Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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Summary of reviewsThe Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, is lauded for its picturesque and convenient location. Its proximity to the airport and essential amenities, such as restaurants, pools and a popular water park, ensures an easy and enjoyable stay for guests. The clean environment and friendly staff add to the overall appeal of the resort.
Guests have positively reviewed the breakfast experience, highlighting the quality and variety of food available. Described as delicious, amazing and often perfect, the breakfast buffet is a notable aspect of the stay, despite occasional logistical hiccups during early mornings or weekends.
Dinner experiences have garnered mixed feedback with several guests commending the excellent food quality and variety in certain restaurants. However, others pointed out limitations in food variety and quality at the buffets and specialty restaurants, suggesting room for improvement in dining services.
Room reviews also present a mixed picture. Many guests appreciated the cleanliness, comfort and spaciousness of the rooms, alongside 24/7 room service. Despite these positives, some did face issues like delayed check-ins, unpleasant odors and maintenance problems. Nevertheless, the overall consensus is that the rooms provide a cozy and pleasant stay.
Cleanliness across the resort is generally praised with well-maintained rooms, pools and common areas. However, occasional concerns such as the presence of cockroaches and dirty dishes have been noted. Guests, however, largely found the resort to be well-kept and hygienic.
The staff at Royalton Splash Punta Cana are frequently highlighted for their friendliness and professionalism. Though there were isolated incidents of perceived rudeness and disorganization, the overall sentiment is that the staff are accommodating and create a welcoming atmosphere.
WiFi connectivity received mixed reviews with some guests enjoying fast and reliable internet, while others faced issues such as inconsistent service and high prices for access. The resort could benefit from more consistent and broader WiFi coverage.
The resort's spa services are generally well-received, praised for their cleanliness and quality, although a few guests reported negative experiences. The pool facilities are also a strong point, being described as clean, spacious and well-maintained, though overcrowding and early closures were noted as minor drawbacks.
The beach near the resort is frequently highlighted as a standout feature. Praised for its beauty and cleanliness, it is a key attraction despite some guests finding it distant and access challenging after dark. The private beach experience and staff assistance enhance the overall appeal.
Tennis facilities at the resort add to its variety of amenities, though some guests mentioned high costs and the need for better equipment and tournament organization.
The resort is highly recommended for families, offering numerous activities and amenities catering to both children and adults. The water park, multiple pools and engaging staff make it a favorite among family vacationers. The adjoining access to Royalton Punta Cana provides even more options for family fun.
Finally, beds at the resort have mixed reviews; while many guests found them comfortable with some describing them as the best ever, experiences varied.
Overall, Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, provides a largely positive experience with its prime location, friendly staff and extensive amenities, making it a desirable destination for family vacations and relaxation.
Categories
Guests have positively reviewed the breakfast experience, highlighting the quality and variety of food available. Described as delicious, amazing and often perfect, the breakfast buffet is a notable aspect of the stay, despite occasional logistical hiccups during early mornings or weekends.
Dinner experiences have garnered mixed feedback with several guests commending the excellent food quality and variety in certain restaurants. However, others pointed out limitations in food variety and quality at the buffets and specialty restaurants, suggesting room for improvement in dining services.
Room reviews also present a mixed picture. Many guests appreciated the cleanliness, comfort and spaciousness of the rooms, alongside 24/7 room service. Despite these positives, some did face issues like delayed check-ins, unpleasant odors and maintenance problems. Nevertheless, the overall consensus is that the rooms provide a cozy and pleasant stay.
Cleanliness across the resort is generally praised with well-maintained rooms, pools and common areas. However, occasional concerns such as the presence of cockroaches and dirty dishes have been noted. Guests, however, largely found the resort to be well-kept and hygienic.
The staff at Royalton Splash Punta Cana are frequently highlighted for their friendliness and professionalism. Though there were isolated incidents of perceived rudeness and disorganization, the overall sentiment is that the staff are accommodating and create a welcoming atmosphere.
WiFi connectivity received mixed reviews with some guests enjoying fast and reliable internet, while others faced issues such as inconsistent service and high prices for access. The resort could benefit from more consistent and broader WiFi coverage.
The resort's spa services are generally well-received, praised for their cleanliness and quality, although a few guests reported negative experiences. The pool facilities are also a strong point, being described as clean, spacious and well-maintained, though overcrowding and early closures were noted as minor drawbacks.
The beach near the resort is frequently highlighted as a standout feature. Praised for its beauty and cleanliness, it is a key attraction despite some guests finding it distant and access challenging after dark. The private beach experience and staff assistance enhance the overall appeal.
Tennis facilities at the resort add to its variety of amenities, though some guests mentioned high costs and the need for better equipment and tournament organization.
The resort is highly recommended for families, offering numerous activities and amenities catering to both children and adults. The water park, multiple pools and engaging staff make it a favorite among family vacationers. The adjoining access to Royalton Punta Cana provides even more options for family fun.
Finally, beds at the resort have mixed reviews; while many guests found them comfortable with some describing them as the best ever, experiences varied.
Overall, Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, provides a largely positive experience with its prime location, friendly staff and extensive amenities, making it a desirable destination for family vacations and relaxation.
Resort with Rooms With Jacuzzi / Hot-tub
Resort with All Inclusive Packages
Luxury Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Casino Resort
Resort with Spa
Family Friendly Resort
Family-Friendly room types:
Family rooms
Is there a kids' club? Yes
Age from:4 - Age to:12
Other details: Also, Hangout Teens Club for ages 13 to 17.
Age from:4 - Age to:12
Other details: Also, Hangout Teens Club for ages 13 to 17.
Is there a playground?
Show more... Indoor Playground
Romantic Resort
Resort with Swimming Pool
Wave Pool Children's Pool Pool Swim Up Bar Pool Water Slide Water Park Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
Resort with Tennis Courts
4-Star Resort
Resort with Outdoor Pool
Resort with Water Park
Resort with Pool Water Slide
Resort with Swim Up Bar
Resort with Children's Pool
Resort with Wave Pool
Guest Reviews
Royalton Splash Punta Cana, part of the Autograph Collection, boasts a beautiful and convenient location that appeals to many visitors. Nestled close to the airport, it provides easy access to essential facilities such as the lobby, parking, restaurants, pools and a popular water park. Guests appreciate the proximity to everything, enhancing the overall convenience of their stay.
The resort is linked to Royalton Punta Cana by a frequently running train, making beach access seamless and enjoyable. This transportation boosts the overall guest experience, allowing quick shuttles to enjoy beachside activities. The resort layout, while sometimes perceived as sprawled, offers routes and services that make navigating it worthwhile.
Though a few guests felt that certain areas were too far apart, the general consensus held that the location's positives, including the landscape and convenient access to various amenities, outweighed the negatives. The clean resort environment and the friendly staff further contributed to making Royalton Splash Punta Cana a desirable destination in the Caribbean.
Royalton Splash Punta Cana offers a generally positive breakfast experience for its guests, drawing several compliments for its food quality and variety. Many guests described the breakfast buffet as really good and very good, praising the great food and the wide range of tasty options available. The breakfast was often highlighted as delicious and amazing with some even calling it perfect and varied. Though there were a few remarks about a lack of variety, especially at the Diamond Club breakfast, most guests had no complaints about the food, finding it delicious and excellent overall. However, some noted logistical issues such as the breakfast not being ready when it starts early in the morning and difficulty getting into the buffet during weekends. Despite these minor setbacks, the overall consensus on the breakfast at the resort is highly favorable.
The dinner experience at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, received mixed reviews from guests. On the positive side, many visitors praised the exceptional quality and flavor of the food, particularly highlighting the excellent and varied offerings in some of the restaurant options. The Hibachi dinner and certain aspects of the Zen restaurant were well-received with specific staff members commended for their attentive service. Guests appreciated the decent buffet experience on the Royalton side and noted that Mexican cuisine was satisfactory.
However, there were notable areas for improvement. Several guests mentioned the limited variety and low quality of food at the buffets and other dining options. The lack of air conditioning in the buffet and the need for better reservation systems for the à la carte restaurants were pointed out as areas needing attention. Additionally, some found the food at other specialty restaurants, including the Italian and seafood offerings, to be subpar or disappointing. There were also comments about the absence of a nightclub and the complications caused by varying restaurant hours.
In summary, while some guests enjoyed delicious meals and excellent service, others felt let down by the limited variety and inconsistent quality, suggesting a need for enhancements in the dining experience at this resort.
Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, offers mixed experiences when it comes to their rooms. Many guests found the rooms to be clean, comfortable and well-sized with some even receiving free upgrades. The rooms are generally praised for their cleanliness and comfort with modern amenities and cozy atmospheres being a standout. Room service is available 24/7, adding to the convenience.
However, the check-in process can be chaotic, often resulting in delayed room allocations. Some guests experienced issues such as rooms not being ready on arrival, unpleasant odors and the presence of mosquitoes. Maintenance seems to be a recurring issue with older towels and sheets, malfunctioning air conditioners and other minor inconveniences reported.
The rooms are appreciated for their spaciousness and comfortable beds, but there are occasional lapses in cleaning services and replenishment of daily amenities. Despite these problems, many guests found the rooms pleasant once settled with good air conditioning and well-kept facilities.
Overall, while the rooms at Royalton Splash Punta Cana offer a cozy and comfortable stay, attention to detail and timely service improvements could enhance the guest experience further.
At Royalton Splash Punta Cana, guests had a mixed experience with the beds. Many reviews highlighted the comfort, describing the beds as very comfortable, good and even the best mattress ever. Guests appreciated the king bed rooms and found the beds to be a positive aspect of their stay. However, some negative feedback was noted with mentions of super uncomfortable beds, hard mattresses and even instances where the bedding needs improvement. Despite these issues, the overall sentiment leaned towards comfort with several guests particularly pleased with the excellent bed and mattress.
The cleanliness of Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino generally meets high standards according to guest reviews. The rooms are consistently praised for being clean, spacious, cozy and comfortable. Many guests highlighted that both the bedding and bathrooms met their expectations for hygiene. The hotel's facilities, including the pools and common areas, are often described as well-kept and very clean. The overall environment, from the establishment to the surrounding campus, is positively noted for its excellent maintenance and cleanliness.
However, there are some concerns about hygiene in specific areas such as the presence of cockroaches in the stairwell and buffet and flies in the latter. A few guests reported issues with dirty dishes and finding hair in the bathroom. Despite these occasional critiques, the majority of feedback emphasizes cleanliness and well-maintained facilities, making the resort a generally pleasant place to stay.
The reviews of 'Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino' predominantly highlight the staff's friendliness and professionalism. Guests frequently praised the amiable and supportive demeanor of the team, particularly noting the excellent service from workers at the pool bar and buffet. Notable mentions were given to receptionists Emily, Francheska and Jvuveli for their exceptional professionalism and friendliness. Additionally, the bellboys and the front desk crew received commendations for their helpfulness and consistently positive attitude, adding to the welcoming atmosphere of the resort.
However, there were noticeable pockets of dissatisfaction among some guests who experienced inconsistency in service quality. Issues ranged from perceived rudeness and unprofessionalism, particularly at the check-in and dining venues, to staff members speaking disrespectfully to guests. A few guests also mentioned that some employees seemed disorganized or lacked knowledge about certain resort services, such as the à la carte restaurants.
Despite these mixed experiences, the overarching sentiment suggests that guests typically found the staff to be pleasant, accommodating and eager to assist, reflecting the general warmth and hospitality of the resort.
The WiFi experience at Royalton Splash Punta Cana has received mixed reviews from guests. Many visitors praised the WiFi, noting that it was fast and very good in certain areas of the resort. However, there were also numerous complaints. Some guests encountered issues with the WiFi stalling and found it to be terrible or awful in their rooms. A few reviewers mentioned the absence of WiFi despite claims of its availability and others were critical of the high prices associated with the internet service. While the WiFi quality and speed can be commendable at times, consistency across the entire resort appears to be a challenge.
The spa at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, receives mixed reviews but primarily highlights positive aspects. Guests often note that the spa is very clean and offers spa services as part of their packages. The spa is described as unparalleled by some with daily hydro massage adding an extra touch of relaxation. Despite a few mentions of it being dirty and horrible from some visitors, the overall sentiment leans towards satisfaction with the quality and cleanliness of the spa and gym facilities.
The pools at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, receive a mix of feedback from guests, mostly leaning towards the positive side. Guests frequently praise the abundance of pools available, highlighting their cleanliness and spacious nature. Many describe the pools as very big and well-maintained with excellent pool bar service adding to the overall experience. The variety in pool types, including heated and kid-friendly options, contributes to enjoyable stays for families and adults alike.
The pool area, particularly the pool closest to the lobby and the pool bar area, stands out for being amazing and providing delightful spots to relax with cocktails. Observing iguanas around the pool edges has been a unique highlight for some visitors, adding a touch of nature to the aquatic fun.
Although predominantly positive, a few guests noted issues with cleanliness in some pools, mentioning turbid, brownish water and litter. The pool area can sometimes get too crowded and there were remarks about pools closing early, which might inconvenience some guests.
Despite these occasional downsides, the overall sentiment remains that the pools are a strong feature of the resort, often described as beautiful and superior, contributing significantly to the resort's charm and guest satisfaction.
The beach near Royalton Splash Punta Cana is frequently praised by many guests as a standout feature. Words like "amazing" and "fantastic" often come up to describe it. Several reviews highlight the beach as very beautiful, very good and very clean. The private beach is noted as a significant perk and its proximity from the resort is appreciated by some.
Guests enjoyed the delightful beach sunsets and commend the staff for their assistance in getting to the beach. The beach's cleanliness, however, received mixed feedback; while many reviewers found it clean and beautiful, a few mentioned it needed improvement.
The avenue to reach the beach is described as dark with limited access at night, which could be an area for potential improvement. Additionally, some guests found the beach to be far away, despite the overall appreciation for the setting.
Overall, positive sentiments dominate the reviews with highlights including the great service, food and the beautiful experience offered by the beach, making it a key attraction of the resort.
Royalton Splash Punta Cana offers tennis facilities as part of its amenities, which some guests have found to be in excellent condition and conveniently located near the beach. While the tennis courts are described as somewhat small, they are generally considered good. However, some feedback suggests areas for improvement, such as high costs associated with tennis and issues with equipment maintenance. Additionally, the organization of tennis tournaments could be better managed. Despite these points, the availability of a tennis court adds to the resort's appealing features for sports enthusiasts.
The Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, is highly recommended for families looking for a vacation spot that caters to both adults and children. The resort is undeniably family-friendly with plenty of activities and amenities designed for all ages. The highlight for many guests is the extensive water park, which is a big hit with both kids and their parents. The environment is clean and welcoming and the numerous pools, including those suited for small children, ensure that everyone has a place to enjoy.
The staff at the resort are consistently praised for their friendliness and accommodating nature, especially towards families. There are plenty of games and activities for children, along with dedicated kids clubs and entertainment options to keep the little ones engaged. Guests frequently mention having a great time with their families and many plan to return for future vacations.
Food and entertainment at the resort receive positive mentions as well with adults enjoying a variety of dishes. The resort also provides access to the neighboring Royalton Punta Cana, offering even more options for family fun. Overall, the Royalton Splash Punta Cana stands out as a superb choice for family vacations, where both kids and adults can relax and enjoy a wide range of activities and amenities.
Royalton Splash Punta Cana is a beautiful resort that exudes a clean and comfortable ambiance. Often classified as a four-star resort, guests have suggested it might even merit a five-star rating. The facilities and services offered align with a strong four-star rating, meeting expectations with finesse. Rated as a lower four-star by some reviews, this resort consistently delivers a very nice experience to its visitors.
Royalton Splash Punta Cana, an Autograph Collection All-Inclusive Resort & Casino, offers an all-inclusive experience that features both highs and lows. Many guests appreciate the convenience of not needing reservations for dining and the variety of activities available for both kids and adults. The concept of all-inclusive promises everything included, from food and drinks to entertainment and some guests find this superior five-star inclusive service fulfilling.
However, there are recurring concerns about the inclusivity of the offerings. Specifically, some visitors mention gaps in the all-inclusive options and unexpected charges for services like room service. The variety of food, particularly at the daily buffet, has been criticized with some guests feeling it lacks variety and does not cater well to children. Additionally, some reviews suggest that the overall quality of the all-inclusive experience could use improvement, pointing out that not everything promised is delivered seamlessly. Despite these shortcomings, many guests still find value in the inclusive perks, enjoying the overall convenience and array of offerings available at the resort.
At the Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, guests have consistently praised the in-room jacuzzi and hot tub experience. The jacuzzi is frequently described as amazing and clean and the hot tub experience is also noted as great. Safety and heated features of the jacuzzi are highlighted, adding to the overall relaxation for guests. Moreover, the rooms are well-appointed with lovely bathtubs, providing an extra touch of luxury and comfort. The emphasis on cleanliness and superior heating further enhances the quality of stay, making it a standout feature for those seeking a relaxing and enjoyable accommodation.
Royalton Splash Punta Cana, part of the Autograph Collection, boasts several commendable accessibility features that cater to guests with disabilities. The presence of accessible elevators and good accessibility to all areas of the resort generally stands out. Guests have noted the convenient ramp on the stairs to the rooms, which benefits both those with strollers and older adults. Many reviews highlight that the staff is extremely accommodating and helpful to wheelchair users. The facilities, including parking, are often described as accessible and the accessibility services are remarked to be prompt.
However, there are some areas where improvements could be made. Some guests have pointed out that accessible facilities can sometimes fall short with bathroom accessible bars positioned too high and restaurant accessibility for wheelchairs being suboptimal. Bar seating has also been mentioned as not accommodating wheelchair users. In summary, while the resort has made significant efforts in providing accessible features and facilities, there are specific areas that could benefit from further enhancements.
Guests of Royalton Splash Punta Cana have shared varied experiences regarding the hotel's casino. Many have highlighted the casino as fun and enjoyable with some describing their experience as amazing. The casino is noted for being popular among visitors, contributing to the overall entertainment options at the resort. Food options around the casino also seem to enhance the experience for some guests. However, there are mentions of logistical issues such as difficulty in getting change and concerns about constant noise, which can be bothersome. Despite these minor drawbacks, the casino generally adds a positive dimension to the resort's vibrant atmosphere.
The wave pool at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, is frequently praised for being enjoyable, especially for families with children. Many guests highlighted the wave pool as great, amazing and fun. The water park, which includes the wave pool, was often described as the best part of the resort, providing a very fun and superb experience overall. The beautiful pools and clean environment also contributed to a relaxing and enjoyable atmosphere. However, some guests noted that the wave pool could become uncomfortable due to lack of shade and occasional maintenance needs. Despite these minor issues, the wave pool remains a standout feature for visitors.
The water park at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, emerges as a highlight of the guest experience. The slides are described as enjoyable, fun and particularly great for kids. Guests loved the water slides, emphasizing how amazing and superior they were in both appeal and functioning with some even noting the impressive safety measures in place. The heated pools and various water games added to the delightful experience, making the pool area a vibrant place to be. However, a few guests felt that the slides could benefit from more variety and better maintenance. Despite this, the overall sentiment is positive with the water slides often being celebrated as a major attraction of the resort.
The children's pool at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, receives high praise for being an enjoyable part of the resort. It features fun activities like slides, which the kids particularly loved. The pool area is described as great with plenty of children engaging in activities and having fun. The slides are noted to be clean, contributing to the overall positive experience. Some guests noted the children's pool could be warmer, but otherwise, it is considered good. The large poolside slide stands out as a superior feature, providing an added element of excitement. The staff is described as very nice and attentive, further enhancing the pool experience.
The outdoor pool at Royalton Splash Punta Cana offers an impressive and enjoyable experience for guests. Many have praised the pool for being amazing, beautiful and very nice, creating a great atmosphere for relaxation. The pool bar area, in particular, stands out for its exceptional service and enjoyable environment. Alongside the main pool, visitors can also enjoy the wave pool and various slides, adding a fun and exciting element for families and thrill-seekers alike.
While the pool area is often described as superior and ambient, there are a few points for potential improvement. The outdoor pool is not heated, leading to some guests finding the water quite cold, especially during certain seasons. Additionally, seating around the pool can be scarce and there is mention of heavy maintenance being needed in some of the pool areas. Despite these few drawbacks, the overall sentiment remains positive, making the outdoor pool a significant highlight of the resort experience.
Royalton Splash Punta Cana boasts an exceptional water park that is frequently praised by guests for its fun-filled atmosphere and well-maintained facilities. Families find the water park to be a great attraction with exhilarating slides, a clean and spacious environment and a variety of water games. Children, in particular, adore the wave pool and splash park, making it a highlight of their stay. Guests often describe the cleanliness and spaciousness of the park, alongside the safety measures in place, ensuring a pleasant and secure experience for all visitors. Even though there are occasional maintenance issues and a lack of intermediate games, the overall consensus emphasizes the water park as a must-visit and the best part of the resort.
The Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, offers a range of facilities and amenities tailored for honeymooners. Guests highlighted the superb quality of the honeymoon experience, noting that the staff is extremely attentive and efficient. The honeymoon suite and special treatments for couples were positively remarked upon with many appreciating the bespoke honeymoon packages that include special dinners and tours. However, some reviews mentioned that not all honeymoon services were provided and upgrades could be overly expensive. Additionally, a few guests noted that they were unable to access all the restaurants and felt the reception was not as welcoming as expected.
Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, boasts a luxurious experience that many guests have praised. The resort features a highly welcoming staff, contributing to a superior and fancy reception experience. The hotel is described as immaculate with a luxurious and fancy gym spa adding to the high-end ambiance. The all-inclusive packages cater to guests seeking an opulent stay.
However, some guests noted that certain luxury aspects did not meet their expectations with some luxury rooms appearing outdated and specific luxury-related queries not being addressed to their satisfaction. Despite these points, the resort's excellent luxury facilities and rooms have left a generally positive impression on its visitors.
The 'Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino' offers a generally romantic ambiance perfect for couples seeking a serene escape. Described as romantic and beautiful, it provides an ideal setting for a cozy and intimate stay. While additional romantic services come at an extra cost, the resort has a reputation for being a great place for romantic getaways. However, some guests noted there could be improvements, such as less crowding during romantic dinners and inclusion of romantic room decor as part of the standard offering. Overall, it's a lovely destination for couples wanting to indulge in a romantic retreat.
Location Show Map
Location
The resort is linked to Royalton Punta Cana by a frequently running train, making beach access seamless and enjoyable. This transportation boosts the overall guest experience, allowing quick shuttles to enjoy beachside activities. The resort layout, while sometimes perceived as sprawled, offers routes and services that make navigating it worthwhile.
Though a few guests felt that certain areas were too far apart, the general consensus held that the location's positives, including the landscape and convenient access to various amenities, outweighed the negatives. The clean resort environment and the friendly staff further contributed to making Royalton Splash Punta Cana a desirable destination in the Caribbean.
Breakfast
Dinner
However, there were notable areas for improvement. Several guests mentioned the limited variety and low quality of food at the buffets and other dining options. The lack of air conditioning in the buffet and the need for better reservation systems for the à la carte restaurants were pointed out as areas needing attention. Additionally, some found the food at other specialty restaurants, including the Italian and seafood offerings, to be subpar or disappointing. There were also comments about the absence of a nightclub and the complications caused by varying restaurant hours.
In summary, while some guests enjoyed delicious meals and excellent service, others felt let down by the limited variety and inconsistent quality, suggesting a need for enhancements in the dining experience at this resort.
Rooms
However, the check-in process can be chaotic, often resulting in delayed room allocations. Some guests experienced issues such as rooms not being ready on arrival, unpleasant odors and the presence of mosquitoes. Maintenance seems to be a recurring issue with older towels and sheets, malfunctioning air conditioners and other minor inconveniences reported.
The rooms are appreciated for their spaciousness and comfortable beds, but there are occasional lapses in cleaning services and replenishment of daily amenities. Despite these problems, many guests found the rooms pleasant once settled with good air conditioning and well-kept facilities.
Overall, while the rooms at Royalton Splash Punta Cana offer a cozy and comfortable stay, attention to detail and timely service improvements could enhance the guest experience further.
Beds
Cleanliness
However, there are some concerns about hygiene in specific areas such as the presence of cockroaches in the stairwell and buffet and flies in the latter. A few guests reported issues with dirty dishes and finding hair in the bathroom. Despite these occasional critiques, the majority of feedback emphasizes cleanliness and well-maintained facilities, making the resort a generally pleasant place to stay.
Staff
However, there were noticeable pockets of dissatisfaction among some guests who experienced inconsistency in service quality. Issues ranged from perceived rudeness and unprofessionalism, particularly at the check-in and dining venues, to staff members speaking disrespectfully to guests. A few guests also mentioned that some employees seemed disorganized or lacked knowledge about certain resort services, such as the à la carte restaurants.
Despite these mixed experiences, the overarching sentiment suggests that guests typically found the staff to be pleasant, accommodating and eager to assist, reflecting the general warmth and hospitality of the resort.
Wi-Fi
Spa
Pool
The pool area, particularly the pool closest to the lobby and the pool bar area, stands out for being amazing and providing delightful spots to relax with cocktails. Observing iguanas around the pool edges has been a unique highlight for some visitors, adding a touch of nature to the aquatic fun.
Although predominantly positive, a few guests noted issues with cleanliness in some pools, mentioning turbid, brownish water and litter. The pool area can sometimes get too crowded and there were remarks about pools closing early, which might inconvenience some guests.
Despite these occasional downsides, the overall sentiment remains that the pools are a strong feature of the resort, often described as beautiful and superior, contributing significantly to the resort's charm and guest satisfaction.
Beach
Guests enjoyed the delightful beach sunsets and commend the staff for their assistance in getting to the beach. The beach's cleanliness, however, received mixed feedback; while many reviewers found it clean and beautiful, a few mentioned it needed improvement.
The avenue to reach the beach is described as dark with limited access at night, which could be an area for potential improvement. Additionally, some guests found the beach to be far away, despite the overall appreciation for the setting.
Overall, positive sentiments dominate the reviews with highlights including the great service, food and the beautiful experience offered by the beach, making it a key attraction of the resort.
Tennis
Family
The staff at the resort are consistently praised for their friendliness and accommodating nature, especially towards families. There are plenty of games and activities for children, along with dedicated kids clubs and entertainment options to keep the little ones engaged. Guests frequently mention having a great time with their families and many plan to return for future vacations.
Food and entertainment at the resort receive positive mentions as well with adults enjoying a variety of dishes. The resort also provides access to the neighboring Royalton Punta Cana, offering even more options for family fun. Overall, the Royalton Splash Punta Cana stands out as a superb choice for family vacations, where both kids and adults can relax and enjoy a wide range of activities and amenities.
4 Star
All-Inclusive Packages
However, there are recurring concerns about the inclusivity of the offerings. Specifically, some visitors mention gaps in the all-inclusive options and unexpected charges for services like room service. The variety of food, particularly at the daily buffet, has been criticized with some guests feeling it lacks variety and does not cater well to children. Additionally, some reviews suggest that the overall quality of the all-inclusive experience could use improvement, pointing out that not everything promised is delivered seamlessly. Despite these shortcomings, many guests still find value in the inclusive perks, enjoying the overall convenience and array of offerings available at the resort.
Rooms with Jacuzzi / Hot-Tub
Accessible
However, there are some areas where improvements could be made. Some guests have pointed out that accessible facilities can sometimes fall short with bathroom accessible bars positioned too high and restaurant accessibility for wheelchairs being suboptimal. Bar seating has also been mentioned as not accommodating wheelchair users. In summary, while the resort has made significant efforts in providing accessible features and facilities, there are specific areas that could benefit from further enhancements.
Casino
Wave Pool
Pool Water Slide
Children's Pool
Outdoor Pool
While the pool area is often described as superior and ambient, there are a few points for potential improvement. The outdoor pool is not heated, leading to some guests finding the water quite cold, especially during certain seasons. Additionally, seating around the pool can be scarce and there is mention of heavy maintenance being needed in some of the pool areas. Despite these few drawbacks, the overall sentiment remains positive, making the outdoor pool a significant highlight of the resort experience.
Water Park
Honeymoon
Luxury
However, some guests noted that certain luxury aspects did not meet their expectations with some luxury rooms appearing outdated and specific luxury-related queries not being addressed to their satisfaction. Despite these points, the resort's excellent luxury facilities and rooms have left a generally positive impression on its visitors.
Romantic
Yes, Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Pool Water Slide, Wave Pool, Outdoor Pool, Water Park.
Yes, a spa is available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino.
No, Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino doesn't allow dogs.
Yes, parking facilities are available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino.
Yes, Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino has a gym.
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