Sandos Playacar All Inclusive
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsSandos Playacar All Inclusive has received largely positive feedback, making it a favorable choice among travelers seeking a Mexican getaway. Located near Playa del Carmen's center and situated right on the beach, the resort offers convenience and scenic beauty. Guests particularly enjoy the well-maintained surroundings and the vibrant local neighborhood. The beach itself is praised for its cleanliness and direct access, despite some minor seaweed issues. Additionally, the hotel's various pools and facilities enhance the guest experience, although some areas are a bit far from the main amenities.
The breakfast buffet at Sandos Playacar is appreciated for its variety and fresh offerings, like mangoes and pineapples. While the food quality can sometimes be inconsistent and options repetitive, the service is generally well-regarded. The dinner options also receive favorable feedback, especially the Italian, French and Mexican restaurants, though securing reservations can be challenging. Despite occasional inconsistencies in meal quality, the overall dining experience remains enjoyable.
Guests find the rooms to be spacious and comfortable, particularly the family rooms. Most rooms are described as clean and well-designed, though some show signs of wear and could benefit from updates and better maintenance. Despite a few cleanliness concerns, the majority of guests have a positive view of the resort's cleanliness, supported by well-maintained common areas and beach.
The resort staff are praised for their friendliness and helpfulness, contributing significantly to the enjoyable stays of many guests. However, there are occasional criticisms regarding staff availability and service consistency, particularly in the themed restaurants. Despite this, the overall service quality is seen as a strong point.
WiFi connectivity at the resort receives mixed reviews. While common areas have good coverage, connectivity in rooms can be unreliable and intermittent, impacting guest satisfaction. The pool areas are another highlight with well-maintained and beautiful settings. The children's pool with slides is especially loved by families, although some guests find the main pools basic and occasionally unpleasantly scented.
The beach remains a standout feature with its beauty, cleanliness and well-maintained state. It's particularly favored by families with children, who also appreciate the family-friendly atmosphere, kids' club and various activities tailored for younger guests. The spacious family rooms and designated family zones further enhance the vacation experience for families.
While there are mixed opinions on the beds with some guests experiencing discomfort due to old mattresses and others finding them very comfortable, overall room comfort is generally commended. Guests in the family and adult sections specifically note the ample space and comfort, contributing to a pleasant stay.
In conclusion, Sandos Playacar All Inclusive offers a beautiful location, a variety of amenities and dining options, friendly staff and a family-friendly atmosphere, making it a strong choice for a balanced and enjoyable vacation. Improvements in room maintenance, WiFi connectivity and food quality consistency would further elevate the guest experience.
Categories
The breakfast buffet at Sandos Playacar is appreciated for its variety and fresh offerings, like mangoes and pineapples. While the food quality can sometimes be inconsistent and options repetitive, the service is generally well-regarded. The dinner options also receive favorable feedback, especially the Italian, French and Mexican restaurants, though securing reservations can be challenging. Despite occasional inconsistencies in meal quality, the overall dining experience remains enjoyable.
Guests find the rooms to be spacious and comfortable, particularly the family rooms. Most rooms are described as clean and well-designed, though some show signs of wear and could benefit from updates and better maintenance. Despite a few cleanliness concerns, the majority of guests have a positive view of the resort's cleanliness, supported by well-maintained common areas and beach.
The resort staff are praised for their friendliness and helpfulness, contributing significantly to the enjoyable stays of many guests. However, there are occasional criticisms regarding staff availability and service consistency, particularly in the themed restaurants. Despite this, the overall service quality is seen as a strong point.
WiFi connectivity at the resort receives mixed reviews. While common areas have good coverage, connectivity in rooms can be unreliable and intermittent, impacting guest satisfaction. The pool areas are another highlight with well-maintained and beautiful settings. The children's pool with slides is especially loved by families, although some guests find the main pools basic and occasionally unpleasantly scented.
The beach remains a standout feature with its beauty, cleanliness and well-maintained state. It's particularly favored by families with children, who also appreciate the family-friendly atmosphere, kids' club and various activities tailored for younger guests. The spacious family rooms and designated family zones further enhance the vacation experience for families.
While there are mixed opinions on the beds with some guests experiencing discomfort due to old mattresses and others finding them very comfortable, overall room comfort is generally commended. Guests in the family and adult sections specifically note the ample space and comfort, contributing to a pleasant stay.
In conclusion, Sandos Playacar All Inclusive offers a beautiful location, a variety of amenities and dining options, friendly staff and a family-friendly atmosphere, making it a strong choice for a balanced and enjoyable vacation. Improvements in room maintenance, WiFi connectivity and food quality consistency would further elevate the guest experience.
Resort with All Inclusive Packages
Luxury Resort
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Family-Friendly room types:
Family rooms
Can the baby cot be placed in the same room with the parents? Yes
Is there a kids' club? Yes
Age from:4 - Age to:12
Show more...Age from:4 - Age to:12
Romantic Resort
Resort with Swimming Pool
Pool Swim Up Bar Pool Water Slide Water Park Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
Size of the gym: 250 m2 (2691 ft2)
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc. Number: 16
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc. Number: 11
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Spinning bikes Number: 13
Cost for using the gym: Free for guests
Show more...Resort for Yoga
5-Star Resort
Resort with Outdoor Pool
Resort with Water Park
Resort with Pool Water Slide
Resort with Swim Up Bar
Guest Reviews
Sandos Playacar All Inclusive has garnered positive reviews for its prime location and beautiful surroundings. Nestled near the center of Playa del Carmen and right next to the beach, the hotel boasts a fantastic spot that offers both convenience and scenic beauty. Guests appreciate the proximity to local shops in Playa Car with only a short taxi ride to the vibrant 5th Avenue. Many have praised the excellent and idyllic surroundings, highlighting the well-maintained natural vegetation and the overall safety and appeal of the neighborhood.
The beach is frequently referred to as beautiful, clean and well-kept, drawing in visitors who treasure direct access to the sand and sea. Despite occasional seaweed issues, the beach remains a standout feature of the resort. Additionally, the hotel’s pools, environment and various facilities receive commendation, enhancing the overall guest experience.
While the expansive layout of the property means that some areas, like the beach and main facilities, can be a bit far from the rooms, the broad range of amenities and entertainment options available compensate for this minor inconvenience. The hotel’s proximity to the center of Playa del Carmen and numerous stores, restaurants and attractions adds to its appeal, making it an excellent choice for a Mexican getaway. Overall, the prime location and beautiful beach continue to be the highlights that draw visitors back to Sandos Playacar All Inclusive.
Guests of Sandos Playacar All Inclusive have generally positive feedback about the breakfast. The breakfast buffet is highlighted for its variety and completeness, offering an extensive selection of dishes that many found delightful and satisfying. The morning spread includes beautiful fresh fruits like mangoes and pineapples, which were particularly enjoyed. The buffet's quality is generally appreciated with some guests describing it as excellent and incredibly complete, meeting all their expectations.
The service from the staff, particularly at the Ocean Snack area, is often praised for being excellent and friendly. However, some guests noted that the food quality, while plentiful, could sometimes be inconsistent. There were mentions that the options became repetitive over an extended stay and that the quality had room for improvement.
There were also minor criticisms about the clarity of available options, such as fresh-made eggs and pancakes, which some guests found confusing to order. Overall, the breakfast experience is well-regarded for its variety, quality and pleasant service, even though there are a few areas where it could be enhanced.
Sandos Playacar offers a diverse range of dining options that generally receive favorable feedback. Guests consistently praise the delicious and fresh food available at the various restaurants, especially highlighting the Italian, French and Mexican eateries for their excellent quality. The à la carte restaurants, however, are in high demand, making reservations challenging to secure. This can be a downside for some visitors who are unable to book ahead of time.
The buffet is frequently mentioned for its high quality and variety, although some guests feel the menu can become repetitive over time. While many find the buffet satisfactory, others noted that certain meals at the themed restaurants did not live up to their expectations, occasionally finding that the buffet offered better options.
Overall, the dining experience at Sandos Playacar is well-regarded for its variety and the enjoyment of many visitors, despite occasional issues with reservation availability and inconsistent food quality in some restaurants.
Sandos Playacar All Inclusive offers a variety of rooms with overall positive feedback. Guests often highlight the spaciousness and comfort of the rooms, noting how they contribute to a relaxing stay. Many guests have found the rooms very clean and well-designed with comfortable beds and ample space, particularly appreciating the family rooms which accommodate larger groups without feeling crowded.
The hotel complex itself is beautiful with rooms that are situated at varying distances from the beach, some requiring a bit of a walk to reach amenities like pools and the ocean. However, this does not seem to significantly detract from the overall room experience for most visitors. Rooms near the reception are particularly praised for their excellent condition and the suites, although in need of some updating, are generally described as clean and comfortable.
Despite the positive reviews regarding comfort and space, a number of guests have noted issues with room maintenance and cleanliness. Some rooms are described as outdated with a musty odor, dampness and in some cases, cleanliness concerns like mold smells or worms in the bathroom. There are mentions of certain rooms being in need of renovation and maintenance.
In summary, while Sandos Playacar All Inclusive excels in providing spacious, comfortable accommodations, there are areas that need attention and improvement. The comfortable beds and clean spaces stand out, but consistency in room maintenance and updates would enhance the overall guest experience.
The beds at Sandos Playacar All Inclusive receive mixed feedback from guests. While some reviews highlight discomfort due to old mattresses and issues like mites and ants, many others praise the beds for being very comfortable, soft and in good condition. The rooms themselves are generally described as comfortable, spacious and well-equipped, though some guests noted a lack of power outlets and an old-fashioned ambiance. Bedding quality is often commended with several guests finding the duvets and pillows to be of excellent quality. Guests staying in family rooms or the adult section particularly appreciated the comfort and ample space, making for an overall pleasant stay experience. Despite a few criticisms, many found the accommodation to be satisfactory, contributing positively to their vacation experience.
Sandos Playacar All Inclusive is a resort where cleanliness generally garners positive remarks from guests, particularly in the well-maintained grounds and common areas which are noted for being very clean and beautifully landscaped. The beach is frequently mentioned as exceptionally clean and the overall cleanliness of the hotel, including rooms and facilities, is appreciated. Guests often highlight the clean and comfortable rooms with some describing the cleanliness as excellent. The resort is recognized as being very well-kept and super clean.
However, there are mixed reviews regarding the state of individual rooms. Some rooms are described as outdated, dirty and having a mildew smell and there are occasional complaints about the housekeeping service not meeting expectations, such as not replenishing towels and inadequate cleaning in bathrooms. The condition of the hallways and the hygiene of glassware have also been flagged as needing improvement.
Despite these issues, the consensus leans towards a positive view of the resort’s cleanliness, especially in comparison to other hotels. The friendly cleaning and food staff contribute to an overall pleasant environment, making it a generally appealing choice for travelers prioritizing cleanliness.
The staff at Sandos Playacar All Inclusive receive a mixed array of feedback, predominantly positive with a few areas for improvement. Most reviews highlight the friendly and helpful nature of the staff, noting their unwavering willingness to answer questions and guide guests. Many guests appreciated the staff's professionalism, attentiveness and courteous attitude, underscoring their kind demeanor and efficient service.
Several guests specifically mentioned the high quality of service in various parts of the hotel, such as the wedding planner, the pool area and the reception with team members like Uriel from guest services and the entertainment team receiving particular praise for their hospitality.
Despite the overall positive sentiment, there were occasional criticisms. Some guests felt a shortage of staff in the themed dinner restaurants and reported that certain staff members seemed uninterested or unqualified. A few reviews mentioned instances of unfriendliness, poor treatment and unsatisfactory service, indicating that service consistency could be improved.
Overall, the majority of feedback attests to an excellent service standard maintained by a dedicated and amiable staff, contributing significantly to enjoyable stays for many visitors at Sandos Playacar.
The Sandos Playacar All Inclusive Resort presents a mixed experience when it comes to WiFi connectivity. While the common areas of the resort offer good quality WiFi, many guests have highlighted significant issues with internet access within their rooms. Reports frequently mention little to no WiFi signal in certain rooms with unstable or intermittent connections even in the adults-only section. Despite initial instances of excellent connectivity, guests noted a decline in service quality over time. Improvements in room-specific WiFi would greatly enhance the overall guest experience at this otherwise well-liked resort.
The pool area at Sandos Playacar All Inclusive receives mixed yet predominantly positive feedback from guests. There are three enormous and beautifully maintained pools, one of which includes a water park designed specifically for children, making it an excellent spot for families. The children's pool features enjoyable slides and it's conveniently located next to an adult pool, allowing parents to keep an eye on their kids while also relaxing.
The pools are generally viewed as pleasant and spacious, ensuring they never feel overcrowded. Both adults and kids have a great time on the slides with ample space for everyone to spread out. The overall pool area is set within lush, well-maintained greenery, adding to its charm.
Some reviews note that the pools are basic with the main pool situated far from certain areas and being relatively small. Also mentioned is an unpleasant smell near the family pool. Despite these minor drawbacks, the pools are generally considered excellent, particularly for children, offering a fun and comfortable swimming experience in a picturesque setting.
The beach near Sandos Playacar All Inclusive consistently receives high praise from guests, characterized by its beauty, cleanliness and spaciousness. Reviewers describe the beach as amazing, phenomenal and magnificent, providing a picturesque backdrop for their stay. Families with children find it particularly ideal, while the beachfront infinity pool adds another layer of enjoyment to the seaside experience.
Many guests highlight the impeccable maintenance of the beach, noting that staff make considerable efforts to clear seaweed and keep the area pristine. The breathtaking clarity of the water, especially beyond 30 meters, enhances the overall appeal. The beach's excellent location, combined with the beautiful surrounding tropical vegetation, creates a paradise-like atmosphere.
Complementing the beautiful beach, the hotel offers a variety of services and activities, including those aimed at children, ensuring a comfortable and enjoyable vacation for all.
Sandos Playacar All Inclusive is an excellent choice for a family-friendly vacation, offering a plethora of activities and amenities tailored to ensure an enjoyable experience for both adults and children. The hotel features a great family atmosphere with designated family zones, creating an ideal environment for families to relax and enjoy their time together. The spacious family rooms comfortably accommodate larger groups without feeling crowded and the attentive and professional staff add to the seamless experience.
Children have a lot to look forward to with an excellent kids' club, fun kids pools and spectacular water slides. The teens club, equipped with video games and other forms of entertainment, provides a haven for older kids. The water park and the two children's parks keep the younger guests entertained, ensuring they are never bored. Additionally, there are games and activities specifically designed for children.
The hotel is set in a beautiful location with a clean and stunning beach, which is highly praised by guests. Although the family area is a bit of a walk from the beach, it is described as a pleasant and scenic route. The night shows and general entertainment, along with a variety of food and drinks, cater well to the whole family, making it a memorable experience for all.
Despite the food being described as poor by some, the convenience of no reservations needed at the restaurants and the variety offered seem to compensate for this. The hotel’s facilities are well-maintained and suitable for both children and adults, ensuring a comfortable and peaceful family trip. For those seeking a mix of fun and relaxation, Sandos Playacar All Inclusive provides a well-rounded and enjoyable family vacation experience.
Sandos Playacar All Inclusive has received some mixed feedback from guests. Several reviewers felt that the hotel falls short of the five-star rating it advertises, suggesting instead a four-star classification or lower. Some guests were disappointed by issues such as the lack of expected amenities, including no internet access in rooms and not receiving the sea view rooms they had booked. Additionally, there were complaints about being constantly approached with sales pitches for hotel products.
However, the hotel does have several redeeming qualities. Many guests praised the quality of the food, noting it was very good. The staff also received positive remarks for their friendliness and attentiveness, consistently fulfilling guests' needs and providing good service to families.
Sandos Playacar All Inclusive provides a generally positive experience for those looking for a comprehensive beach holiday. Guests frequently commend the affordability of the hotel, considering the extensive all-inclusive offerings. The food stands out with many highlighting the vast buffet selection and the deliciousness of the meals. The all-inclusive package encompasses a wide range of drinks, including wine with meals, which many guests appreciate. The hotel's facilities, particularly the buffet named "Festival," are well-loved for their variety, especially for families with children.
The staff's constant attention to guest comfort is another positive aspect frequently noted. Some guests have described it as the best all-inclusive experience they've had, praising the excellent and very varied selection of food and drinks. The value is seen as remarkable by many, though there are some who feel the price of the service might be excessive compared to the offerings.
However, not all feedback is glowing. Some guests encountered issues with the check-in process, describing it as bureaucratic and there were a few concerns about the quality and the wait times for food and drinks after a few days of stay. There are also mentions of it being expensive and some feeling that the value for money is lacking. Despite these mixed experiences, the hotel largely lives up to its promise as an excellent all-inclusive destination with great facilities and a wide range of food and drink options that cater well to families.
Location Show Map
Location
The beach is frequently referred to as beautiful, clean and well-kept, drawing in visitors who treasure direct access to the sand and sea. Despite occasional seaweed issues, the beach remains a standout feature of the resort. Additionally, the hotel’s pools, environment and various facilities receive commendation, enhancing the overall guest experience.
While the expansive layout of the property means that some areas, like the beach and main facilities, can be a bit far from the rooms, the broad range of amenities and entertainment options available compensate for this minor inconvenience. The hotel’s proximity to the center of Playa del Carmen and numerous stores, restaurants and attractions adds to its appeal, making it an excellent choice for a Mexican getaway. Overall, the prime location and beautiful beach continue to be the highlights that draw visitors back to Sandos Playacar All Inclusive.
Breakfast
The service from the staff, particularly at the Ocean Snack area, is often praised for being excellent and friendly. However, some guests noted that the food quality, while plentiful, could sometimes be inconsistent. There were mentions that the options became repetitive over an extended stay and that the quality had room for improvement.
There were also minor criticisms about the clarity of available options, such as fresh-made eggs and pancakes, which some guests found confusing to order. Overall, the breakfast experience is well-regarded for its variety, quality and pleasant service, even though there are a few areas where it could be enhanced.
Dinner
The buffet is frequently mentioned for its high quality and variety, although some guests feel the menu can become repetitive over time. While many find the buffet satisfactory, others noted that certain meals at the themed restaurants did not live up to their expectations, occasionally finding that the buffet offered better options.
Overall, the dining experience at Sandos Playacar is well-regarded for its variety and the enjoyment of many visitors, despite occasional issues with reservation availability and inconsistent food quality in some restaurants.
Rooms
The hotel complex itself is beautiful with rooms that are situated at varying distances from the beach, some requiring a bit of a walk to reach amenities like pools and the ocean. However, this does not seem to significantly detract from the overall room experience for most visitors. Rooms near the reception are particularly praised for their excellent condition and the suites, although in need of some updating, are generally described as clean and comfortable.
Despite the positive reviews regarding comfort and space, a number of guests have noted issues with room maintenance and cleanliness. Some rooms are described as outdated with a musty odor, dampness and in some cases, cleanliness concerns like mold smells or worms in the bathroom. There are mentions of certain rooms being in need of renovation and maintenance.
In summary, while Sandos Playacar All Inclusive excels in providing spacious, comfortable accommodations, there are areas that need attention and improvement. The comfortable beds and clean spaces stand out, but consistency in room maintenance and updates would enhance the overall guest experience.
Beds
Cleanliness
However, there are mixed reviews regarding the state of individual rooms. Some rooms are described as outdated, dirty and having a mildew smell and there are occasional complaints about the housekeeping service not meeting expectations, such as not replenishing towels and inadequate cleaning in bathrooms. The condition of the hallways and the hygiene of glassware have also been flagged as needing improvement.
Despite these issues, the consensus leans towards a positive view of the resort’s cleanliness, especially in comparison to other hotels. The friendly cleaning and food staff contribute to an overall pleasant environment, making it a generally appealing choice for travelers prioritizing cleanliness.
Staff
Several guests specifically mentioned the high quality of service in various parts of the hotel, such as the wedding planner, the pool area and the reception with team members like Uriel from guest services and the entertainment team receiving particular praise for their hospitality.
Despite the overall positive sentiment, there were occasional criticisms. Some guests felt a shortage of staff in the themed dinner restaurants and reported that certain staff members seemed uninterested or unqualified. A few reviews mentioned instances of unfriendliness, poor treatment and unsatisfactory service, indicating that service consistency could be improved.
Overall, the majority of feedback attests to an excellent service standard maintained by a dedicated and amiable staff, contributing significantly to enjoyable stays for many visitors at Sandos Playacar.
Wi-Fi
Pool
The pools are generally viewed as pleasant and spacious, ensuring they never feel overcrowded. Both adults and kids have a great time on the slides with ample space for everyone to spread out. The overall pool area is set within lush, well-maintained greenery, adding to its charm.
Some reviews note that the pools are basic with the main pool situated far from certain areas and being relatively small. Also mentioned is an unpleasant smell near the family pool. Despite these minor drawbacks, the pools are generally considered excellent, particularly for children, offering a fun and comfortable swimming experience in a picturesque setting.
Beach
Many guests highlight the impeccable maintenance of the beach, noting that staff make considerable efforts to clear seaweed and keep the area pristine. The breathtaking clarity of the water, especially beyond 30 meters, enhances the overall appeal. The beach's excellent location, combined with the beautiful surrounding tropical vegetation, creates a paradise-like atmosphere.
Complementing the beautiful beach, the hotel offers a variety of services and activities, including those aimed at children, ensuring a comfortable and enjoyable vacation for all.
Family
Children have a lot to look forward to with an excellent kids' club, fun kids pools and spectacular water slides. The teens club, equipped with video games and other forms of entertainment, provides a haven for older kids. The water park and the two children's parks keep the younger guests entertained, ensuring they are never bored. Additionally, there are games and activities specifically designed for children.
The hotel is set in a beautiful location with a clean and stunning beach, which is highly praised by guests. Although the family area is a bit of a walk from the beach, it is described as a pleasant and scenic route. The night shows and general entertainment, along with a variety of food and drinks, cater well to the whole family, making it a memorable experience for all.
Despite the food being described as poor by some, the convenience of no reservations needed at the restaurants and the variety offered seem to compensate for this. The hotel’s facilities are well-maintained and suitable for both children and adults, ensuring a comfortable and peaceful family trip. For those seeking a mix of fun and relaxation, Sandos Playacar All Inclusive provides a well-rounded and enjoyable family vacation experience.
5 Star
However, the hotel does have several redeeming qualities. Many guests praised the quality of the food, noting it was very good. The staff also received positive remarks for their friendliness and attentiveness, consistently fulfilling guests' needs and providing good service to families.
All-Inclusive Packages
The staff's constant attention to guest comfort is another positive aspect frequently noted. Some guests have described it as the best all-inclusive experience they've had, praising the excellent and very varied selection of food and drinks. The value is seen as remarkable by many, though there are some who feel the price of the service might be excessive compared to the offerings.
However, not all feedback is glowing. Some guests encountered issues with the check-in process, describing it as bureaucratic and there were a few concerns about the quality and the wait times for food and drinks after a few days of stay. There are also mentions of it being expensive and some feeling that the value for money is lacking. Despite these mixed experiences, the hotel largely lives up to its promise as an excellent all-inclusive destination with great facilities and a wide range of food and drink options that cater well to families.
Yes, Sandos Playacar All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Pool Water Slide, Outdoor Pool, Water Park.
Yes, a spa is available at Sandos Playacar All Inclusive.
No, Sandos Playacar All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Sandos Playacar All Inclusive.
Yes, Sandos Playacar All Inclusive has a gym. For more information, read the answers to the Gym questionnaire
Location Show Map
More Options
