The Chateau Spa & Wellness Resort
Resort in Bukit Tinggi
Bentong
8.3
Very Good
From $69
From $69
5-Star ResortSummary of reviews related to the '5 Star' categoryThe Chateau Spa & Wellness Resort has exceptional facilities and services, however some guests noted that the breakfast quality could be improved to match the standards of a five star hotel. Despite this, many guests found their stay to be perfect with comfortable beds and beautiful views that create an unforgettable experience. The location, situated in the mountains, offers a cool climate and stunning nature. Facilities within the hotel are good with guests describing their stay as superb and excellent. However, a few guests were unsure whether the hotel deserved its five star rating with one claiming that it did not make sense for a 7 star hotel. Overall, The Chateau Spa & Wellness Resort truly impressed those who stayed and left them with a memorable experience.
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Hyatt Regency Kuantan Resort
Resort in Kuantan
Kuantan
8.4
Very Good
From $101
From $101
5-Star ResortSummary of reviews related to the '5 Star' categoryHyatt Regency Kuantan Resort presents a mixed bag of experiences. The hotel is praised as a five-star family beach resort with a stunningly beautiful location and committed service that is often described as tip-top and very accommodating. Guests frequently highlight the wide selection of delicious breakfast options and the true five-star service provided by the friendly staff, making it a great option for a perfect family break.

However, opinions on its five-star rating are divided. Some guests feel that the hotel meets the luxurious standards expected of a five-star property, while others express disappointment, noting that it doesn't quite match up to the Hyatt standards. Issues mentioned include dated facilities, limited TV channels and less-than-ideal housekeeping services.

Additionally, the hotel is described as very old with inadequate maintenance and cleanliness in some areas. Complaints also include the lack of amenities you would typically expect from a five-star hotel, such as the limited choice at breakfast and the absence of complimentary drinks. Rooms are sometimes only available late into the evening and there is just one small pool for guests to enjoy.

Therefore, while the resort offers an idyllic setting and exceptional service, there is some inconsistency in maintaining the five-star standards across all areas, which might affect overall expectations.
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8.9
Excellent
From $219
From $219
Info Categories
5-Star Resort

Luxury Resort

Resort with Spa

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8.7
Very Good
From $151
From $151
5-Star ResortSummary of reviews related to the '5 Star' categoryCameron Highlands Resort, a member of Small Luxury Hotels of the World, evokes a five-star ambiance with its impressive high-ceilinged rooms and quality dining options. The service, led by the commendable Manager Mr. Kiam Adam, exceeds five-star standards, adding to the overall five-star experience that many guests cherish. However, certain details, such as the absence of body lotion, detract slightly from what is expected at this luxury tier. While the general consensus from guests is that the resort lives up to its five-star rating, some express that the high cost does not justify certain shortcomings and liken their experience to more of a three-star standard. Despite these mixed reviews, the resort continues to meet and often surpass five-star expectations in several regards.
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The Yanné, Onsen Hotel
Hotel in Genting Highlands
Bentong
7.6
Good
Info Categories
5-Star Hotel

Luxury Hotel

Hotel for Honeymoon

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Grand Ion Delemen Hotel
Resort in Genting Highlands
Bentong
6.8
Rated
From $49
From $49
5-Star ResortSummary of reviews related to the '5 Star' categoryGrand Ion Delemen Hotel receives mixed feedback regarding its five-star rating. While a few guests believe the hotel certainly offers five-star comfort, many reviews highlight discrepancies between expectations and the actual experience. Several guests feel the hotel more closely resembles a three or four-star establishment with the service quality and facilities not meeting the five-star standard.

Key concerns include issues with cleanliness, inadequate room amenities such as missing towels and toiletries and noise from thin walls. Some guests reported unfriendly staff and unresponsive service, especially during check-outs. The hotel's breakfast also drew criticism for not meeting the quality one would expect from a five-star hotel.

However, the hotel's location receives high praise, often seen as its most significant advantage. Despite some positive mentions about cleanliness and comfort, the overarching sentiment suggests that the hotel falls short of a true five-star experience.
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8.0
Very Good
From $472
From $472
Info Categories
5-Star Hotel

Luxury Hotel

Hotel for Honeymoon

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8.0
Very Good
From $131
From $131
Info Categories
5-Star Hotel

Luxury Hotel

Hotel for Honeymoon

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Zenith Kuantan
Hotel in Kuantan
Kuantan
8.2
Very Good
From $66
From $66
5-Star HotelSummary of reviews related to the '5 Star' categoryThe Zenith Hotel is a five-star rated accommodation that boasts exceptional facilities and services according to its guests. Although the cleanliness of the hotel could use some improvement, the overall experience was still considered top-notch. The service was impeccable and the hotel staff offered 5-star service even though some guests felt that the carpet design and breakfast menu were not up to par with other 5-star hotels. While some guests considered the hotel to be overrated, the majority found it exceptional and worth the price. The swimming pool was considered below 5-star standard, but this didn't diminish the overall service at the hotel. Despite some negative reviews, Zenith Kuantan remains a top choice among guests looking for exceptional service in Malaysia.
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The Kasturi
Resort in Cherating
Kuantan
8.6
Very Good
From $120
From $120
Info Categories
5-Star Resort

Luxury Resort

Beachfront Resort

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Zenith Hotel Cameron
Hotel in Tanah Rata
Cameron Highlands
8.5
Very Good
5-Star HotelSummary of reviews related to the '5 Star' categoryZenith Hotel Cameron, often highlighted for its prime location and extensive facilities, boasts amenities that align with those expected from a five-star establishment. Many guests praised the breakfast buffet, lauding its superb variety and high-quality options. Luxury is a common thread in many reviews with patrons commending the hotel for its attentively designed spaces and family-friendly accommodations.

However, some discrepancies have surfaced regarding the consistency of its five-star branding. Several guests felt that while the hotel offers some five-star elements like excellent service and facilities, it does not consistently meet the standards associated with top-tier hotels. Issues such as unpleasant gym odors, limited breakfast options and unwelcoming restaurant staff detracted from some visitors' experiences.

The hotel's approach to guest treatment also faced criticism. A sense of preferential treatment for VVIP guests has been noted with perks like convenient parking on the same level as the lobby hinting at an imbalance in guest services. Additionally, simple courtesy gestures, including greetings and smiles from the staff, were sometimes reported as lacking.

Overall, while Zenith Hotel Cameron features many positive aspects fitting a luxury hotel, certain areas might benefit from enhanced consistency and attention to uphold the five-star promise fully.
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Royale Chulan Cherating Villa
Resort in Cherating
Kuantan
8.8
Excellent
From $158
From $158
Info Categories
5-Star Resort

Luxury Resort

Beachfront Resort

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GEO RESORT & HOTEL
Hotel in Genting Highlands
Bentong
8.3
Very Good
From $88
From $88
5-Star HotelSummary of reviews related to the '5 Star' categoryGEO Resort & Hotel has received mixed reviews regarding its five-star rating, facilities and services. Many guests appreciated the five-star ambiance and exceptional high-quality service and facilities, rating it highly and considering it a truly five-star experience. The fresh environment and overall experience have also been praised with visitors describing their stay as relaxing and enjoyable at a very good hotel.

However, some guests have raised concerns about the hotel’s ability to meet five-star standards consistently. Complaints include the absence of essential services such as a bellboy to help with baggage, slow check-in processes and inadequate amenities one would expect from a five-star establishment. Criticism also extends to the hotel's general value for money with some feeling that the hotel does not live up to its advertised rating and sometimes feels more like a three-star hotel in terms of service and quality.

Overall, while many found their stay exceptional and loved everything about it, the hotel has areas that need improvement to fully align with its five-star rating and guest expectations.
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Yume Dream Genting Highlands
Hotel in Genting Highlands
Bentong
7.8
Good
Info Categories
5-Star Hotel

Luxury Hotel

Family Friendly Hotel

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Info Categories
5-Star Hotel

Luxury Hotel

Hotel for Honeymoon

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8.1
Very Good
Info Categories
5-Star Hotel

Luxury Hotel

Hotel for Honeymoon

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7.9
Good
Info Categories
5-Star Hotel

Luxury Hotel

Hotel for Honeymoon

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Lembin Village Resort
Hotel in Sungai Lembing
Kuantan
From $23
From $23
Info Categories
5-Star Hotel

Luxury Hotel

Hotel with Free Wi-Fi

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Forte Seasons Genting Geo38
Hotel in Genting Highlands
Bentong
7.8
Good
Info Categories
5-Star Hotel

Luxury Hotel

Hotel Taking Steps Towards Sustainability

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7.3
Good
From $44
From $44
5-Star HotelSummary of reviews related to the '5 Star' categorySwiss-Garden Hotel & Residences, Genting Highlands offers a mixed experience according to guest reviews. Many guests praise the hotel for having excellent rooms and breakfast, highlighting the quality of accommodations as a strong point. The staff are often described as friendly and providing excellent service, which adds to the positive aspects of the stay.

However, there appears to be a notable discrepancy in terms of its star rating. Multiple guests felt that the hotel does not reflect the standards of a 5-star establishment with some suggesting it is more comparable to a 3 or even a 2-star hotel. Comments such as doesn’t match to 5 star and looks not 5 star hotel indicate a common sentiment that the hotel does not meet the high expectations typically associated with its claimed rating. Additionally, the food quality was not perceived to be up to 5-star standards by several reviewers.

Despite these criticisms, the hotel is considered by some to offer a 5-star experience at an affordable price, balancing the perceived lower service level with more budget-friendly pricing. This indicates that while the hotel excels in certain areas, there is room for improvement in order to align its services and facilities more closely with the expectations of a 5-star rating.
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*Additional taxes or fees may apply. Please check the final price before completing your booking.

Regions: Bentong, Kuantan, Cameron Highlands, Rompin.
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