H10 Tenerife Playa
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Summary of reviewsH10 Tenerife Playa, located in Puerto de la Cruz, Tenerife, stands out for its exceptional beachfront location. Guests frequently commend the stunning ocean views and the easy access to notable attractions like Lago Martiánez. The hotel's strategic positioning offers a peaceful atmosphere within a vibrant area filled with shops, restaurants and bars, making it ideal for both relaxation and exploration.
The breakfast experience at the hotel is widely praised for its quality and variety. Guests appreciate the extensive buffet with a range of international dishes, including American pancakes and fresh natural juices, all enjoyed with beautiful sea views. The breakfast staff's helpfulness further enhances the dining experience, despite minor criticisms about repetitive selections and specific quality issues.
Dinner receives mixed reviews with many praising the buffet's variety and quality, describing it as tasty and diverse. The attentive service from the staff adds to the overall pleasant experience. However, some guests noted a lack of variety and flavor and the organization of the dinner service faced some criticism. Expensive drinks and the necessity to book dinners through an app were additional concerns.
The rooms at H10 Tenerife Playa offer a blend of strengths and areas for improvement. Guests appreciate the clean, spacious rooms with beautiful sea views and comfortable beds. However, some rooms are described as outdated with particular issues in the bathrooms. Noise disturbances and dim lighting also detracted from the experience for some, indicating a need for renovations.
When it comes to cleanliness, the hotel generally maintains a high standard. Guests frequently commend the housekeeping staff for their effective and consistent service. Despite occasional issues like dirty hallways and utensils, the overall sentiment remains favorable due to the well-organized and clean accommodations.
The staff at H10 Tenerife Playa are often highlighted as one of the hotel's greatest assets. Guests consistently praise the friendly, attentive and multilingual staff with several team members receiving individual commendations. Their efforts contribute significantly to the positive overall experience, despite occasional less favorable interactions.
Free Wi-Fi at the hotel is generally reliable in public areas, but room connectivity issues were noted. Mobile phone reception is excellent throughout the property, adding to guest convenience. The gym, although having a great view, is small with limited equipment and its operating hours are not always convenient.
The hotel's swimming pools are a major highlight, appreciated for their beautiful and well-maintained spaces. However, the pool area can get crowded, making sunbed availability a challenge. The poolside bar and attentive staff enhance the overall enjoyment, though improvements in pool management and maintenance are suggested.
H10 Tenerife Playa's beachfront location is another standout feature, offering scenic views and easy access to the promenade. While some guests noted the natural beach's challenging conditions, the overall convenience and proximity to the sea add to the hotel's appeal.
The hotel is also recognized for its family-friendly environment and child-friendly staff. Despite limited children's entertainment options and concerns about overcrowding, the welcoming atmosphere and professional service make it a popular choice for families.
The nightlife around the hotel is vibrant with nearby bars and restaurants and guests enjoy the nightly entertainment provided by the hotel. However, there have been occasional reports of long waits for bar service.
Overall, H10 Tenerife Playa is praised for its superb location, friendly staff and enjoyable amenities, making it a desirable destination for travelers seeking a blend of relaxation and exploration by the sea.
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The breakfast experience at the hotel is widely praised for its quality and variety. Guests appreciate the extensive buffet with a range of international dishes, including American pancakes and fresh natural juices, all enjoyed with beautiful sea views. The breakfast staff's helpfulness further enhances the dining experience, despite minor criticisms about repetitive selections and specific quality issues.
Dinner receives mixed reviews with many praising the buffet's variety and quality, describing it as tasty and diverse. The attentive service from the staff adds to the overall pleasant experience. However, some guests noted a lack of variety and flavor and the organization of the dinner service faced some criticism. Expensive drinks and the necessity to book dinners through an app were additional concerns.
The rooms at H10 Tenerife Playa offer a blend of strengths and areas for improvement. Guests appreciate the clean, spacious rooms with beautiful sea views and comfortable beds. However, some rooms are described as outdated with particular issues in the bathrooms. Noise disturbances and dim lighting also detracted from the experience for some, indicating a need for renovations.
When it comes to cleanliness, the hotel generally maintains a high standard. Guests frequently commend the housekeeping staff for their effective and consistent service. Despite occasional issues like dirty hallways and utensils, the overall sentiment remains favorable due to the well-organized and clean accommodations.
The staff at H10 Tenerife Playa are often highlighted as one of the hotel's greatest assets. Guests consistently praise the friendly, attentive and multilingual staff with several team members receiving individual commendations. Their efforts contribute significantly to the positive overall experience, despite occasional less favorable interactions.
Free Wi-Fi at the hotel is generally reliable in public areas, but room connectivity issues were noted. Mobile phone reception is excellent throughout the property, adding to guest convenience. The gym, although having a great view, is small with limited equipment and its operating hours are not always convenient.
The hotel's swimming pools are a major highlight, appreciated for their beautiful and well-maintained spaces. However, the pool area can get crowded, making sunbed availability a challenge. The poolside bar and attentive staff enhance the overall enjoyment, though improvements in pool management and maintenance are suggested.
H10 Tenerife Playa's beachfront location is another standout feature, offering scenic views and easy access to the promenade. While some guests noted the natural beach's challenging conditions, the overall convenience and proximity to the sea add to the hotel's appeal.
The hotel is also recognized for its family-friendly environment and child-friendly staff. Despite limited children's entertainment options and concerns about overcrowding, the welcoming atmosphere and professional service make it a popular choice for families.
The nightlife around the hotel is vibrant with nearby bars and restaurants and guests enjoy the nightly entertainment provided by the hotel. However, there have been occasional reports of long waits for bar service.
Overall, H10 Tenerife Playa is praised for its superb location, friendly staff and enjoyable amenities, making it a desirable destination for travelers seeking a blend of relaxation and exploration by the sea.
Hotel with All Inclusive Packages
Hotel near Golf Courses
Beachfront Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Heated Pool
Guest Reviews
H10 Tenerife Playa, located in Puerto de la Cruz, Tenerife, promises an exceptional experience primarily driven by its superb location. Nestled right on the beachfront, the hotel offers stunning ocean views and direct access to the beautiful Lago Martiánez—a unique attraction featuring artificial lakes designed by renowned artist César Manrique. Guests frequently commend the central, tranquil setting of the hotel, which places them within easy walking distance of a bustling promenade lined with shops, restaurants and bars.
The strategic positioning of H10 Tenerife Playa allows convenient access to the city center, making it ideal for leisurely strolls or embarking on various excursions. The proximity to taxis and main streets adds to the ease of exploring the vibrant local area. Visitors particularly appreciate being right by the sea and within a pedestrian zone, ensuring a peaceful stay without the noise typical of busier areas.
The hotel's restaurant, boasting mesmerizing views of the ocean and nearby surfers, further enhances the guest experience, often mentioned alongside its diverse breakfast offerings. The two on-site swimming pools add to the enjoyment, offering great relaxation spots within the hotel's premises.
In essence, H10 Tenerife Playa stands out for its unparalleled location, combining coastal beauty with urban convenience, making it a fantastic choice for travelers looking to explore or simply relax by the sea.
The breakfast offerings at H10 Tenerife Playa receive high praise for their quality and diversity. Many guests enjoy the breakfast buffet, noting its abundant variety and generous portions. Highlights include the exceptional value and the international range of dishes with specific mentions of American pancakes and fresh natural juices. Dining with stunning sea views adds to the overall breakfast experience.
The breakfast buffet is consistently described as very good, very rich and plentiful. Several reviews emphasize the wide selection and excellent food quality. In particular, the breakfast is well-catered to English guests, offering a delightful variety that appeals broadly. Guests appreciated the pleasant and helpful breakfast staff, who contributed to making the morning meal experience enjoyable.
While most reviews are positive, a few guests mentioned the breakfast as being average or boring with little variation. There were also individual comments about specific issues like the quality of orange juice and the cleanliness of some dishes.
Overall, the breakfast at H10 Tenerife Playa is widely regarded as very good, offering plenty of choices and providing a satisfying start to the day amidst beautiful surroundings.
The dining experience at 'H10 Tenerife Playa' has garnered mixed reviews with a lot of positive feedback balanced by some criticisms. On the positive side, many guests found the dinner to be delicious, varied and of good quality with the buffet offering an extensive selection that caters to various nationalities. The food was described as tasty, diverse and fresh with some highlighting the dinner as a paradise and the H10 buffet as always excellent. The staff received commendations for their attentive service, adding to the overall pleasant dining experience.
However, not all reviews were glowing. Some guests found the dinner to be disappointing, citing a lack of variety and flavor. There were mentions of the food being repetitive and not meeting expectations for a hotel of this standard. The organization and quality of the dinner service also faced criticism with some noting that the buffet could be inadequate and poorly cooked at times.
Additionally, minor details such as expensive drinks, the necessity of booking dinners through an app and the exclusion of water from the half-board option detracted from the dining experience for some guests. Despite these drawbacks, the general consensus suggests that the dinner at 'H10 Tenerife Playa' offers a substantial variety with generally good quality, albeit with room for improvement in certain areas.
H10 Tenerife Playa offers a mixed experience when it comes to the rooms. On the positive side, guests repeatedly praised the clean and spacious nature of many rooms with consistent compliments about the rooms being well-maintained and cleaned on time. Additionally, many rooms come with breathtaking sea views and recent room improvements have been noted. Comfortable beds and excellent mattresses ensure a good night's sleep, complemented by decent room service and necessary facilities.
However, not all reviews were glowing. Some guests found the rooms to be outdated and in need of renovation, particularly the bathrooms. Complaints about the small size of the rooms were frequent, especially when accommodating more than two people. Issues like dim lighting, noise disturbances from neighboring rooms or industrial equipment and insufficient soundproofing contributed to a less-than-ideal stay for some guests. Instances of faulty equipment, such as problematic air conditioning and old TV sets, also surfaced in the reviews.
In summary, while the hotel's rooms are generally appreciated for their cleanliness and views, their dated decor and size can be a drawback for some, indicating a need for further renovations to meet all guests' expectations.
H10 Tenerife Playa has garnered mixed feedback regarding its beds with a notable emphasis on comfort. Many guests praised the beds, describing them as comfortable, very comfortable or even extremely comfortable. Numerous mentions highlight big and comfortable beds and the bedding itself has been noted as excellent. Several guests found the mattresses to be very good, contributing to a notably restful experience.
However, a few reviews pointed out issues with bed condition and comfort. Some guests experienced uncomfortable mattresses with a few noting that the beds were hard or that a mattress felt like a rock. Others mentioned specific problems such as individual beds being too small, beds squeaking or a double bed that was lumpy and sagged. There were also occasional comments about mattresses and bed frames being in bad condition, although in some cases, mattresses were changed upon request.
Overall, while a majority of guests seem to enjoy a comfortable sleep at H10 Tenerife Playa, a minority encountered some issues that affected their comfort.
H10 Tenerife Playa offers a largely positive experience when it comes to cleanliness with numerous guests noting clean and spacious rooms featuring new amenities. Many guests appreciated the housekeeping service, describing it as effective and well-organized, ensuring rooms were cleaned on time and to a good standard. The hotel's overall cleanliness was frequently highlighted with several reviews mentioning that everything was very clean, from the rooms to the common areas. The staff also received praise for their efforts in maintaining cleanliness and being helpful.
However, some guests noted inconsistencies in the cleanliness standards. Issues such as plates and utensils not being up to standard, occasional coffee stains on mugs and dirty hallways were mentioned. A few negative experiences included dirty rooms at check-in, finger marks on windows and finding unwelcome items like used razors and cockroaches.
Though maintenance issues were occasionally mentioned, the general sentiment about cleanliness remained largely favorable due to the effective housekeeping and clean accommodations. Overall, the positive remarks about cleanliness and staff efforts suggest that H10 Tenerife Playa generally maintains a good standard of cleanliness, despite some areas in need of attention.
The staff at H10 Tenerife Playa have consistently been highlighted as one of the hotel's greatest assets. Guests frequently mention the friendly, kind and attentive nature of the staff, spanning from the receptionists and cleaners to the restaurant and bar personnel. Names like Mario, Patricia, Pablo, Magdalena, Carmen, Antonio, Jose and Toño stand out, each receiving individual praise for their service and professionalism.
The reception team is particularly noted for their helpfulness and multilingual skills, striving to meet every guest's needs. The animation team and pool staff also add to the welcoming atmosphere, ensuring a pleasant stay for both adults and children. Attention to detail and constant efforts to assist guests seem to be a consistent theme among the staff.
While a few reviews mention less favorable interactions with some staff members, the overwhelming majority commend the team for their politeness, resourcefulness and friendliness. Their effort to make guests feel at home and the excellent treatment across various departments contribute significantly to a positive overall experience at the hotel.
H10 Tenerife Playa offers free Wi-Fi throughout the hotel with mobile phone reception being excellent in all areas. Guests found the Wi-Fi to be fast in many parts of the hotel, providing a good connection in public spaces. However, there were some issues with Wi-Fi in the rooms, where the signal didn't always reach and could be unreliable. Despite this, guests could still enjoy good internet access in most common areas. On a minor note, the hotel's app via QR code had some functional issues. Overall, the free Wi-Fi and strong mobile reception add to the convenience for visitors.
The gym at H10 Tenerife Playa presents a mixed bag of features. Despite being accessible and boasting a great view, it is a small space with only a few machines. While some reviewers appreciate its minimalist setup and believe it is sufficient, others feel it could benefit from more equipment and better ventilation. Additionally, the gym's operational hours, starting at 10 AM, have been noted as less convenient compared to typical early morning schedules. Nonetheless, for those who value a scenic workout spot, the gym's view adds a positive aspect to the experience.
H10 Tenerife Playa boasts a variety of swimming pools that guests find fantastic and well-maintained. The beautiful and pleasant pool area, nestled within the hotel's courtyard and surrounded by a garden, offers a relaxing oasis. Among the various pools, one is heated, making it a favorite spot for guests looking to enjoy a warm swim. The rooftop solarium and sun terrace on the 10th floor provide additional relaxation spaces with stunning views.
However, the pool area is often crowded, making it difficult to find available sunbeds, even early in the morning. Some guests noted that the pool is smaller than it appears in photos and could benefit from more maintenance and better management of pool rules and sunbed reservations. Despite these minor inconveniences, the friendly and attentive pool staff, including a lifeguard, contribute to a generally enjoyable experience.
The poolside bar remains open, adding to the overall pleasant atmosphere. The pool area is seen as one of the best parts of the hotel, despite its high occupancy and the occasional worn-out pool towels. Families can also enjoy a children's pool and the added safety of a lifeguard on duty.
In summary, the pools at H10 Tenerife Playa are a significant highlight, providing a mix of relaxation and enjoyment, although improvements in sunbed availability and pool management could enhance the overall guest experience.
H10 Tenerife Playa boasts an excellent location right by the sea and the pedestrian zone, making it incredibly convenient for beach lovers. Visitors appreciate its proximity and prime position on the waterfront, directly opposite the beach. It's situated right on the promenade, offering easy access to the scenic surroundings and nearby public pools designed by César Manrique.
While the hotel offers stunning beach views and is perfectly positioned on the first line of the beach in Puerto de la Cruz, some guests note the absence of a clear, easily accessible beach access from the hotel. Moreover, the natural beach in front can occasionally be challenging for bathing due to large waves and windy conditions.
Overall, guests find the location of H10 Tenerife Playa to be its standout feature with many highlighting the convenience of being close to the beach and the vibrant promenade. Despite slightly outdated facilities, the friendly staff and the hotel's proximity to the sea create a welcoming atmosphere for travelers.
H10 Tenerife Playa is praised for its child-friendly staff and family-friendly environment, making guests feel at home. The hotel offers amenities catering to all age groups, contributing to its reputation as a welcoming destination for families. Guests appreciate the professional service in the restaurant and the warm reception team, adding to the overall family-friendly experience. However, the lack of children's pools and limited entertainment options for kids are noted drawbacks and there have been concerns about overcrowding during the COVID period. Despite these issues, many families return annually for quiet vacations, underscoring the hotel's appeal.
The area surrounding H10 Tenerife Playa boasts a vibrant nightlife with plenty of nearby bars and restaurants conveniently located along a picturesque promenade. The hotel itself is situated on a pedestrian street, providing easy and safe access to local entertainment. Guests can enjoy an array of activities offered both during the day and night with nightly entertainment and shows organized specifically for them. The property is maintained in very good, clean condition, enhancing the overall guest experience. However, there have been occasional reports of long waits for service at the bar.
The H10 Tenerife Playa has sparked a range of opinions regarding its four-star rating with some guests feeling it falls short of expectations, suggesting it is more akin to a three-star hotel. The condition of the hotel, while clean and well-maintained, left some feeling it didn't measure up to the typical four-star standard. Guests have noted that the food quality and service were not always up to par, sometimes calling the culinary offerings low quality and complex. Additionally, experiences at check-in and the handling of certain issues were not always smooth, causing some dissatisfaction.
Despite these criticisms, other guests praised the hotel as a great four-star destination, especially highlighting the value for the price and the location in Martianez. The pools, in particular, were a hit among families with children. The varied food options, while sometimes described as low quality, were appreciated for their variety. Overall, H10 Tenerife Playa seems to offer a mixed experience with some guests finding it lives up to its four-star rating while others feel it lacks the luxury typically expected at this level.
H10 Tenerife Playa boasts a remarkable location directly facing the ocean, providing guests with stunning beachfront views. Positioned right on the beachfront, this hotel offers mesmerizing sea views that many guests find well worth the stay. The property's prime spot on the first line of the beach allows for an unparalleled experience with the beach and a water park situated conveniently nearby. The seafront location on the promenade further enhances the appeal, making it a favored choice for those seeking both relaxation and picturesque scenery.
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Location
The strategic positioning of H10 Tenerife Playa allows convenient access to the city center, making it ideal for leisurely strolls or embarking on various excursions. The proximity to taxis and main streets adds to the ease of exploring the vibrant local area. Visitors particularly appreciate being right by the sea and within a pedestrian zone, ensuring a peaceful stay without the noise typical of busier areas.
The hotel's restaurant, boasting mesmerizing views of the ocean and nearby surfers, further enhances the guest experience, often mentioned alongside its diverse breakfast offerings. The two on-site swimming pools add to the enjoyment, offering great relaxation spots within the hotel's premises.
In essence, H10 Tenerife Playa stands out for its unparalleled location, combining coastal beauty with urban convenience, making it a fantastic choice for travelers looking to explore or simply relax by the sea.
Breakfast
The breakfast buffet is consistently described as very good, very rich and plentiful. Several reviews emphasize the wide selection and excellent food quality. In particular, the breakfast is well-catered to English guests, offering a delightful variety that appeals broadly. Guests appreciated the pleasant and helpful breakfast staff, who contributed to making the morning meal experience enjoyable.
While most reviews are positive, a few guests mentioned the breakfast as being average or boring with little variation. There were also individual comments about specific issues like the quality of orange juice and the cleanliness of some dishes.
Overall, the breakfast at H10 Tenerife Playa is widely regarded as very good, offering plenty of choices and providing a satisfying start to the day amidst beautiful surroundings.
Dinner
However, not all reviews were glowing. Some guests found the dinner to be disappointing, citing a lack of variety and flavor. There were mentions of the food being repetitive and not meeting expectations for a hotel of this standard. The organization and quality of the dinner service also faced criticism with some noting that the buffet could be inadequate and poorly cooked at times.
Additionally, minor details such as expensive drinks, the necessity of booking dinners through an app and the exclusion of water from the half-board option detracted from the dining experience for some guests. Despite these drawbacks, the general consensus suggests that the dinner at 'H10 Tenerife Playa' offers a substantial variety with generally good quality, albeit with room for improvement in certain areas.
Rooms
However, not all reviews were glowing. Some guests found the rooms to be outdated and in need of renovation, particularly the bathrooms. Complaints about the small size of the rooms were frequent, especially when accommodating more than two people. Issues like dim lighting, noise disturbances from neighboring rooms or industrial equipment and insufficient soundproofing contributed to a less-than-ideal stay for some guests. Instances of faulty equipment, such as problematic air conditioning and old TV sets, also surfaced in the reviews.
In summary, while the hotel's rooms are generally appreciated for their cleanliness and views, their dated decor and size can be a drawback for some, indicating a need for further renovations to meet all guests' expectations.
Beds
However, a few reviews pointed out issues with bed condition and comfort. Some guests experienced uncomfortable mattresses with a few noting that the beds were hard or that a mattress felt like a rock. Others mentioned specific problems such as individual beds being too small, beds squeaking or a double bed that was lumpy and sagged. There were also occasional comments about mattresses and bed frames being in bad condition, although in some cases, mattresses were changed upon request.
Overall, while a majority of guests seem to enjoy a comfortable sleep at H10 Tenerife Playa, a minority encountered some issues that affected their comfort.
Cleanliness
However, some guests noted inconsistencies in the cleanliness standards. Issues such as plates and utensils not being up to standard, occasional coffee stains on mugs and dirty hallways were mentioned. A few negative experiences included dirty rooms at check-in, finger marks on windows and finding unwelcome items like used razors and cockroaches.
Though maintenance issues were occasionally mentioned, the general sentiment about cleanliness remained largely favorable due to the effective housekeeping and clean accommodations. Overall, the positive remarks about cleanliness and staff efforts suggest that H10 Tenerife Playa generally maintains a good standard of cleanliness, despite some areas in need of attention.
Staff
The reception team is particularly noted for their helpfulness and multilingual skills, striving to meet every guest's needs. The animation team and pool staff also add to the welcoming atmosphere, ensuring a pleasant stay for both adults and children. Attention to detail and constant efforts to assist guests seem to be a consistent theme among the staff.
While a few reviews mention less favorable interactions with some staff members, the overwhelming majority commend the team for their politeness, resourcefulness and friendliness. Their effort to make guests feel at home and the excellent treatment across various departments contribute significantly to a positive overall experience at the hotel.
Wi-Fi
Gym
Pool
However, the pool area is often crowded, making it difficult to find available sunbeds, even early in the morning. Some guests noted that the pool is smaller than it appears in photos and could benefit from more maintenance and better management of pool rules and sunbed reservations. Despite these minor inconveniences, the friendly and attentive pool staff, including a lifeguard, contribute to a generally enjoyable experience.
The poolside bar remains open, adding to the overall pleasant atmosphere. The pool area is seen as one of the best parts of the hotel, despite its high occupancy and the occasional worn-out pool towels. Families can also enjoy a children's pool and the added safety of a lifeguard on duty.
In summary, the pools at H10 Tenerife Playa are a significant highlight, providing a mix of relaxation and enjoyment, although improvements in sunbed availability and pool management could enhance the overall guest experience.
Beach
While the hotel offers stunning beach views and is perfectly positioned on the first line of the beach in Puerto de la Cruz, some guests note the absence of a clear, easily accessible beach access from the hotel. Moreover, the natural beach in front can occasionally be challenging for bathing due to large waves and windy conditions.
Overall, guests find the location of H10 Tenerife Playa to be its standout feature with many highlighting the convenience of being close to the beach and the vibrant promenade. Despite slightly outdated facilities, the friendly staff and the hotel's proximity to the sea create a welcoming atmosphere for travelers.
Family
Nightlife
4 Star
Despite these criticisms, other guests praised the hotel as a great four-star destination, especially highlighting the value for the price and the location in Martianez. The pools, in particular, were a hit among families with children. The varied food options, while sometimes described as low quality, were appreciated for their variety. Overall, H10 Tenerife Playa seems to offer a mixed experience with some guests finding it lives up to its four-star rating while others feel it lacks the luxury typically expected at this level.
Beachfront
Yes, H10 Tenerife Playa has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at H10 Tenerife Playa.
No, H10 Tenerife Playa doesn't allow dogs.
No, parking facilities aren't available at H10 Tenerife Playa.
Yes, H10 Tenerife Playa has a gym.
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