Quality Inn & Suites
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Summary of reviewsQuality Inn & Suites enjoys a highly praised location near the falls, providing easy access to tourist attractions, restaurants and entertainment options on the main strip. This central position is a major highlight, offering convenience for travelers eager to explore local activities.
Guests have mixed feelings about the breakfast offered. Positive remarks highlight the breakfast as nice and well-served with praise directed at the staff for their service. However, issues such as limited variety, crowded spaces and food quality detract from the overall breakfast experience, suggesting that improvements are needed.
The rooms at the hotel also evoke varied impressions. While some guests appreciate spacious, comfortable accommodations with clean beds and daily housekeeping, many express concerns about outdated decor, musty smells and poor maintenance. Reports of mold, dust and general cleanliness problems are common, indicating a need for property-wide updates and better upkeep.
Despite cleanliness issues across the hotel, the staff stands out for their friendliness, helpfulness and excellent customer service. Guests often note the staff's efforts to enhance their experience, although these positive interactions are sometimes overshadowed by the hotel's maintenance shortcomings.
Parking receives mixed reviews as well. Some guests find the pricing reasonable and appreciate creative solutions to secure free parking, but others are frustrated by additional charges, insufficient spots and long waits to find parking spaces. This inconsistency in the parking experience affects overall guest satisfaction.
Feedback about the beds is similarly mixed. While some guests find the beds comfortable and clean, many others report discomfort due to old, noisy mattresses and cleanliness issues, such as stains on the sheets.
Quality Inn & Suites is noted for offering good value for money, particularly for budget-conscious travelers. Its prime location and reasonable rates make it an attractive option, despite the hotel's need for updates in decor and cleanliness improvements. Overall, while the location and staff receive high marks, addressing the consistent complaints about maintenance, cleanliness and breakfast variety could significantly enhance the guest experience.
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Guests have mixed feelings about the breakfast offered. Positive remarks highlight the breakfast as nice and well-served with praise directed at the staff for their service. However, issues such as limited variety, crowded spaces and food quality detract from the overall breakfast experience, suggesting that improvements are needed.
The rooms at the hotel also evoke varied impressions. While some guests appreciate spacious, comfortable accommodations with clean beds and daily housekeeping, many express concerns about outdated decor, musty smells and poor maintenance. Reports of mold, dust and general cleanliness problems are common, indicating a need for property-wide updates and better upkeep.
Despite cleanliness issues across the hotel, the staff stands out for their friendliness, helpfulness and excellent customer service. Guests often note the staff's efforts to enhance their experience, although these positive interactions are sometimes overshadowed by the hotel's maintenance shortcomings.
Parking receives mixed reviews as well. Some guests find the pricing reasonable and appreciate creative solutions to secure free parking, but others are frustrated by additional charges, insufficient spots and long waits to find parking spaces. This inconsistency in the parking experience affects overall guest satisfaction.
Feedback about the beds is similarly mixed. While some guests find the beds comfortable and clean, many others report discomfort due to old, noisy mattresses and cleanliness issues, such as stains on the sheets.
Quality Inn & Suites is noted for offering good value for money, particularly for budget-conscious travelers. Its prime location and reasonable rates make it an attractive option, despite the hotel's need for updates in decor and cleanliness improvements. Overall, while the location and staff receive high marks, addressing the consistent complaints about maintenance, cleanliness and breakfast variety could significantly enhance the guest experience.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Cheap Hotel
3-Star Hotel
Guest Reviews
The Quality Inn & Suites enjoys a standout location that receives consistent praise from guests. Positioned conveniently near the falls, it offers an excellent base for exploring the area's tourist attractions. Visitors appreciate its proximity to the main strip, making it easy to walk to key sites, including Clifton Hill and numerous restaurants, casinos and entertainment options. Despite varying opinions on other aspects of the hotel, its central location remains a major highlight, providing accessibility and convenience for travelers looking to immerse themselves in the local activities and scenic spots.
The breakfast at Quality Inn & Suites presents a mixed bag of experiences. On the positive side, many guests appreciated the breakfast, describing it as very nice, good and well served. Some found the offerings simple but sufficient and a few felt that the breakfast was the best part of their stay. The staff also received some praise for their service during breakfast.
However, numerous guests expressed dissatisfaction with several aspects of the breakfast. Common complaints highlighted issues such as limited variety, cold food and mediocre quality. Some mentioned that the breakfast room was too small and congested, which led to overcrowding during peak times. Others found the breakfast minimal and not worth the room cost with some specific criticisms pointing to cold scrambled eggs and potatoes, lack of options and insufficient quantities.
The takeaway breakfast option, provided due to COVID-19 restrictions, also garnered negative feedback for being repetitive and insufficient with instances of expired yogurt and cold items. A consistent theme among the reviews is that there is room for improvement to enhance the overall breakfast experience at the hotel.
The rooms at 'Quality Inn & Suites' evoke mixed impressions among guests. On the positive side, many visitors appreciated the spaciousness and comfort of some rooms, noting the presence of smart TVs and the professional and friendly housekeeping staff who maintained cleanliness daily. Several guests found the rooms clean and beds comfortable, particularly in the main hotel where queen beds were praised for their comfort.
However, there were several consistent concerns about the overall condition and cleanliness of the rooms. Guests reported issues with musty smells, outdated decor and lack of proper maintenance, such as non-functioning phones and TVs, broken windows and small or dirty bathrooms. Instances of mold, dust, garbage in corridors and insect presence were mentioned, severely affecting guests' comfort. Additionally, some rooms were described as very small and lacking basic amenities like adequate closet space and microwaves.
The overall accommodations appear to be inconsistent with some guests enjoying their stays in well-kept rooms, while others faced significant issues that overshadowed their experience. The hotel’s age and need for renovation were also a recurring theme, indicating that improvements are necessary for a more uniformly positive guest experience.
At Quality Inn & Suites, guest feedback about the beds has been mixed with a notable range in experiences. On a positive note, a number of guests found the beds comfortable and some even praised the friendliness of the staff in conjunction with their agreeable sleeping arrangements. Cleanliness was often cited with some guests noting that the beds seemed clean and the bedding itself was comfortable.
However, a substantial portion of reviews highlighted significant issues with the beds. Numerous guests reported that the mattresses were old, extremely uncomfortable and noisy with some describing them as "hard as a rock" or "like sleeping on the floor." There were specific mentions of hygiene concerns, such as human fluid stains and blood on bed sheets, which understandably contributed to a negative perception.
Additionally, the condition of the mattresses was frequently mentioned with guests commenting on broken springs and a noticeable decline in the quality of the materials. Some even suggested that the mattresses were long overdue for replacement, making for an unpleasant sleeping experience.
Overall, while there were pockets of satisfaction, the recurring discomfort and cleanliness issues concerning the beds seem to be a significant area for improvement at Quality Inn & Suites.
Guests of the 'Quality Inn & Suites' have expressed significant concerns regarding the cleanliness of the hotel. Many reviews point to issues such as dirty hallways, bathrooms with visible hair, moldy shower curtains and dust-covered surfaces. Additionally, the common areas, including the lobby and elevators, were frequently noted as being unclean. The rooms, while occasionally mentioned as having clean beds and bathrooms, were often described as dirty with complaints about sticky floors, smelly environments and outdated decor. Overall, the reviews emphasize a need for improved cleanliness and maintenance throughout the property. Despite this, there were isolated mentions of polite staff, a well-located site and occasional clean rooms, but these positive notes were overshadowed by widespread dissatisfaction with hygiene standards.
The Quality Inn & Suites boasts a commendable team of staff who are frequently described as friendly, helpful and polite. Guests highlight the great customer service and the accommodating nature of the reception staff, who often go above and beyond, such as checking if rooms are ready for early check-ins. The personnel are noted for their efficiency, collaboration and knowledge of the area, making visitors feel welcome and informed.
Several reviewers emphasize the exceptional behavior of particular employees, describing them as the heart of the establishment. The staff’s friendly demeanor and helpful attitude stand out with special mentions of their sweetness, respectfulness and approachability. They have been praised for being very kind, courteous and accommodating, consistently making efforts to enhance the guest experience.
However, a few reviews pointed out shortcomings, including issues with the building and management, as well as instances where the staff's efforts were hampered by a lack of supplies or cleanliness issues. Despite these challenges, the positive interactions with the staff often left a lasting impression on guests, overshadowing some of the less favorable aspects of their stay at the Quality Inn & Suites.
Parking at the Quality Inn & Suites has garnered mixed reviews from guests. While some appreciated the relatively decent pricing, noting that parking is cheap and finding out creative hacks like dining at the Hooters next door for a free full-day parking pass, others were significantly less impressed by the experience. Many guests expressed frustration with the unexpected additional charges, as some encountered extra fees ranging from $15 to $20 per day, often plus taxes, which were not clearly communicated upfront.
For those who did pay, the parking situation was frequently described as inadequate with reports of insufficient spots leading to lengthy waits to secure parking. Some guests even faced the inconvenience of having to park far from the hotel or finding scarce availability upon their return at night. The necessity to wait for staff assistance to check in and secure parking, coupled with the fact that parking was not included in the room price, left several guests feeling disappointed and deterred from future stays.
While the reasonable parking fee might be a silver lining for some, for others, it was either a deal-breaking issue or an unforeseen financial burden, considerably affecting their overall hotel experience.
The Quality Inn & Suites offers very good value for money with reasonable prices, making it an attractive option for budget-conscious travelers. Its prime location close to the Falls and in the midst of the bustling fun area provides ample opportunities for entertainment and good food, especially after midnight. While the building and room decor could benefit from updates, the hotel manages to offer a satisfactory experience overall.
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Location
Breakfast
However, numerous guests expressed dissatisfaction with several aspects of the breakfast. Common complaints highlighted issues such as limited variety, cold food and mediocre quality. Some mentioned that the breakfast room was too small and congested, which led to overcrowding during peak times. Others found the breakfast minimal and not worth the room cost with some specific criticisms pointing to cold scrambled eggs and potatoes, lack of options and insufficient quantities.
The takeaway breakfast option, provided due to COVID-19 restrictions, also garnered negative feedback for being repetitive and insufficient with instances of expired yogurt and cold items. A consistent theme among the reviews is that there is room for improvement to enhance the overall breakfast experience at the hotel.
Rooms
However, there were several consistent concerns about the overall condition and cleanliness of the rooms. Guests reported issues with musty smells, outdated decor and lack of proper maintenance, such as non-functioning phones and TVs, broken windows and small or dirty bathrooms. Instances of mold, dust, garbage in corridors and insect presence were mentioned, severely affecting guests' comfort. Additionally, some rooms were described as very small and lacking basic amenities like adequate closet space and microwaves.
The overall accommodations appear to be inconsistent with some guests enjoying their stays in well-kept rooms, while others faced significant issues that overshadowed their experience. The hotel’s age and need for renovation were also a recurring theme, indicating that improvements are necessary for a more uniformly positive guest experience.
Beds
However, a substantial portion of reviews highlighted significant issues with the beds. Numerous guests reported that the mattresses were old, extremely uncomfortable and noisy with some describing them as "hard as a rock" or "like sleeping on the floor." There were specific mentions of hygiene concerns, such as human fluid stains and blood on bed sheets, which understandably contributed to a negative perception.
Additionally, the condition of the mattresses was frequently mentioned with guests commenting on broken springs and a noticeable decline in the quality of the materials. Some even suggested that the mattresses were long overdue for replacement, making for an unpleasant sleeping experience.
Overall, while there were pockets of satisfaction, the recurring discomfort and cleanliness issues concerning the beds seem to be a significant area for improvement at Quality Inn & Suites.
Cleanliness
Staff
Several reviewers emphasize the exceptional behavior of particular employees, describing them as the heart of the establishment. The staff’s friendly demeanor and helpful attitude stand out with special mentions of their sweetness, respectfulness and approachability. They have been praised for being very kind, courteous and accommodating, consistently making efforts to enhance the guest experience.
However, a few reviews pointed out shortcomings, including issues with the building and management, as well as instances where the staff's efforts were hampered by a lack of supplies or cleanliness issues. Despite these challenges, the positive interactions with the staff often left a lasting impression on guests, overshadowing some of the less favorable aspects of their stay at the Quality Inn & Suites.
Parking
For those who did pay, the parking situation was frequently described as inadequate with reports of insufficient spots leading to lengthy waits to secure parking. Some guests even faced the inconvenience of having to park far from the hotel or finding scarce availability upon their return at night. The necessity to wait for staff assistance to check in and secure parking, coupled with the fact that parking was not included in the room price, left several guests feeling disappointed and deterred from future stays.
While the reasonable parking fee might be a silver lining for some, for others, it was either a deal-breaking issue or an unforeseen financial burden, considerably affecting their overall hotel experience.
3 Star
No, Quality Inn & Suites doesn't have any pool.
No, a spa isn't available at Quality Inn & Suites.
No, Quality Inn & Suites doesn't allow dogs.
Yes, parking facilities are available at Quality Inn & Suites.
No, Quality Inn & Suites doesn't have a gym.
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