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The Randolph Hotel was built in 1864 in neo-Gothic style, paying homage to the rich history of the University of Oxford. It features elegant and rich interiors, modern amenities and wellness facilities that will make every guest's stay as enjoyable and comfortable as possible.
Summary of reviewsThe Randolph Hotel Oxford, a Graduate by Hilton Hotel, is a beautiful and comfortable hotel set in the heart of Oxford. Guests appreciate the superb location that makes it easy to explore the city's attractions, shops, bars and restaurants. While there are mixed opinions on breakfast, dinner at the Alice restaurant is particularly popular among guests. The rooms are spacious and spotlessly clean and the historic building exudes character and charm. The staff is exceptional, friendly and professional, although some waiting staffs may need improvement. The spa and parking services received mixed reviews. However, the beds are extremely comfortable and the hotel exudes luxury and elegance. Overall, The Randolph Hotel is a lovely and atmospheric historic hotel that offers a true 5-star authentic British luxury hotel experience. Show more
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Luxury Hotel
Premium bedding, complimentary bottled water, designer toiletries and a minibar are available in each stylish en suite room. Moreover, the luxury Spa is on guest disposal.
Hotel near Golf Courses
Macdonald Randolph Hotel offers its guests access to ten renown golf courses across UK.
Historic Hotel
The hotel was built in 1864 and named after the Randolph Gallery. The Randolph Hotel is listed as Grade II property for its historical and architectural significance.
Year erected:1864
What is the history of the property? Construction of The Randolph Hotel began in 1864 by William Wilkinson, an architect who also designed many houses in North Oxford. There was debate about the building's design. John Ruskin favoured Gothic revival like the nearby Martyrs' Memorial. The City Council wanted a classical style since the rest of Beaumont Street was early 19th century Regency. A compromise was attained with a simplified Gothic façade, similar to the Oxford University Museum and the Oxford Union buildings, but in brick.
The hotel was named not after Lord Randolph Churchill, who was connected with Blenheim Palace to the north of Oxford, but after Dr. Francis Randolph, an eighteenth century university benefactor. The University or Randolph Galleries (now part of the Ashmolean Museum) were built as a result of a thousand-pound gift left by Dr Randolph, a former Principal of St Alban Hall (now part of Merton College), who died in 1796.
What was the era and/or the architectural style in which the property was built? Late, gothic Victorian.
Is the property surrounded by other historic buildings? The Randolph Hotel by Graduate Hotels is located in the heart of the city of Oxford which is full to the brim with historical buildings, some dating back to the mid-11th century.
Has restoration work taken place? The hotel will be reopening this summer following a £15 million pound renovation.
Are there any elements of particular historical importance at the building? Our Morse Bar was, and remains to this day, the watering hole of Colin Dextor's Inspector Morse.
Several of the Morse books have scenes set in The Randolph and many episodes of the incredibly popular Inspector Morse TV series have been partly filmed in the hotel.
Are there any important guests or previous owners worth mentioning? Multiple Presidents, Prime Ministers, members of the British Royal Family, television and film stars, authors and musicians have stayed at the hotel.
Has the property received any certifications for its historical status? Grade 2 listed building.
Is there anything that you would like to highlight, add or clarify? The location of The Randolph Hotel was previously the location of Beaumont Palace, birth place of both Richard the Lion Heart and King John.
Answers last updated by The Randolph Hotel Oxford, a Graduate by Hilton Hotel
Relax and Rejuvenate at The Randolph Hotel, by Graduate Hotels, the perfect place for guests to escape from the hustle and bustle of daily life and indulge in a relaxing retreat. The hotel's Wellness Centre, in partnership with Made For Life Organics, offers an extensive selection of wellness services designed to rejuvenate the mind and body. Guests can choose from a variety of massages and facials, all using Made For Life's award-winning, 100% organic products. Additionally, guests can participate in Tea & Therapy sessions, which combine breathing techniques, mindful practices and facial acupressure with a complimentary tea service and healthy snacks. For those who are living or recovering from cancer, the hotel offers Cancer Touch Therapy treatments. The Thermal Suite, which is included in the price of a treatment, is a must-visit for guests looking to unwind and rejuvenate. With features such as a hot tub, rock sauna, bio sauna, aroma steam room, ice fountain and experience shower, the Thermal Suite harnesses the power of water, light, heat, ice and steam to create a relaxing experience with numerous health benefits. Advanced booking is required for access to the Thermal Suite and is available for a fee for non-residents.
Family Friendly Hotel
The property welcomes kids of all ages. Adjoining rooms available for families.
Dog Friendly Hotel
The hotel allows dogs with a prior request, surcharge apply.
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, £ 25 per booking
Should the dog owner notify you before checking in? Yes, by email
What is the maximum number of dogs per room? Only one dog is allowed
Is there a maximum weight of dogs accepted? No
Do you provide any specials, treats and toys (check all that apply)?
A place to sleep
Special food
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Must have proof of current vaccinations
Must use designated areas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not be left unattended in the room
Is there a refundable deposit to guard against damages? No
Do you provide any of these?
Food and water bowls
Dog shampoo
Except for dogs, do you also accept other pets? No
Do you have a written and comprehensive pet policy available on request? Yes
Answers last updated by The Randolph Hotel Oxford, a Graduate by Hilton Hotel
Facilities for people with accessibility needs are available including, accessible path of travel, accessible bathroom, roll-in shower, accessible parking, in-room accessibility. However, when booking a room fill in the Accessibility Request.
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Accessible Double only
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Accessible Double only
Are wheelchairs offered to guests who do not come with their own?Νο
Answers last updated by The Randolph Hotel Oxford, a Graduate by Hilton Hotel
The property was awarded AA 5 stars Award for its perfect setting, luxury accommodation, elegance, charm and service.
Hotel with EV Charging Stations
Hotel for Honeymoon
Romantic Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
HACCP
Navitas Covid Aware
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Spa
Valet Parking
Has the hotel closed during the pandemic? Yes Reopening Date: August, 15 2021
Answers last updated by The Randolph Hotel Oxford, a Graduate by Hilton Hotel
Information provided by the hotelHotel information:
- Valet: £15.00 for day parking and £30.00 overnight
- Our wellness centre features 5 treatment rooms and wet area including steam, sauna, ice room and jacuzzi.
- Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance your stay.
- An Oxford landmark in the heart of the city, our boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as “Alice’s Adventures in Wonderland,” created by alumnus Lewis Carroll.
History lovers will appreciate our landmark building and proximity to the town’s best sights. For city dwellers, The Randolph Hotel by Graduate Hotels is a welcome weekend retreat from your otherwise hectic life. The City of Dreaming Spires is a hub for theatre, shopping, museums and more.
Room Types
Graduate Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a safe deposit box and a carpeted floor. The unit offers 1 bed.
Graduate Double Room with Historic ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room has carpeted floors, a seating area with a flat-screen TV, air conditioning, a tea and coffee maker, as well as a safe deposit box. The unit has 1 bed.
Graduate King RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker, a safe deposit box and a carpeted floor. The unit has 1 bed.
Graduate Deluxe King RoomThe spacious double room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room has a safe deposit box, a carpeted floor and a TV. The unit offers 1 bed.
Graduate Deluxe King Room with Historic ViewThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room features a safe deposit box, a carpeted floor and a TV. The unit has 1 bed.
Randolph SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a tea and coffee maker, a seating area, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit offers 1 bed.
Graduate Junior King Suite with Historic ViewFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite has carpeted floors, a seating area with a flat-screen TV, air conditioning, a tea and coffee maker, as well as a safe deposit box. The unit has 1 bed.
Oxford SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a tea and coffee maker, a seating area, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 1 bed.
Graduate King Room - Mobility AccessibleThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. Rooms on the upper floors are reachable by lift. The unit has 1 bed.
Family Connecting RoomsFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The family room has carpeted floors, a seating area with a flat-screen TV, air conditioning, a tea and coffee maker, as well as a safe deposit box. The unit has 2 beds.
Graduate Single RoomProviding free toiletries and bathrobes, this single room includes a private bathroom with a shower, a hairdryer and slippers. This single room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a safe deposit box and a carpeted floor. The unit offers 1 bed.
Graduate Twin RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a safe deposit box and a carpeted floor. The unit offers 1 bed.
Graduate Deluxe Twin RoomThe spacious double room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room has a safe deposit box, a carpeted floor and a TV. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
The Randolph Hotel Oxford, a Graduate by Hilton Hotel has an excellent, superb and perfect location - right in the heart of Oxford. The hotel is conveniently located, making it easy to get to attractions, shops, bars and restaurants. Guests can enjoy the historic and characterful building with some rooms offering views of the Ashmolean museum. The central location is ideal for exploring the city with many guests mentioning the excellent location for visiting Oxford's museums and other attractions. The hotel's location makes it very easy to access the city's public transportation, making it a perfect base for visitors who want to explore the city. Overall, guests were very impressed by the location of the hotel with many saying that it was a fantastic place to stay during their visit to Oxford.
Breakfast
The breakfast at The Randolph Hotel Oxford, a Graduate by Hilton Hotel is a mixed bag according to guest reviews. While some found the breakfast to be excellent with plenty of delicious options, others found it to be on the expensive side with cold plates and mediocre offerings. The wide range of choices at breakfast was appreciated by many guests, but some were disappointed by the items running out quickly. The waiting staff were inexperienced and the breakfast area was too small, resulting in a less than ideal experience for some. However, guests also appreciated the fresh and tasty food options available throughout the day, including afternoon tea and breakfast options. Overall, while there are ups and downs in terms of breakfast, guests have found something to suit their tastes at The Randolph.
Dinner
The Randolph Hotel Oxford, a Graduate by Hilton Hotel, offers a range of dining options for its guests. The Alice restaurant is particularly popular among guests for its excellent dinner menu, serving delicious food in a cozy English atmosphere. However, some guests have mentioned that the pink seating areas are too close together, resulting in a lack of privacy during intimate dining experiences. Sunday Lunch at the restaurant was also deemed enjoyable, but some hoped for more Sunday Brunch options. Afternoon tea in The Alice received high praise for its English charm. Unfortunately, one guest had a negative experience due to an unprofessional and rude bartender. While some guests expressed disappointment with the restaurant, many others found the food to be fantastic and lovely.
Rooms
The Randolph Hotel Oxford, a Graduate by Hilton Hotel is a beautiful hotel with a wonderful ambiance and elegant yet comfortable decor. The hotel offers a mix of English old-fashioned style and quirky room keys with famous people on them. The rooms are nicely decorated, spacious and spotlessly clean, although some were small and fussy with too many patterns. The cleanliness and comfort of the rooms were a highlight for many guests. Some rooms lacked chairs or were too dark while others had super comfortable beds and were superb. A few guests encountered a few issues such as dirty towels, hair in the shower and noise from adjacent rooms or the cleaners' closet. Nevertheless, overall, the rooms were lovely and the hotel was well kept and clean.
Beds
After a long day of sightseeing in the charming city of Oxford, a good night's sleep is crucial. Luckily, The Randolph Hotel, by Graduate Hotels, does not disappoint when it comes to beds. Guests commented on the sheer comfort of the beds, describing them as both "comfy" and "comfortable." Some even went as far as to say that they felt "luxurious." However, one guest mentioned that they wished the beds were bigger and another found the feather comforter to be too warm for their liking. Despite these minor complaints, the overwhelming consensus is that the beds are top-notch. Pillow comfort also received a shoutout with guests labeling them as "very comfortable." If you're looking for a good night's rest while visiting Oxford, The Randolph Hotel's beds are sure to deliver.
Cleanliness
The Randolph Hotel, by Graduate Hotels, is a beautiful hotel with lovely facilities. Guests have praised the cleanliness of the hotel with many describing their rooms as spotlessly clean, well-kept and immaculate. There were a few reviews mentioning inconsistent housekeeping with some guests reporting that their rooms weren't cleaned properly. Other guests noted that the shower in the bathroom could be better and a few mentioned finding hair in the shower upon arrival. There were also a few isolated incidents where guests found issues such as empty soap dispensers, dirty windows and banquette seats in the restaurant that weren't clean. However, overwhelmingly, guests agree that the hotel is very clean and well maintained. Most reviews are positive with many describing the hotel as "perfect" and "beautiful".
Staff
The Randolph Hotel by Graduate Hotels is a property with exceptional staff who are always willing to assist you. Across different departments, the staff was friendly, helpful, efficient and professional. Some staff members were outstandingly polite, informed and attentive. Melissa and Christina at the spa were excellent at their job and the bar manager was revered by guests. The front desk and concierge were fantastic and welcoming, while the waiting staff needed to improve in some cases. The majority of guests had a lovely experience with the staff, but there were a few notable cases of staff members being rude or condescending. Overall, the staff at The Randolph Hotel were exceptional and their collective effort made it a pleasure for guests to stay.
Spa
Guest reviews of The Randolph Hotel's spa were mixed with some guests disappointed by limited facilities and poor maintenance, while others found it to be a wonderful addition to their stay. Despite some complaints about broken hot tubs and the need for reservations, Mellisa & Christina were highlighted as excellent spa employees. The spa and bar received high marks with some guests stating that it was well worth paying extra for. While some felt that the ice room was not cold enough, others found the overall spa experience to be relaxing and amazing. Christmas guests were pleased to find that the spa was complimentary, although one guest did note that the facilities were not as hot as they had hoped. Overall, opinions on The Randolph Hotel's spa were somewhat mixed, but those who enjoyed it found it to be a great addition to their stay.
Parking
The Randolph Hotel Oxford, a Graduate by Hilton Hotel, offers valet parking service, where the concierge takes care of parking your car for you. However, some guests found it ludicrously expensive and inconvenient with no available unloading space by the hotel entrance. In fact, some suggest travelling by train, as it's less expensive than the car parking charges. Although some found the valet parking a little pricey, others found the service helpful. Unfortunately, one guest had their vehicle damaged by the valet parking employee. Those travelling with a dog will be pleased to know on-site parking is available. However, hotel parking is limited and expensive. Some guests left their car in Park and Ride instead. It's not perfect, but as some guests pointed out, you can't have it all when it comes to parking.
5 Star
The Randolph Hotel Oxford, a Graduate by Hilton Hotel, has received both positive and negative reviews from its guests. While some travelers were impressed with the hotel's stunning beauty and exceptional service, others were disappointed with their experience and felt that the hotel did not meet the standards of a five-star rating. Some guests appreciated the authentic experience offered by the hotel, while others felt that certain details were neglected. Despite varied opinions, one thing was certain - the staff were good at dealing with guests. Some guests mentioned that the hotel provided value for money, making their stay comfortable and enjoyable. In summary, while the hotel has room for improvement in certain areas, it is still a beautiful and comfortable place to stay and many guests have had an exceptional experience here.
Historic
The Randolph Hotel Oxford, a Graduate by Hilton Hotel, is a must-visit for all history buffs and those who appreciate stunning architecture. Once an old building, this historic grand hotel has been renovated, yet still maintains its amazing British/Academic flair. The William Morris decorations are a highlight and should be appreciated more. Additionally, those who love Alice in Wonderland will be thrilled to know that the hotel has some connections to the story. Being part of Oxford tradition, the hotel brings a unique ambience and atmosphere to its guests. It's a beautiful historic building with a lot of character that exudes personality and charm. Although some guests feel that paying for the historical reputation overshadows the quality of services and food, it's hard to deny the allure of the location, history and ambience. Overall, The Randolph Hotel is a pretty and atmospheric historic hotel. Fans of history should put this on their must-visit list.
Luxury
The Randolph Hotel by Graduate Hotels is the epitome of luxury with its stylish and elegant design. Set in the heart of Oxford, this beautiful British luxury hotel offers a true 5-star authentic experience. Although some guests felt that there were small things lacking for the cost of the hotel, everything was done to an elegant and personal touch, making it a truly lovely hotel. The beds are extremely comfortable and the hotel offers a proper luxury hotel experience. However, some guests were disappointed with the lack of availability of certain wine options. Nevertheless, a stay at The Randolph is a luxurious and unforgettable experience that is not to be missed for anyone seeking the ultimate 5-star hotel experience.
No, The Randolph Hotel Oxford, a Graduate by Hilton Hotel doesn't have any pool.
Yes, a spa is available at The Randolph Hotel Oxford, a Graduate by Hilton Hotel. For more information, read the answers to the Spa questionnaire
Yes, The Randolph Hotel Oxford, a Graduate by Hilton Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at The Randolph Hotel Oxford, a Graduate by Hilton Hotel. For more information, read the answers to the Parking questionnaire
No, The Randolph Hotel Oxford, a Graduate by Hilton Hotel doesn't have a gym.