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Summary of reviewsThe CT Hotel enjoys a prime, strategic location directly across from the Union Buildings, providing stunning views and easy access to key attractions and amenities. It's well-positioned for tourists and business travelers, though some guests note a nighttime walking safety concern.
Guests mostly praise the breakfast for its extensive, high-quality selection catering to various dietary needs. The service is friendly and attentive, although some find the breakfast overpriced with occasional lapses in variety. Dinner experiences are generally positive with many praising the delicious food and good service, though there are calls for more menu variety and higher consistency.
The hotel's rooms receive commendations for their spaciousness, cleanliness and comfort with many enjoying the elegant African colonial style and beautiful views. However, feedback indicates that updates and maintenance are necessary with reports of outdated facilities and occasional housekeeping inconsistencies.
Cleanliness throughout the hotel is generally regarded positively with daily diligent cleaning services praised. Yet, some issues like mold, cockroaches and slow housekeeping are noted. The overall ambiance remains welcoming thanks to the friendly staff, who are frequently highlighted for their attentiveness and professionalism despite some isolated negative encounters.
WiFi service is a significant issue for many guests with frequent complaints about poor and inconsistent connectivity. The hotel's spa services are well-received with high praise for treatments and therapists, although some facilities need maintenance. The gym, while a convenient amenity, is often criticized for outdated and malfunctioning equipment, particularly cardio machines.
The pool area earns mixed reviews; it's appreciated for its relaxing ambiance and pool service but criticized for maintenance issues and the lack of poolside bar. Parking at the hotel, although secure and ample, faces criticism over additional fees and maintenance problems in the basement parking area.
Family-friendly amenities make the CT Hotel an attractive option for families with ample space in rooms and engaging environments for children. Overall, the hotel offers a mostly positive experience, highlighted by its prime location, comfortable accommodations and friendly service, albeit with room for improvement in certain areas.
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