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Summary of reviewsThe Grand Royal Hotel receives high praise for its convenient location, particularly its accessible proximity to the A2 highway, making it an ideal stop for travelers and business visitors. Nestled in a peaceful residential area, it offers tranquility away from city noise while nearby hiking trails and ponds enhance its scenic appeal. Despite being a bit far from Poznań's city center, the hotel functions well as a serene base for those not focused on urban exploration.
The hotel's breakfast receives widespread acclaim for its diversity and quality, often described as delicious and abundant. Guests enjoy the extensive selection, fresh products and a pleasant dining atmosphere, though some find the pricing on the high side. Dinner at the hotel's restaurant also earns commendation for its high-quality and delicious food, pleasant ambiance with live music and attentive staff, despite occasional critiques on menu variety and portion sizes.
Rooms at the Grand Royal Hotel are appreciated for their spaciousness, cleanliness and comfortable beds. Guests enjoy amenities like air conditioning, tea and coffee sets and direct elevator access to the spa. However, some rooms show signs of wear and could benefit from renovation and improved cleanliness.
Cleanliness overall is often praised, especially the diligent housekeeping staff, although some issues like occasional stains, bugs in bathrooms and poorly maintained spa areas are noted. Despite these inconsistencies, the general sentiment is positive.
The hotel's staff is a standout feature, consistently described as friendly, professional and attentive, greatly enhancing the guest experience. While a few mention occasional lapses in overt friendliness, the overall impression is of a dedicated and welcoming team.
WiFi service at the hotel is a mixed bag. Some positive feedback highlights good connectivity in the lobby, but many guests report weak and inconsistent signals in rooms and a cumbersome login process, indicating a need for improvement.
The gym is highly regarded, noted for its modern, well-equipped and spacious facilities with 24/7 access and helpful staff. Guests appreciate the holistic fitness environment that includes a connection to the spa and pool area.
The pool receives varied feedback with positive aspects including cleanliness, pleasant ambiance and complementary amenities like the sauna and gym. However, it is often considered small and crowded with some complaints about cold water and strong chlorine smells.
Parking is convenient and ample, though the additional fee is a common grievance, considered high by some. Despite the cost, the secure and monitored parking facilities are generally well-received.
Finally, the hotel is praised for its family-friendly atmosphere, offering numerous amenities for children, including a pool, playroom and various activities that make it a great choice for families traveling with kids.
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