Eurostars Centrale Palace Hotel
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Summary of reviewsEurostars Centrale Palace Hotel, nestled in the historic center of Palermo, boasts an enviable location that allows guests to effortlessly explore the city's iconic landmarks and lively streets filled with bars, restaurants and cultural activities. The hotel's central position offers both convenience and tranquility, making it an ideal base for sightseeing while providing a serene retreat. The historic charm and beautiful architecture of the building only add to its allure.
The breakfast experience at Eurostars Centrale Palace Hotel receives widespread acclaim with guests praising the varied and abundant options that include local Sicilian specialties. Served in beautiful breakfast rooms and on a rooftop terrace with stunning views over Palermo, the meal is often described as luxurious, thanks to high-quality produce and friendly, accommodating dining staff. While there are minor criticisms regarding variety and certain items, the overall consensus points to a delicious and plentiful breakfast experience.
Dinner, particularly at the hotel's rooftop restaurant, is noted for its spectacular views, especially during sunset, creating a memorable dining experience. The traditional and revisited Sicilian dishes, along with commendable service, contribute to an overall positive dining reputation. Despite occasional reports of mediocre food quality, the rooftop setting and generally pleasing culinary offerings stand out.
Guest rooms are widely appreciated for their spaciousness, cleanliness and elegant, classic furnishings. Some suites even feature private terraces with fantastic views. However, the hotel shows signs of aging with dated decor and fixtures, leading to comments about the need for renovation and better soundproofing. Issues like mold, rust and insufficient bathroom amenities detract from the experience for some guests.
Cleanliness is a strong point with many guests praising the hotel's spotless rooms and common areas. The cleaning staff's excellent service and meticulous attention to detail contribute to the hotel's pleasant atmosphere, despite occasional complaints about mold and lingering odors.
The exceptional staff at Eurostars Centrale Palace Hotel receive high praise for their friendliness, professionalism and dedication. From the welcoming front desk team to the accommodating dining staff, the helpful and courteous nature of the personnel significantly enhances the guest experience.
However, the hotel's Wi-Fi service is a notable weak point with many guests reporting weak, unstable or non-existent connections in the rooms. Connectivity issues frequently force guests to use mobile data or visit the reception area for a more stable connection.
The gym facilities also fall short of expectations. Guests consistently criticize the gym for being very small, outdated and equipped with broken machinery, likening it more to a storage closet than a functioning fitness suite.
The parking situation presents both benefits and challenges. While the availability of a private parking garage in a restricted traffic zone is appreciated, accessing it through narrow streets can be difficult, particularly for larger vehicles. The high cost and complexity of reaching the underground parking also pose potential deterrents.
For families, the hotel offers comfortable accommodations and a central location that makes exploring Palermo convenient. Spacious family suites and a pleasant atmosphere contribute to a positive family-friendly experience, despite some minor drawbacks.
The nightlife around the hotel is exceptional with lively streets offering a fantastic variety of restaurants and bars. The hotel's central position provides easy access to Palermo's vibrant nightlife, making it a perfect choice for those seeking both relaxation and entertainment.
Overall, Eurostars Centrale Palace Hotel shines with its central location, admirable staff and enjoyable dining experiences, although it would benefit from updates in some areas to ensure a more consistent, high-quality stay.
Categories
The breakfast experience at Eurostars Centrale Palace Hotel receives widespread acclaim with guests praising the varied and abundant options that include local Sicilian specialties. Served in beautiful breakfast rooms and on a rooftop terrace with stunning views over Palermo, the meal is often described as luxurious, thanks to high-quality produce and friendly, accommodating dining staff. While there are minor criticisms regarding variety and certain items, the overall consensus points to a delicious and plentiful breakfast experience.
Dinner, particularly at the hotel's rooftop restaurant, is noted for its spectacular views, especially during sunset, creating a memorable dining experience. The traditional and revisited Sicilian dishes, along with commendable service, contribute to an overall positive dining reputation. Despite occasional reports of mediocre food quality, the rooftop setting and generally pleasing culinary offerings stand out.
Guest rooms are widely appreciated for their spaciousness, cleanliness and elegant, classic furnishings. Some suites even feature private terraces with fantastic views. However, the hotel shows signs of aging with dated decor and fixtures, leading to comments about the need for renovation and better soundproofing. Issues like mold, rust and insufficient bathroom amenities detract from the experience for some guests.
Cleanliness is a strong point with many guests praising the hotel's spotless rooms and common areas. The cleaning staff's excellent service and meticulous attention to detail contribute to the hotel's pleasant atmosphere, despite occasional complaints about mold and lingering odors.
The exceptional staff at Eurostars Centrale Palace Hotel receive high praise for their friendliness, professionalism and dedication. From the welcoming front desk team to the accommodating dining staff, the helpful and courteous nature of the personnel significantly enhances the guest experience.
However, the hotel's Wi-Fi service is a notable weak point with many guests reporting weak, unstable or non-existent connections in the rooms. Connectivity issues frequently force guests to use mobile data or visit the reception area for a more stable connection.
The gym facilities also fall short of expectations. Guests consistently criticize the gym for being very small, outdated and equipped with broken machinery, likening it more to a storage closet than a functioning fitness suite.
The parking situation presents both benefits and challenges. While the availability of a private parking garage in a restricted traffic zone is appreciated, accessing it through narrow streets can be difficult, particularly for larger vehicles. The high cost and complexity of reaching the underground parking also pose potential deterrents.
For families, the hotel offers comfortable accommodations and a central location that makes exploring Palermo convenient. Spacious family suites and a pleasant atmosphere contribute to a positive family-friendly experience, despite some minor drawbacks.
The nightlife around the hotel is exceptional with lively streets offering a fantastic variety of restaurants and bars. The hotel's central position provides easy access to Palermo's vibrant nightlife, making it a perfect choice for those seeking both relaxation and entertainment.
Overall, Eurostars Centrale Palace Hotel shines with its central location, admirable staff and enjoyable dining experiences, although it would benefit from updates in some areas to ensure a more consistent, high-quality stay.
Luxury Hotel
Historic Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
About Eurostars Centrale Palace Hotel
License: 19082053A201895, IT082053A1ZUHWQPTB
Guest Reviews
Location
Breakfast
Guests enjoy the high quality, fresh produce and the large variety of sweet and savory options. Many reviewers specifically mention the delicious cakes, homemade products and rich selection, likening the breakfast to a luxurious experience. The location's centrality and the elegance of the breakfast rooms also contribute positively to the overall experience.
However, there are some mixed opinions. A few guests found the breakfast lacking in variety, particularly regarding fresh fruits and vegan options. Issues such as long queues for coffee machines, cold eggs and mediocre quality of certain items like cold cuts were pointed out by some reviewers. The breakfast is available at an extra charge for some guests and opinions differ on whether it's worth the cost.
Despite a few criticisms and areas for improvement, the general consensus underscores a delicious, plentiful and enjoyable breakfast at Eurostars Centrale Palace Hotel, often exceeding expectations and enhancing the overall stay.
Dinner
Guests appreciate the high quality and reasonably priced food, highlighting traditional and revisited Sicilian dishes. Service is often described as excellent with specific commendations for friendly and helpful staff members. Several guests experienced sumptuous meals at the rooftop restaurant with some noting that the dinner was particularly delicious and gourmet.
While the rooftop setting is an undeniable perk, the overall food quality at the restaurant varies. Some patrons reported mediocre and bland meals with concerns about the use of non-fresh ingredients. However, special mentions for delightful dishes and New Year's celebrations underline a strong potential for positive dining experiences.
Breakfast at the hotel also has its proponents, though a few suggested that it could be improved. Overall, although there were sporadic disappointments, the rooftop restaurant at Eurostars Centrale Palace Hotel remains a standout for its captivating views and generally pleasing culinary offerings.
Rooms
However, the hotel shows signs of aging which detracts from the overall experience. Many reviews point out that the rooms and bathrooms are dated with some suffering from issues like mold, rust and broken fixtures. The furnishings and decor, while initially stylish, now appear worn and in need of renovation. Furthermore, the soundproofing is inadequate, leading to complaints about noise from neighboring rooms and the street.
Some practical issues have been noted, such as small showers, poor-quality toiletries and insufficient bathroom amenities. The rooms often lack the modern conveniences expected in a four-star hotel and despite their size, some rooms suffer from poor natural lighting due to small windows or unattractive views.
Overall, while the hotel's spacious and traditionally furnished rooms provide a comfortable stay, they could benefit greatly from modernization and better maintenance to elevate the guest experience to match the grandeur of the historic palace.
Beds
While there are numerous mentions of comfortable beds, there are some conflicting reports regarding the bed arrangements. A few guests noted that their double beds were actually two single beds pushed together, which sometimes slipped apart on hard floors. This could make sleeping a bit challenging for some.
There are isolated complaints about the beds being uncomfortable with a few guests describing the mattresses as too hard or outdated. Some mentions of low-quality mattresses and beds that moved too easily also surfaced, indicating that not all guests had an entirely pleasant experience.
Despite a few negative remarks, the general consensus is that Eurostars Centrale Palace Hotel offers a comfortable sleeping experience with high-quality bedding. The wide beds and excellent room amenities further enhance the séjour, making it a recommendable choice for travelers prioritizing comfort.
Cleanliness
However, there are occasional comments pointing out areas needing improvement. Some guests mention issues such as mold in the bathrooms, dust in certain areas and lingering odors. Despite these minor complaints, the general consensus is that the hotel is very clean and provides a pleasant atmosphere for its guests. The combination of cleanliness, a helpful staff and a central location makes Eurostars Centrale Palace Hotel a solid choice for travelers visiting Palermo.
Staff
Several guests specifically mentioned front desk staff members with names like Matteo and Rosario standing out for their exceptional service and warm welcomes. The front desk team is frequently described as courteous, professional and efficient, making check-ins and other interactions smooth and pleasant.
Dining at the hotel also garners positive feedback. The breakfast and dining staff are noted for being accommodating and providing excellent service, which enhances the overall dining experience. Special mentions of individuals like Roberto, the bartender, underscore the personalized and attentive service that guests appreciate.
Despite a few isolated comments about grumpiness or rudeness, the general consensus remains overwhelmingly positive. Most interactions with the staff are described as friendly, professional and service-oriented, contributing significantly to guests' positive experiences. The courteous and approachable nature of the staff extends across all areas of the hotel, from concierge services to housekeeping.
In conclusion, the staff at Eurostars Centrale Palace Hotel play a pivotal role in creating a welcoming and delightful atmosphere for guests. Their commitment to excellent service and their ability to attend to guests' needs with a warm and professional approach make this hotel a standout choice for visitors.
Wi-Fi
Gym
Parking
However, potential guests should be prepared for some difficulties. The hotel’s parking is accessed through very narrow streets, which can be particularly challenging for larger vehicles. The complex logistics of reaching the garage, located on a pedestrian street with tight, cumbersome access, may require considerable driving skill. Some reviews mention the necessity of pre-booking and the added cost, which some guests find expensive.
Despite these challenges, the helpful hotel staff receive praise for guiding guests through the intricate route to the parking and assisting with parking logistics. Overall, while having internal parking in the heart of the city is a significant plus, the access and cost may be a deterrent for some.
Family
Families appreciated the hotel’s design and enjoyed activities such as dining and spending time on the public rooftop terrace, which offers a lovely breakfast with views over the city. Despite some minor drawbacks with WiFi connectivity and room size expectations, the positive aspects, such as cleanliness, available services and the generally pleasant atmosphere, make it a strong choice for family travelers. Additionally, the proximity to Palermo’s nightlife and a variety of attractions adds to the overall convenience and appeal for visiting families.
Nightlife
4 Star
However, a significant number of reviews highlight that the hotel falls short of the expected four-star standards. Many think the property is in dire need of renovation with dated facilities, broken amenities and a generally decadent atmosphere. Issues such as poor soundproofing, rust in the shower tray and the absence of a kettle and coffee in the rooms suggest a need for improvements. The air conditioning was reported non-functional by some and there's a noted lack of variety in the breakfast offerings, described as inadequate for a hotel of its claimed caliber.
Overall, the perceived discrepancy in service, room quality and amenities leads some guests to conclude that the hotel feels more like a three-star establishment or even less. Despite the promising aspects, the hotel’s consistency with four-star ratings appears to be a topic of contention among its visitors.
Business
Accessible
Historic
Staying here feels like stepping into a piece of the past; the luxurious atmosphere exudes old-world charm and sophistication. Reviewers frequently mention the hotel's impressive decor, likening it to something out of the 19th century and appreciate its grand, well-preserved historical ambiance. The lavish details, high ceilings and beautifully decorated halls enhance the experience of staying in an ancient noble palace.
Despite some mentions of the structure being old-fashioned, the charm and historical significance more than make up for it, offering guests a unique and memorable stay. With its prime location in the historic center of Palermo, the hotel is perfect for exploring the city's historic sights like the Quattro Canti. For lovers of history and classic elegance, Eurostars Centrale Palace Hotel is an ideal choice, combining the splendor of the past with the comforts of modernity.
Romantic
No, Eurostars Centrale Palace Hotel doesn't have any pool.
No, a spa isn't available at Eurostars Centrale Palace Hotel.
No, Eurostars Centrale Palace Hotel doesn't allow dogs.
No, parking facilities aren't available at Eurostars Centrale Palace Hotel.
Yes, Eurostars Centrale Palace Hotel has a gym.
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