Occidental Punta Cana - All Inclusive
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Summary of reviewsOccidental Punta Cana - All Inclusive is celebrated for its exceptional beachfront location, providing direct access to a clean, stunning beach lined with palm trees. The well-maintained property features beautiful tropical pathways and a layout ensuring that all facilities, including multiple pools, restaurants and entertainment options, are easily accessible. The proximity to the airport further adds to its convenience.
The breakfast experience receives positive feedback for its variety and flavor with fresh fruits, pancakes and freshly-squeezed juices being particularly well-received. Although there are occasional issues with service and repetitive dishes, most diners find the breakfast excellent and a pleasant start to the day. Dinner offers a diverse culinary experience with themed restaurants serving Mexican, Italian and seafood cuisines being highly praised. Despite some challenges with reservations and repetition in the buffet, guests generally appreciate the good service and the variety of dining options available.
Rooms at Occidental Punta Cana are highlighted for their cleanliness, comfort and spaciousness, often exceeding guests' expectations. Many rooms offer beautiful ocean views and are equipped with effective air conditioning systems, making them ideal for a tropical environment. Issues such as faulty air conditioning and outdated furnishings are noted but are generally outweighed by the positive aspects.
The resort's overall cleanliness is frequently praised with well-maintained rooms, pools and green spaces contributing to the clean and comfortable environment. The beach remains particularly clean and well-kept, even with occasional seaweed.
Staff receive mixed reviews with many guests appreciating the friendly and helpful nature of the majority of employees, especially those at reception and in entertainment. However, some guests report instances of rudeness and inattentiveness, indicating room for improvement in staff training and consistency.
The WiFi service is generally seen as functional and adequate for everyday use, though some guests experience connectivity issues and suggest it could be more reliable.
The spa at Occidental Punta Cana is highly regarded, offering excellent massage services and facilities that provide a relaxing retreat. Despite some comments on pricing, the spa's quality and service receive commendation.
The gym is well-equipped and accessible 24/7, enhancing the convenience for fitness enthusiasts. The beautiful beach, complemented by nearby amenities like a bar serving draft beer, adds to the overall appeal.
Pool areas are positively reviewed for their beauty, spaciousness and cleanliness. Multiple pools, including a main pool with a swim-up bar, offer ample spots for relaxation and fun, making them ideal for families and children.
The beach remains a standout feature, praised for its beautiful, clean and wide sandy shores. Easily accessible and well-maintained, the beach provides a peaceful and safe atmosphere with plenty of lounging spots and a helpful staff presence.
In summary, Occidental Punta Cana - All Inclusive is an excellent destination offering a well-rounded vacation experience with its prime beachfront location, diverse dining options, spacious and comfortable rooms and a variety of amenities ensuring both relaxation and entertainment.
Categories
The breakfast experience receives positive feedback for its variety and flavor with fresh fruits, pancakes and freshly-squeezed juices being particularly well-received. Although there are occasional issues with service and repetitive dishes, most diners find the breakfast excellent and a pleasant start to the day. Dinner offers a diverse culinary experience with themed restaurants serving Mexican, Italian and seafood cuisines being highly praised. Despite some challenges with reservations and repetition in the buffet, guests generally appreciate the good service and the variety of dining options available.
Rooms at Occidental Punta Cana are highlighted for their cleanliness, comfort and spaciousness, often exceeding guests' expectations. Many rooms offer beautiful ocean views and are equipped with effective air conditioning systems, making them ideal for a tropical environment. Issues such as faulty air conditioning and outdated furnishings are noted but are generally outweighed by the positive aspects.
The resort's overall cleanliness is frequently praised with well-maintained rooms, pools and green spaces contributing to the clean and comfortable environment. The beach remains particularly clean and well-kept, even with occasional seaweed.
Staff receive mixed reviews with many guests appreciating the friendly and helpful nature of the majority of employees, especially those at reception and in entertainment. However, some guests report instances of rudeness and inattentiveness, indicating room for improvement in staff training and consistency.
The WiFi service is generally seen as functional and adequate for everyday use, though some guests experience connectivity issues and suggest it could be more reliable.
The spa at Occidental Punta Cana is highly regarded, offering excellent massage services and facilities that provide a relaxing retreat. Despite some comments on pricing, the spa's quality and service receive commendation.
The gym is well-equipped and accessible 24/7, enhancing the convenience for fitness enthusiasts. The beautiful beach, complemented by nearby amenities like a bar serving draft beer, adds to the overall appeal.
Pool areas are positively reviewed for their beauty, spaciousness and cleanliness. Multiple pools, including a main pool with a swim-up bar, offer ample spots for relaxation and fun, making them ideal for families and children.
The beach remains a standout feature, praised for its beautiful, clean and wide sandy shores. Easily accessible and well-maintained, the beach provides a peaceful and safe atmosphere with plenty of lounging spots and a helpful staff presence.
In summary, Occidental Punta Cana - All Inclusive is an excellent destination offering a well-rounded vacation experience with its prime beachfront location, diverse dining options, spacious and comfortable rooms and a variety of amenities ensuring both relaxation and entertainment.
Resort with All Inclusive Packages
Luxury Resort
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Casino Resort
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
Resort with Tennis Courts
Resort for Yoga
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
The Occidental Punta Cana - All Inclusive boasts a location that receives high praise from guests for its phenomenal positioning right by a stunning, clean beach lined with palm trees. This beachfront hotel offers easy and quick access to the sea and various resort facilities, making it convenient for guests to enjoy everything without venturing far. The spacious property, featuring beautiful tropical pathways, is well-maintained and the resort's layout ensures that activities, pools and dining areas are within close reach.
Guests frequently highlight the resort's excellent location near the ocean, which provides magnificent views and direct beach access. The beach itself is described as beautiful, clean, crystal clear and equipped with plenty of chairs and shaded areas, perfect for relaxation. Additionally, the proximity to the airport, around a 40-minute taxi ride, adds to the resort's accessibility and convenience.
Beyond the beach, the resort offers a great variety of amenities including multiple pools, a shopping mall, a disco and daily and evening entertainment, making it a versatile destination for vacationers. The location is also economically beneficial considering the comprehensive all-inclusive offerings. Despite a few mentions of the food variety not meeting some expectations and some isolated negative reviews, the majority of guests appreciate the resort's location, facilities and beautiful surroundings for a fantastic Caribbean vacation.
The breakfast experience at Occidental Punta Cana - All Inclusive receives generally positive feedback in guest reviews. Many guests praise the breakfast for its variety and flavor, noting the availability of fresh fruits like mango, pineapple and honeydew melon, as well as delicious pancakes and crepes. The breakfast buffet offers a wide range of options with fresh-squeezed juices and a stand for freshly made pancakes being particularly well-received.
However, some guests point out a lack of variety on certain days, mentioning repetitive dishes like eggs. The breakfast at the beach club is highlighted as a pleasant experience due to the natural surroundings. There are occasional complaints about long waits for coffee and service issues with some instances of burnt eggs being served and a few reports of rude staff.
Despite these issues, most reviews reflect a positive opinion of the overall breakfast experience with terms like excellent and delicious used frequently. The ample selection and good flavor leave a generally favorable impression, contributing to a pleasant start to the day at this resort.
Dining at Occidental Punta Cana - All Inclusive presents a mixed but generally positive experience. Guests commend the variety and quality at the themed restaurants, particularly enjoying meals at the Mexican, Italian and steakhouse restaurants. The seafood restaurant also receives praise for its fresh, tasty dishes and exceptional service. The buffet offers a wide selection, ensuring there's something for everyone and many appreciated its varied offerings which include Asian cuisine, Italian dishes and breakfast spreads.
The main buffet is often noted for its good and varied food, although some diners find it repetitive over time. While the food overall is described as delicious and plentiful with specifics like the steak at Las Reses and the salmon at the main restaurant standing out, there are occasional comments on the lack of variety and some dishes being served cold.
Reservations for the à la carte restaurants can be a challenge with many finding it difficult to secure a booking and expressing frustration with the reservation process. Some guests suggest the need for more efficiency and availability in booking systems, as the restaurants fill up quickly.
Overall, the dining experience at Occidental Punta Cana includes highlights of good service, diverse menu options and particular standouts in specialty cuisines, despite some logistical issues regarding reservations and occasional repetition in buffet offerings.
At Occidental Punta Cana - All Inclusive, guest experiences highlight the excellent quality and comfort of the rooms. The accommodations are described as very clean, spacious and well-equipped, contributing to a comfortable stay. Many rooms offer beautiful views, including ocean vistas, which guests particularly appreciate. The beds are often noted for their high quality, ensuring a restful night. Modern decor, cleanliness and the effective daily cleaning service add to the overall positive impressions.
Guests frequently mention the spaciousness of the rooms, which is a common theme with many highlighting that the rooms exceed their expectations. The rooms are described as cozy, very comfortable and equipped with good air conditioning systems, which are essential for the tropical climate. The furniture, though varied in age and condition, generally supports a pleasant stay.
Despite the overwhelmingly positive feedback, some guests faced issues with room maintenance and amenities. Problems such as faulty air conditioning, leaking units and outdated furnishings were mentioned. Other minor complaints included issues with room service responsiveness and occasional lapses in housekeeping. However, these issues appear to be counterbalanced by the positive aspects consistently highlighted by numerous guests.
Overall, the rooms at Occidental Punta Cana are perceived as an excellent choice for travelers seeking comfort, space and cleanliness in a beautiful beachfront setting.
The guest reviews for Occidental Punta Cana - All Inclusive highlight the beds as a strong point of the accommodation. The majority of visitors found the beds to be very comfortable with some noting that they were excellent or super comfortable. The beds are frequently mentioned as being large with some describing them as huge or king-size. Many guests appreciated the clean bedding and several reviews emphasized the quality of the beds and bedding. There were mentions of cozy rooms and comfortable furnishings, contributing to a generally restful experience.
However, some concerns were noted. A few guests reported issues with the cleanliness and smell of the bedding and pillows with complaints of musty or dusty odors. There were also a few mentions of bed linens being old or unclean and not being changed frequently enough. Some guests found the beds too hard or too big for comfort. Despite these issues, the overall perception of the beds at Occidental Punta Cana remains positive with many guests enjoying a comfortable and restful stay.
Occidental Punta Cana - All-Inclusive is a resort noted for its high standards of cleanliness. Reviews consistently highlight that the rooms and facilities are very clean and comfortable. The resort grounds, including pools and beaches, are routinely well-maintained and free of debris, adding to the pristine experience. Immaculate bathrooms and well-maintained green spaces are frequently praised.
Guests appreciate the modern, spacious and spotless rooms as well as the exceptional service from the cleaning staff. The beach gets daily attention, ensuring it stays clean despite natural occurrences like seaweed. However, there are occasional comments about areas needing improvement, such as maintenance of room amenities and certain cleanliness issues in common areas and some guest rooms.
In summary, Occidental Punta Cana offers a largely positive experience with its thorough cleaning practices and well-kept facilities, making it a comfortable choice for travelers.
Occidental Punta Cana - All Inclusive has received a mix of feedback regarding its staff. Guests frequently praised the friendliness and attentiveness of the majority of the employees, highlighting commendable service particularly from receptionists like Alexander and the animation team labeled as excellent. Many appreciated the professional and courteous demeanor of staff across various departments, noting that this positively influenced their overall experience.
However, there were also critical remarks about certain staff members who were unfriendly, inattentive or appeared overworked and slow, especially during peak hours at the buffet and reservation desks. In some instances, particularly at the bars and some restaurants, guests encountered rudeness and a lack of courtesy.
The entertainment team's efforts and the helpfulness of individuals like bellboy Jhonnatan and Mr. Wendy from the Royal Restaurant were singled out positively. Nonetheless, general concerns were raised about inconsistent customer service, suggesting a need for improved training and a more uniformly positive service attitude across all staff.
Overall, while many guests had a pleasant and welcoming experience thanks to the amiable and helpful nature of many staff members, the variability in service quality suggests some room for improvement to ensure a consistently high level of guest satisfaction.
Guests have varied experiences with the WiFi at Occidental Punta Cana - All Inclusive. Many appreciated the strong WiFi signal throughout the hotel, even extending to the beach, enabling guests to stay connected effortlessly. The internet service was often described as good or acceptable, sufficient for everyday use such as messaging, video calls and casual browsing. Several positive comments highlighted that WiFi is available for free without additional charges, which is a notable advantage.
However, some guests did encounter issues with the WiFi service. There were instances of internet outages lasting a couple of days with reports of the connection being consistently slow, spotty or weak at times. Some found the WiFi unstable in certain areas, particularly in the rooms and a few faced difficulties with no internet service at all during their stay.
While the WiFi quality seemed to fluctuate, the overall sentiment leans towards a functional and generally satisfactory experience with room for improvement. For those who require a more reliable connection, alternative solutions like buying a local SIM card were suggested.
The spa at Occidental Punta Cana - All Inclusive receives high praise from guests, who describe it as wonderful, very good and fabulous with friendly service. The massage services are highlighted as great and soothing with many recommending the spa services. While some reviews mention the spa being expensive, others appreciate the good prices. The inclusion of a 30-minute massage adds extra value for guests. The spa’s facilities, including the pool, contribute to its recognition as a top-rated experience. Overall, the spa offers a delightful retreat with excellent staff and services.
Occidental Punta Cana - All Inclusive offers guests a very good gym experience with many reviewers highlighting it as excellent. The facility is perfectly equipped, providing everything needed for a comprehensive workout session. While not all equipment might be brand new, the gym's overall quality remains very good. Guests can enjoy 24-hour free access to the gym, enhancing the convenience. The hotel's beautiful beach, complemented by a bar serving draft beer near the sun loungers, adds to the overall appeal, making it a well-rounded destination for both fitness and relaxation.
Occidental Punta Cana - All Inclusive features a collection of swimming pools that have garnered numerous positive reviews from guests. Described as very beautiful, the large pools offer a pleasant environment for relaxation and fun. Multiple pools are available, each characterized by their cleanliness and well-maintained conditions. The layout of the pools is appreciated for being spacious and accommodating with plenty of areas to relax and a swim-up bar adding to the experience.
Families find the pools ideal for children, thanks to various poolside activities and options. The main pool is particularly noted for its size and good temperature, often described as huge and superb. Guests also rave about the beautiful poolside buffet and attentive staff that enhance the overall atmosphere.
Despite some minor setbacks, such as occasional maintenance work and the early closing of some pools, the general consensus is that the pool areas are magnificent. They are well-integrated into the resort's tropical landscape, providing sections for both adults and children to enjoy. Guests highlight the organized and clean environment, which makes the pool areas stand out as a key feature of the resort.
The beach at Occidental Punta Cana - All Inclusive is consistently praised for its beauty and cleanliness. Guests highlight the wide, white sandy shores and turquoise waters, describing the beach as gorgeous, spectacular and simply amazing. The beach area is well-maintained with staff diligently cleaning seaweed to ensure a pleasant experience. Palm trees line the private sections, adding to the picturesque tropical setting and providing ample shaded lounging spots.
Access to the beach is convenient with several pathways from the hotel. The beach is also noted for being not overly crowded, allowing for a peaceful and relaxed atmosphere where security patrols add an element of safety and calm. The presence of helpful and cheerful staff, especially at the beach buffet and bar, enhances the overall beach experience with good service and facilities.
The proximity of the beach to hotel amenities, such as pools and dining options, offers a seamless blend of relaxation and convenience. Sunbeds are plentiful and the beach is equipped with comfortable loungers. Activities are available for guests who wish to stay active, yet there's plenty of space for those seeking tranquility and rest.
While the presence of seaweed is occasionally mentioned, this does not overshadow the overwhelmingly positive remarks about the beach's overall quality and appeal. The clear, beautiful waters and stunning views make it a favorite spot for many visitors, confirming its reputation as one of the best beaches in the area.
Occidental Punta Cana - All Inclusive offers multiple well-maintained tennis courts, conveniently located closer to the lobby. Guests have the opportunity to enjoy playing tennis throughout their stay and can even benefit from professional tennis lessons included with their reservation. Additionally, the tennis courts are part of a broader sports area that includes facilities for beach volleyball and soccer, enhancing the variety of fitness activities available at the hotel.
Occidental Punta Cana - All Inclusive offers a welcoming family-friendly atmosphere characterized by excellent facilities and various activities designed to cater to all ages. The resort is praised for its fun and engaging organized family activities, making it an entertaining and enjoyable choice for families. Guests commend the night shows, animation activities such as 'Spaghetti,' and kid-friendly entertainment which contribute to the overall family enjoyment and provide ample recreation opportunities.
The children's facilities, including a safe children's pool, are highlighted as being particularly suitable for families with kids. Additionally, the resort offers different room alternatives to accommodate families, such as family suites with king-size beds and multiple sleeping areas, making stays more comfortable for larger groups.
Many families, including those in larger groups, have found the resort to be a good value for money with convenient all-inclusive pricing and an array of amenities. The hotel’s staff receives positive feedback for their helpfulness, contributing to an overall pleasant stay. Despite some minor issues such as limited access to certain events and occasional delayed customer service responses, the general consensus among guests is that Occidental Punta Cana is an ideal place for family relaxation and vacation.
With beautiful facilities, a cozy environment and activities that entertain members of all ages, this resort is highly recommended for family vacations and reunions. Whether traveling with small children or in larger family groups, guests often express intentions to return, signifying satisfaction with their experience.
Occidental Punta Cana - All Inclusive offers a mixed but generally positive experience. The hotel is often described as a wonderful five-star resort with excellent service and good quality facilities. Guests appreciate the luxurious stay and the resort's perfectly maintained environment, which is often referred to as a true paradise for relaxation.
The food at the resort's various restaurants receives praise for its excellent quality, although some guests have noted the limited variety in dining options. Facilities such as the pool are highlighted as very good and the reception staff's attentive service contributes to the overall positive impression.
However, numerous reviews point out that certain aspects of the resort do not meet the expected five-star standard. Some guests reported service delays and accommodations not aligning with five-star expectations, suggesting the experience felt more in line with three or four-star hotels. Despite these criticisms, many reviews acknowledge the resort's value and overall good quality stay, while recommending potential visitors lower their expectations regarding the five-star rating.
Occidental Punta Cana - All Inclusive presents a mixed experience for guests. The positive aspects highlighted include the excellent value for money and good quality food and drinks, making it worth the price. The resort offers a great variety in dining options and has fully equipped amenities, ensuring that guests have a comfortable stay. Family rates also come across as reasonable with notable discounts available for the all-inclusive packages. Guests appreciate the cleanliness of the beach, as seaweed is removed daily and the overall ambiance of the huge all-inclusive hotel complex right on the beach was appreciated.
However, there are also significant areas of concern. Many guests reported issues with the all-inclusive service not meeting their expectations, including not replenishing drinks in the refrigerator and long waits for restaurants, bars and snacks. The quality of certain drinks and repetitive food options also left some guests dissatisfied. The all-inclusive wristbands, made of paper, were prone to falling off and drinks in some restaurants had to be paid for despite the all-inclusive promise. Additionally, some felt that the resort's organization, particularly regarding towels at the pool and service at the buffet, needed improvement.
Overall, while the all-inclusive experience at Occidental Punta Cana has its strong points, there are several areas where the resort could enhance its offerings to fully meet the expectations of its guests.
Occidental Punta Cana - All Inclusive offers notable features that cater to guests with disabilities, ensuring a relatively inclusive stay. The hotel has rooms and access points that are accessible and it provides wheelchair access throughout the premises. Guests note the presence of accessible restrooms in all areas, facilitating easier navigation for those with mobility challenges. Some staff members are friendly and assistive, contributing positively to the overall experience. However, areas for improvement include the quality of rented wheelchairs and the responsiveness in providing room guarantees. Despite these issues, the hotel maintains a standard of cleanliness and luxury, which enhances the stay for many guests.
Occidental Punta Cana - All Inclusive boasts an impressive array of swimming pools that have received positive feedback from guests. The pool areas are described as large and offer numerous places to relax. Many guests appreciated the nice decoration of the swimming pools and mentioned a specific pool with a waterfall as a highlight. The pool water is noted for being clean, enhancing the overall experience.
The outdoor pools, including a temperature-controlled option, provide a great value for money. With terms like big, large, very big and excellent frequently used, it’s clear that the pools accommodate many guests comfortably. The main swimming pool and surrounding areas offer ample space for sports amenities and leisure, ensuring an enjoyable and beautiful poolside experience.
Occidental Punta Cana - All Inclusive offers an affordable luxury resort experience with luxurious facilities and a spectacular oceanfront setting. Guests commend the great customer service and the fully equipped amenities. While some dining options at the high-level restaurants did not fully meet expectations, the overall quality and affordability make it a notable choice for those seeking luxury on the Bavaro coast. Despite some aspects not aligning with five-star standards, the resort provides a commendable blend of comfort and luxury that appeals to a broad clientele.
Occidental Punta Cana - All Inclusive offers a wonderfully romantic atmosphere, perfect for couples and honeymooners. The beachfront rooms enhance the romantic ambiance, making it an ideal setting to watch breathtaking sunrises. The location itself is described as very romantic, creating an ideal backdrop for intimate moments. A relaxing candlelight dinner contributes to the charm, adding a lovely touch to the experience. Guests have expressed strong intentions to return with their loved ones, highlighting the resort as a romantic getaway. Although some negative experiences were noted, the overall romantic appeal of the place stands out in the reviews.
Occidental Punta Cana - All Inclusive boasts an enviable beachfront location, allowing guests to be right on the beautiful and well-kept beach. The proximity to the sea means breathtaking oceanfront views are a common feature, especially from rooms with hot tubs and large sea view rooms. The resort provides multiple beachfront dining options, such as a charming beach restaurant offering stunning vistas for breakfast and lunch and the perfect romantic dinner setting right by the water.
Guests appreciate the exceptionally clean beach with carefully maintained areas and minimal seaweed presence. The beach setup includes ample chairs and umbrellas, particularly noted for the Royal Level guests. The overall cleanliness extends beyond the beach, reflecting the resort's commitment to providing a pleasant experience.
Despite being a large all-inclusive complex, the hotel maintains an intimate feel with its direct beach access making the beautiful, wide beachfront conveniently accessible. The beach's allure is enhanced by its well-maintained condition, which is consistently cleaned every morning. In summary, Occidental Punta Cana’s beachfront location is a standout feature, offering clean, beautiful sands and exceptional seaside views.
Location Show Map
Location
Guests frequently highlight the resort's excellent location near the ocean, which provides magnificent views and direct beach access. The beach itself is described as beautiful, clean, crystal clear and equipped with plenty of chairs and shaded areas, perfect for relaxation. Additionally, the proximity to the airport, around a 40-minute taxi ride, adds to the resort's accessibility and convenience.
Beyond the beach, the resort offers a great variety of amenities including multiple pools, a shopping mall, a disco and daily and evening entertainment, making it a versatile destination for vacationers. The location is also economically beneficial considering the comprehensive all-inclusive offerings. Despite a few mentions of the food variety not meeting some expectations and some isolated negative reviews, the majority of guests appreciate the resort's location, facilities and beautiful surroundings for a fantastic Caribbean vacation.
Breakfast
However, some guests point out a lack of variety on certain days, mentioning repetitive dishes like eggs. The breakfast at the beach club is highlighted as a pleasant experience due to the natural surroundings. There are occasional complaints about long waits for coffee and service issues with some instances of burnt eggs being served and a few reports of rude staff.
Despite these issues, most reviews reflect a positive opinion of the overall breakfast experience with terms like excellent and delicious used frequently. The ample selection and good flavor leave a generally favorable impression, contributing to a pleasant start to the day at this resort.
Dinner
The main buffet is often noted for its good and varied food, although some diners find it repetitive over time. While the food overall is described as delicious and plentiful with specifics like the steak at Las Reses and the salmon at the main restaurant standing out, there are occasional comments on the lack of variety and some dishes being served cold.
Reservations for the à la carte restaurants can be a challenge with many finding it difficult to secure a booking and expressing frustration with the reservation process. Some guests suggest the need for more efficiency and availability in booking systems, as the restaurants fill up quickly.
Overall, the dining experience at Occidental Punta Cana includes highlights of good service, diverse menu options and particular standouts in specialty cuisines, despite some logistical issues regarding reservations and occasional repetition in buffet offerings.
Rooms
Guests frequently mention the spaciousness of the rooms, which is a common theme with many highlighting that the rooms exceed their expectations. The rooms are described as cozy, very comfortable and equipped with good air conditioning systems, which are essential for the tropical climate. The furniture, though varied in age and condition, generally supports a pleasant stay.
Despite the overwhelmingly positive feedback, some guests faced issues with room maintenance and amenities. Problems such as faulty air conditioning, leaking units and outdated furnishings were mentioned. Other minor complaints included issues with room service responsiveness and occasional lapses in housekeeping. However, these issues appear to be counterbalanced by the positive aspects consistently highlighted by numerous guests.
Overall, the rooms at Occidental Punta Cana are perceived as an excellent choice for travelers seeking comfort, space and cleanliness in a beautiful beachfront setting.
Beds
However, some concerns were noted. A few guests reported issues with the cleanliness and smell of the bedding and pillows with complaints of musty or dusty odors. There were also a few mentions of bed linens being old or unclean and not being changed frequently enough. Some guests found the beds too hard or too big for comfort. Despite these issues, the overall perception of the beds at Occidental Punta Cana remains positive with many guests enjoying a comfortable and restful stay.
Cleanliness
Guests appreciate the modern, spacious and spotless rooms as well as the exceptional service from the cleaning staff. The beach gets daily attention, ensuring it stays clean despite natural occurrences like seaweed. However, there are occasional comments about areas needing improvement, such as maintenance of room amenities and certain cleanliness issues in common areas and some guest rooms.
In summary, Occidental Punta Cana offers a largely positive experience with its thorough cleaning practices and well-kept facilities, making it a comfortable choice for travelers.
Staff
However, there were also critical remarks about certain staff members who were unfriendly, inattentive or appeared overworked and slow, especially during peak hours at the buffet and reservation desks. In some instances, particularly at the bars and some restaurants, guests encountered rudeness and a lack of courtesy.
The entertainment team's efforts and the helpfulness of individuals like bellboy Jhonnatan and Mr. Wendy from the Royal Restaurant were singled out positively. Nonetheless, general concerns were raised about inconsistent customer service, suggesting a need for improved training and a more uniformly positive service attitude across all staff.
Overall, while many guests had a pleasant and welcoming experience thanks to the amiable and helpful nature of many staff members, the variability in service quality suggests some room for improvement to ensure a consistently high level of guest satisfaction.
Wi-Fi
However, some guests did encounter issues with the WiFi service. There were instances of internet outages lasting a couple of days with reports of the connection being consistently slow, spotty or weak at times. Some found the WiFi unstable in certain areas, particularly in the rooms and a few faced difficulties with no internet service at all during their stay.
While the WiFi quality seemed to fluctuate, the overall sentiment leans towards a functional and generally satisfactory experience with room for improvement. For those who require a more reliable connection, alternative solutions like buying a local SIM card were suggested.
Spa
Gym
Pool
Families find the pools ideal for children, thanks to various poolside activities and options. The main pool is particularly noted for its size and good temperature, often described as huge and superb. Guests also rave about the beautiful poolside buffet and attentive staff that enhance the overall atmosphere.
Despite some minor setbacks, such as occasional maintenance work and the early closing of some pools, the general consensus is that the pool areas are magnificent. They are well-integrated into the resort's tropical landscape, providing sections for both adults and children to enjoy. Guests highlight the organized and clean environment, which makes the pool areas stand out as a key feature of the resort.
Beach
Access to the beach is convenient with several pathways from the hotel. The beach is also noted for being not overly crowded, allowing for a peaceful and relaxed atmosphere where security patrols add an element of safety and calm. The presence of helpful and cheerful staff, especially at the beach buffet and bar, enhances the overall beach experience with good service and facilities.
The proximity of the beach to hotel amenities, such as pools and dining options, offers a seamless blend of relaxation and convenience. Sunbeds are plentiful and the beach is equipped with comfortable loungers. Activities are available for guests who wish to stay active, yet there's plenty of space for those seeking tranquility and rest.
While the presence of seaweed is occasionally mentioned, this does not overshadow the overwhelmingly positive remarks about the beach's overall quality and appeal. The clear, beautiful waters and stunning views make it a favorite spot for many visitors, confirming its reputation as one of the best beaches in the area.
Tennis
Family
The children's facilities, including a safe children's pool, are highlighted as being particularly suitable for families with kids. Additionally, the resort offers different room alternatives to accommodate families, such as family suites with king-size beds and multiple sleeping areas, making stays more comfortable for larger groups.
Many families, including those in larger groups, have found the resort to be a good value for money with convenient all-inclusive pricing and an array of amenities. The hotel’s staff receives positive feedback for their helpfulness, contributing to an overall pleasant stay. Despite some minor issues such as limited access to certain events and occasional delayed customer service responses, the general consensus among guests is that Occidental Punta Cana is an ideal place for family relaxation and vacation.
With beautiful facilities, a cozy environment and activities that entertain members of all ages, this resort is highly recommended for family vacations and reunions. Whether traveling with small children or in larger family groups, guests often express intentions to return, signifying satisfaction with their experience.
5 Star
The food at the resort's various restaurants receives praise for its excellent quality, although some guests have noted the limited variety in dining options. Facilities such as the pool are highlighted as very good and the reception staff's attentive service contributes to the overall positive impression.
However, numerous reviews point out that certain aspects of the resort do not meet the expected five-star standard. Some guests reported service delays and accommodations not aligning with five-star expectations, suggesting the experience felt more in line with three or four-star hotels. Despite these criticisms, many reviews acknowledge the resort's value and overall good quality stay, while recommending potential visitors lower their expectations regarding the five-star rating.
All-Inclusive Packages
However, there are also significant areas of concern. Many guests reported issues with the all-inclusive service not meeting their expectations, including not replenishing drinks in the refrigerator and long waits for restaurants, bars and snacks. The quality of certain drinks and repetitive food options also left some guests dissatisfied. The all-inclusive wristbands, made of paper, were prone to falling off and drinks in some restaurants had to be paid for despite the all-inclusive promise. Additionally, some felt that the resort's organization, particularly regarding towels at the pool and service at the buffet, needed improvement.
Overall, while the all-inclusive experience at Occidental Punta Cana has its strong points, there are several areas where the resort could enhance its offerings to fully meet the expectations of its guests.
Accessible
Outdoor Pool
The outdoor pools, including a temperature-controlled option, provide a great value for money. With terms like big, large, very big and excellent frequently used, it’s clear that the pools accommodate many guests comfortably. The main swimming pool and surrounding areas offer ample space for sports amenities and leisure, ensuring an enjoyable and beautiful poolside experience.
Luxury
Romantic
Beachfront
Guests appreciate the exceptionally clean beach with carefully maintained areas and minimal seaweed presence. The beach setup includes ample chairs and umbrellas, particularly noted for the Royal Level guests. The overall cleanliness extends beyond the beach, reflecting the resort's commitment to providing a pleasant experience.
Despite being a large all-inclusive complex, the hotel maintains an intimate feel with its direct beach access making the beautiful, wide beachfront conveniently accessible. The beach's allure is enhanced by its well-maintained condition, which is consistently cleaned every morning. In summary, Occidental Punta Cana’s beachfront location is a standout feature, offering clean, beautiful sands and exceptional seaside views.
Yes, Occidental Punta Cana - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Occidental Punta Cana - All Inclusive.
No, Occidental Punta Cana - All Inclusive doesn't allow dogs.
No, parking facilities aren't available at Occidental Punta Cana - All Inclusive.
Yes, Occidental Punta Cana - All Inclusive has a gym.
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