FERGUS Cactus Garden
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Summary of reviewsFERGUS Cactus Garden is widely celebrated for its prime location, providing guests with easy access to stunning beaches such as Matorral and Jandía, as well as nearby shops, restaurants and bars. The hotel's slightly secluded position offers a tranquil retreat with peaceful surroundings and convenient services, including parking and promenade access. Notable features like the rooftop jacuzzi and hot tubs, offering scenic views and a relaxing atmosphere, further enhance the experience.
Cleanliness and comfort are standout aspects with guests consistently praising the spacious, modern and well-maintained rooms, equipped with large bathrooms and effective noise insulation. The staff, highlighted for their friendliness and attentiveness, contribute significantly to a positive stay, from the moment guests check in to their departure. The exceptional service provided by staff members, named frequently for their outstanding hospitality, enhances the welcoming atmosphere.
The breakfast buffet is another highlight, lauded for its generous, diverse and high-quality offerings, including fresh fruits, cold cuts and hot dishes. Despite minor issues like limited plant milk options, the variety and quality have left a strong positive impression.
Dinner experiences are more mixed but still hold positive aspects. The buffet is praised for its variety and themed nights, though some guests find it repetitive and not always meeting 4-star expectations. Nonetheless, the effort to provide a wide selection is appreciated.
While the hotel's Wi-Fi receives mixed reviews with some guests experiencing poor connectivity in rooms, the consistently positive remarks about the cleanliness and maintenance of the common areas and facilities compensate for these issues. The gym is well-equipped but could benefit from extending opening hours and improving ventilation.
The pool area, while beautiful and clean, is noted to be small and can feel cramped during peak times, yet the pool bar and ample sunbeds are appreciated. The spa facilities, particularly the jacuzzi, are a potential draw, though guests have reported issues with availability and function, which could be improved.
Family travelers find the hotel very welcoming and well-suited for family stays with high cleanliness standards ensuring a comfortable environment.
In summary, FERGUS Cactus Garden offers a delightful stay with its excellent location, well-maintained rooms, superb breakfast options, friendly and attentive staff and a variety of amenities. Some areas for improvement include Wi-Fi connectivity, spa facility availability and pool area space. Overall, it’s a strong choice for those looking for a comfortable, clean and convenient hotel experience.
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Cleanliness and comfort are standout aspects with guests consistently praising the spacious, modern and well-maintained rooms, equipped with large bathrooms and effective noise insulation. The staff, highlighted for their friendliness and attentiveness, contribute significantly to a positive stay, from the moment guests check in to their departure. The exceptional service provided by staff members, named frequently for their outstanding hospitality, enhances the welcoming atmosphere.
The breakfast buffet is another highlight, lauded for its generous, diverse and high-quality offerings, including fresh fruits, cold cuts and hot dishes. Despite minor issues like limited plant milk options, the variety and quality have left a strong positive impression.
Dinner experiences are more mixed but still hold positive aspects. The buffet is praised for its variety and themed nights, though some guests find it repetitive and not always meeting 4-star expectations. Nonetheless, the effort to provide a wide selection is appreciated.
While the hotel's Wi-Fi receives mixed reviews with some guests experiencing poor connectivity in rooms, the consistently positive remarks about the cleanliness and maintenance of the common areas and facilities compensate for these issues. The gym is well-equipped but could benefit from extending opening hours and improving ventilation.
The pool area, while beautiful and clean, is noted to be small and can feel cramped during peak times, yet the pool bar and ample sunbeds are appreciated. The spa facilities, particularly the jacuzzi, are a potential draw, though guests have reported issues with availability and function, which could be improved.
Family travelers find the hotel very welcoming and well-suited for family stays with high cleanliness standards ensuring a comfortable environment.
In summary, FERGUS Cactus Garden offers a delightful stay with its excellent location, well-maintained rooms, superb breakfast options, friendly and attentive staff and a variety of amenities. Some areas for improvement include Wi-Fi connectivity, spa facility availability and pool area space. Overall, it’s a strong choice for those looking for a comfortable, clean and convenient hotel experience.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Number of pools 2
Pool 1 information:
Name of the pool: Main Pool
Show more...Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Guest Reviews
FERGUS Cactus Garden is highly praised for its prime location, offering guests convenient access to numerous attractions and amenities. The hotel is notably close to beautiful beaches, often just a few minutes' walk away, making it an ideal spot for sun and sea enthusiasts. Guests enjoy the proximity to the Matorral and Jandía beaches, which are described as stunning and easily accessible. The central location also means that visitors can effortlessly explore the town with shops, restaurants and bars nearby, providing plenty of dining and shopping opportunities.
The hotel's position also offers tranquility, being slightly apart from the main road yet close to all necessary services, making it a peaceful and cozy retreat. The rooftop jacuzzi and hot tubs are a hit, providing scenic views and a relaxing atmosphere. Additionally, the hotel is conveniently placed for those seeking to explore the southern part of the island with easy parking available and beautiful promenades perfect for evening walks.
Cleanliness and comfort are recurring themes in the reviews with guests highlighting the well-maintained rooms and facilities. The staff receives accolades for their friendliness and attentiveness, enhancing the overall stay. Whether enjoying the beach, wandering into town or relaxing at the hotel, visitors appreciate the excellent location and amenities offered by FERGUS Cactus Garden.
FERGUS Cactus Garden offers a breakfast experience that widely pleases guests with its abundant and varied options. The buffet is noted for being generous with an extensive selection that caters to different tastes, including sweet, savory and healthy choices. Guests have consistently praised the quality and freshness of the food, highlighting the availability of items such as fresh fruits, cold cuts, bacon, yogurts, cereals and even prosecco.
The breakfast features a rich assortment, from continental choices to more varied, healthy options. Reviewers often mention the diversity and deliciousness of the food, making the morning meal a well-regarded part of their stay. The buffet is considered very good with a wide range of offerings that includes crepes, churros and a variety of hot dishes and salads.
Despite the overwhelmingly positive feedback, a few guests encountered minor issues such as difficulty in consistently obtaining plant milk, limited fresh fruit options and some dissatisfaction with the beverage service. However, these concerns are minor compared to the overall positive reception of the breakfast experience.
The hotel staff's kindness and attentiveness have also been appreciated with early breakfast arrangements for guests with early departures being a noteworthy highlight. Overall, the breakfast at FERGUS Cactus Garden is considered a standout feature, contributing significantly to the guests' overall positive experience at the hotel.
The dinner experience at FERGUS Cactus Garden has drawn a wide range of reactions from guests. On the positive side, many appreciated the varied and extensive buffet offerings with some noting the themed dinners like Mexican and Chinese nights as highlights. Several guests found the dinner to be delicious, fresh and provided a good balance of quality and quantity. There were also compliments on the inclusion of sparkling wine and the overall value, especially for those on half-board plans.
However, the feedback wasn't uniformly glowing. A significant number of guests were disappointed with the dinner's consistency, describing it as repetitive and lacking in variety. Some pointed out that the quality of the food did not meet the standards expected of a 4-star hotel and there were specific mentions of the food being basic and sometimes cold. Vegans found the options particularly limited and some guests were unimpressed with the quality compared to other properties.
Despite the mixed reviews, the dinner buffet often received praise for the effort in providing a wide selection, even if it occasionally fell short of excellent. The quality of breakfast, which was frequently mentioned alongside dinner, was often noted as very good, adding to the overall dining experience at the hotel. Thus, while diners may have varying experiences, FERGUS Cactus Garden strives to offer a broad selection to cater to different tastes.
Reviews for the rooms at FERGUS Cactus Garden indicate a mix of positive and some negative aspects. The rooms are consistently described as spacious, clean and comfortable with many guests appreciating the modern facilities and contemporary decor. The large bathrooms and well-furnished interiors receive commendations with highlights including good air conditioning in some rooms, comfortable bedding and effective noise insulation in the soundproof rooms. Many guests also mentioned that the rooms are well-equipped, often providing pleasant views from terraces or balconies.
Additionally, the hotel's proximity to the beach is frequently noted, enhancing the convenience for guests. However, a few guests encountered maintenance issues such as broken air conditioning, rust and occasional unpleasant odors. Some rooms reportedly had cleanliness concerns, including stains on pillowcases and sofas. Instances of cockroaches and dark room conditions were also mentioned. Overall, despite some drawbacks, many travelers expressed satisfaction with the room size, comfort and the friendly service offered at FERGUS Cactus Garden.
The beds at FERGUS Cactus Garden receive predominantly positive feedback from guests with many highlighting their comfort and quality. Guests frequently mention comfortable and sturdy beds, praising the good quality bedding and cozy mattresses. The rooms are noted to be large and comfortable, enhancing the overall sleeping experience. While a few reviews point out uncomfortable pillows and occasional issues with bed frames or cleanliness, the majority emphasize the comfort of the beds, describing them as very comfortable and even excellent. Despite some minor critiques, the general consensus supports that the beds at FERGUS Cactus Garden contribute significantly to a restful and pleasant stay.
FERGUS Cactus Garden has received notable praise for its cleanliness. Guests frequently mention the establishment's overall cleanliness, describing the hotel and rooms as clean, very clean and even impeccably clean. The housekeeping service, praised as top-notch and extremely attentive, ensures that the rooms are tidy and well-maintained. Common areas and hotel facilities are also regularly highlighted for their cleanliness and organization, contributing to the positive guest experience.
Cleanliness and staff attention combine to leave a lasting impression with cleaning staff noted for their friendly service and the small, thoughtful details they add to the stay. The hotel's renovations, modern design and comfortable beds complement the consistently clean environment, creating a pleasant and inviting atmosphere.
However, there are occasional reports of inconsistent housekeeping, such as a few instances of unclean rooms or specific areas of the hotel not meeting expectations. Some guests also pointed out that cleaning services are scheduled only three times a week, which can affect the perceived cleanliness for those staying longer.
Facility-wise, the hotel is well-maintained and positioned with easy access to the beach. Although some noted that the pool area is small, the overall cleanliness and upkeep of the hotel as a whole compensate for this limitation. In summary, FERGUS Cactus Garden stands out for its commitment to maintaining a clean and comfortable environment, making it a solid choice for travelers prioritizing hygiene and comfort.
At FERGUS Cactus Garden, the standout feature, according to numerous guest reviews, is undoubtedly the exceptional staff. The majority of the comments highlight the kindness, attentiveness and professionalism displayed by the hotel employees. Names like Salvador, Patricia and Jacobo are frequently mentioned for their outstanding service and warm demeanor.
The dining experience is particularly commendable with guests praising the waiters and chefs for their friendliness and efficiency. The overall hospitality extends beyond the restaurant, as the cleaning and pool bar staff also receive high marks for their politeness and dedication.
Reception staff, including Kris, Dagmar and Patricia, are noted for their helpfulness and charming interaction with guests. This level of service creates an incredibly welcoming atmosphere from the moment guests arrive until they depart.
Despite a few mentions of less friendly receptionists, the general consensus is that the staff goes above and beyond to ensure a pleasant stay. Their continuous efforts in maintaining high standards of service contribute to many guests expressing their intent to return. The positive impact of the team's attentiveness and friendliness significantly enhances the overall experience at the hotel.
While staying at 'FERGUS Cactus Garden,' guests experienced mixed reviews regarding the Wi-Fi service. On the positive side, some guests noted that the Wi-Fi worked perfectly throughout the hotel, including every part of the establishment. Additionally, there were mentions that the free Wi-Fi service in the rooms was very well-functioning for some.
However, other reviews indicated significant issues with the Wi-Fi. Many guests found the Wi-Fi coverage to be poor or non-existent, particularly in individual rooms, leading to frequent disconnection and slow speeds. For several visitors, the Wi-Fi did not work at all, impacting their ability to make calls and use data services reliably. The building's overall Wi-Fi system seemed inconsistent, sometimes only available in common areas and not reaching or performing well in the rooms. Some reviews addressed that phone reception was also a problem, further complicating connectivity during the stay.
Overall, while there are some positive remarks about the Wi-Fi’s reach and functionality in parts of the hotel, many guests encountered issues that need addressing to ensure a more seamless internet experience.
The spa at FERGUS Cactus Garden has been a point of considerable feedback from guests. One of the highlights mentioned is the jacuzzi, which, when functional, is praised alongside the hotel's friendly staff and effective Covid-19 safety measures. However, many guests have reported that the spa was frequently closed or that some facilities such as the massage service and the bar on the upper floor with jacuzzis were not operational. The spa area includes a small pool, although it has been described as lacking interest and often unavailable. Some visitors noted having to pay for limited access, citing instances of a €15 fee for half an hour of use. Overall, while the presence of a jacuzzi and spa is a potential draw, consistent access and full functionality have been recurring issues, affecting the overall guest experience.
The gym at FERGUS Cactus Garden offers essential fitness facilities including cables, a treadmill, a bench and light dumbbells. Guests have appreciated the good quality of the gym with some even describing it as excellent. Additional amenities available at the hotel include a fitness area and a spa, providing a well-rounded wellness experience. However, it is worth noting that the gym may produce some noise and has a later opening time starting at 10, which might not be convenient for early risers. Furthermore, it appears that the gym could benefit from additional equipment and improved ventilation. Despite these drawbacks, the fitness facilities complement the overall offerings of the hotel.
FERGUS Cactus Garden offers a pool area that guests have varied opinions about. While some appreciate the nice pool and its accompanying pool bar, others point out the pool's small size, indicating that it might feel cramped, especially given the number of guests. There are multiple mentions of the pool being well-maintained, clean and part of a well-designed space. The location of the hotel is praised for being relatively close to the beach, adding to its appeal.
Despite its small size, the pool area is described as beautiful with plenty of sunbeds available. Guests appreciate the attentiveness to cleanliness and maintenance, ensuring a pleasant atmosphere. However, some express concerns about the pool closing early, which might not align with the Spanish schedule.
The pool bar receives positive feedback, enhancing the overall experience for those lounging by the pool. Yet, there are mentions of limited amenities, such as a few hammocks and an early closing time for both the pool and jacuzzi. Ensuring the pool area remains safe and enjoyable for everyone, especially children, is an area highlighted for improvement.
Overall, while the pool is a cozy spot with good facilities and a nice surrounding area, guests might feel it gets overcrowded during peak times, which diminishes the experience slightly.
FERGUS Cactus Garden offers a welcoming atmosphere ideal for family vacations. The hotel is very family-friendly, providing a cozy environment that makes it suitable for parents and children alike. Guests appreciate the high standards of cleanliness and maintenance throughout the facility, ensuring a comfortable stay. Though some have noted a lack of variety in the food options, the quality remains commendable. Overall, it's a well-regarded destination for families looking for a pleasant and clean place to stay.
The FERGUS Cactus Garden hotel has garnered mixed reviews in terms of its four-star rating. While some guests feel that the hotel meets or even exceeds the standards of a four-star rating, others believe it falls short. A number of reviews praise the hotel's overall quality, noting good food and standard accommodations typical of a four-star establishment.
However, there is a recurring sentiment that the hotel lacks attention to detail, which is crucial for maintaining a four-star status. Several guests commented that while the food is good, it does not meet the higher expectations set by a four-star rating. Issues like the quality and variety of the buffet and the lack of amenities such as condensed milk, were noted as discrepancies.
Additionally, some reviews pointed out that the common areas, such as the pool and its surroundings, do not reflect the quality expected of a four-star hotel. Despite these criticisms, some guests still recognized the hotel as a good quality establishment, but one that perhaps deserves a slightly lower rating. Overall, while the FERGUS Cactus Garden has its positive aspects, it seems to fall short of some guests' expectations for a four-star hotel.
FERGUS Cactus Garden is noted for its easy access and accessibility, offering rooms that cater to guests with disabilities. The hotel features adjoining rooms and upper floors that are designed for convenience. Situated relatively near the beach, it provides a comfortable option for sun-seekers looking for a close proximity to the shoreline.
The facilities are generally accessible, although some guests have mentioned areas for improvement. The accessibility of the pool could be better and there's no complimentary room available for guests needing to shower and change if they have a late departure. Maintenance equipment noises have also been reported on the premises. Additionally, the hotel has a cold-water jacuzzi, which might not be ideal for everyone.
Overall, FERGUS Cactus Garden offers good accessibility but with a few aspects that could be enhanced to better serve guests with disabilities.
The outdoor pool area at FERGUS Cactus Garden receives mixed feedback from guests. Many appreciate the pleasant atmosphere and the convenience of the poolside bar, which serves as a nice spot to relax. The pool itself is described as both 'nice' and 'huge' by some, though others feel it is small considering the hotel's capacity. While some guests comment on the availability of different seating arrangements around the pool, there are concerns about overcrowding, indicating that the size may not always meet the demand. The pool opens at 10 am, providing ample time for guests to enjoy the facility. Additionally, the hotel's location is highlighted as a positive, being relatively close to the beach, which offers an alternative for those looking to swim and sunbathe.
FERGUS Cactus Garden offers an ideal setting for romantic weekends, providing a quiet and well-served location that encourages relaxation and intimate moments. Guests find the hotel romantic with various romantic spots nearby to explore. The rooms are pleasant and offer good views, adding to the charm of the stay. Despite the double bed being composed of two single beds, the overall experience remains positive with attentive and kind staff enhancing the inclusive atmosphere. Couples particularly enjoy the opportunity to enjoy the coast under the stars, perfect for creating lasting memories.
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Location
The hotel's position also offers tranquility, being slightly apart from the main road yet close to all necessary services, making it a peaceful and cozy retreat. The rooftop jacuzzi and hot tubs are a hit, providing scenic views and a relaxing atmosphere. Additionally, the hotel is conveniently placed for those seeking to explore the southern part of the island with easy parking available and beautiful promenades perfect for evening walks.
Cleanliness and comfort are recurring themes in the reviews with guests highlighting the well-maintained rooms and facilities. The staff receives accolades for their friendliness and attentiveness, enhancing the overall stay. Whether enjoying the beach, wandering into town or relaxing at the hotel, visitors appreciate the excellent location and amenities offered by FERGUS Cactus Garden.
Breakfast
The breakfast features a rich assortment, from continental choices to more varied, healthy options. Reviewers often mention the diversity and deliciousness of the food, making the morning meal a well-regarded part of their stay. The buffet is considered very good with a wide range of offerings that includes crepes, churros and a variety of hot dishes and salads.
Despite the overwhelmingly positive feedback, a few guests encountered minor issues such as difficulty in consistently obtaining plant milk, limited fresh fruit options and some dissatisfaction with the beverage service. However, these concerns are minor compared to the overall positive reception of the breakfast experience.
The hotel staff's kindness and attentiveness have also been appreciated with early breakfast arrangements for guests with early departures being a noteworthy highlight. Overall, the breakfast at FERGUS Cactus Garden is considered a standout feature, contributing significantly to the guests' overall positive experience at the hotel.
Dinner
However, the feedback wasn't uniformly glowing. A significant number of guests were disappointed with the dinner's consistency, describing it as repetitive and lacking in variety. Some pointed out that the quality of the food did not meet the standards expected of a 4-star hotel and there were specific mentions of the food being basic and sometimes cold. Vegans found the options particularly limited and some guests were unimpressed with the quality compared to other properties.
Despite the mixed reviews, the dinner buffet often received praise for the effort in providing a wide selection, even if it occasionally fell short of excellent. The quality of breakfast, which was frequently mentioned alongside dinner, was often noted as very good, adding to the overall dining experience at the hotel. Thus, while diners may have varying experiences, FERGUS Cactus Garden strives to offer a broad selection to cater to different tastes.
Rooms
Additionally, the hotel's proximity to the beach is frequently noted, enhancing the convenience for guests. However, a few guests encountered maintenance issues such as broken air conditioning, rust and occasional unpleasant odors. Some rooms reportedly had cleanliness concerns, including stains on pillowcases and sofas. Instances of cockroaches and dark room conditions were also mentioned. Overall, despite some drawbacks, many travelers expressed satisfaction with the room size, comfort and the friendly service offered at FERGUS Cactus Garden.
Beds
Cleanliness
Cleanliness and staff attention combine to leave a lasting impression with cleaning staff noted for their friendly service and the small, thoughtful details they add to the stay. The hotel's renovations, modern design and comfortable beds complement the consistently clean environment, creating a pleasant and inviting atmosphere.
However, there are occasional reports of inconsistent housekeeping, such as a few instances of unclean rooms or specific areas of the hotel not meeting expectations. Some guests also pointed out that cleaning services are scheduled only three times a week, which can affect the perceived cleanliness for those staying longer.
Facility-wise, the hotel is well-maintained and positioned with easy access to the beach. Although some noted that the pool area is small, the overall cleanliness and upkeep of the hotel as a whole compensate for this limitation. In summary, FERGUS Cactus Garden stands out for its commitment to maintaining a clean and comfortable environment, making it a solid choice for travelers prioritizing hygiene and comfort.
Staff
The dining experience is particularly commendable with guests praising the waiters and chefs for their friendliness and efficiency. The overall hospitality extends beyond the restaurant, as the cleaning and pool bar staff also receive high marks for their politeness and dedication.
Reception staff, including Kris, Dagmar and Patricia, are noted for their helpfulness and charming interaction with guests. This level of service creates an incredibly welcoming atmosphere from the moment guests arrive until they depart.
Despite a few mentions of less friendly receptionists, the general consensus is that the staff goes above and beyond to ensure a pleasant stay. Their continuous efforts in maintaining high standards of service contribute to many guests expressing their intent to return. The positive impact of the team's attentiveness and friendliness significantly enhances the overall experience at the hotel.
Wi-Fi
However, other reviews indicated significant issues with the Wi-Fi. Many guests found the Wi-Fi coverage to be poor or non-existent, particularly in individual rooms, leading to frequent disconnection and slow speeds. For several visitors, the Wi-Fi did not work at all, impacting their ability to make calls and use data services reliably. The building's overall Wi-Fi system seemed inconsistent, sometimes only available in common areas and not reaching or performing well in the rooms. Some reviews addressed that phone reception was also a problem, further complicating connectivity during the stay.
Overall, while there are some positive remarks about the Wi-Fi’s reach and functionality in parts of the hotel, many guests encountered issues that need addressing to ensure a more seamless internet experience.
Spa
Gym
Pool
Despite its small size, the pool area is described as beautiful with plenty of sunbeds available. Guests appreciate the attentiveness to cleanliness and maintenance, ensuring a pleasant atmosphere. However, some express concerns about the pool closing early, which might not align with the Spanish schedule.
The pool bar receives positive feedback, enhancing the overall experience for those lounging by the pool. Yet, there are mentions of limited amenities, such as a few hammocks and an early closing time for both the pool and jacuzzi. Ensuring the pool area remains safe and enjoyable for everyone, especially children, is an area highlighted for improvement.
Overall, while the pool is a cozy spot with good facilities and a nice surrounding area, guests might feel it gets overcrowded during peak times, which diminishes the experience slightly.
Family
4 Star
However, there is a recurring sentiment that the hotel lacks attention to detail, which is crucial for maintaining a four-star status. Several guests commented that while the food is good, it does not meet the higher expectations set by a four-star rating. Issues like the quality and variety of the buffet and the lack of amenities such as condensed milk, were noted as discrepancies.
Additionally, some reviews pointed out that the common areas, such as the pool and its surroundings, do not reflect the quality expected of a four-star hotel. Despite these criticisms, some guests still recognized the hotel as a good quality establishment, but one that perhaps deserves a slightly lower rating. Overall, while the FERGUS Cactus Garden has its positive aspects, it seems to fall short of some guests' expectations for a four-star hotel.
Accessible
The facilities are generally accessible, although some guests have mentioned areas for improvement. The accessibility of the pool could be better and there's no complimentary room available for guests needing to shower and change if they have a late departure. Maintenance equipment noises have also been reported on the premises. Additionally, the hotel has a cold-water jacuzzi, which might not be ideal for everyone.
Overall, FERGUS Cactus Garden offers good accessibility but with a few aspects that could be enhanced to better serve guests with disabilities.
Outdoor Pool
Romantic
Yes, FERGUS Cactus Garden has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at FERGUS Cactus Garden.
No, FERGUS Cactus Garden doesn't allow dogs.
No, parking facilities aren't available at FERGUS Cactus Garden.
Yes, FERGUS Cactus Garden has a gym.
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