URH Hotel Spa Zen Balagares

Overo 43.54380400, -5.89422400 , Avenida De Los Balagares, 34 (Show on Map)
8.2
Very Good


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Summary of reviewsURH Hotel Spa Zen Balagares is a serene retreat located in a tranquil residential area on the outskirts of Avilés, making it an ideal choice for those looking to escape urban life. Its strategic position offers convenient access to major highways, allowing easy exploration of Asturias, including cities like Oviedo and Gijón and proximity to the airport. Although somewhat isolated from dining and entertainment options, the hotel provides a peaceful atmosphere with ample parking.

Guests generally praise the hotel's facilities, including clean, spacious and comfortable rooms with modern amenities. The decor is often noted as beautiful and some rooms offer impressive terraces with great views. While there are occasional maintenance issues, the overall comfort and spaciousness of the rooms stand out.

The breakfast buffet receives positive remarks for its extensive variety and good quality, featuring fresh fruit, various breads, cheeses, hams and pastries. The friendly staff and well-organized setup add to the breakfast experience, though some guests feel there is room for improvement in terms of quality consistency and value for money.

Dining experiences at the hotel are mixed. Many guests commend the restaurant for its excellent service and varied menu options, particularly the à la carte dinners. However, some criticisms highlight issues with food quality, temperature and limited options for specific dietary needs. Nonetheless, the dining atmosphere is tranquil and the waitstaff receives high praise for their professionalism.

The spa at URH Hotel Spa Zen Balagares offers a variety of amenities, including saunas, showers and hydrothermal facilities, which many guests find relaxing and enjoyable. While the spa is often described as beautiful and clean, some visitors encounter maintenance issues and overcrowding, which detract from the overall experience. Additional costs for spa access and a cumbersome booking process are also points of contention.

The hotel's gym is highly regarded for its excellent facilities and equipment, contributing to a comfortable and quiet stay. The gym's quality and convenient location, along with ample outdoor parking, make it a significant attraction for visitors.

Families find the hotel welcoming with spacious rooms, a designated play area and a range of activities for children. The staff's friendly and accommodating nature enhances the family experience, ensuring any issues are promptly addressed. However, some noise from other rooms and limited spa access due to children's schedules are minor setbacks.

Overall, URH Hotel Spa Zen Balagares is an excellent choice for travelers seeking a peaceful and convenient retreat with generous amenities, despite areas for improvement in dining consistency, spa maintenance, WiFi connectivity and cleanliness standards. The hotel's attentive staff and comfortable facilities make for a restful and enjoyable stay.
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4-Star Hotel

Room Types
Twin Room This spacious, air-conditioned room offers free Wi-Fi, flat-screen satellite TV, a minibar and a safe. The bathroom comes with a hairdryer and toiletries.

Triple Room (3 Adults) This spacious, air-conditioned room offers free Wi-Fi, flat-screen satellite TV, a minibar and a safe. The bathroom comes with a hairdryer and toiletries. Please note no extra guests can be accommodated in this room.

Two Connecting Double Rooms This spacious, air-conditioned family room consists of 2 connecting rooms, each with a private bathroom. It offers free Wi-Fi, flat-screen satellite TV, a minibar and a safe. The bathrooms come with a hairdryer and toiletries. During July and August, the hotel offers a free crêche and children's entertainment programme, for children aged between 3 and 12 years.

Standard Double Room with Spa This spacious, air-conditioned room offers free Wi-Fi, flat-screen satellite TV, a minibar and a safe. The bathroom comes with a hairdryer and toiletries. This offer includes buffet breakfast and 1 spa entry per person per stay. Guests are advised to contact the hotel in advance to book the spa session.

Superior Double Room This double room has air conditioning.

Suite This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a safe deposit box, a sofa and heating. The unit has 1 bed.

Double Room with Terrace Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, heating, a flat-screen TV and a terrace. The unit offers 1 bed.

Double Room with Terrace Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, heating, a flat-screen TV and a terrace. The unit has 1 bed.

Guest Reviews
8.2
Very Good
Location
URH Hotel Spa Zen Balagares enjoys a peaceful and tranquil setting, ideal for those looking to escape the hustle and bustle of urban life. Nestled within a quiet residential area on the outskirts of Avilés, the hotel offers a serene environment far removed from city noise, making it an excellent choice for rest and relaxation. Its strategic location makes it convenient for those looking to explore the wider region of Asturias with easy access to major highways for visiting cities like Oviedo and Gijón and proximity to the airport.

The quiet neighborhood ensures a calm stay, although it may feel somewhat isolated, as dining and entertainment options are not within walking distance. A car is indispensable for getting around, as the hotel is somewhat detached from urban centers and local amenities. Despite these minor drawbacks, the seclusion allows for a restful atmosphere with ample parking available for guests.

In terms of sightseeing, the location serves as a good base for various excursions, offering straightforward routes to nearby beaches and scenic spots. Overall, the hotel combines convenience and tranquility, making it a compelling option for travelers looking to relax while still having access to the region's attractions by car.

Breakfast
Guests at the URH Hotel Spa Zen Balagares have mixed opinions about the breakfast buffet. On the positive side, many guests appreciate the extensive variety and the good quality of the offerings. Words like very complete, varied, delicious, excellent and exceptional are commonly used to describe the breakfast. Fresh fruit and a range of sweet and savory items, including various breads, cheeses, hams and pastries, contribute to the breakfast's appeal. Some guests also commend the staff for being friendly and the breakfast experience for being well-organized and constantly replenished.

However, there are some criticisms. While the variety and abundance are often praised, several reviewers feel that the breakfast lacks the expected quality for a four-star hotel. Some guests find it repetitive and monotonous with limited options for those with specific dietary needs. Additionally, the price of the breakfast buffet is a point of contention with some guests deeming it too expensive for the quality and variety provided.

Overall, while the breakfast at URH Hotel Spa Zen Balagares generally receives positive feedback for its variety and completeness, there is room for improvement in terms of quality consistency and value for money.

Dinner
URH Hotel Spa Zen Balagares offers a mixed dining experience for its guests. Many reviewers praised the restaurant, describing it as excellent with unbeatable service and a variety of menu options. Dinners in particular received high marks with several guests noting the quality of the à la carte offerings and the professionalism of the staff.

Despite these positive comments, the dining experience wasn't universally appreciated. There were numerous complaints about the quality and temperature of the food with some describing it as overpriced and poorly prepared. Specific issues included overcooked or cold dishes, limited options for vegan and vegetarian guests and disappointing half-board meals. The restaurant's effort at fusion cuisine also seemed to miss the mark for some diners.

On the brighter side, several reviewers enjoyed their meals and highlighted the excellent service provided by the waitstaff. The calm and tranquil atmosphere of the dining area was another plus for many guests. Some found the dinners to be luxurious and the presentation of the dishes well done. The late dining option close to the airport was convenient for travelers.

Overall, while the dinner experience at URH Hotel Spa Zen Balagares can be exceptional for some, it appears inconsistent, leaving room for improvement, especially for a hotel of its caliber.

Rooms
URH Hotel Spa Zen Balagares offers a variety of rooms that receive overall positive feedback from guests. The rooms are frequently described as clean, spacious and comfortable with some noting their modern, cozy and well-equipped nature. Many guests appreciate the large size of the rooms, comfortable beds and well-maintained bathrooms, which often include both showers and bathtubs. The decor is considered beautiful and some rooms feature impressive terraces with great views.

Despite the generally positive feedback, there are a few mentions of maintenance issues, such as peeling floors, swollen wooden furniture and rooms not being as well-maintained as expected. Some guests noted problems with room facilities, including malfunctioning air conditioning, small windows and noisy conditions due to other guests or insufficient soundproofing. However, the majority of reviews emphasize the comfort and spaciousness of the rooms, making them a significant highlight of the stay.

The overall experience in these rooms is enhanced by good amenities and cleanliness, contributing to a comfortable and restful stay. While there are areas for improvement, particularly in maintenance and noise control, most guests find the rooms to be a luxurious and enjoyable part of their visit to URH Hotel Spa Zen Balagares.

Beds
Guests at URH Hotel Spa Zen Balagares have mixed opinions on the comfort of the beds. Many praise the beds for being extra-large, super comfortable and conducive to a peaceful night's sleep. However, there are significant complaints regarding the mattresses and pillows. Some describe the mattresses as uncomfortably hard or too low and the pillows as flat and unsupportive.

While several reviews note the beds as enormous and impressive, others mention noise issues and discomfort from older, worn-out mattresses. The cleanliness and spaciousness of the rooms are largely appreciated and some guests received room changes to improve comfort. Nonetheless, the feedback points to a need for improvements in bedding quality to ensure a consistently comfortable stay.

Cleanliness
The cleanliness of URH Hotel Spa Zen Balagares has mixed reviews from guests. Many reviews commend the hotel for maintaining impeccably clean rooms and facilities with frequent mentions of super clean rooms and spotless public areas. Guests appreciated the overall tidiness, calling it one of the cleanest hotels they've seen, making for a pleasant stay. The thermal baths in the spa also received high marks for cleanliness.

However, there are notable concerns. Some reviews pointed out issues like cobwebs in hallways and exterior windows, dusty and dirty rooms and bathrooms needing more thorough cleaning. Specific complaints included spider webs, dirty pool tiles, non-functional lights in the sauna and rooms that smelled of cigarettes. There were mentions of minor maintenance problems such as deteriorated wallpaper and broken furniture that detracted from the overall cleanliness.

While the housekeeping staff received praise for their efforts and attentiveness, the consistency of cleanliness appears to vary. Some guests noted that rooms were not cleaned daily or to expected standards with instances of dust, hair and even dirty glasses left unaddressed. Overall, while many found the hotel clean and comfortable, there is room for improvement to ensure a uniformly high standard of cleanliness throughout the property.

Staff
The URH Hotel Spa Zen Balagares is frequently praised for its excellent staff, often described as very friendly, kind and exceptionally professional. Many guests highlight the warm and welcoming nature of the hotel's reception, bar and restaurant staff with specific mentions of individuals who went above and beyond to ensure a pleasant stay. The attentiveness and helpfulness of the team are recurring themes with staff always willing to fulfill requests and provide great service. However, a few reviews indicate occasional lapses in friendliness and professionalism and some noted issues with reception service and staff stress during peak times. Overall, the staff's positive impact on the guest experience stands out as a significant highlight of the hotel.

Wi-Fi
URH Hotel Spa Zen Balagares offers a mixed experience when it comes to WiFi. Guests have praised the reliability and good service of the internet connection, despite noting that there are times when the WiFi can be spotty or even very slow, particularly when downloading. Some reviews highlight a significant need for improvement, describing the WiFi as terrible or deficient. The hotel does provide an internet room, which might mitigate some of the connectivity issues for those in need of a stable connection. Overall, while there are positive remarks about the WiFi, it appears that improvements are necessary to meet the expectations of all guests.

Spa
The URH Hotel Spa Zen Balagares offers a spa experience that leaves guests with mixed impressions. On the positive side, many reviews highlight the spa's variety of amenities, including saunas, showers and various jets that provide a relaxing and enjoyable experience. Guests frequently describe the spa as beautiful, clean and well-equipped, often praising the courteous staff and the hydrothermal facilities. The massages offered are also well-received, adding to the overall sense of relaxation and luxury.

However, the spa's appeal is somewhat diminished by several recurring issues. Many visitors noted that some jets and other equipment did not function properly and the facilities, at times, seemed poorly maintained with broken tiles and cold water in treatment pools. The spa's size and capacity also appear to be issues, as it is often described as crowded and noisy, which detracts from the intended relaxing atmosphere.

Moreover, guests often express frustration over additional charges, feeling that the cost for using the spa is high, especially when it is not included in the room rate. The booking process for spa sessions is considered cumbersome and there is a noted lack of clear instructions and guidance within the spa. Some visitors also mentioned that the opening hours and accessibility requirements, like the mandatory use of swimming caps, were unclear and inconvenient.

In summary, while the URH Hotel Spa Zen Balagares offers a comprehensive and potentially enjoyable spa experience, it seems to be let down by issues of maintenance, overcrowding and additional costs, which can detract from the overall satisfaction of the guests.

Gym
URH Hotel Spa Zen Balagares boasts a highly regarded gym that guests frequently describe as very complete and incredible. Many noted the gym's excellent facilities and equipment, making it a standout feature of the hotel. The gym's convenient location and ample outdoor parking add to the overall convenience for guests. While some found the gym services to be overpriced, the majority were impressed with the gym's quality and its seamless integration with the spa. Though accessibility can sometimes be an issue and a few amenities like hairdryers were missed, the gym remains a significant attraction for visitors. Overall, the gym contributes to a very comfortable and quiet stay with many guests using it daily as part of their wellness routine.

Parking
URH Hotel Spa Zen Balagares offers a variety of parking options for its guests with many reviewers praising the ease and availability of parking. The hotel boasts a large free outdoor parking area, making it convenient for travelers to find ample space without hassle. Several guests mentioned that parking in the surroundings is easy and finding a spot nearby poses no issues. While there's private parking available at the hotel, some guests noted an additional cost for this service, which they found to be a fair price, though occasionally viewed as expensive. For those preferring not to pay, the free parking nearby was positively highlighted as a great alternative. Despite a few comments about paid underground parking and associated costs, overall, guests found parking to be a straightforward and largely positive experience at the hotel.

Family
URH Hotel Spa Zen Balagares offers a welcoming environment for families, boasting spacious rooms and exceptional facilities. The hotel is family-friendly with a designated play area and a toy room for children, lending to a pleasant stay for guests traveling with little ones. Families can enjoy a roster of scheduled activities, including specific times for children to visit the spa, providing a tailored experience for both parents and kids.

The friendly and accommodating staff enhance the stay further, being particularly tolerant and supportive of families. They ensure that any issues, such as needing an extra pillow or managing children's needs, are promptly addressed. Guests have praised the family-oriented amenities and the overall cleanliness and maintenance of the facilities.

While there are ample activities and spaces for children, some reviews noted potential downsides, such as occasional noise from other rooms and limited spa access due to children's schedules. Additionally, the children's play area could use some attention. Despite these minor setbacks, the hotel remains a solid choice for families, offering a clean, peaceful and enjoyable environment, complete with a good breakfast and options for family dining.

Overall, URH Hotel Spa Zen Balagares comes across as an excellent destination for families seeking a convenient and engaging getaway with generous amenities tailored to enhance the family experience.

4 Star
URH Hotel Spa Zen Balagares has received mixed reviews regarding its four-star rating, facilities and services. On a positive note, the hotel maintains a high standard of cleanliness and offers a range of facilities that are complete and varied. Pet admission is also a welcome feature.

However, many guests feel that the hotel falls short of the four-star expectations. The spa area, though available, is criticized for being expensive and not fully operational. Breakfast offerings were considered basic and disappointing for a hotel of this category. Guests also mentioned that some facilities and services do not meet the standards one would expect from a four-star hotel with certain areas needing maintenance and improvement, particularly the windows and some room amenities.

Despite the adequate room accommodations and well-maintained premises, there is a consensus that the value for money is lacking. Some felt misled by the advertising on the website, expecting higher quality and more inclusive services such as a complimentary spa entry. Overall, many guests suggest that the hotel is too expensive for what it offers and needs to enhance its services to truly reflect a four-star experience.

Business
URH Hotel Spa Zen Balagares offers a range of amenities tailored to business travelers. The meeting rooms and study rooms are modern, well-kept and set up to support work trips, making them suitable for business bookings and business accommodation. The hotel provides admin support and their cleanliness, spaciousness and comfort are frequently praised. Housekeeping staff are noted for their excellent service. The elegant accommodation and good facilities enhance the business travel experience. Though the business facilities and working amenities are commendable, some feedback indicates it may not be the best choice for formal business meetings. Overall, it serves well as a business-friendly hotel, especially for those working in Oviedo and includes the convenience of parking.

Accessible
The URH Hotel Spa Zen Balagares receives mixed reviews regarding its accessibility for guests with disabilities. The hotel is generally wheelchair-friendly with accessible parking and a good elevator system, ensuring a smooth and straightforward entry into the building. Guests appreciate the easy and serene environment, coupled with the hotel's willingness to accept pets, which adds to its welcoming atmosphere. However, some facilities within the hotel pose challenges, such as bathrooms that flood due to poor seals and general poor soundproofing. Accessibility from the outside and with certain amenities, like storing bikes, requires improvement as some guests had to carry their bikes up stairs. While the hotel boasts good accessibility ratings for some categories, it is noted that not all areas are accessible and it might not be the best choice for everyone, particularly those traveling with disabled persons.

Romantic
Situated in a serene environment, URH Hotel Spa Zen Balagares offers an ideal setting for a romantic getaway. The quietness of the place ensures a peaceful stay, making it perfect for couples seeking a retreat from the hustle and bustle of daily life. Guests have consistently praised the spa facilities, noting them as a highlight of their romantic experience. The romantic decoration and ambient setting add to the charm, making the hotel a superb choice for a weekend escape with a loved one.

The terrace with its picturesque margins, provides a lovely space for couples to relax and enjoy the view. The no-cost parking space is an added convenience, while the Wi-Fi keeps guests connected. Breakfast at the hotel receives rave reviews for its variety and quality, often described as amazing.

Overall, URH Hotel Spa Zen Balagares is lauded for its couple-friendly atmosphere and amenities, making it a top pick for romantic getaways. The combination of a quiet hotel environment, delightful spa and romantic touches throughout creates a memorable experience for couples.

Dog Friendly
URH Hotel Spa Zen Balagares offers a mix of experiences for dog owners. Guests appreciate that dogs are allowed and several reviews highlight that the hotel provides welcoming accommodations for pets. There is a dog park and designated toilet space for pets, which add convenience for dog owners. The hotel’s spa is highly praised, featuring amenities like a Turkish bath and sauna, contributing to an overall enjoyable stay.

However, the hotel's pet policy has its drawbacks. There is a daily fee of €15 for pets, which some guests find expensive. Complaints also mention the hotel’s inconsistent service regarding dogs with some staff showing an unwelcoming attitude and inadequate cleaning of pet hair in rooms despite the additional charges.

Overall, while the hotel does offer dog-friendly services such as dog daycare and specific offers for pets, guests feel that the pet-friendly policy is somewhat superficial and could be enhanced to be truly accommodating and welcoming to canine companions.


No, URH Hotel Spa Zen Balagares doesn't have any pool.

Yes, a spa is available at URH Hotel Spa Zen Balagares.

Yes, URH Hotel Spa Zen Balagares welcomes dogs.

Yes, parking facilities are available at URH Hotel Spa Zen Balagares.

Yes, URH Hotel Spa Zen Balagares has a gym.

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