Leonardo Hotel Newcastle Quayside
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Summary of reviewsLeonardo Hotel Newcastle Quayside enjoys a highly praised prime location right on the river Tyne, making it ideal for those wishing to explore nearby attractions such as the Quayside, Millennium Bridge and city center. Guests appreciate the convenient yet peaceful setting with picturesque river views enhancing the experience. The hotel is valued for easy access and scenic surroundings, contributing to its great value for money.
The hotel’s breakfast receives general acclaim for its variety, quality and presentation. Guests enjoy a comprehensive buffet that caters to diverse tastes, often describing it as well-organized and a good value for money. Though some note minor issues like high prices during busy times and inconsistencies, the friendly and accommodating staff help maintain a positive breakfast experience.
Dinner experiences are more mixed with guests enjoying the pleasant ambiance, reasonable menu selections and professional staff, particularly in the bar. However, there are mentions of inconsistencies in food quality and service with some calling for improved menu variety and better-prepared dishes.
Room quality is frequently complimented for spaciousness, cleanliness and comfort with beautiful views of the River Tyne noted. Guests appreciate the comfortable beds and friendly staff, although some find the decor a bit dated and mention occasional noise or temperature issues. Despite these points, the relaxing environment and well-maintained rooms contribute positively to the stay.
The hotel's overall cleanliness is deemed satisfactory with guests frequently commending the tidy, well-kept rooms and common areas. Friendly and helpful staff significantly enhance the overall experience, even though there are occasional reports of inconsistent cleaning and minor maintenance issues.
The staff at Leonardo Hotel Newcastle Quayside are consistently praised for their friendliness, professionalism and willingness to assist, making guests feel welcome and comfortable. Specific staff members are often recognized for their exemplary service, adding to the hotel's positive reputation.
The availability of free WiFi is appreciated, generally considered reliable and effective, albeit with occasional issues in specific areas of the hotel. Families find the hotel accommodating with suitable amenities like family rooms, helpful staff and a welcoming environment contributing to an enjoyable stay.
The comfort of the beds is a recurrent highlight with many guests mentioning the cleanliness and coziness that lead to restful nights. This comfort, combined with clean rooms and friendly staff, makes for a pleasant and welcoming atmosphere.
While some guests feel the hotel doesn’t fully meet the expected four-star standard, the majority find it offers good value for money with quality breakfasts, clean accommodations and attentive staff enhancing the experience. Business travelers appreciate the hotel's convenient location and functional facilities, despite occasional mentions of limited business services.
Accessibility is another strength with guests noting the hotel’s proximity to the city center, accessible rooms and facilities and helpful staff. Although some improvements could be made in certain areas, the accommodations generally meet the needs of travelers with disabilities.
Overall, Leonardo Hotel Newcastle Quayside is recognized for its strategic location, friendly staff, comfortable accommodations and overall value, making it a favorable choice for families, business travelers and those seeking a comfortable stay near key attractions.
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The hotel’s breakfast receives general acclaim for its variety, quality and presentation. Guests enjoy a comprehensive buffet that caters to diverse tastes, often describing it as well-organized and a good value for money. Though some note minor issues like high prices during busy times and inconsistencies, the friendly and accommodating staff help maintain a positive breakfast experience.
Dinner experiences are more mixed with guests enjoying the pleasant ambiance, reasonable menu selections and professional staff, particularly in the bar. However, there are mentions of inconsistencies in food quality and service with some calling for improved menu variety and better-prepared dishes.
Room quality is frequently complimented for spaciousness, cleanliness and comfort with beautiful views of the River Tyne noted. Guests appreciate the comfortable beds and friendly staff, although some find the decor a bit dated and mention occasional noise or temperature issues. Despite these points, the relaxing environment and well-maintained rooms contribute positively to the stay.
The hotel's overall cleanliness is deemed satisfactory with guests frequently commending the tidy, well-kept rooms and common areas. Friendly and helpful staff significantly enhance the overall experience, even though there are occasional reports of inconsistent cleaning and minor maintenance issues.
The staff at Leonardo Hotel Newcastle Quayside are consistently praised for their friendliness, professionalism and willingness to assist, making guests feel welcome and comfortable. Specific staff members are often recognized for their exemplary service, adding to the hotel's positive reputation.
The availability of free WiFi is appreciated, generally considered reliable and effective, albeit with occasional issues in specific areas of the hotel. Families find the hotel accommodating with suitable amenities like family rooms, helpful staff and a welcoming environment contributing to an enjoyable stay.
The comfort of the beds is a recurrent highlight with many guests mentioning the cleanliness and coziness that lead to restful nights. This comfort, combined with clean rooms and friendly staff, makes for a pleasant and welcoming atmosphere.
While some guests feel the hotel doesn’t fully meet the expected four-star standard, the majority find it offers good value for money with quality breakfasts, clean accommodations and attentive staff enhancing the experience. Business travelers appreciate the hotel's convenient location and functional facilities, despite occasional mentions of limited business services.
Accessibility is another strength with guests noting the hotel’s proximity to the city center, accessible rooms and facilities and helpful staff. Although some improvements could be made in certain areas, the accommodations generally meet the needs of travelers with disabilities.
Overall, Leonardo Hotel Newcastle Quayside is recognized for its strategic location, friendly staff, comfortable accommodations and overall value, making it a favorable choice for families, business travelers and those seeking a comfortable stay near key attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
The reviews for Leonardo Hotel Newcastle Quayside highlight its prime location as one of its standout features. Situated right on the river Tyne, the hotel offers easy access to various key spots such as the Quayside, Millennium Bridge and city centre. Guests consistently praise the hotel's proximity to popular venues like the Sage, Baltic Centre and various bars and restaurants. Despite being conveniently located close to the action, the hotel provides a quiet, peaceful environment, which is appreciated by those looking to escape the hustle and bustle of the city without being too far removed.
The accessibility of the hotel is also noted with many mentioning it as a short, pleasant walk or a quick taxi ride to the main attractions. Additionally, the picturesque river views from the rooms enhance the guests' experience. The combination of a strategic location and comfortable, clean accommodations makes it a great value for money.
Overall, the majority of reviews reflect positively on the location, praising its convenience, scenic surroundings and the tranquility it offers despite being close to the city centre and cultural landmarks.
Despite varied opinions, the breakfast experience at Leonardo Hotel Newcastle Quayside generally receives positive feedback from guests. Many guests appreciated the great selection and quality of the breakfast, highlighting the availability of both cooked and continental options. The breakfast buffet was often described as comprehensive, well-organized and plentiful with several guests noting the excellent presentation and taste.
Some praised the friendly and accommodating staff, especially those who provided real decaf coffee upon request. Many found the breakfast to be good value for money with ample choices ranging from warm pastries to full English breakfasts. A few guests even remarked that it was the best breakfast they had during their travels or compared to other hotels.
However, some reviews pointed out areas for improvement, such as the high price and occasional disorganization during busy times. Issues mentioned included cold food, limited selection and frequent replenishment delays. Despite these setbacks, the overall sentiment leans towards a positive breakfast experience with many guests enjoying a hearty and varied start to their day.
The dinner experience at Leonardo Hotel Newcastle Quayside has received mixed reviews from guests. On the positive side, the restaurant offers a nice selection on the menu with some dishes like fish and chips cooked to order. Guests have also appreciated the reasonable choice and value in the restaurant and the convenience of the onsite bar and restaurant with pleasant and professional staff. Notably, the bar boasts a good range of drinks and provides a decent ambiance with a view.
However, several areas need improvement. The food quality and service were inconsistent with remarks about overpriced, poor quality and limited menu options. Some guests reported long wait times for their meals with food occasionally not meeting standards, such as dry chicken and a chicken burger considered subpar even at a lower price. Additionally, there were issues with bar food, described as woeful by some and an unusual combination like burnt lettuce served with steak and chips. Overall, while there are some highlights in the dining experience, there is significant room for enhancement in both food quality and service efficiency.
The rooms at Leonardo Hotel Newcastle Quayside receive consistent praise for their spaciousness and cleanliness, often highlighted alongside the beautiful views of the River Tyne and Millennium Bridge. Many guests appreciate the comfortable beds and the sense of relaxation the rooms provide, contributing to a good night's sleep.
The decor is described as fresh and bright in some areas, although there are mentions of the rooms and bathrooms appearing a bit dated and in need of refurbishments or updates. Despite occasional issues like noise from the hallways or external sources and varying temperatures in the rooms, the overall comfort and basic amenities fulfill guests' expectations.
Upgraded rooms and those with special provisions such as complimentary drinks or views are highly appreciated. Guests remark on the friendliness and helpfulness of the staff, adding to the positive experience of their stay, albeit some minor operational inconveniences. The location of the hotel is also praised for its proximity to central attractions and stunning water views.
The reviews for Leonardo Hotel Newcastle Quayside consistently highlight the high comfort of the beds. Guests frequently described the beds as comfortable, really comfy and even super comfy, leading many to enjoy a good night's sleep during their stay. The cleanliness of the beds also received positive comments with some guests noting the beds were nicely made and clean.
Several guests appreciated the additional amenities like extra pillows and good pillow selection, although a few mentioned the pillows were a bit too firm for their liking and suggested a softer feather option could improve the experience. Despite small issues such as bed sizes and firmness of pillows, the overall sentiment regarding the beds was overwhelmingly positive. The comfortable beds seemed to greatly contribute to a pleasant and restful stay at the hotel. Combined with clean rooms and friendly staff, the Leonardo Hotel Newcastle Quayside offers a cozy and welcoming environment for its guests.
The Leonardo Hotel Newcastle Quayside receives generally positive feedback on cleanliness from its guests. Many reviewers commend the rooms for being clean, tidy and well-maintained with phrases like 'rooms very clean,' 'spotless,' and 'clean and comfortable' appearing frequently. Several guests noted the spaciousness of the rooms and mentioned the clean and welcoming atmosphere. The staff are highlighted as being friendly and helpful, contributing positively to the overall experience.
However, there were some inconsistencies reported. Issues such as dirty carpets, dusty areas and problems with bin maintenance were noted. A few guests found the bathrooms needing further attention with specific complaints about dirty tiles and mould. While many praised the hotel's cleanliness, there were occasional remarks about areas not being cleaned thoroughly, including instances of dirty windows and stains on duvets.
Despite these issues, most guests seemed satisfied with the cleanliness, describing their stays as pleasant and the hotel itself as well-maintained. The positive aspects of clean rooms, good facilities, comfortable bedding and efficient service appear to overshadow the minor complaints, suggesting a generally favorable reputation for cleanliness at the Leonardo Hotel Newcastle Quayside.
Leonardo Hotel Newcastle Quayside has received numerous commendations for its exceptional staff. Guests frequently highlight the team’s friendliness, helpfulness and professionalism. Many reviews emphasize how the staff were very friendly, welcoming and consistently willing to assist, whether at reception, during breakfast or even through room service. Specific staff members are often mentioned for their exemplary service, particularly Lisa and Amy, who stood out for their politeness and helpful nature.
The breakfast experience at the hotel garnered mixed opinions, but the efforts of the breakfast staff remained positively noted for their friendliness and attentiveness. Guests appreciated the comfortable and clean rooms, although some mentioned minor issues like confusing signage and distant parking.
Overall, the hotel staff’s warm demeanor and efficiency contribute significantly to the welcoming atmosphere, leaving a lasting positive impression on guests despite a few minor shortcomings.
The Leonardo Hotel Newcastle Quayside boasts a good location, complemented by various positive remarks about its WiFi services. Guests generally found the WiFi to be decent with a good signal, working in all rooms and free of charge. However, some reviews mentioned issues such as the WiFi not reaching the top floor and occasional additional problems. Despite these occasional issues, many guests appreciated the availability of free internet, which they found to be generally reliable.
The Leonardo Hotel Newcastle Quayside offers a generally family-friendly experience with several amenities suitable for children. Guests appreciated the family rooms, which provided the necessary bedding and were noted for their cleanliness and comfort. Many families found the hotel to be accommodating with helpful staff and a welcoming environment.
The breakfast received mixed reviews with many praising it as very good, lovely or simply nice. However, some guests felt it wasn't up to standard or found it to be expensive. Despite these varied opinions on the breakfast, the overall dining experience appeared to satisfy most visitors.
The hotel boasts facilities that cater to families, such as children's play areas and private, accessible rooms, which contribute to a positive stay for both parents and kids. Families visiting the hotel have celebrated significant milestones, enjoyed family nights out and found it to be a good base for quick family breaks due to its reasonable pricing and good location.
Overall, while some aspects like noise from neighboring rooms and breakfast quality faced criticism, the Leonardo Hotel Newcastle Quayside generally succeeds in providing a pleasant and comfortable stay for families.
Leonardo Hotel Newcastle Quayside offers a generally positive guest experience, particularly in key areas such as breakfast, location and value for money. Guests repeatedly praised the breakfast, describing it as brilliant, amazing and of very good quality, which adds a notable highlight to their stay. The location of the hotel is seen as good with clean and comfortable bathrooms enhancing the guest experience.
The bed quality also received high marks, adding to the comfort of the accommodations. The hotel staff's friendliness and the ease of parking are additional positives guests noted, contributing to the overall pleasant experience.
However, some guests felt the hotel did not fully meet the four-star standard they expected with comments on the room quality and cleanliness indicating that improvements could be made. The lack of a gym was another downside mentioned for a hotel of this rating.
Despite these areas for improvement, many guests still found the hotel to provide good value for money with several affirming it as a solid four-star experience and praising its overall quality. The accommodations and services largely met or exceeded the four-star expectations for a considerable number of reviewers.
Leonardo Hotel Newcastle Quayside is frequently praised for its suitability for business travelers. Guests appreciate the hotel's ideal location for city travel and describe it as convenient for business needs. Most reviews highlight the hotel as being functional and pleasant for business stays. Business travelers find it welcoming and suitable for corporate events with available meeting rooms and office space. However, there are occasional mentions of limited business facilities onsite and conference rooms undergoing renovation, which may be a drawback for some guests. Overall, it is considered a good choice for those traveling on business.
The Leonardo Hotel Newcastle Quayside boasts a desirable location, offering close walking proximity to the city center and shopping areas, making it convenient for visitors to explore the surrounding amenities. Accessibility appears to be a strong feature of the hotel. Guests appreciated the availability of accessible rooms, highlighting features such as accessible bathrooms, grab rails and rooms tailored for wheelchair use. The hotel also provides free parking for disabled guests and good accessible parking facilities.
In terms of navigation, the hotel is easy to access and move through, especially with the helpful assistance provided by the staff. The common areas and rooms were noted to be accessible and comfortable, adhering to additional requests. Public transport accessibility adds to the overall convenience.
However, some guests mentioned limited parking and noted a need for better wheelchair accessibility in some areas, such as the bars. A few minor issues, such as low water pressure in accessible showers and the inability to open windows in specific rooms for ventilation, were mentioned. Despite these points, the accommodation generally met the needs of travelers with disabilities, making it a practical choice for those requiring accessible amenities.
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Location
The accessibility of the hotel is also noted with many mentioning it as a short, pleasant walk or a quick taxi ride to the main attractions. Additionally, the picturesque river views from the rooms enhance the guests' experience. The combination of a strategic location and comfortable, clean accommodations makes it a great value for money.
Overall, the majority of reviews reflect positively on the location, praising its convenience, scenic surroundings and the tranquility it offers despite being close to the city centre and cultural landmarks.
Breakfast
Some praised the friendly and accommodating staff, especially those who provided real decaf coffee upon request. Many found the breakfast to be good value for money with ample choices ranging from warm pastries to full English breakfasts. A few guests even remarked that it was the best breakfast they had during their travels or compared to other hotels.
However, some reviews pointed out areas for improvement, such as the high price and occasional disorganization during busy times. Issues mentioned included cold food, limited selection and frequent replenishment delays. Despite these setbacks, the overall sentiment leans towards a positive breakfast experience with many guests enjoying a hearty and varied start to their day.
Dinner
However, several areas need improvement. The food quality and service were inconsistent with remarks about overpriced, poor quality and limited menu options. Some guests reported long wait times for their meals with food occasionally not meeting standards, such as dry chicken and a chicken burger considered subpar even at a lower price. Additionally, there were issues with bar food, described as woeful by some and an unusual combination like burnt lettuce served with steak and chips. Overall, while there are some highlights in the dining experience, there is significant room for enhancement in both food quality and service efficiency.
Rooms
The decor is described as fresh and bright in some areas, although there are mentions of the rooms and bathrooms appearing a bit dated and in need of refurbishments or updates. Despite occasional issues like noise from the hallways or external sources and varying temperatures in the rooms, the overall comfort and basic amenities fulfill guests' expectations.
Upgraded rooms and those with special provisions such as complimentary drinks or views are highly appreciated. Guests remark on the friendliness and helpfulness of the staff, adding to the positive experience of their stay, albeit some minor operational inconveniences. The location of the hotel is also praised for its proximity to central attractions and stunning water views.
Beds
Several guests appreciated the additional amenities like extra pillows and good pillow selection, although a few mentioned the pillows were a bit too firm for their liking and suggested a softer feather option could improve the experience. Despite small issues such as bed sizes and firmness of pillows, the overall sentiment regarding the beds was overwhelmingly positive. The comfortable beds seemed to greatly contribute to a pleasant and restful stay at the hotel. Combined with clean rooms and friendly staff, the Leonardo Hotel Newcastle Quayside offers a cozy and welcoming environment for its guests.
Cleanliness
However, there were some inconsistencies reported. Issues such as dirty carpets, dusty areas and problems with bin maintenance were noted. A few guests found the bathrooms needing further attention with specific complaints about dirty tiles and mould. While many praised the hotel's cleanliness, there were occasional remarks about areas not being cleaned thoroughly, including instances of dirty windows and stains on duvets.
Despite these issues, most guests seemed satisfied with the cleanliness, describing their stays as pleasant and the hotel itself as well-maintained. The positive aspects of clean rooms, good facilities, comfortable bedding and efficient service appear to overshadow the minor complaints, suggesting a generally favorable reputation for cleanliness at the Leonardo Hotel Newcastle Quayside.
Staff
The breakfast experience at the hotel garnered mixed opinions, but the efforts of the breakfast staff remained positively noted for their friendliness and attentiveness. Guests appreciated the comfortable and clean rooms, although some mentioned minor issues like confusing signage and distant parking.
Overall, the hotel staff’s warm demeanor and efficiency contribute significantly to the welcoming atmosphere, leaving a lasting positive impression on guests despite a few minor shortcomings.
Wi-Fi
Family
The breakfast received mixed reviews with many praising it as very good, lovely or simply nice. However, some guests felt it wasn't up to standard or found it to be expensive. Despite these varied opinions on the breakfast, the overall dining experience appeared to satisfy most visitors.
The hotel boasts facilities that cater to families, such as children's play areas and private, accessible rooms, which contribute to a positive stay for both parents and kids. Families visiting the hotel have celebrated significant milestones, enjoyed family nights out and found it to be a good base for quick family breaks due to its reasonable pricing and good location.
Overall, while some aspects like noise from neighboring rooms and breakfast quality faced criticism, the Leonardo Hotel Newcastle Quayside generally succeeds in providing a pleasant and comfortable stay for families.
4 Star
The bed quality also received high marks, adding to the comfort of the accommodations. The hotel staff's friendliness and the ease of parking are additional positives guests noted, contributing to the overall pleasant experience.
However, some guests felt the hotel did not fully meet the four-star standard they expected with comments on the room quality and cleanliness indicating that improvements could be made. The lack of a gym was another downside mentioned for a hotel of this rating.
Despite these areas for improvement, many guests still found the hotel to provide good value for money with several affirming it as a solid four-star experience and praising its overall quality. The accommodations and services largely met or exceeded the four-star expectations for a considerable number of reviewers.
Business
Accessible
In terms of navigation, the hotel is easy to access and move through, especially with the helpful assistance provided by the staff. The common areas and rooms were noted to be accessible and comfortable, adhering to additional requests. Public transport accessibility adds to the overall convenience.
However, some guests mentioned limited parking and noted a need for better wheelchair accessibility in some areas, such as the bars. A few minor issues, such as low water pressure in accessible showers and the inability to open windows in specific rooms for ventilation, were mentioned. Despite these points, the accommodation generally met the needs of travelers with disabilities, making it a practical choice for those requiring accessible amenities.
No, Leonardo Hotel Newcastle Quayside doesn't have any pool.
No, a spa isn't available at Leonardo Hotel Newcastle Quayside.
No, Leonardo Hotel Newcastle Quayside doesn't allow dogs.
Yes, parking facilities are available at Leonardo Hotel Newcastle Quayside.
No, Leonardo Hotel Newcastle Quayside doesn't have a gym.
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