Aparthotel Costa Volcán & Spa
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Summary of reviewsAparthotel Costa Volcán & Spa, situated in the heart of Puerto del Carmen, is lauded for its exceptional location. Guests appreciate the convenience of being within walking distance to beaches, shops, bars, restaurants and the old town, enabling easy access to both serene shores and vibrant nightlife. The accommodating and friendly staff further enhance the overall positive experience at the hotel.
While breakfast receives mixed reviews, many guests enjoy the friendly service and value offered. The pool bar and café are highlighted for their excellent value and satisfactory snack options. The central location also allows easy exploration of nearby dining facilities.
Accommodations at the Aparthotel are generally spacious, clean and well-equipped with some apartments offering stunning sea views. Although some guests report issues with noise and infrequent cleaning services, the majority commend the cleanliness and comfort of the apartments. The well-maintained pool area and friendly reception staff also contribute to a pleasant stay.
Cleanliness is a standout feature, consistently praised by guests. The diligent cleaning staff ensure that both rooms and common areas, including the pool, are spotless. Minor criticisms include occasional lapses in cleaning frequency and some dated facilities, but these are outweighed by the overall high standards.
The exemplary service provided by the staff is a significant asset, receiving continuous praise for friendliness, attentiveness and professionalism. This positive interaction extends from reception to the bar and cafeteria, enhancing the guest experience.
The Wi-Fi service, however, receives mixed feedback. While it is free, many guests find it slow and unreliable, requiring extra payment for a better connection. For travelers who prioritize other amenities, this may be a minor issue.
The spa facilities, limited to jets in the pool operational for just an hour daily, often fall short of guests' expectations. However, the excellent pool area compensates, noted for its cleanliness, serene atmosphere and inviting pool bar. Some guests mention the need for more sunloungers and parasols, but generally, the pool is seen as a valuable feature.
Proximity to beautiful beaches like Playa Chica is a major draw. The short walk to the beach allows guests to effortlessly enjoy both the pool and the shore. Additionally, the beds receive a favorable mention for their comfort, although a few guests find them too hard or experience issues like creaking.
Accessibility is a significant focus with easy parking, an elevator serving all floors and amenities catering to guests with disabilities. Cleanliness remains consistent throughout the hotel, including the accessible rooms and pool area.
Aparthotel Costa Volcán & Spa, despite minor drawbacks like Wi-Fi issues and limited spa facilities, is praised for its excellent location, friendly staff, high cleanliness standards and overall comfort, making it a favorable choice among travelers.
Categories
While breakfast receives mixed reviews, many guests enjoy the friendly service and value offered. The pool bar and café are highlighted for their excellent value and satisfactory snack options. The central location also allows easy exploration of nearby dining facilities.
Accommodations at the Aparthotel are generally spacious, clean and well-equipped with some apartments offering stunning sea views. Although some guests report issues with noise and infrequent cleaning services, the majority commend the cleanliness and comfort of the apartments. The well-maintained pool area and friendly reception staff also contribute to a pleasant stay.
Cleanliness is a standout feature, consistently praised by guests. The diligent cleaning staff ensure that both rooms and common areas, including the pool, are spotless. Minor criticisms include occasional lapses in cleaning frequency and some dated facilities, but these are outweighed by the overall high standards.
The exemplary service provided by the staff is a significant asset, receiving continuous praise for friendliness, attentiveness and professionalism. This positive interaction extends from reception to the bar and cafeteria, enhancing the guest experience.
The Wi-Fi service, however, receives mixed feedback. While it is free, many guests find it slow and unreliable, requiring extra payment for a better connection. For travelers who prioritize other amenities, this may be a minor issue.
The spa facilities, limited to jets in the pool operational for just an hour daily, often fall short of guests' expectations. However, the excellent pool area compensates, noted for its cleanliness, serene atmosphere and inviting pool bar. Some guests mention the need for more sunloungers and parasols, but generally, the pool is seen as a valuable feature.
Proximity to beautiful beaches like Playa Chica is a major draw. The short walk to the beach allows guests to effortlessly enjoy both the pool and the shore. Additionally, the beds receive a favorable mention for their comfort, although a few guests find them too hard or experience issues like creaking.
Accessibility is a significant focus with easy parking, an elevator serving all floors and amenities catering to guests with disabilities. Cleanliness remains consistent throughout the hotel, including the accessible rooms and pool area.
Aparthotel Costa Volcán & Spa, despite minor drawbacks like Wi-Fi issues and limited spa facilities, is praised for its excellent location, friendly staff, high cleanliness standards and overall comfort, making it a favorable choice among travelers.
Apartment near The Beach
Apartment with Spa
Apartment with Swimming Pool
Outdoor Pool
Cheap Apartment
Accessible Apartment
Apartment with Outdoor Pool
Guest Reviews
Nestled in the heart of Puerto del Carmen, Aparthotel Costa Volcán & Spa boasts an enviable location. Guests rave about its centrality with everything from beaches to the bustling old town within easy walking distance. The hotel sits close to a variety of shops, bars, restaurants and supermarkets, making it a prime spot for those looking to dive into local amenities. Convenience is a key highlight, as guests appreciate the proximity to both the serene shores and vibrant nightlife, providing the perfect base for exploring the area. Beyond location, the hotel garners praise for its friendly and helpful staff, contributing to an overall pleasant stay. Whether guests are there for a short break or a longer holiday, the combination of excellent location and welcoming service makes Aparthotel Costa Volcán & Spa a favored choice among travelers.
The breakfast experience at Aparthotel Costa Volcán & Spa garners mixed feedback from guests. Many appreciated the inclusion of breakfast in their stay, describing it as delicious, lovely and great. Guests favorably noted the friendly service at the café and the value offered at the pool bar. The coffee served at breakfast received particular praise for its excellence.
However, several guests found the breakfast options to be limited and basic with some expressing dissatisfaction over the lack of variety and poor alignment with the menu. The cafeteria-style service, which involves choosing from a few set options rather than a buffet, was noted with some finding it sufficient and satisfactory for the price, while others felt it was inadequate and poor in comparison.
Overall, the breakfast is seen as a decent, if not stellar, addition to a stay at the hotel with the quality of food sparking divided opinions among visitors.
The Aparthotel Costa Volcán & Spa boasts a convenient central location, making it easy for guests to venture out and explore nearby dining options, bars and restaurants. The hotel itself offers a range of dining experiences that generally receive positive feedback. Guests often compliment the excellent food served at the pool bar with many noting that the cafe/bar provides good value for money. The snack food is consistently described as satisfactory and guests appreciate the affordable and quality offerings available without needing to leave the hotel premises. Overall, the dining services at the Aparthotel Costa Volcán & Spa provide a pleasant and budget-friendly option for visitors.
Aparthotel Costa Volcán & Spa offers guests accommodation that is generally spacious and well-equipped, providing a comfortable base for exploring Puerto del Carmen. Visitors frequently noted the cleanliness of both rooms and facilities with some highlighting modern and bright interiors while others described the apartments as simple and dated yet adequately maintained.
The apartments are described as basic but providing all the necessary amenities for a pleasant stay, including a kitchen and terrace and some boasting dramatic sea views. The complex is strategically located, offering easy access to the beach, shops and restaurants, making it an attractive option for those seeking convenience.
However, several guests mentioned noise issues, especially from rooms facing the main road or situated near bars, making earplugs essential for a good night’s sleep. Some also noted that room cleaning services were infrequent during their stay. Despite these minor drawbacks, the majority of guests were satisfied with the spaciousness and comfort of the apartments and appreciated the friendly reception staff and the well-maintained pool area. Overall, it provides a comfortable and clean environment for a no-frills stay in a great location.
Aparthotel Costa Volcán & Spa receives generally positive feedback regarding its beds with many guests highlighting the comfort and quality of the mattresses and bedding. Numerous guests found the beds to be very comfortable, often describing them as big and comfy and noting that the bedding was of good quality. Some mentioned that the pillows were soft, aligning well with the overall comfort of the beds.
However, there were a few mentions of discomfort with some finding the mattresses too hard or the pillows too thin. A small number of guests also noted issues like creaking beds and old sheets, which slightly detracted from their experience. On the whole, the beds are appreciated for their comfort, even if there are occasional critiques about specific details and preferences.
Aparthotel Costa Volcán & Spa garners high praise for its exceptional cleanliness from numerous reviews. Guests frequently noted that the rooms and facilities are consistently very clean and well-maintained. Apartments are described as spotless and tidy, ensuring a comfortable stay.
The cleaning staff is often commended for their excellent service and friendliness, contributing to spotless rooms and well-kept outside areas, including a meticulously maintained pool area. The apartments are cleaned routinely with some reports of cleaning occurring every second day. However, there were mentions of occasional lapses such as apartments only being cleaned once a week or the lack of basic amenities like hand soap and hair dryers.
Despite a few comments about the facilities being somewhat dated or in need of more frequent cleaning, the overall impression is one of a well-organized, clean and comfortable environment. The hotel's cleanliness extends to common areas as well with public spaces being described as clean and tidy.
Overall, Aparthotel Costa Volcán & Spa offers a clean and welcoming atmosphere, supported by diligent and friendly staff, making it a reliable choice for travelers seeking a spotless and comfortable stay.
The staff at Aparthotel Costa Volcán & Spa consistently receive high praise for their friendliness, helpfulness and professionalism. Reviewers frequently highlight the excellent and attentive service provided by the staff, particularly at the reception, bar and cafeteria. Words like friendly, lovely and amazing appear repeatedly, emphasizing the warm and welcoming atmosphere created by the employees.
The reception staff are noted for being available around the clock, ensuring that guests' needs are met day and night. Specific individuals such as Anna and Esperanza are mentioned for their exceptional service, underscoring the personal touch provided by the team.
Cleanliness and maintenance are other strong points with cleaning staff being described as excellent and always around to ensure a well-kept environment. The bar and restaurant staff also receive favorable mentions, contributing to an overall positive experience.
Despite a few isolated comments about indifference and poor bar service, the overwhelming sentiment is that the staff are a significant asset to the hotel, making stays enjoyable and stress-free. Whether it’s at the reception desk, around the hotel premises or providing room service, the employees’ efforts and positive attitudes leave a lasting impression on guests.
The Wi-Fi experience at Aparthotel Costa Volcán & Spa has received mixed feedback from guests. While the internet is free, many have found the connection to be consistently poor and unreliable. Descriptions such as slow, weak and quite bad were commonly used. Some guests noted that the Wi-Fi was slow in the rooms and that they had to pay extra for a more powerful add-on or for a faster speed, which was described as very expensive.
Despite these issues, some guests did find the internet to be perfect. However, this seems to be an exception rather than the rule.
On a brighter note, the apart-hotel itself was described as very clean with friendly staff, particularly in the barista area. For guests willing to overlook the Wi-Fi issues, the accommodation is considered worth the price, especially if the primary need is not dependent on robust internet connectivity.
The spa facilities at Aparthotel Costa Volcán & Spa have received mixed feedback from guests. Many reviews highlight the limited nature of the spa amenities, which primarily consist of jets over a section of the swimming pool and are operational for only one hour daily, from 12 to 1 pm. Some guests believe the label "spa" is misleading due to the minimal offerings and limited hours. Despite the spa description, the actual experience seems to fall short of expectations for many with mentions of the area not being well-maintained and instances where the spa was not available at all. In contrast, guests consistently note that the accommodation overall is clean and easily accessible.
Aparthotel Costa Volcán & Spa boasts a commendable pool area that garners positive feedback from guests, who frequently highlight its cleanliness and well-maintained conditions. The spacious layout and extended hours of operation add to the convenience and appeal of the swimming experience. Many reviewers appreciate the peaceful environment and the inviting pool bar area, which provides good value and a friendly atmosphere.
Although the pool area consistently receives praise for being lovely and clean, there are some areas for improvement. Guests have noted the lack of sunloungers and parasols, which limits shaded seating and comfort around the pool. Additionally, the absence of pool towels and the early closing hour of 6 PM are minor inconveniences mentioned by visitors.
Despite these drawbacks, the pool itself is often described as fantastic, amazing and a great feature of the property. The well-maintained amenities and the serene ambiance make it a relaxing spot for many guests. The direct access to the pool from ground-floor apartments is another frequently appreciated feature, enhancing the overall guest experience at Aparthotel Costa Volcán & Spa.
Aparthotel Costa Volcán & Spa boasts a prime location near several beautiful beaches, offering guests easy access to the coast. The hotel is just a short five-minute walk from the beach, making it convenient for those looking to enjoy the sand and surf. Guests appreciate the proximity to Playa Chica beach, as well as the availability of other top beaches nearby. Not only are the rooms said to be perfect, but the clean beachside pool also adds to the appeal. The beachfront location ensures that visitors can effortlessly blend relaxation by the pool with spontaneous trips to the shore. Overall, the beach is a key highlight for those staying at this hotel, combining ease of access with the allure of a seaside retreat.
'Aparthotel Costa Volcán & Spa' offers a welcoming environment for guests with disabilities, prioritizing easy access and comfort throughout their stay. Highlights include easy parking and an elevator serving all floors, ensuring convenient access to all parts of the hotel. The accessible apartments are adequately equipped, featuring spacious rooms, comfortable beds and clean environments. Although the accessible room includes a shower seat, it lacks support bars. Nevertheless, the accessible design allows easy access to the main street and amenities around the area. The addition of a PS lift and availability of mobility scooters further enhance mobility for all guests. The hotel's cleanliness standards are noteworthy, applying to both rooms and outside areas, including a well-maintained pool.
The outdoor pool area at Aparthotel Costa Volcán & Spa consistently receives praise for its cleanliness and thoughtful layout. Guests frequently describe the pool and surrounding areas as very clean and well-maintained, making for an inviting and pleasant environment. Despite being described as small by some, others appreciate its charm and consider it nice and lovely. The pool bar area also garners positive mentions, adding to the overall enjoyable atmosphere. While there are a few comments about the need for updated mattresses and poolside beds, as well as the fact that the pool is not heated, the general sentiment remains favorable with many emphasizing the meticulous upkeep and pleasant common areas.
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Location
Breakfast
However, several guests found the breakfast options to be limited and basic with some expressing dissatisfaction over the lack of variety and poor alignment with the menu. The cafeteria-style service, which involves choosing from a few set options rather than a buffet, was noted with some finding it sufficient and satisfactory for the price, while others felt it was inadequate and poor in comparison.
Overall, the breakfast is seen as a decent, if not stellar, addition to a stay at the hotel with the quality of food sparking divided opinions among visitors.
Dinner
Rooms
The apartments are described as basic but providing all the necessary amenities for a pleasant stay, including a kitchen and terrace and some boasting dramatic sea views. The complex is strategically located, offering easy access to the beach, shops and restaurants, making it an attractive option for those seeking convenience.
However, several guests mentioned noise issues, especially from rooms facing the main road or situated near bars, making earplugs essential for a good night’s sleep. Some also noted that room cleaning services were infrequent during their stay. Despite these minor drawbacks, the majority of guests were satisfied with the spaciousness and comfort of the apartments and appreciated the friendly reception staff and the well-maintained pool area. Overall, it provides a comfortable and clean environment for a no-frills stay in a great location.
Beds
However, there were a few mentions of discomfort with some finding the mattresses too hard or the pillows too thin. A small number of guests also noted issues like creaking beds and old sheets, which slightly detracted from their experience. On the whole, the beds are appreciated for their comfort, even if there are occasional critiques about specific details and preferences.
Cleanliness
The cleaning staff is often commended for their excellent service and friendliness, contributing to spotless rooms and well-kept outside areas, including a meticulously maintained pool area. The apartments are cleaned routinely with some reports of cleaning occurring every second day. However, there were mentions of occasional lapses such as apartments only being cleaned once a week or the lack of basic amenities like hand soap and hair dryers.
Despite a few comments about the facilities being somewhat dated or in need of more frequent cleaning, the overall impression is one of a well-organized, clean and comfortable environment. The hotel's cleanliness extends to common areas as well with public spaces being described as clean and tidy.
Overall, Aparthotel Costa Volcán & Spa offers a clean and welcoming atmosphere, supported by diligent and friendly staff, making it a reliable choice for travelers seeking a spotless and comfortable stay.
Staff
The reception staff are noted for being available around the clock, ensuring that guests' needs are met day and night. Specific individuals such as Anna and Esperanza are mentioned for their exceptional service, underscoring the personal touch provided by the team.
Cleanliness and maintenance are other strong points with cleaning staff being described as excellent and always around to ensure a well-kept environment. The bar and restaurant staff also receive favorable mentions, contributing to an overall positive experience.
Despite a few isolated comments about indifference and poor bar service, the overwhelming sentiment is that the staff are a significant asset to the hotel, making stays enjoyable and stress-free. Whether it’s at the reception desk, around the hotel premises or providing room service, the employees’ efforts and positive attitudes leave a lasting impression on guests.
Wi-Fi
Despite these issues, some guests did find the internet to be perfect. However, this seems to be an exception rather than the rule.
On a brighter note, the apart-hotel itself was described as very clean with friendly staff, particularly in the barista area. For guests willing to overlook the Wi-Fi issues, the accommodation is considered worth the price, especially if the primary need is not dependent on robust internet connectivity.
Spa
Pool
Although the pool area consistently receives praise for being lovely and clean, there are some areas for improvement. Guests have noted the lack of sunloungers and parasols, which limits shaded seating and comfort around the pool. Additionally, the absence of pool towels and the early closing hour of 6 PM are minor inconveniences mentioned by visitors.
Despite these drawbacks, the pool itself is often described as fantastic, amazing and a great feature of the property. The well-maintained amenities and the serene ambiance make it a relaxing spot for many guests. The direct access to the pool from ground-floor apartments is another frequently appreciated feature, enhancing the overall guest experience at Aparthotel Costa Volcán & Spa.
Beach
Accessible
Outdoor Pool
Yes, Aparthotel Costa Volcán & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Aparthotel Costa Volcán & Spa.
No, Aparthotel Costa Volcán & Spa doesn't allow dogs.
No, parking facilities aren't available at Aparthotel Costa Volcán & Spa.
No, Aparthotel Costa Volcán & Spa doesn't have a gym.
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