFi service sees mixed reviews with some guests appreciating good connectivity in certain parts of the hotel. However, many report patchy or slow connections, particularly on higher floors and feel frustrated by the additional costs imposed for internet service.
The gym is well-regarded for its functional equipment and 24/7 accessibility, allowing guests to maintain their fitness routines. Though some feel it could benefit from more space and better maintenance, the overall impression is positive.
Parking, while not ideal, is generally manageable due to nearby public parking facilities. Although prices can be high and the hotel doesn’t offer its own parking services, the convenience of local garages suffices for most visitors.
For families, WestHouse Hotel New York provides a comfortable, kid-friendly environment with clean rooms and family-oriented amenities. Family rooms and suites are available, though improving specific family options and dining space during breakfast could enhance the experience further.
Lastly, the hotel's prime location offers a vibrant nightlife, perfect for guests wanting to experience Broadway and other evening attractions. In summary, WestHouse Hotel New York is highly recommended for its central location, quality dining options and friendly service, making it a solid choice for leisure, sightseeing and family vacations.
Luxury Hotel
Immersed in the heart of Manhattan, the WestHouse Hotel New York is a home away from home, masterfully marrying the plush comforts of a stylish Uptown apartment with the refined luxuries of a boutique hotel. Situated within a stone's throw from notable landmarks such as Carnegie Hall, Central Park, and Fifth Avenue, the WestHouse Hotel New York welcomes its guests as Residents, encouraging them to delve into city life from the comfort of their private pied-à-terre, situated in the pulsing cultural and artistic core of New York City. Drawing inspiration from the elegance and sophistication of the 1920's gilded age, the design of the hotel lends each of its 172 rooms and suites a captivating fusion of classic glamour and modern finesse. Only Residents and their guests can access the WestHouse Hotel, enhancing its allure as one of the most exclusive luxury hotels in New York City.
Every detail of the WestHouse Hotel New York is designed to heighten the experience of luxury and comfort, from the high ceilings to the textured wall coverings and tufted leather headboards. The accommodations echo the glamour of a 1920's Carnegie Hall dressing room with beveled mirrors and images of Hollywood and Broadway elegantly displayed. Expansive windows frame captivating views of the city’s quintessential rooftops, Central Park, and Times Square, offering a unique charm that sets the WestHouse experience apart from other luxury hotels. The pièce de résistance of select suites is the sumptuous Sleep | Studio beds that seamlessly combine the science of sleep with the beauty of design. Completing this exquisite picture of luxury, the marble bathrooms provide a stunning combination of form and function, equipped with steam-free glass-enclosed rain showers and custom fittings.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
Situated in the heart of Manhattan, WestHouse Hotel New York boasts an exceptional, prime location that is consistently praised by its guests. Its central position places it within close proximity to iconic landmarks such as Times Square, Central Park and Broadway, making it an ideal starting point for exploring the city. Multiple subway stations are conveniently nearby, facilitating easy access to other parts of New York City.
The hotel's location is described as perfect, fantastic and superb, offering a balance of close access to attractions while maintaining a quiet and tranquil environment. Guests highlight the ease of walking to major sights including MoMA, 5th Avenue and various theaters, making it an excellent choice for both leisure and sightseeing. Additionally, the hotel's surroundings are noted for being family-friendly and suitable for runners, thanks to the nearby Central Park.
WestHouse Hotel's strategic, midtown position not only grants immediate access to essential amenities and diverse dining options but also provides breathtaking views of the city's skyline, enhancing the overall guest experience. Coupled with clean, comfortable accommodations and friendly, helpful staff, the hotel guarantees a pleasant stay in New York City.
The breakfast experience at the WestHouse Hotel New York generally receives high praise from guests, highlighting a rich and varied selection that caters to different tastes and preferences. Many guests appreciated the extensive and hearty breakfast buffet, often mentioning the plentiful fresh fruits, diverse offerings and the quality of food provided. The 23rd-floor breakfast room with its terrace offers a pleasant and scenic setting, enhancing the dining experience. Breakfast also includes continental selections and hot items such as eggs, bacon and pastries, which are appreciated for their quality and taste.
However, some guests noted areas for improvement. A few felt the breakfast was repetitive and lacked variety day-to-day. Issues like overcrowded breakfast rooms and occasional organizational problems were mentioned by several reviewers. Despite these minor complaints, the overall sentiment remains positive with many commending the breakfast not just for its quality and variety but also for the excellent service provided by the staff.
In summary, the breakfast at WestHouse Hotel New York is a notable feature for many guests, providing a solid start to their day with its varied and tasty offerings, notwithstanding a few areas that could benefit from greater consistency and space management.
WestHouse Hotel New York offers a variety of dining experiences that have been highly appreciated by its guests. Many reviewers found the dining reservations fantastic and highlighted the convenience of having dinner available in the evening. The hotel’s unique concept of a complimentary happy hour, serving food and drinks from 5 pm to 8 pm, received abundant praise for both quality and service. This daily feature includes a rich buffet with tapas, snacks and indulgent hors d'oeuvres that some guests found to be sufficient to replace a full dinner meal.
The availability of evening meals and snacks was particularly favored, especially after a long day exploring the city. Guests mentioned that the food and drink options during the "indulgence hour" were great with a variety of offerings that changed daily. The complimentary evening snacks and drinks made stays comfortable and sociable, adding significant value to the overall experience.
While most guests raved about the quality of the evening food and the convenience of not having to step out for dinner, there were some mentions of the evening snacks being mediocre and not meeting gourmet expectations. Nonetheless, the overall consensus indicates that the evening dining service, especially the happy hour, adds a delightful touch to the stay at WestHouse Hotel New York.
Additionally, guests appreciated the rooftop terrace as a venue for these meals, providing a pleasant ambiance. The inclusion of breakfast and the evening snacks in the hotel’s city fee was considered a great deal, enhancing the value for money of the stay. Despite some occasional dining out at nearby restaurants, the complimentary food and drink services at WestHouse Hotel New York were frequently highlighted as a noteworthy aspect of the guest experience.
Nestled in the heart of Manhattan, the WestHouse Hotel New York has garnered mixed reviews from its guests, particularly regarding the state and quality of its rooms. Visitors frequently appreciate the spaciousness many rooms offer, marking them as generously sized and often comfortable. The suite options and several rooms with terraces come recommended for their ample space and impressive city views.
Cleanliness is a recurring compliment with numerous reviews highlighting the tidiness and maintenance of the rooms. Guests mention the beds as comfortable, contributing to an overall pleasant stay. Rooms are typically equipped with necessary amenities, although some find the decor beginning to look dated and the furniture showing signs of wear and tear.
Interestingly, the room size seems to be a point of contention. While some guests describe their rooms as large and well-appointed, others have found them small and cramped, particularly in contrast to what is advertised online. Bathrooms frequently draw criticism for their size, often referred to as tiny with insufficient counter space.
Noise levels within the rooms also vary with some visitors noting quiet, soundproofed environments, while others report disturbances from air conditioning units or proximity to elevators. The lighting in several rooms, labeled as dark, detracts from the overall ambiance for some guests.
While many reviews affirm the clean and comfortable state of the rooms, issues such as outdated decor, slow or inadequate cleaning services and occasional maintenance problems like broken door handles and malfunctioning air conditioners are noted. Overall, the WestHouse Hotel New York presents a mix of spacious comfort and functional accommodations, tempered by issues of inconsistency in room quality and upkeep.
The beds at WestHouse Hotel New York have received overwhelmingly positive feedback from guests. Many reviews highlight the comfort and softness of the beds, indicating that they are very comfortable and conducive to a good night's sleep. The beds and pillows are often described as super comfy, warm and soft, adding a touch of luxury to the stay. Some guests even mentioned that the beds were amazingly comfortable and one review referred to them as the most comfortable beds ever experienced. The rooms, which are often noted as comfortable and clean, benefit greatly from the quality of the bedding. Despite a few mentions of the beds being too soft or uncomfortable and occasional issues with sofa beds, the consensus is that WestHouse Hotel provides an excellent sleeping experience with its stylish and extremely comfortable beds and pillows.
The reviews of WestHouse Hotel New York paint a varied picture of its cleanliness. Predominantly, guests appreciated the cleanliness of the rooms, describing them as well-maintained, tidy and cleaned daily. Many found the entire hotel very clean and comfortable, commending housekeeping for their professional and speedy service. Positive comments frequently mentioned clean and beautiful rooms with lovely decor.
However, there were notable criticisms. Some guests found the housekeeping below standard, encountering poorly cleaned bathrooms, mold on walls, dirty towels and unclean mirrors. Issues such as dust on furniture, dirty glasses and unemptied ice buckets were also reported. A few mentioned that while the rooms were superficially cleaned, more thorough cleaning was necessary and cleanliness could be improved to match its five-star rating.
Areas like the breakfast zone and hallways sometimes fell short of guests' expectations with mentions of trash or cleaning carts being left around. Despite the mixed reviews, the hotel's front desk and cleaning staff were frequently praised for their excellent service.
WestHouse Hotel New York boasts a staff that consistently garners positive feedback for their friendliness and helpfulness. Guests frequently highlight the welcoming and accommodating nature of the team with front desk staff, in particular, receiving commendations for their efficiency and courteous assistance. Many visitors appreciated the personal attention and swift response to their needs, noting that the personnel are not only kind but also attentive and professional.
Standout mentions include specific staff members like Sonia and Ashley, who went above and beyond to ensure a pleasant experience. The reception and housekeeping teams were often praised for their excellent service and staff in the restaurant were recognized for being friendly and helpful.
However, there are sporadic mentions of issues with staff behavior and professionalism, such as instances of rudeness, unhelpfulness and poor communication regarding guest bookings and charges. Some guests experienced problems during check-in or found certain staff members indifferent or abrasive.
In summary, while the majority of feedback about the staff at WestHouse Hotel New York highlights their exceptional service, friendliness and dedication, a few reviews indicate areas that could benefit from improved training and better consistency in customer service.
The WiFi service at WestHouse Hotel New York receives mixed reviews from guests. Many patrons appreciate the good WiFi signal in some areas of the hotel, highlighting that WiFi is included in the facility fees or available for a mandatory fee. However, there are several reports of connectivity issues with guests specifically mentioning patchy or slow WiFi, particularly on higher floors such as the 23rd and 25th. Moreover, some guests felt frustrated by the poor internet quality and the additional charges imposed for WiFi service, which can be quite costly. Overall, while some guests praise the WiFi, many feel that the coverage and reliability need significant improvements to meet the expectations of a five-star hotel experience.
For travelers seeking to maintain their fitness routine while staying at WestHouse Hotel New York, the gym has received a bevy of positive remarks. The fitness center's minimalist design still provides enough equipment to keep guests on track with their workouts. Open 24/7, it offers convenient access regardless of one's schedule. Reviews mention well-equipped facilities with essentials like dumbbells and cardio machines, ensuring most fitness needs are met. Guests use words like fantastic, fabulous and excellent to describe their experiences, highlighting the functional and useful nature of the gym. Although some reviews noted the gym could be small and maintenance services might have room for improvement, the overall sentiment remains positive with many appreciating the convenience and usability of the gym. Access to the gym requires a fee, but guests find it an important and valuable amenity.
Guests of WestHouse Hotel New York appreciated that there were options for parking available despite the hotel not providing its own parking services. Many reviews mention that parking access is generally easy with public parking facilities nearby. Some reviewers noted that parking in a local garage costs around $30 for a 24-hour stay if proof of hotel stay is presented, which is relatively convenient.
However, it's important to be aware that parking in the area can be expensive with some mentioning a cost of $90 per night. A few guests found parking difficult to locate or deal with and the valet service offered by the hotel is limited. Several comments pointed out that parking options could be better clarified by the hotel.
Overall, while not ideal and somewhat costly, parking is manageable for those staying at WestHouse Hotel, thanks to nearby public parking options.
WestHouse Hotel New York has received a range of feedback regarding its suitability for families, but generally, it offers a positive experience for those traveling with children. The rooms are often highlighted as very clean and comfortable, making them a good fit for family stays. Guests have noted that the hotel provides amenities that are family-friendly and children-friendly, contributing to a welcoming environment for younger guests.
There are family-oriented aspects of the hotel that guests appreciated, including family rooms and suites suitable for families of four. A specific mention was made of staying in a family room that could accommodate four members, which adds to the convenience for larger family units. The hotel also appears to be highly recommended for family vacations and is considered a good place to stay with family and friends.
However, some reviews pointed out shortcomings in family accommodations, such as the lack of specific family options and some family rooms not being available or sufficiently equipped. The dining room space during breakfast could be improved for a more family-friendly experience, but the hotel does cater to children’s meal preferences and accommodates requests to have rooms closer together for families.
Overall, WestHouse Hotel New York provides a kid-friendly, comfortable environment for families though some enhancements could be beneficial to make family stays even more seamless.
Guests have highlighted the vibrant and lively nightlife around the WestHouse Hotel New York, emphasizing its prime location for those interested in experiencing the city's energy after dark. The hotel's proximity to Broadway makes it extremely convenient for catching a show and then exploring nearby bars and restaurants. Despite the hotel itself not having a bar, visitors still find numerous nightlife spots within walking distance to enjoy. Safety is frequently mentioned with many guests feeling secure even late at night. While some reviews did not mention nightlife, the general consensus suggests that the area offers ample opportunities for evening entertainment, enhanced by the convenience and excitement of its central location.
WestHouse Hotel New York appears to fall short of the five-star expectations set by its rating. Many guests pointed out that the hotel does not meet the standards and quality typically associated with a five-star establishment. Criticisms were particularly aimed at the rooms and overall service, which were frequently described as not up to par for a hotel with a five-star designation.
While some reviews did mention excellent location and five-star service, these positives were overshadowed by issues of cleanliness, service inconsistency and the lack of amenities expected at this level. Guests noted that the hotel could be more accurately described as a four-star establishment with several reviewers emphasizing that it does not deserve its five-star label.
Additionally, some guests highlighted the disparity between the hotel's online presentation and the actual experience, indicating that the pictures found online were overrated. Issues such as overcharging for late arrivals despite prior notice and below-par breakfast offerings also contributed to the sentiment that the hotel lacked true five-star qualities.
Overall, while WestHouse Hotel New York does have some commendable aspects, many guests feel disappointed with the discrepancy between its advertised high standards and the actual experience, suggesting that it’s more of a four-star hotel.
WestHouse Hotel New York offers a central location that is ideal for business travelers. The facilities cater to work-related needs, providing amenities such as meeting rooms and a business center. Many guests found their business trips comfortable and productive, praising helpful staff that addressed business needs effectively. However, some reviews noted that the WiFi could be enhanced to better support meetings and work requirements. Despite a few critiques, the hotel's services and location make it a suitable choice for those traveling for business.
WestHouse Hotel New York provides a mixed experience when it comes to accessibility for guests with disabilities. On the positive side, the hotel features accessible areas, including a wheelchair-accessible entrance and bathrooms, ensuring that guests can navigate major parts of the property. However, potential guests should note that while the entrance and certain amenities are accessible, not all rooms meet accessibility standards. There have been mentions of barriers to accessibility and some areas lack handicapped accessibility altogether. While efforts are evident in making certain areas and rooms wheelchair-friendly, comprehensive accessibility throughout the hotel remains an area for improvement.
WestHouse Hotel New York has garnered attention for its romantic offerings tailored specifically to honeymooners. Guests have noted a luxurious feel that is ideal for those celebrating their nuptials with the hotel providing special honeymoon packages to enhance the experience. The romantic honeymoon suite stands out for its ambiance, designed to create unforgettable memories for newlyweds. Despite some reviews mentioning lapses in attention to honeymoon specifics, the general consensus underscores the hotel's commitment to making it an ideal destination for a honeymoon.
WestHouse Hotel New York offers a quintessential five-star luxury experience. Guests frequently praise the luxurious feel and treatment throughout the hotel with special mention of the bathrobes adding to the sense of opulence. The lounge area exudes a luxurious ambiance and the rooms and suites are consistently described as luxurious. High-end services and luxury amenities are available, ensuring a stay that aligns with the hotel's five-star status. The decor in the lobby reinforces the luxurious atmosphere, further enhancing the overall experience. While some reviews suggest the hotel could improve in certain areas to fully meet five-star expectations, the general consensus highlights a strong commitment to luxury.
WestHouse Hotel New York offers a romantic and cozy ambiance, making it an ideal destination for couples. The lounge area is particularly noted for its intimate atmosphere, perfect for unwinding together. The hotel features a romantic dinner package, enhancing the overall experience for those looking to celebrate special moments. The decor throughout the hotel radiates a romantic charm, further complemented by nearby dining spots that add to the appeal. Ideal for couples seeking a profound and romantic ambiance, WestHouse Hotel provides a memorable and intimate stay.
WestHouse Hotel New York does not offer dog friendly rooms or zones and dogs are not allowed in the hotel. Despite being a draw for many tourists seeking pet-favored accommodations, the reviews indicate a distinct lack of dog friendly options and services. Guests seeking pet-friendly stays may find that WestHouse Hotel does not meet their needs in this regard.
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Location
The hotel's location is described as perfect, fantastic and superb, offering a balance of close access to attractions while maintaining a quiet and tranquil environment. Guests highlight the ease of walking to major sights including MoMA, 5th Avenue and various theaters, making it an excellent choice for both leisure and sightseeing. Additionally, the hotel's surroundings are noted for being family-friendly and suitable for runners, thanks to the nearby Central Park.
WestHouse Hotel's strategic, midtown position not only grants immediate access to essential amenities and diverse dining options but also provides breathtaking views of the city's skyline, enhancing the overall guest experience. Coupled with clean, comfortable accommodations and friendly, helpful staff, the hotel guarantees a pleasant stay in New York City.
Breakfast
However, some guests noted areas for improvement. A few felt the breakfast was repetitive and lacked variety day-to-day. Issues like overcrowded breakfast rooms and occasional organizational problems were mentioned by several reviewers. Despite these minor complaints, the overall sentiment remains positive with many commending the breakfast not just for its quality and variety but also for the excellent service provided by the staff.
In summary, the breakfast at WestHouse Hotel New York is a notable feature for many guests, providing a solid start to their day with its varied and tasty offerings, notwithstanding a few areas that could benefit from greater consistency and space management.
Dinner
The availability of evening meals and snacks was particularly favored, especially after a long day exploring the city. Guests mentioned that the food and drink options during the "indulgence hour" were great with a variety of offerings that changed daily. The complimentary evening snacks and drinks made stays comfortable and sociable, adding significant value to the overall experience.
While most guests raved about the quality of the evening food and the convenience of not having to step out for dinner, there were some mentions of the evening snacks being mediocre and not meeting gourmet expectations. Nonetheless, the overall consensus indicates that the evening dining service, especially the happy hour, adds a delightful touch to the stay at WestHouse Hotel New York.
Additionally, guests appreciated the rooftop terrace as a venue for these meals, providing a pleasant ambiance. The inclusion of breakfast and the evening snacks in the hotel’s city fee was considered a great deal, enhancing the value for money of the stay. Despite some occasional dining out at nearby restaurants, the complimentary food and drink services at WestHouse Hotel New York were frequently highlighted as a noteworthy aspect of the guest experience.
Rooms
Cleanliness is a recurring compliment with numerous reviews highlighting the tidiness and maintenance of the rooms. Guests mention the beds as comfortable, contributing to an overall pleasant stay. Rooms are typically equipped with necessary amenities, although some find the decor beginning to look dated and the furniture showing signs of wear and tear.
Interestingly, the room size seems to be a point of contention. While some guests describe their rooms as large and well-appointed, others have found them small and cramped, particularly in contrast to what is advertised online. Bathrooms frequently draw criticism for their size, often referred to as tiny with insufficient counter space.
Noise levels within the rooms also vary with some visitors noting quiet, soundproofed environments, while others report disturbances from air conditioning units or proximity to elevators. The lighting in several rooms, labeled as dark, detracts from the overall ambiance for some guests.
While many reviews affirm the clean and comfortable state of the rooms, issues such as outdated decor, slow or inadequate cleaning services and occasional maintenance problems like broken door handles and malfunctioning air conditioners are noted. Overall, the WestHouse Hotel New York presents a mix of spacious comfort and functional accommodations, tempered by issues of inconsistency in room quality and upkeep.
Beds
Cleanliness
However, there were notable criticisms. Some guests found the housekeeping below standard, encountering poorly cleaned bathrooms, mold on walls, dirty towels and unclean mirrors. Issues such as dust on furniture, dirty glasses and unemptied ice buckets were also reported. A few mentioned that while the rooms were superficially cleaned, more thorough cleaning was necessary and cleanliness could be improved to match its five-star rating.
Areas like the breakfast zone and hallways sometimes fell short of guests' expectations with mentions of trash or cleaning carts being left around. Despite the mixed reviews, the hotel's front desk and cleaning staff were frequently praised for their excellent service.
Staff
Standout mentions include specific staff members like Sonia and Ashley, who went above and beyond to ensure a pleasant experience. The reception and housekeeping teams were often praised for their excellent service and staff in the restaurant were recognized for being friendly and helpful.
However, there are sporadic mentions of issues with staff behavior and professionalism, such as instances of rudeness, unhelpfulness and poor communication regarding guest bookings and charges. Some guests experienced problems during check-in or found certain staff members indifferent or abrasive.
In summary, while the majority of feedback about the staff at WestHouse Hotel New York highlights their exceptional service, friendliness and dedication, a few reviews indicate areas that could benefit from improved training and better consistency in customer service.
Wi-Fi
Gym
Parking
However, it's important to be aware that parking in the area can be expensive with some mentioning a cost of $90 per night. A few guests found parking difficult to locate or deal with and the valet service offered by the hotel is limited. Several comments pointed out that parking options could be better clarified by the hotel.
Overall, while not ideal and somewhat costly, parking is manageable for those staying at WestHouse Hotel, thanks to nearby public parking options.
Family
There are family-oriented aspects of the hotel that guests appreciated, including family rooms and suites suitable for families of four. A specific mention was made of staying in a family room that could accommodate four members, which adds to the convenience for larger family units. The hotel also appears to be highly recommended for family vacations and is considered a good place to stay with family and friends.
However, some reviews pointed out shortcomings in family accommodations, such as the lack of specific family options and some family rooms not being available or sufficiently equipped. The dining room space during breakfast could be improved for a more family-friendly experience, but the hotel does cater to children’s meal preferences and accommodates requests to have rooms closer together for families.
Overall, WestHouse Hotel New York provides a kid-friendly, comfortable environment for families though some enhancements could be beneficial to make family stays even more seamless.
Nightlife
5 Star
While some reviews did mention excellent location and five-star service, these positives were overshadowed by issues of cleanliness, service inconsistency and the lack of amenities expected at this level. Guests noted that the hotel could be more accurately described as a four-star establishment with several reviewers emphasizing that it does not deserve its five-star label.
Additionally, some guests highlighted the disparity between the hotel's online presentation and the actual experience, indicating that the pictures found online were overrated. Issues such as overcharging for late arrivals despite prior notice and below-par breakfast offerings also contributed to the sentiment that the hotel lacked true five-star qualities.
Overall, while WestHouse Hotel New York does have some commendable aspects, many guests feel disappointed with the discrepancy between its advertised high standards and the actual experience, suggesting that it’s more of a four-star hotel.
Business
Accessible
Honeymoon
Luxury
Romantic
Dog Friendly
No, WestHouse Hotel New York doesn't have any pool.
No, a spa isn't available at WestHouse Hotel New York.
Yes, WestHouse Hotel New York welcomes dogs.
No, parking facilities aren't available at WestHouse Hotel New York.
Yes, WestHouse Hotel New York has a gym.
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