Holiday Inn Niagara Falls-By the Falls by IHG
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Summary of reviewsLocated in the heart of Niagara Falls, the Holiday Inn Niagara Falls-By the Falls by IHG, stands out for its prime positioning that offers close proximity to major landmarks such as the Skylon Tower and Niagara Falls itself. Guests consistently praise the hotel's central location, which places visitors within easy walking distance of the falls, casinos, restaurants and various attractions, often eliminating the need for a vehicle. Free parking adds an extra layer of convenience, making the stay both easy and affordable.
The breakfast experience at the hotel has received positive feedback with guests appreciating the variety and generous portions of hearty and delicious items. While some critiques were noted regarding limited options and occasional inconsistencies in quality, the overall sentiment remains favorable, particularly highlighting the excellent service and fresh preparation at the adjoining restaurant.
Dinner options at the onsite CoCo's Terrace Bar & Grill also garner mixed but mainly positive reviews, especially for its excellent pizza and vibrant atmosphere. Although some guests found the prices high or the food quality not meeting expectations, the general consensus favors the menu variety and commendable service, making it a solid choice for convenient dining.
The rooms are another highlight, frequently described as clean, comfortable and spacious. Guests appreciate modern updates, ample amenities and the presence of balconies in some rooms, adding to their overall enjoyment. However, there were occasional mentions of cleanliness issues and dated exteriors.
Cleanliness in general presents mixed reviews with many guests commending the spotless rooms and well-maintained public areas. Yet, some encountered issues like dust, cobwebs and dirty areas, suggesting the need for improved consistency in cleaning practices.
The hotel's staff receives high marks for friendliness and professionalism. Many guests laud the staff for their helpfulness and exceptional service, from the front desk to housekeeping. Although a few instances of unprofessional behavior were reported, these were sporadic and did not tarnish the overall positive perception of the staff's hospitality.
Guests generally appreciate the free WiFi offered by the hotel, noting its reliability and good performance in many rooms. However, inconsistent speeds and occasional connectivity issues indicate an area ripe for improvement.
The pool facilities, including both indoor and outdoor options, are well-received, particularly the heated pool, though some noted cleanliness issues and early closures. Overall, the pool area offers pleasant experiences for guests.
Families find the hotel to be a top choice due to its spacious, clean rooms and convenient location near family-friendly attractions. The pool areas are a hit with children, adding to the hotel's family-friendly appeal despite minor critiques about breakfast options and hallway noise.
The hotel's location is also celebrated by nightlife enthusiasts for its proximity to the casino and other evening activities, ensuring guests can easily engage in various nighttime entertainment options.
Beds at the hotel receive an overwhelmingly positive response for their comfort, contributing significantly to a restful stay. While a few guests found the beds either too soft or too hard, the general consensus is that the beds are superb.
As a three-star accommodation, the Holiday Inn Niagara Falls-By the Falls offers a satisfying experience characterized by good value and convenient amenities, making it a solid choice for travelers looking to explore Niagara Falls.
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The breakfast experience at the hotel has received positive feedback with guests appreciating the variety and generous portions of hearty and delicious items. While some critiques were noted regarding limited options and occasional inconsistencies in quality, the overall sentiment remains favorable, particularly highlighting the excellent service and fresh preparation at the adjoining restaurant.
Dinner options at the onsite CoCo's Terrace Bar & Grill also garner mixed but mainly positive reviews, especially for its excellent pizza and vibrant atmosphere. Although some guests found the prices high or the food quality not meeting expectations, the general consensus favors the menu variety and commendable service, making it a solid choice for convenient dining.
The rooms are another highlight, frequently described as clean, comfortable and spacious. Guests appreciate modern updates, ample amenities and the presence of balconies in some rooms, adding to their overall enjoyment. However, there were occasional mentions of cleanliness issues and dated exteriors.
Cleanliness in general presents mixed reviews with many guests commending the spotless rooms and well-maintained public areas. Yet, some encountered issues like dust, cobwebs and dirty areas, suggesting the need for improved consistency in cleaning practices.
The hotel's staff receives high marks for friendliness and professionalism. Many guests laud the staff for their helpfulness and exceptional service, from the front desk to housekeeping. Although a few instances of unprofessional behavior were reported, these were sporadic and did not tarnish the overall positive perception of the staff's hospitality.
Guests generally appreciate the free WiFi offered by the hotel, noting its reliability and good performance in many rooms. However, inconsistent speeds and occasional connectivity issues indicate an area ripe for improvement.
The pool facilities, including both indoor and outdoor options, are well-received, particularly the heated pool, though some noted cleanliness issues and early closures. Overall, the pool area offers pleasant experiences for guests.
Families find the hotel to be a top choice due to its spacious, clean rooms and convenient location near family-friendly attractions. The pool areas are a hit with children, adding to the hotel's family-friendly appeal despite minor critiques about breakfast options and hallway noise.
The hotel's location is also celebrated by nightlife enthusiasts for its proximity to the casino and other evening activities, ensuring guests can easily engage in various nighttime entertainment options.
Beds at the hotel receive an overwhelmingly positive response for their comfort, contributing significantly to a restful stay. While a few guests found the beds either too soft or too hard, the general consensus is that the beds are superb.
As a three-star accommodation, the Holiday Inn Niagara Falls-By the Falls offers a satisfying experience characterized by good value and convenient amenities, making it a solid choice for travelers looking to explore Niagara Falls.
Resort near Golf Courses
Family Friendly Resort
Resort near Nightlife Spots
Resort with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
3-Star Resort
Resort with Outdoor Pool
Resort with Indoor Pool
Resort with Heated Pool
Guest Reviews
Nestled in the heart of Niagara Falls, the Holiday Inn Niagara Falls-By the Falls by IHG, boasts a prime location that has garnered consistent praise from its guests. With its close proximity to major landmarks like the Skylon Tower and the powerful Niagara Falls itself, the hotel's location offers unparalleled convenience for sightseeing. Many reviewers highlight the superb and central location that puts visitors within walking distance to the falls, casinos and a plethora of restaurants and attractions, eliminating the need for a vehicle.
Additionally, the hotel provides free parking, which adds to the ease and affordability of the stay. The ease of access to all key attractions, shops and dining options makes it an ideal choice for tourists looking to explore the area on foot. Whether attending a show at the nearby OLG Stage or indulging in the vibrant nightlife, guests appreciate the hotel's strategic positioning in the center of all activities. This fantastic location, coupled with a friendly staff and clean, well-maintained facilities, results in a highly recommended accommodation choice for anyone planning a visit to Niagara Falls.
Holiday Inn Niagara Falls-By the Falls offers a well-received breakfast experience for guests, many describing it as good, hearty and delicious. Located centrally, the hotel provides breakfast in an adjoining restaurant, often highlighted for its excellent service and friendly staff.
Several guests mentioned the diversity and generous portions of breakfast items with some noting that breakfast is prepared fresh on the spot. While some praised specific dishes, such as the eggs Benedict at Cocos, others appreciated the varied selections available, including options of sweet and savory dishes.
However, there were occasional critiques. Some guests felt the breakfast offerings were limited, desiring more options or experienced inconsistencies in food quality. Issues like breakfast being served cool, additional charges for drinks and breakfast not being included for all members within a party were noted.
Despite these occasional drawbacks, many guests left positive remarks about their breakfast experience, appreciating it as part of their stay. In essence, the breakfast at Holiday Inn Niagara Falls-By the Falls generally garners favorable reviews for its quality, variety and service with room for slight improvements to elevate consistency and inclusivity.
Holiday Inn Niagara Falls-By the Falls by IHG, boasts an onsite dining option that has garnered mixed but primarily positive feedback from guests. CoCo's Terrace Bar & Grill is frequently highlighted for its excellent pizza and vibrant atmosphere. Many diners find the food to be of great quality with standout dishes such as wood-fired pizza and filet mignon. The restaurant's convenience for hotel guests is repeatedly praised, making it a hassle-free choice for both breakfast and dinner.
However, some reviews point out that the restaurant can be on the pricey side and a few guests mentioned that the food quality did not meet their expectations. Despite this, the general consensus is that the menu offers good options and the service is commendable.
The pizzeria on site is often tagged as very good with several guests enjoying their meals there. The overall vibe of CoCo's with its setup and atmosphere, received favorable comments, although one particular review noted that it might resemble more of a cafeteria than a traditional restaurant.
In essence, dining at Holiday Inn Niagara Falls provides convenience, a friendly atmosphere and generally enjoyable meals, making it a solid choice for guests looking to have a comfortable dining experience without leaving the hotel.
The guest reviews for 'Holiday Inn Niagara Falls-By the Falls by IHG' highlight several notable aspects of the rooms. Many guests appreciated the cleanliness and comfort of the rooms, often noting that they were spacious and well-maintained. The rooms were described as modern and nicely updated with some featuring views of the pool, Casino and main street. The presence of balconies in some rooms added to the guests' enjoyment.
The room size generally met the needs of families and groups with amenities such as comfortable queen or king-sized beds, coffee makers and sliding doors to balconies. Some rooms were equipped with kitchenettes and many guests found the rooms to be quiet and well-equipped. The renovations and modern décor were frequently mentioned, adding a fresh and updated feel to the accommodations.
However, there were occasional mentions of cleanliness issues such as dust, cobwebs and unclean areas, which detracted from some guests' experiences. A few reviews pointed out that some rooms appeared dated from the outside and not all rooms had carpeting, which might be a matter of preference for some visitors.
Overall, the guest feedback reflects that the hotel rooms are generally clean, comfortable and spacious with recent updates enhancing the visual appeal. The positive comments predominantly focus on the cleanliness, comfort and modern amenities, making it a good choice for a stay in Niagara Falls.
The beds at Holiday Inn Niagara Falls-By the Falls by IHG, have garnered an overwhelmingly positive response from guests. Many visitors have praised the beds for their exceptional comfort, citing memorable terms like divine and awesome to describe their sleep experience. The comfortable bedding and supportive pillows contributed to a relaxing stay with some highlighting the king and queen-sized beds as particularly accommodating.
However, a few guests mentioned the beds being too soft or, conversely, too hard, but these remarks were relatively rare. The chilly night temperatures were noted by some, but these minor inconveniences did not overshadow the general consensus that the beds were superb. Cleanliness was another highlighted feature with guests frequently appreciating the well-maintained and spotless conditions of the beds and bedding setups.
Overall, the bed experience at this hotel appears to be a key highlight for many, ensuring a comfortable and restful visit.
Holiday Inn Niagara Falls-By the Falls by IHG, has garnered mixed reviews regarding its cleanliness. The positive feedback notably highlights that many guests found their rooms to be very clean, spacious and comfortable. Frequent remarks underline the hotel's successful attempts to maintain clean rooms and tidy public areas. The property overall is often described as clean and well-kept with rooms being described as spotless, especially noting clean windows and bathroom floors. Guests appreciated the consistent efforts to keep the hotel clean and some noted that housekeeping staff seemed to be always cleaning.
However, the feedback is not unanimous with several guests pointing out issues that need attention. Complaints include rooms not being cleaned properly with mentions of dust, spider webs and dirt, particularly under the beds and in the bathrooms. Some guests encountered dirty sheets, hair in bathtubs and outdated décor. Public areas and common facilities such as hallways and the pool also received criticism for inadequate cleaning and maintenance. Additionally, some guests reported unpleasant odors and insufficient cleaning during their stay.
While there are standout positive reviews commending the cleanliness and comfort of the rooms, the less favorable comments suggest that the hotel might benefit from more consistent and thorough cleaning practices to elevate the guest experience universally.
Reviews of the staff at Holiday Inn Niagara Falls-By the Falls by IHG, commonly highlight their friendly and accommodating nature. Guests frequently noted the staff's exceptional kindness and helpfulness, describing them as courteous, attentive and highly professional. Many reviews emphasize efficient check-in services and a warm welcome from both the front desk and restaurant staff.
Several visitors appreciated the staff going above and beyond to ensure a pleasant stay with acknowledgements of outstanding service extending from the front desk to housekeeping. The restaurant staff received praises for their friendliness and attentiveness, contributing significantly to the positive guest experiences.
However, not all reviews were favorable. Instances of unprofessional and rude behavior were reported, particularly among the cleaning staff and some front desk personnel. A few guests mentioned language barrier issues and lack of attentiveness from certain staff members, pointing to occasional lapses in hospitality and customer service.
Despite these negative remarks, the overall sentiment remains largely positive. The staff's consistent friendliness and willingness to assist play a crucial role in enhancing the guest experience at the hotel.
Visitors to the Holiday Inn Niagara Falls-By the Falls by IHG generally appreciate the perks of free WiFi and free parking. Some rooms particularly offer good WiFi experiences with guests noting that their devices worked well and that the internet connection was good or even excellent. Throughout the hotel, many found the WiFi to be reliable and functioning properly, making it a helpful amenity for staying connected.
However, there are notable inconsistencies in the WiFi service. Some visitors reported slower speeds, spotty connections and frequent disconnections, while others found the WiFi to be unreliable or bad. Although the general sentiment leans towards a positive WiFi experience, the irregularity and occasional issues highlight an area that could benefit from improvement.
The Holiday Inn Niagara Falls-By the Falls by IHG, offers both indoor and outdoor pool options that many guests find appealing. The pool area is generally described as nice and the availability of a heated pool is particularly appreciated. Visitors enjoy the clean and well-maintained indoor pool that provides a pleasant experience. Despite some reports of the pools being cold, the heated feature mitigates this issue for some guests.
While many guests compliment the pool facilities, a few have noted cleanliness concerns, particularly with the outdoor pool, which sometimes contained cigarette butts and bottles. The outdoor pool could benefit from more regular cleaning and enforcement of usage times, especially noted during pandemic restrictions. Additionally, occasional early closures of the pool area may inconvenience guests, although the pool generally offers decent hours of operation.
Overall, the swimming pool area at the Holiday Inn Niagara Falls-By the Falls receives positive remarks for its features and enjoyment, despite some minor setbacks that could use addressing.
Holiday Inn Niagara Falls-By the Falls by IHG, is a top choice for families planning a trip to the falls. The hotel offers easy access and proximity to the waterfalls, restaurants and other activities, making it convenient for travelling families. Families often mention the spacious and exceptionally clean rooms, contributing to the overall pleasant stay.
One of the key highlights for kids is the pool area; it's evident that children genuinely enjoy their time splashing around. With two pool options available, the pools provide abundant entertainment and relaxation for younger guests, making it an ideal spot for a family vacation.
While there are a few areas where the hotel could improve, such as the limited breakfast options for children and occasional noise from slamming doors in the hallways, the overall value for money and family-friendly atmosphere make it a solid choice for those visiting the area. This hotel proves itself as a comfortable and enjoyable base for memorable family getaways.
The Holiday Inn Niagara Falls-By the Falls by IHG, boasts a prime location for those looking to immerse themselves in the vibrant nightlife of Niagara Falls. Guests appreciate the convenience of being within walking distance to the casino, making it an ideal spot for entertainment enthusiasts. Whether catching a show or exploring nearby nightlife options, the hotel's position near the casino is frequently highlighted as a significant advantage. This great location ensures guests can easily access a variety of evening activities, enhancing their overall experience.
Holiday Inn Niagara Falls-By the Falls by IHG, offers a no-frills experience characterized by three-star decor and accommodations. Despite being slightly outdated, the hotel is overall good and provides good value. The breakfast stands out as a positive aspect and the hotel's convenient parking and proximity to major attractions make it highly recommended for travelers. Service is generally praised as great, adding to the overall positive experience. While some reviews note that the rooms don't meet the usual standards of Holiday Inn and can be quite basic, many guests find the hotel satisfactory for its price point and recommend it for those looking for an affordable stay in Niagara Falls.
The Holiday Inn Niagara Falls-By the Falls, an IHG Hotel, receives commendations for its accessibility to guests with disabilities. The area surrounding the hotel is accessible with easily accessible parking options garnering positive remarks. Guests found the establishment well-organized for travelers with disabilities, noting the accessible rooms and great parking that are designed with accessibility in mind.
The hotel's proximity to restaurants and key points of interest is another highlight, offering easy access to bus routes and various attractions. While some reviews note minimum ADA compliance, the overall feedback underscores that the hotel maintains ADA accessibility standards, making it a practical choice for families and individuals requiring accessible features. Facilities such as the pool also add to the appeal for guests seeking comfortable and convenient accommodation.
Holiday Inn Niagara Falls-By the Falls by IHG offers an appealing amenity in its heated pool, which many guests have found nicely heated and enjoyable. The pleasantly warm whirlpool and hot tub add to the relaxing atmosphere, complementing the heated indoor pool experience. Additionally, guests have appreciated the comfort of heated bathroom floor tiles, noting them as some of the best. However, a few reviews indicate that the pool area may require more attention to cleanliness, as some found the pool not clean and slightly slimy. Overall, the hotel's heated offerings, particularly the pool, contribute positively to the stay with room for improvement in maintenance.
Holiday Inn Niagara Falls-By the Falls by IHG offers both indoor and outdoor pool facilities, which many guests found to be a great addition to their stay. The outdoor pool, featuring a whirlpool and decent operating hours, was particularly appreciated. Some guests enjoyed the nice view of the pool area and remarked on its availability and cleanliness, describing it as beautiful and excellent. However, a few reviews noted that the outdoor pool wasn't always tidy or clean. Despite this, many guests found the outdoor pool to be an enjoyable amenity, contributing positively to their overall hotel experience.
The Holiday Inn Niagara Falls-By the Falls features both indoor and outdoor pools, catering to guests regardless of the weather. The indoor pool area is particularly well-maintained and enjoyable with many guests appreciating its availability during colder months. A unique feature of the indoor pool area is its heated floors, enhancing the overall experience. Additionally, the indoor pool is complemented by a hot tub and whirlpool, both of which are noted for their cleanliness. While one review mentioned the water temperature of the indoor pool being cold, the general sentiment reflects positively on the pool facilities, emphasizing their cleanliness and convenience. Overall, the pools, especially the indoor pool, receive favorable remarks from guests.
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Location
Additionally, the hotel provides free parking, which adds to the ease and affordability of the stay. The ease of access to all key attractions, shops and dining options makes it an ideal choice for tourists looking to explore the area on foot. Whether attending a show at the nearby OLG Stage or indulging in the vibrant nightlife, guests appreciate the hotel's strategic positioning in the center of all activities. This fantastic location, coupled with a friendly staff and clean, well-maintained facilities, results in a highly recommended accommodation choice for anyone planning a visit to Niagara Falls.
Breakfast
Several guests mentioned the diversity and generous portions of breakfast items with some noting that breakfast is prepared fresh on the spot. While some praised specific dishes, such as the eggs Benedict at Cocos, others appreciated the varied selections available, including options of sweet and savory dishes.
However, there were occasional critiques. Some guests felt the breakfast offerings were limited, desiring more options or experienced inconsistencies in food quality. Issues like breakfast being served cool, additional charges for drinks and breakfast not being included for all members within a party were noted.
Despite these occasional drawbacks, many guests left positive remarks about their breakfast experience, appreciating it as part of their stay. In essence, the breakfast at Holiday Inn Niagara Falls-By the Falls generally garners favorable reviews for its quality, variety and service with room for slight improvements to elevate consistency and inclusivity.
Dinner
However, some reviews point out that the restaurant can be on the pricey side and a few guests mentioned that the food quality did not meet their expectations. Despite this, the general consensus is that the menu offers good options and the service is commendable.
The pizzeria on site is often tagged as very good with several guests enjoying their meals there. The overall vibe of CoCo's with its setup and atmosphere, received favorable comments, although one particular review noted that it might resemble more of a cafeteria than a traditional restaurant.
In essence, dining at Holiday Inn Niagara Falls provides convenience, a friendly atmosphere and generally enjoyable meals, making it a solid choice for guests looking to have a comfortable dining experience without leaving the hotel.
Rooms
The room size generally met the needs of families and groups with amenities such as comfortable queen or king-sized beds, coffee makers and sliding doors to balconies. Some rooms were equipped with kitchenettes and many guests found the rooms to be quiet and well-equipped. The renovations and modern décor were frequently mentioned, adding a fresh and updated feel to the accommodations.
However, there were occasional mentions of cleanliness issues such as dust, cobwebs and unclean areas, which detracted from some guests' experiences. A few reviews pointed out that some rooms appeared dated from the outside and not all rooms had carpeting, which might be a matter of preference for some visitors.
Overall, the guest feedback reflects that the hotel rooms are generally clean, comfortable and spacious with recent updates enhancing the visual appeal. The positive comments predominantly focus on the cleanliness, comfort and modern amenities, making it a good choice for a stay in Niagara Falls.
Beds
However, a few guests mentioned the beds being too soft or, conversely, too hard, but these remarks were relatively rare. The chilly night temperatures were noted by some, but these minor inconveniences did not overshadow the general consensus that the beds were superb. Cleanliness was another highlighted feature with guests frequently appreciating the well-maintained and spotless conditions of the beds and bedding setups.
Overall, the bed experience at this hotel appears to be a key highlight for many, ensuring a comfortable and restful visit.
Cleanliness
However, the feedback is not unanimous with several guests pointing out issues that need attention. Complaints include rooms not being cleaned properly with mentions of dust, spider webs and dirt, particularly under the beds and in the bathrooms. Some guests encountered dirty sheets, hair in bathtubs and outdated décor. Public areas and common facilities such as hallways and the pool also received criticism for inadequate cleaning and maintenance. Additionally, some guests reported unpleasant odors and insufficient cleaning during their stay.
While there are standout positive reviews commending the cleanliness and comfort of the rooms, the less favorable comments suggest that the hotel might benefit from more consistent and thorough cleaning practices to elevate the guest experience universally.
Staff
Several visitors appreciated the staff going above and beyond to ensure a pleasant stay with acknowledgements of outstanding service extending from the front desk to housekeeping. The restaurant staff received praises for their friendliness and attentiveness, contributing significantly to the positive guest experiences.
However, not all reviews were favorable. Instances of unprofessional and rude behavior were reported, particularly among the cleaning staff and some front desk personnel. A few guests mentioned language barrier issues and lack of attentiveness from certain staff members, pointing to occasional lapses in hospitality and customer service.
Despite these negative remarks, the overall sentiment remains largely positive. The staff's consistent friendliness and willingness to assist play a crucial role in enhancing the guest experience at the hotel.
Wi-Fi
However, there are notable inconsistencies in the WiFi service. Some visitors reported slower speeds, spotty connections and frequent disconnections, while others found the WiFi to be unreliable or bad. Although the general sentiment leans towards a positive WiFi experience, the irregularity and occasional issues highlight an area that could benefit from improvement.
Pool
While many guests compliment the pool facilities, a few have noted cleanliness concerns, particularly with the outdoor pool, which sometimes contained cigarette butts and bottles. The outdoor pool could benefit from more regular cleaning and enforcement of usage times, especially noted during pandemic restrictions. Additionally, occasional early closures of the pool area may inconvenience guests, although the pool generally offers decent hours of operation.
Overall, the swimming pool area at the Holiday Inn Niagara Falls-By the Falls receives positive remarks for its features and enjoyment, despite some minor setbacks that could use addressing.
Family
One of the key highlights for kids is the pool area; it's evident that children genuinely enjoy their time splashing around. With two pool options available, the pools provide abundant entertainment and relaxation for younger guests, making it an ideal spot for a family vacation.
While there are a few areas where the hotel could improve, such as the limited breakfast options for children and occasional noise from slamming doors in the hallways, the overall value for money and family-friendly atmosphere make it a solid choice for those visiting the area. This hotel proves itself as a comfortable and enjoyable base for memorable family getaways.
Nightlife
3 Star
Accessible
The hotel's proximity to restaurants and key points of interest is another highlight, offering easy access to bus routes and various attractions. While some reviews note minimum ADA compliance, the overall feedback underscores that the hotel maintains ADA accessibility standards, making it a practical choice for families and individuals requiring accessible features. Facilities such as the pool also add to the appeal for guests seeking comfortable and convenient accommodation.
Heated Pool
Outdoor Pool
Indoor Pool
Yes, Holiday Inn Niagara Falls-By the Falls by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Holiday Inn Niagara Falls-By the Falls by IHG.
No, Holiday Inn Niagara Falls-By the Falls by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Niagara Falls-By the Falls by IHG.
Yes, Holiday Inn Niagara Falls-By the Falls by IHG has a gym.
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