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Summary of reviewsHotel Marte is highly praised for its prime location, centrally situated in Puerto de la Cruz, making it convenient for exploring the city on foot. Its proximity to popular attractions, bus stations, restaurants and beaches is frequently highlighted by guests. The neighborhood is both vibrant and practical, offering nearby supermarkets and quiet streets for a tranquil stay.
The breakfast at Hotel Marte receives commendation for its variety, quality and service. Guests appreciate the extensive buffet selections and the freshness of the food. Attentive service, particularly from a friendly waitress named Beatriz, enhances the breakfast experience despite occasional minor issues such as slow refills and a small dining area that can become crowded.
Dinner at the hotel offers a mixed experience. For a reasonable price, the buffet-style dinner provides convenience and fresh, tasty options. However, the quality and variety could be improved, especially for vegetarians. Despite these drawbacks, the dining room's cleanliness and the staff's kindness contribute positively to the overall experience.
Cleanliness at Hotel Marte is a strong point with guests frequently noting the well-maintained rooms and common areas, such as the pool. Daily room cleaning and replacement of linens and towels are appreciated, although some guests mentioned outdated rooms that need renovation and better maintenance.
The staff is a significant highlight, consistently described as friendly, helpful and professional. Members like Belén, Beatriz, Luis and Miguel receive special mentions for their exceptional service, creating a welcoming and pleasant atmosphere throughout the hotel.
While the Wi-Fi is generally reliable in common areas and suitable for basic tasks, it can be inconsistent in the rooms with some guests experiencing weak signals and disconnections. Enhancing the Wi-Fi coverage and stability in all rooms could improve this aspect.
The gym facility, although clean, features outdated and sometimes broken equipment. Better signage and updates to the equipment would improve the guest experience. Similarly, the rooftop pool, praised for its views and cleanliness, could benefit from more comfortable chairs and extended hours, as it currently closes at 6 pm.
Hotel Marte's proximity to clean, accessible beaches is a boon for beach lovers with numerous beaches just a short walk away. However, parking can be challenging, especially during busy times. While free and affordable parking options are available nearby, the lack of a dedicated hotel parking area may require guests to plan ahead.
Families will find Hotel Marte to be accommodating with attentive and friendly service, particularly from staff members who go above and beyond to ensure a pleasant stay. This family-oriented approach, combined with its convenient location, cleanliness and welcoming staff, makes Hotel Marte a favorable choice for visitors to Puerto de la Cruz. Show more
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Categories
Hotel near Golf Courses
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Cheap Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Room Types
Double or Twin RoomThis attractive room has satellite TV, and a private bathroom. A fridge is available for an extra charge.
Single RoomThis attractive room has satellite TV, a fridge and a private bathroom. It overlooks an interior courtyard. There is an extra cost for use of the fridge.
Triple Room (3 Adults)This attractive room has satellite TV, a fridge and a private bathroom. A fridge is available for an extra charge.
Double Room with BalconyThis double room features a pool with a view. This double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 2 beds.
Superior Double RoomThe pool with a view is a top feature of this double room. This double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 2 beds.
Triple Room (2 Adults + 1 Child)This triple room features a pool with a view. Featuring free toiletries, this triple room includes a private bathroom with a bath. This triple room features a wardrobe and a flat-screen TV with satellite channels. The unit has 3 beds.
Triple Room with Balcony (3 Adults)The pool with a view is the standout feature of this triple room. Featuring free toiletries, this triple room includes a private bathroom with a bath. This triple room features a wardrobe and a flat-screen TV with satellite channels. The unit has 3 beds.
Triple Room with Balcony (2 Adults + 1 Child)The pool with a view is a top feature of this triple room. Featuring free toiletries, this triple room includes a private bathroom with a bath. This triple room features a wardrobe and a flat-screen TV with satellite channels. The unit has 3 beds.
Junior SuiteThe unit offers 2 beds.
Guest Reviews
7.7
Good
Location
Hotel Marte enjoys a highly praised location, perfectly situated for travelers wishing to explore Puerto de la Cruz on foot. Nestled centrally in the city, it boasts close proximity to the bus station, making it convenient for guests traveling in and out of the area. The hotel is a stone's throw away from popular attractions such as the Plaza del Charco, the waterfront, the beach and various dining and shopping options.
Guests frequently highlight its strategic position, calling it ideal for accessing all the city's main areas, including the historical center and popular tourist sites. For those interested in local eateries and nightlife, the hotel sits within a short walking distance of numerous restaurants, bars and cafes. Additionally, it offers easy access to the promenade and the bustling harbor.
The location is not only central but also practical with nearby supermarkets, pharmacies and ample parking facilities. Despite its central position, the hotel resides on a relatively quiet street, ensuring a tranquil stay. The unbeatable location, frequently described as perfect, makes Hotel Marte a prime choice for visitors looking to fully experience the charm and convenience of Puerto de la Cruz.
Breakfast
The breakfast experience at Hotel Marte has been positively received with a frequent mention of its extensive variety and abundance. Many guests appreciated the diverse buffet offerings, which included a wide selection of bread, eggs, fruit, cereals and beverages like coffee and juice. Most found the breakfast to be very good, complete and of high quality, often considering it a good value for the price paid.
The breakfast quality was often described as both delicious and fresh with some guests highlighting specific items such as fresh churros. The attentive service provided by the staff, particularly by a friendly waitress named Beatriz, was praised for enhancing the breakfast experience. Cleanliness was also noted with clean dishes and well-kept facilities.
However, a few guests mentioned areas for improvement. Some found the breakfast to be monotonous or basic, while others commented on occasional slow food refills and the small size of the breakfast room, which could become crowded at peak times. There were also mentions of cold breakfast items and the occasional use of canned fruit in the fruit salad, which some guests found less appealing.
Despite these minor issues, the breakfast at Hotel Marte overall received positive feedback for its variety, quality and service, making it a highlight of the stay for many visitors.
Dinner
Guests at Hotel Marte have mixed feelings about the dinner experience. For €15, the buffet-style dinner is a convenient and reasonably priced option with many guests finding the food to be delicious and fresh. The evening menu is frequently updated and there are positive remarks about the varied breakfast and dinner options. The dining room, described as clean and comfortable, adds to the overall pleasant experience and the kind staff enhance the service.
However, several guests noted that the dinner quality and variety could be improved. For vegetarians and those seeking a more diverse selection, the offerings can be quite limited. Some guests also felt that the dinner buffet's quality did not match the online advertisement and there were comments on the limited and sometimes barely edible options available.
While dinner is generally good for the price and some guests appreciated the inclusion of dinner in their stay, there's a consensus that a more extensive and higher-quality selection would significantly elevate the dining experience at Hotel Marte.
Rooms
Hotel Marte offers a mixed experience when it comes to the quality of its rooms. On the positive side, many guests appreciated that the rooms were generally clean and functional with daily cleaning services enhancing the overall hygiene. Comfortable beds and spacious layouts in some rooms contributed to a restful stay, while some rooms even boasted beautiful views and balconies, adding to the central location's charm.
However, guests frequently mentioned that the rooms are in need of renovation and modernization. Many rooms were described as old-fashioned and showing signs of wear and tear. The lack of air conditioning was a common complaint, leading to uncomfortable stays, especially during warmer periods. Ventilation issues were often highlighted with some rooms becoming stuffy and hot. Noise was another significant concern with several rooms lacking soundproofing and being subject to both street noise and internal hotel sounds.
Room sizes varied with numerous mentions of very small and dark rooms, particularly those located in the basement or facing interior courtyards. These smaller rooms often lacked natural light and had issues like outdated furniture and limited amenities, such as the absence of fridges and TVs. Some guests also noted unpleasant smells in their rooms and inadequate temperature control, leading to an overall lack of comfort.
In summary, while Hotel Marte's rooms have potential with functional and clean aspects, substantial improvements are needed in terms of modernization, ventilation and room size to ensure a comfortable and pleasant stay for all guests.
Beds
The guests at Hotel Marte have mixed opinions about the beds, but there's a noticeable inclination towards comfort in many reviews. Several guests appreciated the beds, describing them as large, comfortable and in perfect condition. Words like "comfortable bed" and "very comfortable beds" appear frequently, suggesting that many guests found their sleeping arrangements satisfactory.
However, there are repeated concerns about the beds being outdated and saggy. Some guests mentioned that the mattresses felt cheap and uncomfortable with remarks about beds being old and shaky. There are also comments about the beds being very uncomfortable, too firm or sinking, indicating inconsistency in bed quality. Issues with pillows being too soft or high were also noted.
While there are praise-worthy mentions of good and comfortable bedding and mattresses, the recurring theme of outdated and uncomfortable mattresses suggests that Hotel Marte would benefit from refreshing their bedding to meet a higher standard of comfort consistently.
Cleanliness
The cleanliness of Hotel Marte is frequently highlighted by guests with numerous reviews praising the consistent maintenance and overall cleanliness of the hotel. The rooms are described as very clean, well-maintained and tidied every day by an efficient and dedicated cleaning staff. Facilities such as the pool and common areas are also noted for their cleanliness and upkeep.
While the majority of reviews commend the daily room cleaning, spotlessly clean bathrooms and the clean and fresh fragrance in rooms, some guests noted specific areas for improvement, such as outdated rooms, the need for better maintenance of bathrooms and the occasional lack of toiletries. The cleanliness of linens and towels generally received positive remarks with towels being replaced routinely.
In summary, Hotel Marte receives high marks for its cleanliness, from the rooms to the overall facilities, making it a solid choice for guests prioritizing hygiene and maintenance in their accommodation.
Staff
At Hotel Marte, the reviews highlight an impressively friendly and attentive staff that enhances the guest experience. Consistently described as helpful, polite and professional, the reception team, in particular, receives high praise for their exceptional service and friendliness, making guests feel well cared for. Belén and Bea stand out for their great treatment with Beatriz in the breakfast hall being noted for her kindness and attentive service.
The kitchen and waiting staff are recognized as especially friendly and helpful, contributing positively to dining experiences. The spa team is also appreciated for their lovely and attentive service, ensuring a relaxing environment for guests. Luis and Miguel receive special mentions for their exemplary contributions.
Overall, the staff's attitude is a significant highlight with many reviews mentioning the excellent general attitude, warmth and willingness to assist with any needs. The friendliness, smiley demeanor and attentive nature of the staff, from housekeeping to reception, create a welcoming and pleasant atmosphere throughout the hotel. Ratings often reflect not only the professionalism of the team but also their genuine care and dedication to making guests' stays enjoyable.
Wi-Fi
Hotel Marte offers generally positive Wi-Fi experiences, making it suitable for business travelers looking for a reliable internet connection. Reviews highlight that the Wi-Fi works well in common areas such as the lobby and breakfast room, providing fast and efficient speeds suitable for working and business meetings. Guests noted good Wi-Fi access overall with the network being useable for basic browsing and work tasks.
However, the Wi-Fi strength and reliability can be inconsistent, particularly in the hotel rooms. Some guests experienced weak signals, occasional disconnections and areas where the Wi-Fi did not reach at all. There were suggestions for the installation of signal amplifiers to improve coverage in more remote parts of the hotel. While the common areas have strong and effective Wi-Fi, those needing consistent in-room internet might find the service lacking. An overall reliable option for general internet use, Hotel Marte's Wi-Fi has room for improvement, particularly in extending its reach and stability to all rooms.
Gym
Hotel Marte offers a gym facility for its guests, although experiences with it are quite mixed. Visitors have highlighted that while the gym is clean and provides basic amenities, the equipment is notably old and in some cases, broken. Some guests were disappointed to find key pieces of equipment missing, such as a treadmill and commented on the overall outdated state of the facilities. Additionally, there appears to be an issue with signage, making the pool and gym somewhat difficult to locate. Despite these shortcomings, there were mentions of the gym being of good quality and serving its purpose for basic workouts. However, it's important to note that there have been instances where guests reported the gymnasium being closed or non-existent, suggesting possible inconsistencies in availability.
Pool
Hotel Marte features a rooftop pool that guests frequently highlight for its excellent views, offering a picturesque spot for relaxation and sunbathing. Multiple pool areas across different levels add variety to the swimming and lounging experience. The clean and well-maintained pool areas provide a pleasant environment, despite the pool itself being noted as very small by many visitors.
A gym near the pool allows guests to complement their swim with a workout session and a solarium offers a nice spot to unwind. The pool area, while touted as great, can get quite crowded. Additionally, some guests have pointed out that the pool chairs are not very comfortable and cleanliness at times has been an issue.
The pool is supervised by a lifeguard, which is a reassuring feature, but the restricted schedule – closing at 6 pm – might be inconvenient for some. Although the rooftop pool is often praised, there are mixed experiences regarding its condition with reports of algae and closure during certain stays. Despite these occasional drawbacks, the rooftop pool with its stunning views remains a memorable aspect of Hotel Marte.
Beach
Hotel Marte enjoys a prime location for beach lovers with numerous beautiful beaches situated just a short distance away. The nearest beaches are described as good and clean and are easily accessible. Guests frequently highlight the convenience of being close to the coast with many mentioning it's only a ten-minute walk to reach a wonderful beach. The area benefits from a well-connected beach zone, featuring good restaurants, a nice park and ample parking facilities nearby. Overall, the proximity to the coast and the quality of nearby beaches make Hotel Marte a favorable choice for those seeking a beachside escape.
Parking
Travelers to Hotel Marte will find a variety of experiences regarding parking with several options and some challenges. For those who prioritize free parking, there are several instances of free parking available within walking distance, often highlighted by previous guests. It's possible to find public parking nearby and there's even a huge parking lot on the oceanfront, which could be a scenic bonus.
However, parking can also be difficult, especially on weekends or in the evenings when spaces fill quickly. While some guests found parking easy to find and conveniently located, others noted that the lack of a dedicated hotel parking area and the absence of private parking options posed challenges. Guests should be prepared to hunt for spots, occasionally relying on paid parking options which were noted to be affordable at about 3 Euros a day.
In some reviews, guests mentioned experiencing problems associated with finding parking with comments about the availability fluctuating. For those staying at Hotel Marte, it's best to plan ahead, perhaps researching nearby parking options before arrival and keeping an eye out for public lots within walking distance to ensure a smoother check-in experience.
Family
Hotel Marte has garnered positive feedback for its excellent attention to detail and family-oriented approach. Guests have repeatedly praised the family-friendly staff, particularly highlighting the warm and attentive service from Belén at the reception and Beatriz at the restaurant. The hotel is often described as family oriented, ideal for those traveling with children and the family atmosphere is a recurring theme in guest reviews. However, there are some drawbacks for larger families with mentions that the rooms can feel cramped and it may not be suitable or welcoming for families of five. Despite this occasional inconvenience, many found the hotel to be very good for family trips and highly recommended it for its comfortable environment, perfect location and accommodating staff. The personal attention from the hotel employees and the vibrant family beach nearby add to the charm, making Hotel Marte a preferred choice for families looking for a relaxed and child-friendly vacation spot.
Nightlife
Hotel Marte, nestled close to the city center, offers its guests a vibrant night scene with numerous bars and restaurants within walking distance. Situated near Plaza del Charco, the area brims with social energy and entertainment, making it an ideal spot for those looking to enjoy tapas or dinner. The locale is bustling with locals frequenting the nearby pubs and bars, contributing to an animated atmosphere.
However, the hotel's proximity to these lively areas comes with significant downsides. The street noise, particularly from nearby restaurants and pubs, can be quite disruptive, often extending into the early hours with sounds of merchandise deliveries, street fighting and other disturbances. For some visitors, the noise proved unbearable, severely impacting their ability to sleep. Despite its convenient location for nightlife seekers, the noise level remains a critical factor to consider when planning a stay at Hotel Marte.
3 Star
Hotel Marte is a city hotel that aptly fits the three-star category, offering good value for its rating. While its amenities are basic and in line with typical three-star standards, it provides essential comfort and services that meet guests' expectations. The well-maintained roof pool and breakfast offerings align with what one would expect from a hotel of this class. Despite some areas needing improvement, such as general updates and the absence of an evening buffet that was previously advertised, the hotel's affordability and great staff add to its appeal. Ideal for budget-conscious travelers, Hotel Marte ensures a satisfactory stay without frills, delivering exactly what one would expect from a three-star establishment.
Business
Hotel Marte provides a generally positive experience for business travelers owing to its convenient location and respected brand. Guests have commended the strong and reliable WiFi and the facility's efficient infrastructure, both of which are crucial for business activities. The hotel meets basic business needs and is considered adequate and comfortable for corporate stays.
However, some aspects could be improved. The rooms lack adequate working space, including a proper desk and suitable lighting for tasks, making prolonged work somewhat challenging. Additionally, the available business amenities are limited, which might make it less ideal for those requiring extensive facilities.
Despite these drawbacks, the high level of service provided by the staff has been highly praised, ensuring a pleasant stay for business travelers.
Outdoor Pool
The outdoor pool at Hotel Marte stands out as a notable feature enjoyed by many guests. Positioned on the rooftop, the pool offers a pleasant and relatively peaceful environment. Although it is on the smaller side, visitors appreciate its good maintenance and the presence of a lifeguard, ensuring a safe and clean swimming experience. Overall, the rooftop setting provides a nice and quiet spot to relax.
Yes, Hotel Marte has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Hotel Marte.
No, Hotel Marte doesn't allow dogs.
No, parking facilities aren't available at Hotel Marte.