Music Road Resort Hotel and Inn

Pigeon Forge 35.81319100, -83.58083300 , 303 Henderson Chapel Road (Show on Map)
8.7
Very Good


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Summary of reviewsMusic Road Resort Hotel and Inn in Pigeon Forge, Tennessee, is a highly regarded destination, particularly notable for its exceptional location. Guests appreciate its prime positioning, offering easy access to numerous attractions, restaurants and entertainment options while maintaining a peaceful atmosphere. Visitors enjoy spectacular views, especially of the river or mountains, which enhances their overall experience. The resort’s convenient location, paired with amenities like 24-hour indoor pools, outdoor pools with slides and lazy rivers and complimentary breakfast, solidifies its appeal for both relaxation and adventure seekers.

The breakfast at the hotel is praised for its variety and quality with many guests describing it as delicious and substantial. The offerings include waffles, eggs, sausage, gravy & biscuits and more, although some suggest increasing the variety. The clean and spacious dining area, coupled with helpful and friendly breakfast staff, contributes positively to the guests' dining experience.

Rooms at Music Road Resort Hotel and Inn receive positive feedback for their spaciousness, cleanliness and comfort. Guests frequently mention the large room sizes, comfortable beds and cozy environment. Balconies with pleasant views add to the overall enjoyment. Despite occasional comments on the need for updates, the general sentiment is one of satisfaction with the value provided.

Cleanliness is a standout feature of the hotel with the property consistently described as spotless and well-maintained. Both private and public areas, including pools and bathrooms, are kept in impeccable condition, underscoring the hotel's commitment to a hygienic and comfortable stay.

The staff at Music Road Resort Hotel and Inn are frequently praised for their friendliness, helpfulness and professionalism. Guests highlight the accommodating nature of the employees, noting positive interactions across various departments. However, a minority of reviews mention occasional inconsistencies in customer service, particularly at the front desk.

Pool facilities are a major highlight, adored especially by families. The resort offers both indoor and outdoor pools with features like water slides and a lazy river, providing year-round enjoyment. While some guests note the pool water can be colder than expected and occasionally mention high humidity and strong chlorine smells in the indoor pool, the overall feedback is very positive.

The parking situation receives mixed reviews. While many guests find ample parking spaces available and appreciate the convenience of free parking, others note limited availability, especially during busy times and a lack of sufficient handicap spaces.

Music Road Resort Hotel and Inn is widely praised as a family-friendly destination. Children are particularly fond of the pools and water slides with families appreciating spacious rooms and the variety of activities available. The hotel's family-centric atmosphere and friendly staff make it an excellent choice for family vacations.

Finally, the comfort of the beds receives mixed feedback. Many guests find the beds very comfortable with soft pillows, while others mention firmness and discomfort. Despite these varied experiences, the overall sentiment leans towards a pleasant and comfortable stay.

In summary, Music Road Resort Hotel and Inn is noted for its excellent location, cleanliness and family-friendly amenities, making it a standout choice for visitors to Pigeon Forge.
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub

Hotel with Rooms With Fireplace

Hotel near Ski Resorts

Family Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool    Pool Water Slide    Lazy River    Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Lazy River

Hotel with Pool Water Slide

Hotel with Indoor Pool

Room Types
Superior King - Hotel This room has a microwave, compact refrigerator, and coffee-making facilities. A flat-screen cable TV, private balcony and handmade wood furniture are included. A hot tub is included.

Deluxe Queen - Hotel This room has a microwave, compact refrigerator, and coffee-making facilities. A flat-screen cable TV, private balcony and handmade wood furniture are included.

Premier King with Mountain and Water Park View - Inn This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Deluxe Queen - Inn This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Superior King with Mountain and Water Park View - Inn This room has has a compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Deluxe Queen with Mountain and Water Park View - Inn This room has has a compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Deluxe Queen with Water Park View - Hotel This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Deluxe Queen with River View - Hotel This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Superior Queen with Fireplace - Hotel This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Superior Queen with Fireplace and River View - Hotel This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Premier King with Fireplace, Jacuzzi, Sleeper Sofa - Hotel This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Premier King with Fireplace, Jacuzzi, Sleeper Sofa, and Riverside View - Hotel This room has has a microwave, compact refrigerator and coffee-making facilities. A flat-screen cable TV is provided as well.

Guest Reviews
8.7
Very Good
Location
The Music Road Resort Hotel and Inn enjoys high praise for its prime location, nestled conveniently in the heart of Pigeon Forge, Tennessee. Guests highlight the ease of access to a multitude of attractions, restaurants and entertainment options, all within walking distance or a short drive. The hotel’s position strikes a perfect balance, being close to the bustling main strip yet offering a peaceful and quiet environment away from the noise.

Visitors appreciate the spectacular views, especially with rooms overlooking the river or providing mountain vistas. This combination of proximity to activities and serene scenery creates an ideal setting for both relaxation and adventure. The easy access to major attractions like Dollywood, shopping areas and local shows further enhances its appeal for families and groups.

The property is not only conveniently located but also offers amenities like 24-hour indoor pools, outdoor pools with slides and lazy rivers and complimentary breakfast, making it a top choice for travelers wanting comfort and convenience. The excellent staff and clean, spacious rooms contribute to an overall positive guest experience.

In summary, Music Road Resort Hotel and Inn promises an excellent location paired with a comfortable stay, making it a standout choice for visitors to Pigeon Forge.

Breakfast
The breakfast at Music Road Resort Hotel and Inn garners predominantly positive feedback from guests. Many reviewers praise the meal as very good, delicious, wonderful and fantastic, appreciating the hot and freshly made selections. The breakfast includes a variety of options such as waffles, eggs, sausage, gravy & biscuits, cereal, bagels and muffins, making it convenient and appealing for guests looking to start their day well. The complimentary nature of the breakfast adds value to the stay and the dining area is generally described as clean with plenty of seating available.

However, some reviewers felt that the breakfast offerings could benefit from more variety and the inclusion of items like fresh fruit and cereals. A few guests noted that the selection remained the same each day, suggesting a rotation of items to keep things interesting. Despite these minor criticisms, the breakfast staff received high marks for being helpful and friendly, ensuring a pleasant dining experience. Overall, the breakfast at Music Road Resort is considered a great feature that adds to the overall positive experience at the hotel.

Rooms
Rooms at Music Road Resort Hotel and Inn generally receive positive feedback, highlighted by their spaciousness and cleanliness. Guests frequently remark on the large sizes of both the rooms and bathrooms with many noting that the rooms feel roomy and comfortable. Balconies offer additional space and pleasant views, enhancing the overall stay experience. The rooms are described as well-maintained and mostly up-to-date, though there are scattered comments suggesting that some areas could benefit from updates, such as the furniture and device connections.

Comfort is a recurring theme with many reviewers appreciating the comfortable beds and cozy environment. The cleanliness is consistently praised with rooms frequently referred to as spotless and well-kept. However, a few guests noted minor issues such as a musty smell, occasional ants and outdated carpets.

The hotel also boasts good amenities, including spacious bathrooms often equipped with jacuzzis and double sinks. Some reviews mention minor inconveniences such as slow-draining tubs and low water pressure. Despite these, the overall sentiment is that of satisfaction with many guests noting the exceptional value for the price.

In conclusion, Music Road Resort Hotel and Inn offers comfortable, spacious and clean lodgings that meet the needs of most guests, despite occasional calls for updates and minor maintenance issues.

Beds
Music Road Resort Hotel and Inn has garnered a variety of feedback regarding their beds from guests. Many visitors spoke favorably, highlighting that the beds were very comfortable, super soft and well-equipped with comfortable pillows and bedding. Guests often noted the overall comfort of the beds with frequent mentions of a good mattress size and fluffy pillows adding to a restful night's sleep.

However, there's a noticeable contrast in experiences. Some guests found the beds too firm, hard or uncomfortable, leading to sleepless nights and discomfort. Issues such as squeaky mattress springs, worn-out mattresses and broken beds were mentioned, indicating an inconsistency in bed quality. Flat or hard pillows also contributed to discomfort for some.

Despite these mixed reviews, the majority of guests appreciated the comfortable beds and clean rooms, indicating a generally pleasant experience with room for potential improvements in bed and pillow quality. The occasional reports of beds needing updates and better maintenance suggest focusing on these areas could enhance guest satisfaction further.

Cleanliness
Music Road Resort Hotel and Inn excels in cleanliness, ensuring guests a comfortable and hygienic stay. Across numerous reviews, guests consistently remark on the spotless condition of the rooms with many describing them as very clean, spacious and comfortable. The cleaning staff are frequently commended for maintaining high standards and guests note that both public and private spaces are kept in impeccable condition.

The facilities, including pools, bathrooms and public areas, are described as clean and well-maintained, contributing to an overall pleasant atmosphere. Several reviews highlight the hotel as exceedingly clean with terms like spotless, super clean and exceptionally clean being commonly used.

Additionally, the property’s upkeep extends to small details such as hallway cleanliness and up-to-date decor, ensuring a fresh and inviting environment for all visitors. Despite minor critiques, such as occasional lapses in mid-stay cleaning or outdated hallways, the overwhelming feedback underscores the hotel's commitment to cleanliness and guest satisfaction. The clean and comfortable rooms, combined with a convenient location and friendly staff, make Music Road Resort Hotel and Inn a favorable choice for travelers seeking a pristine and welcoming stay.

Staff
Music Road Resort Hotel and Inn receives predominantly positive feedback regarding its staff, who are frequently praised for their friendliness, helpfulness and professionalism. Guests often highlight the courteous and accommodating nature of the employees with many finding their interactions with both front desk and housecleaning staff particularly pleasant. Reviewers commend the staff for going above and beyond, ensuring needs are promptly and happily met, even in specific instances like returning a lost teddy bear to a child.

Guests appreciate the welcoming atmosphere created by the staff, noting that they are generally greeted warmly and assisted promptly. The breakfast staff also earns accolades for being exceptionally friendly and attentive, contributing to a positive start to the day. Moreover, several reviews mention the staff's professionalism and efficiency during check-in and throughout their stay.

However, a minority of reviews point out occasional inconsistencies in customer service with some guests experiencing less enthusiastic or less friendly interactions, particularly at the front desk. Despite these few drawbacks, the overall sentiment reflects a team that is dedicated to creating a positive experience for guests, maintaining high standards in service and hospitality.

Wi-Fi
The WiFi experience at Music Road Resort Hotel and Inn receives mixed feedback from guests. Positively, several guests found the WiFi to be strong, excellent and with good coverage throughout the property, mentioning that the rooms had good internet. Some even enjoyed overall perfect stays, appreciating the reliable connection during their visit. The resort offers free WiFi, which is a appreciated feature for travelers prioritizing connectivity.

However, there are notable concerns. Guests experienced issues like slow speeds, unstable connections and intermittent availability. For some, the WiFi sometimes dropped off or did not work at all and several reported no reliable WiFi during their entire stay. Security concerns about the WiFi also arose among a few visitors. Despite these issues, when the connection was functional, some guests did find the internet to be better compared to other places they’ve stayed.

In summary, while the WiFi at Music Road Resort Hotel and Inn can be quite good at times, guests might face occasional challenges with speed, security and stability.

Pool
The pool facilities at Music Road Resort Hotel and Inn receive overwhelmingly positive feedback from guests, particularly families. Kids adore the pools and the water slide, making it a highlight of their stay. With both indoor and outdoor options, the pools offer year-round enjoyment and the 24/7 access to the indoor pool adds to the convenience. Guests often remark on the cleanliness and well-maintained nature of the pool areas, contributing to an enjoyable and relaxed atmosphere.

However, some guests mention that the pool water can be colder than expected with the outdoor pool noted for its particularly cool temperature. The indoor pool, while appreciated for its constant availability, occasionally suffers from high humidity and an overly strong chlorine smell. Despite these minor drawbacks, the variety of pools—including a lazy river and heated sections—ensures there's something for everyone.

The outdoor pool environment, complete with a water slide, proves to be a significant hit and the spacious layout and ample seating enhance the overall experience. Guests frequently appreciate the thoughtful amenities, such as plenty of clean towels and late pool hours. Although some minor criticisms exist, the general consensus is that the pool facilities at Music Road Resort are a fantastic feature, contributing significantly to the guests' overall satisfaction.

Parking
At Music Road Resort Hotel and Inn, guests have shared mixed experiences regarding the parking situation. On the positive side, many reviews highlight the ample and plentiful parking spots available and appreciate the convenience of free parking included during their stay. Some guests found parking to be very good, citing ease of access and plenty of available spaces.

However, there are notable concerns from other guests. Several reviews mention that parking can be limited and sometimes scarce, especially later in the evening. Specific issues include a full garage, tight parking spots and a lack of sufficient handicap spaces and proper lighting in the parking lot. Some guests pointed out that the parking situation is worse during crowded times, resulting in minor inconveniences or requiring parking in less desirable spots behind the building.

Overall, while many guests find parking at Music Road Resort Hotel and Inn to be convenient and sufficient, there are recurring issues with availability and accessibility, particularly for those needing handicap parking.

Family
Music Road Resort Hotel and Inn is widely praised as an ideal destination for families, especially those with children. The reviews frequently highlight its family-friendly atmosphere and extensive amenities designed to entertain kids. Children particularly love the water slides, pools and heated pool with many parents noting their kids' excitement and enjoyment. The lazy river and various pool areas provide fun for all ages.

Families also appreciate the game room and the clean, cozy rooms, which are spacious enough to comfortably accommodate both small and large groups. The breakfast options are well-received by kids, adding to the overall positive experience. The hotel's festive decorations and proximity to child-friendly attractions further enhance its appeal as a great vacation spot for families.

Guests describe the property as family-oriented with friendly and helpful staff contributing to a welcoming environment. The indoor hot tub and kid-specific activities help create a calming and enjoyable atmosphere for both children and adults. Overall, Music Road Resort Hotel and Inn stands out as an excellent choice for family vacations, offering a variety of activities and a family-centric atmosphere that ensures a memorable stay for all ages.

3 Star
Music Road Resort Hotel and Inn offers a pleasant stay that often exceeds the expectations for a three-star establishment. Guests frequently note the hotel as budget-friendly and commend the overall good service. The resort is appreciated for its value with many finding it a great choice for its category.

However, some aspects could use improvement. Scheduling room cleaning only after the fourth day raised concerns and housekeeping practices fell short at times with reports of a room door being left open for hours. The noise from the air conditioning affected some guests' sleep and a hot water boiler breakdown impacted the shower experience for others. Additionally, the check-in experience was negatively affected by rude staff behavior and the limited availability of only one elevator was noted as an inconvenience. Despite these issues, many guests had a very good stay and highlighted the cost-effectiveness of the hotel.

Rooms with Fireplace
Nestled at the Music Road Resort Hotel and Inn, the charm of the fireplaces draws plenty of admiration from guests. The cozy fireplace ambiance, whether by the riverside pool or snug in the room, provides a warm and inviting atmosphere perfect for relaxation. Many guests highlight the beautiful fireplace in the lobby and the great, warm fire that creates a fabulous chill spot. Romantic fireplace nights offer a delightful addition to the room’s amenities with some rooms featuring an indoor fireplace and jacuzzi for added comfort. The large fireplace in the sitting area and the cozy fireside spots have also been well-received for enhancing the overall experience. With the warm, fireside atmosphere and the beautiful design, the fireplaces at Music Road Resort stand out as a beloved feature among guests.

Rooms with Jacuzzi / Hot-Tub
Guests at the Music Road Resort Hotel and Inn have had a mixed experience with the in-room jacuzzi and communal hot tub. On the positive side, many appreciated the presence of the jacuzzi and hot tub, highlighting that they were amazing, great and provided a relaxing time to unwind. The jacuzzi in the room was a favorite for many with guests noting its size and cleanliness. The hot tub was often mentioned as a significant perk with some describing it as well-maintained, excellent and nice.

However, several reviews pointed out issues that marred their experience. There were numerous complaints about the hot tub being out of order, shut down for maintenance or not heating properly. Overcrowding was also noted with guests mentioning the hot tub was frequently full of children. Some guests found the hot tub over-chemical and experienced overwhelming chlorine fumes, while others were disappointed by the loud noise of the jacuzzi jets.

While the resort's amenities, including the pool and hot tub, were generally enjoyed, these recurring issues suggest inconsistent maintenance and availability, affecting the overall experience for some guests.

Business
Located conveniently close to business events and conference centers, Music Road Resort Hotel and Inn emerges as an ideal spot for business travelers. It offers a good ambiance for business meetings, making it a suitable choice for those planning business trips. The well-equipped business center and the availability of meeting and conference rooms cater efficiently to professional needs. Whether for in-house business events or larger conventions, the facilities provided are business-friendly and accommodating.

Accessible
Music Road Resort Hotel and Inn receives positive feedback regarding its accessibility for guests with disabilities. The property boasts an accessible parking lot and offers handicapped parking, although some guests noted a need for more spaces. The location is praised for being easily accessible and within convenient walking distance to attractions like Dollywood without needing to navigate main roads.

Handicap accessible rooms are highlighted as well-accommodating, featuring amenities such as handicap showers, though some guests felt that more rooms with walk-in showers would be beneficial. The hotel itself is described as having lots of handicap ramps, ensuring easy mobility around the property. However, a few guests pointed out that access to elevators could be improved, as elevators tend to be busy.

Overall, the hotel is in a great location and provides ease of access, though there are minor areas where accessibility could be enhanced.

Pool Water Slide
The pool area of Music Road Resort Hotel and Inn appears to be a major highlight for families, particularly due to its engaging water slides. Reviews commonly mentioned that kids absolutely loved the slides, making them a standout feature of the property. Parents repeatedly described the slides as fun and exciting with some singling out the slide as amazing and wonderful. The overall pool experience was enhanced by the presence of attentive lifeguards, adding a layer of safety to the fun.

Additionally, the lazy river was commended, often mentioned alongside the slides to emphasize the range of water activities available. Guests enjoyed the warm water of the slides, contributing to an enjoyable experience even during cooler weather.

A few reviews noted areas for improvement, such as cold pool water and occasional maintenance needs for the slide, but these were less frequently mentioned compared to the overwhelmingly positive feedback. Overall, the combination of fun slides, a lazy river and a family-friendly atmosphere seems to make the pool area a hit among guests at Music Road Resort Hotel and Inn.

Lazy River
Music Road Resort Hotel and Inn's lazy river consistently receives high praise from guests, highlighting its popularity among both children and adults. Words like "wonderful," "great," "fun," and "amazing" frequently describe this amenity, underscoring its appeal. Many reviews emphasize how much kids loved the feature with some calling it the best part of their stay.

The lazy river's new rafts, warm water and availability of heated sections add to its charm, ensuring a relaxing and enjoyable experience. Guests appreciate the ease and comfort it brings, many noting it as their favorite place to unwind for hours. Although a few mentioned minor issues, such as the flow speed and availability of tubes, the overall sentiment remains overwhelmingly positive.

In essence, the lazy river at Music Road Resort Hotel and Inn is a standout feature, noted for its fun, relaxing and family-friendly nature, making it a memorable part of the stay for many visitors.


Yes, Music Road Resort Hotel and Inn has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Water Slide, Outdoor Pool, Lazy River.

No, a spa isn't available at Music Road Resort Hotel and Inn.

No, Music Road Resort Hotel and Inn doesn't allow dogs.

Yes, parking facilities are available at Music Road Resort Hotel and Inn.

No, Music Road Resort Hotel and Inn doesn't have a gym.

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