Viva Maya by Wyndham, A Trademark All Inclusive Resort
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Summary of reviewsViva Maya by Wyndham, A Trademark All Inclusive Resort, enjoys a reputation for providing a largely satisfying and enriching experience for travelers. Nestled in the exclusive Playacar area, the resort's prime location garners high praise. Guests frequently commend its direct beach access, secure surroundings and close proximity to downtown Playa del Carmen, making it a convenient base for both relaxation and exploration of nearby attractions and shopping spots. The beauty and maintenance of the resort grounds contribute significantly to its charm.
The culinary experiences at Viva Maya By Wyndham evoke varied responses. Many appreciate the excellent and diverse options available at the specialty, themed and à la carte restaurants, particularly the Mexican and Mediterranean cuisines. However, the buffet offerings receive mixed feedback with some guests noting a lack of variety and repetitive dishes. Despite these criticisms, the positive dining experiences in specialty restaurants, coupled with the attentive and friendly service from the staff, create a pleasant overall dining atmosphere.
Rooms at the resort present a mixed bag of experiences. While many guests are pleased with the spaciousness, comfort and cleanliness of the rooms, others note that the decor and furnishings could benefit from significant updates and renovations. Attention to detail, especially in maintenance and cleanliness, is an area where improvements are needed to meet contemporary standards.
In terms of cleanliness, the resort generally impresses with clean rooms, pools and beaches. Regular and careful maintenance efforts are evident, although occasional lapses are reported in specific areas. This consistent focus on hygiene ensures a reassuring and comfortable stay for guests.
The staff at Viva Maya By Wyndham are a highlight for many visitors, frequently praised for their friendliness and attentiveness. The animation team, restaurant staff and room cleaning services receive particular commendation for their efforts in enhancing the guest experience. While service at times can fall short, instances of rudeness or inattentiveness are rare and do not overshadow the overall positive hospitality.
Wi-Fi connectivity at the resort is another aspect where experiences vary. While the common areas often benefit from reliable internet service, connectivity issues within the guest rooms detract from the experience. Efforts to improve the consistency and strength of the Wi-Fi signal throughout the resort are needed.
The spa at Viva Maya by Wyndham stands out as a valued feature with guests consistently praising the great massages and clean facilities, although some note the additional cost of the services. The resort’s pool area also receives mixed reviews. Guests enjoy the cleanliness, beauty and overall ambiance, but crowding and cleanliness issues are sometimes a concern. Improvements in maintenance and cleanliness, as well as extending pool operating hours, could enhance guest satisfaction.
The beach access and quality receive commendable reviews, characterized by clean, beautiful sand and well-organized water sports and activities. The resort’s efforts to mitigate seaweed issues and maintain cleanliness are well-received, contributing to an enjoyable seaside experience.
For families, Viva Maya by Wyndham provides a welcoming atmosphere with on-site kids daycare, family-friendly activities and spacious environments to relax and enjoy. These features make the resort a popular choice for family vacations, ensuring a comfortable and memorable stay for guests of all ages.
Overall, Viva Maya by Wyndham, A Trademark All Inclusive Resort, excels as a well-located, family-friendly destination with attentive staff, engaging activities and appealing dining options. Some areas may need attention, such as room updates and Wi-Fi improvements, but the resort delivers a largely positive and enjoyable experience for its guests.
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The culinary experiences at Viva Maya By Wyndham evoke varied responses. Many appreciate the excellent and diverse options available at the specialty, themed and à la carte restaurants, particularly the Mexican and Mediterranean cuisines. However, the buffet offerings receive mixed feedback with some guests noting a lack of variety and repetitive dishes. Despite these criticisms, the positive dining experiences in specialty restaurants, coupled with the attentive and friendly service from the staff, create a pleasant overall dining atmosphere.
Rooms at the resort present a mixed bag of experiences. While many guests are pleased with the spaciousness, comfort and cleanliness of the rooms, others note that the decor and furnishings could benefit from significant updates and renovations. Attention to detail, especially in maintenance and cleanliness, is an area where improvements are needed to meet contemporary standards.
In terms of cleanliness, the resort generally impresses with clean rooms, pools and beaches. Regular and careful maintenance efforts are evident, although occasional lapses are reported in specific areas. This consistent focus on hygiene ensures a reassuring and comfortable stay for guests.
The staff at Viva Maya By Wyndham are a highlight for many visitors, frequently praised for their friendliness and attentiveness. The animation team, restaurant staff and room cleaning services receive particular commendation for their efforts in enhancing the guest experience. While service at times can fall short, instances of rudeness or inattentiveness are rare and do not overshadow the overall positive hospitality.
Wi-Fi connectivity at the resort is another aspect where experiences vary. While the common areas often benefit from reliable internet service, connectivity issues within the guest rooms detract from the experience. Efforts to improve the consistency and strength of the Wi-Fi signal throughout the resort are needed.
The spa at Viva Maya by Wyndham stands out as a valued feature with guests consistently praising the great massages and clean facilities, although some note the additional cost of the services. The resort’s pool area also receives mixed reviews. Guests enjoy the cleanliness, beauty and overall ambiance, but crowding and cleanliness issues are sometimes a concern. Improvements in maintenance and cleanliness, as well as extending pool operating hours, could enhance guest satisfaction.
The beach access and quality receive commendable reviews, characterized by clean, beautiful sand and well-organized water sports and activities. The resort’s efforts to mitigate seaweed issues and maintain cleanliness are well-received, contributing to an enjoyable seaside experience.
For families, Viva Maya by Wyndham provides a welcoming atmosphere with on-site kids daycare, family-friendly activities and spacious environments to relax and enjoy. These features make the resort a popular choice for family vacations, ensuring a comfortable and memorable stay for guests of all ages.
Overall, Viva Maya by Wyndham, A Trademark All Inclusive Resort, excels as a well-located, family-friendly destination with attentive staff, engaging activities and appealing dining options. Some areas may need attention, such as room updates and Wi-Fi improvements, but the resort delivers a largely positive and enjoyable experience for its guests.
Resort with All Inclusive Packages
Luxury Resort
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
Resort with Tennis Courts
Resort for Yoga
4-Star Resort
Resort with Outdoor Pool
Resort with Swim Up Bar
Guest Reviews
Viva Maya by Wyndham, located in the exclusive Playacar area, enjoys high praise for its prime location. Guests repeatedly highlight the resort's direct beach access, describing the beach as beautiful and the area as secure. The close proximity to downtown Playa del Carmen makes it convenient for guests to explore the city's center and access great shopping spots with a short and affordable taxi ride to popular destinations like Fifth Avenue. The location is also ideal for visiting nearby attractions, such as the X parks, cenotes and ruins.
Visitors appreciate the well-maintained resort grounds and the natural environment, often noting the comfort of the rooms, the inviting pool area and the cleanliness. The gated community of Playacar is noted for its beauty and safety, enhancing the overall guest experience.
Excellent access to the beach, coupled with scenic palm tree surroundings, adds to the charm of the resort. Overall, the location of Viva Maya by Wyndham is lauded as one of the best features, making it a highly recommended spot for those looking to enjoy both the serenity of the beach and the vibrancy of downtown Playa del Carmen.
Breakfast at Viva Maya by Wyndham, a Trademark All Inclusive Resort, receives a mix of feedback from guests. Many praised the breakfast as excellent, highlighting the varied and fresh options available in the buffet. The omelets crafted by one of the cooks have been particularly well-loved and excellent service from staff members such as Antonio and a cheerful old man adds a positive note to the experience.
However, some guests felt there could be improvements, noting a lack of flavor and variety with too much emphasis on American and European cuisine. The absence of natural juices and gluten-free options also disappointed some visitors, while others criticized the coffee and orange juice. Despite these areas needing improvement, the breakfast remains a generally appreciated meal at the resort, thanks to its overall quality and friendly service.
Viva Maya by Wyndham, A Trademark All Inclusive Resort, generally garners mixed reviews about its dining experiences. Many guests commend the excellent variety and delicious quality of food served at the specialty, themed and à la carte restaurants. The Mexican and Mediterranean restaurants receive particular praise for their exceptional service and tasty dishes with standout mentions of the food at Restaurant Don Diego and the Brazilian themed restaurant. The buffet features a wide selection and varied options, which some guests found quite delightful and satisfying.
However, several guests criticize the monotony and repetitive nature of the buffet offerings, noting a lack of variety and limited menu changes between lunch and dinner. Despite some finding the buffet complete and varied, others describe it as uncreative with a need for more diverse and fresh options. Cold dishes at the dinner buffet and concerns over food quality were also mentioned, resulting in some disappointment.
Securing reservations at the à la carte restaurants can be challenging, given their high demand and limited availability. Guests often face difficulties booking these dining experiences in advance, leading to frustration. Despite these challenges, the hotel's staff are frequently praised for their attentiveness and excellent service, contributing positively to the overall dining experience.
While some aspects of the food service at Viva Maya by Wyndham might benefit from improvement, particularly in the buffet variety, the specialty restaurants generally provide a satisfying and enjoyable dining experience, making them a highlight of guests' stays.
The rooms at Viva Maya by Wyndham, A Trademark All Inclusive Resort, have garnered mixed feedback from guests, highlighting a blend of positive and negative aspects. On the bright side, many guests appreciated the spaciousness and comfort of the rooms, noting that they were clean, well-maintained and equipped with essential amenities. Some rooms offered charming views of the pool, beach or sea with comments emphasizing their large bathrooms, smart TVs and fridges. Moreover, the resort's staff were described as attentive and hardworking, striving to keep guests happy despite some challenges.
However, the overall sentiment was that the rooms are outdated and in need of significant renovation. Guests frequently mentioned that the decor and furnishings were old-fashioned with noticeable wear and tear, including worn carpets, chipped paint and rust. Mold, musty smells and humidity were recurring issues, affecting the room's freshness and comfort. Some guests also pointed out hygiene concerns, such as leftover food in the fridge and water around the toilet.
Certain rooms lacked amenities like coffee makers and drinkable water, while others were noisy due to their proximity to entertainment venues. Uncomfortable beds and inadequate maintenance further detracted from the experience for some visitors.
In conclusion, while the resort's rooms are spacious and generally comfortable, they are in clear need of modernization and improved maintenance to meet contemporary standards and expectations.
Viva Maya by Wyndham, A Trademark All Inclusive Resort, offers mixed experiences when it comes to their beds. Some guests found the beds to be very comfortable and praised their delicious softness. Rooms are noted to be spacious and comfortable beds can enhance this experience. However, many guests reported that the beds were too hard with some comparing them to rocks and described the mattresses as being in poor shape or even having mold spots. Moreover, the beds in some rooms are on wheels, causing them to move with the slightest touch, which can be quite unsettling. The pillows also received criticism for being stiff and uncomfortable. Overall, it seems there is a significant inconsistency in the quality and comfort of the beds at this resort, which could be a factor for potential guests to consider.
Guest reviews about the cleanliness at Viva Maya by Wyndham, A Trademark All Inclusive Resort paint a generally positive picture with a few areas of concern. The overall cleanliness of the property is frequently praised with many highlighting that the hotel is very clean. Clean rooms, clean pools and a clean beach are recurrent themes, emphasizing the regular and careful maintenance efforts.
The staff's commitment to hygiene is evident with notable mentions of biosecurity measures and consistent COVID safety protocols. Common areas, including public bathrooms, are also reported as clean. Guests seemed satisfied with the general upkeep of the facilities, noting that everything looks well taken care of and very well-maintained.
However, some specific areas could use more attention. Instances of dust and cobwebs in room corners, rust and mold in some rooms and dirty floors were mentioned. One particular critique was directed towards the cleanliness near the trapeze toilets and common bathrooms occasionally falling short. Despite these issues, the positive comments around cleanliness far outweigh the negatives, indicating an overall commendable standard of hygiene at the hotel.
At Viva Maya by Wyndham, A Trademark All Inclusive Resort, guests consistently commend the hotel's staff for their exceptional service and attentiveness. The team, characterized as friendly and helpful, ensures a welcoming environment from arrival to departure. Guests have highlighted the enthusiastic efforts of the animation group, which adds vibrancy to the daily activities and shows, making the stay even more enjoyable.
The restaurant staff, including waiters and chefs, receive praise for their courteous service and willingness to make dining experiences pleasant. The bar service is noted for its excellence with bartenders striving to meet guests' needs, although there are occasional mentions of inattentive or rude personnel at times.
Cleanliness is another strong point with room cleaning services described as thorough and reliable. The reception team generally maintains a positive reputation, despite some instances of unfriendly encounters.
Overall, the staff at Viva Maya by Wyndham significantly enhance the guest experience, contributing positively to the hotel’s hospitality and ensuring a warm and memorable stay.
Viva Maya by Wyndham, A Trademark All Inclusive Resort, receives mixed reviews regarding its Wi-Fi connectivity. Some guests appreciated the good and accessible Wi-Fi, which worked well throughout the resort, including in common areas and near the pool with speeds ranging from 5 to 7.5 MB. However, several guests noted significant drawbacks, particularly within the rooms, such as poor connection or no signal at all. Connectivity issues were common with some rooms experiencing intermittent service or Wi-Fi that did not extend to all areas, such as bathrooms. Reviews suggest that while the common areas benefit from reliable internet service, improvements are needed to ensure consistent and strong Wi-Fi in guest rooms.
Travelers consistently praise the spa at Viva Maya by Wyndham, highlighting its cleanliness and the great massages available. The spa facilities are described as very nice and adherent to safety protocols, enhancing guests' sense of security. While the massages received broad acclaim and were often deemed amazing, some guests noted that the spa services come with an additional and often high cost. Despite the price, the overall experience at the spa is generally viewed positively, making it a valued feature of the resort.
The pool area at Viva Maya by Wyndham, A Trademark All-Inclusive Resort, receives mixed reviews from guests. On the positive side, the pools are often described as clean, beautiful and spacious, providing a delightful setting for relaxation and recreation. The adult-only pool is particularly appreciated for its tranquility and cleanliness. Many guests enjoyed the evening activities and foam parties in the pool, along with the convenience of a 24-hour pool bar with snack service. Some reviews also highlight the comfort of the sunbeds and the pleasant ambiance created by the music played around the pool area.
However, there are notable concerns. Guests frequently mention that the pool area can become crowded, particularly as many turn to the pools when the ocean is unwelcoming due to seaweed. The pool water can get too hot under the sun and there is limited shading available. Additionally, the pools close early in the evening, which disappoints those looking to enjoy late-night swims. Cleanliness is another recurring issue with reports of dirty water, slick flooring and glasses left around the pool.
While the pool bar is a valued feature, it’s often understaffed, leading to longer wait times for drinks. Some guests also noted that the drinks lacked quality. There are comments about the need for more frequent maintenance and updates to the pool area to enhance the overall experience. Despite these drawbacks, the pools remain a central feature of the resort, offering an enjoyable escape when not overly crowded or in need of cleaning.
The beach near Viva Maya by Wyndham, A Trademark All Inclusive Resort, generally receives praise for its cleanliness and natural beauty. Guests highlight its direct beach location, ample loungers and scenic surroundings. Many reviews commend the hotel’s consistent effort in cleaning the beach, mitigating seaweed issues effectively. The water sports area and beach activities are well-organized and the attentive staff adds to the experience.
Visitors appreciate the clean, silky sand and the presence of palm trees offering shade. Despite some reports of seaweed and temporary algae problems, the beach is typically left spotless daily, ensuring a pleasant environment. The resort’s beachfront boasts stunning, wide areas and multiple zones for guests to enjoy. Proximity to the beach is another advantage with guests noting how close and convenient beach access is from their accommodations.
However, some reviews mentioned issues such as excessive sargassum at times, occasional litter and the presence of seaweed leading to murky waters—which, on rare occasions, detracts from the otherwise picturesque setting. Despite these minor setbacks, most guests find the beach at Viva Maya beautiful and idyllic, contributing to an overall positive seaside experience.
Viva Maya by Wyndham, A Trademark All Inclusive Resort, emerges as a delightful haven for family vacations. The resort is consistently praised for its welcoming and family-friendly atmosphere, making it a top choice for those traveling with children. Parents appreciate the on-site kids daycare and magical garden areas designed specifically for younger guests. Many visitors also highlight the wide variety of daytime programs and entertaining shows that keep everyone engaged.
The resort manages to provide a comfortable and decent stay with amenities suitable for all ages. Some families specifically mention enjoying the family discounts and finding plenty of space to relax, whether by the beach or in less crowded areas of the pool.
Although a few guests noted a scarcity of children's activities, overall satisfaction remains high with many families planning to return. The combination of a familiar, child-friendly ambiance and the ability to maintain some social distancing measures contributes to many happy family memories at this tropical paradise.
Viva Maya by Wyndham, A Trademark All Inclusive Resort, offers a mixed experience that seems to evoke a range of opinions from guests. The resort's facilities and services include standout elements such as formidable shows, good food and an atmosphere that is great for families. Many guests found the resort to be very comfortable and the good price-quality ratio was noted positively. The beach, in particular, impresses and is said to compete with those of 5-star resorts.
However, several guests felt that the hotel does not fully live up to its advertised 4-star rating. Some reviews describe the resort as more akin to a three-star property and note that while certain aspects are adequate for a 4-star rating, there is room for improvement. Specific criticisms include bad service, both in terms of staff and amenities and issues with cleanliness such as the presence of bugs.
Despite these criticisms, some guests found the resort to be better in real life than as portrayed online and expressed intentions to return. Overall, while the Viva Maya by Wyndham delivers several commendable aspects, it appears to fall short in some areas when measured against the expectations of a four-star rating.
Viva Maya by Wyndham stands out as an attractive option for travelers seeking an all-inclusive experience at an affordable price. Many guests appreciated the good value for money, highlighting the excellent price/quality ratio. For those new to the concept, the resort offers the convenience that all-inclusive packages are known for, where guests don’t need to think about additional expenses once booked.
The setup provides a varied experience, including a mix of buffet dining and some limitations regarding reservations, which met guests' expectations for an all-inclusive. Despite some differing opinions, many praised the quality of the food, noting it exceeded their expectations for this type of resort.
Service-wise, the resort received high marks for cleanliness and comfort with additional perks such as perfect beachside WiFi. The location served well as a restful stop mid-trip, allowing visitors to enjoy a full range of services without additional hassle.
The resort managed to balance its offerings well as an intermediate all-inclusive, providing the essential benefits without excessive luxury. While a few reviews expressed disappointment with the service or felt it lacked completeness compared to other all-inclusives, the overall sentiment leaned towards satisfaction with what Viva Maya delivered for the price.
In summary, Viva Maya by Wyndham is highlighted for its affordability, the convenience of its all-inclusive package and the clean, comfortable accommodations enhancing the guest experience.
Viva Maya by Wyndham, A Trademark All Inclusive Resort, boasts a prime beachfront location that many guests appreciate. The property is ideally situated right on the beach, offering direct beach access and stunning ocean views. Multiple reviewers highlight the beauty of the beach area, mentioning that it enhances their overall stay experience. The beachfront is complemented by numerous amenities, such as ample sunbeds and easy access to speciality restaurants, making it convenient for guests to enjoy a full day by the sea.
However, the beach can sometimes be less inviting due to algae, a natural occurrence that the hotel cannot control. While some guests have noted a dirty beach and even mentioned that it hindered their ability to swim, the overall sentiment remains positive due to the hotel's effort to maintain a clean and enjoyable beach environment. The private beach area is emphasized as a valuable feature, along with various beach activities that keep visitors entertained.
Despite occasional issues with algae, the location right by the ocean and the comprehensive beachfront offerings make this resort a preferred choice for beach lovers seeking a relaxing all-inclusive stay.
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Location
Visitors appreciate the well-maintained resort grounds and the natural environment, often noting the comfort of the rooms, the inviting pool area and the cleanliness. The gated community of Playacar is noted for its beauty and safety, enhancing the overall guest experience.
Excellent access to the beach, coupled with scenic palm tree surroundings, adds to the charm of the resort. Overall, the location of Viva Maya by Wyndham is lauded as one of the best features, making it a highly recommended spot for those looking to enjoy both the serenity of the beach and the vibrancy of downtown Playa del Carmen.
Breakfast
However, some guests felt there could be improvements, noting a lack of flavor and variety with too much emphasis on American and European cuisine. The absence of natural juices and gluten-free options also disappointed some visitors, while others criticized the coffee and orange juice. Despite these areas needing improvement, the breakfast remains a generally appreciated meal at the resort, thanks to its overall quality and friendly service.
Dinner
However, several guests criticize the monotony and repetitive nature of the buffet offerings, noting a lack of variety and limited menu changes between lunch and dinner. Despite some finding the buffet complete and varied, others describe it as uncreative with a need for more diverse and fresh options. Cold dishes at the dinner buffet and concerns over food quality were also mentioned, resulting in some disappointment.
Securing reservations at the à la carte restaurants can be challenging, given their high demand and limited availability. Guests often face difficulties booking these dining experiences in advance, leading to frustration. Despite these challenges, the hotel's staff are frequently praised for their attentiveness and excellent service, contributing positively to the overall dining experience.
While some aspects of the food service at Viva Maya by Wyndham might benefit from improvement, particularly in the buffet variety, the specialty restaurants generally provide a satisfying and enjoyable dining experience, making them a highlight of guests' stays.
Rooms
However, the overall sentiment was that the rooms are outdated and in need of significant renovation. Guests frequently mentioned that the decor and furnishings were old-fashioned with noticeable wear and tear, including worn carpets, chipped paint and rust. Mold, musty smells and humidity were recurring issues, affecting the room's freshness and comfort. Some guests also pointed out hygiene concerns, such as leftover food in the fridge and water around the toilet.
Certain rooms lacked amenities like coffee makers and drinkable water, while others were noisy due to their proximity to entertainment venues. Uncomfortable beds and inadequate maintenance further detracted from the experience for some visitors.
In conclusion, while the resort's rooms are spacious and generally comfortable, they are in clear need of modernization and improved maintenance to meet contemporary standards and expectations.
Beds
Cleanliness
The staff's commitment to hygiene is evident with notable mentions of biosecurity measures and consistent COVID safety protocols. Common areas, including public bathrooms, are also reported as clean. Guests seemed satisfied with the general upkeep of the facilities, noting that everything looks well taken care of and very well-maintained.
However, some specific areas could use more attention. Instances of dust and cobwebs in room corners, rust and mold in some rooms and dirty floors were mentioned. One particular critique was directed towards the cleanliness near the trapeze toilets and common bathrooms occasionally falling short. Despite these issues, the positive comments around cleanliness far outweigh the negatives, indicating an overall commendable standard of hygiene at the hotel.
Staff
The restaurant staff, including waiters and chefs, receive praise for their courteous service and willingness to make dining experiences pleasant. The bar service is noted for its excellence with bartenders striving to meet guests' needs, although there are occasional mentions of inattentive or rude personnel at times.
Cleanliness is another strong point with room cleaning services described as thorough and reliable. The reception team generally maintains a positive reputation, despite some instances of unfriendly encounters.
Overall, the staff at Viva Maya by Wyndham significantly enhance the guest experience, contributing positively to the hotel’s hospitality and ensuring a warm and memorable stay.
Wi-Fi
Spa
Pool
However, there are notable concerns. Guests frequently mention that the pool area can become crowded, particularly as many turn to the pools when the ocean is unwelcoming due to seaweed. The pool water can get too hot under the sun and there is limited shading available. Additionally, the pools close early in the evening, which disappoints those looking to enjoy late-night swims. Cleanliness is another recurring issue with reports of dirty water, slick flooring and glasses left around the pool.
While the pool bar is a valued feature, it’s often understaffed, leading to longer wait times for drinks. Some guests also noted that the drinks lacked quality. There are comments about the need for more frequent maintenance and updates to the pool area to enhance the overall experience. Despite these drawbacks, the pools remain a central feature of the resort, offering an enjoyable escape when not overly crowded or in need of cleaning.
Beach
Visitors appreciate the clean, silky sand and the presence of palm trees offering shade. Despite some reports of seaweed and temporary algae problems, the beach is typically left spotless daily, ensuring a pleasant environment. The resort’s beachfront boasts stunning, wide areas and multiple zones for guests to enjoy. Proximity to the beach is another advantage with guests noting how close and convenient beach access is from their accommodations.
However, some reviews mentioned issues such as excessive sargassum at times, occasional litter and the presence of seaweed leading to murky waters—which, on rare occasions, detracts from the otherwise picturesque setting. Despite these minor setbacks, most guests find the beach at Viva Maya beautiful and idyllic, contributing to an overall positive seaside experience.
Family
The resort manages to provide a comfortable and decent stay with amenities suitable for all ages. Some families specifically mention enjoying the family discounts and finding plenty of space to relax, whether by the beach or in less crowded areas of the pool.
Although a few guests noted a scarcity of children's activities, overall satisfaction remains high with many families planning to return. The combination of a familiar, child-friendly ambiance and the ability to maintain some social distancing measures contributes to many happy family memories at this tropical paradise.
4 Star
However, several guests felt that the hotel does not fully live up to its advertised 4-star rating. Some reviews describe the resort as more akin to a three-star property and note that while certain aspects are adequate for a 4-star rating, there is room for improvement. Specific criticisms include bad service, both in terms of staff and amenities and issues with cleanliness such as the presence of bugs.
Despite these criticisms, some guests found the resort to be better in real life than as portrayed online and expressed intentions to return. Overall, while the Viva Maya by Wyndham delivers several commendable aspects, it appears to fall short in some areas when measured against the expectations of a four-star rating.
All-Inclusive Packages
The setup provides a varied experience, including a mix of buffet dining and some limitations regarding reservations, which met guests' expectations for an all-inclusive. Despite some differing opinions, many praised the quality of the food, noting it exceeded their expectations for this type of resort.
Service-wise, the resort received high marks for cleanliness and comfort with additional perks such as perfect beachside WiFi. The location served well as a restful stop mid-trip, allowing visitors to enjoy a full range of services without additional hassle.
The resort managed to balance its offerings well as an intermediate all-inclusive, providing the essential benefits without excessive luxury. While a few reviews expressed disappointment with the service or felt it lacked completeness compared to other all-inclusives, the overall sentiment leaned towards satisfaction with what Viva Maya delivered for the price.
In summary, Viva Maya by Wyndham is highlighted for its affordability, the convenience of its all-inclusive package and the clean, comfortable accommodations enhancing the guest experience.
Beachfront
However, the beach can sometimes be less inviting due to algae, a natural occurrence that the hotel cannot control. While some guests have noted a dirty beach and even mentioned that it hindered their ability to swim, the overall sentiment remains positive due to the hotel's effort to maintain a clean and enjoyable beach environment. The private beach area is emphasized as a valuable feature, along with various beach activities that keep visitors entertained.
Despite occasional issues with algae, the location right by the ocean and the comprehensive beachfront offerings make this resort a preferred choice for beach lovers seeking a relaxing all-inclusive stay.
Yes, Viva Maya by Wyndham, A Trademark All Inclusive Resort has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Viva Maya by Wyndham, A Trademark All Inclusive Resort.
No, Viva Maya by Wyndham, A Trademark All Inclusive Resort doesn't allow dogs.
Yes, parking facilities are available at Viva Maya by Wyndham, A Trademark All Inclusive Resort.
Yes, Viva Maya by Wyndham, A Trademark All Inclusive Resort has a gym.
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