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Summary of reviewsHotel THB Flora garners considerable acclaim for various aspects, making it an appealing choice for travelers looking for both convenience and a pleasant stay. Its prime location in Puerto del Carmen offers a tranquil setting above the old town, providing easy access to several restaurants, bars, shops and the historic harbor, while maintaining a quiet atmosphere perfect for relaxation. The hotel's proximity to the airport and efficient road connections make it a suitable base for exploring Lanzarote. Some may find the steep hill challenging and the 20-minute walk to the beach lengthy, but these factors are often overshadowed by the tremendous value for money, cleanliness and well-maintained facilities.
The breakfast buffet at Hotel THB Flora receives largely positive reviews, praised for its variety and inclusion of dietary options such as dairy-free and gluten-free choices. The diverse selection, featuring everything from hot food to fresh fruits, satisfies a wide range of tastes and the terrace dining option overlooking the pool and sea adds to the delightful experience. While there are occasional criticisms concerning limited breakfast hours and particular items like bread and juice, the overall appreciation for the hearty and abundant breakfast outweighs the negatives.
Dinner at the hotel also earns praise for its themed evenings and varied buffet that includes well-prepared dishes and appealing options for different cuisines. Though some guests mention repetitive menus and mediocre quality, the reasonably priced half-board options and positive dining atmosphere—enhanced by polite staff—contribute to a generally satisfactory experience. Criticisms about separate drink charges and occasional lukewarm dishes are noted but are relatively minor against the backdrops of commendations.
Rooms at Hotel THB Flora are frequently lauded for their spaciousness and suitability for families with junior suites and apartments offering additional comforts like balconies and kitchen facilities. Cleanliness is generally upheld with many appreciating the regular upkeep and modern decor. Nonetheless, some guests face issues with room maintenance, such as ants, noise or outdated features and the privacy concern in rooms facing footpaths is a noted drawback.
Cleanliness throughout the hotel is typically praised with many guests describing the premises as well-maintained and compliant with sanitation standards. Instances of insufficient cleaning, like occasional dirty sheets or neglected balconies, do exist but are rare compared to the overall positive feedback.
The staff at Hotel THB Flora are frequently singled out for their friendliness, professionalism and dedication. Guests often praise the attentiveness and helpfulness of various team members, although a few isolated incidents of unhelpful behavior, especially at the reception, have been reported. Overall, the warmth and accommodating nature of the staff significantly enhance the guest experience.
WiFi offerings receive mixed reactions. While many guests appreciate the free access and generally reliable signal, others report intermittent connectivity issues and occasional dissatisfaction with the need for extra payments in certain areas. Despite these concerns, the WiFi service is viewed as functional by most visitors.
The hotel's gym is basic and somewhat outdated but provides a functional space for a quick workout. Similarly, the pool area receives mixed reviews; guests highlight the spacious, clean and heated pools with plenty of sunbeds and a pleasant atmosphere, though some mention crowding, noise and early closure as drawbacks. Nonetheless, the well-maintained pools with sea views remain a favorite feature among many.
Perfect for families, Hotel THB Flora offers excellent facilities for children, including heated pools, a kids' pool area and a playground. The family-friendly environment, complemented by engaging entertainment programs and animation staff, ensures a relaxing and enjoyable experience for families, adding to the hotel's overall appeal. Show more
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Categories
Hotel near Golf Courses
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Superior Studio (2 Adults)This studio has a kitchenette.
Superior One-Bedroom Apartment (2 Adults)This apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Guests can make meals in the kitchenette that features a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace, this apartment also features air conditioning, a seating area and a flat-screen TV with satellite channels. The unit has 3 beds.
Junior Suite (2 Adults)This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony, this suite also provides air conditioning, a seating area and a flat-screen TV with satellite channels. The unit offers 4 beds.
Two-Bedroom ApartmentThis apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace, this apartment also offers air conditioning, a seating area and a flat-screen TV with satellite channels. The unit has 5 beds.
Guest Reviews
8.0
Very Good
Location
Hotel THB Flora boasts a prime location that offers both convenience and tranquility. Nestled on the heights above the old town of Puerto del Carmen, it provides easy access to a wide range of amenities. From here, guests can enjoy a short walk to numerous restaurants, bars and shops. The proximity to the historic harbor and plentiful dining options is highly appreciated by many.
Additionally, the hotel is strategically situated for exploring the beautiful island of Lanzarote with easy road connections and nearby bus stops. The hotel's closeness to the airport is another bonus, making travel convenient for guests. The quiet setting is perfect for those looking to relax away from the hustle and bustle, yet still within walking distance to various points of interest.
However, it's worth noting that the hotel is located on a steep hill, which may pose a challenge for some visitors. The beach and main strip are about a 20-minute walk away, making the uphill return potentially difficult. Despite this, many reviews highlight the hotel's great value for money, spotless cleanliness and well-maintained facilities, making it an excellent choice for a comfortable and enjoyable stay.
Breakfast
Hotel THB Flora has garnered a mixed but largely positive response regarding its breakfast offerings. Many guests have praised the variety and quality of the breakfast buffet, describing it as extensive, rich and very good. Items such as hot food, cheeses, fruits and even dietary options like dairy-free and gluten-free choices have been highlighted, making it a varied and inclusive experience. The availability of both savory and sweet options, along with fresh fruits and vegetarian choices, adds to the comprehensive nature of the breakfast.
Several reviews compliment the breakfast for being hearty and abundant with particular mentions of the quality-price ratio being satisfactory. Guests have notably enjoyed the buffet-style breakfast, pointing out its completeness and the wide selection that caters to diverse tastes. The breakfast ambiance with options to dine on a terrace overlooking the pool and sea, adds to the pleasant dining experience.
However, not all feedback is glowing. Some guests have found the breakfast schedule to be too restrictive, only available for a couple of hours. There are also criticisms about certain items like the quality of bread and fruit juices with some describing them as industrial or lacking in taste. Issues such as cold hot food, diluted fruit juices and a noisier breakfast hall have also been pointed out, along with occasional service lapses due to understaffing.
Nonetheless, the more positive reviews outweigh the negatives with many guests expressing satisfaction with the breakfast variety, quality and overall value for money at Hotel THB Flora.
Dinner
Hotel THB Flora offers a mixed dining experience, but the positive feedback often highlights the variety and quality available. Diners praise the themed evenings and the ever-changing dinner buffet, which features a wide selection of tasty and well-prepared dishes. Despite some reviews noting repetitive and average-quality offerings, the diverse options seem to please many guests. The beef, in particular, is frequently commended for its perfect seasoning.
Guests appreciate the reasonable pricing for half-board options, finding that the value for money translates into a satisfactory dining experience. The themed buffets are a standout, featuring different cuisines and adding an element of surprise to each meal. New Year’s Eve events with entertainment are also a big hit among those celebrating at the hotel.
Service by the dining staff generally receives high marks for being polite and accommodating, enhancing the overall dining atmosphere despite a few mentions of the restaurant feeling somewhat canteen-like and noisy.
However, some guests have expressed disappointment with having to pay for drinks separately, finding the costs somewhat high. A few criticisms include cold or inedible dishes and a lack of fresh options like fruit juices, but these are minimal compared to the plentiful praise.
Evening meal times might not suit everyone, particularly those who prefer earlier dining and the simple nature of lunch and dinner courses can be a drawback for longer stays. Guests staying multiple days note that the food can become monotonous.
Overall, while not flawless, the dinner service at Hotel THB Flora is generally well-received, providing a good balance of variety, taste and value.
Rooms
The reviews for Hotel THB Flora highlights both positive and negative aspects of the guest rooms. The primary advantage of staying at this hotel is the spaciousness of the rooms. Many guests appreciated the size, describing the rooms as large, roomy and fitting for small to larger families. Several comments also mentioned that the junior suites and apartments are particularly spacious and often include additional amenities such as living rooms, balconies and kitchen facilities equipped with fridges, kettles and microwaves.
Cleanliness received mixed reviews; while many found the rooms to be spotless, cleaned regularly and complying well with Covid-19 regulations, others noted issues with ants, outdated decor and occasional lack of thorough cleaning. The rooms’ modernity was frequently praised with some reviews highlighting renovated and tastefully decorated spaces that felt comfortable and airy.
Guests often mentioned the pleasant views from rooms overlooking the pool or having a sea view and appreciated the overall functional and cozy ambiance of the accommodations. Honeycombed phrases like “lovely clean modern studio,” “comfortable and beautiful,” and “very modern and beautiful apartments” indicate a generally good impression for many visitors.
The downsides noted involve discomfort with beds, noise issues either from thin walls or external factors, occasional maintenance problems like faulty air conditioning or old fixtures and some rooms feeling cramped and lacking privacy. Privacy concerns were particularly noted in rooms facing footpaths. Additionally, some guests were dissatisfied with cleanliness upon arrival and found certain spaces to be outdated or poorly maintained.
Overall, Hotel THB Flora offers spacious, mostly well-maintained accommodations that cater well to family stays with ample amenities and generally good cleanliness, though it faces critiques about occasional maintenance lapses and room configuration challenges.
Beds
Guest reviews for the beds at Hotel THB Flora offer a mixed experience. Many guests have highlighted the beds as being very comfortable, providing a great night's rest. Positive comments include mentions of soft mattresses, comfortable bedding and beds that contribute to a pleasant sleeping experience. Some have even referred to the beds as some of the most comfortable they've ever stayed in.
However, there is also a considerable amount of feedback pointing towards discomfort and issues. A recurring theme among the reviews is the use of two single beds pushed together to form a double, which many found to be inconvenient and uncomfortable. Complaints noted include hard, squeaky and old mattresses, creaky frames and beds that shifted or made noise whenever someone moved.
There were also remarks about the beds being too low, some with sagging mattresses or camp-style beds that were not up to standard. The comfort level seems to vary significantly among rooms, suggesting an inconsistency in bed quality across the hotel.
Despite the numerous positive comments on bed comfort, it is evident from guest experiences that there is room for improvement, particularly in updating and maintaining the consistency of the beds and mattresses to ensure all guests can enjoy a good night's sleep.
Cleanliness
Hotel THB Flora has earned praise for its cleanliness from many guests. Visitors frequently highlighted the spotless condition of the entire hotel complex, including clean and fresh rooms, well-maintained facilities and tidy communal areas. The hotel premises were described as well-maintained with regular cleaning and adherence to COVID-19 sanitation guidelines. Guests appreciated daily room cleaning, which included fresh towels and well-cleaned floors.
However, the hotel faced some criticisms. Despite the overall positive feedback, there were occasional comments about insufficient cleaning, such as rooms not being cleaned daily, dirty sheets and some instances of ants in rooms. There were also isolated reports of maintenance issues, including noise from building works and neglected areas like balconies with dead leaves.
Guests found the cleaning staff to be hardworking and pleasant and many noted that staff went above and beyond to assist. The pool area received compliments for its cleanliness and well-kept condition. However, some guests did experience imperfections, such as dirty floors, sticky surfaces and unaddressed spills.
Overall, the consensus from visitors suggests that Hotel THB Flora offers a generally clean and well-maintained environment with some areas that could benefit from more consistent cleaning practices.
Staff
The guest reviews of Hotel THB Flora reflect a mixed but generally positive sentiment toward the staff. The overwhelming majority highlight the friendliness, professionalism and helpfulness of the different members across various departments, from the reception area to the pool bar. Many individual staff members were praised specifically for going above and beyond, demonstrating attentiveness and being accommodating. For example, positive mentions include Ade at the reception, Carmen and a young man at the pool bar, alongside the general kindness of housekeeping and dining staff.
Despite the generally favorable reviews, there are some negative remarks. A few guests reported encountering rude or unhelpful behavior, particularly at the reception. These incidents seem sporadic compared to the numerous accolades given to other staff members who were continually described as super friendly and attentive.
The professionalism and warmth of the staff appear to greatly enhance the overall guest experience at Hotel THB Flora, making it a notable aspect of the hotel's reputation, even if there were occasional lapses in service.
Wi-Fi
The WiFi offerings at Hotel THB Flora have garnered mixed feedback from guests, pointing out both positive and less favorable experiences. On the plus side, many visitors appreciated the availability of free WiFi throughout the hotel, highlighting it as a good value for the price. Some commented on the generally strong internet signal and appreciated the ease of connecting multiple devices, particularly after placing iPhones on a different network. In instances, the WiFi was reported to work without problems and was described as superb by some guests. Additionally, free shuttles with WiFi included added to the convenience.
However, not all guests shared the same positive experience. Some faced intermittent connectivity issues with the WiFi not always performing reliably. There were mentions of weak signal strengths and instances where the internet went down for an entire day. Furthermore, a few guests expressed dissatisfaction with having to pay extra for WiFi in certain areas of the hotel. Despite these challenges, the WiFi at Hotel THB Flora seems to provide a functional service for most guests, even if it occasionally falls short of expectations.
Gym
Hotel THB Flora offers a gym that, while small and fairly basic, provides a functional space for guests to maintain their fitness routines. The gym area includes some sports equipment, though it is somewhat outdated and could use enhancements. Visitors have access to an elliptical machine, although it is reported to be quite old and noisy. Despite these limitations, the gym is adequate for a quick workout, contributing positively to the overall amenities of the hotel.
Pool
Hotel THB Flora offers a pool experience that generates mixed feelings among guests. Positively highlighted are the hotel's two spacious and beautiful swimming pools, which are noted for their cleanliness and maintenance. The heated and warm pools are favored, particularly for their perfect temperature and the added bonus of saline water that allows for floating. Many guests appreciate the pool area’s views, especially the sea view and find it a pleasant spot to lounge with plenty of sunbeds available.
However, several guests found the pool areas to be quite crowded with some noise issues due to loud music and nearby construction. Although the pools are well-maintained, the main pool, which serves both adults and children with a splash park and snack bar, tends to get very busy, making it difficult to find loungers at times.
Safety around the pool area is a priority and it’s controlled by lifeguards. Families particularly value the children's pool area and the associated activities and entertainment. Additionally, there's a quieter, adults-only pool available for those seeking a more relaxed atmosphere.
Complaints about the pool environment include the early closure time at 6:00 PM and the occasional inconvenience of the pool area being cramped due to many tables and loungers. Despite some negative points, the pool area remains a strong feature of Hotel THB Flora, providing a generally pleasant experience for its guests.
Family
Hotel THB Flora is a highly recommended option for families seeking a relaxing and enjoyable vacation. The hotel boasts excellent facilities tailored for children, including spacious and heated pools, a dedicated kids' pool area, a playground and a splash park. Parents can enjoy peace of mind in this safe and family-friendly environment, made even better by the peaceful and convenient location, far from noisy bar and pub areas.
The ample room around the pool areas ensures that both kids and parents have plenty of space to unwind. The hotel's family-oriented nature is further emphasized by the various daytime and nighttime entertainment programs designed to engage children of all ages. The activities for kids are well-received with highlights like the mini disco and the involvement of delightful animation staff like Gabi and Bobby.
Onsite conveniences such as a supermarket, a souvenir shop and beauty salon add extra comfort for family stays. Despite some minor issues, such as occasional discomfort and the need for improvement in entertainment, the overall ambiance and amenities make Hotel THB Flora an ideal destination for a few days of family fun and relaxation. The combination of welcoming accommodations and an array of activities ensures that the entire family has a wonderful experience.
3 Star
Hotel THB Flora offers a commendable experience for its three-star rating. Guests generally found the accommodations excellent for this category, often comparing it favorably against some four-star hotels they had visited before. The facilities and services were described as appropriate for a three-star hotel with many noting the value for the price they paid. Cleanliness and friendly staff were highlighted positively, contributing to an overall sense of satisfaction. While some guests remarked that expectations should be aligned with its three-star status, many felt it proved to be an excellent choice within its rating and provided an adequate and acceptable experience, especially for those looking for budget-friendly yet comfortable options.
Outdoor Pool
Hotel THB Flora boasts an impressive array of features when it comes to their outdoor pool facilities. Guests frequently highlight the hotel's two beautiful and large pools, both of which are well-maintained and clean. The main pool area includes a kids' pool and a snack bar, making it an ideal spot for families. Additionally, the heated pools receive consistent praise, offering a comfortable swimming experience regardless of the time of year.
The poolside amenities are equally commendable with plenty of sun loungers and poolside towels readily available. The pool areas are not only lovely but also spacious, allowing for a relaxing atmosphere that never feels too busy. Guests also appreciate the pleasant views from the pool area with some even enjoying pool views directly from their apartments.
The outdoor areas around the pools are clean and provide a great place to unwind. Families with children can take advantage of the splash park and baby pool, ensuring that all age groups are catered to. While the pools close at 6:00 PM, the overall experience of the pool facilities at Hotel THB Flora leaves a positive impression on visitors.
Yes, Hotel THB Flora has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel THB Flora.
No, Hotel THB Flora doesn't allow dogs.
No, parking facilities aren't available at Hotel THB Flora.